Bay Alarm Medical Alert System Review

Through hands-on testing and plenty of research, we found Bay Alarm is our top medical alert pick.
Bay Alarm Medical
  • Pros
    30-day risk-free trial
  • Pros
    Price-lock guarantee
  • Pros
    No voice activation
Rebecca Edwards
Security Expert, Safety & Tech Reporter
Read More
Published on November 12, 2021

Bay Alarm Medical Alert offers a wide array of equipment and monitoring to help you live safely both at home and when you’re on the go. 

It can be hard to choose a medical alert system, but we break it down for you so it’s easy to see if Bay Alarm Medical is the right fit for your medical alert needs.

Bay Alarm's Black Friday/Cyber Monday sale
deals icon

Right now, you can get up to 10% off and free shipping when you order a medical alert system from Bay Alarm Medical.

Sale ends November 30. 

Info current as of publish date. Offers and availability may vary by location and are subject to change. 

Pro Heading
Pros
Pro Bullet Locked-in prices
Pro Bullet 30-day risk-free trial
Pro Bullet Landline or cellular monitoring
Pro Bullet Mobile, in-home, and in-car packages
Pro Bullet Free spouse coverage
Pro Bullet 1,000-foot range
Pro Bullet Automatic fall detection
Con Heading
Cons
Con Bullet No way to call for help with voice only
Con Bullet Extra fee required for mobile app
Con Bullet Package offerings that can get confusing
Light Bulb

The most common medical alert systems either look out for you when you’re at home or use GPS technology to offer support when you’re on the move. Bay Alarm Medical provides both of those options. Plus, you can mix and match to get the protection that best fits your needs.

Bay Alarm Medical Alert cost

Compare Bay Alarm Medical packages

Package name
Monthly cost
Equipment cost
Caregiver mobile app
Learn more
Landline system Free lease
Icon No  LightNo
Cellular system Free lease
Icon No  LightNo
GPS Help Button $99
Icon Yes  LightYes
SOS Smartwatch $179
Icon No  LightNo
In-home + mobile bundle $99 (GPS help button)

Free lease (in-home system)

Icon Yes  LightYes
In-home + smartwatch bundle $179 (SOS smartwatch)

Free lease (in-home system)

Icon No  LightNo

Data as of post date. Offers and availability subject to change.

With Bay Alarm, you have a lot of options to consider, but that can make things confusing. We broke it down for you based on the type of service available and then the level of monitoring protection you can choose for that service.

Here's what you can expect from every Bay alarm medical alert package:

  • Protection starting at $19.95/mo.
  • No up-front cost for in-home medical alert
  • No contracts
  • Free mobile app account management
  • Monthly plan price-lock guarantee

To start, we’re going to look at the in-home and mobile GPS service options. We’ll outline the basics of each plan and then offer a few tips to help you decide whether or not that type of system might be best for you. Finally, we’ll dive into Bay Alarm’s bundled medical alert services.

Note that you can add Bay Alarm's auto fall detection button to any plan for an extra $10 per month. All of Bay Alarm's in-home monitoring plans include an in-home base unit and one help button plus 24/7 monitoring. All of their on-the-go mobile plans include 4G LTE cellular service, 24/7 monitoring, and GPS location tracking.

Why should I consider a Medical Alert bundle?

Bay Alarm’s bundle packages are a good idea if you want protection both inside your home and when you’re out and about. For active lifestyles, a combination of medical alert services and equipment can make the most sense.

One of the downsides of Bay Alarm’s bundles is that you have to add fall detection for an extra $10 per month. If you don’t see a bundle that you like, you can call Bay Alarm Medical and talk to a specialist. They’ll help you put together a system that makes the most sense for you and your budget.

How Bay Alarm Medical stacks up

Brand
Best for
Lowest monthly price
In-home range
Backup battery
Landline option available
Multiple wearable options
Learn more
Read review
Bay Alarm Medical
Best overall1000 ft.32 hours
Icon Yes  LightYes
Icon Yes  LightYes
GetSafe medical alert systemGetSafe
Best for budgets1300 ft.32 hours
Icon No  LightNo
Icon No  LightNo
Philips HomeSafe StandardPhilips LifeLine
Best for fall detection400 ft.Not available
Icon Yes  LightYes
Icon Yes  LightYes
Medical Guardian Classic Guardian systemMedical Guardian
Best for customization1300 ft.32 hours
Icon Yes  LightYes
Icon Yes  LightYes
MobileHelp
Best for active lifestyles1400 ft.24 hours
Icon No  LightNo
Icon Yes  LightYes
aloe care total careAloe Care
Best smart features200 ft.6 hours
Icon No  LightNo
Icon Yes  LightYes

Data as of post date. Offers and availability subject to change. 

