Vivint leads the home security industry in terms of technology and home automation. With available features like a video doorbell, an automated door lock, and a smart thermostat, Vivint offers a state-of-the-art experience.
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I have been a customer with Vivint for 6 months. The first 60 days, they catered to us because we can still leave the contract during that time. As soon as those 60 days were done, they were charging us to have technicians fix THEIR faulty equipment. I have now been dealing with 4 months of faulty equipment and one technician after another coming into my home to "fix" something that mysteriously either breaks again or causes some other issue. I have been trying to get out of this contract but all they do is keep sending technicians. Right now it's been a month that my cameras don't work. They are more than happy to charge me for them, but they haven't sent anyone to fix them. They set an appointment (2 weeks after I called for it) and no one showed up. I missed a day of work to be stood up. They were supposed to call me to reschedule. A week later I was still waiting. I called them and they gave me an appointment 2 weeks from today. Don't get vivint. And don't trust reviews from anyone who has had them less than 60 days.
As a new customer with vivint , I encountered a serious system malfunction with vivint alarm system. I called vivint support and received an immediate response from their service tech. He completely replaced the existing system and was very professional and knowledgeable about his profession. My system has been working great and I'm very pleased with the organization assistance and profession.
I'm fortunate enough to be in a 36 month contract. Currently on hold with them as I write this review. They made a mistake on my billing and have refused to make the change. I was actually getting ready to purchase more equipment (again GREAT products) and here I am trying to cancel all together. My suggestion is to put your notice of cancellation in early because it's only a matter of time before they find some way to frustrate you.
Vivint has the worst customer service I'd advice ALL not to go with them. And I'll tell all my friends n coworkers as Well .
I'm not sure what people are talking about. The customer service was very good. The sales person was awesome at setting up my house. O got a system, door bell camera and automatic front door lock. Everything works on the app. It's really nice that you can customize the alarm to come on at night without having to go to the pad. Their systems are very modern and cool and the price was super good. I would highly recommend and not listen to the bad reviews. People always write bad reviews and I never write reviews. This system is worth it, I promise.
I thought everything was great with my Vivint home security system...but then I had a burglary at my home. When I went to check the video footage from my doorbell camera, there was nothing there. I called Vivint and the representative informed me that there was a "system malfunction" and nothing was recorded. After going back and forth for nearly two hours they told me there was nothing they could do to compensate or alleviate our loss. If the system was working it would have likely caught the burglar and we could have shown it to the police.
Vivint is the most unprofessional and unreliable service provider ever. The customer service is a joke!!! They don't take accountability for their mistakes...now matter what department you call they can't help you and just transfer you to someone else. They tell you nothing but lies...whatever you do, don't leave the protection of your home and family in Vivint's unreliable service...you will regret it
I am disappointed with the customer service of Vivant. I was given a price for what Was explained to me the entire contract now I find out it was only for a 12 month period. That was not the information I was given when I was thinking about going to another service. Evidently they tell you anything to keep your business but don't honor it or explain it completely so there are no surprises of price changes during a contract that you are still obligated for.
Easy to use and pretty consistent. False alarms have been few and easy to deal with. Everyone I have dealt with from the installer to the operator when the alarm goes off have been pleasant and easy to work with. Every once in a while the panel won't work or the automatic lock won't close or I will arm it from my phone and come home to find it unarmed. But most of the time I have no complaints. It is unobtrusive and makes me feel safer
Over priced and ridiculously long contract with exuberant termination fee. My doorbell camera only works half the time and over all the system is highly disappointing. I've asked for a copy of my contract and the 3 images of my contract I received were such a poor image quality the contract is too blurry to read.
The salesman was great but sold us a system that is not available and does not work for our home. Technicians left all our doors unlocked and an incomplete installation, they had to come back 3 times but it still does not function as needed. When you call for customer service it's at least a 15-30 minute wait and when you reach someone, they never can help you so you are transferred to another person after waiting another 15-30 minutes to be told the same thing. The corporate culture is "NOT MY JOB". No one takes ownership, no one is properly trained and corporate is unreachable. Their tagline should be "Smart Home Dumb People"!
I signed a contract in 2012 for a home security agreement. Now, when I want to cancel the contract, Vivint will make you jump through hoops to get the service cancelled. I’ve written letters, sent emails, made phone calls land eft negative reviews. I did get a response and they said to write a cancellation letter, email to this customer service, then I had to call to confirm my cancellation. And 30 days letter they still withheld the automatic monthly payment from my account.
Trouble with locks, cameras right from day one, trouble taking money out of my account which I gave them a few times they suck stay away
Vivint should be shut down, their criminals that get away with stealing your money. The customer service is by far the worst I've ever dealt with. The service doesn't work alot of times, don't sign their fraudulent contract. If you thinking of a home security system, choose anymore but vivint!
Been with Vivint since 2013 and I moved to Florida and wanted a outdoor camera. They told me I can't install it myself because it's a life threatening install on a wireless camera, indoor camera went bad and sent me one out to install myself but that must not be life threatening? Will never recommend them to anyone as being in Law Enforement for 30 years.
Same story as everyone else. System is horrible, salesman was great. Customer service is horrible, rude and never want to help. And no way out with this company. Even though there system and service is horrible.
I was informed by the sales agent that once I moved my account would be put on hold until I moved into another location where I could have the security system installed. Well, I moved and billing refused to put my account on hold and now I am forced to pay for services that I cannot use at the moment and have not used for a year. The system is not worth the bill. Don't get tricked into a contract because they won't honor what they say.
We researched for a long time before we finally decided on Vivint and they have been troubling from the start. Every time there has been an issue, we would be on the phone for a minimum of 50 minutes, getting transferred from person to person with no resolution. One time, we had a rep answer a call when they were at Starbucks and I could not hear what they were saying over the commotion. What really brought us over the edge was the false alarms. There have been about 7 in the last two weeks ( both motion detection when no one was home and false fire alarms), and on two of them, they called the police and fire department before they even called us! Now we are wasting precious emergency services because of inadequate equipment and incompetent personnel. On top of that, there are fees charged by the city every time there is a false alarm and emergency services are called. I called back and worked with the technician for another hour to test the equipment to no avail and it happened again this morning. Then when I called them to cancel due to these ongoing issues and how unreliable their services are, they didn't care and still held us to the contract. WARNING- DO NOT USE THIS IRRESPONSIBLE COMPANY!!!
Service was okay, however, we bought a new construction home that the home builder provided home security for free and vivant would not allow us to cancel without paying the entire contract out. The cusomer service is terrible when you call to ask any questions. Also the camera for doorbell and indoor use is way delayed, not in real time--- so they sell you on being able to immediately see who is at your doorbell... but by the time the video loads the person is gone.
Do not use this company ever! 2 years ago I tried to cancel my contract. They promised me upgrades with a contract extension. I never got anything that was promised. So I went with another company. I was never able to cancel with Vivint. So I had to finish paying the contract for 2 more years. After I had finished paying...they continued to bill me. This company is only out for money. I am still waiting on my refund for overpaying.
System stopped working and can never get a customer service on the phone. But when you dial the option for new service, they pick up, but when you press the option for technical support, and the recording just comes on. Was on hold numerous times for over thirty minutes. So I call back and dialed the option to talk about new service, they pick up quick. When I ask about technical support, they transfer and I was put on hold until the system hung up on me after 1 hour of waiting. It's a scam. Don't buy into it!!!!
We have had vivant for going on two years now. I love that I can receive notifications on my phone anytime my doorbell detects a visitor, whether I'm home or not. I can secure or insecure my home all from my phone app, along with adjusting the temp in my home while the family is away. I've accidentally set off my own alarm, and the response time for the operator was immediate. Nothing better than a piece of mind.
Not only have I received horrible customer service from day one, to include no response or resolution to trouble shooting and technical problems but was told that unless I died or another family member was willing to pick up my contract there was nothing I could do to cancel or get out of my 3 year contract. DO NOT USE THIS SERVICE!
Make sure you write everything down and I mean everything! Your rep from Vivint will promise you a free months of service, the install will cost $0. Until the install tech gets there and its $69 for the camera install. The contract is sent via the email and you don't get it right away. Most security companies contract will be 36 months tops, Vivint's is 60 months. Beware the smooth talking young kid, and remember you have three days to cancel. Way to expensive (SHOP AROUND).
Well I have to say their salesmen are good but the security cameras suck. My doorbell camera will pick up and detect every change in sunlight but won't reliably detect people coming on and off the porch. My driveway camera detects me pulling in and out of the driveway but missed someone stealing a 300 pound air conditioning unit from right under the camera. Worst part is I signed a 60 month contract and now wish I hadn't I could have installed better cameras for a fraction of the cost.
Me and my husband have a new home we just bought and are expecting a baby boy soon, we thought it'll be a good idea to get a security system. Had Vivint for less than 30 days and already experiencing problems. From lies, bad customer service, and security system not working. We received our services and two days later decided we didn't want them because we got a better deal from another company (Guardian) Vivint than told us to try them for another week and see if we will just decide to stay, really what the rep did was hold us off until we are out of the cancellation window. 3 days to cancel, which she told us 30 days which was a lie. please save yourself the time and money. Our cameras jump off line all the time, we are lied to EVERY time we call in to have the cameras fixed and the customer service is horrible, the rep told me that if i wont except some deal she had which meant me paying more to fix the service she can hang up in my face, and she did, please dont do it..
Loved Vivint. Used for almost 6 years recommended to 4 people that are active today. A year ago I received a call saying they would lower my rate because I had paid every month on time. This apparently was me renewing my contract. In August I moved from my home. Called and did every process I was told to do and was told by them my Vivint was disconnected. End of story. They showed at my buyers house 2 hours early to activate in her name and she could not leave work. They never r/s. Instead they did not contact to tell me just continued to charge me. When I noticed I was being charged they now refuse to disconnect I have to pay another year out or pay $99 to move it. When I have been paying it unknowingly for over 3 months. They did not try to please me. Did not offer to help me. Basically a scam I felt. Most unprofessional people. Told me they would not compensate me in anyway. Even though they told me I'm disconnected it was my responsibility! There is so much more to this story. I am not done fighting this company. No one should use them!!! When I called my bank to stop payments they said it happens all the time with Vivint! They refuse to let people cancel and screw them over.
The vivint sky security is a great system. Works well with a great response time. The only down falls I have found is that the monthly cost is a bit high, the app no longer has a away setting for the thermostat, and the cameras only record for about 15 sec when the alarm is triggered. I would like for the cameras to continue to record until the alarm is disabled with a personal code.
Great service and very knowledgeable techs and sales people. I love the piece of mind the system gives me when I go to work.
I was a Vivint customer for approximately 2 years. My home burned down. After 5 months of calling Vivint and receiving many "someone will call you back" promises which were never followed up, I spent the last week calling their offices multiple times daily. Bottom line, Vivint will continue to charge me despite providing no services. They have no provision for losing everything you own to fire and, thereby, negating your service contract. They will, however, speak to you as if you lack the capacity the understand what they are saying instead of just being incredulous at their greed.
One of my sensors was out as well as my video camera. I called Vivint about the issue they said there were going to ship the camera and sensor. I still have not received them. It has been almost 3 weeks, and have not been able to arm my home without the sensor. What a joke and they call themselves a security company. Their priority to their customer was to have shipped the security system the next day via FedEx. afterall they claim they are here to you and your family' s security.
Can I leave no stars!?! We were customers before they were Vivint in 2010 and since trying to cancel my contract for services offered cheaper in the area, I have been lied to about when the company will stop auto drafting money from my bank account. We are in month three now of some other new reason why I have to continue to pay my monthly amount when my contract ended the beginning of October. I am reporting them any place I can. I do not recommend them at all!!
Their equipment and service is first rate. They are prompt, courteous, and most importantly effective. You would have a very difficult time finding anything better as far as equipment, personnel and price. They have the whole package.
I've called numerous times, the thermostat is not communicating with the panel. This is causing me to replace 4 AA Batteries every 2 to 4 days. We have woken up freezing cold and it is a health and safety risk to my family and even pipes. When I called I was passified and even told to get an HVAC person outo to fix it at my cost. They do not have the personnel to complete the tasks and not one of my systems that I thought I was purchasing has worked right throughout. They did credit my account for one month for inconvenience but my family's health means more!
So here I sit held captive in a cold house because my Vivint system can't communicate. When it can't communicate I can't turn my heat on. Called them 2 weeks ago. First available appointment is the 28th?? My suggestion to this company, if you don't have the personnel to handle issues in this state, city, don't sell it here!!!!! Very disappointed if you had negative stars I would give them. Meanwhile I'll freeze until they get here!!! You're at their mercy until they can send a tech!!!
I/we are very pleased with our solar panels. The savings are great, I have already recommend 3 families in the neighborhood . All have had the solar panels installed on their homes.
We had never had a home security system before but decided to take over the remaining part of the Vivint contract on the home we recently bought. The service technician was excellent - explained the system to us in an easy to understand way. We didn't have wireless service in the house when we activated the Vivint system. We activated the wireless service two weeks later and it went very smoothly. The smart phone app is very convenient and easy to use.
I feel much safer being able to lock my security system when I leave the house for work or to run errands so I feel safer when no one else can have excess to my home when I am gone!!
My husband travels a lot for work. With our Vivint system I feel much safer. The cost is very low compared to other services I had looked into. The customer service is top notch.
We use to have adt and compared to vivint, it's like comparing a older version of a movie and then the new state of the art remake blows it away. We love our system, easy to use, you can add things to your system like automated door locks and smart thermostats. I recommend this company for your security needs. During install they removed the adt system we were still using and not a single phone cal, email or text to see if we were ok after the main power got cut off their outdated mother board. We wee mortified we have been paying for a service for nothing. We called and complained and they offered to come out and fix us up but we just wanted out. This system has alot of cool up to date features so the Ramos Family recommends this company.
Having Vivint makes me feel very secure. I know my cats and I are safe.
Door bell and camera does not work
We had not even left our house to find out how fast Vivint worked, we had a little smoke and heat, one could not even see the smoke, the alarm went off and Vivint was on the system it was that fast, not to mention they were so nice.
