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Frontpoint FAQs

About Frontpoint

About Frontpoint

What Is Frontpoint Security?

Frontpoint is a home security company that offers 100% cellular home alarm systems. The company was founded in 2007 by three home security experts: Chris Villar, Aaron Shumaker, and Peter Rogers. They were looking to improve the home security landscape by providing a better customer experience.

In 2009, Frontpoint was accredited by the Better Business Bureau and currently holds an A+ rating. The team at Frontpoint later went on to win Angie’s List Super Service Award. And as of 2013, they expanded to a second location.

How Long Has Frontpoint Been in Business?

Frontpoint was founded in Vienna, VA, and has been in business since 2007.

Is Frontpoint Licensed, Bonded, and Insured?

Frontpoint complies with licensing regulations nationwide, and it aims to be the most compliant security system provider in the United States. According to the company, “since every state has different laws, Frontpoint adapts [its] licensing policy accordingly.” Check out the complete list of state licensing requirements.

Frontpoint’s dedication to meeting the licensing guidelines in each state makes it a great option for people who might be looking to move in the future. Customers can simply take the equipment with them and set up the service in their new location.

Is Frontpoint a Member of a Recognized Security Association?

Frontpoint has partnered with three recognized security organizations: Alarm.com, the Electronic Security Association (ESA), and the National Fire Protection Association (NFPA). By being a part of these notable associations, Frontpoint can leverage its knowledge and skills to better serve its customers.

Alarm.com

Alarm.com provides Cloud-based automation and monitoring services for homes and businesses. Its services include interactive security, video monitoring, energy management, home automation, and more. Frontpoint partnered with Alarm.com to offer award-winning technology in all of its security systems. According to Frontpoint, “It is the only home security provider named Alarm.com's Preferred Dealer for Easy Installation. Frontpoint is also the only Alarm.com dealer operating in all fifty states.”

Electronic Security Association (ESA)

The ESA is a nonprofit trade association that was established in 1948 with the mission to “enhance the growth and professional development of the electronic life safety, security, and integrated systems industry.” As a member of the ESA, Frontpoint is able to utilize its tools, trainings and certifications, government and regulatory advocacy, and much more.

National Fire Protection Association (NFPA)

The NFPA is a nonprofit organization that was established in 1968 with the purpose of “eliminating death, injury, property, and economic loss due to fire, electrical, and related hazards.” In its effort to minimize risk and danger, the NFPA has created and published over 300 consensus codes. Frontpoint’s membership gives it access to the latest news and updates, useful tools, and educational classes—so the company is always in the know when it comes to fire safety.

What Security Products and Services Does Frontpoint Offer?

Frontpoint is a full-service provider of home automation and security technology including controls, sensors, and cameras.

Frontpoint Products

Products

Controls

Touchscreen Control Panel: Arm, disarm, get automatic updates, and more with one simple touch. This touchscreen control panel comes with dual-path technology, which means you’ll have both cellular and Wi-Fi connectivity for added redundancy. It also comes with Z-Wave ready technology, letting you automate your home—from the thermostat to lights and locks. And with Crash & Smash protection, the monitoring center will still receive an alert in the event that the control panel is destroyed.

Control Panel: This is the less expensive control panel option. Although it doesn’t have the fancy touchscreen features, it does offer remote access and Crash & Smash protection.

Mobile App: The mobile app lets you arm and disarm your home from a phone or tablet. And if you leave the house without setting your alarm, Frontpoint will let you know. With the app, you can change settings from anywhere, check in on your loved ones with live video, and receive notifications.

Remotes: Frontpoint has two types of remotes: a keychain remote and a panic pendant. The keychain remote lets you easily arm and disarm your house with a click of a button, while the panic pendant gives an added layer of protection to customers who may have health or mobility difficulties.

Sensors

Intrusion: Put sensors in any area around your home to trigger an alarm if an intruder tries to break in. There are a number of sensor types: door and window, garage door, glass break, motion, and image.

Environment: Stay safe from potential danger with environmental sensors that protect against smoke, heat, water, and carbon monoxide.

Cameras and Home Automation

Cameras: Keep an eye on things with wireless indoor, outdoor, and doorbell cameras. Frontpoint’s cameras let you stream live video as well as record clips.

