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Vivint Home Security Review

Smart home automation, customizable plans, and month-to-month contracts

Written by: Monique Seitz-Davis  |   Updated: April 12, 2018

Vivint provides a happy medium between smart home automation and professional monitoring. And while Vivint’s plans are more on the pricey side, Vivint’s offerings can be tailored to completely fit your needs.

Vivint

Best for Home Automation

  • À la carte customization
  • High-end home automation devices
  • Remote control
  • Energy management capabilities
  • Month-to-month service plan

About Vivint

You might know Vivint for the company’s solar panels, high-speed internet, or even its door-to-door sales approach. But as a security company, Vivint offers an unusual monitoring service that’s garnered attention. Unlike most companies that offer restrictive, pre-packaged plans, Vivint focuses on an à la carte approach. You can choose however many door sensors, cameras, or smoke detectors your home requires. And all of Vivint’s devices are designed specifically with home automation in mind, so you can remotely control the ins-and-outs of your security system. Want even more flexibility? Vivint gives you the option of a month-to-month or multi-year contract.

Learn More About Our Rating Criteria

Read Customer Reviews

vivint home security sign

Price and Contract

Learn More

Tech and Equipment

Learn More

Home Automation

Learn More

Customer Service

Learn More

Vivint Prices and Packages

 

Vivint Smart Home

View Plans

Top Pick: Vivint Smart Home Video

View Plans
Connectivity

Cellular

Cellular

Installation Type

Professional

Professional

Monitoring Fee

$39.99

$49.99

Installation Fee

$49.99

$49.99

Warranty

120 days*

120 days*

Option to Finance or Pay Up Front

Y

Y

Professional Monitoring

Y

Y

Monthly Monitoring Fee

Y

Y

Included Equipment

SkyControl Panel, door sensors, window sensors, motion sensors

SkyControl Panel, door sensors, window sensors, motion sensors, doorbell camera

Mobile App

Y

Y

Home Automation Capabilities

Y

Y

Wireless Security Cameras

Y

Y

Alerts

Mobile

Mobile

User Codes

Y

Y

False Alarm Safeguard

Y

Y

*Only available with Premium Service

How Vivint Home Security Stacks Up

Smart home automation, customizable plans, and month-to-month contracts

Price and Contract

Vivint’s pricing is a bit high. But you have two payment options—one of which is contract-free. The first: pay for all equipment up front and maintain a month-to-month monitoring fee with the company. This option allows you to cancel Vivint’s services whenever you please and own the equipment outright. Your second option: finance the equipment cost and alarm monitoring fees for a set, contractual period.

Pros
  • Professional Monitoring
    Regardless of what plan you choose, Vivint provides professional alarm monitoring to ensure your home is well protected against intruders or life-threatening traumas. To prevent any false alarm, Vivint’s system features two-way communication. Once an alert is initiated, a company rep will attempt to contact you through the Sky Control Panel before notifying an emergency response team.
  • À La Carte Customization
    The world is your oyster when it comes to Vivint’s equipment. You can pick and choose the number of door sensors, cameras, or key fobs you want to include in your plan—you can even have more than one smart thermostat if you’d like. Regardless, Vivint always includes the Sky Control panel, as well as motion, door, and window sensors in every plan.
  • Upgrade Anytime
    You can upgrade your contract or add on extra devices at any time. But you can never downgrade your plan, so think twice about what you want before committing to a contract with the company.
Cons
  • Hefty Up-Front Cost
    If you opt for the month-to-month plan, you’ll need to pay for all of your equipment outright—and the up-front cost can get pretty high. On the other hand, if you pick the financing plan, know that you’ll be locked into at least a five-year contract.

Tech and Equipment

Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so you don’t have to fumble through a difficult installation.

Pros
  • Sky Control Panel
    On the whole, Vivint’s control panel offerings are great. The most notable feature is the two-way voice communication. It doubles as a safeguard against a false alarm and allows you to remotely connect and speak with people in your home. So if you won’t be home when the kids get off the bus, not to worry—you can check in with them once they arrive at home.
  • Transportable, Wireless Equipment
    Forget about drilling giant craters in the walls of your home—Vivint’s equipment is both transportable and wireless, so you can change the location of a motion sensor or even the indoor or outdoor camera whenever you please.
  • Sky Mobile App
    The Sky mobile app offers a convenient and reassuring feel with its remote control and fast alert time. You can check the video live feed from your home’s security cameras or remotely arm and disarm the alarm system from your phone. The app is comparable to the navigation you’ll find on the control panel, which makes flip-flopping between the two a bit easier for the user. Plus, you get a live feed of all video cameras in your home. To find out more about how Vivint’s app stacks up, read our review.
Cons

Rather than running on Wi-Fi, Vivint has a cellular connection. Unfortunately, this type of connection doesn’t work for all customers, particularly those who live in remote regions with little to no cell service.

  • Cellular Connection
    Not all parts of the United States have a strong cellular connection—if they have any cellular coverage at all. Should you live in an area like this, visit our Best Home Security Systems appraisal to find the most suitable home security system for you.

Home Automation

From security cameras and smart thermostats to automatic door locks, Vivint has a variety of home automation devices to choose from. Proprietary products like the Ping Camera come with nifty features like two-way voice and motion sensor capabilities. And Vivint boasts compatibility with other mainstream products, so if you’re partial to one brand in particular (like a Nest thermostat) you don’t have to compromise.

Pros
  • Wide Variety
    Vivint offers a wide variety of smart home devices, allowing you to pick and choose what is best suited for your checkbook or home. Plus, Vivint’s devices are compatible with all Nest and Amazon Echo products.
  • Energy Efficiency
    Vivint’s energy-saving devices, like smart light bulbs or thermostats, can help the planet and keep cash in your pocket—energy-smart devices reportedly cut energy costs by 30%.
  • Remote Control
    Thanks to Vivint’s Sky Control app, you get the convenience of remote control over everything from a doorbell camera, automatic smart door locks, or outdoor and indoor security cameras. And to top it off, the mobile app Is easy to use so you can unlock your front door for the kids when they get home from school.
Cons
  • Costs Add Up Fast
    The sky’s the limit regarding customization, but the costs of those ten security cameras add up quickly. If you’re worried about keeping costs reasonable, make sure you work with a Vivint representative to ensure you don’t max out your budget right off the bat.

