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Vivint Home Security Review

Smart home automation, customizable plans, and month-to-month contracts

Written by: Monique Seitz-Davis  |   Updated: April 12, 2018

Vivint provides a happy medium between smart home automation and professional monitoring. And while Vivint’s plans are more on the pricey side, Vivint’s offerings can be tailored to completely fit your needs.

Vivint

Best for Home Automation

  • À la carte customization
  • High-end home automation devices
  • Remote control
  • Energy management capabilities
  • Month-to-month service plan

About Vivint

You might know Vivint for the company’s solar panels, high-speed internet, or even its door-to-door sales approach. But as a security company, Vivint offers an unusual monitoring service that’s garnered attention. Unlike most companies that offer restrictive, pre-packaged plans, Vivint focuses on an à la carte approach. You can choose however many door sensors, cameras, or smoke detectors your home requires. And all of Vivint’s devices are designed specifically with home automation in mind, so you can remotely control the ins-and-outs of your security system. Want even more flexibility? Vivint gives you the option of a month-to-month or multi-year contract.

Learn More About Our Rating Criteria

Read Customer Reviews

vivint home security sign

Price and Contract

Learn More

Tech and Equipment

Learn More

Home Automation

Learn More

Customer Service

Learn More

Vivint Prices and Packages

 

Vivint Smart Home

View Plans

Top Pick: Vivint Smart Home Video

View Plans
Connectivity

Cellular

Cellular

Installation Type

Professional

Professional

Monitoring Fee

$39.99

$49.99

Installation Fee

$49.99

$49.99

Warranty

120 days*

120 days*

Option to Finance or Pay Up Front

Y

Y

Professional Monitoring

Y

Y

Monthly Monitoring Fee

Y

Y

Included Equipment

SkyControl Panel, door sensors, window sensors, motion sensors

SkyControl Panel, door sensors, window sensors, motion sensors, doorbell camera

Mobile App

Y

Y

Home Automation Capabilities

Y

Y

Wireless Security Cameras

Y

Y

Alerts

Mobile

Mobile

User Codes

Y

Y

False Alarm Safeguard

Y

Y

*Only available with Premium Service

How Vivint Home Security Stacks Up

Smart home automation, customizable plans, and month-to-month contracts

Price and Contract

Vivint’s pricing is a bit high. But you have two payment options—one of which is contract-free. The first: pay for all equipment up front and maintain a month-to-month monitoring fee with the company. This option allows you to cancel Vivint’s services whenever you please and own the equipment outright. Your second option: finance the equipment cost and alarm monitoring fees for a set, contractual period.

Pros
  • Professional Monitoring
    Regardless of what plan you choose, Vivint provides professional alarm monitoring to ensure your home is well protected against intruders or life-threatening traumas. To prevent any false alarm, Vivint’s system features two-way communication. Once an alert is initiated, a company rep will attempt to contact you through the Sky Control Panel before notifying an emergency response team.
  • À La Carte Customization
    The world is your oyster when it comes to Vivint’s equipment. You can pick and choose the number of door sensors, cameras, or key fobs you want to include in your plan—you can even have more than one smart thermostat if you’d like. Regardless, Vivint always includes the Sky Control panel, as well as motion, door, and window sensors in every plan.
  • Upgrade Anytime
    You can upgrade your contract or add on extra devices at any time. But you can never downgrade your plan, so think twice about what you want before committing to a contract with the company.
Cons
  • Hefty Up-Front Cost
    If you opt for the month-to-month plan, you’ll need to pay for all of your equipment outright—and the up-front cost can get pretty high. On the other hand, if you pick the financing plan, know that you’ll be locked into at least a five-year contract.

Tech and Equipment

Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so you don’t have to fumble through a difficult installation.

Pros
  • Sky Control Panel
    On the whole, Vivint’s control panel offerings are great. The most notable feature is the two-way voice communication. It doubles as a safeguard against a false alarm and allows you to remotely connect and speak with people in your home. So if you won’t be home when the kids get off the bus, not to worry—you can check in with them once they arrive at home.
  • Transportable, Wireless Equipment
    Forget about drilling giant craters in the walls of your home—Vivint’s equipment is both transportable and wireless, so you can change the location of a motion sensor or even the indoor or outdoor camera whenever you please.
  • Sky Mobile App
    The Sky mobile app offers a convenient and reassuring feel with its remote control and fast alert time. You can check the video live feed from your home’s security cameras or remotely arm and disarm the alarm system from your phone. The app is comparable to the navigation you’ll find on the control panel, which makes flip-flopping between the two a bit easier for the user. Plus, you get a live feed of all video cameras in your home. To find out more about how Vivint’s app stacks up, read our review.
Cons

Rather than running on Wi-Fi, Vivint has a cellular connection. Unfortunately, this type of connection doesn’t work for all customers, particularly those who live in remote regions with little to no cell service.

  • Cellular Connection
    Not all parts of the United States have a strong cellular connection—if they have any cellular coverage at all. Should you live in an area like this, visit our Best Home Security Systems appraisal to find the most suitable home security system for you.

Home Automation

From security cameras and smart thermostats to automatic door locks, Vivint has a variety of home automation devices to choose from. Proprietary products like the Ping Camera come with nifty features like two-way voice and motion sensor capabilities. And Vivint boasts compatibility with other mainstream products, so if you’re partial to one brand in particular (like a Nest thermostat) you don’t have to compromise.

Pros
  • Wide Variety
    Vivint offers a wide variety of smart home devices, allowing you to pick and choose what is best suited for your checkbook or home. Plus, Vivint’s devices are compatible with all Nest and Amazon Echo products.
  • Energy Efficiency
    Vivint’s energy-saving devices, like smart light bulbs or thermostats, can help the planet and keep cash in your pocket—energy-smart devices reportedly cut energy costs by 30%.
  • Remote Control
    Thanks to Vivint’s Sky Control app, you get the convenience of remote control over everything from a doorbell camera, automatic smart door locks, or outdoor and indoor security cameras. And to top it off, the mobile app Is easy to use so you can unlock your front door for the kids when they get home from school.
Cons
  • Costs Add Up Fast
    The sky’s the limit regarding customization, but the costs of those ten security cameras add up quickly. If you’re worried about keeping costs reasonable, make sure you work with a Vivint representative to ensure you don’t max out your budget right off the bat.

Customer Service

While Vivint’s systems are tailored to fit your needs, reviewers stated that Vivint struggles with delivering dependable customer service—both for user questions and in emergency situations. On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. As one of its weaker points, Vivint’s customer service is worth weighing against their strengths as you decide which home security system to invest in.

Pros
  • Comprehensive Walk-Through
    Because of Vivint’s à la carte approach, the company caters its offerings to you and your home’s needs. This method ensures that you get the best security system that you can build upon down the road, rather than a restrictive one.
Cons
  • Negative Customer Reviews
    Reviewers stated that Vivint’s customer service has a salesy approach and thus frequently misleads customers into purchasing devices they don’t necessarily want or need.

Vivint Smart Home FAQs

Does Vivint have a money-back guarantee?

No—unlike many of its competitors, Vivint does not have a money-back guarantee. To find out more, visit our page devoted to FAQs about Vivint.

Does Vivint have an equipment warranty?

Yes—Vivint has a 120-day warranty for its proprietary equipment, such as its smoke detector, doorbell camera, motion detector, or outdoor camera. If you purchase a non-Vivint-branded item, such as a Nest thermostat or Amazon Echo device, be sure to check with the brand’s company for warranty details.

Does Vivint have an activation fee?

Yes—Vivint has a newly instated activation fee of $49.99.

Does Vivint have cloud storage?

Yes—it’s called Vivint Smart Drive. This convenient device, once known as Space Monkey, provides secure storage much like an external hard drive does. It allows you to stream and seamlessly upload all security camera clips with little to no effort. So you can forget about losing all important security recordings or even family photos once a device has kicked the bucket.

Is Vivint’s Sky Control app easy to use?

Yes—according to customer reviews, the Sky Control app is very user friendly and offers an intuitive feel. So you can toggle between the company’s home security devices with ease.

Is Vivint’s tech compatible with Nest or Amazon Echo?

Yes—Vivint is compatible with both Nest and Amazon Echo products.

Do Vivint’s home security plans come with yard signs?

Yes—however, be aware that the sign is smaller than Vivint’s competitors’ signage, so be sure to keep the sign visible not only during the day but also at night with a solar or battery-powered light.

Does Vivint have a smart garage door opener?

Yes—this is another security feature you can tack onto your alarm monitoring plan. Smart garage door openers reportedly increase your home’s value and safeguard your valuables from thieves.

Can I control lights remotely with Vivint?

Yes—again, one of the company’s strongest selling points is the home automation capabilities.

Can I cancel my plan at any time?

If you choose to pay Vivint up front for the entire cost of your equipment, you’re automatically eligible for Vivint’s month-to-month contract and professional alarm monitoring. With this plan, you can cancel at any point in time. However, if you don’t buy the equipment outright, you’re locked into a contract that could last up to three years.

Vivint Smart Home Equipment

Indoor Camera

Maintain a watchful eye on your valuables with the help of an indoor camera.

Video Doorbell Camera

Forget about ding-dong-ditching: an interactive doorbell camera, in addition to an outdoor security camera, can help keep pranksters and thieves at bay.

Automatic Door Lock

Whether your hands are full of groceries or the kids forgot their keys at home, a smart automatic door lock can be remotely controlled—so you or Junior can get into the house safely and accident-free.

Door and Window Sensors

When paired with Vivint’s glass-break sensor, door and window sensors enhance your home’s level of security.

Smart Thermostat

Save money and energy with the help of a smart and easy-to-use thermostat.

Control Panel

From a touchscreen to basic, push-button control panels, Vivint enables you to easily maintain your home security system.

Key Fob

Count on Vivint’s key fob to easily arm or disarm your system with the simple push of a button.

Carbon Monoxide Detector

Protect your family and detect an invisible killer with this helpful carbon monoxide detector.

The Bottom Line

Vivint is a security company best suited for folks who are looking to make the most of home automation products that are on the market. Additionally, the company sets itself apart from the rest with its customizable plans but could improve the customer service offerings.

Pros
  • Home automation capabilities
  • Energy management
  • Financing available
  • À la carte customization
  • Portable, wireless equipment
  • Cellular connection
Cons
  • Expensive up-front cost
  • Negative customer reviews

Vivint Customer Reviews

Not Quite What They Promise

I have the newest panel, 4 wireless cameras, 24/7 recording, lots and lots of sensors. The full blown system. There are several issues. The panel is slow, and gets slower as time goes on, so you have to reboot it every week or two. The cameras have an effective wifi distance of about 30 feet and that is a maximum. I have 2 cameras that go offline at least once an hour. The cameras that do work still have issues where you view a live feed and it says it's LIVE but there are no changes shown to you. So it's really not live, it may be a frame from 5 minutes ago. Integrations with Nest are in their infancy and don't work that great. Stick to the basic features and they'll work. Garage sensors often report the garage being open several minutes after you've closed them. The door sensors and garage sensors often report that the door is open when it is not. This system is not rock solid. While there are some really cool features, it's not reliable. And working with support is hit and miss. I had two chat support issues yesterday and got completely different policy based answers from each of them.

Jason J. from Herriman, UT | July 31, 2018
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Professional Co.

I used Vivint company since I came to US two years ago and use it in many location they are professional, reliable and more efficient than the other company which I heard about them from friends

Hussein A. from Katy, TX | July 31, 2018
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Great Service

Excellent service, Agents and tech support are very polite and helpful. All equipments work well and the price is very reasonable. My home is protected by Vivint fir 5 years.

Victoria T. from Mamaroneck, NY | July 31, 2018
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Service

Ok service when it's no issues

Sheldon J. from Fayetteville, NC | July 31, 2018
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My Vivint Experience

Telephone customer service people read from a book, and not real experience. Some of the telephone support people are rude too. In one case, after spending close to ninety minutes with a telephone support person who could not resolved the issue of bringing my doorbell camera back on line, I had to wait a few weeks for a technician to come to my home. Also, when I had a fire at my home, there was no time to stand sat the panel and have a casual conversation with a book-reading technician. The fire department arrived 22 minutes later. I had to telephone them myself! I do, however, love and rely on my doorbell camera!

Susan H. from Washington, DC | July 31, 2018
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Unimpressed

Cameras never work correctly. Video is always choppy, supposed to record on movement and misses movement all the time. Customer service is terrible. Lied to multiple times about pricing. When the contract is up, I am switching companies.

James C. from Jacksonville, FL | July 31, 2018
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Good People

I love Vivint the people are very nice and helpful

Annette W. from Houston , TX | July 31, 2018
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Safe And Secure

I love my Vivint when I'm in my home I feel safe and secure and I never worry when I leave home knowing that they're watching over my home I feel they're the best at what they do

Glenda M. from Pioneer, LA | July 31, 2018
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Good

It is very helpful

Jian Z. from Hattiesburg , MS | July 31, 2018
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Vivint Security

Best security hands down I have ever had ! I can monitor my home from anywhere in USA and lock unlock doors , I can even talk to guests from my doorbell through my phone AP! I also love the feature that when my security system alarm goes off the on call security has a love agent that asks you if your okay it’s extremely loud and makes me feel like I have my own personal police station at my home! If I was ever to be in a situation being attacked and they didn’t need know of my security system the operator would be able to hear me and if I didn’t say anything would immediately send for help! The security cameras have several settings and the range of view is very broad! I can see past my drive way into the street and even near by neighbors homes . The best part is it is extremely IN EXPENSIVE! It is one of my least expensive bills and does the most for me and my families safety ! I love to show it off to my friends and family ! I HIGHLY SUGGEST THIS SYSTEM TO ANYONE LOOKING FOR SECURITY AND A FRIENDLY BUDGET! I absolutely LOVEEEEEE VIVINT !

Jill C. from Tomball , TX | July 31, 2018
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Excellent System, Awesome Pros!!!

Love the system, easy to use, and better than the rest.

Bill S. from Plainfield, IN | July 31, 2018
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Spectacular Vivint Review

My wife, Trisha, and I have really enjoyed our Vivint experience. From the moment the Braden came to our door, to being on vacation, we have had a great experience with Vivint. They were able to install the products that very night! It has been comforting to know our house is locked, verified and check by the Vivint system when we are out of town. We find a great deal of reassurance. Vivint also allowed us to customize our settings by a simple call, or by using the control panel that we have tucked in our pantry. We recommend the Vivint products, especially the key pad door locks that can be easily verified to be locked while laying in bed! Thanks- Joel.

Joel R. from Westerville, OH | July 31, 2018
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Reasons We Are Disappointed

System regularly does not recognize devices. Software upgrades were not done our system automatically like they are suppose to be. Your people are great!

Leon P. from Buda, TX | July 31, 2018
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Great Product

Love our alarm system!!

Joanna M. from Kempner, TX | July 31, 2018
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Love This Product And Service!

Literally, l love my Vivant System. Sounds strange to talk about your security system that way--but it's true. My daughter referred me to the product and I was so pleasantly surprised at the experience from the initial informational call to the installation. I have had a security system for the past 20 years, and I have never even thought about writing a review or suggesting someone engage them for service. I am a huge advocate and tell everyone I know because it is a fantastic product (especially the doorbell camera) and I love the app! If you are in the market...check them out. I believe you will have the same experience!

Johanna B. from Omaha, NE | July 31, 2018
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I Love It

Give it a 5 I love it's

Keamon H. from Lancaster, TX | July 31, 2018
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New Customer

Sometimes it works but their customer service comes in

Gisele T. from Allegan, MI | July 31, 2018
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Worst Company Ever

This is the worst company ever. My equipment regularly malfunctions. One time when I called in to trouble shoot a problem after being on hold for an hour the over the phone tech did something that disabled the ENTIRE SYSTEM. Even though it was their fault they took about 10 days to come fix it. So I was without a securit system or smart thermostat. I am currently waiting (going on 2 weeks now) to have yet another tech come out to fix again. They suck. Seriously.

Jamie M. from Arlington, TX | July 31, 2018
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Feels Safe

We sleep peacefully like and Angel is watching over us the best feeling in the world

James H. from Philadelphia, PA | July 31, 2018
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Great Service

Great service and very reliable

John G. from Peoria, IL | July 31, 2018
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Ok Equipment

I have had a few issues with my equipment not always functioning. Customer service is mediocre some people are helpful others seemingly have no clue what they are talking about and give terrible advice on fixing equipment.

Jordan L. from Whitestown, IN | July 31, 2018
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Love It!

We love Vivint! We have had zero issues when we call customer service or even the tech that set up the alarm for us. It has all been done in a way that makes us feel safe and comfortable with an alarm system. We are so glad we were referred to Vivint by a family friend.

Jennifer A. from Phoenix, AZ | July 31, 2018
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I Love It.

I love it, great service and great devices quality. Every time that I leave my home I stay with totally conform because my home it’s protected by Vivint Professionals.

Martin M. from Laredo, TX | July 31, 2018
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Great

Service has been excellent so far

John M. from Las Vegas, NV | July 31, 2018
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Review

We have had our system for a few months now. We have had several issues with our Internet causing problem, but Vivint has come out and upgraded things and have taken care of all of the issues now. We feel more secure having the system in our home, and are confident that it will also increase the resale value of our home when its time to sell.

Dan B. from Brownsburg, IN | July 24, 2018
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Vivint Protection

I feel Vivint is a good quality home security system that is comparable to other systems. The staff is very courteous and helpful when contacting them by phone.

Joann M. from Rhame, ND | July 20, 2018
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Amazing Security System And Service.

Vivint is worth penny for service and equipment. Tech are professional as well as the support staff. The response time is incredible, the camera images are crystal clear. Easy to run system, user friendly and makes you feel safe anytime during the day if you're away or at home. Vivint is on duty 24 /7 everyday. Best choice i made to protect me family and home.

Jose N. from Chicago, IL | July 19, 2018
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Vivint

Great service

Andre P. from Prince George Bc, | July 19, 2018
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Home Secure

I love the system, But sometimes it gets disconnected

Rondell G. from Rochester, NY | July 18, 2018
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Avoid Vivint

I committed to about $5K to install Vivint's home automation and security system in my house about 6 months ago. It was a terrible mistake. You simply cannot trust anything the salesperson says, not because they are lying, but because the company will not back up their products or services. First sign of problems was that the first installer failed to complete my install and then forged (yes, forged!) my signature on all of his paperwork to indicate it was done and that I was satisfied with the job. It took two more installers to complete the job and by complete, I mean: the garage door device never worked (I still don't know for sure if they removed it from my bill), the cameras work about half the time, I had to get a neighbor to install the Nest (they couldn't figure it out), the front door camera is already failing, and the storage device they installed has never worked (altogether a few hundred dollars of equipment and services I mostly paid for but didn't get). Most frustrating is the fact that I have NEVER been able to get a printed accounting for the charges on my account, which have ranged from about $45 per month to $200 per month, and continue to vary every month. This company seems to be run by a bunch of teenagers, and is one of the most unprofessional organizations I have ever encountered. Efforts to get this cleared up have taken hours and hours, and most of these problems remain today because I have not been able to get resolution on them. My advice is to go with anyone but Vivint for these services. I cannot imagine that I am alone in this miserable experience, and I am anticipating the inevitable letter from the class action law firm.

Darren W. from Tampa, FL | July 17, 2018
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I Love Vivint!!!!!

We made the switch to Vivint from ADT. We love the fact of knowing that we are being monitored EVERYDAY... we wasn’t so sure about our last company. Thanks Vivint Smart Home for keeping your word...

David C. from Stafford, VA | July 16, 2018
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Service

We have been very satisfied with the service we have received. At times when I have gone to deactivate the system in the morning I personally appreciate it so so much because it feels so personable the times when I have not been able to deactivate it on time because either I have tripped or it has been to dark in the hallway, and I have explained. I guess they have been patient with me. Not everyone does that.. Thank you

Dania M. from Gainesville, FL | July 12, 2018
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Not A Reliable System

my system has not worked correctly since it was installed

Edward F. from Boutte, LA | July 12, 2018
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Very Curtis

Had several issues with the system being set up. So they took tare of it. Unfortunately my garage door that's attached to my house. Someone tried to break in ripped the door off the hindge. They didn't get in but the alarm didn't go off to alert no one. I had to call 911 to get them to come out

James W. from Colorado City, TX | July 11, 2018
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Vivint System

I would not recommend this system. From the start it has not performed like it's advertised. We are set in a contract to pay each month for the next years to come, that doesn't even work like its suppose too. Sent several tecks out to fix, still not fixed!!