We had another home security system for many years, I continued to have to deal with various times when my alarm would go off due to motion when we were home & when we set it to leave or when away from home, this was not only annoying but inconvenient. We were told it was due to our cable service interfering with the alarm signal. We decided to change to Vivint & we just love it, we pay less monthly with more options such as glass breakage, carbon monoxide, smoke alarms with a interior camera facing my front door & exterior camera in the door bell, wireless alarms in all windows & doors. Remote access to turn on interior lamps when you are away. Notifications when someone is at your door, able to speak remotely to your visitor. Best of all, no alarms going off unexpectedly. We are extremely happy with our Vivint home security system.
Having Vivint gives me peace of mind when we travel out of town for the weekend. I love the programmable thermostat! We have only had the service a few months and it has already helped save us money on our cooling/heating costs.
Vivint is a very good company all parts of their system are excellent. All cameras work flawless the large touch screen main panel is very simple to use. Their tech support and field techs are full of knowledge as well. I would recommend vivint to anyone
We have been with Vivint almost 7 years now and have had excellent service each and every year. They have great customer service with very professional techs. I look forward to many more years of protection with them.
I would be unable to live here out in the country without this security system. Some of my family wanted me to go to a care facility after the death of my husband. They worried about me.That was nice but I feel safe with my system.Like the system telling me someone is coming thru front door or back door.So I am aware someone is here.The remotes make it simple to use. And the new panel is simplicity itself. It's complete peace of mind.
I like Vivint security it is easy and they inform me when things happen by email and phone. I recommend it to anyone.
Moved into a new home that already had Viviant system installed. Was very easy to convert to my specifications and add abd subtract features System was upgraded, installed and explained nucely. Great customer service. WOULD highly recommend.
I previously had ADT in another home I owned. I was only familiar with ADT until I went to a friend's home and was intrigued by a touch screen panel that was on their wall. After seeing some of the features besides being impressed with the touch screen panel I knew this was I wanted in my home that I was about to purchase. I had my Vivint system installed in my new home. I was impressed with the customer service, price, numerous products & their features and the technicians. I travel quite a bit so I'm able to see my home at all times and know that everything is secure. I'm able to give someone as little or full access to my system and home as I wish. This allows me to be in control and feel secure. I can't imagine having greater access, control and security to my home.
I am very satisfied with my alarm service. When I have had problems, someone is on the base talking me through it. I get emails when the system is down when there is a power outage in the area.
I have never felt more secure in my home until we got a Vivint security system installed in our home. Thank you Vivint for your services. We have never had any problems with the services. The customer service representatives and technicians are very polite and courteous. Thanks again Vivint. have a nice day
We love our system. Peace of mind and a great sense of security. Customer support whenever we need someone or just have questions.
Vivint has been Great with helping with any issues we may have had. Money has been tight and theyvworked with us very well so we were still able to have our service. I did have one mishap woth them, but when I called back I got someone on the phone that went above and beyond to get my situation resolved. Great company overalll!
What I like most is the clarity of the cameras and the ability to see where most activities occur. I have motion censors inside as well. I like the fact I can use it for calling for medical emergencies as well. When power goes off due to storms it tells you when the back up battery is running low. It lasted 4 hours on battery and then my power was restored. I like the program so police don't have false calls.
I can go anywhere and check in at home, talk to my pets, answer the door. The Vivint team is always on alert and we've had a few good laughs about our awful cooking setting off the alarms! I feel safe. It's a nice feeling.
We had Vivint installed on our house on December 5, 2014. We never had a security system before, and we thought that it was a good investment. We are retired and have more time to travel and leave our home for extended periods. The features were customized to our choices, we were given good advice and direction by the employee making the arrangement for installation, and excellent and courteous service by the employee who installed the system. I have talked with customer service and used the computer to check on our house while we are away. We feel very secure when we are away and being able to connect with the Vivint so quickly is indeed very gratifying. Glad that we made this decision.
I am extremely satisfied with vivint. I have been with vivint for over 6 years. I trust this company with my life. When and if I had a problem they would schedule me immediately and their service is excellent and prompt. Customer service and the technicians are great they explain the system to me and walk me through the process. Sometimes, I mistakely don't have enough time to disarm the system when i come home or have the system on silent customer service call me immediately and vertify that I am the owner of the home. If there is a trigger where I just dont have anytime at all to disarm my system They will send the police to my residence. I recently upgaded my system it is great. I love the motion detectors, glass breakers, smoke detector and sensors. Overall Vivint is a great and company and will secure you at all time. I trust vivint with life.
I am very pleased with the home security service I receive from Vivint. Their service representatives were always courteous and responsive in a timely manner. I would recommend them highly to anyone. Thank you for your excellent work.
We love our service with Vivint! They are always reliable and very quick to call and check on us if an alarm goes off.
When I called Vivint to reset the system they were very knowledgeable and helpful. The situation was correct in a very short time. They were also very easy to get hold of and I did not have to wait on hold.
I work for one of the Top 5 banks in the country whose moto is 'WOW' the customer and they will tell their friends. The Vivint staff also embodies that same compassion when dealing with their customers. I have to believe I am not the only one that feels that the excellent service is not just for me. This is why I have signed up for more of the product offering from Vivint. Signed, Happy Customer
Very satisfied with response when alarm goes off.
I am very happy with Vivint. Customer service is great the monitoring service works really well (you talk to a real person not a machine). Really like the app on my phone make life a lot easier. Most of there equipment works very well but some of the basic equipment is lacking or not offered. For example a siren is not offered for out buildings and if a second key pad if needed, (like do x2 for external buildings) the key pad does not indicate if the alarm is on or off (no sound or light). This can cause false alarms and added grief.
Super friendly, great customer service, quick to call when I had a break in. I couldn't be more pleased.
Vivint is an amazing company. They value their customer's, their customer's home, and their customer's families. Their top priority is keeping families SAFE and secure. Their Customer Care representatives are available 24/7 for assistance, and are happy to help with any issues that one might have. I would recommend Vivint to friends, family, and strangers. Thank you for keeping me safe!
First of all the installation was a bit cumbersome to get started, but now that the system is fully functional, with an upgrade to our internet provider. I am very happy with how the system preforms, how nice it is to use from my phone, and how quick the response is when there was a problem. We were away and someone tripped our alarm, the police were onsite within 11 minutes, and going back through the video, it was very easy to see what had happened. Fully Satisfied.
Great customer service in assisting me with low battery .
Each time we've had a problem, Vivint is quick to make it right. Their customer service is outstanding. Would recommend them to a friend.
Vivint has always been there for us, we have never had any false alarms. Any equipment problems, which has been few, they have quickly remedied. Their prices are very reasonable with excellent service.
We LOVE our Vivint system. It's so easy to use! And the sales and tech guys are the friendliest and helpful! So glad that I can take it with me when it's time to move. Keep up the good work, guys!
The system is great to be able to see who is at your door via your phone but I live in rural America and the Satellite Internet does not work well with the system. Many time it will not stream and I have as much broadband as I can get.
I have never owned a security system but have operated others for family/ friends (their homes). Their system is complicated and expensive. Before going with Vivint I was nervous, but true to their word it is Great. I feel very secure and like knowing that a rep is near by. This was evident when I dropped a broom, with the system off, in my kitchen. The alarm blasted and a call came thru on my system, immediately. The operator asked was I ok and if an emergency agent needed to be sent. WOW. I feel comfort with this system, EXCELLENT.
I have had Vivint for nearly 10 years now. I have received great service to my equipment at home. They have upgraded my alarm to there newest hardware without charge. I have spoken with Customer Service who I might add had great knowledge of what questions I was asking. Very courteous over the phone. This is why I stay with this company.
To date I have had issues with burglaries and Vivint has been there every step of the way. I feel more secure because of them. Their customer service is easy to deal with and their online dash board is very simple to navigate. I also enjoy that I can check, arm and disarm from my mobile phone.
It's a great feeling to feel safe and secure in your home day and night. Vivint is like a frind watching over me and making life more enjoyable.
We have had Vivint for about 6 months and really like the ability to secure the house with our smartphones and also to answer the doorbell remotely. A great system.
Our Vivint system is a home alarm that is easy to use and gives us security while home or while away. Our dogs are a good way of knowing when anyone is near but Vivint alerts authorities anytime our home is entered without permission
We love our Vivint home security system. We are not techies or computer savvy, but I know that there is going to be a person behind my Vivint security screen when I need help. Life can get complicated and scary sometimes and I know Vivint will be there for us when we need protection and/or help.
It is nice to know that my home and my family is taken care of when I'm not there Vivid customer service representatives are very nice the salesman's that came out to talk to me about my home security system that I had was very knowledgeable about the old systems compared to the new systems. things I did not know about that was not safe. now since I have Vivint I am worried free.
Having Vivint has given me a peace of mind knowing my family and I will be safe. I get notifications any time the doors are unlocked, opened, or the system being disarmed. And it's also a plus being able to lock/unlock the doors and turn the air on or off with just the touch of a button!
Since my security has been set up right I love it. Easy too use and gives me the security and peace of mind I need as an elderly, disabled senior. Thank you Vinint.
I have peace of mind with my kids coming home after school. The alarm can be arm and unarmed from my cell phone. I have been out of town and been able to arm and unarmed so someone can take care of my pet without giving out a key. If something happens i get an email and or a phone call to advise me. I have been very happen with my Vivint alarm system.
Two years and never had a failure. Quick response.
Great system. Easy instillation. Priced right. No complaints. Great customer service. Highly recommended.
I've had my Vivint system for quite awhile now and I can definitely say I'm a satisfied customer. Although I've had a few issues, both hardware and software, Vivint has solved each problem quickly and with a professional attitude. I would recommend Vivint Security to anyone. The system is easy to use and affordable.
Everything is great. I REALLY like that when I call a real person talks to me in a very short time. My previous security company would keep me on hold forever! A technician made a mistake on an install and the company took care of the problem immediately.
Vivint is the first alarm system after 50 years of being in the same home but after two break-ins in 8 months had it installed. The technicians both in person and on the telephone are very polite and know their business. A very happy customer.
I love Vivint. I feel so much safer when I am away and especially at night. I sleep a lot better because I am not listening to noises like I used to. I just feel so more secure.
We love the Smart Home system from Vivint. The app is fantastic as we can monitor our home from anywhere in the world. We also like that the support team can communicate directly through the panel.
Operational support of my system has been good, however I have had some issues with equipment not coming back online after power outages also I am still steamed about the poor support I received resolving contract issues with my old provider that ending up costing me over $500.00 if that issues had been handled better I could have rated you higher.
I have had several security companies, but Vivint is the top of the line. They come until everything is working, and keep check, and I really love the step by step on the keypad. The most important features to me is the camera doorbell Italian a life saver. Vivint is the top of the line and I have enjoyed it to the fullest.
We were contacted by a representative in June 2016. We liked what we heard and decided to go with Vivint for our home security. System was installed and we LOVE it. Ease of use on mobile devices. Good customer service.
I love our home security system. The people who work there have always been very helpful and patient with me when I've had questions. I highly recommend Vivint.
My household has had Vivint for a little more than 6 years. Before we had ADT. Vivint has had the best call back time and are always courteous, polite, and willing to help. I have told my parents about you all and now have you also:) They have people who care and listen! Thank God there have never been any issues, as we all know, sometimes the alarm gets set off by accident- they are understanding and willing to help at any cost. Thank you all for your help, consideration. and need for security!
I like my home security system, but I hate the county I live in. I've had my home broken into several times, but without proof of video surveillance, the Sheriff's Office refuses to do anything, even with damage done to my home, but unfortunately I can't afford your surveillance cameras.
Thank u vivint for a great home system I feel save at home n when I'm on a vacation
Ever since we had the Vivint Alarm System installed in our home a few months ago, we have experienced a complete peace of mind from day one. Even though we live in a relatively safe neighborhood, there have been a significant number of home intrusions in the cities near us. That is what caused us to be concerned enough to accept the incredible offer from the Vivint Salesman. Another matter that sold us on the system was the fact that although we have smoke alarms installed throughout our house - what would happen if a fire occurred while we were away? The fact that Vivint's system will call the local fire department if their equipment detects smoke or fire allows us to again feel completely safe anytime we are away from our home. Lastly, the installer was so courteous and efficient the whole installation was completed in a very short time. We are extremely happy with Vivint and there protection of us and our home.
We have had our Vivint system for a few years now and love it. When I am out of town I don't even worry! I know that my home is being watched over. I love some of the new features like the doorbell, thermostat and garage sensor. We have been so happy with our system and the great customer service we have received.
I was a "prisoner" of ADT for years until Steven knocked on my door. He gave me and my family the "keys" to unlock my antiquated and unreliable system and offered "peace of mind" at a very reasonable price. My family loves VIVINT❤️
I purchased my 1st home this year and my friend recommended Vivint to me. I absolutely love the service. The reps are always very polite and knowledgeable. I can go away for days on end and always feel secure knowing I can always see who rang the doorbell. I also recently changed my credit card and forgot to update my auto pay and I never received the typical harassing phone call just a friendly reminder. Great job to Vivint and thanks for securing my home
Reasonably easy to use and decently effective. The installers could not make one door communicate with the system consistently so error messages are rampant. The camera may or may not display the clip when someone is detected. The cost is mid to high range. What we got was well below what the sales rep used to illustrate the system.
Love my system with all the technological camera advantages. Had my alarm go off while at work from a motion trigger and was able to see my cats jumping off the back of my recliner playing with our dogs. Vivint called me within a few seconds and I was able to disarm it from my phone and cancel the alarm and not have to have the local authorities waste time for a false alarm. Oh and with the new ping camera voice feature I was able to tell my dogs to go lay down in there bed from my phone while at work. Nothing gets by me with my Vivint system.
Greatest home security out there I can finally go on vacations and not worry about my house love the doorbell ringer and easy access with my cellphone as well as being able to adjust my thermostat
Have had Vivint for about 6 months now and we love the service. Install was fast and professional. If there is an issue (like false alarms while we get use to having an alarm) Vivint response was super fast. Looking to upgrade to cameras in the future. A+++!
