Ring released a statement on its website, explaining its disagreements with the FTC allegations and defending its efforts to protect customers’ privacy.
“We take our responsibility to protect our customers’ privacy and security extremely seriously, and believe it’s important to provide context in relation to this settlement. We want our customers to know that the FTC complaint draws on matters that Ring promptly addressed on its own, well before the FTC began its inquiry; mischaracterizes our security practices; and ignores the many protections we have in place for our customers. While we disagree with the FTC’s allegations and deny violating the law, this settlement resolves this matter so we can focus on innovating on behalf of our customers.”
The statement goes on to outline what the company is doing (and has already done) to protect customer privacy. Ring claims to use “industry-leading protections” on customer accounts, which includes required two-factor authentication and using tools like CAPTCHA to enhance login security. The company also notes that Ring customers have total control over all saved footage and that employee access to saved videos is restricted.
Ring closes out its statement trying to reassure customers that the missteps of the past won’t be repeated:
“We work every day to earn and keep our customers’ trust. We will continue to invent more privacy and security features on behalf of our customers, and ensure they are aware of the controls and options available to them. To learn more about our commitment to customer privacy, visit www.ring.com/privacy.”