Corry P. from Santee, CA | July 11, 2018
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Very Satisfied....

Love the live camera feeds that I can review on my phone. The playbacks are very helpful. Highly recommend.

Don H. from Mableton, GA | July 11, 2018
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Outstanding Company

I wanted to take a minute to tell you about Vivint, at every turn they have been helpful, there tech support (which I have rarely had to call, unless I was adding equipment to my account) has been excellent, and there tech's in the field are the best I have ever had the pleasure of interacting with.

Patrick L. from Tyler, TX | July 11, 2018
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I Love My Vivant

I feel totally protected with my Vivant Home Security system. On a few occasions I have forgotten that my system was armed and opened a door. In just a few seconds they are there wanting to know if I was ok. Once I actually left the house as soon as I opened the door. When they could not reach me that called my back up emergency person and dispatched the police. I know they have my life in their hands and could not be better satisfied.

Diane M. from Muscle Shoals, AL | July 11, 2018
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I Love My Vivint Smart Home!

I decided a little over two years ago to have a home security system installed to go in the direction of having a "smart " home. I was referred to Vivint and have been extremely pleased from installation to equipment to service! Just renewed my contract and plan to add more accessories.

Derryck H. from Towson, MD | July 11, 2018
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I Value My Home Security System

I truly value my home security system. I love being able to see who’s at the front door when the door bell rings. I screen who the person is and determine if I want to answer the door or ignore. Also the fact I can secure my home when leaving it for the day or when I leave on vacation, is oh so important to me. Also your customer service department is outstanding! Whenever I’ve had an issue, no matter how small or how big, customer service has been able to resolve my issue. They are always ever so respectful. Thank you to your customer service department for being so kind.

Carolyn M. from Cedar Rapids , IA | July 10, 2018
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Thanks For Your Patience.

Vivint customer service notified us of an alarm with our back door. They were very cooperative with us, stating that the police had been notified. Since we were close by, we asked that they cancel the police. On the way home, I called customer service again asking for specifics on the alarm. Again the customer service person was very helpful and patient. When I enter the house I triggered the front door alarm and Vivint personnel called to confirm that everything was alright. The house was secure and all doors still locked. We notified the Vivint representative that it was apparently a false alarm and cleared the alarm, etc. Thank you for the quick response and follow up.

Jimmy C. from North Little Rock, AR | July 10, 2018
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Quality Security But Poor Mobile App

Like vivint but app is subpar at best. Constantly says my mobile doesn't have connection despite full 4g Verizon service or wifi. Takes forever to load the doorbell camera when it works. Backyard camera is over sensitive picking up every breeze despite lowering sensitivity. Control panel is a toy. Wish I would have got the Google panel. Needs improvements more better rating. Had one accidental alarm and got a call right away which is most important.

Clint M. from United States, TX | July 10, 2018
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Vivint Smart Vivint

Smart Home 🏡 Vivint , has given the 200% to leave my home with a sense of security , as well as staying , before I had Smart home 🏡 Vivint , someone came threw my front door , to my bed room , while sleeping , I screamed, he went out my open balcony & escaped, I feared for my life , emiditly went to my I phone , an looked up the home security company’s , I called several company’s , I told them my story , an had no sympathy’s,& thier prices were not in my budget, Until I found , Smart home 🏡 security, told the representative, that they connected me with , said you have gone threw horrible experience, we would like to assure you , you’ll have a better nights sleep& assure you , your home will be armed staying at home & away from home, because I told the Vivint rep. My home had been broken into while away 😲 an my car 🚗 has been broken into as well , Vivint Smart Home Rep. Suggested a front door camera 👍🏻 A bed room camera 👍🏻 An a balcony back door camera 👍🏻 All at a great price , that fit my budget perfectly 🙏🏻 I ask the Vivint rep. , how long would it take for a Vivint technician, to come out , she ask me if tomorrow would be ok 👍🏻 I’ve never felt a sense of security , in my Home 🏡 until now that I have Smart Home security, I sleep better at nite 😇 If I feel I need to view my front door or my parked car 🚗, all I have to do , is check on my Smart home app. In my cell phone , while in bed 👍🏻 I can see clips & hear notifications threw the day or night , an while I’m sitting in my living room my Vivint wall panel gives me each camera view 👍🏻 I’m Blessed 🙏🏻 And the happiest young lady of 71 years , to live my golden years with , Vivint Smart home security ❤️

Cristina G. from Tujunga , CA | July 10, 2018
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Great Security

I have had the Vivint System in place for the past 2 months and love the security it has offered me. I am able to check love being able to check my cameras during the day to make sure everything is ok at home.

Elizabeth B. from Mtn. Viewa, MO | July 10, 2018
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Security System

I love the system .I can check my house when I am away. I know when someone lea, because the system will tell me when each door was opened. I really enjoy being able to sit in the csr and arm/disarm the alarm.

Donna M. from Gary, IN | July 09, 2018
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Outstanding Customer Service

It makes a difference when you can feel that a person is genuinely interested on helping and concerned about your problem. That has been my on-going experience every time I contact Vivint or their professional monitoring team contacts me.

Emilio R. from Miami, FL | July 09, 2018
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Great Customer Service

Each team of alarm techs we have had in our home have all been very nice and professional. The last team changed out one wire from the back of the alarm panel to the attic and it seemed to work "magic" no more of the cameras going off line. We are very happy with the camera system and the ability to see what it going on from our cell phones.

Diane B. from Spring, TX | July 09, 2018
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Wonderful, Fast, Reliable!

I really love the customer service and how patient they are. I like that they suggest items based on your usage. I like that the service techs are fast and equipped with replacement items when the ones received aren't working or the right fit. I definitely recommend them!!!

Cherissa P. from West Valley City, UT | July 09, 2018
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Feeling Safe

No more are we safe to leave our doors and windows unlocked like in the older days. Today we need not only the safety of the cameras and alarms but the proof to go with it. Vivint has given my family the much needed feel of security as two years ago we had some one enter our home just before Christmas time. We now have the camera and alarm to help ease our worry of someone entering our home. The people at Vivint have been very helpful and quick to even the false alarms that we have accidentally set off. I would recommend Vivint as safe and secure and definitely affordable. I love the fact that m,y neighbors all around me are also with Vivint and our cameras not only protect our home but theirs as well and visa versa. We have a awesome neighbor hood watch system going because we are all with Vivint. If you or your family are considering a secure and affordable route please contact Vivint, you have several options to choose for your protection. Thank You Vivint!!!!

Debra O. from Billings, MT | July 08, 2018
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Security System

I love my new Vivint home security system which make them overall #1 security system nationwide!!!

Earl J. from Gonzales , LA | July 08, 2018
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Vivint Home Security

Wonderful System Love it. They are top of the line home security.

Charles D. from Dallas, GA | July 08, 2018
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Satisfied Customers

We have been completely satisfied with our Vivint Home Security System. We would highly recommend Vivint to anyone.

Deon S. from Cedaredge, CO | July 07, 2018
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Vivint Review

Pros: I was referred to Vivint by a friend and couldn't be happier. Until I was referred, I had never heard of the service. However, the products are great and the service is amazing. The products integrate into you home and you really don't nice the sensors. The installation is quite painless and the technicians are very skilled/respectful of your home. They sometimes push for you to purchase additional products, but I actually found I purchased less than planned after talking with my technician. Also, I love the financing options available for the products. Cons: Make sure to get everything you think you need initially. You don't get the option to finance products after the initial install and thus can be slightly frustrating if you want to expand (ie. home cameras). Also, while Vivint says they work with other products, be cautious of that. I purchased some FirstAlert smoke detector that were supposed to be compatible (Z-wave) and found they would not work. Also, the technical support was less that helpful at trying to get them to integrate.

Charles B. from Roanoke, VA | July 07, 2018
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Remote Control Is Good

I'm actually in Canada, not Washington; but in any case, I like Vivint in that I can lock the house remotely and rest assured that my house is fine even if I am not home.

Isaac S. from Chilliwack, WA | July 07, 2018
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Highly Recommend

They are not the least expensive.... But you get what you pay for. I love my service! I can see my house at anytime from anywhere that I am. Great customer service. So far, no outages.

D G. from Columbia, SC | July 07, 2018
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Thanks For The Protection

The system I have is great. I set the alarm off one day and before I got in my truck I was getting a call to make sure this was not an accident. I know that I am being monitored and I feel safe. Thank you

Debra S. from Warner Robins , GA | July 07, 2018
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Great Service

Vivint is a great alarm service, we have had great service since we have joined them. The company also gives us weather alerts and the simplicity of calling the customer through the control panel for security purposes. I highly recommend Vivint Company to anyone who asks me for a great company.

Clyde O. from Marrero, LA | July 07, 2018
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Wonderful Service

I was having a problem with my panel indicating my garage batteries needed to be changed. I was connected to a wonderful employee by the name of Harry and he helped me fix the problem. Harry was patient, kind, and understanding. He is definitely an access to your company. Harry is awesome and rocks!

Cynthia M. from Ladson, SC | July 07, 2018
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Important Pluses And Significant Minuses

The plusses would include the company's rapid response to alarms and my ability to check and to set aspects of the system remotely, i.e. turn lights off/on; review camera clips either using the key fob on my phone app. The minus is the unreliability of the camera. Sometimes it records "movement" when the only movement I see on the clip are the shadows of blowing leaves on the porch floor; other times I have no clue what activated the camera. On the other hand there are times when I know there was movement and nothing was recorded. Example: this morning I worked on the front porch and in the yard. That was recorded. Two hours later I checked to see if the mail had come....it had! (there was no mail in the box earlier). There was NO recording of the mail carrier walking up my front walk, up my porch steps, putting mail in the box (right next to the camera), and walking away. There was a clip from the previous day showing mail delivery. I am keeping the Vivint System for now, but will look at other options and consider making a change in the future.

Dorothy T. from Denver, CO | July 07, 2018
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Customer Service

so patient with those of us who are not electronically savvy

Gerald H. from Albuquerque, NM | July 07, 2018
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Meh

Vivint is definitely a legit company and overall I’m satisfied with my experience with them. Pros - lots of features and add ons, especially for smart home stuff like lights and voice activated control. - easy to use platform that is fairly simple to learn and understand. Cons - glitchy software that is a pain to troubleshoot - specifically video playback that even the tech support can’t fix. - customer service is great although it took 2 hours to reset a camera that went out. The next time the camera went out I didn’t want to sit on the phone for two hours so I had someone come out to fix it. Little did I know on my next bill they charged me $45 for a service call that they did not inform me about when I set up the appointment. Later when I called they said it’s their policy to inform people that it costs $45 to have someone come out to fix a problem (which they did not tell me). I asked to argue that and they said they would call me back with a decision. I never heard back and was never credited back. All in all I like Vivin and hope they get better.

David E. from Kansas City, MO | July 07, 2018
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Love It

We love our new system. The whole experience was wonderful. The guys who installed everything was informative and very friendly. It's worth every penny. We would do it again in a heartbeat. The doorbell camera, is amazing. We have told so many people about your company, and how they should get it and why.

Dena U. from Grande Prairie, | July 07, 2018
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Love It

Just love it,,it always notify me of everything that happened out of my house.

Dadmary P. from Hope Mills, NC | July 07, 2018
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Great Concept, Poor Execution

Loved the system initially, but always goes offline, reboot the thing once a week and camera stopped recording clips. Support is good and they did come out and fixed the issue, but it went back to its usual lagging self in less than a week. Hopefully they can invest in to their infrastructure and improve on the issues that seem to happen to all people I know that have the system

Dimitry K. from New Jersey, MT | July 07, 2018
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Safe And Protected

God Bless - Safe is how I feel when my Vivint alarm is on and i’m at home! Protected when I leave my property . Yes there have been some unfortunate Incidentals and Vivint was there from the beginning To the end. They informed me of the problem and stiayed with me until I got home. Called back to see if everything went well. I’m quite pleased with my Vivint System A-1 Thank You 🙏🏾 You Be Blessed🙏🏾Amen

Elliott J. from Cleveland, OH | July 07, 2018
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Vivint Is Amazing!

I am very happy with the incredible features and value that I receive with my Vivint security system. I love the "live" cameras and the ability to check the exterior and interior videos from earlier times and previous days. I can set alarm and unarm my property from anywhere in the world. We recently had to unarm the home from a cruise ship in the carribean to let a family member in. It was like magic! I dont have worry or wonder if I left the garage door open anymore because I can open and close it with one touch I love the doorbell came and the ability to see and speak to visitors and unwanted solicitors when I am not home. Packages and deliveries can be left at front door with no worries because everything is on video. We love our Vivint smart home security. Life is so much safer with Vivint watching over us. Everyone should have one!

Celestine K. from Valrico, FL | July 07, 2018
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Great

Great service. Can't say enough about this company. Keep up the

Diana L. from Arkadelphia , AR | July 07, 2018
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Great Connectivity And Security Response

I like the equipment and responsiveness of the company. Very good! Only thing I would ask to improve are the user interfaces on both the control panel and the app. The app is OKAY, but I can’t fully control camera options. On the control panel, sensitivity and detection settings are not intuitive. They use arbitrary settings like object size and motion sensitivity without any associated units. I have to play around with settings to get what I want, but I never get the setting I want. The system should also be able to ignore things like, swinging branches and patio shades, or pool vaccums. A lot of wasted recording going to inanaimate objects I can’t get the system to ignore. It either picks up those things, or it’s not sensitive enough to see when cars are people arrive. No real good compromise. I like the system, I just want these things improved.

Cody C. from Phoenix, AZ | July 07, 2018
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Love Everything Except Cameras Go Offline

We love Vivint except cameras constantly go off line Camera definition is spectacular Activity observed by cameras is perfect Doorbell camera is unbelievably good Just wish cameras weren’t off line all the time

Dave H. from Great Falld, MT | July 07, 2018
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Best Of The Land

When my wife and I first went with VIVNT we were pleasantly surprised. The salesman advised us what will be happening, when it will happen. He was correct. The tech came when promised, went completely thru our home installing what was needed, where it was needed. Some extras, we decided on were installed. I had to called customer service a couple of times and met with, experts, who knew the area to help me, and the problem was solved. Once while talking with Tech support I was advised one set of batteries was going bad. The tech told me how to change the batteries. Once again pleasantly surprised. We have never had any problems and plan to stay with VIVNT for many more years.

David K. from Pennsauken , NJ | July 06, 2018
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Easy To Use

Our system is so easy to use, while also allowing us to feel secure and safe in our home. Great customer service upon installation and with questions and concerns. I recommend Vivint to everyone!

Jaime L. from Cookeville, TN | July 06, 2018
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Vacation Peace Of Mind

While on vacation noted that our backyard camera was out. I contacted Vivint by chat and was able to get the camera back on within 10 minutes.

Erna P. from Laredo, Tx, TX | July 06, 2018
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My Vivent Experince

I have had some severa problems with my system. Talon the technician was and is amazing and very helpful and dependable, however Zach Christensen will not return my texts or calls.

Jenna A. from Olive Branch, MS | July 06, 2018
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Great Service

I really like this service. I wish they would update the panel to be able to work with 2 doorbell cameras.

Debra H. from Lansing, MI | July 06, 2018
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Excellence!!

With any electrical device there is bound to be problems but vivint tries to go above and beyond to fix the problem. Thank you fir your patience and professionalism.

Elda M. from Pasco , WA | July 06, 2018
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Vivint Give Us Peace Of Mind

A good security system is meant to provide home dwellers peace. Our choice is Vivint. They have provided us all the equipment and service that we need all at a reasonable price.

Felipe P. from Crowley, TX | July 06, 2018
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Very Aware

I like the fact that you can monitor your home even when you’re away and it gives you the feel of really being secure away and while you’re home

Teresa D. from Plantersville , MS | July 06, 2018
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Safer With Vivint

I definitely feel a lot safer with Vivint in my home. Even though I haven't had any real emergencies they are always quick to respond when the fire alarm goes off or even when the dog set off the glass breakage alarm. I would recommend them to anyone.

Marjorie V. from Red Deer Alberta, Canada, AL | July 06, 2018
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Simple And Easy

Simple and easy to use. Most of time having to call service or tech support have been painless and answered quickly.

Nicole Y. from Peace River , | July 06, 2018
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Make Your $$$ Worth It

We currently have Vivint as our security provider and I feel that we have made a excellent choice going with Vivint. They offer the doorbell camera which you could answer the door from the app if you are not home, which is really cool. The service and equipment they offer is great. Vivint offers a lot to turn your home into a smart house. I feel that I would be paying more with other providers to secure my home then what I pay for with Vivint. Vivint offers more services for a reasonable price.

Damien A. from Albuquerque, NM | July 06, 2018
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More Like 0 Stars

My system has stopped working Properly for a long time now. I just want my security system to be at 100% and honor the contract I agreed to. I feel so frustrated with this whole situation and would also like to state that at the moment I am facing a possible cancellation to which I want to completely avoid this scenario.

Juan R. from Edmonton, AL | July 06, 2018
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Love Vivint

Have had Vivint for years never had a problem.. When something goes wrong Vivint is on it quick if it’s an alarm or a low battery always calling to get the problem solved .

Erika C. from Odessa, TX | July 06, 2018
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Great Alarm Company

I have had the alarm for several months. The alarm is very easy to use. The doorbell camera is great. The smart thermostat is also a great feature

Edward D. from Independence , MO | July 06, 2018
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Pretty Good

We upgraded our older security system to Vivent to enjoy the possibility to activate and monitor my home remotely via my cell phone. With our smart home we can now control our lights cameras and thermostat from our phone anytime and anywhere. You'll need to have internet and a wifi set up at your home but most homes these days already have that. And that is where my only complaint comes in. We've had two thunderstorms come thru and both times we were away on vacations. Unfortunately the electricity in the neighborhood blinked and caused the entire system to become inaccessible. When we got home a few days later I had to reboot the entire system to get everything in sync. My doorbell camera was unable to record anything during these days so I was unable to review any activity during these days.

Dennis F. from Houston, TX | July 06, 2018
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Nothing But Trouble

I’m really sorry I renewed with vivint.as usual there’s an issue with the camera only one is working would not recommend to anyone

Beverly C. from Burlington, NJ | July 06, 2018
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Fixing Video Problem

Get job, all done remotely

Dale E. from Fort Collins, CO | July 06, 2018
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Worth Every Penny

From our installation date, Vivint has been worth every penny. It is wonderful. The alarm is very accurate and the only time we experience "false alarms" is when our toddler screams during play, setting of the glass-break sensors. Vivint is always quick to respond and they are the most professional and caring customer service reps I have ever had the pleasure to deal with. They make you feel as though they will come fight-the-fight themselves, should a perpetrator get in. I Love Vivint and will never be without. I actually want to add features.

Logan T. from Guntown, MS | July 06, 2018
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Easy To Work With

We are so pleased with Vivent's service. The key pad is easy to use and the whole system is easy to change settings and add or delete users. Customer service is great and very understanding on our few false alarms.

Denise M. from Clover, SC | July 06, 2018
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Great Service

Vivint, both as a product and company, has taken wonderful care with our home. The products are trustworthy and the consultant was helpful with figuring out the best ones for our home (glass break sensors instead of motion because we have a dog and cat) and where to place them. The service is quick to call when there are even minor things, like the power going out, and are very understanding when I accidentally set it off. We are very happy with both the system and the company.

Corrine G. from Saint Paul, MN | July 06, 2018
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I Love It

Very easy to use, the customer service is great, and the app is amazing!

Davetta J. from Durham, NC | July 06, 2018
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Review

Not real happy with system or company. The cameras pick up a fly fluttering past, the wind moving a bush...I've had kids throwing rocks at my vehicles, it caught that, but when I tried to contact the company I got no response. Ned help.......

Carolyn W. from Springfield, MO | July 06, 2018
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Best Service

I can count on Vivint 100% of the time. They are always under control of everything. They have never missed a false alarm within seconds they are reporting themselves on the monitor wether is a false alarm, smoke detector etc. My 4 yr contract expired and i have the chance to go to another company..i dont think so. Thank you vivint for making me so safe!!!!!!!