Other medical alert systems to consider

If you’re not sure that Bay Alarm Medical is the right match for you, we’ve looked at a number of top medical alert systems. Our reviews can help you decide which one is the best fit for your lifestyle and wallet.

Bay Alarm Medical Alert tech and equipment

When it comes to medical alert equipment, Bay Alarm’s offerings are fairly standard. Where the company exceeds some other medical alert services is the broad selection that gives you multiple options for medical alert coverage at home or out and about.

How it works 

The Bay Alarm Medical Alert in-home system includes a base unit and an alert pendant. To set up your system, all you have to do is plug in the base unit and push the test button.

The base unit plugs into a wall outlet and a phone jack. Once it’s plugged in, press the blue Help button to test that your system is active and works properly. After that, the only decision left is whether to wear your help button as a necklace or on your wrist like a watch.

When you press the button on the pendant, it sends a signal to your base station, and the base station calls the monitoring center. The base station acts like a very loud speakerphone, allowing for two-way communication with someone in the monitoring center.

They will ask if you need help and what kind of help you need. If it’s not a medical emergency, the response center can call a neighbor or family member for you, or they can dispatch emergency responders if needed.

No voice-activated option

One thing we don’t like is that you can’t call for help without hitting a button. If you’re not near the base unit or can’t get to a wall button or pendant, you can’t call for help. More medical alert systems are adding voice activation so that you can get help even if you’re unable to press a button. We’d like to see Bay Alarm Medical add this feature to its base station and basic wearable mobile alert device.

Additional Bay Alarm goodies

Bay Alarm Medical offers additional alert options as well, like a mobile GPS alert device that acts as a base station and help button in one. This option lets you communicate with the monitoring center through the pendant itself. Bay Alarm Medical also offers an add-on automatic fall detection pendant and a smartwatch option for on-the-go coverage. 

Bay Alarm Medical equipment

front view of bay alarm in-home base unit

In-Home Base Unit

  • Landline or cellular connection
  • Two-way communication
  • 32-hour battery backup
bay alarm help buttons shown in wristband or on cord

Help Button

  • Waterproof design
  • 1,000-foot range
  • Necklace or wristband options

Fall Detection Button

  • $10 fee per month
  • Automatic fall detection sensors
  • 800-foot range
stack of 4 bay alarm wall help buttons with white letters on red background

Wall Button

  • Waterproof design
  • Wireless installation
  • 5-year battery life
black bay alarm key lockbox with combination lock

Key Lockbox

  • Uses numeric combination
  • Stores house key
Black and grey medical alert GPS button with red indicator light

Mobile GPS Help Button

  • Two-way communication
  • AT&T cellular connection
  • Water-resistant design
Black SOS Smartwatch from Bay Alarm Medical Alert

SOS Smartwatch

  • GPS locator
  • IP67 Water resistant
  • 4G LTE cellular service

Tech and equipment highlights

Caregiver Mobile App

With Bay Alarm Medical’s caregiver tracking app, your friends or family can check in on your location in real time and see where you’ve been. They also get alerts if your mobile GPS help button is running low on power. Bay Alarm Medical includes the app in its mobile packages at the preferred and premium levels, but you can add it to some mobile and bundled packages for an extra $5 per month.

Bell
A note about fall detection

Falls are a significant cause of both fatal and nonfatal injuries for older people. That’s why we think fall detection is essential when you’re looking at a medical alert system.

But it’s important to note that no fall detection system is foolproof. Bay Alarm Medical uses multiple sensors for automatic fall detection—that means the pendant will detect your fall and send an alert whether or not you can press your help button. There have been a good number of reports about false alarms and delayed help signals, though.

My grandmother has the at-home system with a fall detection pendant, and it’s worked flawlessly for her. Plus, there’s no penalty for false alarms, so I recommend adding this level of protection, even though it’s not quite perfect.​

Additional help buttons

If you think you might get up in the middle of the night and forget to grab your alert pendant, Bay Alarm Medical offers additional wireless help buttons. You can place these extra buttons strategically throughout your home as an added safety precaution.

We recommend putting at least one in the bathroom (this is where most falls occur) and putting them low to the ground where you can reach them if you fall.

Bay Alarm Medical Alert add-on options 

Bay Alarm Medical has a lot of extras you can add to your medical alert package, but note that the caregiver mobile app isn't available with all plans. Here's an overview of standard add-on features and how much they'll cost you. 