Customer Service

While Vivint’s systems are tailored to fit your needs, reviewers stated that Vivint struggles with delivering dependable customer service—both for user questions and in emergency situations. On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. As one of its weaker points, Vivint’s customer service is worth weighing against their strengths as you decide which home security system to invest in.

Pros
  • Comprehensive Walk-Through
    Because of Vivint’s à la carte approach, the company caters its offerings to you and your home’s needs. This method ensures that you get the best security system that you can build upon down the road, rather than a restrictive one.
Cons
  • Negative Customer Reviews
    Reviewers stated that Vivint’s customer service has a salesy approach and thus frequently misleads customers into purchasing devices they don’t necessarily want or need.

Vivint Smart Home FAQs

Does Vivint have a money-back guarantee?

No—unlike many of its competitors, Vivint does not have a money-back guarantee. To find out more, visit our page devoted to FAQs about Vivint.

Does Vivint have an equipment warranty?

Yes—Vivint has a 120-day warranty for its proprietary equipment, such as its smoke detector, doorbell camera, motion detector, or outdoor camera. If you purchase a non-Vivint-branded item, such as a Nest thermostat or Amazon Echo device, be sure to check with the brand’s company for warranty details.

Does Vivint have an activation fee?

Yes—Vivint has a newly instated activation fee of $49.99.

Does Vivint have cloud storage?

Yes—it’s called Vivint Smart Drive. This convenient device, once known as Space Monkey, provides secure storage much like an external hard drive does. It allows you to stream and seamlessly upload all security camera clips with little to no effort. So you can forget about losing all important security recordings or even family photos once a device has kicked the bucket.

Is Vivint’s Sky Control app easy to use?

Yes—according to customer reviews, the Sky Control app is very user friendly and offers an intuitive feel. So you can toggle between the company’s home security devices with ease.

Is Vivint’s tech compatible with Nest or Amazon Echo?

Yes—Vivint is compatible with both Nest and Amazon Echo products.

Do Vivint’s home security plans come with yard signs?

Yes—however, be aware that the sign is smaller than Vivint’s competitors’ signage, so be sure to keep the sign visible not only during the day but also at night with a solar or battery-powered light.

Does Vivint have a smart garage door opener?

Yes—this is another security feature you can tack onto your alarm monitoring plan. Smart garage door openers reportedly increase your home’s value and safeguard your valuables from thieves.

Can I control lights remotely with Vivint?

Yes—again, one of the company’s strongest selling points is the home automation capabilities.

Can I cancel my plan at any time?

If you choose to pay Vivint up front for the entire cost of your equipment, you’re automatically eligible for Vivint’s month-to-month contract and professional alarm monitoring. With this plan, you can cancel at any point in time. However, if you don’t buy the equipment outright, you’re locked into a contract that could last up to three years.

Vivint Smart Home Equipment

Indoor Camera

Maintain a watchful eye on your valuables with the help of an indoor camera.

Video Doorbell Camera

Forget about ding-dong-ditching: an interactive doorbell camera, in addition to an outdoor security camera, can help keep pranksters and thieves at bay.

Automatic Door Lock

Whether your hands are full of groceries or the kids forgot their keys at home, a smart automatic door lock can be remotely controlled—so you or Junior can get into the house safely and accident-free.

Door and Window Sensors

When paired with Vivint’s glass-break sensor, door and window sensors enhance your home’s level of security.

Smart Thermostat

Save money and energy with the help of a smart and easy-to-use thermostat.

Control Panel

From a touchscreen to basic, push-button control panels, Vivint enables you to easily maintain your home security system.

Key Fob

Count on Vivint’s key fob to easily arm or disarm your system with the simple push of a button.

Carbon Monoxide Detector

Protect your family and detect an invisible killer with this helpful carbon monoxide detector.

The Bottom Line

Vivint is a security company best suited for folks who are looking to make the most of home automation products that are on the market. Additionally, the company sets itself apart from the rest with its customizable plans but could improve the customer service offerings.

Pros
  • Home automation capabilities
  • Energy management
  • Financing available
  • À la carte customization
  • Portable, wireless equipment
  • Cellular connection
Cons
  • Expensive up-front cost
  • Negative customer reviews

Vivint Customer Reviews

Vivint Smart Home

We are very please with our Vivint Smart Home installation. System is convenient to use and works very well.

Chris H. from Springfield, MO | March 06, 2018
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No Office In Hawaii....

We tried to trouble shoot the problem via phone phone first then Vivint had a rep from Alaska to fly in to fix my camera...... It took awhile but it did get fixed.

Druearilyn K. from Waianae, HI | March 06, 2018
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Sick Company Not Able To Get Repairs

Called over and over for batteries and service to repair control panel. They mailed me batteries. Contacted them that I'm not a Tec and they told me that they didn't have a Tec in the area. On November 9 2017 I changed companies. Sent letter letting them know why and that I will not pay anymore for something that didn't work. In December I received letter stating that the they would like me to come back,and they were sorry. Now I'm receiving emails stating that I will need to pay my bill,and that I'm 90 days past due. Called and they told me that I Still under contact. The letter said everything was over with. Will never pay for something that didn't work.

Robert S. from Lubbock, TX | March 05, 2018
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Camera Problems

Been having same problem with Cameras since January. Have had tech. out here 3 different times to fix the problem. Was charged a fee for the first visit but was given a 15 dollar off monthly fee for that one. Since they had to come out 2 more times I should have been refunded that charge and given something off my next bill. I will say that I think they finally got it fixed keeping my fingers crossed.

