We've talked to SimpliSafe a lot, both as industry professionals and confused consumers. Everyone at SimpliSafe has treated us with kindness and courtesy, from the phone reps to the forum moderators to the marketing pros.
Here's what our video lead Katie M. had to say about her experience calling the helpline to reset the PIN during her latest round of SimpliSafe tests:
Learn more about SimpliSafe's helpline hours, troublshooting articles, online forums, and overall reputation in our SimpliSafe customer service guide.
We're really impressed by the SimpliSafe app, which is free to download from the Apple App Store and the Google Play store.
And we're not the only ones who love how easy it is to control the SimpliSafe system remotely. The SimpliSafe app for iOS has earned 4.8 out of 5 stars from over 265,000 reviews.1 Over 20,000 users rated the SimpliSafe Android app 4.6 out of 5 stars.2
Your app experience defines your home security experience. After all, you really don't physically interact with smart security equipment after the initial installation. That's why we strongly recommend choosing a home security company with an intuitive and well-maintained home security app.
SimpliSafe fits the bill. And if you do run into trouble with the app, your account, or the equipment, it's good to know that SimpliSafe's customer service team has a reputation for courtesy and prompt action.