Home Automation: Turn your home into a smart home with keypad door locks, smart lights, and intelligent thermostat controls. Frontpoint’s home automation capabilities put every aspect of your home right at your fingertips.

Frontpoint Services

Services

Frontpoint offers three levels of service: the Protection Plan, the Interactive Plan, and the Ultimate Plan.

Protection Plan: This plan is the most affordable of the three. It comes with 100%-cellular monitoring, intrusion protection, and environmental safety.

Interactive Plan: This is the plan with the best value. It comes with everything the Protection Plan offers plus Crash & Smash protection and remote access and controls.

Ultimate Plan: This is the most expensive of the three plans. It includes everything that comes with the Interactive Plan plus live video streaming, automated door locks, energy management, and more.

Frontpoint Equipment

Equipment

Does Frontpoint Give Me the Newest and Most Up-to-Date Equipment?

Frontpoint always provides you with the newest equipment. There are no refurbished or old models sent to customers.

Do I Own or Lease the Home Security System?

When it comes to home security companies, you usually have two options: to buy or lease the equipment. According to Frontpoint’s equipment policy, you purchase and own the equipment outright, and you will not be charged any fees for moving with your home security equipment. Frontpoint will also give you a $300 discount on equipment if your credit score is 600 or higher.

Does Frontpoint Service Its Equipment?

When you purchase home security from Frontpoint, the equipment comes with a three-year warranty. If the equipment malfunctions during that time period, Frontpoint will help you troubleshoot the issue or replace the device. Once the three-year warranty lapses, Frontpoint is not liable for anything that goes wrong with the equipment.

Are Batteries Required for Frontpoint’s Equipment?

Frontpoint includes batteries for its sensors and remotes. The control panel has a battery backup, but it plugs into the wall for everyday use.

What Types of Batteries Are Required, and How Long Do They Last?

The Control Panel uses a DJW-1.2(6V1.2AH) battery that has up to 24-hour backup in case of a power outage. You can find a replacement for this battery online at Amazon.

The Sensors use two AA batteries. These batteries have an average AA-battery lifespan and can be found in any grocery store.

The Door and Window Sensors use a CR2032 lithium battery that lasts around five years.

The Remote Control uses a A23 12V battery that lasts five to eight years.

Can I Take My Security System with Me When I Move?

Frontpoint makes it easy to take your security system with you when you move. The security system is built with digital cellular radio in every device, so all you’ll need is one bar of coverage in the new location. Frontpoint uses AT&T, T-Mobile, and Verizon for coverage, which practically guarantees that you’ll have cellular signal anywhere you move. And unlike with other security systems, your term won’t start over when you move.

Is the Service Transferrable?

Unlike certain home security companies that use proprietary equipment, Frontpoint uses equipment from General Electric (GE) to monitor your home. Since Frontpoint doesn’t have its own hardware, it’s easy to transfer the equipment to another provider once your contract is up. Frontpoint also makes it simple to reactivate your service to a new location if you decide to move.

Frontpoint General Capabilities

General Capabilities

Can the System Detect Smoke or Gas Leaks?

Frontpoint systems detect both smoke and gas leaks. Frontpoint will not only notify you in the event of a fire but also send you notifications if a room in your house rapidly increases in temperature. Frontpoint will even notify the fire department of pets in the house so you can rest assured that your fur babies will be rescued.

Carbon monoxide (CO) leaks can be deadly—especially since the gas is odorless and colorless. Frontpoint detects when the level of CO is dangerous and quickly notifies you. And, with its Ultimate Plan, you’ll also get mobile notifications if CO is present in your home.

Will Frontpoint Dispatch for Fire, Smoke, and CO?

Having a smoke or CO alarm can help detect a dangerous or unsafe situation in your home, but it might not be enough. With Frontpoint’s complete home security system, the company will not only notify you when there’s a sign of danger in your home but also contact the authorities for you when the sensor is triggered. This can make a big difference if you find yourself in a situation where you’re trapped in a house fire and unable to call for help.

Does the Frontpoint System Work If the Power Goes Out?