The service is great. Anytime I had an issue they were able to help me get through it. Equipment issues weren't a problem either. If they couldn't help fix it the my replaced it with no questions asked. Anytime the alarm went off everything worked exactly as expected. They were prompt with a follow up and always polite.
I love vivint. Always quick and attentive and I always feel safe.
Fantastic product. Came recommended and they were right! Installion was professional and he analyzed my situation perfectly. I would rate Vivint 10 stars!
I had another alarm company and they didn't even call when I had an active alarm going off. I changed to APX (now VIVINT) and they are very aware I have threats and any alarm code needs to be investigated. They've called immediately after an alarm sounds to verify if I need the police. They cost a little more, but I feel I get better quality service all around!
I think that the customer service could be better overall. I have gotten hung up on more than I would rather count. This adds to the frustration as a customer when you are calling because your service and/or equipment is not working properly. When my equipment is working then it is wonderful! I love how the automation system is updating with current programs, equipment, and connected home technology. I would love to see existing customers have the capability to upgrade their current products when these times change instead of having to purchase new equipment (that is the tech geek in me).
Vivant gives me the security and comfort when I'm home or away. I just traveled to Mexico on vacation and Vivant alerted me when someone came to my door the whole time I was gone. When I'm home I feel safe with the alarm set and knowing that Vivant will contact me right away if my alarm goes off to make sure I'm okay. Thank you Vivant!
I have Vivint for my home security system It works very well and is easy to use and add new users to the system. It also works from an app on mine and my wife's cell phones. It has features o turn lights off and on. It also has Z-wave to remote door locks a such. I like it very much.
I am so glad I switched from ADT. Love the vivint and it's customer service. Very accommodating and polite. Makes me feel secured too.
Vivint has the best customer service out of any of the security systems around. Any time the alarm has went off they always have sent a text, email, called on the console, and called my cellphone to make sure that everything was ok.
I have been with Apx/Vivint since 2010. I have always had great service.
Hi. We had Vivint installed after my dad died. We live in a not very safe neighborhood. We sleep easier knowing if someone breaks in we'll know and the police would be called. Everyone time we talked to someone through the control panel they have all be respectful, polite, and helpful. Keep up the great work.
I am very satisfied with my Vivint Security system. My family and I can travel and feel at ease knowing that there is someone ALWAYS watching. Your customer service and technical representatives are extremely knowledgeable and very helpful.
Vivint'a customer service is really like no other. They have addresses each and everyone of our concerns. When the techs come to the house they are very thorough and take the time to explain everything. I am very happy I choose vivint for my home security. The price is also very reasonable.
Been with Vivant over a year, was skeptical at first but they have proven time and time again that my safety and prompt responses are extremely important to them! A couple times my glass break has gone off and they immediately call my system to ask if I'm ok! One night someone tried to open my downstairs window my alarm immediately went off and the police were here within seconds, my 2 younger ones love it, the even remind me to arm it nightly bexpress bed, saying, "We are safe now mommy"! Very good company! Won't go anywhere esle!
So far I love this new experience of technology between security monitoring and the police and of course all the app and technology that Vivint is offering please never stop innovating!
Super happy with performance of equipment and response to alarms. Great company, great people, great value.
Pretty disappointing. Customer service is performed by 18 year old kids it seems, who know only how to read from a script. The company priority is obviously sales and not the servicing of existing customers. The equipment ( specifically door bell cam) does not function dependably. I have called in several times to "fix" the door bell cam. I finally gave up the last time and haven't used it for about 5 months. I don't have time to keep calling in. Once my contract is up I am gone! Do yourself a favor and don't sign a 3 year contract. I have Simplisafe at my office. Much much better! No contract, cheaper rate, most of all it's dependable.
Vivint is always on their game. They are the best alarm company I have ever used. My favorite thing is getting severe weather alerts on the panel. So I know to take cover even if I can't hear the weather sirens. That is not something that you would expect to get from an alarm company.
Vivint provides quick responses for alarm alerts, and is very responsive if there are any "glitches". My last service call (and there have been few necessary) occurred quickly and conveniently. The technician even replaced (on his own initiative) my Vivint curbside sign which had been damaged in a winter snowstorm! With Vivint, I rest assured that my security is their top priority.
This is the best I have ever used. I don't have to write all kind of words why, because when I say it is the Best. Says all you need to know. Everybody know what words, it's the Best means. IF you don't have Vivint, than call Vivint to talk to someone, than you may able to say it's the Best.
I am very happy with my Vivint system and the customer care I receive when I call. I like that I always receive an email asking if my problem was resolved and if I am happy with the customer care I received after any call to them. Vivint is a company that cares about their customers!!
I love the clarity of the cameras, the ease of signing onto their web page And it is by far the most accurate for keeping record of activity. Having the monitor and reminders whether I left doors or garage door opened is also very helpful
have had very good service
It is the best system I every had and I also love the camera at the door. Also I like the idea it is not hookup to the phone line. I would recommend this to all my friends and relatives.
My family has never had an emergency but we have accidentally set off the alarm system a couple of times. We are amazed at the quick response time. Within seconds there is someone on the monitor asking if we are OK. It's comforting to know that they have our back at a split second. Once we were out of state and got a call because the alarm had gone off. They sent someone over to check it out and thankfully it was nothing but they were again there to make sure that if something was wrong they could have called the proper help. We know we will get help if/when the time comes in seconds and not have to worry about it. Thanks Vivint!
I am a long-term Vivint security system client, they are wonderful to work with, but most importantly... they have excellent "instant" customer service!
Always polite and quick response to false alerts. And are able to understand all of the customer service reps. And no long waiting periods on the phone.
I signed up for Vivini because for the first time in my life, I feel like I need an alarm. I am 65 years old and w/all the crime, I want to feel safer; however I have not been happy with the performance. I keep trying to "give it time" hoping it will soon be something I'm glad I have. The key pad never responds to my code to turn it off so 1/2 the time the alarm goes off, it is so very loud, my dogs are having a fit and it is so frustrating. It often says "someone" rang the bell or was at my door but when i look on the app or on the pad, when I get home, there is no one. It needs a lot of improvement, so far I am not pleased.
We have had Vivint for almost a year and have to call at least monthly because of issues with the products and service. The guy they always send is unprofessional and usually shows up between 10 and 11 PM!
This system makes us feel safe. The ease and convenience is par none! We can turn our livingroom lights on and off with our phone although they flutter on and off.
I was a little sceptical about getting vivant because I had never heard of it but I cannot express how happy and safe I feel now that we have this at our home! We actually got a few of the items from vivant. I can always see who is st my front door and also have the sensors on my kids Windows which gives me an even greater sense of relief. We have it to we're i can always check on my home no matter were I am by simply looking at the app. I just want to say thank you to that courteous and helpful people at vivant we appreciate the safety we feel now!!
I have received immediately calls as soon my alarm was triggered, give me more peace of mind knowing that my system in being monitored.
I had tried to buy more two inner cameras in July, but it was sold out. Someone at costumer service told me I should recive a e-mail after the summer when it was supposed to have câmeras... But no e-mails was recived. My cameras go offline frequently, I live outside the country... I have no images for 2 months...
Love love love our Vivint system. The ease of checking on things when we are away is so reassuring since we live out in the country & closest neighbors are over a mile away. The freedom to set up alerts of what and when is a must for us. The Camera system give us assurance that our outside Dogs are ok when we check in on them anytime. And the support we get is exactly what we are able to understand. Thank you Vivint for helping us ease our worries this day and time. I refer y'all to everyone that is thinking of a security system.
We are very pleased with our Vivint home system! The high technology, various add on options and remote capabilities are awesome. Everyone who comes over once to know what our security system is, and they are always impressed!
When you really get someone like the team at Vivint who tells you in layman terms what your going to get and you get it! Now that's the BEST. Love my Vivint security system.
We been pleased with Vivint security system and enjoy the options that are part of our package, including: temperature control, keyless entry, notification when a door or window is open as well as professional home monitoring.
I'm very disappointed and dissatisfied with your services!!! The customer service personnel that I've spoken with have been very rude!! I've also talked with two supervisors that have lied to me. Have 0 customer service skills. I feel that Vivint does not care about their customers!!! They show no care or concern!! I would never recommend this company to anyone!!😡 It's been a very big disappointment to me!!!
In fact I was just telling the Comcast technician who visited my house that if vivint Became Internet for provider I would definitely sign up with them because their alarm system company works so well when you call into their tech-support the people are so smart and talk with you and really give you information that you really need about how to take good care of your home so after a phone call to vivint always feellike someone listened and took good care of everything that I need to know and I feel good about paying for the service
This security system is very reliable! I am very pleased with the quick responses that are needed to support our safety. Thank you very much for your dedicated services you have provided for me and my family... Hats off to all the multiple team players that works well together to get the job done!
I was cold called on by the Vivint Rep. He was courteous but insistent. I gave in and went with the Vivint system. All the features they offered were what I would have looked for, had I been shopping for a system. Now that I'm on the system I'm glad I gave in The convenience, service, and secure feeling I have is well worth the cost. Now when I hear a noise in the house at night I can mentally dismiss it and relax because Iifit was a security threat, I would have already known about it. The interface is easy to operate and response time is quick on the fase alarms I have set off myself.
I did a ton of research and it was verified when the install happened!!! It was efficient, quality products and have great people to work with!! I have nothing but great things to say about the system!! They are the right choice!!
I love my system so much. I have been with Vivint for over 5 years.
Completely satisfied with my Vivint Sky security system and have never had problem since installation... Provides a level security & safety for my family that I would "gladly" recommend to anyone...
We use Vivint for our home security service and really love the technology integration with our smart phones. Can check our camera feeds at anytime and very simple to use (even our 9 year old daughter can operate it). The price is fair and consistent which is what we needed to have for this type of service.
I have been extremely well satisfied with my Vivint service. Vivint brought me a "digital" solution to security monitoring and energy management before this type of service was in vogue and well known. Upgrades and responsiveness has been their watch word, keeping me ahead of the game.
Vivint has given us peace of mind for four months. Regardless if we are away for a few minutes or weeks at a time, via our smart phone, we can check who has approached the front door, check on the garage door status or be informed if anyone enters our home. We decided on Vivint after a neighbor's home was entered and ransacked several months ago. Vivint was a good choice and are a good fit for us!
I like it very much.😊😉
Doorbell camera went offline when moving router and the staff was quick and helpful resetting everything back up
I have had Vivint for a year now and I love it! I have everything that Vivint has to offer (Deadbolt lock, Outdoor Cameras, DVR Playback, Doorbell Camera and Thermostat) Everything works without fault. I will recommend this company to anyone.
My family have enjoyed having Vivint as our home security system for a about 4 years or so. They are always there when you need them and we sleep very soundly knowing that Vivint is looking out for us.
We had ADT for 7 years, we were never offered any kind of upgrade, just had door chimes, but our price kept going up. With vivint we have window alarms, breaking glass alarms, door chimes, and a camera in the babies room all for less than we paid ADT. Love it !!!!
Had the system for almosyy a year now. At the beginning everythig was working great and with time I just started to have issues with components loosing connection. Installation process was fast and everything looks good. The service is a little expensive, the response from support is fast and the only frustration is now trying to make the components work without interruption
The system works well but the glass break detector is overly sensitive and picks up any loud noise.
We have had Vivint for about 5 years and has been by far a 5 star company the entire time. Their techs are some of the best in the business and insure all of your questions and concerns are addressed before they leave. I would recommend Vivint to all of my friends and family.
I love Vivitar, i stayed with Vivint when I moved from ft hood because of the excellent service I always recieved and I love the promptness of police presence there and at my home in san antonio. Vivint always provided excellent service when it was time for upgrades to my system.
Really like our Vivint system. The only downside is the doorbell cam going out from time to time. Only from the app, never from the panel!
Good system but good luck getting a timely tech support or questions answered so hope you don't need it
After installing my equipment the items doesn't work well. I hate this company. Its not good to anyone. Do not go with this company. If you can get another security service do so. The service is horrible. The equipment malfunction and the cost is too expensive. I was told when signing up that the package I will be the getting price per month was far less than what Im being charged. Im trying to downgrade anf being charge to downgrade. Which is ridiculous. I wouldn't recommend this company to anyone.
they have you under contract for five years so they don't feel the need to service the account. Phone reps are good at placating but then nothing gets done.
Whatever you do, do not go with this company. We bought it off of a door-to-door salesman-- he promised two months free as a promotion to help us make the decision. We decided to go for it and guess what, they charged us. When my husband called to have it fixed they told him they don't do refunds so they would just have to credit it and it charge us next time. They charged us again. He called again and was told the same thing. We'll see if they do it again. Truly awful company.
Calling to upgrade system with cameras ended up being a horrible experience. Everyone I spoke to said they were happy to sell me the cameras. I asked if I could get a sales person to come and help me figure out how many cameras that I needed and to show me how they work. I want them to earn my business not for me to just tell them what I want without knowing its right. I spoke to 4 different people and none were helpful. I will cancel as soon as I get another service figured out.
This company is a joke. They over bill you and take forever to install and when there is an issue they won't do anything about it. I moved and put my account on hold in between houses and they still billed me and said they couldn't do anything about it. In my new house the installer came and he was a complete idiot. He put unnecessary holes in my walls and forgot to install my front door opener. When I called they said it will be at least a month before I can even get on the schedule!!! Horrible, product and even worse customer support. DO NOT go with this company. I never had this many issues with ADT and if it wasn't for the contract that they sucky you into I would've left already.
Vivint home monitoring system failed. I would not recommend this security system to anyone. It's a waste of money and won't protect your home.
