Bay Alarm Medical Alert System Review

Aging adults want to be as independent as possible for as long as possible, and a medical alert device can help both older adults and caregivers achieve freedom and peace of mind. Our research shows that Bay Alarm Medical Alert is an affordable alert system, with flexible plans and equipment that's easy to use.
Image of Bay Alarm logo

Bay Alarm Medical

4.5/5
  • Easy installation
  • No activation fees
  • Flexible payment plans
  • No lengthy contracts

About Bay Alarm Medical

The Bay Alarm Medical Alert in-home system includes a base unit and an alert pendant. The base unit plugs into a wall outlet and phone jack, and you can wear the pendant around your neck like a necklace or on your wrist like a watch. When you press the button on the pendant, it sends a signal to your base station, and the base station calls the monitoring center. The base station acts like a very loud speakerphone, allowing for two-way communication with someone in the monitoring center. They will ask you if you need help and what kind of help you need. They can call a neighbor or family member for you if it’s not a medical emergency, or they can dispatch emergency responders if needed.

Best for Monitoring
Image of Bay Alarm in-home system

Bay Alarm Medical offers additional alert options as well, like a mobile GPS alert device that acts as a base station and alert pendant in one. This option lets you communicate with a monitoring center through the pendant itself. Bay Alarm also offers a fall detection pendant and a car GPS alert device that plugs into a vehicle’s charging outlet.

Bay Alarm Medical Pricing and Plans

No minimum contracts make Bay Alarm Medical ideal for those who may only need to use the service short-term. The company also lets you cancel your service at any time with a full refund of your unused months. Be sure to ask about discounts for members of the American Seniors Association, AMAC, USAA, AARP, and other organizations.

  Image of Bay Alarm in-home system Image of mobile GPS button Image of fall detection pendant Image of in-car medical alert
  In-Home System Mobile GPS Button Fall Detection Pendant In-Car Medical Alert
View Plans
Monthly Fee $19.95 $29.95 $29.90 $29.95
Base Station Required Y N Y N
Range Up to 1,000 feet N/A Up to 800 feet N/A
Battery Life 5 years 72 hours 2 years N/A
Two-Way Talk Y Y Y Y
Help Button Y Y Y Y
GPS Tracking N Y N Y

Pros

  • Free Activation
    Bay Alarm Medical does not charge any fee for installation or activation. You pay only your monthly subscription fee.
  • Price-Lock Guarantee
    Unlike other services that give you a special low introductory price and then raise your rates later on, Bay Alarm Medical guarantees your initial rate for as long as you use the service.
  • Flexible Payment Options
    You can choose to pay your bill every month, every three months, or every six months, which is convenient for those who may want to pay in advance.
  • Free Thirty-Day Trial
    Bay Alarm Medical offers a free thirty-day trial of their system so you can test it out before you sign up.

Cons

  • Billing Complaints
    While Bay Medical Alarm gets consistently high reviews for its equipment and monitoring, its negative reviews usually have to do with fine print regarding billing details and system returns. We were able to get a copy of the company’s Terms and Conditions by requesting it from an online service representative, and while we don’t think it’s deceptive, we do recommend reading it carefully to avoid any surprises.

Features and Usability

If you want full coverage both while you’re at home and while you’re out and about, we recommend bundling the In-Home System with the Mobile GPS Button. You get a $10 monthly discount when you subscribe to both, and you get the best of both worlds.

Pros

  • Multilingual Services
    One of Bay Alarm Medical’s standout features is that its monitoring personnel can communicate with users in 170 different languages thanks to a partnership with Language Line Services. This is especially reassuring for caregivers assisting family members who don’t speak English.
  • GPS Tracking for Caregivers
    For an additional fee of about five dollars a month, you can activate a tracking app for your loved one’s mobile GPS help device, letting you see real-time location information and view their activity history using a phone, tablet, or computer.
  • 24/7 Certified Monitoring
    Bay Alarm Medical operates two different monitoring centers, both in the US. The centers provide backup to each other in case of a power outage or if one goes offline, and both are Five Diamond Certified by The Monitoring Association.
  • Additional Help Buttons
    If you think you might get up in the middle of the night and forget to grab your alert pendant, Bay Alert Medical offers additional wireless help buttons that you can place strategically throughout your home as an added safety precaution. We recommend putting at least one in the bathroom (this is where most falls occur) and putting them low to the ground where they can be reached in case of a fall.

Cons

  • Small Reset Button
    If you accidentally press your emergency button, you can stop your medical alert system from calling out by pushing the reset button on the back of the console. But the button is small, and it may be difficult to reach. We recommend waiting for the response center to contact you and just telling them it was a mistake.
  • Unreliable Fall Detection
    Users of the automatic fall detection sensor report frequent false alarms and failure of the device to call out after a real fall. In order for the device to automatically send a help signal, it must be motionless for a full fifteen seconds after the fall to indicate that the user is unconscious. If the user is conscious, they must press the button in order to receive help, so it may not be the best option for those with memory or cognitive issues.
  • Mobile GPS Limitations
    It might be tempting to save some money by opting only for the mobile GPS pendant, but its battery life of just seventy-two hours means you’ll have to remember to keep it charged. Keep in mind that the time it spends on the charger is time it won’t be protecting you. The mobile GPS pendant isn’t waterproof either, so you won’t be able to wear it in the shower.

FAQs

Do I own the Bay Alarm Medical Alert equipment when I start my service?

No, Bay Alarm Medical retains ownership of all equipment and loans it to you during your subscription period. If the equipment is damaged in any way, you will have to pay between $200 and $300 to replace it.

What kind of outlet do I need for the in-home medical alert system?

The base unit must be plugged into a standard landline phone jack to call out, and it needs a 110-volt electrical outlet that is not connected to a light switch for power.

How do I know my system is working?

Bay Alarm Medical recommends testing the button on your pendant or your base unit at least once a month or as often as you need for peace of mind. Press the button and wait for the system to dial out. When the responder asks if you need help, let them know you’re just testing it.

The Bottom Line

Bay Alarm Medical’s month-to-month subscription option makes it a great medical alert service for those who may only need it on a short-term basis, and customers are happy with the monitoring service’s compassionate professionalism. It’s priced affordably, with options to easily add or subtract features and products as needs change. It has a few minor hiccups when it comes to billing and returns, but most of them can be resolved by studying the fine print and communicating with customer service. Overall, we think it’s an excellent choice for older adults who want both independence and security.

Pros

  • Low monthly fees
  • Easy installation
  • No activation fees
  • Caring monitoring professionals
  • Quick connection to emergency services

Cons

  • Fine print for system returns
  • Reports of unreliable fall detection

How We Evaluated Bay Alarm Medical

To evaluate Bay Alarm Medical alert systems, we studied information on the website, talked with customer service representatives, and read the company’s Terms and Conditions. We also read what others were saying about its products and services, and we compared it to similar systems on the market. To find out more about how we review products, check out the Safewise Methodology.

Written by Kasey Tross

Kasey Tross is a stay-at-home mom with four energetic kids, and she's married to a security expert, so safety is a top priority in the Tross home. When she's not writing, she enjoys reading, hiking, playing the flute, helping out at church, and eating far more chocolate than she should. Learn more

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