Donald M. from Norfolk, VA | March 04, 2018
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Security

All went well.

Rick B. from Vinton , IA | March 03, 2018
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A Satisfied Customer

I have had the Vivint Home Security system since July 12, 2012. I have had very good service and the Vivint responders to my alarms have been very prompt and courteous in making sure that everything was okay. Even when the alarms were false alarms. They expedited the help that was needed for required equipment replacement and very helpful in giving the instructions how to install the new fire alarm system and get my system up and running again. On a scale of 0 -10, with - 0 being highly unsatisfied and 10 being highly satisfied, I would give them a 10. Thank you Vivint for your prompt and speedy assistance.

Kenneth B. from Harrisonville, MO | March 02, 2018
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Great System So Far

We are very happy with our Vivint security system so far. it is doing exactly what we hoped it would do and we feel secure. Thank you. The Vivint people we have worked with have been helpful.

James And Carol M. from Pocatello, ID | March 01, 2018
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Piece Of Mind

I love my system. It gives me a piece of mind when I'm not at home and my kids are.

Erica L. from Centerpoint, AL | March 01, 2018
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Pleased With Vivint

We became associated with Vivint through a series of security plan take overs. We have been pleased with the service and professional manner of the technical staff I have been associated with and would highly recommend Vivint as a home security agent.

Nancy S. from Lancaster, PA | March 01, 2018
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Great Service

Any issues ( I've only had one) is immediately resolved both timely and professionally. Have NEVER had a problem with them & love that they show their badge & identify themselves before they set foot in your door

Toni N. from Homestead, FL | March 01, 2018
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Ten Star Security

Vivint deserves more than 5 stars. The system itself is awesome, but more important is the rapid response time. Kudos to the employees behind the scenes.

Judith S. from Lake. Charles , LA | March 01, 2018
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We Love This Company!

We have had a great experience with this company. I would definitely recommend them if you want to feel safe and secure in your home and have a company there when you need them.

Mimi L. from Charlotte, NC | March 01, 2018
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Excellent Customer Service

Very happy with product and customer service

Perry H. from Monroe, LA | March 01, 2018
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Love The Security

Thanks vivint for making my family feel safe and the quick responses to a false alarm.

Shawna A. from Grande Prairie, WV | March 01, 2018
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Love Them

Vivint is the best!

Derica K. from Mobile, AL | March 01, 2018
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100

I think really does a good job of protecting their people and notify us if anything is wrong with alarms or in the day while will our house keep doing the good work thank you

Patricia W. from Pw784180@gmail.com, FL | March 01, 2018
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Not Reliable

I've had to call customer service several times .Technician has already been here and I just recently purchased this system . Not pleases as now it is not recording clips / activity or notifying me by phone

Kelley T. from Carlisle, OH | March 01, 2018
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Vivint Home Security

My family and I have used Vivint for quite some time. I am a proud customer and appreciate Vivint Home Security protecting my mother, sister, and my newly purchased home. Overall, great customer service and I enjoy having access to all my needs on my phone w/ the Vivint app.

Henry W. from Florence, SC | February 28, 2018
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Not Off To A Good Start

I am not off to a good start with this company. my payment was misapplied. I did not receive a change of hands instruction until I asked for it. no welcome as a new customer. I feel as though the customer service is lacking or at best hit and miss between agents. I have started looking into different security systems

Shelley C. from Santa Ana, CA | February 28, 2018
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Disgusted

We’ve had our Vivint system 2 months and nothing but problems! We’ve had a technician here every couple of weeks. Tomorrow a technician is coming to see why the front door camera stopped working. There are tutorials where the homeowner is directed to “fix” the problem, those have never worked! We’ve got 160 days of “free” technical care, after that we’re stuck paying for a system that doesn’t work. Feel ripped off!

Rick S. from Clarksville, TX | February 28, 2018
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Great Security And Customer Service

I had Vivint home security cameras installed last year. I was originally with Xfinity but was looking for a home security that covered a wide range, was live and had sound in addition to automatically record if someone stepped onto the premises. Vivint offered all of these features. Their cameras are high tech, very clear and the sound is not muffled or static sounding. A nice control panel is placed on the wall of your choice and you will see views from each camera. I have three but you can choose more if you like for an additional fee. To see one view of each camera, you will tap the screen of the camera you want to see and the live view will show on the display. Using the app from your cell phone, you could be in Japan talking to the visitor and they would think you were inside the house. Customer service is friendly and professional and you feel satisfied after they help you. The only thing that some people may find as a drawback is when you sign up, the initial contract is for 5 years and the surveillance cost is $50.00 per month. Not a problem for me being this is the service, I was looking for and when you own a home and work hard to put nice things in there, you want a Treasure Troll lurking around to try to steal from you caught clearly on camera. I give Vivint a thumbs up and would refer them

Rhonda G. from Riverdale , GA | February 28, 2018
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Great System

I love my security system. The staff is great and we haven’t had any issues.

Kristen A. from Natchez, MS | February 28, 2018
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Great Product

The product is great. The sales pitch was a little misleading. Other than that I have a great peace of mind when I leave home and while I’m sleeping. Or even just when I’m home alone!

Maegan F. from Lafayette , IN | February 28, 2018
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Great Service

Everyone is always so nice and the techs are so good

Tamara H. from Stockbridge , GA | February 28, 2018
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Great Service.

They are great at service. They are very helpful. And when alarm goes off they are quick to respond.

Javier G. from Houston, TX | February 28, 2018
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Great Customer Service

I recently upgraded my security package and had to deal with customer service quite a few times due to equipment issues. After several technicians and calls to customer service my technician problems were solved. I have an old house so the issues were due to that. Vivant didn’t give up until all of the issues were resolved! They were helpful and very pleasant!

