Privacy Policy

The purpose of this Privacy Notice is to summarize the ways in which the owner of this Site, Clear Link Technologies, LLC (“Clearlink”, the “Site”, “We”, “Us”), collects, maintains, and uses information about you (“You”, “Your”). Please feel free to contact Us by email at privacy@clearlink.com or by mail at Clear Link Technologies, LLC Privacy Department, 5202 W. Douglas Corrigan Way, Salt Lake City, Utah 84116 with any questions or concerns about this Privacy Notice or the information We gather about You.

We gather information about You as You use our websites, contact our customer service representatives, fill out online order forms or information request sheets, and provide Your information to our sales agents. We use cookies and pixel tags to track Your usage of our websites. We also use online order forms and information request sheets to obtain information from You necessary to process Your orders and provide You with requested information. When You call the numbers on our websites and speak with our customer service representatives, We collect information provided during the call to ensure the best quality of service and the correct processing of Your orders.

We collect various types of Customer Information. A summary of the types of information that We collect is set forth below:

• Customer Contact Information. Your Customer Contact Information is any information needed to contact You and fulfill Your orders and requests such as Your name, address, phone number, fax number, and email address.
• Private Customer Information. Private Customer Information is that information that may be necessary to check credit and process payments. Such information includes Your Social Security Number, credit card information, and banking and wiring information.
• Customer Order Information. Customer Order Information is that information necessary to complete Your orders and requests for information. Such information may include Your Customer Contact Information, programming and packaging selections, Your billing and shipping information, as well as other details pertaining to Your order of products and services through us.
• Demographic Information. Demographic Information is publicly available information that We may learn about You regarding such things as Your age, income, home ownership, household size, etc. that helps Us to provide You with better offers for products and services.
• Website Usage Information. Website Usage Information is information that We collect, via anonymous third-party cookies, that tells Us about the way You use and navigate through our websites.
• Proprietary Analytics. This Site uses proprietary analytics systems to help improve usability and the customer experience. We may record mouse clicks, mouse movements, scrolling activity, user agent, browser version, operating system, browser extensions installed, browser features enabled, and other non-personally identifiable behavioral and non-behavioral information. You can choose to disable these features by electing to use the private browser setting and/or disabling javascript. Note, that doing so will disable other features that this Site may employ. 

This explains how We use cookies on this website. We recommend that You read our cookies statement so that You are aware of how We use them globally and can take steps to reject or delete the cookies if You do not agree to them being used. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. You can set Your browser not to accept cookies, however, in a few cases some of our website features may not function as a result.

We use cookies to enable You to navigate between pages and to generally improve Your user experience. We also use cookies to analyze how users interact with this Website, to enable You to share content using social media and to provide You with embedded content from third parties. We also sometimes use cookie type technologies in emails to identify how users come to this Website so that We can evaluate and measure the effectiveness of our email marketing. 

We may combine information collected via cookies with information such as Your IP address, the type of browser, device and operating system, for example, to provide statistical information about visitors to the Website. Where this Website uses third-party cookies, You should check with the relevant third party to see how they use cookies.

You can find out more about cookies at http://www.allaboutcookies.org. The user instructions for Your browser or device will explain how You can control the use of cookies on Your device.

We use the following cookies on this Website:

• user-input cookies – cookies used to keep track of a user’s input. For example, the completion of a multi-page form, or a shopping basket on an e-commerce website.
• authentication cookies – cookies used to identify a user once he has logged in to a website. But cookies used to “remember me” to avoid the need to log in for future visits are not considered “essential.”
• user-centric security cookies – for example, cookies used to detect the number of failed logins to a service specifically requested by a user.
• multimedia player session cookies – cookies used to store technical information (for example network speed, quality and buffering) needed to play video or audio content requested by the user. This might include Flash cookies.
• load-balancing session cookies used to manage server load balancing. This would fall within the first bullet above (the transmission of a communication).
• UI customization cookies – cookies used to remember preferences specifically set by a user (for example, language or display preferences set using a button or tick box) and not linked to other data such as the user’s username. 
• social media content sharing cookies – cookies used by social media plug-ins to identify users that are logged in to social media networks and which are used to enable them to share content using that social media network. These cookies should only persist for so long as the user is logged in or until they close their browser. 
• social plug-in tracking cookies – cookies used to track the activity of logged-in users of social networks (for example, for the purposes of targeted advertising, or analytics, etc.).
• third party advertising – cookies used for third party advertising (that is, advertising served by a domain outside the website in question). 
• first-party analytics –first-party Analytics cookies (for example, those used for Google Analytics) are not essential and therefore require consent.