Moved and they couldn't set up my vivint until 68 days later, and were still charging even though security wasn't set up yet
I fulfilled my contract and never renewed. Now they are billing me telling me I did renew. Have not been happy since day one of installation when their sales rep lied to us and also our neighbor. Now they are threatening me that they will send to collectons if I do not pay. They are a rip off company and would never recommend them not even to my worst enemy.
we moved over three years ago, was told had to pay until 10/16.called spoke with supervisor, said send a normal email..normal?opposed to what> The contract was up, they are refusing to cancel, keep saying after another month.what a way to scam additional payments. Please consider more reputable Company! This one is horrible. Oh and once you call, and direct your call for being cancelled, it seems impossibly to speak with someone. VERY DISAPPOINTED. complaint is also filed with BBB
I had my alarm system with Vivint for 5 years. Out of no where one day ( 2 years after my contract expires ) they increase my monthly payment without previous notification. I cancelled my service with them and asked to bill me ( at home address ) for the last bill. The Rep said ok. They didn't bill me, they try to get it on the automatic payment that I had closed. I called and asked why they didn't bill me, an error on their part. Now they want to charge me for a late payment ($18.00 ). They charge you in advance for the month, then they charge you for 30 days after you cancelledl, then before that month is up, they charge you for late payment. Don't let them have automatic payment if you don't want a nightmare at the end. On top of that, their system is replaced by another company, and they continue sending you notifications that the system is not armed at 12 noon every day. Called them and reminded that I don't have their system anymore, they said you won't get anymore notifications. I still getting them. I wonder what kind of monitoring I was getting for 5 Years.. I don't recomend this company, now I wonder how stay in business.
Vivint works relatively ok in terms of technology and apps. But I had a terrible experience while trying to cancel the service. Besides promising me to give all new equipment if we move to a new house and then stepping back on their promise, they were not straight forward regarding the cancelation process. My wife and I felt tricked several times, and even though we were very careful/diligent, calling many times in the last two months to make sure everything would be ready to cancel when we move to our new home, they waited until last second to inform us that we needed to send a letter to request the cancelation, which takes 30 days to take effect. And be aware that after that you would still need to call them to finalize the cancellation process! All together, we had spent several hours to get our account canceled. Notice that if you are not informed about all of this, you will end up paying for one more month bill for nothing, and also that it could potentially create issues if you need to sell your house fast. In the end it just look like a schema to get more money from customers that does not want to continue or transfer the service.
THIS COMPANY IS UNETHICAL!!! Poor customer service! They're not even worth the 1 star rating. Canceling service doesn't mean anything. They will still charge you for 5 years even if you've disconnected service and had the equipment uninstalled. DO NOT USE THIS COMPANY!!!!
I ordered 3 outside cameras, a doorbell camera and an inside camera. They said they could use existing hardware already in my house such as motion detectors, smoke detectors, etc. They also said I would be able to control lights in my house from my phone. They did the install while I was at work and my wife was home alone. She said they gave her a story why the motion detectors, smoke alarms and lights could not be installed. But guess what? The bill stayed the same! The cameras only capture 20 second clips. So you miss the important stuff EVERY time! Like someone pulls up in front of your house. You may catch them pulling up but you miss them getting out and walking away. The settings don't help and are not very good. They constantly update which usually results in more problems. I saw on their website they had 24/7 monitoring, which is what I wanted in the first place. So I called at about 8 p.m., got hold of someone, and they said I had to order this "Space Monkey" box. They said it would be a one time charge for the box of $199. Hook it up, call them back, their would be some programming and I'm all set. I ordered it, it came pretty quick, I called them back and they said I had to call during business hours. I called the next day from work and they said I had to be home. i go home and call them back and after about an hour of being put on hold they finally tell me it would be an extra $10 dollars a month. It's no charge if I want to download the clips! What a scam!Now I'm stuck in this contract and can't wait for it to be over.
Vivint has great salespeople - very clean cut and professional. And slick. I feel like an IDIOT for ever allowing them to install this system, and being locked into a substandard and yet expensive product for FIVE YEARS. The "early termination fee" is simply buying out the rest of the contract, so two years into this, my "early termination fee" would be $2520!!! Meanwhile my cameras work haphazardly at best, and the system is always needing some sort of reset. Not only that, but recently when I received a notification on the panel telling me that I have a "low sensor battery," it became painfully obvious - over the course of two long sweaty hours inside and outside of my house - that I would not be able to fix this issue without a tech coming out, to the tune of $49 and a wait of a week, adding insult to injury. This is because when the original tech installed the equipment, he screwed the front on the panel so tightly that I can't remove the panel without stripping the screw. (Not to mention, removing it requires a very tiny screw driver which many people would probably not even have around the house.) So after two hours of a very young technical support guy trying unsuccessfully to walk me through various options - none of which worked because of strange equipment installation - we finally gave up and he scheduled an appointment (and was going to charge me for a tech to come out until I pitched such a fit, his manager waived the fee.) Meanwhile, I will have to reset my panel every 8 hours to get rid of the beeping notification sound. And I have a party at my house tomorrow evening. OH, how I hope it starts beeping then, so I will be reminded to warn every one of my guests to NEVER sign up with this company!!!!! Oh, and the website is an exercise in frustration. The control panel notification told me to go to Vivint.com and look up "sensor battery replacement" and just follow the instructions, right? WRONG. There is no such tab anywhere to be found on the site. The entire site is aimed at selling to new customers. I didn't want to talk to anyone, I just wanted to, I don't know, have the option to search for this particular issue and just follow the instructions, but apparently that's not how it works. So I ended up having to call, wait on hold, and then suffer through an obviously new tech trying to walk me through an electrical process and fix requiring special screw drivers and special batteries, which most people are not even going to have on hand to begin with. Meanwhile the panel is beeping, and beeping, and beeping. GRRRRRRR. TERRIBLE customer service!!!!!! Anyway, the only thing I can say good about Vivint is that the alarms do actually work. (not necessarily the cameras, but the alarms.) And they will call you very shortly if something trips an alarm. And the panel is user friendly, unless you have to remove the front of it with a tiny, special screwdriver and unless the tech who installed it screwed the screws in so tight that you can't get them to budge. The app is easy to use as well. So that's why I would give credit where credit is due and give them one star. Otherwise, I'd leave it completely blank, because I am a very unhappy customer.
Beware of this company! We recently started an account worth them and were scammed by the sales rep. He told us we wouldn't be under contract and never gave us a copy of what we signed (it was just a signature page on a tablet with no other verbage on it). Within 2 weeks of getting our system installed this summer, we went on vacation and our home was burglarized. We have cameras outside and inside and none of the cameras picked up anything. NONE of the cameras!! Since then, we have had nothing but problems with the system. The cameras are always going offline, and the system is constantly saying that different parts of the system are not working. Then we find out that we are in fact under contract, and not a normal 2 or 3 year contract, but a 5, yes, FIVE YEAR contract! Top cancel would mean that we have to pay for five years of service that that we didn't even get during the 4 months that we've had the system. Only car dealerships have contacts for this long so for a salesman to tell us that we wouldn't be under contract at all and then put us on a 5 year contract was just shady. If we were receiving stellar services however, I wouldn't complain and would be more than happy to lee the service. But the system is crap and the customer service is also sub par, at best. Prior to installing vivint products, we used Time Warner's security system and LOVED it. The only reason we switched was because of the extra cameras and the Amazon Echo that vivint offered at "no cost" to us. It was not worth it. Do not use this service! You have been warned! Should things change in the near future and the products start working better, I will come back and update my review. Until then, I am actively telling everyone to stay away from this company.
I cancelled my service and requested for them to pick up their equipment, first appointment that was scheduled the tech didn't even show up. The guy that helped me after being transferred to different departments was rude. I don't get how they jump to install the system but when you need it removed they don't have time.
My husband and I had Vivint services for over 4 years, we even transferred service from Denton, TX to Katy, TX because we could not cancel the service without a huge penalty. When we moved to Nevada, my husband called and cancelled the service (after fulfilling our contract) and was told we needed to submit the request in writing. We submitted the request in writing and then we received an acknowledgment to our written request stating we needed to contact an associate. Not sure why we needed to do that but my husband contacted an associate. He then confirmed we wanted our service terminated and confirmed the date on the email. We were advised it would be no problem and service would be cancelled. WE WERE CHARGED FOLLOWING OUR CANCELLATION. When we contacted customer service a rather rude woman called my husband a liar because she did not see the written cancellation notice in her system. When he located the email and provided this to the representative, she stated we would need to resubmit and would have to allow an additional 30 days to run. WHAT 30 DAYS? If the contract is fulfilled, why would we need a 30 day cancellation notice? When we spoke with someone else and explained the issue and that we were never told about the 30 day cancellation policy, he stated "Well there is nothing I can do". I requested a refund and was told they would only reimburse half of the fee. This is not about the monthly fee at all because it is minimal, it is about fair business practices and honesty and Vivint has neither. I will NEVER use them again and will discourage anyone from using them. I was told we would receive a refund but I don't trust that at all.
Called customer service to replace a failed piece of equipment again. There are no openings for a tech in my area for 3 weeks. I agreed to replace it myself if they sent me the equipment. A month later, still no shipment. Called again, was told it must have been lost. CSR reorders from warehouse. I am told I would receive a tracking number in my email for confirmation when it ships. Weeks later, nothing. Call a 3rd time. I am assured it will go out on Monday and I will get it next day. As of Wednesday, nothing. Called the 4th time to cancel service and go locally. They hold my "contract" over my head and tell me I would owe over $1000. I just want what I already pay $68/month for. I gave 1 star because I have to put something there. 1 star is too much. Bad business!!!
After dealing with this company for several years and not being satisfied with their high prices, I decided to cancel the service after I moved into a new home. However upon canceling they informed me they will not discontinue the account from alarm.com which will allow me to use my cameras I PURCHASED with another company. The company rep stated "yeah, we're not going to do that". They are essentially holding close to $1,000 in cameras hostage to try to get me to stay. This company has no ethics, I recommend NOT using them.
We moved to another state tried to transfer our service and they didn't tell us we needed to take our panel. They then tried to charge us to reinstall, we said no. So without asking they renewed our contract that we still had 9 months on. So when I called to cancel they said I signed a new contract and have 36 months left. So I've been paying for something I haven't had already for 8 months and they want me to keep paying for 36 more. I would never recommend this company to anyone!!!!!!!!!!
I love my Vivint system I can check on my daughter when I'm away out of state i'm able to talk to the person that rings my doorbell from my cell phone. I can control my heat and air with my cell phone no matter what state that I Am in. I can use my cell phone as a remote control for my alarm system. I recommend the system to any single mothers or any single woman I absolutely love vivint. Thank you for protecting me and my family
If you buy this product they will make claims that are completely false and you will only have two-five days to cancel before they lock you in to a three year plus contract. Horrible service afterwords and the person selling you the product sells hard and lies his way through so you sign the contract. Don't ever let the seller inside your house. Never use this product, way too expensive and they won't response to your comments after a week.
I never even got to the point that I would order service. I was referred to a Vivint sales person through Centurylink after purchasing my new home. I was looking for quotes to get the system I already had hardwired in my new house monitored. After a 10 minute long pitch about all the different products I should add, he asked me which tier of monthly cost I would like to sign up for now. I told him that I wasn't at the point where I was signing up for service yet, I just wanted to learn more. I said I would need to discuss the numbers with my husband so that we could decide as a family what we would like to budget. He in turn said "well then I should have spent the last 30 minutes talking to your husband since you apparently can't make any decisions and not wasted my time talking to you." I am shocked in this day to 1. run into such blatant sexism 2. be treated so rudely by someone in SALES. I hung up and called back and asked to speak with a supervisor who wasn't as mortified as you would expect in a situation like this. Needless to say I will never spend my money here.
Stay aware from Vivint. They are extremely overpriced. Our biggest complaint is their extremely poor customer service. When you call Vivint, you wait on hold for a long time. Then when someone does take your call, they are unhelpful and ignorant. We survived our 36 month contract with Vivint and even called multiple times to confirm our contract would terminate on a specific date. However, the next month we got billed again. From my personal experience with Vivint I have nothing good to say about the company or their services.
If you can't trust in the company you pay to protect your family and valued possessions who can you trust. Vivint has a very pushy and rushed sales approach. They told me that they would make sure that my home was secured and never fulfilled their promise. Before you could blink you are locked into a contract and they stop taking your calls. Sales will answer in less than a minute but you have to wait hours for support. They suck and I will never do business with them after my contract ends.
A Vivint sales rep came to my home. I immediately informed him that I was not interested if he could not match or beat my current providers rates. He said he would "come close". I ended up signing up for the 3 day trial. During this process, I asked the rep if they would reinstall my current security system if I did not wish to continue their service after the trial period. He said "Yes we will. What are you already thinking about switchinf back?". I responded "No. Just wanting to make sure me and my family are covered in the event I do". I proceeded with the set up, enjoyed the product for 1 full day, then decided on the 2nd day that financially I simply could not pay $30 more per month under a 42 month contract. I called Vivint customer service to cancel the trial and went through all of their necessary steps. During this call, I asked the customer service representative if we would still have security coverage until their technician could come out (which would take 10 days). He assured me they would. Today is day 2 since installation and my service was cut off mid day. I called Vivint and went up to the "supervisor". I explained my concern and the assurance from the rep the day prior about me and my families security as we await their technician to come out. The supervisor stated that because I discontinued my trial, service was disconnected and that the customer service representative gave me false information. I explained that should that be the case, they would need to send out the technician today to retrieve Vivint product and reinstall my prior security system. The supervisor stated "they can not reinstall product" in which I immediately repeated the assurance I received the day before IN ADDITION to the representative that sat at my table to day of installation and told me they would reinstall. The call ended with the supervisor stating they could not turn my system back on and that he would "try" to get a technician out today. The night is ending and my family sits here with NO SECURITY, NO CALL ON STATUS and feeling very much in harms way. In addition, we purchased a front door lock via Vivint. When they disconnected service today, the lock no longer locks from the outside. So when we leave our home, there is NO WAY TO LOCK OUR FRONT DOOR. No key. No service. No security for my family (which consists of young children). I am the wife of a deceased military veteran and I am APPALLED at Vivints heartlessness
I have nothing but problems with everything , I'm talking about customer service, equipment , billing, nothing works, they even charge for installation and moving fee. Don't recommend it to anyone
BUYER BEWARE!! I was out of work with an injury when the salesperson came to our door. WE are a family of 6 living on only my income & his sales pitch was that we had nothing to lose with this system. We were told there was no contract or anything locking us in. that we could cancel at anytime without any penalty. unfortunately for my family we are indeed locked into a contract all while I am not working do to an injury from work. This company is shameless!
