When it comes to customer service, SimpliSafe has a lot of options to offer. From libraries of help articles about specific devices to email and phone support, the company can help you get answers about your system.
SimpliSafe's helpline is open seven days a week from 9:00 a.m. until midnight (EST). You can reach them by calling +1-888-910-1215. (If you have professional monitoring, the monitoring center is operational 24/7.)
You can also request help from SimpliSafe tech support via email or join online forums to get help and ideas from other SimpliSafe users.
We're really impressed by the SimpliSafe app, which is free to download from the Apple App Store and the Google Play store.
And we're not the only ones who love how easy it is to control the SimpliSafe system remotely. The SimpliSafe app for iOS has earned 4.8 out of 5 stars from over 208,100 reviews. Over 15,600 users rated the SimpliSafe Android app 4.4 out of 5 stars.
Your app experience defines your home security experience. After all, you really don't physically interact with smart security equipment after the initial installation. That's why we strongly recommend choosing a home security company with an intuitive and well-maintained home security app.
SimpliSafe fits the bill. And if you do run into trouble with the app, your account, or the equipment, it's good to know that SimpliSafe's customer service team has a reputation for courtesy and prompt action.