The cookies We use fall into the following categories:

• Strictly necessary cookies. These are cookies that are required for the operation of this Website. 
• Analytical/performance cookies. They allow Us to recognize and count the number of visitors and to see how visitors move around this Website when they are using it. This helps Us to improve the way this Website works, for example, by ensuring that users are finding what they are looking for easily. 
• Functionality cookies. These are used to recognize You when You return to this Website. This enables Us to personalize our content for You, greet You by name and remember Your preferences (for example, Your choice of language or region). 
• Targeting cookies. These cookies record Your visit to this Website, the pages You have visited and the links You have followed. We will use this information to make this Website and the advertising displayed on it more relevant to Your interests. We may also share this information with third parties for this purpose. 

Third-Party Cookies. In addition to the cookies listed above, We also use third-party cookies for performance and functional purposes, to provide additional functionality and to make it easier for You to share content on this Website. These are cookies that are set by a third party when You access this Website and controlled by that third party.

Where legally permissible, Your continued use of a website after being presented with a cookie banner containing an opt-out link will be considered consent to the use of cookies. If legally required, You will be provided with a clear message about what cookies are used and their purpose and the cookie will not be deployed unless and until that consent is provided by You (e.g. clicking “accept” or “I agree”). Consent is not required under the Privacy and Electronic Communications Regulations for cookies that are strictly necessary. You can manage the use of cookies on this Website by clicking on the link provided in the “Opt-Out Procedures” below.

We implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to Your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know Your Customer Information to provide the products and services that You request.

We acknowledge to our customers that We are responsible for the security of cardholder data We possess or otherwise store, process, or transmit on behalf of the customer, or to the extent that We could impact the security of the customer’s cardholder data environment.

All Your Customer Information is used in an effort to process Your orders and requests and to provide You with the products and services You desire. We may share Your Customer Information with third parties to complete Your purchases of products and services as described below. In addition, Your Customer Information may be used and shared in an effort to present to You other special offers and promotions that may become available. The extent to which We use and share Your Customer Information depends upon the nature of and purpose for which We use and share it. A summary of how We share Your Customer Information with third parties is set forth as follows:

• With Third-Party Product and Service Providers. We share Your Customer Information, as needed, to the third parties who provide the products and services You request. We frequently act as a third-party marketer and seller of various brand name products and services, and We provide these companies with the information necessary to carry out Your orders. How these companies use Your Customer Information, once We have passed it on to them, is governed by their respective privacy policies and procedures.
• With Third-Party Advertisers. Although We never share Your Private Customer Information with any third parties, except with the Third-Party Product and Service Providers described above, We may share other types of Your Customer Information with third-party advertisers who are able to use that information for other services, including to provide You with special offers or promotions and for market research. The ways in which such advertisers may subsequently use Your Customer Information is governed by their own privacy policies and procedures. You may opt out from having Us share Your Customer Information with third-party advertisers by following the steps in the next section. Additionally, We may share information with third parties for the purpose of preventing fraud and scams.
• With Third-Party Cookies. We allow third parties to collect anonymous information when You visit our website and to use that information to serve ads for our products or services when You visit the other websites. These third parties may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during Your visits to our website to provide advertisements about our goods and services likely to be of interest to You. These parties may use a cookie or a third-party web beacon, or other technologies, to collect this information.

You may opt out of further communications from Us and request access to or deletion of Your data through the following methods:

• Email Promotions. To opt out from receiving further email communications from Us regarding other offers and promotions, You may email Us at privacy@clearlink.com or write to Clear Link Technologies, LLC, Privacy Department, 5202 W. Douglas Corrigan Way, Salt Lake City, Utah 84116. Additionally, You may opt out by visiting the website at http://clearlink.com/unsubscribe.
• Data Subject Access Request. To manage Your cookies preferences or submit a data subject access request, please click to use our DSAR Request Portal, call this toll-free number (877) 698-0218, email Us at privacy@clearlink.com, or write to Clear Link Technologies, LLC, Privacy Department, 5202 W. Douglas Corrigan Way, Salt Lake City, Utah 84116. 
• Third-Party Cookies. To opt out of anonymous third-party advertising cookies, visit the Network Advertising Initiative website, click here.

We will update this Privacy Notice from time to time to reflect changes in our business. If We change how We use Your Customer Information or the purposes or entities for and to which We disclose Customer Information We will include such updates within our Privacy Notice.