This is a deceitful company who's salespeople tell you one thing to get you to get the system but when you bring up an issue to the company they deny or step around the issue at all cost. We were told we could cancel at any time & therefore this was a no risk set up. LIES!! We were also told that if for any reason we needed to suspend the service for a few months, we could without any penalty. LIES!! The salespeople are very nice & make you feel real comfortable till you get the bills & then you cant reach them. Customer service for this company is less than 1 star!! Do yourself & anyone you care about a favor, & just say NO!!
This has been the worse experience I've ever had with an alarm company. For starters if the equipment fails, it takes 3 weeks for a service rep to come out. Second, I recently moved and did not need the service at my new place so I called to have service disconnected and what I would need to do to break the contract. I was expecting to pay a fee for breaking the contract, however they want me to pay for the the rest of the term, which is over 1500.00, or I find someone to take over my contract. Ridiculous. They also have a special unit in the customer service area that handles "customer take over" and will take anywhere from 30-45 minutes before you speak to anyone. So take my advice, do not do it unless you want to wait three weeks for service or stuck paying a ridiculous amount should u need to break the contract. The only reason why I think one star is appropriate is that the customer service reps are very pleasant.
I have never had worse experiences with customer service than with Vivint. The ladt person i spoke repeared multiple times"to bad you sign a contract, its not my fault if it doesnt work". I had to call them often because my system consistently malfunctions. I have told them I am worried for my families safety and was assured that if there were any losses or injuries do to a break in or fire I would be reimbursed my monthly charge. I do not feel any more secure in my home. I have pretty much given up on making it work but am unable to cancel my services. I am required to continue paying a company that has failed in any way to provide the services they promised.
So upset with your company. Are alarm went off yesterday. I didn't receive any phone calls alerting me/ no police. Thank goodness nobody was in my house when I entered. I had to walk through every room with my tazer. Called to cancel my services with you due to breech of contract. All that happened was me getting transfered 5 times. Only to be told I can't cancel my contract! I am an anxiety patient and have suffered with it for 5 years. I don't trust your security system! My anxiety is through the roof! I had to sleep with my kids in my bed, door locked, a bat and tazer by my bedside.
The security system works great, our front lock is coded and makes it easy for family to access, and we regularly change the code as is recommended. The system itself has never been accidentally tripped where the police were actually alerted, you are given a very brief window of time to shut the system down if you need. Our window sensors (which go off if a window is broken) have never gone off, so I can't say much about them. The biggest problem I would note is that the system is fairly high-tech in some ways, and uses a phone app to monitor cameras, open and set the system and locks, and to arm or disable things. If you're not super tech-savy, you may have to sit down and read instructions for a while and possibly get help to set up those parts of the system, other than that it's worked great so far!
Do not ever even think about calling vivint. They are so horrible. I wished I would've seen these reviews before I ordered with thwm. Their equipment does not work, they have rude agents and rude techs. One tech actually started charging his cell phone on my electricity and had the nerve to stop working to text and facebook. On top of that, I have only had vivint for 9 months and out of those 9 months, I have had someone here fixing my equipment 4 of those months. I told them I had contacted a lawyer because they refuse to let me out of my contract. They said breech of contract. I said no yall are in breech of contract first for having faulty equipment. They keep sending me a bill and it's not getting paid. Out of all 9 sensors and 2 cameras, nothing works. So no I'm not paying. Anyways, I hope people read this and don't get suckered in like I did.
When I called to cancel, I received excessive sales pitches and unnecessary questions in attempting to cancel, even after making it clear I had no interest in remaining and did not see the need to go through such attempts and questions. When I was told it would take 30 days to cancel, and therefore I would have to pay for another month's service even though the terms of the contract is over I complained that that was unethical. The rep told me it was "good for me" at which point I asked to speak to a supervisor (how is it good for me to pay for another month of service for something I've requested to cancel, no longer need, and for which I've fulfilled the term of the contract?). I ended up having to ask for a supervisor something like 8-12 times before I was finally given to one. I was also placed on hold / left silent numerous without notice. Not only are their cancellation policies poor business practice and unethical, their support team did a poor job, at least for this request.
Stay away from Vivint. They have decent although limited capabilities for home security. Their business practices are deceptive and geared only around making the company money. Will not do business with this outfit again.
I have had system for only three months and cameras never work right. We had a break in down street and they turned around in our driveway and of course cameras didn't work. They told us it was the WI-FI speed from At&t so we changed to comcast and they still do not work. DO NOT get this service. then they have the balls to ask for payment. I am changing to a different security service.
This is probably the worst customer service experience I've had with a company and that's saying a lot! System works ok but has multiple glitches! Worst is that when you try get customer support you get put on hold for 30-40min. I would have never installed this system if I had a chance, now I'm stuck in the contract. Trust me do not do it, don't get fooled by the technology and their sales pitch!
love Vivint , great customer service and great system
Ever since I received my system I immediately felt safe. No ifs,no buts about it , my system is THE BOMB!!!😜
They will sell you the moon to get you locked into a contract. I just got out of a 3 1/2 year contract. I went to add some new equipment and they wanted me to sign a 5 year contract with no discount. They were very rude. I told them I was going to shop around and all they had to say was you have to give a 30 day cancellation notice, so I did and figured someone would call to communicate my options. I was wrong. No one called, they just cancelled it.
My brother was watching my home in New Mexico. He did not want my house keys because I have an outside garage opener. This opener failed to work and he could not get into my house. We were on New York for 8 days. Then I remembered with the vivint app I could open my garage. It worked perfectly.
While the system itself is very good, their customer service is something you will not wish upon anyone. The issues with their customer service are too numerous to bore you all with but it can be summarized by saying that they are really bad at accountability and remediation of their own shortfalls. So many other services out there. You can do better.
Vivint has a great team to make sales but when it comes to giving the service they are horrible. When I got the service they didn't give any details but as soon as they installed it and I called back within a week with problem, they said they can't do anything so to get away from their service either transfer it over to someone else or pay the amount. I had called couple of times and even when talking to them if the line gets disconnected from them. They don't even bother calling you back, it is a very common issue that the line always gets disconnected and you are suppose to call back and stay on hold for hours. I read the reviews before getting the service but made a mistake trusting the reviews.
I have Vivint home security and I love everything about it. The sales team is amazing as well as the installation team, everyone is very professional, knowledgeable and courteous. They display great communication throughout the whole process from start to finish and they are always available when I need them . Any questions I have/had were answered immediately. The technology Vivint has is very impressive and I would definitely recommend Vivint to anyone!
We have had nothing but trouble with every piece of equipment we have through Vivint. We are 2 years into paying a 3 year contract and we will NOT be renewing it. After 2 years of paying for a security system that doesn't work, they want us to pay them to send a technician here to fix our system. What a joke. We call them every other month trying to get help with the monitors that don't work and they don't seem to be able to do anything for us long term. Don't answer the door when these guys come to town.
We purchased system 3 weeks ago. We are happy with system and customer service. The problem is that when we were told about system, no one mentioned the massive hit our internet would take when system was installed. We no longer can watch Netflix or stream video. Vibrant can not offer any help. VERY frustrated!
Not sure what the issue is.. but seems IMPOSSIBLE to get through to customer service to fix a simple issue.
This is the Worse company I have ever dealt with! The mangers, supervisors, and sale team need to be on the same page about termination policy. We have been having issues and they will not fix it. since we are 3 days past our 60 day agreement they want us to pay an outrageous termination fee to get out of our contract. This company said they were veteran friendly since my husband is a veteran we thought they would be great. Nope they will screw you over so fast. Equipment is junk and is so unsecure for twice the price of other companies. Buyer beware don't use them!
I had a problem with a sensor. Called Tech support from Vivint. The support employee did not know what to do so I asked for the supervisor. Well over 20 minuts later I got the same run-around. Do not buy their system.
Have vivint installed in my home and I am happy with it. My smoke went off and they were there at once
I have been a Vivint customer for 3 years now. Somehow when the contract was renewed verbally they said it was 36 Months. I don't remember that and you get nothing in writing. They did not offer to even inspect or upgrade any equipment. Recently i wanted at least 2 outdoor cameras and they want to charge $899 for a new "sky panel" and $400 each for the cameras. I pay 3-4 times cost a month that I could get with any other provider, with twice the equipment. They have been to my house numerous times to fix the existing junk already. These people are horrible. If you have a Vivint rep show up at your door slam the door in his face and run. They are not a good company and customer service is horrible. They want over $2000 just to add two cameras outside. Ridiculous ! Needless to say i will break my contract soon and no way I will "pay out the full amount of the contract". These people are crooks !!!
love the company
Vivint is the bomb. I love how easy it is to use. Go vivint
On June 13, 2016 Vivint came to our home and sold us an Alarm system complete with a doorbell camera, cameras, thermostats, and the main panel. On June 24th we went out of town and had workers working on our home. When we returned from out of town on June 26TH and were looking for recordings of when the workers were there and there were none. All recordings prior to a few days before were gone. We were told upon installation there would be recordings for at least 30days. The panel also froze during this time and we had to call customer service on June 27th. We were on the phone for a total of 141 minutes with no resolution so they scheduled someone to come out to our home a week later. We requested the technician to come out in the evening however the next day we received an email with an appointment time for the morning which resulted in another 14 minute phone call with Vivint. During the phone call on June 27th we were advised they would credit our bill for the time the panel was not working correctly. This never happened. The next couple of weeks the panel continued to freeze up and the recordings would go missing. Vivint came to our home several times to try and correct the issue but eventually replaced the panel on July 12th I believe. We were also contacting them continuously over the telephone. On July 28th I came home to a 90 degree home. The thermostats had disconnected from the panel. We got the thermostats hooked back up but the AC would not turn on. I had to leave my home for the night and stay somewhere else with my children and dog. I contacted the technician we had been working with directly and he came out to my home the next morning and could not determine what the issue is and advised us to contact an HVAC company. I have had to call and AC Company in to determine what the issue is and they have suspicions it is related to the thermostat but are still working to determine what the issue is. August 2nd and 3rd we have decided to cancel service with Vivint due to the ongoing issues we are having. Please be aware the thermostats still do not work. Although the panel was replaced the recording only go a few days back and the panel still freezes. We have tried to work with Vivint continuously to get these issues resolved with no resolution. We have only had this system a month and a half and have been on the phone with VIVINT over 10 hours. They have been to our home going on 5 times. Upon speaking with Vivint we were advised they would not let us out of the contract even though we have continuously worked with them and the issues persist.
Don't sign any contract with this company! I'm locked into a 3 year contract and we sold our home. Only thing we can do is pay the contract out! It's goin to cost us a ton of money to get out of it!
There should be a less than one star. I was offered a 4 week trial for a Vivint alarm system by my sales rep. Near the end of the trial I decided to cancel the service. Initially the Customer Loyalty Program (CLP) reps refused to honor the trial because my sales rep did not make note of the offer. After that initial frustration was resolved, I worked with a CLP rep to cancel the service and schedule the removal of the system from my home. The system was removed and I believed that my account was cancelled. This was untrue. I was billed twice for alarm service, despite the fact that I did not have any alarm equipment in my home. I spoke to numerous CLP reps to resolve this issue and I received conflicting information on the state of my cancellation. I was told that the account was in cancellation and I was also told that my account was active. Ultimately I was given three options: 1) cancel the account with penalty (buy-out), 2) down grade my equipment (that I do not have!), or 3) continue paying for the service despite the fact that I do not have any equipment to provide me with the service I am paying for. Why would anyone remove the system from their home without cancelling the service? If that doesn’t make sense, it’s because it doesn’t. I believed I cancelled my account in June and because I have no records I can not prove this. I am at the mercy of an unethical company that would rather bill a customer in excess of $60 a month for the next 3 years for a service they are not providing rather than behave ethically and cancel the contract.
RUN!!! As fast as you can.
When my initial 4 yr contract expired, I got a friendly call to renew services. I greed under the stipulation that they would service some of the faulty old equipment and to do some upgrades to which they agreed. I took me almost too months to be able to schedule a service appointment. After wasting a day waiting for them, with no notice from them, the tech did not show up. I had to follow up with them to be told that we had to reschedule. In the mean time, even though mysystem was not working properly, their billing Dept did not skip a bit. After sending a couple of letters and making several calls requesting the service to be cancelled due to bridge of contract on their part. I am still getting billed. Watch out from this guys. Make sure you read all your contracts carefully specially if they are folded in the middle part of it. You could be signing for a 4 year contract when they tell you it is only a 2 year one. They are sleek. Be ware!
Not only could they not install what they sold me, they messed up my A/C thermostat. Over 90 degrees in my house . Spent 2 days with customer support and the tech spent half a day with customer support.
These guys are bullies. Had one show up at my house at 9:15 pm 7/25/2016 and pretty much forced their way into my house. Guy was extremely pushy and would not take no for answer. Tried to guilt me into buying by saying if I loved my animals I would buy this system. Kept high fiving me and hubby and me like we invited him in to hang out. Not happy and frankly I felt slightly threatened. I am calling other home security systems company to get comparison and go with one of those guys. Good riddance!
I had the sky panel installed with door bell camera and side camera. The door bell camera worked for one hour. The guy came back and got it working again. Then it stopped working later that day. I called tech. no luck. Finally, they set up an appointment to replace the doorbell camera. They didn't show up. I called and wanted to cancel my contract. They wanted to schedule another appt during a working day. They said I still had to pay. I ripped out their equipment out of extreme anger. I am contacting attorneys now.