Debra V. from Bronxville , NY | February 28, 2018
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Response Time Great

Good products with wide variety of devices. Cameras good quality. Nice options for allowing others entry to your front door. Price very competitive. Very pleased with Vivint.

Robert B. from Kettering , OH | February 28, 2018
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Five Star

We have had vivint for a number of yrs and going to be up grading as soon as weather warms up . Everything is TOP notch .

Larry B. from Moose Jaw , | February 28, 2018
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The Best Vivint

Great costumer service..

David B. from El Paso, TX | February 28, 2018
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Great Service

Great service. They have never given me the run around and always been straight toward. I had an incident couple of weeks ago where I forgot the alarm was set. I came home and it went off. I quickly turn led it off and within seconds they were contacting me through the panel to check on the situation. The operator was very nice and helpful. Thank you Vivint.

Thomas G. from Edinburg, TX | February 28, 2018
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Service

Have had to contact Vivint more than once recently to resolve a security system issue and each time received nothing but patient, helpful service. They also made an account adjustment to compensate for the inconvenience. Our experience with Vivint in the last several years has been outstanding.

Judy L. from Kalispell, MT | February 28, 2018
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Primerica

I love Vivint, when I’m away I can monitor what goes on in home

Courtney R. from Moorhead, MS | February 28, 2018
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Reliable

I have had Vivint Security for my new home and have been impressed with the reliability of them doing what they say. They were reliable at installation, they have monitored appropriately and provided service when asked. They have adapted my system to work best for me. Thanks Vivint.

Ron N. from The Villages, FL | February 28, 2018
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So Far

I've had Vivint for for over three months now. They seem to very customer service oriented and professional. I would recommend them.

Tim R. from San Antonio, TX | February 28, 2018
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Vivint Security System

I like the system more and more as I use it and become familiar with it’s features. The initial explanation by the installer was very elementary. Two weaknesses I can see are. The package doesn’t include enough door sensors. Vivint provides. It covers the front door and the back door, but not the door in from the garage. You can come into the armed house through the garage door and not set off the alarm. The second is the inability to delete the notifications. This is minor, but would be more efficient.

Dale L. from Las Vegas, Nv, NV | February 28, 2018
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Service

My first service on my alarm was not what I expected. I was never told that I would be charge and recieved a unexpected charge.

Gail D. from Houma, LA | February 28, 2018
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Vinint Home Security System

I have been very pleased with my Vinint home security at home and away. It gives much comfort and peace of mind to know that I'm protected at all times. I think the services are great and the prices are very compatible. Thank You Vinint

Ellen F. from Wilson, NC | February 28, 2018
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Wonderful Service

Never had a problem, feel safe when I am home and safe that my home is watched when I am not there.

Angela G. from Jacksonville, AR | February 28, 2018
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Great Customer Service

They provide great customer service . Evevrytime I call they are a big help and resolve my issues .

Enedina G. from Copperas Cove, TX | February 28, 2018
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Constant Camera Problems

We have had our system for about a year and have experienced almost constant problems with our camera. We have had techs out numerous times and they get the cameras working for a few days, and then we are right back to the cameras being offline. The telephone assistance is good, but be prepared to spend 2 hours on the phone. Scheduling techs is a nightmare and has been a problem every time we have tried to schedule. Usually, they cannot get a tech out for 4-6 weeks. Unless something changes with camera connectivity soon, we will be looking for a new service. I can say, that when the system is working, it’s great.

Scott C. from Frederick, MD | February 28, 2018
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Excellent Alarm Security

Vivint is professional, curteous, and helpful to fulfill all security surveillance needs. They even have options to make lighting or temperature of home controlled by remote and while away from home. The best feature I like is the doorbell camera. It allows you to see who is at the door clearly before you open the door and communicate by speaker even if I am not at home.

Lori S. from San Antonio, TX | February 28, 2018
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Great Professional Service

Thank you to the excellent customer service provided during my alarm maintenance visit. Technician was very courteous and attentive.

Rodney R. from Laredo, TX | February 28, 2018
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You Ask Me To !

I have had so much trouble with my camera's that just recently the trouble has subsided. I hope they keep working properly. They - one or two out of 3 camera's were going offline frequently.

Jo Anne V. from Dundalk Md, MD | February 28, 2018
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Rating

Overall the service we have received in numerous visits from the techs has been great

Marie G. from Sundre Alberta Canada , | February 28, 2018
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Much, Much Better Than Others

Easy to work with! Simple step to manage/follow when dealing with panel. Great app available! Friendly and knowledgebase customer support! Vivint, I must say, surpassed my expectations.

Sylvia M. from Bronx, NY | February 28, 2018
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Excellent Alarm System With Great People

I had my house broken in to and since then I got vivint alarm system and I highly recommend them to everyone great service and great people. It sure gives me a peace of mind knowing my house is protected by vivint.

Debbie P. from Selma, TX | February 28, 2018
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Happiness

I have heard train wreck stories about alarm systems, but this one make me feel really safe and I love it. To be able to monitor my house even when I am not home and to have the capacity to see what's going on when I am away, is great.

Luis G. from Crosbyton, TX | February 28, 2018
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Peace Of Mind

We got the system for peace of mind. Just bought a house and we wanted to protect our new investment and family. My wife was very impressed with the system. It gave us more control over what happens when we are not at home. We got a camera in the back yard and now we can see if our dogs are up. That was very important to us. Now we can leave the dogs outside when we leave without any hesitation. We had never had system in our pervious homes and all we had heard were nightmares about have a system in place. I'm glad we have had a positive experience. We got what we wanted peace of mind that home and family are protected weather we are at home or not. Thank you !!!!!!

Eduardo V. from El Paso , TX | February 28, 2018
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Service

Customer service on the phone is always great, and the service guy in the area always goes above and beyond.

Jerad C. from Leduc, | February 28, 2018
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Great Service

We had a guy come out and he was very friendly and knowledgeable about our system. He resolved the problem.