Should You have any questions about the Customer Information We have about You or to access Your information that We have on file, You may email Us at privacy@clearlink.com or write to Clear Link Technologies, LLC, Attn: Privacy Department, 5202 W. Douglas Corrigan Way, Salt Lake City, Utah 84116. We may ask You to pay an administrative fee for accessing or copying Your information but will inform You of the anticipated charges and confirm that You want Us to proceed before processing Your request. If You believe that the Customer Information about You that We have collected is incomplete or inaccurate, We will correct the information upon verification of the omission or error and that the person requesting the change is the person about whom the Customer Information relates.

If You are a California or Delaware resident, in addition to the rights set forth above, You have the right to request information from Us regarding the manner in which We share certain categories of Your Customer Information with third parties, for the third parties' direct marketing purposes. California and Delaware law provides that You have the right to submit a request to Us at the designated address and receive the following information:

1.   The categories of information We disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year.

2.   The names and addresses of third parties that received such information.

3.   If the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.

4.   You are entitled to receive a copy of this information in a standardized format and the information will not be specific to You individually. Our designated email address for such requests is privacy@clearlink.com.

Washington State requires that sales or use tax is due on certain purchases. The seller may or may not collect and remit retail sales tax on a purchase. Washington state requires the purchaser to file a use tax return if retail sales tax is not assessed at the time of a taxable sale. If the seller to whom the purchaser is referred does not collect retail sales tax on a subsequent purchase, the seller may be required to provide information to the purchaser and the department about the potential sales or use tax liability.

This notice is provided under the requirements of L. 2017 Section 205(3). For additional information regarding whether and how to remit sales or use tax consumers may visit the Washington State Department of Revenue website at https://dor.wa.gov/.

These Terms and Conditions, together with our Privacy Policy, state the terms under which You, the website visitor, may use this Site. Please read this page carefully. By using this Site, You agree to be bound by all of the Terms and Conditions set forth herein. If You do not accept these Terms and Conditions, please do not use this Site. These Terms and Conditions supersede any other agreement You may have with Us regarding this subject matter. We may, in its sole discretion, revise these Terms and Conditions at any time; therefore, You should visit this page periodically to review the Terms and Conditions.

The contents of this Site, such as text, graphics, images, and other content (the “Site Material”) are protected by copyright under United States law. These Terms and Conditions do not grant You any license whatsoever to the Site Material. We authorize You to view and download a single copy of the Site Material for Your non-commercial personal use. Unauthorized use of the Site Material violates copyright and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy of such material. Except as expressly provided herein, You may not sell or modify our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other site or in a networked environment is prohibited. We retain all intellectual property rights in the Site Material.

The names, marks and logos appearing on the Site are, unless otherwise noted, trademarks owned by or licensed to Clearlink. Your use of these marks, except as provided in these Terms and Conditions, is strictly prohibited. From time to time, We make fair use in this Site of trademarks owned and used by third parties. We make no claim to ownership of those marks.

We welcome Your reviews and comments. However, You acknowledge that if You send Us any reviews, comments, suggestions, ideas, notes, concepts or other information, (collectively, the “Information”), You grant Us the irrevocable, perpetual right to use, alter, publish or delete the Information for any purpose whatsoever without compensation to You or the provider of the Information. Notwithstanding, We disclaim all liability for reviews and comments posted by users on the Site. As a user of this Site, You are responsible for Your own communications. Therefore, do not do any of the following things:

• transmit to Us material that is copyrighted, unless You are the copyright owner or have the permission of the copyright owner;
• send material that reveals trade secrets, unless You own them or have the permission of the owner;
• send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
• send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity;
• intentionally or unintentionally violate or encourage conduct that would violate any local, state, or federal law;
• attempt to breach the security of the Site;
• send advertisements or solicitations of business;
• send chain letters or pyramid schemes; or
• impersonate another person.

We reserve the right to expel You and to prevent You further access to this Site for violating these Terms and Conditions terms or the law. The violation of any of these Terms and Conditions shall result in the immediate revocation of Your right to access or use the Site or Site Material and obligates You to immediately destroy any copies of the Site Material in Your possession. The customer reviews You see on this Site are the result of direct feedback from former or current home services customers. We do not pay customers for reviews. If they participate, reviewers may have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, We publish full and complete reviews from individuals without alteration except to remove personally identifying information. We may elect not to publish reviews that contain inappropriate or irrelevant content. We are not responsible for any of the reviews or comments posted on this Site. We do not share the opinions, views, or commentary of any testimonials on this Site, which are strictly the views of the reviewer.