Daniella Y. from Homestead, FL | July 06, 2018
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Awesome Security Company

I wouldn't go with another company for the security of my home Vivint is top of they game Always checking in when the alarm accidentally was set off and when you couldn't get a hold of me to make sure everything was okay and you sent the police for a courtesy check to make sure I was safe

Danny V. from Chesapeake, VA | July 06, 2018
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Vivint

Really enjoy the services provided by Vivint. Their products are reliable. Whenever our alarm is activated, even when we forget to disarm the service, they are very professional and have rapid response time.

George W. from Miami Gardens, FL | July 06, 2018
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Systems Yes, Service Sucks

The system works as expected with great response to alarms, usually less than 2 minutes. However, if you ever need service it will takes weeks. On my first service call it toke 24 days to have a under equipped technician arrive. My second event was better at 20 days.

Ed S. from Charles Town, WV | July 06, 2018
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Excellent Home Security

I recently purchased a Vivint Home Security System and am very pleased with it. I used to leave the house and then couldn't remember if I closed my garage door. With this system I can check my smart phone to make sure my house is secure. The doorbell camera is excellent if someone come up to the front door. I can check to see who it is and talk to them without opening the door. It also alerts me on my smart phone if someone rings the door bell and I can talk to them even if I'm not home.

David W. from Pottsboro, TX | July 06, 2018
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Best Investment Ever!!!

I replaced an outdated hardwired alarm system and what a difference. I am completely satisfied with my WiFi based system from Vivint. The instillation was done in a few hours and I couldn’t be happier with the result. Cameras, smoke, temp. and moisture sensors. The ease of use from my smart phone is a great feature. Thank you so much Vivint for bringing my my home and peace of mind into th 21st century.

David I. from Enfield, CT | July 06, 2018
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Always Available

I have enjoy my service with Vinvit alarm system. I Just don't like changing or replacing batteries. I have done it. That is the only thing I don't like. The Service is great. I have had no problems with the handing of my service. They contact immediately and text when entering on stay. I have recommend to church an other customers.

Lizzie H. from Pine Bluff, AR | July 06, 2018
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Loving Vivint

I love everything about Vivint! It is wonderful to be able to see and talk to whoever is ringing your doorbell either by looking at your control panel or by looking on your smartphone. It is also very handy to alarm and disalarm your security system by your smartphone or by a keychain. If you need the police or the fire department, they are only a button away. I highly recommend this security system to all. You will not regret it. You can go to bed at night and feel secure, especially since there are no wires that a thief can cut.

Jeff W. from Rockford , IL | July 06, 2018
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Home Security

I am very happy with Vivint. Love you guys??

Derick C. from San Jose, CA | July 06, 2018
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A Piece Of Mind

Never thought I would like home automation. But having my home security interstates with smart home capabilities is so sweet! I have a piece of mind now!

Danielle A. from Evans, GA | July 06, 2018
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Content

I have been with Vivint almost 2 years now. Anytime I have had questions the staff has been very helpful and they have been very pleasant to work with. I must say very patient as well. I have had no complaints at all and I highly recommend anyone to seek out their services and their expertise! Thanks for being so prompt when we really needed your system installed almost 2 years ago!

Carolyn S. from Ridgefield , WA | July 06, 2018
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Smart Home

Our Vivint system is a good service we fill safe when we’re gone no worries when our teen age kids our home I would definitely recommend VIVINT.

Carmen L. from Sacramento , CA | July 06, 2018
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Better Than I Expected!

Always a great experience! Rarely ever have an issue. When I did have issues, they were minute & quickly resolved. Their customer service is top notch!!! Every company should take notes!!! No outages, always monitoring, & high quality services!

Chris L. from Yuma, AZ | July 06, 2018
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Extra Good Service.

Every time I call to.ask a question they allways are very polite an make sure they solve any problems I might have. They allways make sure they have answer for all my questions. As.far as customer service I would rate them one of best customer service I have talked to. Thank you for the great service.

Mabel B. from Windsor, VA | July 06, 2018
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Excellent Customer Service

A++ for the customer service I receive every time I call. Couldn’t ask for more.

Deniece L. from Parker , CO | July 06, 2018
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No Complaints

Great service, love the door camera, and the ease in which I can contact someone if I have an issue of any kind. Monthly rate is not a hardship. Would also add that when I have called with questions, or for technical help, I have been assisted quickly, and always with positive results. Would recommend to anyone I know looking for a security system.

Carol O. from North Chareston, SC | July 06, 2018
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Great!!

I love Vivint. It's very user friendly and convenient. O can use it from phone everywhere I go.

Claudia E. from Avondale, AZ | July 06, 2018
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Vivint Customer Service

Vivint Customer Service is great! The only complaint I have is there house signs. The material is the cheapest thing you can buy. You should know how hard is the ground in Las Vegas and the signs won't go underground. The material is so weak it won't work. Other than that their service is excellent. They are not responsible for management decision to save as much money as they can.

Lourdes A. from Henderson, NV | July 06, 2018
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Vivint Customer

Expensive service and will only check on the customer when the customer threatens to cancel the service.

Gerardo C. from Katy, TX | July 06, 2018
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Security System

I had this system 6 months now and a technician 3 times to fix a problem that they can't figure out. It works while they are there but goes out after they leave

Denise S. from San Antonio, TX | July 06, 2018
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Vivant Security

Definitely like my system and service. It was really handy to be able to see real time some of what was happening when Hurricane Irma hit SWFL.

Earl M. from Cape Coral , FL | July 06, 2018
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Very Satisfied

When I have a question it it answered immediately.. If I push my panic button by mistake, they answer immediately.

Diane K. from Boca Raton, FL | July 06, 2018
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Terrible Decision

Vivint gets one star from me. That star was earned by their Customer Support. The staff is well trained. That's where everything positive ends. I regret my decision to move to a Vivint Security system. Let me clear, some of the responsibility is on me. My security system has been nothing be problems since day one. Vivint has offered me an out. I cannot afford the out at this time. I am 14 months into a 60 month equipment contract, my fault. I trusted Vivint. I trusted the salesment. I trusted the installers. All three let me down. Ooops, I trusted my good judgement. We wil live through this debacle of a security system, and be all the wiser next time around.

Donald S. from Desoto, TX | July 06, 2018
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Poor Service

Do not service equipment in a timely manner, yet they continue to charge for service that you are not receiving. Regret i every decided to use them. No stars would be better.

Daffie O. from Roseboro, NC | July 06, 2018
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Happy With Vivint

My husband Dennis and I have had the Vivint alarm system for several years. Had a couple problems with the alarm and thermostat but a technician came out and put in new equipment. Alarm occasionally goes off line but I reset it and so far, no problems. I really like the Vivint app on my cell phone. I can control the alarm and thermostat even if I’m not home. It’s great!

Liz H. from Clarksville , TN | July 06, 2018
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Best Alarm Ever

I have had many different systems!!! Hands Down best serves, price and equipment ever!!!!!!

Daniel L. from Summerfield, FL | July 06, 2018
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Vivnt System

Vivnt system is okay. Have six cameras bit system installed can only handle 4 cameras biut majority of the time only 2 cameras come on view when checking from my phone. Wish was told i would need 2 panels in order to have all 6 cameras running.

Dina P. from Waimanalo , HI | July 06, 2018
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Excellent Services

Every time we have needed them, we have received nothing but excellent customer service and we really appreciate that.

Edward W. from Browns Summit , NC | July 06, 2018
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Excellent

Vivint is an excellent and professional company. I don't know how many times I have opened the door before turning the alarm off. Vivint is right there to make sure everything is ok and safe. They don't rush off the phone. They make sure we are safe and secure. Vivint's staff is friendly, professional and caring. They are there 24/7 for your needs. I feel very safe that Vivint is monitoring our home.

Gloria L. from Chino Hills, CA | July 05, 2018
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Best Alarm System Hands Down!

I was referred by a friend that already had Vivint in his home. So called and got info for a house I just purchased. Tech arrived with all the equipment he needed and installed equipment. If I had questions he had answers. Tech was very knowledgeable and courteous. Once everything was installed showed me how to use the monitor and app on my phone. I highly recommend Vivint to everyone.

David R. from San Juan , TX | July 05, 2018
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Best System Ever

I was so tired of paying high prices for little service and being locked into contracts from companies that could care less. I decided to research and compare company against company. I read hundreds of reviews and found vivnet. Their products were top of the line but some prices seem a little high. When I started looking at the quality and comparing the price to other companies it seem that I would get the best deal through them. Sometimes you get what you pay for. Once I called Vivnet and spoke with their customer service people I just knew I made the right choice. It just felt good. They listened and set me up right away with a installer. He came out even earlier than the scheduled time and was very knowledgable and made some really good suggestions that I didn't think about. He was also able to save me some money as it turned out I didn't need everything I though t did. The system works great and I had a few false alarms on my part. The response time was extremely quick. Best system I have ever had, great customer service, quick response to alarms, top quality components. What more could you ask for. Just do it!!!

Jerry C. from Knoxville, TN | July 05, 2018
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Best Ever!

I used to have another home security provider (because my husband worked for an affiliate) that not only was difficult to test and expensive to have. When I moved to another city, I chose Vivint because I wanted the features of a smart home and Vivint was an excellent value for me. I even have control of my home from my phone! One day when I thought I had locked myself out of my home, I simply took out my phone and unlocked the front door! (I was so upset that I forgot that I could use the code on the door!)

Valerie H. from Temple, TX | July 05, 2018
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Confidente

I love this system so much... I don't depend on a key to open my door. My wife triggered the alarm by accident and the police was at my house in no time. The sensors is real efficient and compatible with main box... The brain (main box) is user friendly and reliable... I love it

Elmer B. from Springfield, MA | July 05, 2018
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System Ok Until A Problem

System is great until you have a problem then they want to charge the customer for someone to fix the problem with their equipment. Then there’s always an update however you won’t know until it’s a problem and call in and the update it.

Eileen L. from Folcroft, PA | July 05, 2018
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Not Happy

Not happy that my cameras went down and it will be a month before anyone can come to my home. Other then that happy with Vivint

David A. from Valdosta, GA | July 05, 2018
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All Bells, No Whistles

Great product but still waiting, for over a month, for them to return and install a booster on my home router to allow the video door bell to work.

David R. from Houston, TX | July 05, 2018
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Our Home Security

Thanks for the excellent Vivint. Our home was saved by Vivint couple of months ago by calling the firefighters on our behalf when we could not be reached on time. We appreciate it.

Adesoji F. from Lethbridge , | July 05, 2018
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Unmet Expectations

The system is fine when it is working properly, but it seems that every time I am pressed for time there is some kind of glitch. Also the camera gives me a limited view

Emory L. from Cincinnati, OH | July 05, 2018
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Safe

I gladly write a review for my current security provider, which is Vivint. I titled my review "Safe" because that's how I feel with Vivint. I know my home is always protected, night and day and when there is an alarm, a call from a representative is almost immediate, with the first question being are we okay, which, makes me and my family feel incredibly safe. Additionally, the representatives are always extremely pleasant and patient with us. They are always professional and seem to be genuinely concerned for my family's welfare and well-being. I would not trade Vivint even I was offered free security for a year from another provider.

Dorothy W. from Memphis, TN | July 05, 2018
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Continued Security And Peace Of Mind

Vivint has been my security provider for several years. They are always monitoring my home, call me when something goes wrong, and continually up dating their equipment. The staff is knowable and helpful when I call for assistance.

Dennis H. from St. Georges, DE | July 05, 2018
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Door Bell

Really like the service we receive have not had trouble with it.

Felisa O. from San Antonio , TX | July 05, 2018
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Excellent Quality

The service is top notch. Until I get used the program the technicians were understanding and patient. I feel safe and secure knowing my security system works 24/7. It nice knowing if I have an emergency and I'm away, then the syatem would call the police department and keep my home safe.

Kathy C. from San Antonio, TX | July 05, 2018
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Peace Of Mind For Less!

I am a mom of 2 boys that both have autism. We love our new home but were concerned with alarming the doors and windows in case the kids would open them to leave and the safety concerns that brings. Vivint offered us an excellent Vivint Gives Back rate, the nice and professional tech had our equipment installed quickly and properly and now I have peace of mind that if a door or window is opened, I will be notified quickly so I can act. I also have a cool video doorbell that allows me to speak to and see visitors from my panel or my app on my phone. Love Vivint!!

Courtney B. from Decatur, IL | July 05, 2018
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Customer Service

Whenever I call customer service, the representative is always professional and help me with any issue I have.

Derek M. from Savannah, Ga, GA | July 05, 2018
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Safe And Secure

I live alone with my cat. I have been a Vivant customer for 3 months, and I am very impressed with the security system. As a senior citizen, my home is my safe place because of Vivant. I am a retired English teacher, and I know the root word for Vivant is "life." Vivant has given me my "life" back. I feel safe and protected. Thank you, Vivant!

Denise L. from Bedford Heights, OH | July 05, 2018
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Best System!!

This system is very easy to use and perfect for my family. I like that I am able to view my home away from home. I feel very secure and am happy that my wife and I chose Vivint. I also was impressed with the technicians who installed the system. They took their time explaining how to use the unit and was very patient with us.

Credell R. from Suwanee, GA | July 05, 2018
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Best Security Ever!!!!!!

This is by Far hands down the best Security system Ever! And the price is awesome!

Aisha C. from Smyrna, DE | July 05, 2018
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Security

I just have to let anyone and everyone know how I feel about Vivant. Since it was installed, I have felt very secure in leaving my house, for vacation time, and when I'm home I feel safe and secure. When my husband has set off the alarm accidentally, they were right there notifying me and as well as the police when they couldn't get me. I have never had a problem with any of it, and when I have called them, they were always very polite in answering my questions. Since day one, I have been nothing but satisfied with Vivant and have recommended to family and friends.

Ruth P. from Centralia, IL | July 05, 2018
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Good Service

Good service. The main pad has a bit of a “communication” problem that has not been fixed in spite of numerous reboots etc. but over all it works fine. Just slow to speak.

Eli M. from Forney, TX | July 05, 2018
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Overall Pleased

I’m really happy with the overall quality of the product as well with the performance of the equipment. My only complaint is that they try to charge you when they have to go to your house to fix their malfunctioning equipment. I called the company because I received an alert that the automated garage door opener had stopped working and needed to get replaced. They send out the technician and fixed the problem but the next thing I knew is that I’m getting charged over $40 for the service charge. Never once had anyone told me I es going to get billed. Previously a camera stopped communicating with the control pad and after trouble shooting it over the phone with their support team they couldn’t figure it out. This time they did advise their was a service charge but how is that my fault? For as much as I’m paying for their service this should be included. SMH

Michael S. from El Paso, | July 05, 2018
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Vivint Review

We have been with Vivint for the past 8 years and we are very satisfied. The first four years has been a good experience because when we have had false alarms they have always responded. Any concerns that we had about our security system they would always answer our questions and gave us comfort. Then for the past four years I have had had a tenant in my property. When my tenants were moved in they continued with our policy. We have had fire and also false alarms and Vivint has always responded to us and also to the tenant. Vivint has always been on top of sending us emails texting and also phone calls to make sure that the security was followed through. I am a very proud customer of Vivint and we will continue with them for life. They have more gadgets and a better security system now with the new technology and I will be upgrading soon.

Dora S. from Raeford , NC | July 05, 2018
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Customer Service

Customer service is great after the long hold time, quality of equipment could be better.

Christina H. from Surprise, AZ | July 05, 2018
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Exceptional

we live in a rural area and not well protected by law enforcement with Vivint 24/7 monitoring we feel safe in our own home. There have been a few times that we needed help when VIvint came through for us. On those occasional times when the alarm was tripped accidently, we received a courteous, caring call from Vivint.

Evelyn O. from Moberly, MO | July 05, 2018
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Crappy Equipment And Terrible Principles

I’ve had nothing but problems with my equipment and then I’m charged to have someone come out and “fix” them. Then the technician is either hours late or just doesn’t show up at all. This company is garbage and the second I’m out of My contract I’ll leave but until then I’m stuck paying monthly for cut rate, crappy “security” from a company that treats its customers like dirt.

Chelsea B. from Seguin , TX | July 05, 2018
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Poor

At this point would not give any stars to Vivint home security, just became a customer in May 2018 , and since then, had to call customer service three times with issues regarding system. Also the salesman misrepresented everything about the system and how efficient they are, it turns out you can't cancel at "anytime " as per what the salesman said, not happy at all.

Jesus G. from Edinburg , TX | July 05, 2018
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Stop Worrying

I have had my security service for last several years. They are also on time even when there is false alarm for one reason or another. Their word is faithfully and once their system is installed you can stop worrying. They are a top notch agency. Everything I was promised I have received it, so Vivint keep up the good work.

Earnestine T. from Warner Robins, GA | July 05, 2018
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Very Pleased

We have been with Vivint for the last year. I have been very satisfied with the service of my system and the helpfulness of the Vivint team whenever I have had a question or concern. Having had a bad experience of being told the turth of pricing with my former provider, it is a pleasure to feel I am being treated fairly. We plan to be with Vivint for the long term.

Ellen C. from Coweta, OK | July 05, 2018
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Recent Interaction

Technicians very helpful, patient Have already recommended several friends

Diann R. from Houston , TX | July 05, 2018
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Amazing Customer Service.

I was going through a hard time and had my debit card stolen. It wasn’t on an account I normally used. So I didn’t check it. Balance went horrible and into the hole. It was the account where my vivint bill was paid. They called me and advised that my account was no longer making payments and asked if I was aware. Checked my account and found out someone had taken my money and I was also 3 months behind on my Vivint bill. They let me pay little By little until I was caught up and they still take automatic payments. The rep didn’t even charge me for being late. I love vivint. I could have been canceled and put in collections but they helped me to continue service.

Dominque W. from Warner Robins, GA | July 05, 2018
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Good Service

I love Vivint because they call you and check on you when a bad storm come true your town and knock out your electronics they well check on you to make sure you are ok

Dexter B. from Vernon, TX | July 05, 2018
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Lil D

i love this camra system cause i can always see whats goin on when im not home thanks

Derick R. from Lebanon, TN | July 05, 2018
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Vivint Review

Overall I am happy with Vivint.

David M. from Saskatoon, | July 05, 2018
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Customer Support

Almost 1 year after installation both garage doors are not monitored nor has as any sensors even though they were requested in the original order yet every month on a timely manner their fees are being paid I tried customer service several times I was switched from department to department

Elmo D. from Long Pond, PA | July 05, 2018
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Disappointed

I thought we were getting a really good system, but we've had continual problems. Door bell camera operates so erratically, sometimes rings & other times not at all, or then sometimes 2 or 3 times consecutively. Also, have had to reboot the Sky Control panel many times just to get the App to function. We are just disappointed that we invested in this system & would not have done so if we knew there'd be this many issues.

Pat D. from Las Vegas, NV | July 05, 2018
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Always A Call Away

We've been VIVINT owners for years. We love the quick response of the phone operators when we have a problem. Thank you VIVINT for giving us hours of nights of sleep knowing that we are safe and secure.

John P. from Santa Cruz, NM | July 05, 2018
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Never Again

Initially, I was excited to obtain this service. However now I wish I had researched other options first. The contract is to long-36 months. The monthly fee is higher than other comparable services. The company charges for service visits when the equipment is defective. Can’t wait for contact to be over! Vivint does provide services it advertises.

Desmona J. from Alexandria, LA | July 05, 2018
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Cjimenez

Great Service

Concepcion J. from Molino, FL | July 05, 2018
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Terrible

I wish I could give Vivint a zero-star review. Their equipment malfunctions on a regular basis and their customer support is worthless. We have tried numerous times to cancel our service but Vivint are too greedy, stubborn, and unwilling to listen to customer feedback.

D S. from Loveland, CO | July 05, 2018
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Great Service

I signed up with Vivint when they first started in my neighborhood and I have never regretted it. Their products are of high quality and their customer service is superb. I recommend them to anyone who is in the market for a home security service.

Daniel C. from Miami, FL | July 05, 2018
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Safe At Home

When things go wrong, I'm not usually involved, because I'm safe at home. I always know what's happening outside, but I'm okay, I'm inside, safe at home. Why? Vivent... They keep me safe. When I'm away, everything is still okay. Why? Vivent!

