We love that the locking mechanism uses a four-bolt system to keep the shackle in place. This means that drilling through the mechanism will take more time than tackling the shackle.
OnGuard also offers an anti-theft program like Kryptonite does but imposes a ton of restrictions on what qualifies you for a payout of up to $5,000 toward your losses. For example, the company won't pay out if the thief uses power tools. Still, OnGuard's anti-theft offer costs less than Kryptonite's:
- $1 for one year of coverage
- $10 for two years of coverage—$5 a year
- $15 for three years of coverage—$5 a year
Unfortunately, there isn't an option for five years, so Kryptonite is better for long-term coverage. Plus, OnGuard coverage is available only in the United States—excluding New York state—compared to Kryptonite's 31 countries. You can't even register online—you must mail a check. Ugh.
While OnGuard offers a lifetime warranty, the company's customer service website isn't great. There's an email support form, a key registration page, and a tiny FAQ page, but nothing else.
We think the OnGuard Brute is a great budget bike lock, but you shouldn't expect much from the company's customer service department.
Love the voice here. But ugh is right, mailing checks to register online? What century is it haha