I was reading the reviews on this site and was saddened to see some of the experiences people have had. From reading, it looks like some of the vivint salesman are dishonest and misleading, which is very unfortunate. When my vivint sales rep came to my door he was nothing but kind, careing, and honest. He went through everything with me and even read the contract with me before we signed it. The only thing that made me a little uncomfortable was the fact that he wanted me to make a same day decision but when i look back on it, it has been the best decision i ever made. I get the top of the line technology, and the quickest response an alarm company has to offer. If i have to pay a couple dollars more per month for a faster response time, that is money im happy to pay. Heaven forbid i ever have to use my alarm, those couple minutes might be the difference between life and death. I suggest before you sign anything you READ the agreement that way you can make a decision without being duped. Also, they had me take a survey before we got set up. The survey was a great time to ask any questions i was concered about and to my pleasure my salesman was very honest. Please hold yourself accountable when you do business with anyone and dont go signing contracts without reading them. Good luck to you all. I recomment vivint to everyone looking for an alarm. They have the best service!!!!
Everything you have read in the other reviews is 100% true. My experience with Vivint has been nothing but shameful. They are a professionally operated scam in my opinion. I would avoid this company like the plague. They are not good people at their core, and that comes from the top down.
This is probably the worst customer service I have ever experienced. Not only are we being charged $5 more a month then we agreed (which they will not rectify) but we had our equipment malfunction. The customer service was awful. In order to replace it they wanted us to PAY! They offered no compromise because they know they have you locked into a contract. I can't wait to DUMP this crap service!! Do not get duped by the cool technology. It's not worth the hassle! This Company used to have 5 star reviews across the board but it went to trash the bigger they got! Stay away!!
Do not get scammed their equipment is junk! We always have trouble with cameras thermostat . Equipment is so cheap it never works always on the phone trouble shooting with customer service. Then they want to charge you $49.00 to come fix ther cheap junk! Do not buy !
We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out what we can do about our system. The representative informed us that since we were still under contract we'd have to move the system with us. We were okay with that as were were happy with the service, but because we were renting an apartment for the first year we couldn't have the system installed during that time. Our account was placed on a 6 month courtesy hold after which we had to pay our monthly fee. The same service representative also informed us to leave all the existing equipment in the home we sold, including the panel, all the sensors, cameras, door lock and thermostat. He informed us that's how they hope to gain a new customer and that when we move into a new home we would get all new updated equipment as part of their $99 relocation fee. According to him, equipment varies from state to state as regulations could be different. We did as were advised. Fast forward 14 months, we've moved into a new home and tried to get our system set up again. It's been nothing but a nightmare. Every time we call the company we get a different answer and not a single representative can find notes from ANY of the previous calls. In fact, Sabrina, the rep we spoke with just a couple of days ago has informed us that people have been getting fired for not taking notes. Here is what they want us to do to get a new system installed: • According to Sabrina's words, leaving the panel and equipment in the old home is their old policy at this moment. So even thought we were instructed by the company representative to do so, that no longer applies and we have to pay for it, since they have new policies now. • In order to get service installed we have to pay $500 for the new panel, more for all the other equipment if we chose to have it installed. And the $99 move fee they originally told us about. Our monthly price will also go up from $49.95, which we are under contract for, to $68.99 because that's their new price. • Our only other option is to renew our contract back to 60 months, we have 24 left, and at that point we can pay $200 for the new panel, more for extra equipment, the $99 move fee, and our price will still go up to $68.99. This is all very different information that I got form the last representative I spoke with. He promised me 4 times he was taking notes into their system as I had to have my husband call back and set up service since he's the primary on the account. He also informed me of the policy change about leaving behind the old equipment, but said our cost would be $200 for all new equipment, they would void the $99 move fee as a courtesy, and he never said anything about the monthly fee going up. He also never took any notes as none of this information exists in Vivint's system. We are extremely disappointed with this company and will never renew the contract with them. We have gotten noting but false information and horrible customer service who have treated us as if we did something wrong, when we followed their instructions. They clearly change their policies how ever they chose to to get more money from existing customers. I would not recommend this company to anyone. In fact even though we still have a contract with them, we are planing to pay if off and get a security system from a different provider. Stay away from the scam artist.
Very slow internet service and poor customer service.
They will lock you into a 5 year contract that you can't get out of. Even if you sell your house and move to another country, you have to pay for the remainder of the service, which will be thousands of dollars. Then they'll ruin your credit if you don't pay. Do not answer the door. Their sales tactics are very aggressive, and they prey on the elderly.
Sales person is very aggressive. They try to make people feel like they're an idiot if you don't sign up, even if you already have home security. Then when you are very addament that you don't want their service, they are down right rude before they walk off. If they come to your door, just tell them you're not interested and shut the door. It will save you time and a headache.
We have had Vivint for about 9 months now and love it! We have just the starter system but wish I had more. Installation was easy, we were able to negotiate the install cost, in fact I think we didn't have to pay one because we had to payoff our previous contract. The app is super convenient. On the occasion when the alarm goes off, you get a phone call, text and email. Their operator can talk to you through the base station to make sure you are indeed ok. I feel very secure with this system.
We have had nothing but problems with this company, most recently my 83 year old mother fell, used her life alert, told them she did not need an ambukance, but she needed them to call one of her daughters because she needed help getting up. NOBODY CALLED. She spend 2 hrs dragging herself to the phone to call herself. They reported it as a false alarm. Doesn't do one bit of good talking to anyone at this company....nothing is EVER their fault. Dpn't EVER waste your money on this company.
I had Vivint over 6 years, at first they were great, I would recommend to my family and friends. Towards the end and now that I'm discontinuing the service, it's a nightmare. When I called to cancel my service, I was told I had to write a letter, then I wrote a letter and I was told I had to call. The representative was beyond rude and hung up on me when I wasn't persuaded by his half price offers to stay. Now that I'm finally done, getting out, I have been charged for 2 months of service. I was told when I called about the charges that it was apart of my contract to be charged one more month, but I would be issued a credit... over a month later no credit and I disputed with my credit card company and I just saw another new charge!!! This is an absolute nightmare. Get Arlo, you won't have to deal with this garbage company.
Have had the alarm for 7 months, and have had to call 6 different times because the sensors were not communicating to the panel... Would not recommend to anyone!!!
I just moved to my new house and i was shopping arround for a Security system and that is when i called them to check them out and the guy that answered the phone was nice but he warned me that the first phone call is agresive and you will get the best deal but i thought he was saying that because he wanted me to sign with them, when i called the second time to get schedule an installation day they changed the deal and raised all the prices and even changed the terms from 36 months to 48 monthes and every time i call the changed the deal
Vivint Security does not take care of military families. My husband was in the field training when the Vivint rep came to see if we were interested in getting their security features installed. He explained how great they are for military families, how easy it would be to cancel or take with us when we moved, etc. The equipment overall worked and we were mostly pleased with it, only minor glitches. My husband got back home and received orders that he would be deploying to Germany. I am not from El Paso, so I'm returning home while he is deployed. We called to have the service cancelled in the home we were renting, and they gave us an option to pay out or continue the FIVE YEAR CONTRACT I was never told about. Since my husband's orders were in before the installation date, even though they had not been given to him and we had no idea he was about to deploy, they refused to cancel the service. As much as they advertise being all for military families, it is a complete joke. They're just trying to take advantage of people.
I have been trying for months to cancel my account because I can no longer afford it. I called daily, sent in e-mails, and hard copies of a cancellation notice through the mail. They put you on hold, telling you that they are going to help you, and then they leave you there for hours. I have even tried using two phones at one time. This company is the worse company I've ever had to deal with and they will only help you if you are willing to pay your bill. They do not care what kind of problem you have. Nobody is there to help you. I've had my light on my sign burned out several times, and I've had to stay on hold for several hours to get that fixed. Vivint only cares about sales. They continue to charge me monthly after I told them numerous times to cancel, then they told me I needed a 30 day cancellation notice, which I was unaware of. I gave them a 30 day cancellation notice and they still will not let me cancel. At this point, I am frustrated and I think my only option is to take them to court. I want everyone to know so they do not have to go through the same living hell that I have been going through.
Had a basic alarm system installed several years ago after being approached by a door to door salesman. All was well for three plus years. I had no problem with them until I sold my house and called to cancel the service.. the csr rep stated I was still under the contract period and had several months left on a 42 month contract... I had only agreed to a 2 year contract because I never obligate myself to anything longer than that. The rep emailed a digital copy of the agreement and I immediately noticed that my handwriting and signatures were forged.... needless to say that they are not getting another penny from me.
It started when I first signed up for "2 years" or 24 months. My mistake, I did not read contract close enough. Somehow 42 months was on the agreement I signed, and I did not catch it. I am now committed to 42 months. Have asked for three signs, one for each entrance. Asked at least 3 times, finally got 1 that is mounted upside down. Friends stayed at my home and punched in wrong code. Got flustered and gave wrong password. Police came. Good to know that system worked in that regard. But I was fined for not having system registered with the Police Department. Representative told me that I did not have to, because it was taken care of. When I called Customer Service, they verified this is usually done. Did they offer to pay my fine? You guessed it. No! When they put in the system, they reused some of the sensors from previous provider - ADT. Those were in since 2006. Recently, one of those sensors failed on the Master Bedroom door to the pool. This happened 2 days prior to our leaving for the summer. We will not be returning until late fall or early winter. They said they would overnight sensor so that we could install ourselves and save a $49 tech charge. Sensor was discounted to $42 and a $24 overnight fee would be charged to my regular monthly payment. After two days, sensor did not arrive. When I called, I was told that it takes 2 - 4 days for internal approval of an overnight delivery. Seriously!! How is that overnight? We had a flight out the next morning at 6 a.m. Agreed to have shipped regular mail and a neighbor would watch for it and the would have a tech install for free. I felt this was fair. A couple of days later, I receive a call from their finance department that said I have an overdue invoice for the sensor, and overnight shipping. I still had not received the sensor. Mind boggeling! They had no record of the verbal agreement to wave the tech or shipping fee. Hurray! The sensor arrived today - three weeks from time of sensor failure. When I started making arrangements for tech to install, I was informed that there was no record of agreement to install free and overnight shipping fee was still being charged. She spoke to her supervisor and again I have a verbal agreement for free installation, but they will have to charge me $4.95 for shipping. I'm keeping my fingers crossed. This could have been solved easily with a simple overnight shipment. I am just waiting for the other old ADT sensors to fail. I will be contacting the BBB and looking at other options to get out of what seems to be an iron-clad contract. If a company is reputable, you do not have to trick people into long-term contracts.
Vivint equipment has failed several times with their crappy equipment. Once at 5am resulting in cops coming because someone had "opened" my back door, which in fact they had not and nobody ended up being in the house. They crappy taped up sensors fell off the door. Also we are military and they made us pay to send back our equipment because we "could not fulfill our contract," their words, not mine. We had orders to move and they cannot set up in base housing.
Had Vivint 4 years perfectly happy loved the 2way speaker system during a duress call Vivint would come over the speaker within seconds and talk with you regarding the alarm, ask if we were ok. This was 100% response 4 years. ADT contacted me and offered me the exact same thing I have with Vivint plus additional sensors, key fobs, cameras etc. so I accept and switch to ADT. Well the sales person lied about my big upgrade After all there equipment is installed im informed that I do not have 2 way speaking capability during an alarm I guess I just trust they will respond by calling my cellphone. So if someone is in my home and I am hiding they will call my phone (all this will do is give the intruders my exact location) I have 3 days to switch back to Vivint if ADT cannot honor the speaker system. The 2way speaker with dispatch is the most comfortable feeling like they are rite there with you. Well see if ADT Honors the commitment or if I pull it out in my 3 day grace period.
Had Vivint 4 years perfectly happy loved the 2way speaker system during a duress call Vivint would come over the speaker within seconds and talk with you regarding the alarm, ask if we were ok. This was 100% response 4 years. ADT contacted me and offered me the exact same thing I have with Vivint plus additional sensors, key fobs, cameras etc. so I accept and switch to ADT. Well the sales person lied about my big upgrade After all there equipment is installed im informed that I do not have 2 way speaking capability during an alarm I guess I just trust they will respond by calling my cellphone. So if someone is in my home and I am hiding they will call my phone (all this will do is give the intruders my exact location) I have 3 days to switch back to Vivint if ADT cannot honor the speaker system. The 2way speaker with dispatch is the most comfortable feeling like they are rite there with you. Well see if ADT Honors the commitment or if I pull it out in my 3 day grace period.
I don't have any complains on the service . I really like the system works pretty well the only cons about vivint is that when I have a technician scheduled to come out and fix any issues I have they take forever and they say they are coming in on a certain time and come in at another. I have to work can't take of work and when I do they come in at the time they want.
I was a happy customer until I started comparing notes with a friend who also has a Vivint system. My husband and I pay $60/mth for the basic system.... nothing fancy, but the house is secure. My friend pays $28/mth for their system and they have a doorbell camera and the keypad door lock. I called Vivint just now and was told the sales team and install teams that come around to sign up new customers have permissions to offer different things. Basically my friend got a better sales team than we did. Apparently this is NO STANDARD among sales/install teams. We signed a 48 month contract and are at 22 months on that contract. The customer service guy that I spoke with told me to call back in 3 months (when we are passed the hallway mark on our contract) and they can offer me a better deal then, but today he can't do anything for me. Does any of that make sense? NO! Don't over pay!!! If a sales team comes to your house, ask for EVERYTHING. Get the cameras, get the keypad locks, get the lamp modules and don't let them increase the monthly amount that you will pay. Tell them you will get quotes from other companies.
I ordered the Vivient service and thought it was a great deal and great price, but then later started looking out reviews and the bad weigh out the good by A LOT! So, naturally I got nervous and cancelled the order. They said I would have my money back on Friday (this was Tuesday). Friday comes and I still don't have any money and I call my bank and they informed me they took the funds and to contact them. I called Vivient and was passed through 4 people within 20 minutes. One said, "The installation was cancelled and no refund was processed." Another one said, "I'm not really trained to handle this." I called back and requested a Supervisor and then they past me around again and then the Supervisor said, "You'll have them by the end of the day. Guaranteed!" I said ok and hung up end of the day and still no money in my account and now it is Monday and still no money in my account. WORSE EXPERIENCE EVER!