Power outages can happen at any time and for any reason. To protect against events like this, Frontpoint’s control panel comes with a 24-hour battery backup, so it will keep running even when the power is out. If you have the Interactive or Ultimate Plan, you’ll receive a notification fifteen minutes after the power outage occurs as well as a notification once the power has been restored.

Does Frontpoint Require Manual Resetting in the Event of a Power Failure?

In the event of a power failure, the Frontpoint home security system will automatically use the backup battery that lasts twenty-four hours. If the power is out longer than twenty-four hours, all your settings will go back to normal when the control panel reboots—you won't have to reprogram anything.

How Long Does It Take for Frontpoint to Respond to an Intrusion?

To answer this question, first it’s important to understand what “response time” means. Response time is a term that monitoring centers use to indicate how fast they can process alarm alerts. Basically, the faster the monitoring center can process the alarm and respond, the faster the police, fire department, or ambulance can arrive at your house.

Because Frontpoint is committed to providing the best customer service to its members, it works with Rapid Response, which it considers to be the best monitoring center in the US. But of course, even working with the best doesn’t guarantee a certain response time. The actual response time by authorities will depend on several factors such as how remote your location is and the county or city you live in.

Does Frontpoint Offer Systems with Advanced Safety Features?

Frontpoint has an advanced safety feature called Crash & Smash protection, which automatically notifies authorities if a burglar tries to destroy your control panel in an attempt to disarm the system. Depending on the plan you choose, you can also get live video streaming, HD and night vision capabilities, and energy management options.

Do I Need a Landline Phone to Use Frontpoint’s System?

Frontpoint doesn’t require a landline. In fact, it’s one of the only alarm companies that delivers 100%-cellular security systems, meaning your service won’t be impacted by a phone line or internet connection. The control panel has a built-in cellular signal that alerts the monitoring center when a sensor is triggered. And without a landline, installation is quick, and the system is safer because it’s not vulnerable to wire cutting.

Frontpoint Device Capabilities

Device Capabilities

Can I Control My Home Security from My Phone?

Frontpoint uses Alarm.com as its mobile app provider. The mobile app allows you to arm and disarm your home, as well as set up a geo-service that tracks when you leave the house unarmed. Through the app, you can also control the lights, check if windows and doors are open, and get notified of a power outage.

You can even record the history of sensor events, giving you a full picture of when your family was in and out of the house throughout the week. You’ll also be able to watch a live stream from your mobile device of any cameras around your home and save clips to review in more detail.

Is There a Mobile App?

Yes, Frontpoint has a mobile app that’s powered by Alarm.com. The App is available for iOS, Android, and Windows devices.

Can the Frontpoint App Be Accessed from More Than One Device?

You can use Frontpoint’s app with a smartphone or tablet for remote security access.

Frontpoint Integration Capabilities

Integration Capabilities

Does the Frontpoint System Integrate with ZigBee, Z-Wave, or Wi-Fi Devices?

ZigBee and Z-Wave are radio frequencies used for home automation. Frontpoint integrates with Z-Wave devices to make your home smart—from your lights and locks to your thermostat. Because Z-Wave is low frequency, it communicates without interruption, as opposed to more crowded frequencies like Wi-Fi. And since GE, the manufacturer of Frontpoint’s products, is a part of the Z-Wave Alliance, the technological connection is smooth. However, video monitoring is the one exception, as it requires a broadband connection.

Does Frontpoint Hardware Sync with Other Security Systems?

You can sync your Frontpoint system with Z-Wave and Alarm.com equipment. And because Frontpoint uses GE’s equipment to monitor your home, once your contract is up, you can use the devices with another provider or for a different purpose.

Does Frontpoint Let Me Mix and Match Components?

Frontpoint offers three packages: the Protection Plan, the Interactive Plan, and the Ultimate Plan. The first one includes basic security, the second gives you remote access to your alarm system, and the third has automation capabilities and other advanced features. However, if you have a specific need, you can easily customize your system. Simply call Frontpoint, and one of the company’s consultants will help you build the security system that makes sense for your needs.

Does Frontpoint Integrate with Other Smart Home Platforms and Devices?

