Read reviews of top home security system providers.

Get an inside look at the companies that keep you safe with genuine reviews.

Explore Customer-rated Brands

Hearing it straight from a customer can open your eyes to what working with a home security provider is like. To gather this feedback, SafeWise experts create polls and forums for customers to voice their opinions. Below, you'll find average reviews about brands that have been reviewed.

Frontpoint

Frontpoint has consistent high scores across consumer sites like Angie's List, Yelp, and Consumer Affairs. Based on 10 customer reviews on SafeWise.com, we concur with the positive feedback. Frontpoint received 4 out of 5 stars for its customer experience.

Customer Rating

View All 18 Reviews ›

Pros

User-friendly app allows you to control devices from your phone without issue

Non-invasive equipment makes installation and/or moving easy and possible for renters

Customers like Frontpoint representatives

Cons

Occasional false alarms

Long service contracts

Incidents of frustration with monitoring center representatives

ADT

ADT has been around for over 140 years and has built a reputation on quality service. After talking to over 200 current and former customers, ADT got 4.5 out of 5 stars for customer satisfaction.

Customer Rating

View All 359 Reviews ›

Pros

People feel secure and have peace of mind with ADT

ADT alarms have stopped intruders and tragedies from hurting people

Customer service representatives are responsive and friendly

Cons

Occasional false alarms

Phone operators don't always follow verification protocol when calling about an alarm going off

Prices are a bit too high for some customers

Vivint

Vivint is the clear winner when it comes to innovation and technology. It's customer satisfaction scores are middle-of-the-road. According to SafeWise reviews, Vivint got 3.5 out of 5 stars for customer satisfaction based on 42 SafeWise reviews.

Customer Rating

View All 364 Reviews ›

Pros

Ability to control home security from phone is convenient

Customer support is responsive to sending technicians to fix issues

System is easy for customers to use

Cons

Overall, customers aren't as satisfied with Vivint compared to other companies

Many instances of technical difficulties

Short period of time where you can cancel plan if you're unhappy and very expensive fees if you cancel early

Protect America

Protect America offers its customers some of the cheapest pricing available. While packages may be low, customer satisfaction is high. SafeWise surveyed nine previous and current customers and found the average customer experience rating to be 4 out of 5 stars.

Customer Rating

View All 22 Reviews ›

Pros

Very low prices make plans affordable for customers

Friendly customer service representatives

Responsive technology sends help quickly

Cons

Long hold times on the phone

Instances of delayed account closing and final bills

No follow-up calls from representatives to check in

LifeShield

LifeShield has customers' best interests in mind. Including smoke and fire detection in every package, the company demonstrates its commitment to keeping people safe. Customers must be feeling the love because Lifeshield got 3.5 out of 5 stars based on 14 reviews.

Customer Rating

View All 21 Reviews ›

Pros

Great pricing for customers

Advanced technology like mobile access allows for easier use of security system

Customers feel safe with LifeShield services

Cons

Equipment failures

System not portable for moving

There have been reports of sub-par customer service

How We Help You Review Security Providers

SafeWise security experts have over 20 years of experience researching top home security providers and working in the industry. As an independent review and comparison website, we give our readers the information they need to keep their homes and loved ones safest.

One of the ways we do this is by conducting home security system studies. SafeWise experts interview past and present customers to bring you accurate reviews that are based on real consumer experiences. These reviews contribute to how we rank security companies and whether they achieve a SafeWise endorsement—a certification you can trust.

From home alarm systems, home security cameras, wireless security system reviews, and more, you can use this information to make educated decisions about home security providers.

How We Review Home Security Providers

In order to properly rate and endorse security companies, we analyze and re-analyze three things: customer feedback, equipment and technology, and expert opinions.

Since a positive customer experience is something a great security company should provide, we start there. SafeWise professionals monitor reviews and comments from the “home security pages” to understand exactly what companies offer their customers. Then, we do our own digging into products and technology—paying special attention to innovations. To round out our ratings and endorsements, we rely on the insight that respected third parties like Forbes provide. That allows us to see industry standards and credible recognitions.

By performing this comprehensive analysis, we're able to deliver home security recommendations you can count on.

Our Ranking System

When you break down our ranking process, it's clear to see the rigorous standards we uphold. With every home security company rating, we look at:

Provider Features

What a home security company brings to the table as far as security equipment, monitoring capabilities, mobile compatibility, and more.

Outstanding Technology

If companies are up-to-date with technology or leading innovators.

Bang For Your Buck

What customers get for their money and hidden fees or extras that could cost you.

Customer Care

Response times, support hours, and other protocol providers have to better assist

Customer Satisfaction

Reviews, ratings, and comments made by real customers.

Trustworthiness

Industry standards set by credible third parties including awards and endorsements.

Home Security Monitoring Services

These days, home security companies offer all kinds of security-related options, from energy management to home automation to personal emergency response.

Equipment

Home security equipment ranges from basic battery operated window and door alarms to sophisticated systems that communicate through cell phone towers. Do you want to feel like you're in Fort Knox or purchase a rudimentary system that's simple, yet functional? Start figuring that out by learning more about the best home security cameras on the market and how equipment can vary drastically.

Professional vs DIY Installation

Have you considered how you'd like your home security system to be installed? If it's something simple like mounting wireless cameras, you might want to do it yourself. If it's a whole system that needs to be wired into your home, you might need some help. This article explores the pros and cons of both DIY and professional installation. Read about it now to make sure you choose the best option for you.

Home Automation

Technology has made it possible for us to adjust the thermostat, lock the door, and dim the lights from afar. It's called "home automation" and is pretty life-changing when linked to home security. Discover what home automation features are available. Then, compare those options to the ones security companies offer.

Wired vs. Wireless

Security systems can be hardwired into your home, operate on a WiFi signal, or even uplink to cell towers. Like most things, there are positives and negatives to all. Read about the differences—from what it costs to how tamper-proof each option is—in our Wired Vs. Wireless article.

Customer Service

You can delve deeper into each home security company by reading customer reviews and analysis of each. These reviews explore every offering, fee, and pro and con a security company has. Compare top home security providers now based on customer reviews and more.

Monitoring

You can order security equipment that operates in a number of ways. One, entails a landline connection to your provider's security center. The other two utilize either the broadband or cellular network to communicate. Do you know the important differences between them? Read about how all three monitoring systems can benefit your safety—or hinder it.

Find your perfect home security system