The Site offers a forum, which includes a product and service ranking (“Rankings”), where You may access recommendations of products and services by the Site. The information in our Rankings is provided strictly as a source of information for You and is provided merely as a convenience. It represents our opinion and analysis based on subjective/ objective criteria. It is recommended that You do Your own research and investigation before engaging services with any company regardless of their listing. You agree to not hold Clearlink, its members, managers, officers, directors, employees, or affiliates (collectively “Partners”) liable for any statements, representations, errors or omissions, descriptions, comments, or opinions posted on the Site. By developing and posting such Rankings, We make no representation or warranties as to the accuracy or factual basis of the Rankings. In compliance with federal law, all price quotes displayed on the Rankings are updated on at least a weekly basis. However, our evaluation process is a continued development; We may experiment with new processes for our evaluations and add or remove specific elements at any time. Clearlink is a private company and is not affiliated with any government or non-profit organizations. We receive compensation from several of the companies which it ranks. Advice, graphics, information, and images contained on this Site are presented for general educational and informational purposes. They are not intended to be legal or other expert advice, recommendations, or services. The information contained on this Site should not be considered exhaustive and should not be used in place of consultation with qualified professionals to meet Your individual needs. You assume the entire risk as to the accuracy, adequacy, completeness, currency, validity and quality of any information provided on this Site. While the information and recommendations contained on this Site have been compiled from sources believed to be reliable, Clearlink makes no guarantee as to, and assumes no responsibility for, the correctness, sufficiency, or completeness of any such information or recommendations. We have no control over and do not warrant in any way that prices, taxes, products or descriptions provided by sellers, service providers, or other third parties, or any other content on this Site is accurate, complete, reliable, current, or error-free. We do not have any responsibility for, or liability related to, any products and services listed on this Site. You should direct any questions, complaints or claims related to any product or service to the appropriate seller or provider. We are not responsible or liable for any decisions or actions You take or authorize third parties to take on Your behalf based on information You receive as a user of the Site. Any information on the Site can change without notice.

CLEARLINK DOES NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE OR THAT THE SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE SITE OR THE SITE MATERIAL RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, CLEARLINK SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES. THIS SITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS” AND “AT YOUR OWN RISK” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. CLEARLINK, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS. WE STRIVE TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

IN NO EVENT SHALL CLEARLINK, ITS AFFILIATES, OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE MATERIAL, ADVICE, GUIDANCE, OR SERVICES ON THIS SITE OR SITES LINKED TO THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This Site contains links to sites owned by third parties. These links are provided solely as a convenience to You and are not an endorsement by this Site of the contents on those other sites. We are not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If You decide to visit any third-party sites using links from this Site, You do so at Your own risk. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for Us to earn fees by linking to Amazon.com and affiliated sites.

By using this Site, You agree to defend, indemnify, and hold harmless Clearlink and its Partners from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that We may become obligated to pay arising or resulting from Your use of the Site Material or Your breach of these Terms and Conditions. We reserve the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim.

ANY PROVISION OF THIS AGREEMENT THAT IS PROHIBITED OR UNENFORCEABLE IN ANY JURISDICTION SHALL, AS TO SUCH JURISDICTION, BE INEFFECTIVE TO THE EXTENT OF SUCH PROHIBITION OR UNENFORCEABILITY WITHOUT INVALIDATING THE REMAINING PROVISIONS HEREOF, AND ANY SUCH PROHIBITION OR UNENFORCEABILITY IN ANY JURISDICTION SHALL NOT INVALIDATE OR RENDER UNENFORCEABLE SUCH PROVISION IN ANY OTHER JURISDICTION.

BY USING THIS SITE AND PROVIDING YOUR CONTACT EMAIL OR TELEPHONE NUMBER TO US, YOU AND ANY OTHER SUBSCRIBER OR USER OF THESE PHONE NUMBER(S) AND EMAIL(S) CONSENT TO RECEIVE MARKETING EMAILS, PHONE CALLS, AND/OR SMS MESSAGES VIA AUTOMATED TECHNOLOGY, AND/OR PRE-RECORDED AND ARTIFICIAL VOICE MESSAGES FROM CLEARLINK AND ITS BUSINESS PARTNERS AT THE NUMBER(S) AND EMAIL ADDRESSES PROVIDED. YOUR CONSENT IS NOT REQUIRED AS A CONDITION OF PURCHASE. YOU ALSO AGREE TO THESE TERMS AND CONDITIONS AND THE SITES PRIVACY POLICY.

These Terms and Conditions are governed by the substantive laws of the State of Utah, without respect to its conflict of laws principles. If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere in our Site, these Terms and Conditions constitute the entire agreement between You and Us with respect to Your use of this Site. 

IMPORTANT! TO THE FULLEST EXTENT PERMITTED BY LAW, THIS AGREEMENT PROVIDES THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING ARBITRATION AND NOT IN COURT OR BY JURY TRIAL. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU GIVE UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS.

Last Updated: November 10, 2020