Do not get vivint because their customer service sucks. First you have to wait for about 20 mins to talk to a customer service representative. Second most of the time they do not know what they are doing. We had a problem with our playback not loading into space monkey, and every time I call in I get different answer. It took us about six times of calling in for them to figure out what is wrong. All the excuse I got from my sales person is it is a new system. Never get vivint.
They destroyed our house with the install. They didn't even clean up the mess after drilling massive holes in the walls. We just had our carpets cleaned and it was raining outside when the man came to remove the system and he wouldn't take his shoes off. We cancelled within the three day trial period and were told we would get our money back witch we still haven't. We are now left to make hundreds of dollars of repairs to our drywall and baseboards. We cancelled within the three days because the system didn't work. It would tell us our doors were open when they weren't. The camera system never once worked. I've never write a bad review about anything, but this company is so invelievably horrible.
A very dishonest company. They will get you to sign a long contract and then charge you exorbitantly if you need to get out of it. Their customer service is atrocious. If, God help you, there is ever a slight problem with a payment, they will hound you for weeks after you resolve it.
Great price, on line the reviews were wonderful, the reality THIS SUCKS! I have had NOTHING but issues and they refuse to do a thing about it. 1st thing, right out of the gate, installed a connection to a closet door? Really, we provided a diagram, walked the property and still managed to get it wrong. Ok, no biggie, however trying to get someone to come out to put the connection in the right spot was a headache and a fight. It has been nothing but broken promises, lies, cancelled appointments at the last minute. I even had to call to get my first bill! They still are unable (after 9 attempts) to get my phone number correct. However, teh bill arrives now on time, the pormises customer service makes seem real, even the supervisor will say i am so sorry i understand how this can be frustrating to you, and still lie to yoru face. You sign up for a contract for a lifetime, so it seems, then you are no longer a concern. You don't show up or are 1 minute late to an appointment, you are charged and must reschedule, if they don't show up OH WELL, SORRY! Pay more and get a system that will provide customer service, the componets work and the on line app they push does not freak out on you. Because all of that will happen and Vivint will not do a thing to help you out. DON'T do it, and if you did already because they like to exclude the negative reviews, do what i am doing. Call a lawyer and sue for breach of contract in not providing reasonable service for your money and see if you can get out of it. I got an alarm for peace of mind, that ain't working out at all.
I have had trouble with Vivint from day one, They would wait 2 or 3 months before taking out a payment when I asked why all they could tell me was my payment information was wrong. When I asked then why did the other payments come out I hadn't changed any of my payment methods they couldn't give me an answer. So this just happened AGAIN same call one person said my payment information was wrong then got transferred and that person said it was because my payments are set for the 10th of each month and the 10th was on a Sunday so they DID NOT TAKE THE PAYMENT and doubled the payment the next month. So I asked why didn't they take the payment out on Monday and her response was oh we can't do that. I don't know if anyone has had this problem, but I sure would like to know. I'm just so frustrated with these people.
Vivint misleads and lies to their customers. I had a bad experience with this company. They promise something and does not stand up to what they said.
Please don't waste your time with Vivint. The products they use is cheap and don't last. You will be taken for a ride on there bogus service. If you are looking for home security service I would highly recommend ADT. I can not stress enough....Don't waste your time and money with Vivint. There not even worth one star
I have been trying to get this service discontinued since September 2015. They send me ticket numbers with no results. I feel this is a scam directed at the elderly, non tech savvy individual.
We were told that we could cancel at anytime. That was a lie!!! When we called to cancel due to a job loss they insisted on full payment for the remainder of the contract.... 5 yrs total. 4 yrs left per customer service who said we needed to pay a balance of $2880.00. That's for service they have not provided. They insisted we knew that when we signed up. I would never agree to pay for five years of service. We were told by the initial representative that we could cancel if we could not afford it at any time. I will make every effort to go door to door and make sure they do not do this to another family. We have four kids and they refuse to cancel without full payment of a future contract. This is the worst company I have ever done business with. Vivant is the crook you want to keep out of your home!!!
I had a sales rep come to my home to renew my contract. Then about 2 1/2 weeks later another sales rep came to my house offering me an upgrade at no cost sense I was not told about any of the new things being offered; however, customer service was not open and he said he would come back and deal with it for me. He never showed up and I left him numerous messages on his phone. I finally decided to try to do the upgrade on my own only to be told it would cost me nearly $600.00 dollars and those were things that were only offered to new customers free!! This is not what i was told by the sales rep and the so called head of the department i called said he could not do anything about this. I have been in sales all my life and when a person goes out and makes an offer the company always had to stand by it. I told them that at the end of my contract i would be changing my contract to another company and this did not seem to bother him at all. I have also recommended Vivint to numerous people in my area and i will be telling them how I have been treated!! I also do not understand why persons renewing their contracts are not offered the same things as new customers for their renewal to keep their business! It does not make any sense that Vivint would not be as loyal to their present customers and they are to new customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The company has a fantastic sales associate to push you so much that they are able to install the alarm in just a few hours but what you don't know is the nightmare that you are to getting yourself into. First I was overchargeed on my bank account. Then I received an email saying it was a malfunction. 3 days later the door has issues unlocking and locking. I set up an appointment with a technician to come and repair the problem but never showed up. After speaking with a supervisor they said its my problem and that I just need to keep calling the technician until he can show up. Customer service is absolutely horrible and I am very disappointed in how poorly they have treated me.
We've been using Vivint for over a year now and have had no problems at all with it. Touchpad works great, love the bad weather alarms. The phone app is handy to lock/unlock the house, adjust thermostat etc. anytime we might have needed service they came out within a day. If they couldn't fix it, they replaced it free of charge. My only drawback is having to pay for the battery, I didn't know about that when signing the contract, and they can be a bit costly (don't remember the cost exactly). I'm going to look into the video doorbell.i have one, not through Vivint but it's kinda cheesy! I'm sorry many others had a bad experience but it's worked great for us.
Terrible customer service. Technician not showing up. Changed out back sliding door and when I removed sendor it quit working. No system for a week now. Had the system over eight years. Battery back up on Honeywell control goes dead after power failure.
I would give less then one star if I could! We had this company for almost a year. Their products don't work properly. They replaced our doorbel camera 7 times during that period and we ended up with oversized holes in our 4 doors from then improperly drilling the size for the door sensors. When filing a damage claim they would not honor the repair estimate given from a contractor they chose. They gave us very little for damages and we inquired thousands in replacement of our 4 doors. They have the worst customer service I have ever dealt with in a company. They continually made me feel as though they knew better. They could never fix their equipment to work properly. They would say they would discontinue services with no penalty if I continued to have issues after one more repair service but when I came down to it they wouldn't hold up their end of things. They made many promises like this and wouldn't hold true to their deal. I very early could have taken them to small claims court because I have all the documentation to prove agreements were made as well as damage pics. But I didn't want to hassle with it and just wanted to be done with them. DONT GO WITH VIVINT! Services such as this are nice... Only when they work and are backed with a company who cares about customer service.
Had 1 1/2 years service wasn't happy with service so I tried to cancel. I was told if I didn't finish paying the year out I was gonna be charged for rest of year or it would go on my credit. So I finished paying the whole year & cancelled. Then they send me a bill for a whole extra year! Then 3 years later trying to charge me $600 more!! Very sketchy!! When they came out to change my yard sign they just threw the other one in my yard! Very crappy customer service!! If you are smart you will go with a different company!! Dont make the same mistake we did!!
I would agree with others who said to read very carefully before signing up. The panel that we have beeps constantly when there are severe weather alerts. It continues until you physically touch the alert on the control panel. We were told there was no way to turn off except to DOWNGRADE to an older panel and lose some services. When I asked about cancelation, I was told we would have to pay out the remaining balance - $2k
A door to door sales rep came by my house and only reason I listened to him and trusted him is becuase I have never before heard of an alarm company partnering with Amazon and Google. I just got set up and I promised my salesmen that if I was happy I would leave a good review. 1 word WOW. I got a Google nest thermostat that comes at no equipment cost for the monthly monitoring I pay, I got an Amazon echo where I can actually say "Alexa, tell Vivint to lock the front door and the door locks" I can also control lights, thermostat temp. I can actually see and talk through my doorbell camera which has given me huge peace of mind for my wife. I'll pay 70$ bucks a month all day for this service. My friends with ADT only pay 30$ but his system doesn't compare and once he is free from contract he is switching.
The customer service is awful. When I finally get through on a phone call, I get transferred three times and put on hold more than I talk to a person. The prices are outrageous compared to their competitors and they say it's because their technology is more advanced. I would have to call them out on that for being a lie. I should have shopped around before ever signing up with this terrible company. I will be sure to inform my neighbors on this scam so when the reps come around, they will be well aware. If you ever have an issue with their service, don't expect them to help fix it or even care.
Vivint is a company you want to run from. A company who it out for the dollar. All disregards of what you as a customer has to say. You as the customer sign the contract and it holds you hostage. Life changes, circumstances change, and yet, Vivint will not help you as a customer in your time of change. I have been a customer for a year, my company has started an Alarm Company, knowing the ins and outs, it would seem Vivint would have respect and understanding of why you need to cancel your contract, but instead they have made it a hard pill to swallow, and are now making it so I have the hate going on for them instead of I really like this company..................
Absolutely do not agree to pay a deposit for Vivint to come out and look at your house for an estimate and install. I never had the system installed and after 3 months I'm still getting billed and spending hours on the phone with Vivint trying to get it resolved. Each time I call they route me to 3 or 4 different representatives who either can't do anything because I don't have an account or say they corrected the issue and didn't. I highly recommend staying away from this company.
I ordered an alarm system through Vivint the day of the install no one showed up. I called in and they stated my area wasn't serviced. Why would they charge me in the first place if my area wasn't serviceable. VERY UPSETTING!
I've had my Vivint system for over a year now. I was a bit skeptical at first because door to door sales has had a bad reputation. Also I've seen some pretty harsh reviews online, but being in the customer service field myself, I know the reviews can be biased. My friend had Vivint for a few years so I thought I might as well give it a go. I'm so glad I did. Now I can control my home from anywhere via my smart phone. I can see whose at my door with my doorbell camera and speak to anyone at the door from my phone. Now there was an issue with one of the censors but I called my sales rep and he had a technician here the next day to fix it. All in all I am very satisfied with my service and would recommend Vivint to anyone looking for the best in home security
Avoid this company at all costs. Vivint operates with very predatory billing policies that can't be negotiated by the customer. They are slow to acknowledge or receive written cancellation notices, then over-bill existing cancelled accounts by unauthorized deductions from your checking account. Run away and don't look back.
We bought a house that previously had a vivint system. So we signed up over the phone. They said we can iron out the details when the installer arrived. He told us multiple times to do add-ons since the existing equipment was covered 100% even when its not theres, so we did. The cat sets off motion sensors, tripping the alarm. The installer new we have 3 dogs, a cat and a bird.... he also said he's out of yard signs and would be back within a week to put it up. Months later still no sign. I called in a week or so ago and was told they'd send a sign, but the sensors are like $120 each (not 100% covered). Over a week later... still no sign (shocking). So I chatted today only to have the lady not read what I typed, and give me info that didn't help anything. So I ended that and called in. Now they'll offer BOGO... They're representative stated 100% covered. I'd have thought fix it this time and make it known for next that its not covered. So we currently have to have our home set to stay, even when we're gone. Great value there I'm paying over $60 a month for :-( Oh but he did offer to send me a "free" lit yard sign... Are you kidding me?! I declined and stated I wouldn't be advertising for their company. Now accordingly, I screwed up and didn't read the contract entirely. I thought one could trust a representative of the company, but I was wrong. Shame on me...
Representatives will offer you discounts and other items to get your business or get you to stay with them and then not fallow through with the deal. I was promised a lower rate to stay with them for 2 more years and then the $20 discount became $5 after a few months. I was told that representatives would stop by my house at least every 6 months to check out my system and leave a note on my door if I was not home. In 2 years not one rep was here. BTW if you are unfortunate enough to have Vivint, there is a required 30 cancellation notice. I was offered $20 off the monthly of $39.99 to stay with them which I flatly refused since history shows it will not last. Too bad there is not negative stars.
Called to cancel service..... 2 mins on hold.... Account manager answers, I give her 3 attempts on our verbal password- which she finally says your close enough?!?! Then her main concern was transferring my service or putting it on "hold".... Told her I was not interested so she transferred me another department which I set on hold for 1 HOUR to be told my husband would need to call back..... One would think the account manager could have told me this and saved me an hour!!!!!!!! So then my husband calls to be told the verbal password I used that was "good enough" will not work..... So he hangs up and calls back and gets a different rep..... Who asks for the verbal password- husband gives him the same one that was "good enough" when I used it.... Nope won't work..... But he says I can email you the password.... He tells my husband the email they have on file....which was not correct.... So my husband gives him a new email...., AND THE REP EMAILS OUR VERBAL PASSWORD..... That could have been anyone calling with any email and got an email with our password in it!!!! Absolutely the worst service ever! So not secure!!!!!! And we still have to pay another month and send in a 30 day cancellation request!!!!! This company is definitely good about getting your money!!!!!
They have a Cancellation Policy that is totally unfair and unforgiving. If you have a circumstance where you cannot give a full 30 day notice before you need to cancel (such as sudden death or an unexpected move), you WILL pay them for another month of unneeded service when you shouldn't have to. You will NOT be successful when contacting their Customer Service trying to get a waiver to this policy, as the management of the company has no heart or soul with regard to this particular policy. While the service was fine, after contacting the company with this matter I felt taken advantage of with no willingness on their part to do the right thing. No other company I have dealt with has had such an amateurish and con-artist feel to it than Vivint. This policy is abusive and should be changed for special circumstances that are beyond the customer's control.
