Frontpoint has consistent high scores across consumer sites like Angie's List, Yelp, and Consumer Affairs. Based on 10 customer reviews on SafeWise.com, we concur with the positive feedback. Frontpoint received 4 out of 5 stars for its customer experience.
User-friendly app allows you to control devices from your phone without issue
Non-invasive equipment makes installation and/or moving easy and possible for renters
Customers like Frontpoint representatives
Occasional false alarms
Long service contracts
Incidents of frustration with monitoring center representatives
ADT has been around for over 140 years and has built a reputation on quality service. After talking to over 200 current and former customers, ADT got 4.5 out of 5 stars for customer satisfaction.
People feel secure and have peace of mind with ADT
ADT alarms have stopped intruders and tragedies from hurting people
Customer service representatives are responsive and friendly
Occasional false alarms
Phone operators don't always follow verification protocol when calling about an alarm going off
Prices are a bit too high for some customers
Vivint is the clear winner when it comes to innovation and technology. It's customer satisfaction scores are middle-of-the-road. According to SafeWise reviews, Vivint got 3.5 out of 5 stars for customer satisfaction based on 42 SafeWise reviews.
Ability to control home security from phone is convenient
Customer support is responsive to sending technicians to fix issues
System is easy for customers to use
Overall, customers aren't as satisfied with Vivint compared to other companies
Many instances of technical difficulties
Short period of time where you can cancel plan if you're unhappy and very expensive fees if you cancel early
Protect America offers its customers some of the cheapest pricing available. While packages may be low, customer satisfaction is high. SafeWise surveyed nine previous and current customers and found the average customer experience rating to be 4 out of 5 stars.
Very low prices make plans affordable for customers
Friendly customer service representatives
Responsive technology sends help quickly
Long hold times on the phone
Instances of delayed account closing and final bills
No follow-up calls from representatives to check in
LifeShield has customers' best interests in mind. Including smoke and fire detection in every package, the company demonstrates its commitment to keeping people safe. Customers must be feeling the love because Lifeshield got 3.5 out of 5 stars based on 14 reviews.
Great pricing for customers
Advanced technology like mobile access allows for easier use of security system
Customers feel safe with LifeShield services
System not portable for moving
There have been reports of sub-par customer service
In order to properly rate and endorse security companies, we analyze and re-analyze three things: customer feedback, equipment and technology, and expert opinions.
Since a positive customer experience is something a great security company should provide, we start there. SafeWise professionals monitor reviews and comments from the “home security pages” to understand exactly what companies offer their customers. Then, we do our own digging into products and technology—paying special attention to innovations. To round out our ratings and endorsements, we rely on the insight that respected third parties like Forbes provide. That allows us to see industry standards and credible recognitions.
By performing this comprehensive analysis, we're able to deliver home security recommendations you can count on.
What a home security company brings to the table as far as security equipment, monitoring capabilities, mobile compatibility, and more.
If companies are up-to-date with technology or leading innovators.
What customers get for their money and hidden fees or extras that could cost you.
Response times, support hours, and other protocol providers have to better assist
Reviews, ratings, and comments made by real customers.
Industry standards set by credible third parties including awards and endorsements.
Home security equipment ranges from basic battery operated window and door alarms to sophisticated systems that communicate through cell phone towers. Do you want to feel like you're in Fort Knox or purchase a rudimentary system that's simple, yet functional? Start figuring that out by learning more about the best home security cameras on the market and how equipment can vary drastically.
Have you considered how you'd like your home security system to be installed? If it's something simple like mounting wireless cameras, you might want to do it yourself. If it's a whole system that needs to be wired into your home, you might need some help. This article explores the pros and cons of both DIY and professional installation. Read about it now to make sure you choose the best option for you.
Technology has made it possible for us to adjust the thermostat, lock the door, and dim the lights from afar. It's called "home automation" and is pretty life-changing when linked to home security. Discover what home automation features are available. Then, compare those options to the ones security companies offer.
Security systems can be hardwired into your home, operate on a WiFi signal, or even uplink to cell towers. Like most things, there are positives and negatives to all. Read about the differences—from what it costs to how tamper-proof each option is—in our Wired Vs. Wireless article.
You can delve deeper into each home security company by reading customer reviews and analysis of each. These reviews explore every offering, fee, and pro and con a security company has. Compare top home security providers now based on customer reviews and more.
You can order security equipment that operates in a number of ways. One, entails a landline connection to your provider's security center. The other two utilize either the broadband or cellular network to communicate. Do you know the important differences between them? Read about how all three monitoring systems can benefit your safety—or hinder it.