  • Lock box to give emergency responders easy access to your home: $30 each
  • Vial of Life emergency medical information: $8 each
  • Wall help buttons: $35 each
  • Automatic fall detection button: $10/month for the first and $15 per month each for any extras
  • Extra neck pendant or wristband: $35 each
  • Bella Charms for neck pendants: $25 each
  • Caregiver mobile app tracking: $5 per month
  • 4G LTE cellular connection for in-home medical alert: $10 per month

Bay Alarm Medical customer service

Bay Alarm Medical gets consistently high reviews for its equipment and monitoring. But we found negative reviews regarding fine print in the billing details and trouble with system returns. We wanted to read the fine print for ourselves, so we combed over a copy of the company’s Terms and Conditions. We don’t think it’s deceptive, but it can be confusing. We recommend reading everything carefully to avoid any surprises.

Customer support in many languages

One of Bay Alarm Medical’s standout features is multilingual customer support. Its monitoring personnel can communicate with users in 170 different languages, thanks to a partnership with Language Line Services. This is especially reassuring for caregivers assisting family members who don’t speak English.

Medical record inventory

Bay Alarm Medical provides a free Vial of Life registry with every package. This is a record of your medical information, including all the medications you’re on and any allergies or specific medical conditions. The Vial of Life helps emergency personnel provide the right care during a medical event. Even though it’s a paper record, it’s still handy to have ready before something happens. You can keep it in your home or in a purse or wallet.

Customer support summary

Overall, Bay Alarm Medical does a good job of supporting its customers. It has several customer-first policies, like its 30-day trial period and price-lock guarantee. What muddies the waters is the large number of package and bundling options that can lead to confusion.

We found Bay Alarm’s customer service representatives to be helpful and patient when wading through all the company’s offerings. If you’re willing to spend some time on the phone, it’s worth it to make sure you get all of your questions answered.

Pro Heading
Customer service pros
Pro Bullet Customer-first policies
Pro Bullet Multilingual services
Pro Bullet Good reputation
Pro Bullet Helpful customer service reps
Con Heading
Customer service cons
Con Bullet Confusing package options
Con Bullet Billing complaints

Things to consider for a medical alert system

Is an in-home medical alert system the best choice for me?

In-Home medical alert systems are a good fit if you identify with these statements:

  • I live alone or am home alone often.
  • I don’t leave the house on my own.
  • I have a high risk for or history of falls around the house.
  • I want to use a landline monitoring connection.

Is a mobile medical alert system the best choice for me?

A mobile medical alert system is a good fit if you identify with the statements below.

  • I regularly leave the house on my own.
  • I need coverage that reaches beyond 1,000 feet of the base station.
  • I have a high risk for falls.
  • I don’t want to use a landline monitoring connection.

Final word

Bay Alarm Medical’s month-to-month subscription makes it an excellent medical alert service for those who may need it only on a short-term basis. Customers are also happy with the monitoring service’s compassionate professionalism.

The medical alert systems are priced affordably, and it’s easy to add or subtract features and products as your needs change. It has a few minor hiccups when it comes to billing and returns, but most of them can be resolved by studying the fine print and communicating with customer service. Overall, we think it’s an excellent choice for older adults who want both independence and security.

FAQ

No, Bay Alarm Medical retains ownership of all equipment and loans it to you during your subscription period. But you’re on the hook if there’s any damage to the equipment, which could run you between $200 and $300. Fortunately, you can avoid that risk if you purchase a warranty protection plan. The plan is $5 per month and covers equipment up to $300.

The base unit must be plugged into a standard landline phone jack to connect with the monitoring center. For power, it needs a 110-volt electrical outlet that’s not connected to a light switch—you don’t want to turn off your medical alert system accidentally.

If you don’t have a landline, you can upgrade to a cellular-only plan for $10 per month. Bay Alarm provides the cellular connection, and you don’t have to have a cell phone or individual plan to use it.

Bay Alarm Medical recommends testing the button on your pendant or your base unit at least once a month or as often as you need for peace of mind. Press the button and wait for the system to dial out. When the responder asks if you need help, let them know you’re just testing it. There are no charges or penalties for testing your system or false alarms.

How we evaluated Bay Alarm Medical

Our review of Bay Alarm Medical is the result of real-life experience from my grandmother, hands-on product testing, customer reviews, and research. We considered package and equipment options, pricing, and customer service. We also looked at how easy it is to understand what the company offers and how easy it is to use the medical alert systems. See our full rankings methodology for more information about how we rank and review products and services.

Rebecca Edwards
Written by
Rebecca Edwards
Rebecca is the lead safety reporter and in-house expert for SafeWise.com. She has been a journalist and blogger for over 25 years, with a focus on home and community safety for the past eight. Rebecca spends dozens of hours every month poring over crime reports and spotting trends. Her safety expertise is sought after by publications, broadcast journalists, non-profit organizations, podcasts, and more. You can find her expert advice and analysis in places like TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader's Digest, Real Simple, and an ever-growing library of radio and TV clips.

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