Jill C. from Flowery Branch, GA | February 28, 2018
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Satisfied

I've only been with them for a few months and they welcomed me right in costumer service was very friendly they took the time out to make sure I understood every thing if I had a problem the sent someone right out so I have no complaints and definitely recommended them to others

Heather P. from Sikeston, MO | February 28, 2018
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Wonderful Security Company

I have been very happy with my Vivint Service! They are always available to help with any issue that may arise. From the phone representatives to the in home maintenance staff, they all are lovely , polite, and accommodating!

Nicole B. from Bismarck, ND | February 28, 2018
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Great Security And Customer Service

We have had Vivint now for at least 3-4 yrs and their service has been top notch. Their response time to an alarm (mostly false) is within seconds of an alarm going off. When we’ve tripped the garage door alarm by the time we get upstairs to our panel they are already making sure we are ok. Their customer service is 5 star, hands down the best.

Joselle M. from San Francisco, CA | February 28, 2018
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Great

Service is great. Love the doorbell camera and knowing that our home is protected while away.

David C. from Phoenix, AZ | February 28, 2018
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Review Of System And Service

I am very satisfied with my Vivant system. I have had some issues, that were related to the equipment. When ever I called I was greeted with courtesy, and professionally. A few times the phone technician was unable to help, but scheduled a technician to come to my home expeditiously. Those who came were absolutely wonderful. They were polite and well ;manner and explained very carefully what w.as wrong and how they were gong to correct it.They were also very professional. They did not leave until they were 100% certain that everything was working well, and correctly. It is my opinion that they are a definite asset to your company.

Carol O. from North Charleston, Sc 29418, SC | February 28, 2018
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Love It

I love my vivint

Jamie J. from Florissant , MO | February 28, 2018
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Never Felt Safer

From the time I built my new home, I knew I needed a quality home security system. Heard horror stories about some of the competitors in my area who only were chasing $$$ when they spoke to you about anything from the initial install to possible system upgrades. A close friend recommended Vivint to me because he trusted them to securing his home for many of years. When I called them up, the first conversation was great and I could feel they were going to be a good fit for me. I made an appointment for the install and had an excellent experience with the technician. He was very thorough and ensured me that my system would take care of my needs. Thank you for being an asset to my family’s everyday life.

Dwayne D. from Jacksonville, FL | February 28, 2018
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Vivint

Excellent easy to use system. Everything is integrated to my phone which makes things even easier. Company was upfront in regards to equipment and it was totally up to you to decide the equipment needed. Very professional technicians. Know their equipment inside and out and made reasonable recommendations. Love it.

Jose C. from South Plainfield, NJ | February 28, 2018
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Blessing!

I live in Bakersfield. My 96-year old parents live in assisted living in Yreka, Ca. When dad forgets to disarm home in Yreka, I can manage it from Bakersfield. Vivint is helpful and understanding. :)

Carol B. from Bakersfield, CA | February 28, 2018
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Vivint Security And Staff

Vivint is awesome equipment, It’s having a second set of eyes around your home. I can view the outside with my personal phone as well as the wall panel. The technicians were kind and explained everything so I could understand. Any questions I had I called and was put at ease immediately. As a single woman, I am more s peace and feel safe with my grandchildren. I have tried many products and had to piece meal to get what I want and it cost me and I was dissatisfied and unsafe. I was introduced to Vivint, they did the work and everything was ready to go. Thank you Vivint

Elizabeth M. from Stockton , CA | February 28, 2018
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Secured

Loving our system so far! We love the service. It’s easy to use and makes us feel secure. Nice to be able to dial in and check on our house via cameras. Loving the smart thermostat we got as well! Already noticing a difference in how much energy is being used.

Kimberly B. from Clovis , NM | February 28, 2018
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Love Feeling Protected

The Vivint system is like no other. The convenience of being able to secure my home from anywhere is awesome! I feel safe in my home and I feel like I'm getting the best for my money!

Greg J. from San Antonio , TX | February 28, 2018
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Neils Review

The Vivint tech was very professional and had lots of knowledge. He is highly recommended and shared knowledge with my wife and I. He made sure system was working well before he left. Thank You

Neil S. from Cape Coral. , FL | February 28, 2018
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The Best

I have been with VIVINT for awhile and I have felt so safe and protected. I would recommend them to anyone needing a security system that us is easy and uncomplicated to use.

Kathleen B. from P.o. Box 4594, HI | February 28, 2018
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Easy To Use, Never Felt Safer!

I love being able to answer my door when I’m not home and seeing who’s there. When I have accidentally set off the alarm, I was Contacted within seconds, by a live person. It felt great knowing they had my back!

Gary S. from Naples, FL | February 28, 2018
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Peace Of Mind

So far the home monitoring system has worked good and given us peace of mind.

Steve P. from Manteca, CA | February 28, 2018
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Better Safe Than Sorry

I love my Vivint system because I can use the app from anywhere. I also can customize my system through the app.

Taheera H. from Phoenix, AZ | February 28, 2018
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Always Safe

I honestly always feel safe and secure with my system, whether it's for fire, security when I'm away, glass break protections, etc. The system is easy to use and the company provides excellent service.

Shelly M. from Highlands Ranch, CO | February 28, 2018
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Peace Of Mind

Thanks for getting this in for me right away. I now have peace of mind when I leave the house and at bedtime that I am safe. Being a widow sometimes feels hopeless on things but this is 1 less thing to worry about now.

Karen I. from Bismarck, ND | February 28, 2018
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Awesome Service!

Vivint has been nothing but amazing for my family and I! It’s gives my wife and I the peace of mind we need when we are away from our home! Thanks Vivint

Robert S. from Gardendale, AL | February 28, 2018
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Awesome Service

They are on top of their game. I know my home is secure.

