Medical Guardian offers a good variety of in-home and mobile medical alert products, though prices can get a bit steep depending on the options you choose. We break down the pros and cons of Medical Guardian products below.
Best for simple monitoring
Landline and cellular options
Extended battery life
Optional fall detection (with additional fee)
Medical Guardian at a Glance
A part of the medical alert community since 2005, this American-based company offers five different medical alert options: three for those who spend most of their time at home and two for those who spend more time outside their home. In-home systems come with a base station and a wearable, water-resistant emergency button. This button can be clipped to a belt loop or comes on a wristband or necklace. The mobile systems offer only a necklace or belt loop option.
Every product has a monthly service fee and will reliably call and connect you or your loved one with the 24/7 monitoring center. Dispatchers then offer the help you need or will contact emergency services for you.
Options Medical Guardian has five different plans to choose from, as well as add-on options like fall detection. The Family Guardian plan even allows loved ones to monitor physical activity via the Medical Guardian app.
No Hidden Costs There are no long-term contracts, setup fees, or other hidden prices.
We Don’t Like
Some Reports of Difficult Customer Service While most customers report a great experience, there are a few reports of some customers having trouble getting money back after cancelling a service or trying to return a faulty product.
Features and Usability
Simple, Discreet Design Medical Guardian products are unobtrusive and easy to use. The buttons and base stations have large, clearly marked buttons so you or your loved one will be able to get help easily, but they’re also wearable and discreet so as not to draw attention.
Useful Features and Add-Ons All Medical Guardian products are water-resistant and include 2-way voice. Fall detection can be added to most plans for an extra $10 per month. Additional pendants, mounted emergency wall buttons, and voice-activated buttons can also be added to your plan.
We Don’t Like
No Pill Reminder Option Medical Guardian doesn’t offer any medication reminders.
Faulty Fall Detection Many customers report having trouble with their medical alarm device registering things like sitting down quickly or dropping the device as a fall.
Is my cellphone service compatible with Medical Guardian? Medical Guardian operates independently of your cellphone, so which wireless carrier you use doesn’t matter.
Will my insurance cover Medical Guardian? Medicare does not cover medical alert systems, and most insurance providers will not either. To be sure though, you should call your representative for more details.
Can I upgrade or downgrade my services? Yes, you can since there is no contract required with Medical Guardian and many of their products work interchangeably. But if you are going from an in-home only plan to a mobile medical alert plan, you will most likely need new buttons.
Is my spouse covered by Medical Guardian too? Each Medical Guardian device is meant to be used only for one person. However, the Family Guardian option allows for multiple devices to work with the same base.
Is Medical Guardian water-resistant? Yes, this is a standard feature on most medical alert devices. They are designed to be worn in the shower or bath because many falls happen there.
The Bottom Line
Easy to use
Add-on options can add up
No medication reminder
How We Evaluated Medical Guardian
We evaluated Medical Guardian by combing through their website, reading multiple web forums, speaking with a home healthcare professional, and talking with customer service representatives. For more information, check out our Methodology.
Written by Laura E. Hilton
Laura is a writer, teacher, and mother based out of Utah. She is passionate about making and maintaining strong, safe, healthy communities. To learn more, visit her website at lauraehilton.com. Learn more