There are a few conflicting reviews on Frontpoint’s integration capabilities. Some online sources say that Frontpoint is able to connect with Amazon Echo to automate your home, but when we called and spoke to a Frontpoint representative, they said that feature was still in the works. Similarly, our research showed that Frontpoint doesn’t integrate with Nest, but the consultant we spoke to assured us that it does.

Frontpoint Alarm Capabilities

Alarm Capabilities

How Does the Frontpoint Alarm System Work?

Frontpoint’s security system has three main parts.

Control Panel: This is the center of your security system where you’ll arm and disarm your alarm. It’s responsible for sending alerts to the monitoring center, tracking sensor activity, and adjusting other settings depending on your plan.

Sensors: These are the devices you place around your house on windows and doors to detect danger and break-ins. Sensors can be triggered for a variety of reasons, from broken glass and movement to gas leaks and smoke. If a sensor is triggered, it will send an alert to the monitoring center.

Monitoring: All of Frontpoint’s plans come with 24/7 monitoring. If a sensor is triggered and an alert comes in, the monitoring team will notify you and the authorities, ensuring you’re safe in the event of danger.

What Do I Do in the Event of a False Alarm?

A false alarm can occur for many reasons, from a wrong passcode entry to faulty equipment and system malfunction. Since emergency responders can’t be everywhere at once, many jurisdictions require alarm users to register with a user permit. In some areas, there’s a fine for not registering your system.

To further reduce false alarms, some jurisdictions have implemented an enhanced call verification process, where the monitoring centers verify an alarm by calling the user at two separate numbers before dispatching authorities.

If you have Frontpoint and accidentally set off a false alarm, they advise you to contact their monitoring station at 1-800-932-3822. When you call, you’ll be asked for your passcode to cancel the alarm.

Will Frontpoint Automatically Notify the Police If My Alarm Is Triggered?

By law, Frontpoint is required to call you at two separate numbers first before contacting authorities. If you don’t answer when they call, or if you answer and give them the wrong passcode, they’ll automatically notify the police.

Can the Frontpoint Alarm System Connect to a TV?

Yes, Frontpoint works with your TV, Apple TV, and Amazon Fire TV to stream live video footage.

Does the Frontpoint Alarm Sound a Siren When Activated by an Intruder?

Frontpoint’s control panel is wirelessly connected to all the sensors in your home. If one of the sensors is triggered, you’ll hear a loud siren, letting you know something’s wrong.

What Happens if I Need Help with My Alarm System After Hours?

Frontpoint’s system does a self-check every hour to ensure that it’s always working properly. In the event that there’s a malfunction after hours and it’s not an emergency, you can set your system to temporarily bypass the nonworking sensor or device. If there is an emergency, Frontpoint’s monitoring center is open 24/7 and will contact you and the authorities right away.

Will My Children Be Able to Operate the Frontpoint Alarm System?

In the event of an emergency, you’ll want an alarm system that’s easy for you and your kids to navigate. Frontpoint’s touchscreen control panel is as easy to install as it is to use. The panel has a simple interface with display icons that take you directly to the settings you want to adjust. The Interactive and Ultimate plans make it even simpler: if your child has a phone, they can use the mobile app to arm and disarm the system. You can even set as many passcodes as you think are needed to keep track of who’s coming in and out of your home.

Will I Be Provided with Alarm Yard Signs and Decals to Put Up Around My Home?

Yard signs let burglars know that your home is protected. Every Frontpoint plan comes with one sign. The signs measure ten inches by ten inches and include a thirty-inch metal stake. If you want to purchase additional signs to put around your home, they’re $3.99 each.

And if the yard sign doesn’t have the burglar convinced--the window decals will. Every Frontpoint plan comes with five window decals, and extra ones are available in packs of five for $3.99. You can place decals practically anywhere from the windows closest to the front door to basement windows.

Frontpoint Monitoring Capabilities

Monitoring Capabilities

Who Does Professional Monitoring Call First?

Frontpoint uses Rapid Response as its monitoring center. Once an alarm is triggered, Rapid Response will receive a notification and contact you to verify that it’s not a false alarm. From there, they’ll notify authorities that you need help.

If I Have an Emergency, Who Should I Call First?

In the event of an emergency, it’s always advised to call 911 first. And while you contact authorities, your security system will do the same. However, if you’re in a situation where it is unsafe to call, rest assured that once the alarm is triggered, help is on the way.