Judy Z. from Blythe, CA | July 05, 2018
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Long Contract

Service's are good, but don't like the 5 year contract, and expensive monthly charges.

Kelly A. from Kimberling City , MO | July 05, 2018
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Vivint Is The Best

This is my first home alarm system and the process of installing the equipment and ease of monitoring setup has me not only feeling my home is very safe but that also I have the latest and best equipment out there. I highly recommend Vivint to anyone who wants to easily and inexpensively feel their home is safe.

Daniel P. from Cordova, TN | July 05, 2018
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Review

Had this system for a few weeks now, so far so good.

Donnie H. from Cedar Hill, TX | July 05, 2018
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Camera Does Not Work

I tried troubleshooting myself to no avail. I tweeted my issue and never got a response from customer care. I finally called but the wait time was over ten minutes. The installation service was great so I felt confident in Vivint at the beginning. I have had two false alarms and those responses have been quick, which is good. However, this equipment issue is unacceptable, especially because this is the second time the camera has gone offline in less than one month.

Dorcia C. from Bridgeport, CT | July 05, 2018
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Great Security And Home Automation

We love our home automation and security.

Andrew S. from Queen Creek, AZ | July 05, 2018
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Review Of Vivint

Service is good, a few minor issues with support at times but overall a good company.

Duaine H. from Humble , TX | July 05, 2018
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Best Decision!

I upgraded from ADT and I love having the simple convenience and peace of mind that the cameras provide! I really wnjoy having the ability to go through my DVR and rewind the camera clips and see what’s going on at home as well. I’m so glad I made the switch! Thanks Vivint!

Dylan R. from Vineyard, UT | July 05, 2018
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Not Up To Parr

From the first day our system has been going off line have 4 cameras . On our second smart drive in one year taking as much as 4 to 6 to get back to 24 recording . They say system needs 2m to stay on line but cannot . Have 6m on the system but cannot stay on line . Hate to say think twice .

Desmond S. from Raceland , LA | July 05, 2018
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Awesome Automation

I love my Vivint Smart Home system. It's so nice to be able to monitor my home from anywhere. I also like the features of being able to open my garage door and front door from my phone. It's been a great product.

Cory C. from Eagle Mountain , UT | July 05, 2018
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Great Service

Vivint is great. I’ve been with them since they started and they only got better. I started off with there base package and now I have door bell camera and outside camera’s and it’s the best never had problem and costume sever ice is amazing.

Alejandro L. from Delano, CA | July 05, 2018
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Great Company In Home Security

Truly enjoy knowing Vivint has my business. Their entire team is always helpful and very knowledgeable if any questions arise. Equipment is terrific and having the mobile application makes the use of the security system simple to use. A+++ rating .

David D. from Oklahoma City , OK | July 05, 2018
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Terrible

I've never had to call an monitor company this much in my life , I've only had this system for less then three months and I've called numerous times and they still haven't gotten my system right.

Dewayne H. from Kansas City , MO | July 05, 2018
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Great Security And Smart Home Skills

I love my Vivint security it gives me such peace of mind in a new home in a new State so far from where I’ve always been and grown up. I need not be afraid even though I know no one near or around me My house has constant eyes on itself that I can view on my phone at any time. Change settings turn things on and off and even control my temps. I highly recommend this for peace of mind to anyone. This also helps our son with Autism feel secure as he cannot stand to be alone.

Laurel A. from Walkertown , NC | July 05, 2018
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Vivint Peace Of Mind

Vivint not only gives us peace of mind but also a sense of security. These are both important to us as older people.

Sylvia M. from Billings, MT | July 05, 2018
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Got The Best

Vivint has the best protection I have had in years. I have all the sensors and equipment to ensure my family's protection. Inside and Outside. Text notification, remote settings and video. A must have in the latest protection on your home. Todays crime is a no brainer in protecting yourself and family against the elements of todays crime. Thank you Vivint.

David H. from Trussville, AL | July 05, 2018
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Great Service

Excellent services and always ready to assist with any issues I had. They are on time resolving issues customers have.

Regina M. from Houston , TX | July 05, 2018
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Security

They are very quick at responding to all my needs

Jasmine R. from Saraland, AL | July 05, 2018
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Review

I love my Vivint security system. The features that it had as well as the monitoring are top notch in my personal opinion. I also like the pricing for service. There are companies that offer far less but charge way more. If your looking to make your home safe and secure choose Vivint.

Corey D. from Columbus, OH | July 05, 2018
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Excellent Service

I love vivint home security. I had an issue with my system being activated in one of my bedrooms whIle at work one day (thank God it was a false alarm ) but the vivint rep was on it and dispatched the police right away. When ever there is a need to contact vivint for any reason I don't hesitate because I know my concerns will be handled quickly and professionally as possible. I would recommend vivint to anyone and I already have. I will gladly give vivint a big thumbs up👍. Love the friendly service reps..way to go Vivint

Carolyn S. from Fitzpatrick , AL | July 05, 2018
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Best Service

The best service and friendly control panel

Angel M. from Tamarac, FL | July 05, 2018
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They Respond

Vivint has been my home security service for many years. Whenever an alarm or alert is activated they are on the phone to me in an extremely small time period. They also are listening through my alarm panel and are very proactive. They also respond to questions or problems that may occur with the system, repairs are done expeditiously and their help line personnel are very knowledgeable. Repair technicians have been very helpful and professional. I recommend them very highly.

Eddie J. from Greybull , WY | July 05, 2018
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Vivint

Hands down the best alarm system company that I have ever had! I love how they come over the panel when the alarm is triggered and the very detailed report that they send out about the alarm incidents. My cameras are very clear and I am pleased with the ability to communicate with my children through the cameras.

Cirita F. from Jonesboro, GA | July 05, 2018
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Customer Service

For as long as I have had Vivant Alarm Co in my home I have found them to have excellent customer service. They are always polite and willing to answer any questions I may have. The team at Vivant is also caring. When my alarm went off ( my error) they called, calmed me down and made sure I was okay before hanging up. I am very pleased with their product and their service.

Jo Ann P. from Randolph, MA | July 05, 2018
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Peace For All!

Having Vivint installed into our home was the best decision we could’ve made for our family! We are always aware of what’s going on even when we’re away. Having the alerts come straight to our phones and being able to see live video is amazing! We are also able to talk to our package delivery guys via our doorbell to instruct them on where to leave packages if we’re not home. Thank VIVINT!!

Logan G. from Boise City , OK | July 05, 2018
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Unexcited

My Vivint system has not recorded any activity on the doorbell camera since June 1 plus the doorbell rings all by itself with or without anyone actually at the door. The folks at Vivint has attempted to fix the situation once to no avail. I haven't gotten around to calling them back since I figure there's not much use in it. Would I recommend this service to anyone? No.

Kathleen H. from Killeen, TX | July 05, 2018
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Vivint Smart Home

I’ve been with Vivint for a while now. I sold my home, and bought another one. I chose to stay with Vivint. Now, I have Vivint in my new home. I love how when my doorbell rings, I can see who it is. I also love how Vivint regulates my air conditioning throughout the day and night, and I can control everything from my home. Vivint’s high technology is the best ever! One day, it was storming when the technician came to install the new equipment for my new home. The storm caused the power to go out. I had to reschedule for another day. The technician assured he would be back to do the installation. He came back that same week. I was so thankful. YOU ALL ARE THE BEST!!!!! I LOVE VIVINT!!!!! 🤗💯

Donna H. from Cordova, TN | July 05, 2018
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Very Pleased

We have been very pleased not only with the sales, installation and the service received by Vinint. It is very re-assuring to know we are now protected. We like the key-less entry with our unique code. Thank you very much

Chuck K. from Chelsea, AL | July 05, 2018
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Satisfied Custom

Best security company there is. Recommend it all my family and friends. Company is always friendly and goes out their way to make sure everything is good.

Daniel R. from Ridgeland, MS | July 05, 2018
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Satisfaction Garranttee

Very satisfied and feeling protected with my services! I did have technical problem a few times but your technican were on top of the issues and the service agents are always helpful and supportive!! Would recommend this service to anyone !! I noticed that after I had mine installed several neighbors had this your service installed!! I had this service installed at a difficult time in my life and it has proved a safe and secured surroundings!! Thanks so much!!

Frankie E. from Florissant , MO | July 05, 2018
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The Best

Great customer service! Love the protection and services we receive from Vivint!!!

Donna B. from Moses Lake, WA | July 05, 2018
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These Guys Rock!!

Had our system for just over a year. Love it! Each encounter we have had regarding equipment or usage has been extremely professional and useful. We started with a battery issue which took a few times to resolve. Each time we called it was highly satisfactory. When they could not resolve the issue remotely they sent out the technician who was courteous and timely. Issue resolved and I continue to recommend Vivint to all my friends looking for a security system.

Andrew S. from Long Beach, CA | July 05, 2018
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Good Job

Vivint monitors our system vary closely. The equipment holds up will and there vary helpful on the phone with tech help and questions. I have had two other providers any Vivint preforms the best.

Scott M. from Duncanville , TX | July 05, 2018
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Vivint

Love the capability of being able to see who is ringing the doorbell and to be able to speak to them this is our second time using this company as we had to move so we had to start over

Kim D. from Jeffersonville, IN | July 05, 2018
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Reliable

Have had Vivint for about 3 years now and no issues! Love our doorbell camera with the 2 way speaker. Has come in very handy a few times, also love the keyless door. Love the app in which we can communicate with guests at the door thru the doorbell and lock and unlock the door from our phone. Camera quality is pretty good. Was honestly hesitant in signing up due to all the bad reviews but no regrets so far. Reps are quick to call and check in on us when alarm has tripped a few times. Biggest cons are sometimes cameras don’t record on motion and sometimes app is slow opening up, but overall and so far, so good.

Cindy C. from Redding, CA | July 05, 2018
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Great!

Great company.great customer service and proffesional

Guillermo S. from Oklahoma City, OK | July 05, 2018
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I Love My Security System

Love my Vivint security system. I can access it from my phone wherever I am. My son can check on me and hear everything when I answer my door, best decision I ever made.

Christie D. from Deltona, FL | July 05, 2018
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Cool Features, Lousy Performance

Our Vivint unit goes offline for no reason, stays offline more than on, and gives conflicting signals about whether it is online or not. Also the interactive doorbell performance is very poor. No one can understand us and the delay is awful. Customer service has been rude and sound like they hate their jobs. I'd look locally if doing it again.

Darren M. from Brownsboro, TX | July 05, 2018
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Vivint Home Security

Absolutely satisfied with our Vivint security system. The security that we have is a great reassurance to my wife and I. The convenience of accessing on our mobile devices is really helpful for seeing visitors from home on cell phone or when we are away. Love the video recording capability of the door bell camera.

Rodger L. from Mckinney, TX | July 05, 2018
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Not Worth What You Pay

The cameras go out to many times and have to reboot. It does not notify you when cameras are not online. If it was just mine but three other neighbors tell me they have the same problem. I can not say I would recommend it to anyone.

Cindy H. from Tomball, TX | July 05, 2018
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Great Value

A really great security system. Very easy set-up. Can't beat the price.

Jami M. from Fort Myers, FL | July 05, 2018
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You Are Gooood!

Thank you for looking after my home when I am busy or absent. You prevented a fire and didnt disconnect from talking with me until the danger had ended.

Connie B. from Augusta, GA | July 05, 2018
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Vivint Will Scam You Into A 5 Year Contract.

Although I think Vivint offers a good product overall, I was not impressed or happy with the 5 year contract that Vivint scams you into. When you move, you resign another 5 year contract unless you are aware and negotiate a shorter term contract. You cannot get out of the contract period unless you find someone to take over your contract. We will not be returning as customers because of the shady contract arrangements. I asked the representative if we will be in a contract when we sign up for service, but silly me for not reading the agreement to be sure.

Clint W. from Melissa, TX | July 05, 2018
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Find Another Company

My cameras have not worked for months... tired of dealing with customer service; tired of techs coming out to get nothing done... cameras have been replaced; control panel has been replaced... had WiFi assessed, internet upload speed is blazing fast..

Corrie S. from Duncanville , TX | July 05, 2018
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Home Home Security System

I have been with Vivint for many years. I recently bought a new house in the past year, and Vivint transferred my service to my new house. I added security cameras to the front and back of my house. I couldn't be happier with my service. I am contacted every time my alarm is accidentally activated. I am able to remotely view my home and control my alarm. I am able to view who is knocking at my front door when I am not home. This service gives me confidence that my house is secure when I am at home and when I am away. I am very pleased with Vivint's service. It has by far exceeded my expectations.

Cecilia T. from Pahrump, NV | July 05, 2018
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Vivint Installation

The installation was very poor. Mis communication with the sales rep and the field techs. Field techs left hole in walls and they were not able to connect doorbell and the panel. Very bad experience.

Craig A. from Bakersfield , CA | July 05, 2018
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Great Techs

The tech was very curtious and corrected my problem

Donato L. from Lyndhurst, NJ | July 05, 2018
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Awesome Company

Viviant has been an outstanding company to deal with both technically and their customer service is awesome I would highly recommend it to anyone looking to install a new alarm system. They have always been courteous and prompt and able to handle any technical questions that I brought forth thank you very much for that Viviant .

Richard A. from Pembroke Pines , FL | July 05, 2018
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After Three Years With Vivint

In the beginning the Vivint system worked well. About a year into the contract the system hardware developed some glitches. After calling Vivint they sent out a excellent Tech. He checked my complete system, found a couple of failed componants, replaced them with new componants. Before the technician arrived I was upset with Vivint blaming them for my inconviences. Once I followed the tech around my home and witnessed the test's involved and his expertise I realized none of this was Vivint's fault, only faulty equipment . I was mistaken, and uninformed. Two years later I am using my system with out a glitch. ....Fred

Fred S. from Pahrump, NV | July 05, 2018
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Feedback

We are very happy with the decision when we built our new home 1-1/2 years ago to have Vivint install there state of the art security system . It has definitely been a blessing and we feel totally secure now . Our outdoor cameras with nite vision views are so crystal clear not to mention our indoor cameras are awesome as well. We have recommended this company to many people including family . Thank you Vivint for a wonderful system and for a great piece of mind knowing we are safe 24 hours a day .

Eugene C. from Flemington, WV | July 05, 2018
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Vivint Security System

Since switching to Vivint security system, we are please with the capabilities and services they are able to provide with our home security system. Not only does it meet the demands of our needs through advanacments in technology, but it is also reasonably priced. One of the best investments.

Cherie J. from Laplace, LA | July 05, 2018
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Excellent Product

Love my smart home.

Bryan D. from Hiram, OH | July 05, 2018
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Prompt And Professional

We have had Vivint since 2012 and it has been great! Easy to get a hold of and they do what they say they'll do!

Daniel W. from Rowlett, TX | July 05, 2018
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Love Vivint

I have had Vivint for 5 months and it’s been awesome. Let’s you know when doors are open you can connect other devices like nest and the customer service excellent. Thank you

Chris . from Frisco, TX | July 05, 2018
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Home Security Provider _vivint

Easy and convenient

Bernadette M. from Winnipeg, | July 05, 2018
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Vivint Is Great

We have only Had our system for a couple of months so we are still learning how to use everything that it came with but so far we really love it. We love the doorbell camera. We can see everything going on around the front of the house and who is coming to our door at all hours of the day and night. The customer service is great for when I need them to help me with something I don't understand. Thanks Vivint for coming to my door!

Diane C. from Ladson, SC | July 05, 2018
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Great Service

Since it’s Vivent we have not had any problems and they have given us safety and great customer service!!! They are amazing and we’re glad we switched!

Dulce R. from Fort Worth, TX | July 05, 2018
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Vivint Sucks

I regret ever signing another contract with vivint after we moved. We upgraded to the sky panel and it’s been nothing but a headache. It’s never connected to the monitoring station and now the Battery isn’t charging. Security systems are a waste. Go buy yourself a gun and make sure you’ve got pictures of the SN on all your valuables!

Dustin G. from Salem, AL | July 05, 2018
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Home Defense

Great system but your internet has to be great also

Duane W. from Elba , AL | July 05, 2018
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Best System On The Market!!!!

I have seen a lot of my friends security and smart home systems. It seems like they buy expensive cameras and other equipment that is alright but the quality is lacking in different parts of each of their systems. When I got my Vivint Smart Home my perspective changed. My mind went from thinking that their systems were pretty good to realizing that their systems were junk compared to what Vivint did for me. Every piece of equipment in my system is 100 times better than all of the other systems I had seen. There are cheaper “crappy”systems out there or you can spend a little more and a get a phenomenal system with the quality that all the other systems out there are lacking!!! Buy this system!!! You will never regret it!!!

Dallen G. from Richfield, UT | July 05, 2018
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Excellent System

I have been using Vivint for several years and have really enjoyed their system. Really enjoy the tech support personal when having an alarm, they are Johnny Roger on spot to give you assistance when needed!!

Dennis G. from Liberal, KS | July 05, 2018
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Peace Of Mind

Vivint gives me peace of mind when both when I am home and when I am away. My cell phone is with me and that means my alarm is with me. Best money I spend every month.

Carolyn T. from San Jose, CA | July 05, 2018
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Not A Happy Customer

i have had the alarms system since January and I have had nothing but issues I have three cameras only 2 work garage door opener worked once. ring door bell batteries need to be replaced once a week.

Eric T. from Lansdowne, PA | July 05, 2018
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Comment!!

Love my Vivint alarm especially the camera. They need to have more specials for existing customers.

Fay S. from Orlando, FL | July 05, 2018
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My Family And My Property Is Not In Risk Anymore

I’m an Entrepreneur, always traveling and afraid to leave my family and my house. Thank you, Vivint it’s not a problem anymore. I can check my son 24 hours from my cell. And control who approach my door. Now I can enjoy each trip. No more scare about my family or property.

Elsa M. from Lawrenceville , CT | July 05, 2018
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Quick, Easy, Awesome!!

I was able to get my security system set up quickly in a couple hours, the technician was ready to install any features requested, and we have not had any issues with the system since then. There were a couple things, such as the doorbell camera, that I didn’t think were necessary at the time, but they have definitely been worth every penny. Great service for a fair price!

Michael C. from West Jordan , UT | July 05, 2018
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Getting Better

While there have been several small, aggravating issues with the Vivint system, it has gotten much better over the last few months. I like the ease with which I can adjust thermostat settings. I like the key fobs very much. The technicians who have come to my home and worked on the system have been very professional, competent, personable, and efficient.

Barbara K. from Fort Worth, TX | July 05, 2018
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Hate!!!!!

If zero stars were an option i would give them that. Customer service sucks. The people cant do anything for you! They send a guy out and he doesn't even show up in his time frame and doesnt even show up for that matter. Then you have to wait two weeks to get another appointment. Camera dont work andthey caputure a clip every sec but when a person walks past the camera it doesnt even capture them! You call them out to fix it and they tell you they are working fine qnd cant fix them. If i was in my window to return the system i would!!!

Dana P. from North Prairie , WI | July 05, 2018
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Alberta Canada

Alberta, Canada The vivant system has allowed me to know my home and children are secure. I have been able to track who come to my home and when the entries are access by my children. The control panel software should allow for more programming options. (I.e. weekend vs weekdays) This was basic programming I did >30 years ago in high school. Basic home thermostat have more programming options then a live linked software system.

Diane H. from Calgary, | July 05, 2018
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Love There Service

When I was looking for a security system, I was not sure about Vivint because I haven't heard of them. I am so glad I did because the service has been excellent and they are always willing to help. I have had a few false alarms and I was not charged. I also had and issue with my fire alarm thru them and they sent a service person out to look at it and I was not charge. I appreciate all of the services they provide and they call immediately when the alarm does go off. Plus I get an email sent when the system goes offline and one when it came back on. I truly love this system!

Daniel T. from Tupelo , MS | July 05, 2018
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Wonderful Service

Vivint has always been there for me whenever I needed them. When I was working we were robbed and after that I got the service and have been protected ever since. whenever I had a question about my service or my bill I always had a wonderful consultant on the phone and they were always very helpful. I will continue with dinner as long as I can. Your help and protection.

