The spark: A dog, a text, and a Ring of suspicion
The creator said her suspicions began after having a private conversation with her husband about their dog's behavior inside their Ring-monitored home. Later that night, she received a cryptic message: "trust your dog." Hours later, another message followed: "your dog is cute."
She called Ring support and was told to reset her password, update her email, and remove unknown devices — all of which had appeared in her login history on May 28.
The next day, she told a friend. That friend checked their Ring app — and found the same thing. And the snowball began.
Did SafeWise Ring cams get hacked?
Two of our team members rushed to check their camera history. One found no evidence of the bug, but the other saw several accounts they didn't recognize. If you have a Ring camera, we recommend checking your device history, updating your password, and turning on two-factor authentication.
May 28: Coincidence or compromise?
Dozens of TikTokers, Redditors, and Ring community users posted screenshots showing anywhere from three to nine unrecognized devices all logging in on the same day: May 28.
"I feel icky," wrote one commenter. "I had 8 devices all from May 28."
"Why did I find out from TikTok before Ring?" asked another.
Screenshots shared with local outlet VVNG showed logins labeled "Device name not found" or old devices that the users said they no longer owned. Many said they never received any alerts or notifications from Ring.
On July 18, Ring issued an official statement acknowledging that the login activity from May 28 was not the result of a hack or unauthorized access — but a visual bug caused by a backend update.
"We are aware of a bug that resulted in prior login dates for client devices to be incorrectly displayed as May 28, 2025," Ring said in a public status update. "This was not caused by unauthorized access to customer accounts."
The company added that device names were also affected by the bug, often showing as "Device name not found."
Ring's engineering teams are working on a fix and the company is trying to reassure users that no accounts were compromised.
A history of privacy problems
This isn't Ring's first run-in with privacy concerns.
In May 2023, Ring reached a settlement with the Federal Trade Commission, "regarding allegations about our privacy and security practices from years ago," the company said in a statement. Ring was charged with allowing employees and third-party contractors to improperly access private customer videos. The company paid $5.8 million in refunds and was ordered to implement stricter safeguards, including mandatory multi-factor authentication and tighter video access controls.
Those past failures are fueling skepticism around the current bug. "It's hard not to be concerned," one user told VVNG. "Ring said it's a display issue, but I noticed eight devices logged in that day — including browsers and phone types I've never owned."
What should Ring users do?
Even if this was "just a bug," it's a good reminder to check your digital security hygiene. Ring recommends the following steps:
- Change your password and avoid reusing it across accounts
- Review authorized client devices in the Ring app's Control Center
- Enable two-factor authentication for an extra layer of security
Final word: Transparency matters
It took nearly three weeks of viral concern for Ring to publicly acknowledge the issue. While the company insists no accounts were compromised, users are left wondering why they had to hear about it from TikTok.
SafeWise will continue monitoring the story. In the meantime, users can track updates from Ring directly at status.ring.com.
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