How to Cancel your Vivint contract (the right way)

Don't think Vivint is one of the best professional home alarm systems? You’re not stuck in your Vivint contract. We researched and chatted with Vivint representatives to learn how to get out of a Vivint home security contract and what fees you may need to pay.

Yes, you can get out of a Vivint contract, although it might be a challenge. Vivint will consider "extenuating circumstances" on a case-by-case basis and work with you to find acceptable cancellation terms. If you don't qualify for extenuating circumstances, you could be on the hook for 100% of the remaining balance of your contract.

If you need to cancel because you just don’t like your Vivint security system, you can do that, too. But you need to hurry. You have an absurdly short three days—starting after your Vivint installation appointment—to change your mind. After that, if you want out, you're looking at paying up to the full balance of your remaining contract.

Vivint security will review your situation, and in the case of an extenuating circumstance, it will let you out of your security system contract for free. Vivint offers examples of extenuating circumstances:

• Death
• Bankruptcy
• Transition to an assisted living home
• Military deployment of six months or more
• Military medical discharge 
• Military retirement 

You’ll need some kind of documentation to prove your circumstances, and the Exceptions Review Team will review your Vivint account before you can get approval.

To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live chat with Vivint to cancel your security system contract, but that isn’t what Vivint recommends. To get the best results, you should go through their cancellation customer service department.

There isn’t a Vivint early termination fee, per se, but you'll have a toll to pay (unless there are approved extenuating circumstances) before it sets you free. A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Some people may be able to get off the hook by just paying half of what they owe, but this all depends on the contract you sign with the alarm company. 

Another variable is that some people may need to pay only for the equipment in their system, while others may need to pay their monthly professional monitoring plan fees for the rest of the contract. The representative stressed that it all depends on the contract you sign, but we never got a clear answer about why people have different contracts.

Yes, you can transfer your Vivint contract. If you know someone who can take over your home security system contract, the security company will let you transfer it into their name. This is a great option if you’re moving and don’t want to take your system with you. You can include the system as a perk when you sell your home. 

There may be a $99 transfer fee, and you’ll need to pay off any financing before you can make the transfer. (You don’t need to pay the remaining professional monitoring plan fees.) Contact the Vivint Customer Loyalty team at +1-800-216-5232, ext. 5025, to get started. 

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