Tony C. from Lithia Springs, GA | February 27, 2018
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Disappointed

Had high hopes but after 3 service calls in 4 months, service is still not working properly. Was told it is because I live in an old house and signals for the Wifi cannot penetrate the walls. Yesterday was another service call and today one of 4 cameras is not working again. Very frustrating.

Robert D. from Bayonne, | February 26, 2018
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Vivint Alarm System

Love it..Alaways can travel and be comfortable doing it..Easy my mind.Great monthly payments.Well worth it.

Mary O. from Torrington , WY | February 25, 2018
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0 If Possible

Worst customer service and touch screen panels that do not work or stay connected to the internet

Cory R. from Lake Elsinore, CA | February 24, 2018
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Awesome Service

I never have an issue with these people. They jump through hoops to make sure I'm good and have no issues with my security system.

Rick M. from Bakersfield, CA | February 22, 2018
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Nice

The man that came to my last service cas was very nice and polite. He explained everything to professionally and clearly. He did a very good job.

Beverly H. from Tulsa , OK | February 20, 2018
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Absolutely Terrible

Worst customer service I have ever experienced. Save yourself the time. Rude, unprofessional, and misinformation! Have been dealing with them for 4 years joe and nothing but terrible service and a locked in contract. Read before you sign!! Better to go with another company.

Jess V. from City, AL | February 15, 2018
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Poor Service

I have been a long time customer of Vivint; however, I have been trying for a year to get my second house covered with Vivint. We had a plan worked out and then I was given two different monthly prices by two different agents. They were to review it and get back to me and NEVER did. That was early 2017. I tried again with another agent and ran into the same problem with no follow up call. I am thoroughly disgusted with this service since my other house has sat empty with no alarm system for over a year. I have recently had more than one false alarm on my main home and questionable service getting it fixed properly. I AM PRESENTLY LOOOOKING IN DIFFERENT COVERAGE FOR BOTH HOUSES!

Esther W. from Pueblo, CO | February 11, 2018
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So Pleased!

We love the recent upgrades we just got. Feel very safe with the new doorbell camera.

Christi F. from Antioch , IL | February 10, 2018
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Good System

Easy install, good pricing. System does everything we want it to. Mobile app is simple and user friendly.

Christopher M. from Kingsville, TX | February 09, 2018
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Great System!

It's an easy system to operate. I love that I can see what is going on in my home when I'm not there. The peace of mind is incredible.

Jenifer R. from Little Elm, TX | February 06, 2018
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Excellent System

Entire system works very well, except the cameras are useless after dark.

Bill C. from Memphis, TN | February 04, 2018
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Panel Not Working Properly

Never had any problems with Vivint, but every since my panel been upgraded, I have no camera footage. Been to busy to call customer support service. My camera been down for at least 3 months. Try to view the camera and it's not connected to the panel. My panel has no internet connection for a month. My WIFI works good but the panel won't connect to the network. It tells me to call customer service, I'm really upset of the service.

Dawn H. from Baltimore, MD | February 03, 2018
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Review

Vivint in my mind was a really good security provider until it installed what it calls the "SKY" beta version. Otherwise I still believe it is a great security system.

William M. from Port Orchard, WA | February 02, 2018
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Always Patient

Even when I accidentally set off my alarm, during the call to make sure I'm ok, Vivint is always patient & always asks if there is anything else I need from them. I feel so much safer & more relaxed having their security system in my home on a daily basis!

Leah V. from Lasalle, CO | February 01, 2018
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Home Alarmi

I am very satisfied with this system. we went out of town several times we felt secure knowing that we could check on our home while out of state. Also if something happen we would be alerted right away of the problem.

Clarice B. from Altus, OK | February 01, 2018
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Installation And Service Unprofessional

My installation was left incomplete for over 3 months. The installer never came back to finish and the company has never reached out to fix the situation. Some of the equipment that actually was installed is so unprofessionally installed that sensors are coming out of there place after only a few months. Door frames are scratched and holes made in framing are reamed too much which is causing sensors to just fall out. I have previously recommended this service and equipment to friends and family through my company. Please do not allow these hacks into your home. Terrible terrible terrible

Edoardo B. from New City, NY | January 31, 2018
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Satisfied

I feel very safe with my alarm sysyem. I can turn it on whether I'm in the home or out. I especially like how fast they call you once the alarm goes off, its always been false alarms we've set off accidentally, but nice to know they respond quickly.

Yvette S. from Akron, OH | January 30, 2018
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Excellent Security Service

We've been very happy with Vivint and the security they provide.

Robert J. from Jonesboro, AR | January 28, 2018
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Vivint Security System

I installed a Vivint security system because my Night Owl security system was turned into a streaming device which then turned my life into a nightmare reality show. Vivint has been very deligent concerning my safety in the past. But lately I’m having issues with my system. Like arming away alarm is triggered or getting battery levels dangerously low when no power outage has occurred. One starts to lose faith especially when the answers start sounding like blame and not finding a solution. This is not a coincidence happening more often needs addressing immediately. Please and Thank you

Nova Lee F. from Hailey , ID | January 28, 2018
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I Love The Securitry Systems

The Vivint Security Systems is the best that I have tried in the last past 4 yr I can see all around my house .I can see when some one come to my door an if any one come to house will I'm at work I can still talk to them.

Larry W. from Houston, TX | January 28, 2018
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Satisfied Customer

Been very happy with the service so far. Their technicians provide clear directions over the phone to resolve any problems or timely send a field technician to our home to remedy issue. Like being notified by text or phone call while away of any issue with home. Nice to be able to adjust thermostat from anywhere with cell service and view activities even when thousands of miles away.

Barry B. from Champion Ab Canada, | January 27, 2018
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Vivint Security Is Wonderful!

I am very pleased with Vivint since I have had them. They always respond quickly to alarms, fixed and troubleshoot my system, caring Technicians and support who help you stay safe in your home and go the extra mile to make sure everything works as it should! Thank You!

