Most of the time, a missing package is something you ordered. In that case, you want to reach out to the seller and let them know that your package hasn't been delivered.
Is the seller responsible for stolen packages? Maybe. It all depends on the site where you made your purchase and its policies. You may want to check with its customer service department.
I've had a lot of luck with companies that send out a replacement right away, no questions asked. But not every company will send you a replacement item or refund your money. Hold on to any proof that supports your claim.
- Snap a picture if you got a notice of delivery, but the package isn't where they said it was delivered.
- Keep your order confirmation number and any other details that help the company track down your order.
- Store delivery numbers and information to share with the company so it can reach out to the carrier.
If the stolen package was sent from a friend or relative, let them know it hasn't been delivered. They can reach out to the seller or the carrier to help figure out what happened.