Cassa C. from Erie, PA | July 05, 2018
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Vivint Excellent Quality And Professionalism

Vivint service are great and we're looking forward to receiving more understanding concerning 6 camara compatibilities. Vivint are still working towards providing our home with excellent Services now that we understand how the camera home security process workt. Thank you Vivnt Team for your professionalism.

Diondrea T. from Sauk Village, IL | July 05, 2018
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Superb

I was a customer of ADT since I purchased my home. I began to look into updating equipment and maybe getting one of those new fangled doorbell cameras. Enter Vivint. Their customer service is top notch. Their equipment is fantastic. (I’m a believe in the Nest thermostat) Their pricing is competitive. I honestly can’t say enough wonderful things about this company.

Meagan H. from Monroe, GA | July 05, 2018
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Sometimes Disconnect

Sometimes the system disconnects while trying to update. It defeats the purpose of a secure system if it goes offline and becomes unusable unless you notice and call someone to reset it.

Cecilia M. from Richmond, VA | July 05, 2018
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On Time

Vivint is always on time. Whenever the alarm goes off, they are quick to call and verify if everyone is ok and if we are safe.

Jodiann B. from East Hartford, CT | July 05, 2018
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Nice

It a good company

Lymarie F. from Orlando, FL | July 05, 2018
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Amazing Service

I would recommend Vivint to anyone. Amazing service and products.

Danielle P. from Loveland, OH | July 05, 2018
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Very Happy!

Since we installed Vivint my whole family feel very safe. We can now travel with less stress because now we can access our house at any time from anywhere in the world and also be able to see inside of our house.

Daysi G. from Austin, TX | July 05, 2018
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Lots To Offer

I really love all the different products Vivint has to offer. The doorbell camera works great and takes awesome pictures. I like being able to check on my house while I’m away, or being able to unlock my doors for family that arrives early. The only negative comment I have is that my glass break sensor seems to be too sensitive. It has gone off a couple times just from my dogs barking. Other then that I’m very happy with my service. Would definitely recommend.

Caitlin S. from Nampa, ID | July 05, 2018
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Great System

We have been very happy with our security system and any issue,question or concern we may have had was addressed. Customer service is great!

Elena M. from Pingree Grove, IL | July 05, 2018
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Love It!

I recently switched from another security system as my 2 year contract was ending. I found out that my security system had been offline for 6 months and was never notified! I had been watching Vivint grow for several years. My sales associate and technician were awesome! They worked with me on what I needed, helped me conclude my business with the other company, and provided much more product for just slightly more money a month. And they did it all the same day! I feel so much more safe and protected! Will definitely be adding products in the near future!

Dorinda D. from Smiths Station, AL | July 05, 2018
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Good And Bad

If alarm goes off, they are GREAT!! I’m not as excited about their camera security. I have excellent internet speed but my cameras do not function 100% of the time. VERY disappointing.

Evonne L. from Palm Coast, FL | July 05, 2018
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Comforting Knowledge

Knowing that my home is monitored while I'm away and that with the push of a button I will have help.

Kay D. from Loveland, CO | July 05, 2018
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Used To Love It

I used to love Vivint, but the last update to firmware reduced the functionality. I have called multiple times without resolution.

Duane P. from Overland Park, KS | July 05, 2018
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Never Worked

It never worked, the day I called the customer service to help, she hung up on me. Bad customer service ever. Finally the technician came and told me that upgrades are required and we will call you, its almost now two months no one called yet, when you call them about any issue you should have couple of hours to wait, they put you on hold for ever. I m trying to pay off the equipments and will disconnect their service, my friend referred me to this company but she also dealing with the same issue. I have to take a day off to call them otherwise it sucks. Very disappointed. Waste my money. It worked only the first month. But I'm still monthly paying. Which I shouldn't.

Farah A. from Hercules, CA | July 05, 2018
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Awful

Would rate a zero if possible. The product works ok, but customer service is horrible. Billing problems from day 1. Multiple calls for help and no one cares. Takes months to get over charges refunded and they only want to give you a billing credit. Been a customer for only 3 months but it has been the worst three months. I just want out of my contract.

Mike C. from Pooler, GA | July 05, 2018
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Have To Call A Lot

I like the added protection, BUT it seems like I have to call them a lot to fix things with it. NOT happy about that.

Ann F. from Taloga, OK | July 05, 2018
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One Of The Worst

Have had Vivint security since April and have a tech out three times, multiple camera failures and two false alarms. One of the worst systems I’ve owned and I’ve had ADT’s crappy service with their extended contract which is horrible. I’d go with something else.

James D. from Marana, AZ | July 05, 2018
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Technology Is Great...in Theory, But Not In Practice

When it works, the Vivint system is amazing. But in the three months we’ve had Vivint, we have had 5-6 technicians out (averaging 3 hours a service call), trying to get the system to work right. It’s a tragedy, actually, as the platform is genius in design, but really disappointing in implementation.

Dave K. from Los Angeles, CA | July 05, 2018
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A Six Star Company

I know 5 star is the highest rating But sometimes you have company that goes the extra mile that deserves A SIX STAR RATING Vivint is one of them!!!

Charles E. from Orange, TX | July 05, 2018
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Safety First Above All

We consider ourselves very lucky to have vivint as part of our lives. We feel very secure knowing that if we need help Vivint is always there for us. When we accidently opened the garage door when the alarm was on Vivint immediately called and made sure everyone was safe.

Stefano Q. from San Mateo, CA | July 05, 2018
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Great Security System

Great security system, reliable monitoring and good customer service too....

Fernando F. from Spring, TX | July 05, 2018
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Excellent Response

After a disappointing experience with Safe America and their customer service, Viviant is relatable, respectful, and always puts the customers first. I love the updated, high technology product at an affordable price.

Ayala K. from Coral Springs , FL | July 05, 2018
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Best Security Service!

Great customer service! It was a rocky start due to sales rep missed information BUT Vivint customer care went above and beyond to resolve the issue. I even received follow calls to make sure things gets done right and in a timely manner. This shows how ethical this company is and truly cares about their customers. The security cameras is second width of! Great quality and easy to use through sky panel. I just wish the video is ab ongoing record without paying additional cost... right now it’s just clips.

Cristina P. from Hillsboro , OR | July 05, 2018
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Security System Rrview

Over all system works well. I’m planning to up grade my cameras now that I have faster internet speeds.

Damian N. from Deerpark , TX | July 05, 2018
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Best Security Service Ever!!

I have honestly tried a few Security Device companies... and I have found that VIVINT is seriously the best! From the Equipment, to the New Technology, to the Installers to the Customer Service... its rare to find all 4 of those GREAT - but with Vivint its Just that; GREAT!! I highly recommend Vivint!!!

Denise H. from Odessa, TX | July 05, 2018
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Security System

We love our Vivint home security system. It works great.

David H. from San Francisco, CA | July 05, 2018
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Not Satisfied

I had some plants stolen a few weeks ago and I am so upset that Vivint failed to do as promised. It is usually pretty good at recording but lately the panel is always "updating" and the cameras are always dropping. My plants are on my front porch and the reason why we got Vivint in the first place is because they had already stolen some plants from us once before. The second time around the doorbell camera did not record anything when the thief came around and took 2 of our plants. I contacted Vivint and all they said is they could not do anything. Plants are replaceable I understand that, I am just upset because what if next time someone does try to break in or something and nothing is caught on camera or through the sensors, I am just so upset!

Emma R. from Fort Worth, TX | July 05, 2018
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Customer Service

Doorbell camera never works. The whole reason I bought this. When I call in to the customer service number, I get the run around. Overall bad service. Worst decision ever

Marcos C. from Pflugerville , TX | July 05, 2018
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Will Not Renew Service Unless Quality Improves

Cameras keep going offline daily and are very delayed on the vivint app when playing back footage. The cameras and skypanel has slowed down my homes wifi tremendously.

Fatima S. from Linthicum Heights, MD | July 05, 2018
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Vinint Quality Service

Great service!

Lisa S. from Yerington, NV | July 05, 2018
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Vivint Home Systems

We like our alarm system. Love the electronic door locks. The app makes it easy. Slow to load, though, to see who is at the door. We can’t use. The doorbell camera as originally intended because it picks up too much movement from shadows and people crossing the sidewalk in front of our home. Didn’t change the settings so their technicians can’t adjust how sensitive the camera is. Major epic fail. Over our relatively happy with the system

Sarah D. from South Jordan, UT | July 05, 2018
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Safe

My husband works night shift and I have two children 11 and 7 months. I was never able to get a decent sleep or even shut my bedroom door without fear but once we got vivint security I sleep as if my husband is home and don’t care to close my door. Best decision we ever made when buying our house is choosing vivint for our security!

Cristina H. from Sellersburg , IN | July 05, 2018
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Always There!

Vivint support is always there whenever I call about connection issues, account issues, or alarms issues. I have two accounts; one for my house, one for my church. If there is an issue Vivint calls immediately if it is a weak battery or a break in Vivint is ready to assist.

Cliff B. from Odessa , TX | July 05, 2018
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Horrible

The cameras are offline for one reason Or another more than they are working. It takes weeks to get a tech out to repair them. We have gone through 3 routers and a control panel. Not to mention all the hours we sat there waiting for them to troubleshoot and repair them. Then within a week we are having similar isssues. The camera picture quality is horrible except for the doorbell camera. As I write this my cameras are down again and I haven’t even called vivent to get a tech out to fix them. I am worn out trying to keep a subpar system up and running.

Doug G. from Live Oak, TX | July 05, 2018
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Love It

Love it great service and excellent customer service

Arturo G. from Rosedale , MD | July 05, 2018
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Service

The best service

Dario P. from Cape Coral, FL | July 05, 2018
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Worst Security System Ever

I have four Vivint security cameras, a doorbell camera, motion sensors, and an alarm panel in my Florida home. It has never worked properly and I have had technicians out at my home many, many times, trying to fix the problem. I was probably on the phone trying to "reboot" the system for more hours than I had use of the system. Very frustrating. I have another company coming to my home this week to give me an estimate for a new system from their company.

Debora P. from Los Angeles, CA | July 05, 2018
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Happy With My System

The system was tailored to our needs. The salesman Jake was on top of his game with a strong seamless install for the techs. Would recommend. The only reason I didn’t give all five stars is because I have to reboot my panel once a week. On the display is says not connected so I reset it. Everything works fine after that m.

Darris M. from Berthoud, CO | July 05, 2018
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Easy, Convenient, And Reliable

Vivint has everything you need for a smart home and it's all in one app. Everyone I've talked with at the company has been very nice and personable. The rates don't go up on you like other security companies. They'll move your equipment when you move. The only thing I warn people about is you need a good wifi provider and router.

Daniel M. from Hammond, LA | July 05, 2018
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Good, Almost Great

The system itself is pretty slick. Cameras work well and window/door sensors are working effectively, but we had some problems at the start. Our panel malfunctioned and it took over a week for them to come out and fix it, even though they were there the night before to install it. They didn’t charge us for the down time - which was great, but I really wish they would have just come and fixed it right away. Pros: Easy to use Phone access Pretty good cameras Not overly expensive Extremely fast verbal response time through panel Peace of mind Cons: Panel is a little slow - touch screen lags a bit Still can’t figure out the motion sensor Customer support is less than ideal All in all we actually like the system, and it works well for the most part. The real problem is, the company is 80% focused on new sales and 20% focused on serving current customers. We are getting what we pay for, and that’s all I can really ask.

Craig L. from Timnath, CO | July 05, 2018
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Vivint Doorbell Camera

Christine in Colorado was an excellent customer service representative. She assisted me in getting my doorbell camera back on line and functioning properly. She walked me step by step through this process for about 45mins. She was knowledgeable and totally professional and caring. She should be the trainer for all customers service representatives everywhere. Thank you for your help.

Faith F. from Voorhees , NJ | July 05, 2018
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Hi Tech Security

This system that I got makes me feel secure with the latest gadgets in security

Daniel M. from Chula Vista, CA | July 05, 2018
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The Best

always been a great alarm system and service techs are awesome. Most of my issues have been fixed on time with no issues and/or problems

Contina O. from Newberry, FL | July 05, 2018
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Completely Satisfied

Switched to Vivint from ADT and couldnt be more pleased. I like how all of the equipment syncs together. My notifications are fast and the customer service has been great.

Daniel P. from Sneads Ferry, NC | July 05, 2018
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It Works Unless I Mess It Up, Lol!

Vivint Security System works unless I do something by mistake to mess it up. There was one time I mistakenly set the alarm to "leave" when everyone was still in the house. I should have set it to "stay". It went off with the slightest movement which proves how well it works. I also like how even with a false alarm they still call you through the wall unit to confirm all is well with a live voice. DH

Darrell H. from Grayson, GA | July 05, 2018
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Very Professional

Every time I need something from Vivint they are always there. The response time is incredibly fast. Vivint will always be my security of choice

Jessica C. from San Jacinto, CA | July 05, 2018
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Superb

I have had Vivint for almost 2 years now. I remember when I first purchased my home I said, "I am adding an alarm system to this house!" Between Vivint and their competition, Vivint was the most convenient in price and services available. No complaints whatsoever. Thank you.

Elsy G. from Homestead, FL | July 05, 2018
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I Wish It Worked Better

I want to love it, but my cameras our constantly going down on me. I even upped my internet and pay double than I use to and it still goes down. I have a service guy coming tomorrow who will charge me $50 to probably tell me it is a wi-fi problem, which means I will probably have to get a new router and some fancy mesh system for the tune of a $1000!

Cathleen D. from Laguna Niguel, CA | July 05, 2018
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Satisfied With Vivint!

Vivint has gave me a peace in mind when I’m at home. I feel much safer in my house knowing that I’m protected by Vivint. Prices are reasonable . The lastest Technology The better! Thank you Vivint. I highly recommend! To anyone looking into home secuirty. To contact Vivint!

Andres M. from San Antonio, TX | July 05, 2018
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Review

Our cameras always go offline. Calling customer support on the phone for 1 to 3 hours to fix

Deanna R. from Fort Worth , TX | July 05, 2018
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Excellent Systems

I have had Vivint for 2yrs or more. And have had no issues with it. I like the remote viewing and also the notifications I get. I always know when someone comes up to my door or when I leave a door open.

Refugio M. from Perryton, TX | July 05, 2018
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Long Time Customer

Always good experience with Vivant in updating equipment and monitoring home, would recommend to friends...all our family have them also

David R. from El Paso, TX | July 05, 2018
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Awesome

Awesome except for alarm alarms on its own sometimes and the history says it’s my iOS device that armed it and I didn’t

Edward S. from Houston, TX | July 05, 2018
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Love The Product

I am inlove with my Vivint alarm system. I look the fact that I no longer have to check the door when some knocks or ring the door bell I can just look from my camera and the fact that I can unlock my front door from phone is very convenient

Kimone C. from Stockbridge, GA | July 05, 2018
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Glitchy

Thermostats don’t stay connected to Sky panel.

Colm M. from Suffolk, VA | July 05, 2018
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Great

I love having peace of mind when my Alarm is set .

Daniel E. from Elcentro , CA | July 05, 2018
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The Best!!

I truly love the convenience of having Vivint. I definitely feel safe at home and while away, just being able to view my cameras and control everything from my phone.

Laria C. from Chicago, IL | July 05, 2018
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Vivint Is Great

Customer service is great, app is easy to use and very convenient. Gives the whole family piece of mind. I can check on my home anytime.... love it.

Leilane L. from Munster, IN | July 05, 2018
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High Tech Alarm At A Great Price...

We have had our Vivint alarm syestem for several years and love it. We have a remote programmable thermostat that helps us save energy, doorbell camera that notifies us of visitors, exterior cameras provide a piece of mind when away from home. The installation was flawless and customer service is extremely important to Vivint. They always follow up and treat you with caring customer service. Try it and you will experience the high technology and positive experience. that cape

William S. from Spring Valley, CA | July 01, 2018
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Excellent Home Security System

I’m so happy with are smart home security system. I am promoting it! I got two people to use Vivint and they love it. I feel very safe with Vivint and so does my Family.

Laura O. from Chicago, IL | June 27, 2018
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Great Security System.

Each and every time i have had issues, Viviants reaction time was seconds. I am thankful each incident was not harmful to me or my family. I am very satisfied with my service from viviant ...5 star!!!

Deanna B. from Belcourt, ND | June 27, 2018
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Fantastic

I love Vivint! It was very easy to learn and such a great deal for bringing more security to our home! The smarthome management system is extremely user friendly, and that staff for Vivent are amazing and personable. I would recommend them to EVERYONE!

Alana M. from Mc Calla, AL | June 22, 2018
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Love My Home Security

This is the perfect home security system I’ve ever had in any home I’ve lived in just recently purchased a home and got Vivint it’s amazing so much so my entire family is switching from adt to Vivint at the end of their contract in a few months... Vivint installer was professional and helpful and the company has been A++++ so far wished I had known them sooner

Janicerenee B. from Henderson, NC | June 19, 2018
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Vivint Home Security

I purchsed Vivint Home Security about one year ago. The system works just fine, but the cost is really a hardship. I should not have gotten into a contract which I am stuck with for two more years. There are other security systems out there for much less cost.

Anne M. from Butte, MT | June 19, 2018
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Vivint

I love it but still waiting on my door knob.

Vickie E. from Woodward, OK | June 13, 2018
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Super

The system is extremely easy to use via the app. The cameras are very nice with a wide angle view, and high quality picture. The installer was awesome. He was very knowledgeable and friendly. He gave us great advice about camera and panel placement. The only issue we had was needing to upgrade our internet connection to accommodate the number of cameras we installed. We still had some issues with connection, then our installer came back (same guy - bonus since he knew what he had done previously), and suggested connecting the panel with an ethernet cable. Completely fixed the connection problems. We initially had a camera issue. I called and they mailed me a new camera, then walked through set up with me. The two customer service reps I spoke with were very pleasant and helpful. Highly recommend.

Becky T. from Springfield, MO | June 11, 2018
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Lovevivint

Great service !

Chris P. from Alliance, OH | June 11, 2018
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Disappointing

I have had nothing but problems from a faulty installation. I have had at least 10 service calls since, damage done to my HVAC system. As well as holes in my wall and the outdoor camera has a wire running down the middle of the wall in my bedroom, no way to hide it. It looks horrible. I had NO HEAT for 10 days, and they couldn't get the smart thermostat installed, and the rewired it incorrectly to put the old one back on, and the result was NO HEAT for 10 days. For one whole day my AC ran continuously for about 20 hours, and it was 59 degrees in my house. They would not send an HVAC person to fix what they broke. I had to pay an HVAC guy to come fix it. Then the cameras have not worked for one full day since it was installed on April 19. I have spent no less than 25 hours on the phone and at least 10 service calls and it still continues to not work properly. Vivint is blaming Spectrum and Spectrum says there is no problem with my Internet. I just want my $2300 worth. I chose not to lease the system, but paid for it out right and now I'm told I can't get my money back. Stay away from this system. NO ONE there cares they have their $2300 and I have a system that doesn't work. Look elsewhere for your security needs.

Charmaine S. from Imperial, MO | June 11, 2018
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Great!

I’m very pleased with the service provided by Vivint. The monitoring service is always on point.

Tina B. from Pine Bluff, AR | June 11, 2018
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Horrible

I wouldn't recommend vivent to anyone. They have the worst customer care I have ever encountered. I actually think they are worse than AT&T! The biggest problem with customer care is that no one knows what they are talking about. After you call about your inevitable home security problem, you talk for about 15 minutes just to be transferred to another rep because the first one doesn't specialize in that particular equipment!! Also, customer service tells you one thing and the installers tell you something completely different. Do yourself a favor, when you have an installer (technician) come out, be sure to have customer service include or CC you in any text or email they send to the techs department. I could go on and on...

Chris R. from La Porte, TX | June 11, 2018
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Protect Your Home And Love Ones

I have Vivant, with the smart door bell and lock. My wife is handicap. This system allows her to see who is at the front door and talk to them before she unlocks the door and let them in. I feel a 100% better knowing she can see who is at the front door and talk to them before letting them in.

William J. from Martinez, GA | June 11, 2018
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Best Customer Service

I am so very happy with the staff of Vivint. Based on reveal reviews I read, I was a bit concerned about what to expect...but I was truly pleasantly surprised. The techinicians were on time and very helpful and willing to go above and beyond to make me happy which can be a challenge. I recommend this service for sure.