Will There Be Somebody Monitoring My Home at All Times?

All of Frontpoint’s plans come with 24/7 monitoring. That means regardless if it’s a gas leak, fire hazard, or break-in, if a sensor is tripped, authorities will be dispatched.

Does Frontpoint Have Its Own Monitoring Center?

Frontpoint uses Rapid Response as its monitoring center. Rapid Response is known as one of the industry’s best monitoring centers, and it’s one of the companies selected to monitor commercial fire alarms in New York City—a very high standard of approval. And with multiple operational centers, they can handle a large volume of calls and respond to emergencies fast.

What Are My Monitoring Options?

When it comes to monitoring, there are two main options: purchase individual alarms to monitor on your own or invest in a complete security system. While alarms are useful in notifying you of an emergency, they can’t help you take action. With a complete security system like Frontpoint, not only will you know if you’re in imminent danger, but you’ll also have a team of people monitoring your home at all times.

Frontpoint Cost

Cost

How Much Does Frontpoint Security Cost?

Frontpoint offers three different plans.

  • The Protection Plan is $34.99 a month.
  • The Interactive Plan is $44.99 a month.
  • The Ultimate Plan is $49.99 a month.

There are no flat equipment or activation fees. Once you call and speak to a consultant, they’ll help you customize a plan with the sensors and devices you need. They’ll then recap the order before providing you with a quote.

Does Frontpoint Offer Automatic Payments and Paperless Billing?

With Frontpoint, you can set up automatic payments using your bank account or credit card. Frontpoint also provides paperless billing.

What Additional Fees Does Frontpoint Charge?

Frontpoint has no hidden fees. In fact, the company prides itself on its transparent and straightforward communication. The company’s consultative approach is focused on helping you find the security system that fits your lifestyle with no upselling or high-pressure tactics.

Does Frontpoint Charge Early Termination Fees If I Cancel?

Frontpoint charges 80% of the balance on your contract if you cancel before the contract period ends. This charge helps Frontpoint recoup some of the loss of selling its equipment at a discounted price. However, depending on your reason for cancellation, Frontpoint might be able to work with you and find an arrangement that allows you to keep your security system.

Does Frontpoint Offer Any Customer Discounts or Services When I Move?

Frontpoint doesn’t offer any discounts when you move because the company doesn’t charge any equipment or reactivation fees.

Can Frontpoint's System Qualify Me for a Homeowners Insurance Discount?

Having a security system like Frontpoint can give you a discount on your homeowners insurance policy. And in some cases, the home insurer discounts can be 15% or higher. Basically, the more safety features your home has, the higher the discount you’ll receive. But, of course, this depends on your home insurance company.

Will I Be Provided with a Certificate for My Home Insurance Company?

Frontpoint does offer a certificate for you to show your home insurance company. Simply contact them by phone or email, and the customer support team will have a certificate sent to you.

What Contract Lengths Are Offered?

All of Frontpoint’s plans come with 36-month contracts. However, if you’re planning on moving, you can simply take the system to your new location without having to change anything on the existing contract. If you’re not ready to commit to a contract, you can do the 30-day risk-free trial to see how you like the system.

Do Frontpoint Security Systems Come with a Warranty or Guarantee?

Frontpoint’s equipment comes with a three-year warranty that covers everything. If you get a faulty device that isn’t working properly, simply let them know. First, they company’s support team will try and troubleshoot the problem, but if you’re still having issues, they’ll replace the equipment for free.

Does Frontpoint Offer Free Installation?

Frontpoint is a do-it-yourself (DIY) security solution, meaning there’s no professional installation option. Although the idea of doing it yourself might sound daunting, Frontpoint is easy to install. Simply take the components out of the boxes, turn on the control panel, and place the sensor and devices in key areas around your home. There are no messy wires, and most components stick to the wall with adhesive. The only thing to keep in mind is that all sensors must be within 100 feet of the control panel. Once you have your devices and sensors in place, simply activate the system to start securing your home.

Does Frontpoint Offer a Referral Program?

Frontpoint’s referral program gives you one month of free monitoring for every friend you refer who purchases a security system.

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