Rose M T. from Warner Robins, GA | January 27, 2018
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Not Good

I've had them to send 3 technician out to my house to fix my alarm system and it's still not working properly. I've spent countless hours on the phone with them trying to get it working properly. I travel for a living and they keep asking me if they can send out another technician. I keep telling them that every time they have to send out a technician, I Have to travel one or two days back to my house to meet with them. All of their technician keep saying the same thing, they explain why my system is not working properly. So, I've just given up. They shouldn't lock customers into a 3 or 4 year contract if they can't fix their alarms.

Dwayne L. from Victorville , CA | January 27, 2018
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Equipment

I am NOT happy with my Vivint system!. I've barely has this system 5 months and my equipment is already on the fritz. There is only so much troubleshooting to be done...

Shawnie G. from Jeffersonville, IN | January 27, 2018
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Customer Service

Vicinity has the very best in employee customer service. They are very patient when I couldn’t get my door lock to program. They also replaced my thermostat same day when it was stuck in the on position. I couldn’t ask for a better company to take care of my home and family.

Suzette H. from Rowlett, TX | January 26, 2018
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Love It

I love our vivant smart home. Especially when the kids are home and I have to go somewhere

Charles F. from Knoxville , TN | January 26, 2018
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Vivint

Great security system and automation.

Robert M. from Dumas, TX | January 26, 2018
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Review

I enjoy the freedom of being able to watch and answer whenever I'm not home,but the constant rebooting of my outside camera is a real inconvenience.

Michael B. from Baytown, TX | January 26, 2018
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Great Response

Have had no issues with the equipment in the last 3 years and great response time to a false alarm I activated. Always great to know you are getting what you are paying for.

Kelly D. from Rocky Mountain House, | January 26, 2018
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Home System

Excellent response time

Cecelia J. from Atlanta, GA | January 26, 2018
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A Very Happy Customer!!!

I have nothing to say, other than, I've never had a problem Vivint and I'm very happy with the equipment. Especially the Idea of being able to see guest when the doorbell rings and the controlling the thermostat at bed time. I can see the different in our electric bill! Thank you for installing the system and the guys who come out are AWESOME! Do not regret changing Company although you a little more expensive, it's worth the safety of my family and controlling the thermostat has really helped. Thanks again!

Cynthia S. from Cypress, TX | January 25, 2018
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Satisfied With Vivint

We have always been happy with Vivint! We have been upgraded a couple of times and we are very happy with your product!

Penny K. from Louisville, KY | January 25, 2018
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Great System

The Vivint Smart Home system is awesome! I love the panel, the cameras and their customer service is a "10!"

Cathy G. from Covington, LA | January 25, 2018
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Sense Of Security

The camera covers a wide range of area. It alerts you when someone is near uour property, at your door or even next door. The audio is crystle clear, the recording and camera snap is remarkably good. But do not set your sensitivity level on high because it will send a signal if paper blow. Mines picked up a motion when a cat was on my porch

Beverly W. from Philadelphia, PA | January 25, 2018
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Nice State Of The Art System

Really enjoy our vivint alarm system. Had the system previously and liked it so much we decided to be repeat customers when we purchased our new home. Love the app and the state of the art technology we received in the package we chose provides us with exactly the level of security we desired. Would definitely recommend.

Abdul W. from Cibolo , TX | January 25, 2018
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Awesome

There's no other alarm system that can compare to Vivint!

Rutha H. from Albany, GA | January 24, 2018
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Service

Not reliable nor dependable. Very poor customer service

Joseph O. from Brentwood, CA | January 24, 2018
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Ease Of Use

The touch screen makes it very easy and convenient to arm and disarm the system. I utilize the alarm system daily, much more often than with the older, obsolete control panel. We have had two false alarms go out due to our forgetting that the system was armed and being unable to disarm quickly enough so I can attest to the excellent response time of the monitoring technicians.

William E. from Des Moines, IA | January 24, 2018
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Equipment And Support

been with Vivint for years. equipment works fine and there tech support is great.

Paul J. from Middle Isalnd, NY | January 24, 2018
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Nice

Great product and enjoy being able to check in at the house at any time.

Kimberly B. from Conroe, TX | January 24, 2018
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Vivint Home Security

My Vivint Home Security gives me peace of mind when I leave the house. I can see who comes to my door even if I’m 300 miles away, and talk to the person at the door. It lets me travel with peace of mind. The customer service is A+, always helping me with my concerns and letting me know if something is wrong.

Raul R. from Ocala , FL | January 24, 2018
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Home Security

This system is very savvy...easy to use with your mobile app!

Dianne S. from Reno, NV | January 24, 2018
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Great Job Vivint!

im very happy and satisfied with vivint. i know my house is safe and protected whether im home or not. customer service is great when i call and need any information or something to be done.

Rosemary M. from Mcallen, TX | January 24, 2018
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Unhappy

I’m usually not one to complain or give bad reviews but I’ve been less than thrilled with Vivint and their equipment. Customer service and tech support is not the greatest. I’ll be cancelling my service when my contract is up.

Jake W. from Billings, MT | January 24, 2018
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Great Company.

I have been more than satisfied with Vivint. When we've been out of town, there has never been an issue with our security system tripping for no reason. The installers in our area are top notch. I feel my home is very secure. When I'm home alone, my alarm is set for "stay," My husband typically sets it when he leaves. I really like this feature. All this to say Vivint is THE BEST.

Carolyn H. from Billings, MT | January 24, 2018
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Still Waiting

We have been waiting for an installation appointment date for three weeks and still no response from Vivint. This is not good.

Silbano G. from Burlington, IA | January 24, 2018
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Awesome Customer Service

With Vivint I feel totally protected. The customer service is number 1 in my books. Doesn't matter the issue the representative is able to solve it. Also had a false alarm and the person on the other end of my monitor was very persistent in ensuring I was safe.