Y B. from Scarborough, | June 10, 2018
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Continuous Priblems

My system has not worked priperly since date of purchase.

Alfredo A. from Waldorf, MD | June 09, 2018
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Could Be Much Better.

The panel is located in a room at one end of the house, and the router is located in a room at the other room of the house - about 40 feet. The panel does not recognize the router. The panel recognizes other routers from all over the neighborhood (16 at last count).

David B. from Richmond, IN | June 08, 2018
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Love Love Love Our System!

We have had Vivint for a few years now and recently we moved to a new home. Moving the system to our new house was a breeze and the customer service team who set up our appointments were great. There was one issue where the service tech accidentally took our thermostat with us, but the team at Vivint got back to us quickly to resolve the missing thermostat and got us a new one. Now that we've had Vivint so long with the abilities to "control" our home with our phones, we could never go back to the way life was without the Vivint system. We love it!

Alessandra M. from Holmdel, NJ | June 08, 2018
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Good Equipment And Service. Garbage Installers And Staff

Vivint's actual equipment and service is great. However, it took 3 times for their installer to actually get her and perform the install. One time the installer was 6 hrs late the next week installer was a no show. The following week an installer made it he appeared to be good until I had to stop him from trying to drill into my brick of my house and explain to drill into the mortar and show him how a hammer drill worked. My doorbell camera had an abstructed view and of course the installer didn't have spacers so I had to have a custom one made. Then it turns out that my sales rep didn't inform me I had to have a specific device for fire protection and the installer didn't have one with him for me to add so I had to make another appointment. On top of that they messed up one of my promotions for all the grief and still haven't fixed it yet.

Brandon T. from Clarksville, TN | June 08, 2018
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Alarm Systems

I love the experience I’ve had with Vivint so far. The ability to monitor so much for the price is a good value. I tell everyone I know who is looking for an alarm system to try Vivint. The chance to save money with the thermostat and control it while away from home Is a big help. Simply put, it’s jut good peace of mind having Vivint.

Albert R. from Livonia, LA | June 08, 2018
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A Weight Has Been Lifted

I had no intentions of getting any type alarms when I bought my home until my ex husband started to vandalize my home several times. First I didn't think I could afford it, I tried buying cameras that I installed myself. That didn't work out well because the picture of the vandal was grainy and wasn't good enough for the police. Someone said to call Vivint, I called someone else first and I felt like they were not well informed of what I needed and just wanted to make a sale. Then I called Vivint and spoke to Steven. He talked to me as if I was a long time friend that he cared about and was very professional. He was very patience and explained everything to me so I could understand (because I was an emotional wreck and was scared......the last vandalism involved a bullet through a window when I wasn't home). We talked over an hour and I felt no pressure to buy at all. Some people would have tried to take advantage of the situation. He only sold me what I needed. Next there was Justin who arrived on time who kept in contact with me letting me know his ETA, was patient, professional, courteous and explained everything to me. Then he asked me "how to you feel now?"......I cried and he hugged me. I was so amazed with the service, the customer service personnel who called to confirm the appointment, the person I spoke to when one of the cameras froze(did not have a long wait time) and the person who spoke through the speaker when I accidently put my glass cup on the counter and set off the window break alarm in the middle of the night. I am very grateful for all of the excellent service that I have received. I sleep better now knowing that I don't have to get up every time I hear a noise. Pictures are crystal clear during the day and night. So If the vandal does come back I know I will be able to give the police a better picture, and yes I have recommended Vivint to my friends.

Betty S. from Grand Terrace, CA | June 08, 2018
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Easy And User Friendly

easy to use app, customer service is nice, a little pricey compare to others but overall good system

Beverly J. from Calgary, | June 07, 2018
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If Zero Stars Was A Thing I Would Do That.

Terrible company!!! Issues for months and no resolutions

Chris G. from San Angelo , TX | June 07, 2018
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Works, Great Service, But Needs Improvement

We bought the Vivint Smart Home system after seeing it at Best Buy. We ended up with the door lock, garage door openers, door/window sensors, motion sensors, door bell with camera, two cameras, three thermostats, and tied in smart light switches and our Hue lights. For all around use, the system does well. The app can lag at times, but works for the most part. Our house is 4000 sq ft and we lose WiFi connectivity to our cameras, requiring reboot. We had techs come out, but the old "reboot the system" is the current answer. When we call in for support, the staff is responsive, friendly, and helpful. They will do everything they can and they will send you equipment to assist with your issues. This made up for several issues we have experienced in the past. I definitely would recommend this product for 3500 and below sized homes. I am waiting for their Ethernet over power solution so we can keep the cameras connected. Check out the smart switches and HUE lights. It is a great addition.

Carl D. from Murrieta, CA | June 07, 2018
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Job Well Done

The installer was professional and knowledgeable. She explained the use of system in detail.

Mervyn C. from Hepzibah , GA | June 07, 2018
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Not Bad

I love the system but I find it not fair that new customers get all the nice things and us old customers are stuck with the old tech. I have been with this company since they were called APX and I still have their console. I would like to upgrade my system but their prices are ridiculous. I believe that since I have been a long time customer, I should be able to get the same deals as new customers because I am running on old tech and I have to get with the times as it is said. There has to be a way but the prices and just astronomical. The system is outstanding though. If there is a problem, there is always someone there to help out and if it cannot be fixed over the phone, they will send someone to take care of it as well. I love the customer service.

Bibin G. from Hubert, NC | June 07, 2018
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Mommajay08

We have been loyal Vivint customers for over 10 years. The peace of mind is well worth the price. This service comes highly recommended. All of the customer service reps. are American and nice.

Jessica B. from Corbin, KY | June 07, 2018
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Quality That Counts

Vivint customer service, products, and services are among the most superior and professional services a customer could ask for. I went all in with my security system as well as my smart home system with Vivint. Having it more than a year now I'm a completely satisfied customer. I can speak from experience that Vivint stands behind their products and strives for customer satisfaction. I would recommend Vivint Security and smart home systems to any of my friends and family.

Anthony P. from Murrieta, CA | June 07, 2018
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Updated System

My old system needed to be badly updated to include battery changing. This new system replaced what was old and added that new camera doorbell. I'm no computer wiz and with a little coaching learned how to operate the system. For family safety I really like the camera and the new medical call pendant. These two items along were not offered by other security systems. The Vivint Reps and service techs were very helpful and professional. The installation was completed quickly and questions were answered in a manner one could understand. I consider the Vivint Security System the top line and I thank everyone involved with this company.

Glenn M. from Lubbock, TX | June 07, 2018
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Professional Service And Installation

I have rarely purchased from a sales representative who has come to my door. The sales representative was both professional and friendly to speak with. I felt comfortable talking with him about Vivint Alarm Systems. After being explained about the system and the company in very defined detail, I was impressed enough to make a purchase on the spot. I was ready to upgrade my old system of which my old company never made any attempt to upgrade any of their components which were over 15 years old. Within 1 hour a Vivint installer came to my home to install the system. He identified himself and explained what he was going to install. He was not only one of them most professional individuals I have met, but very friendly and enjoyable to talk to. He answered any question I had, and explained the operation of his system. I certainly give Vivint and their staff a 5 + star rating, and look forward to working with them in the future.

Bill E. from Merced, CA | June 07, 2018
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Awesome Service And Product.

Can’t complain about this service. Love the HD quality camera and videos. Also the doorbell and door lock. Do highly recommend this product.

Eduardo C. from San Antonio, TX | June 06, 2018
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Phillis

Im very displease with the person that was helping me .I was in the middle on explaining my problem and we got disconnected I didn't and have not received a call back to see what happens so I have tried to call back but they busy and the wait time is 20 minutes.

Phillis L. from Port Arthur, TX | June 06, 2018
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Awful

This was the biggest mistake I have ever made......the salesman was pushy, he didn't have them install what was promised, charged the wrong prices. Then to top it off we added some window sensors, signed the agreement and sent it back, they said they never got it charged the account for 100% of the product then discontinued service.....NEVER GO WITH VIVANT....

Henry S. from Lakeland, FL | June 06, 2018
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Peace Of Mind

No matter where I am I know that my family and home is safe. The indoor camera lets me check on my family to make sure they are okay. I now know when a door or window is open with the notification sent to my phone I can see right away to make sure everything is ok. No more lights staying on all night or day I control them right from my phone how awesome is that.. I love that I no longer need keys to open m closed doors especially when my hands are full an doing it from my phone so amazing. I am so happy with my vivint. I love the customer service support they walk you through the issue and you don't feel rushed at all. They answer all your questions. There was some issues in the beginning but once we learned how to use the system and the service technician coming to our home to walk us through the system those issues went away. Vivint is the best choice in home security, it's top of the line Products and services is like no other. Peace of Mind. Anna

Anna N. from Totowa, NJ | June 06, 2018
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Satisfied!!

Having this system in my home makes me feel more safe. The customer service is very responsive and professional. I have little to none problems with the system but when I do have an issue it gets resolved with ease. My favorite thing about the system is the ability to control it with my mobile device. This system is worth every penny and I am satisfied with the quality of it. I can walk in my home and feel I'm covered. I know someone is just a call away!

Angela E. from Eightmile, AL | June 06, 2018
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Great System!

I have received exceptional service from the time it was installed unto this day! I am impressed with the cameras and being able to talk to Google to get things done. I've only had it for over a week, but everything is working fine and as explained to me. Thanks!!

Calvin R. from Portsmouth, VA | June 06, 2018
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Vivant Customer

I LOVE VIVANT!!! THANKS FOR ALL YOU FO AND YOU GREAT SERVICE!!!

Arry M. from Fayetteville , NC | June 06, 2018
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Excellent Service

Vivint has provided excellent service to our family for the past 4 years. The personnel from the technician pool have been extremely qualified in their professional knowledge, as well as being friendly and efficient. The phone support has also been very competent in solving any questions presented to them. They have been very polite and clear in explaining their solutions

Bill R. from Albuquerque, NM | June 06, 2018
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Alarm Systems

I have no doubt viviant is the best system on the market. I am super satisfied with the service. And I highly recommend it.

Jaime S. from Lakeland , FL | June 06, 2018
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Not Totally Reliable Equipment

Service and repairs have been great! Jubal the tech has been above and beyond in his service and repairs. However, the equipment is less than bullproof. Had a panel that lost communication with monitoring center and cost me a fire department visit at my door. Had no way of knowing the system was bad nor for how long. When you trust your life and safety on this system and it fails? I have a loss of faith in it now! Research quality of every system before you buy. It’s that important!

Terry B. from Dayton, NV | June 06, 2018
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Vivint

We been with Vivint for almost 10yrs n we love it. I won’t ever change with another alarm system. Thank u Vivint for things y’all do for us customers. I would like to get the door bell camera but it’s to expensive.

Ufelia H. from Plainview, TX | June 06, 2018
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Very Nice

It's a nice system we got ours through Best buy. The process was easy. If we ever have any trouble with it customer service is very knowledgeable and friendly. I would recommend it. We have caught 2 people trying to go through our cars so worth it.

Jonathan D. from Hampton, VA | June 05, 2018
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Great Provider

We love the service and its definitely worth having to keep my family safe.

Callie E. from Columbus , OH | June 05, 2018
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Dukes

💯 Love my System !!!

April D. from Pembroke, GA | June 05, 2018
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Camera Monitoring

My experience with Vivit when I first purchase the system the service was pretty good and monitor the grounds throughout the night I was very pleased with that but, as time went by I noticed the hours that the camera seems like it stopped working. The purpose of the camera so that it would work throughout the entire night front and in the back. Customer service is pretty good but after 6 months of having the system I don't think they can rectify the problems with their cameras I'm assuming they want me to spend more money and get a better camera. I think after my contract is up I'll try a different company. My thing is what's the purpose of having cameras if they're not going to monitor 24 hours a day.

Brenda A. from Warren, MI | June 05, 2018
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Security Cameras Not Performing

My Vivint Home security system was installed in January '18 and includes 5 exterior cameras. This review is only applicable to the performance of those cameras. The problems described below were discussed with Vivint and they visited my house on April 3, but did not resolve the issues. Vivint suggested that my internet speed may need upgrading. (at the time of install, they said it was fine) On April 18, I had my internet speed doubled and a new modem installed. Nonetheless, the problems persisted. On May 18, Vivint again came to the house and addressed the issues. Issues were not resolved, and Vivint said the problem was a software issue and they were working diligently to upgrade/update their software. No software update/upgrade has been provided as yet (6-5-18). As of this morning: Camera # 1: is offline; live view not available; latest and only clip available is from May 19; playback is available only for May 22. Camera # 2: is online; live view is available; no clips available; playback for 6-5-18 is available. Camera # 3: Off line; no live view; Clips available only for May 23; no playback. Camera # 4: Off line; no live view; no clips available; no playback. Camera # 5: is on line; live view available; no clips available: playback for 6-5-18 is available. The combination of the system software, the video storage device and cameras is not functioning properly for even a single one of the 5 cameras! I've not received any word on the status of the software update/upgrade. I cannot recommend the current Vivint camera system. The remainder of the security system is working just fine.

Charles B. from Rancho Palos Verdes, CA | June 05, 2018
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Amazing Product And Service

Do you ever lay awake at night wishing you had a security system to keep your mind Eddie’s and let you go back to sleep? Well my sleepless nights are over, As I have recently purchased a new home and had a vivint home security system installed. The installation technicians as well as the customer service representative have been absolutely stellar throughout the entire process. They made sure I got the system I wanted at a reasonable price. I have been extremely happy ever since. If you want your sleepless nights to be over, I suggest you call Vivint now. They have the best system on the market for the price!!

Chris R. from Saint Petersburg, FL | June 05, 2018
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Overall Okay, But...

The tech wouldn’t leave me with a copy of the initial contract and I signed up for two years, however I recently found out that I have a FIVE year contract. How does that happen? Not only that but the person on the phone tells me it was always like that. Tried to call within the first two weeks to add one more item and after four transfers to different departments, I finally gave up. Tried to find out why my doorbell wasn’t doing video while I was out of town and was told to wait until I got back to check it on the panel. Yeah. They are happy to get their monthly payment.

Georginna S. from Midland, TX | June 05, 2018
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Proficient

My kids and friend also enjoy these features so far it has been an asset to my home thank you for your service and the efficiency of the representatives

Vrenda H. from Vernon , TX | June 05, 2018
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Fear No Evil.

To be able to sleep at night and fear no evil for someone is watching your back is a wonderful feeling. Being an ex lawn force man officer I know how important is. Living and working through hurricane Katrina I know Hi I'm portant weather alerts Another information can be in the middle of the night. I know how important it can be to feel secure knowing that Afar department could be called are any number of other age could be called simply because you have the finest security system in the world. I know this because I have lived through minia things in my 74 yours of life. I have lived in prevailed as a law enforcement officer a United States Coast Guard chief and as a father husband and clergyman. There is nothing like the feeling of a good security system and the vet is the best

George J. from Snyder , TX | June 05, 2018
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They Got It Right The Second Time

I had Vivint come to my home a second time as my alarm was not working for the back door. In my opinion when they came the first time less than 3 weeks before, somehow my alarm for the back door was disarmed and I was charged an equipment charge that the tech told me would not be billed. The second time calling sent a different tech, Matt who took the time, found the problem and re-connected my back door alarm. I was very pleased the second time around.

Elizabeth M. from Roselle, NJ | June 05, 2018
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Vivint 5 Star Service

Great Company ! Fast Reliable Service ! Great 5 Star Service ! With 5 Star Employees ! Highly Recommend This Company ! Thank You !

David W. from Las Vegas, NV | June 05, 2018
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Good Service

Had our service transferred . The young gentleman was professional and did a great job at both houses.

Danielle B. from Mulvane, KS | June 05, 2018
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Easy And Convenient!

I love my Vivint home security system, it's so easy to use and incredibly convenient. I'm in my second house with this security system and it's been so nice having the ability to grant other people access to my home from my phone, or change the thermostat from the web, or even lock the front door from work (because we all forget once in a while on a Monday morning!). I recommend Vivint's system, their technicians, and service highly enough that I've gotten my friends and family to sign up. Five Stars!

Carynn I. from Madison, AL | June 05, 2018
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Best Alarm System

Had ADT before installing Vivint. I love the quick response time. How you are able to talk to a representative when you have a problem or question. Nice courteous friendly service and they go the extra to make sure your problem is resolved. By far the best alarm system.

David C. from Sanger, CA | June 05, 2018
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Awesome

I have had Vivint home security system for many years and I will never go any where else.They always contact me right away when something goes wrong and I like that, always so friendly,careing and take time out to answer all of my questions. They have came out to check on my system and replaced the batteries with no hesitation. I will refer them to friends and family,thanks for always being there.

Jody G. from Desmoines, IA | June 05, 2018
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Love My System!

I love the Vivint Sky control panel. I love the flexibility of the entire system, the door lock and temperature and light controls are perfect. When I come home at night my light controls turns on my lights so I don't have to enter a dark home. The temperature controls turn up/down the termastst

Esteban C. from Virginia Beach, VA | June 05, 2018
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Security In My Home

I have had Vivint for two years and love it. Prior to Vivint I had AT&T and was never satisfied with my system or service. Having Vivin, t whether I am home or away, I always know my home is protected. The Customer Service is great, and from my experience I cannot find fault in them whatsoever.

Angie C. from North Las Vegas, NV | June 05, 2018
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Easy Peasy!

One thing about Vivint that most stands out is that the system is so easy to use - even my 90 year old mother can secure our home. It is very informative. For example, if a window is open or one of the units is slack, the messages are clear and so easy to follow. I like when the system tells me that someone is entering or leaving our home. A few times when we first got the unit installed, we opened a door, or dropped something. Immediately the alarm went off but within 3 to 5 seconds, customer service was on system asking us if we were okay. I recommended it to my Pastor who just bought a new home recently and well as to anyone who visits our home. I love this system because the price is affordable and it is one of the best decisions I made when I purchased my home last year. I read reviews as well but this system is a guaranteed winner. Absolutely NO regrets.

Carolyn B. from Charlotte, NC | June 05, 2018
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Love Remote Coverage

Love the convenience of being able to control temperature and arming system remotely.

Charles G. from Louisville, TN | June 05, 2018
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Vivint

Have had system for more than four years, very happy with service and operation.. Customer service and representives have been great as well as service personal.

Gary J. from Pahrump, NV | June 05, 2018
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My Life With Vivint

I can not imagine my life without Vivint it keeps me protected a feeling secure.I love vivint

Chetekia H. from Perth Amboy, NJ | June 05, 2018
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Great

The system is great and the specialist are very knowledgeable. The technical who name is Jarred was very knowledgeable with putting the system in

Michelle R. from St. Louis , MO | June 05, 2018
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Peace Of Mind

Having Vivint as our home security has been the best thing we did. It gives us peace of mind when we are on vacation or away from home. I like having the alerts on so we alway know what is going on who is coming and going in our home. The app can have some hiccups at times but has always been an easy fix and if you ever forget to pick something you can do it straight from your phone. Looking fo a good home security you should check out Vivint.

Angel S. from Brighton, CO | June 05, 2018
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Equipment Malfunctions And Bad Technicians

My outdoor security camera did not work and took 3-5 months and took 4 different techs to come out to fix it. Turns out the person who installed it didn't use the correct wire and cables and the first three technicians didn't know enough to troubleshoot that. Seems like they can't keep good technicians in the local area. The scheduling is always terrible too they give an arrival window of 3-5pm but if the tech shows up at 5pm he will be there till 9pm installing the system. You know.... when your trying to have dinner with the family and get ready for bed and all. Do your research and go with a company that has been around longer and has a good customer repor.

Brian B. from Halethorpe, MD | June 05, 2018
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Dependable Service And Help

Vivint has been terrific. I have 3 locations with Vivint security, and when I have to make occasional service calls, the technicians that I have talked to have universally been knowledgeable and personable. My calls are usually answered in a timely manner, and the help I get has been fantastic. I would recommend Vivint to anyone looking to put security into their homes, investments, or businesses.

Alan A. from Poughquag, NY | June 05, 2018
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Not Good

I have been trying to get in touch with someone on multiple occasions due to the system is extremely slow and I have not heard from anyone. Very disappointing.

