While frozen chicken can be thawed on the counter, it has to be in the appropriate environment. Depending on how you store your frozen chicken, it can be thawed in vacuum-sealed bags, zipper-top storage bags, or freezer bags. Simply submerge your bagged chicken in a bowl of cold water (21°C or lower) on the counter, and change the water every 30 minutes to ensure it stays cold.
Do not use hot or warm water – not only will it begin to cook the meat, but it creates an environment that causes bacteria to multiply. While it's easy to think warm water will defrost the chicken faster, that's not actually true. Both cold and hot water are warmer than frozen chicken, so it will defrost your chicken at the same speed.
If your tap water is not cold enough (a common occurrence during Australian summers!) you can bring the temperature down by chucking in a few ice cubes. Using this method, mince chicken should defrost in about an hour, a few small chicken breasts or thighs in two hours, and larger cuts of meat in three hours. We don’t recommend it for whole chickens or big cuts of meat.
Ensure the bowl you used to defrost the chicken is thoroughly cleaned after your chicken has finished defrosting. Raw chicken water is not something you want to be consuming!
Once the chicken is thawed, cook it straight away.