If I could rate less than one star...vivint would get it. It is absolutely junk with an absolutely junk program (alarm.com) to run it. I have never been so disappointed in a product in my lifetime. The equipment is like children's toys, the program is so antiquated it has to have either ActiveX or Java to run. Java is so cumbersome it is almost impossible to even download it. The tech at Vivint are pretty good but they can't get the system running either. Run away from this horrible company. I am 76 years old and have never sold a product as bad as this one.
If you want a true representation of Vivint, just read their FB page! Rarely do you see anything positive. Our recent move brought to light many negative issues with their service, misleading salespeople, support systems and their POLICIES. (BE SURE TO READ POLICIES BEFORE SIGNING ANYTHING ...THEY DID NOT LEAVE OUR CONTRACT, I HAVE BEEN TOLD THE POLICIES ARE ON THE REVERSE) Lies were told about all aspects of what to expect, and we certainly do not trust them to keep our family safe! From failing to disclose said policies required by Federal, State, and Local Law, making ACH withdrawals without providing the service, cancelling appointments, to no show field techs...not to mention the terrible customer service. We have had a terrible experience with Vivint. If you are still considering them after reading this, be sure to check them out with the BBB, they are no longer accredited there due to the number of complaints.
When we first got the security everything worked fine. I could view all my recordings from my doorbell camera on my cell phone. Here in the last 2 months i can't even do that. The customer service tech says that there is something wrong with my internet service. But everything else that we have wireless seems to work fine. I just quit calling customer service because they will say the same thing again.
Equipment doesn't work and they have no solutions. Customer service is possibly as bad as I've ever experienced. Want to cancel after your contract? Good luck! For "legal" reasons they have to have it in writing, then when they get it you still get billed. I just can't stress enough...GO SOMEWHERE ELSE!
I moved out of my house in December, did all of the paperwork vivint told me to do to cancel and I'm still being charged! New owners have moved in! I have talked to management many times saying it's taken care of then get charged! They have horrible communication and terrible customer service! Would not recommend this company to anyone! Save your money and sanity!
This is the sorriest excuse for a home security system! First they suck you into a contract that you can only get out of by buying out then they have inferior hardware that they will not fix! Worst mistake we have ever made!!
I would go with any other security company. They are unethical and treat there customers poorly. It's impossible to get ahold of anyone that knows what they are doing and at the end of the day, you are stuck with the product for 60 months. That seems to be the length of all there contracts, regardless of what the sales person tells you.
I have been a Vivint Customer for 8 years. The company was call APX when i originally singed up. I had great service for the longest time. I missed one payment due to my account changing and some major financial changes in my life. I thought I had everything cleared up. Well, apparently on their end, they did not. I received calls from their account reps that I was behind. I was not, they ended up drafting me twice. This was about 2 years ago. Every since, I have found their customer service to be absolutely horrible when it comes to the billing. My contract ends in two weeks and I am so grateful that I will no longer deal with such horrible customer service. Absolutely, horrible. If I ever choose to have an alarm system again in my home, it will not be with this company, and I would highly suggest the same for someone else that plans on signing a long term contract with them.
Vivint has been great. We've had a number of false alarms where our kids open doors or windows while the system is on, and the Vivint representatives are always very quick and courteous in their response. Makes me feel good that in the event of a real break in or emergency, they will be right on top of it.
I love my system! My favorite part is the automatic door lock. No need to carry my keys anymore. So convenient! I also love being able to control everything from my phone, especially the temperature.
I personally had both ADT and VIVINT. I wouldn't wish ADT on my worst enemy. ADT changed my price 3 x's in three years. Absolutely, love VIVINT. Technology, Customer service, and pricing are worth every penny.
Our Vivint security system has been amazing! The new touchscreen panel and mobile app make it incredibly easy to control our system whether we are home or away. We traveled to Europe for two weeks and never had a single problem with our system, and the best part was that we were able to let family members in our home by using the mobile app. I personally have recommended Vivint to 4 friends and they all love it!
I changed to vivint like 3 months ago, now I can go to work feeling confident and secure knowing my family is protected by the best security company. The price is what least matters when it comes to the security of my family, while I'm out working during the night. I feel secure, As well as my family.
Better than ADT cheaper more options for covered doors and windows quicker response than adt love vivint and would definitely recommend to friends and family.
I would rate it a 5 except that when someone rings my doorbell it is 10 minutes before it notifies me on my phone. This defeats the purpose. Two techs from the company have been out to try to fix it to no avail. I have called the home office with no resolution. I don't know why they won't change out the doorbell camera to see if 5hat is the problem. I am paying for service that I am not receiving.
What’s with all the negative feedback of late? I have had my system since August 2013 and have no complaints. Everything works the way it should. It’s easy to use (one does not have to be a tech professor) and being able to monitor or make changes with my smart phone adds to peace of mind when away from home. One customer’s review mentioned that, it is expensive to break the initial contract. Obviously that person did not take into consideration that, he received the various pieces of equipment for free, inclusive of installation, and when the contract is up the equipment stays with the customer, even if he opts not to renew. Customer service has been friendly and responsive the few times I needed help in the beginning, and the notifications received whenever something is out of the ordinary, i.e., power failure or the likes, adds to the feeling of being secure. For my money, Vivint is worth every penny.
I hope everyone reads the other reviews here before they get pulled into the Viviant trap! I wish I had! Their products are cheap, look like toys actually, and break down right away. Luckily my friend negotiated me a 30 day cancellation policy! They insisted on installing the same evening and was at my house well after 12pm! No matter how much I asked them to come back because I am sick and needed to go to bed they just kept at it and actually called in helpers. I had 3 men in my house and there was no way for me to watch them all. Within 2 days one camera stopped working. I called Vivint and they said it would be 3 weeks before anyone could come out. A day later the thermostat they installed would not work. I decided to cancel. I was given a hard time because they did not realize I had a 30 day cancellation clause. Funny thing is that they got a technician out in 3 days to remove the system. Over 2 weeks earlier than he could come and fix the camera. After they left I had holes in my walls and the system I had before had been disabled by cutting the cables. I called for them to fix those and they said it was against the law for them to touch the other system. Not against the law to disable it but against the law to fix it? I hope everyone that is thinking about hiring this company reads this and the other reviews first!
What can I say? I can tell you that the sales guy that came to the door was fantastic..very nice and profesional. Very truthful and straight forward about the equipment and services provided. He also stuck around while the tech did his awesome install of all the equipment and technology. After the install of all the technology and cameras and security features the tech showed me and explained everything to me. Didn't treat me like I was stupid or slow. Just showed me all the features and how everything worked in a very easy and detailed manner. The customer service when you call in, which I had to because I had issues logging into my account. He was funny and settled all my issues right away with no problems. He was professional and fast! I am very impressed with my purchase so far...no regrets....get this system! Tell them Jay Menke Sent you!!
I had the service for 11 months and it more costly than any other alarm system on the market. I wanted to lower my package and was told I had to wait a whole year but when the guy setup the service I was told I could change my package at anytime. Then I decided to cancel and was told if canceled I would have to pay almost $4000 to cancel. Their "early termination fee" is paying off the remainder of your contract. So my best option is to wait 1 more month to lower my plan to the lowest service they have. Needless to say, I would never recommend Vivint to any of my friends & family. This service is not worth it!!!
Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm. Unfortunately, the system they put in DID NOT WORK! After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint rep wanted my parents to find an electrician themselves! An electrician contacted by Vivint told my Mom that they wouldn’t work for Vivint based on the very poor online reviews. Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem! Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months! Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years. If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!
I recently upgraded my Vivint home monitoring system from a GoControl Panel to a SkyControl interface panel, after being a customer of Vivint since October 2012. The SkyControl panel locks users out of nominal functionality included with the GoControl, e.g. addition of home automation devices. When I requested to revert my system to the GoControl, Vivint denied this request after 13 days of the SkyControl upgrade. Additionally, Vivint did not disclose the full terms and agreements, which would have legally bound me to their terms, Vivint did not furnish me with any written documents that disclosed any legal bindings, and Vivint refused to revert my contract to the original terms. The contract length is five years, which would begin in month of May 2015. As an active duty military member, it is not fair to be obligated to an agreement that does not fulfill the purpose or functionality of purchase and to be obligated to such contract despite military relocation. If nominal functionality is to be removed during a system upgrade, company policy should fully disclose such alterations to their systems. Customers should not be bound to any long-term obligation that does not equally provide existing services prior to a systems upgrade. If a company cannot honor reverting back system functionality, the customer must not obligated to honor any agreements with that company.
I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system that is supposed to be providing security for the life and safety of my family. I do not recommend this company to anyone. In fact I recommend you run from it.
The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just have to pay an early termination fee. Unfortunately we didn't ask what the fee was. We had to sell our house a year after signing up and couldn't use the system in the new place so after several calls we were able to get a straight answer. We were told we would have to pay almost $4000 to cancel. Their "early termination fee" is paying off the remainder of your contract. So our best option was to lower our plan to the lowest service they have. They also weren't able to turn off the monitoring service at our old house. We called several times to have the system put into standby, but each time there was some excuse as to why they couldn't. After 4 calls I was able to get someone tp put the system in standby and they assured me the monitoring was off. A month later we get a call saying the smoke detector was activated and the fire department is at our old house. After speaking to several agents and a supervisor, their solution to make sure it's not monitored was to contact the new owner and tell them to just unplug the system from the wall. That's a decent solution for the new owner, but knowing that the system stops working if you unplug it makes me a bit concerned about how secure their security system is. What's to keep criminals from doing that to prevent the alarm going off. Needless to say, I would never recommend Vivint to anyone, friend or foe.
Vivint is not worth the money. The salesman told me Vivint owned the old system that I had. What I wanted that my old system did not offer was the ability to monitor my garage doors and to install video that I can monitor from my smart phone. What I lost was the ability to receive a text every time someone enters or leaves my home. I can look at the history and know when the alarm is armed and disarmed but there is no notice by text. Also, there is no ability to see who entered and exited my home. I cannot tell whether family, dog sitter or friends are the ones disarming my alarm. The features I gained are not worth the features I lost. Vivint is not worth the cost.
I love this vivint it works well
When I moved into my new house within the first couple of weeks I get a knock on the door from a Vivint rep. I was a little hesitant about getting a security system because I feel safe with my doberman and pitbulls. The rep asked me what would happen if I was away and a fire started at my home, would the dogs be able to call the fire department. He went on to explain all the features that comes with security system. That same night it was installed. They did a fantastic job installing it. I have no complaints. I love it.
Vivint security systems rocks. It makes me feel secure in my home. Doors and windows are secure and I know if something or someone is trying to get inside. I love it.
At first I thought this was a line of BS when they came in and told us about their services. Now that we have it I am not sure if I would ever go back. It is nice to have a sense of security not only when your gone but while your asleep. There has been very minor issues with the system, but glad they were because the sensors picked up the dogs collar under them and thought it was a glass break, but I will take a few mistakes over the fact that I know the system works great. I would recommend giving them a shot for anyone interested, the cost was very reasonable and service is great and up to date with the technology today. You can view your home from your phone, lock and unlock from it as well.
Great security detail and helping out the most. Customer Service has helped me with the system, when I needed help the most. I really like this company and I feel great that I paid this company for all of their hard work and services and keeping my home secure, makes my family and I happy.
Vivint is the greatest value and is by far the best security system out there. I have gone through two security system providers and Vivint by far has many features that I actually utilize.
Vivint's culture exudes excellence. From their marketing to their service, this company is impeccable. They provided us with a quick install and service that made our life easier. They are number one in my book.
my mother in law has it and they are always there when needed it lets you know if your front or back door is opened or if it hears something it will ask her if she needs help
We have had Vivint Security for about a year and are very happy with them We have had no service outages. They are always quick to follow up on questions. Their customer service and technical support have been very helpful.
The salesman who introduced us to vivint was great - low pressure, very informative, and very professional. The security system alarm was fairly easy to use, though we never had an incident where it was tested for a break-in or anything. Ultimately we stopped the service because we could no longer afford it.
Vivint is one of the few companies that actually offers solely cellular security technology. This means that 'would-be' criminals cannot go cut your phone lines and stop help from coming. Vivint also uses an alarm.com app to allow you to arm and monitor your home from a distance or set the alarm from under the covers. Our house was broken into while we were gone at work one day and the alarm scared the burglars away once they lifted up the garage door and heard the scream from the speaker. Vivint's monitoring team is bar none and provide a very helpful service! Would give 10 stars if I could. They're human beings and technology falters sometimes, but the few times I have had to call them have been pleasant.
I took over the previous owners system. We kept their system. Vivint upgraded Thailand and checked all the previously installed hardware and all appeared to check out. They are quick to respond via voice and even calls us about a problem they were seeing and now they are coming out again to check on it. It also helps that I love the color orange! I would say that I gave 4 stars because there was a little miscommunication with scheduling our install but they took care if us so they get 5 stars.
I have had my Vivint system for 6 months now and have been very pleased. The customer service and support have been great and responsive.
We have had Vivint for over a year and have not had any problems with our service. I feel like the price is high but the customer service is awesome.
Vivent is a great system. It is very user friendly, and I recommend it.
We switched from ADT to Vivint and have been very pleased with the service. Much easier to use and the remote features give extra peace of mind.
I say the word family because ever since the vivint system was installed I know that my family is now more protected, comfortable, and just at peace knowing we have that extra relative watching our house. My husband is active duty and is currently deployed leaving me and the dogs the house. It is amazing knowing that I can't lock myself out of my house, if I forgot to turn the air off/heat off, or even if I forgot to turn the light off no worries I can do all of this with my phone while I am at work. Oh did I mention that I can unlock and lock my doors with my phone as well which is so nice when you have family coming from out of town and your running late at work. Also can spy through the camera what is going on anytime I want. Lets just say I always have someone backing me up as if my husband never left. We love our system and wont ever live in a house without it. We love our Vivint family.
Vivint!!!! Hands down is the BEST!!! The GO PANEL and smart phone capabilities are so incredible!!!
I have liked the service. It works pretty good the app lags a lot sometimes. The contract is very hard and expensive to break.