Shelby Y. from Brazil, IN | June 05, 2018
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Love It

Best security company around!

Cam C. from Madison , AL | June 05, 2018
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Good Products

I haven't had any bad experiences in the 14 months I have been using Vivint. The products are nice and reliable and my experience with customer service have either been average for a large company or better than average. I would recommend them if you are looking for a nice, simple but yet feature rich, easy to use security system that has plenty of options and upgrades. My wife and I love the wireless thermostat and wireless deadbolt for example. They make life so much easier. I know, because I read them, there are a lot of negative reviews about how Vivint has horrible policies about charging money if you cancel your service. This only applies if you are leasing the equipment. Just like every other lease (Car, Phone, etc) they will expect you to pay the balance if you cancel before your contract period ends. When I bought my system they were upfront about it and gave me the options for a 5 or 3.5 year lease, or I could buy the equipment out right. I went with the 3.5yr option.

Nick A. from Lancaster, PA | June 05, 2018
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Awesome!

Vivint is awesome! I have not had any issues with them and they solve any problems I may have very efficiently! The equipment is user friendly! I would highly recommend them to family and friends!

Breanna W. from Greenville, SC | June 05, 2018
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Excellent

Vivint so far but only had it for two weeks now, but it has already beat all others that I have had ant that is ADT, Brinks,? Monti, mONITRONICS, and Shreveport security. I you could Change anything it would be the camera. Haven said that that the security system is top notch. I will recommend this to everyone.

Benjamin W. from Shreveport, LA | June 05, 2018
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Ease Of Use

Viviint has been easy to use and the staff has been very responsive even when I have forgotten to turn off the alarm and caused false alarms. I am very glad I had the system installed. It has provided a sense of security for me and I have had no problems with any of the equipment.

Jerald A. from Camby, IN | June 05, 2018
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Bad

There is something that is not working with my system. The air does not stay on the temperature you set it on

Carleen W. from Killeen, TX | June 05, 2018
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Great Product

I’ve been a part of the family now for just over six months and I am thoroughly pleased with the service and the product. The lack of false alarms is very impressive and then when the alarm does go off there’s a degree of checks prior to alerting the authorities which I’m satisfied with. Do not hesitate when deciding which alarm company you should get ...Vivint hands down!!

Albert B. from Amityville , NY | June 05, 2018
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Best Security Company For Our Home

Since we have had Vivint installed in our home on January 16, 2017 my husband feel very safe. Our windows and doors have sensors on them and we know every time they are opened. Whenever we are on vacation we can securely watch on any device and check for visitors. Vivint is the only security for us.

Betty M. from Raeford, NC | June 05, 2018
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Great Service

This company has been awesome to work with. They are thorough and friendly. My system has gone down a couple times due to system update but they are quick to get it up and running again. My dog ate one of the wires to the system and they did awesome to fix it for me. Love the doorbell feature like the ring and the outdoor cameras. Makes us feel much safer in our home.

Belinda D. from Greeley, CO | June 05, 2018
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Oerfect Combination

I have been using Vivint for a few years now and I would highly recommend this product to anyone in the market for a security system. The Vivint app on iOS is remarkable and has never failed on me yet. Sure there a few bugs here and there, but it gets resolved pretty quickly with the weekly updates. The camera quality and resolution is top notch too. While I wish the control panel and indoor cameras are faster they get the job done. It’s starting to show it’s age a bit. Otherwise, Vivint is fantastic!

Brian P. from San Jose, CA | June 05, 2018
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Love

Love my alarm system . The doorbell camera is my favorite feature . Cameras do not always work correctly but overall i like the system

Troy B. from Houma, LA | June 05, 2018
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Great Protection,expedient Response Time.

My experience with Vivent has been great, Vivent is the security for my late mothers house, which I now own.The experience I have had from Vivent has been Great.

Anthony W. from Warner Robins, GA | June 05, 2018
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Excellent Customer Service

Anytime I happen to a have questions, a Vivint representative is always there to answer my questions. I have been with Vivint alarm since 2011 and is very satisfied with their services. My video camera is used for trespassers and mainly to watch over my pets. The cost is so reasonable for fire alarm and many more.

Cheryl D. from Mililani , HI | June 05, 2018
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Vivint Review

I would like to commend Vivint Home Security as being my top notch security for my home . Service has been excellent and I never had any problems with my system . If a alarm goes off at my home , they are quick to notify me and to check if everything’s all right. If I had any questions or problems they are very courteous to help solve my questions or problem with the system. I would recommend Vivint to anyone wanting a Alarm system for their home .

Glen R. from Mililani , HI | June 05, 2018
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A Dependable Company

When Vivint salesmen came to my door they seemed to have everything I had been wanting--new thermostat, outside camera whereby I could see whether someone was pulling into my driveway or my neighbor's, new doorbell with camera, medic alert, a panel that enabled me to see who was at my door and talk to them without opening my door, a panel that provided me with the present temperature and one that problems could be solved as I talked to a tech on the panel. The techs were always patient as we worked together to make repairs. They were never in a rush. When we completed the task we were working on they always wanted to know whether there was anything else I needed assistance with. I also appreciate the e-mails which let me know when someone has been at my door and the time. I feel Vivint has everything I want and need in a company. I am pleased to have become a part of their family.

Virginia W. from Louisville, KY | June 05, 2018
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Loving Vivint

It’s been a great experience with vivint! I’ve have connections problems once or twice but other than that it’s been on point!

Brittney Z. from Oklahoma City, OK | June 05, 2018
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Satisfied Customer

We are very happy and pleased with our Vivint...We love being alerted when door bell rings and we are away, we can see who is there...It's great being able to turn on or off alarm if we forget when we leave....It's great, we are extremely satisfied with it..

Don S. from Vinita, OK | June 05, 2018
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Vivint

We have been with Vivint almost 10yrs. We Love it. I wish we could get the door camera but it’s alil expensive to get. Mayb sumday we can get.

Ufelia H. from Plainview, TX | June 05, 2018
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Love Vivint

Vivint has given me a sense of security. They have been quick to respond to my alarms. I appreciate the safe feeling I have knowing they have me covered.

Camee Z. from Cedar City, UT | June 05, 2018
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Not So Happy With Service

I have called vivint twice to give them my phone number in case if the alarm sounds. The only thing I get are emails and no phone call from them. I’m very disappointed on the service and for what they charge a month, this shouldn’t be happening.

Mario A. from Laredo, TX | June 05, 2018
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Impressed With The Whole Process

I was impressed from the time I was introduced to VIVINT all the way through installation and guidance on how to use my new system. Thanks.

Calvin R. from Portsmouth, VA | June 05, 2018
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Peace Of Mind

We have three dogs that we consider to be more than pets. We acquired Vivint to help monitor and ensure their safety. The home security system will alert us and Vivint personnel if there is a disturbance within the home. If we do not respond to the alert, Vivint will send the police to our home to investigate. We have had three security alerts since we acquired the service. Fortunately for us, they have been false alarms. In addition, we are able to monitor our dogs' movement within the house with the inside cameras, plus we can monitor their movement in the backyard with the outside cameras. We also have the doorbell camera that will sound off when pressed causing the dogs to bark. Together, Vivint and the dogs ensure that our home is secure 24 hours a day! The cost is certainly worth the peace of mind!

Michael M. from Lubbock, TX | June 05, 2018
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Great System

We are very pleased with our security system.

Belinda L. from San Antonio, TX | June 05, 2018
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Excellent Home Security System

I had been researching for a while. Heard good things about Vivint. Looked into it. So very glad I did. I talked with the sales person. I had the installer there the next day. Cameras. Door locks. Doorbell camera. I can do and see everything from the app on my phone from anywhere. Including adjustments to the thermostat. Just an excellent system. Thank you.

Antonio C. from O’fallon, MO | June 05, 2018
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Excellent Home Security System

Once you have the right internet this security system is pretty amazing,

Armando R. from Corona, CA | June 05, 2018
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Best Customer Service

Very knowledgeable staff and always willing to help. They go above and beyond to ensure the best quality support.

Andrew C. from Stafford, TX | June 05, 2018
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Absolutely Wonderful!!

We are truly happy with Vivant. We feel safe and secure at all times. We are very happy with the features and quality. Since we started using Vivant, we have also seen a huge savings in our energy bill. Vivant Customer Service is also amazing and truly helpful! I would highly recommend Vivant!!

Ana G. from Natalia , TX | June 05, 2018
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First Alert Of Pending Danger

System was installed replacing older system. Last week gave a warning while we had company and was sitting around talking. System alerted us to a Tornado weather warning and we then realized how rapidly the weather had changed outside.

Shawn A. from Roswell, NM | June 05, 2018
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Roped Into It

Initially and ideally the vivint security system is wonderful and I really like the idea for my home. But since instillation I have had nothing but problems. And with every problem there’s days to wait for it to be fixed.

Brandin E. from Seven Persons , | June 05, 2018
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Great Product

The Vivint home security system is completely customizable, affordable and adaptable to upgrades. Truly a great product and a Great Value

Luis R. from Aurora, CO | June 05, 2018
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Pricey But Safe

Very fast response time to alarms response time to alarms

Allan K. from Regina, Sk, ND | June 05, 2018
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Security System

The security system is good. The problem is that there is no discount for Senior Citizens. There is also no insentive for customers who have been loyal with Vivint.

Amar S. from 3625 Alexandria Dr. Arlington, TX | June 05, 2018
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Excellent Customer Service And

Excellent customer service!! The salesman in the Tech were very friendly and professional

Artellia S. from Columbia , SC | June 05, 2018
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Safehome

our Vivint home security system has given us a piece of mind for the security of our home while we are away or asleep.Thank You Vivint.

Albert L. from Fairbanks, AK | June 05, 2018
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Vivint Smart Home

Very sophisticated system but simplicity as it comes. Great value for the product. I will recommend Vivint Smart Home to my family and friends.

Boyd L. from Milton, FL | June 05, 2018
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Nice People

Good people to work with had some problems with my door lock, but they came quickly and repaired the problem.

Darlene G. from Center, CO | June 05, 2018
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Feel Safe And Be Safe, At Home And When Away.

I have been a Vivint Smart Home customer for many years now, and I can honestly say that, the Vivint system and employees have always had my back, and safety in mind. The system installed in my home always gives me peace of mind and a sense of safety and security whether I am at home, at night, or when we are away from the home. I wouldn't even consider having a replacement system, when Vivint gives me all the protection, and peace of mind, that I need.

Richard L. from Riverside, OH | June 05, 2018
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Horrible Products

the staff is great. Very nice but their products are garbage...We signed up 4 months ago. paid $3500 for their products and we've had non stop problems..they constantly are breaking.

Bree B. from Palmdale, CA | June 05, 2018
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Good

It's a good system. No complaints.

Pam J. from White Plains, MD | June 05, 2018
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Awesome

Nothing but great monitoring with this alarm system would recommend it to the whole world

Juan G. from Mission, TX | June 05, 2018
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Safe

It’s a great system I feel very secure I can monitor away from home I left one system for your system and I’m glad I did I will recommend this system

Linda B. from Hepzibah, GA | June 05, 2018
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Secured And Effective

I am very happy with the system, tech support, and ease of use. I highly recommend Vivint to any family looking for home security.

Christopher T. from Brooklyn, NY | June 05, 2018
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Unreliable System

For the first year the system worked well. The company pushes updates at the most inopportune time. Currently the system will inform us that the selection that was made was unsuccessful but it's obvious that it was successful. Called company regarding yellow triangle, was told that the garage opener motor needs to be looked at but the garage opener works fine with the original control and the hand held control and with the wireless control we installed because of the Vivint app. We are looking at switching to Simplify.

Bruce T. from Columbia, SC | June 05, 2018
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Safe

My whole family fell safe and secure. We have the total package. Even my three dogs fell safe when we leave the house. Thank You.

Michael D. from Chicago, IL | June 05, 2018
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Satisfied

Very happy with my service from Vinint. They are on top of the alarm alerts and very professional. Cost is very much economic.

Don B. from San Antonio , TX | June 05, 2018
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Perfectlysecure

Vivint has the epiphany of great service combined with excellent customer service. They are always excited to ensure that they meet and exceed all expectations. I feel totally secure knowing that Vivint has my back. I can be across the country and still able to see what is happening as home. They give great value for money. I would recommend Vivint to anyone. They keep you totally updated on all alerts and call to ensure all is well at the slightest sign of abnormality. Want superior customer service and value for money look no further than Vivint.

Conrad M. from Camden , SC | June 05, 2018
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Fast Response

They are quickly to get someone out to when u need them.

Chad H. from Lagrange, KY | June 04, 2018
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Vivint Smart Home Security

I love having Vivint Smart Home Security service. It is very reliable and easy to use. I am always happy to share my experience with my family and friends at every opportunity. I plan to use Vivint for many more years.

Carolyn H. from Amarillo , TX | June 04, 2018
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Awesome System

Just canceled my old security system monitor and switched to Vivint. One of the best decisions I ever made. The technology and camera are so much better and clearer. The Ring doorbell is awesome. Even the wireless pop up camera has an awesome picture. I can see the entire first floor of my home and the top of the second floor. Again, smart decision, excellent system, 21st Century security system.

Alvin C. from Fort Mitchell, AL | June 04, 2018
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The Janus Of Home Security

This was one of the best things that have happened for my family and I. The Price was ideal for our dual fixed incomes and we are able to watch our investments;our children and home without having to grow old doing it. The online staff are very knowledgeable and the installation tech really knew his stuff. With Safe Haven we were being charged twice of what Vivint is charging and with Vivint we are getting twice the features. My mother recommended this company and I can honestly say; "Mother Knows Best", at least when it comes to my family's security,not so much on other issues as she too ha this services.

Billy H. from San Antonio, TX | June 04, 2018
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Security System

I love the system I can go anywhere with knowledge of my home is secure at all times. I also can control my system with a swipe of my cell phone. See what is going on inside of my home and out when I at work, lock and unlock home with the door lock made by kwikset. I love my Vivint system and you will to just give them a call and set time with them.

Brandon T. from Petersburg, TX | June 04, 2018
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Vivant, A Great Investment In Security And Safety!

Had them for the past few years and never had a problem. Moved into a new home and they expedited the install along with some new equipment to insure the total protection of our home. Added benefit was definitely the doorbell camera. Had a dispute with the warranty serviceman on our new home. He was totally unaware he was being caught on camera when he rudely made derogatory and discriminatory remarks, needless to say, our problem is now being taken care of with a smile and thank you. They also offer video surveillance on the whole home. As my friends and family like to say "Fort Knox has nothing on this place!". Great investment if you love your family and hard earned peoperty!

Harold T. from Mobile, AL | June 04, 2018
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Not Too Happy

When you work out of state and there’s an issue with your cameras, don’t try to call and schedule an appointment when you get home. Apparently they are too busy for the working people

Amber S. from Longview , TX | June 04, 2018
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Personal Review

The wife and I obtained VIVINT for the purpose of home security when we were away from home. We have come to rely on it for fire and brake-in detection at home, when we are out as well as at home. No night goes by that our system is not on. We have had several issues where one of my older sons came home while we were out, The system alerted us to their presence on the spot. We have full confidence in our safety with this system.

Jesse L. from Daleville, AL | June 04, 2018
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Great Service

I would have given 5 stars had they ever tried to reach out to upgrade their equipment. Had a few sensors fall off and rather than replace them, they were glued back on only to have battery fail soon after replacement. Otherwise excellent service with old working equipment. We would have loved to stay with them if they had just reached out.

Carlos B. from Baytown , TX | June 04, 2018
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Happy Customer

Pleased with the service. From the very beginning they have all be so helpful. Very happy to have chosen Vivint for our system.

Cassandra W. from Owasso, OK | June 04, 2018
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Great Customer Service

Love the system so far. I have had a lot of issues at first but the company gave me a free month credit to my account because the system kept getting set off. We are still having issues and we have had the system for 2 months now that is why it's only a 4 star rating

Cheyenne S. from Round Rock, TX | June 04, 2018
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Love It

About to get two more cameras for the house

Mary B. from Louisville , KY | June 04, 2018
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Great Security

I got Vivant service for my mother’s house. . I love the features to activate the alarm from my phone. I rest comfortably knowing that she is safe. And, the Montoring Reps are the best. They notify me immediately when the alarm goes off f. Thanks so much!

Gail S. from Washington , DC | June 04, 2018
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Superior Customer Service

Living in a gated community is nice but our system gives us an added sense is security. Our primary purpose was the doorbell camera so my grandson could check the door when he’s home alone. Products are great but the customer service is really superb.

Barbara D. from San Antonio , TX | June 04, 2018
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Solid Security

We’ve had Vivint for about five years and recently decided to renew. They offer a wide range of sensors and services. We installed many types of third party equipment (z wave and Wi-Fi), bypassing the Vivint hardware, which tends to be expensive. If you’re looking for a premium system and don’t mind paying their rates, Vivint is a good choice.

Tom B. from Dublin, OH | June 04, 2018
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Iz

Great service and quality equipment.

Ismael B. from Medicine Hat, AL | June 04, 2018
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Vivint Best Alarm Provider!

The best service ever!

Ayodele O. from Jamaica , NY | June 04, 2018
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Feeling Secure

The Company is alert and communicates instantly. Thanks

Claudette P. from Henderson, NV | June 04, 2018
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Great System

Great security system. Love locking / unlocking door and setting system from my phone. Easy to understand and operate. Knowing what I know now I would go with Vivint again and strongly recommend to friends....which I have done.

Paula M. from Winnsboro, TX | June 04, 2018
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Advanced Technology

Vivint has served my needs thus far. I enjoy their advanced technology with the ease of functionality. Very user friendly and amazing application right on my iPhone! Beats out all competitors!

Tiffany T. from Milford, CT | June 04, 2018
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This Works!!

We have had the Vivint system for a few years now. I trust this system to protect my home and family. Any issues have been quickly corrected with the amazing technical support team.

Billy S. from Enterprise, AL | June 04, 2018
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Vivint

Great technician and easy installation! Would like to add more equipment ,but expenses are a concern, so on your end Thank you for now😀

Elena A. from Miami , FL | June 04, 2018
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No Customer Service

The alarm system and monitoring works great. My alarm has been set off a couple of times and I have been contacted, either through the wall panel or by cell phone, with immediate resolution. However my cameras continue to go out, or I can't get them to playback. If I ever do have a real alarm, my cameras will be of no use. I have emailed several times but nobody has bothered to contact me.

Carolyn B. from Independence, LA | June 04, 2018
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When It Works

We've had the system a little over a year. Have had to have several things replaced--while the replacement is free, the service call isn't. Also difficult to get an appointment. I called and after 2 hours of trying to fix things, was told I needed to have a tech out but none was available currently in my area and I would be called back in a few days. I wasn't. I did call back about 4 days later after noticing a tech in the neighborhood. I finally got an appointment, but it was still going to be another 10 days. When it works, its great. If something is wrong, it becomes a major hassle.

Beth S. from Helena, MT | June 04, 2018
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Success

After having a horrible time getting a battery and getting it changed, I could not get the cover back on the sensor. I had the sensor disable not once, twice, or three times, too numerous to mention. Each and every customer service rep was patient, helpful, and very understanding of my dilemma. This went on for well over 4 months. Finally a service technician came out and was able to get the cover back on the sensor. He also was polite, kind, and extremely helpful. I couldn’t ask for better teamwork. Thanks to everyone that helped me solve my problem...you all are the greatest and each one deserve recognition by management and receive employee of the month!!! Again, thanks for a job well done by everyone!!

Cheryl P. from Akron, OH | June 04, 2018
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Love It!

I have the doorbell w/ camera and I absolutely love it.

Anastesia M. from Shelby, MS | June 04, 2018
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Safe

System works great! Just only one complaint that the system has gone offline a couple of times but 1 call & was up & running in no time. I feel safe!

Angela T. from Columbia, SC | June 04, 2018
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Amazing

Great product! Great customer service

Brandon M. from Mount Juliet, TN | June 04, 2018
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Great Customer Service

Every interaction I’ve had with a vivint employee (in person, over the phone, and through the panel) has been excellent. I highly recommend this security company.

Audrey T. from Conway , AR | June 04, 2018
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Awesome Service

The day my house got broken into Vivint had a tech out to install an alarm system. I was extremely pleased to see them accommodate me so quickly. Every time I have called support with a question I was able to talk to some quickly and my questions got answered.

Ben K. from Jackson, MS | June 04, 2018
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My Opion Of My Current Alarm.

I have had Vivint for several years. I am very happy with it. I set the alarm at night time every night. I have set it off myself a few times by accident. The person whomever I talk to is always very nice and understanding. I am hard of hearing and it makes it hard for me to understand when I have to talk to someone. But again they are very understanding. I am very happy with Vivint. I feel very protected when I am away from home or at night when it is set. I have had other people come to my door to try to get me to tr their alarm for free to see if I like it better. I tell them no, why would I even consider trying another alarm service when I am very satified with Vivint. The only problem that I do have with it is that there is no discount for senior citizens. That would be a big help for me.

Cheri L. from Wapato, WA | June 04, 2018
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I Love It

I love love my home security system.i have my whole house armed and can control it from anywhere.i cannot ask for more,I used to have ADT But Vivint is the best.

Faustina B. from Norfolk, VA | June 04, 2018
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Poor Camera Reception

My outside cameras go offline many many times. I have called them and they have sent people out to repair but it never last. I really should have stayed with original system. At this point I would not recommend Vivint

Bernadine M. from Pflugerville , TX | June 04, 2018
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Vivint Is The Best.

Vivint is by far the most efficient Security system. Even a false alarm any rep I have talked made sure all was ok before ending the call. A big 10 to every rep I had the pleasure to speak with. GO Vivint GO.

Beverly W. from Yuma, AZ | June 04, 2018
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Great System So Far

They came out the same day I spoke to the sales person and installed the system. The installer showed us how to use everything. Had one problem with the doorbell microphone but went online to chat and got it fixed right away

Brian B. from Pickerington, OH | June 04, 2018
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Security

Very Professional company

Bryan B. from Lynn, MA | June 04, 2018
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Great Product

I can call them. when I have a problem with my products and they hep me and don’t have to wait on the phone long

Charlene B. from Lockhart, SC | June 04, 2018
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Unsatisfied Customer

I got the system for the camera. I have way too many problems. Nobody seems to know what's going on. Camera goes offline every couple of days and its irritating period. Tired of it.

Arvelle M. from Philadelphia , PA | June 04, 2018
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Camera

Having problems with camera

Brenda J. from Houston , TX | June 04, 2018
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Better Than The Best

I recently had an alarm with a company ill only use their initials ADT. They Had poor customer service. Switched to Viviant and this has been a great switch. Best value for my dollar

Michael R. from Berwick, LA | June 04, 2018
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Great Most Days!

I had the system previously and am now back in. I signed up for the home monitoring along doorbell camera and another over the driveway. I also got garage door openers. Everything works good except the garage door openers. They work half the time and I’m constantly rebooting them and limited success. The customer service is absolutely top notch.

James M. from Enterprise, AL | June 04, 2018
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Great

Have not had any problems with the alarm system, which is great.

Lynette B. from Othello, WA | June 04, 2018
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Awful

It’s been 3 weeks since we got our alarm hooked up. I’ve called 3 times because our doorbell camera doesn’t work properly. They’ve done test and rebooted the system yet still doesn’t work half the time!! Real great alarm and camera that doesn’t catch the people stealing right off my front lawn!!! We have a 5 month oil baby. The reason we got the alarm. Yet the system doesn’t work. Waste of money and we are locked in for 5 years. Huge scam

Lincoln B. from Saskatoon , | June 04, 2018
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Satisfaction

I appreciate my Vivint provider. I have always had prompt service, and intelligent,respectful,answers to any problem that ,I, have presented to staff.

Maureen M. from Tyler, TX | June 04, 2018
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Top Quality Home Protection At The Best Price

I've been with Vivint for several years my opinion this is one of the best home security companies I've ever dealt with, not only is their equipment top notch but their customer service is unbeatable customer service is something that is very important to me any time that I've had an issue it was dealt with properly and professionally I would highly recommend Vivint to anyone looking for top quality Home Security,

Robert C. from Indianapolis, IN | June 04, 2018
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Alert

Always there when needed. Prompt response Friendly staff

Linda B. from Sparrow Bush, NY | June 04, 2018
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Our Home Is Secure With Vivint!

Vivint is a wonderful, customer based company that has been wonderful to work with and helpful in teaching how to most effectively use our alarm system. Our home is secure with Vivint!

Barbara S. from La Porte, IN | June 04, 2018
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Vivent

Love it. Very modern and up to date technology. I absolutely love the door bell camera.

Candice H. from Jackson , MS | June 04, 2018
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Awesome

Great technology simple to use. Makes life easy. I am in the military this helps when I am away. Love using the indoor camera to talk to my pets. Helps make the distance better !

Albert P. from Corpus Christi, TX | June 04, 2018
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Anthony Smart Home

I love my Vivint Security System. The system is very smart from glass breakage two false alarms I like how the Vivint team always contact me immediately if I have a problem with my alarm system or if my alarm goes off. I just love the quick response because it makes me feel like they are really there for you doing their job and protecting my home.

Anthony P. from Charlotte , NC | June 04, 2018
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Awesome Home Security System

Vivint provides one of the best home security system in the market. Easy to use.

Eldwin M. from Sugar Land, TX | June 04, 2018
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Useless Company

Have been with Vivint for about 6 years. When I needed a Tech I had to wait for a few weeks and several call to get one. I have been waiting since April 26th of the year for a Tech and have called and chatted with them and now it's seven weeks and still no tech. Will be cancelling them and return to ADT.

Robert S. from Umatilla, OR | June 04, 2018
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Feeling Secure About Your Choice Of Home Security

I used the same home security system since 1995 and updated the system when wifi became available. My concern was always that thieves could cut the lines and gain entrance thus circumventing my home security system. My understanding and the great selling point on changing providers was the added feature of this new system containing a micro chip that works as a back up should the power go down for any reason and the appropriate authorities would be dispatched . There is also the added experience of a representative speaking to you via the system to assure that it is you and not a perpetrator who has gained access to your refuge. I would highly recommend this system.

Arthur V. from Houston, TX | June 04, 2018
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Great Alarm System!!!

I have used Vivint Alarm Systems for about 6 years at 2 different locations. I have had very good results with the system and superb customer service! I feel very safe in my home with the alarm there. It is well worth the money!!!

Ann D. from Pine Knoll Shores, NC | June 04, 2018
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Vivint Is The Best, East To Operate And Gives Me Comfort And Safety.

Vivint is the best. Easy to operate and makes me feel safe.

Beverly L. from Big Spring , TX | June 04, 2018
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Happy And Safe Customer

Since beginning with Vivint, I have felt safe, secure and happy. Whether I am traveling out of the area or just out and about, I am happy that I can view the camera and speak to anyone that may ring my front door bell. Peace of mind.

Cecile W. from Long Beach, CA | June 04, 2018
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Service

Good company just need to do better with software and make a few corrections on instillation and then when you call in the person you speak with makes sure everything comes together and any time you call on that project they are the go to contact.

Bobby K. from Riverside , CA | June 04, 2018
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Love My Security Partners

I couldn’t be more happy with Vivint. They have great customer service and their products have been high quality. But being that I travel a lot, I am thankful I am able to connect with my kids and monitor my house why I am away. Thank you Vivint

Antonio M. from Tacoma, WA | June 04, 2018
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The Best Of The Best

Vivint protects my home for 4 years this june they or on the fifth year they monator 24/7 i would not have no one else period They have me till I pass away . The N Vivint will have to deal with my aires

Charles B. from Pineville, LA | June 04, 2018
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Great System

The system is great cuts off and on a lot but for the most part it works wonders. Love the fact the company calls immediately and the ac/heat thermosate saves me big bucks!!!

Ashley Y. from Norfolk, VA | June 04, 2018
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Quick Response!

I have to say that there has been a few times where myself or my husband has accidentally tripped the alarm, and the VIVENT monitoring staff are quick to call over on the alarm panel. This gives me reassurance that if this were an actual alarm going off that their response time, which is vital for protecting my home or my safety , is very quick. I have had a few repeat problems with my cameras, which resulted in several calls and technicians assistance by phone, and service technicians visits over the last eight months, but hopefully now it is finally resolved. This is why I only gave a four star rating. Over all, I would recommend VIVENT to protect your home and loved ones.

Joanne J. from Cape Coral, FL | June 04, 2018
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Wonderful!

Vivint is a wonderful security system company. They are very knowledgeable, helpful, and most importantly nice! I have recommended them to friends and family looking for security and convenient appliances for their homes.

Briana M. from San Angelo, TX | June 04, 2018
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Home Security System

Love love my system. Customer service is exceptional best ever! Would recommend this for everyone! It's the best out there!

Denise P. from Canton, OH | June 04, 2018
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Alarm System

👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿😃😃😃😃😃😃😃😃The greatest alarm system

Charles T. from Sharon, PA | June 04, 2018
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Smart Home Security

Vivint integrates with Alexa and creates a seamless smart home security system.

Brad G. from Louisville, KY | June 04, 2018
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I Would Give About 6 More Stars If I Could!!!!

VIVINT has protected two of my homes over the years! I have subscribed to VIVINT services in Nevada and now in California. I cannot articulate what an excellent company VIVINT is! They are efficient, knowledgeable and courteous. The technicians who performed installation and services were highly trained and were able to install the security system right the first time. Additionally, the telephone representatives were attentive and helped troubleshoot issues quickly. (Even the 2-3 false alarms I actually set off!) A true hallmark of quality is how one organization compares to another. When I have accidentally set off my alarm, VIVINT calls our home in seconds. When a similar scenario occurred with large, nation-wide competitor, I actually had to call THEM to see if they knew I had a false alarm! What if that were a real issue and my wife and kids were home??!! VIVINT will always be my choice for home security and smarthome features. Thank you VIVINT!! Thomas in California.

Thomas A. from Manteca, CA | June 04, 2018
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Issues With Reliability And Resolution Of Problems

We have been a Vivint customer for quite a while. Unfortunately we have not had the best experience. We are locked in a contract so we have to continue our service. Every time we make a change or upgrade our system we have had problems with it. The reliability of the products has not been great and they have had to replace multiple items multiple times. We have had issues with being billed correctly. And often it takes multiple attempts to get the problem addressed in the first place. But, the biggest issue for me is that it takes so long to resolve when there is an issue. I wish they could provide quicker, more effective service and products. They do keep trying to take care of issues and eventually things are resolved. It is just too bad that it is so difficult for that to happen.

Allison B. from Heber City, UT | June 04, 2018
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Smart Home

I really like all the features of my smart home devices. I can do everything from my phone. It has been very helpful many times since we travel a lot. My door bell camera still doesn’t work as accurately as I would like but it does seem to be better than when we first had it installed. Vivint operators have always been very quick to contact me via my phone if an alarm goes off and to be on my panel talking to me. I would recommend this product to anyone looking for an alarm system and monitoring company.

Clifford M. from Moses Lake, WA | June 04, 2018
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Very Thorough

My CSR agent from the call center was great but my tech who came to my home was AMAZING! He gave me a great amount of information about the home system and even educated me about my mice problem while my exterminator was there. He was very polite and welcoming, almost felt like an old time friend. I appreciated his service. Thank you

Brittany D. from Clarksville, TN | June 04, 2018
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Best Home Security

I can't say enough great things about Vivint to my friends and family. They handle all of my questions and concerns with genuine care and i always get everything taken care of in a timely manner. Thank you for making me feel safe again in my home. I will definitely refer everyone i know.

Crystal C. from Lancaster, CA | June 04, 2018
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Always There

Feeling as safe and anyone (other than Congress and Potus) is very important to me. Vivint gives me a sense of security. Naturally, the fact is that anyone who really wants to harm those inside a house can probably invade even with alarm systems. Nevertheless, I find comfort in knowing that my Vivint system both discourages and slows entry into my home whether I am at home or away. I especially like the cameras that let me know when someone is at my door and I can actually see who that person is. It also alerts me to packages that have been delivered. It's nice to be able to respond to any visitor by using my cell phone without opening the door. The inside cameras give me the ability to see what type of person might have invaded my home when I am away. The reps at Vivint are always courteous and helpful even when I set the alarm off myself! I feel lthat Vivint has my back and I couldn't be more satisfied with their service.

Royanne B. from Saint George, UT | June 04, 2018
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Outstanding Service Ryan Travers!

We definitely give Ryan Five BIG stars for great customer service: 1) We received a confirmation call the night before from him personally! 2) Ryan arrived exactly on time! 3) He found a quick solution to the problem we were having with our doorbell camera 4) He answered MANY more questions about setting volume levels and chimes tones, 5) He SHOWED me how to set levels ... sometimes a customer only absorbs the big stuff upon installation and can't always figure out the nuances of the various available setting. His guidance was very helpful. 6) Ryan was extremely professional in his dress and manners! 7) Ryan was super personable and conversational, but was very respectful of our time! Thank you Ryan! Thank you Vivint! We are happy customers!

Rebecca S. from Orlando, FL | June 04, 2018
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Home Safety

We love our Vivint! I’m sure we don’t use it like we should/could. But it is great to know our home is safe. The kids can see who’s at the door before answering. I can keep tabs on the home while at work. Thanks Christopher!

Sally D. from Centennial, CO | June 04, 2018
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Excellent Business Model

Since our home has been protected by Vivint's Services, we feel extremely confident about our security and real-time protection. They respond promptly to our request for services.

Pamella C. from Ft. Washington, MD | June 04, 2018
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Issue With Servies

Well let me first start off by saying the tech that has been sent to my home after the installation have been real professional in their attire and how they talk with me and my family each of the techs I thank them. Now as for the service and equipment I have my questions about . There have been several times you techs has save your reputation with me because each of the customers that I gave your name and number has given me bad reviews on your services and half went to a another vender. I wanted to add extra equipment to my system but if I cant get correct I am looking , ADT is saying they will buy me out if I come back and give the two extra pieces of equipment I am requesting. Then RING is asking for my business as well. When I said start with Vivint I agree and with everything you were selling got family and friends to try you out but if something don't change with your services I will be making changes for the bester safe of my family and my home. Thank you

Christopher W. from Montgomery, AL | June 04, 2018
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Satisfaction

Always receive excellent service and concerns resolved.

Catherine N. from Charlotte, NC | June 04, 2018
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Dependable

The service has been very good for the last 7 years

Alda P. from Tupelo, MS | June 04, 2018
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Live It

Simply love Vivint away I can access with my cell phone is fast and easy. At home if I don’t want to walk to the keypad I will use the remote. VININT got me covered. When I am away I can pull up the app to assure my home is armed at 75 years old in June one of the best decision I have ever made. Thank You Vivint

Bernice V. from Milwaukee , WI | June 04, 2018
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Reboot

Very easy and convenient. Love the cameras and being able to unlock door. My only complaint is how often I have to reboot the panel.

Brooke F. from Lafayette , LA | June 04, 2018
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Great Service

I have been with this company for several years been have great experiences with them when ever something is wrong they take care of it I love my service

Trecola K. from Charlotte , NC | June 04, 2018
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Excellent Service

I have been using Vivint for about 3 months now and I love it! I feel so secure and safe knowing that my house is being protected. Their customer service is amazing! I would highly recommend their service.

Brynique M. from Columbus , GA | June 04, 2018
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Peace Of Mind!

I have been with Vivint for almost ten years and have never had a problem. I am protected in others ways, but love knowing I have the security of this alarm system before I need to resort to other means. Thanks Vivint for that peace of mind.

Tamera B. from Travelers Rest , SC | June 04, 2018
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Unethical Comany With Bad Service

From the start the equipment broke down and 3 different technicians came to my home. The equipment ate tons of batteries. Service calls were slow to react. They have the highest monthly rates in the market. You’re always using the manual to figure out what’s wrong. But worst of all at the end of a long 4 year contract I called to discontinue my service and found out someone at the company extended my contract by 2 years. They blamed me and were very rude and insulting. After they researched the issue that found out they were at fault and that someone forged my name. They never apologized and they tried to give me a few dollars off to continue with them. Beware! This company is BAD news. Don’t waste your time or money on them.

Billy M. from Chatham , LA | June 04, 2018
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Awesome

I absolutely love the service!!!!!!!

Carol T. from Waldorf , MD | June 04, 2018
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Love

I love my vivint it makes my feel safe

Brenda M. from Big Spring , TX | June 04, 2018
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Home Security

I am very please with my Vivint Home System.

Brenda W. from New Iberia, LA | June 04, 2018
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Review

Awesome security system!

Bakary G. from Canal Winchester, OH | June 04, 2018
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First Year With Vivint

This is our first alarm system and we are very happy with the service provided. We had one connectivity issue resulting in our cameras going offline and a Vivint sent out a rep ASAP and had them up and running in no time. We have very quick response times when our alarm is triggered and what more could I ask for? Thanks Vivint! Hey

Alyssa R. from Calgary, | June 04, 2018
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Vivint Review

We were with Vivint for our 5-year contract that ended this month and never had a problem with their service. I'm giving them 4 stars only because the monthly amount was too high for us, but knowing that our home was secured made us more at ease. At the end of the contract, we planned on calling them to see about a decrease in the amount we paid each month, but a security company came to our house last month saying they heard a lot of people were having problems with Vivint and wanted to talk to us. We told them we haven't had any problems with Vivint. So, not really knowing what was going on, two hours later we figured out they weren't with Vivint and we already signed with this new company we've never heard of for another 5-year contract. They added some cameras and got our price down lower, but we never got the chance to ask Vivint what they could do for us after our contract ended. Try Vivint for your home security.

Barb H. from Saint Joseph, MO | June 04, 2018
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Armando

I fill safe with Vivint

Armando B. from Miami, FL | June 04, 2018
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Meh

Not impressed. I've had the Vivint system for about 3 months now and I routinely run into problems with the app. I have had to try multiple attempts to get the alarm to arm/disarm remotely. I often have to log back into the app which creates a loop that keeps taking me back to the login screen.

Anthony K. from Ofallon, MO | June 04, 2018
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Great Secuirity System

I first saw a glimpse of this system in Florida. I was intrigued and decided that we needed this at home. We are really happy with the system and the ease of setting it and using our phone to control it. The tech who installed it was wonderful and very helpful. We are very pleased with everything so far.

Carol G. from Mt Vernon, IL | June 04, 2018
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Unreliable Camera Servie

It took over a year for Vivint to get my cameras working. Constant problem with cameras offline, Huge inconvenience because constantly on phone trying to get Vivint technicians to help with getting cameras online and working again and many service visits. Doorbell camera had to have repeater/extender to carry signal 34’ to main panel and extender for outdoor camera about the same distance. Well, it’s finally working but still goes offline from time to time but seems to come back after a while before I call for service. Although normal alarm response without cameras is excellent, I cannot recommend this system or service with Cameras.

Robert H. from Albuquerque, NM | June 04, 2018
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Good Service

Good customer services and equipment easy to use

Alejandro L. from San Antonio , TX | June 04, 2018
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Technology Challenge And Bad Customer Service

Since I’ve added Vivint to my house five years ago, I’ve had numerous technological problems. Every time I called Vivint I’m on the phone for hours trying to do the same thing over and over again. Finally, they send a tech to my house and doing me the “favor” of reducing the fee to find out that when they leave, they didn’t complete the job.

Alon S. from Trumbull, CT | June 04, 2018
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Zero Stars

Absolutely disappointed and dissatisfied

Damar H. from Willingboro , NJ | June 04, 2018
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Good Product

Safety is #1 devices and all product work really good. Thx.

Christopher L. from Edmonton , | June 04, 2018
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Satisfied Customer

We have had our account for a month now and are very happy with customer service and the professionalism of this company. Also we love having our indoor and outdoor cameras to always check what’s going on at our home when we are away.

Ashley G. from Maurice, LA | June 04, 2018
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Safety

I feel so safe with this system when I’m not home.

Marlon B. from Houston , TX | June 04, 2018
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    How We Evaluated Vivint Smart Home

    To properly vet Vivint, we began our efforts by reading and researching customer reviews, company history, and consumer interest. And to top it all off, we tested the customer service team and products to ensure they were up to SafeWise standards. To read more about our methods, visit our methodology site.

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