Elizabeth R. from Regina, | January 24, 2018
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Reliable!

I have had Vivint security going on 4 years. I love the camera doorbell and the quick services I get with Vivian not.

Barbara G. from Tuscaloosa, AL | January 24, 2018
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Cost

I've been customer for 2 1-2 years and costs still the same would like to get a cheaper price

Diana A. from Freer, TX | January 24, 2018
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Great Solution

The Vivint products are very easy to use and control. Good quality picture from the cameras. The installation was performed by a very knowledgeable and well trained technician who was extremely caring and patient throughout the entire installation process. The accompanying App is quite intuitive and very easy to use.

Dale M. from Corinth, TX | January 24, 2018
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Great Company

We are very satisfied with this company. Our son joined, after we got ours. He is pleased with the results. We feel very safe with this extra security. Thanks for being our "watch dog".

Clarence H. from Big Spring, TX | January 24, 2018
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Peace Of Mind

I am away from my home a good part of the time. And then I am home I like knowing when a door gets open and which one.

Gladys D. from Pittsburgh, PA | January 24, 2018
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Loyal Customer

Response time and customer service and support for emergencies is very good. However if your company can improve the camera and include outdoors in the plan it will be great! We have been in Vivint for 10 years now, we can use some upgrade for the monthly price!

Jerome G. from Queens Village, NY | January 24, 2018
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Horrible Product And Customer Service

Had to go to the Better Business Bureau to get anything done. Doorbell camera stopped working as advertised in Nov and no one seems to care. Customer Loyalty Dept rep told me he would let me out of my contract if they couldn't make it work but refused to answer my calls or call me back. 9 hours on the phone, 17 calls in and 3 techs in my home. Legal Dept said they would cancel my service beginning of Jan once equipment was pulled. Still not cancelled and was charged for service this month when I have no equipment. Would not recommend service to anyone.

Amy W. from Monticello, MN | January 24, 2018
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Big Guy

Great cameras, great speakers really enjoy being able to view our home anytime and from anywhere. Gives us peace of mind when we are away from home and at night.

John S. from Big Spring, TX | January 24, 2018
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Great, I Luv It!!

Fart initial install, really enjoy using my smartphone to adjust locks, heat, a/c, and to set the alarm! Always have very fast response with false alarm, receive positive customer service!

Joanna B. from Regina, | January 23, 2018
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Not Enough For The Money

I don't have any concerns with Vivint, it's customer service or the overall functionality. My issue is with the cost. I'm not sure I am getting enough of a return on my monthly rate. Being able to arm/disarm, control the thermostat, etc. with my phone is great, but I don't know if it justifies the monthly cost being 2x what it was with my prior provider.

Stephanie D. from Brownwood, TX | January 23, 2018
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Terrible Customer Service

Had to install a new panel. Couldn’t give me a manual or written instructions on how to use it. Instead tried to manipulate me into signing a new counteract. Very dissatisfied!

Donna O. from Rancho Cucamonga , CA | January 23, 2018
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New Software

After the new software downloaded automatically I do notice the panel response time increased dramatically when I disarm the system it takes about 2 or 3 seconds before it registers the code and disarms the system. Also when arming the system the volume still can not be adjusted, the warning that the system is arming is very loud, So when I arm the system at 11:00 pm for the evening if anyone is already asleep they will be wakened. On the positive side the panel and sensor's so far have functioned flawlessly.

James B. from West Palm Beach, FL | January 23, 2018
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Amazing

I have had Vivint since 2008, and find them to be an amazing company to work with and they assist when ever needed.

Kathy B. from Spokane, WA | January 23, 2018
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Recent Alarm Event

I had a recent false alarm event. Your response to the alarm was immediate. The person I spoke to was very helpful and knowledgable.

Henrietta B. from Pittsburgh , PA | January 23, 2018
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Great Service

The time with vivint so far has been amazing.

Keith R. from Grand Prairie, TX | January 23, 2018
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Not Always Satisfied

I’m not always satisfied with my security system because it controls my garage door opener by phone and I called Vivint serval Times only to learn that I have to do it myself. Reset it that is with the help of a customer service rep. Recently a technician came out to replace my sensor on my garage door!

Patrice W. from Clarksville , TN | January 23, 2018
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Vivint Is The Best

I have had Vivint for about a month or so and I am so happy and so secure. I finally feel security in my life and I will recommend to any of my friends. I can see who is outside even before I open the door, and it makes it so much easier.

Maria Del Rosario G. from Rio Grande City, TX | January 23, 2018
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Vivint

We have had a great experience with our Vivint service.

Thomas C. from Sinton, TX | January 23, 2018
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Home Security

Vivant is very affordable and flexible with helping customers stay customers who need help or more time paying their bill they do not harass their customers. Every time I move they come right out and re install me. Whenever my alarm goes off they call immediately and the police comes quickly. I have been a vivant customer for over 6 years now I love doing business with them and feel safe when I'm home or away.

Tracey L. from Maywood, IL | January 23, 2018
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Great System

I have had Vivint for over a year and I really love this system. They are very affordable and they are always available! I am able to make sure that my house is in order and safe, from anywhere. I recommend the service to everyone I speak to!!

Juanita M. from North Merrick, NY | January 23, 2018
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Disappointed

Very irritated with vivint. No follow-ups verylittle information about the system and its operation. In fact, please send me information on how I can terminate this service. Thank You

Joseph S. from Fort Mill, SC | January 23, 2018
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Viva Vivint

I've found my security niche

Walter C. from Laurelton, NY | January 23, 2018
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Quality Service

Our family has been with Vivint for several years. We love the quality of service they provide. They keep us informed by letting us know batteries are low or calling to determine if a possible intruder in is our home. The customer service reps are always patient and nice. It's almost like they are apart of our family. They have earned out trust and have customers for life.

Tracy E. from Hensley, AR | January 23, 2018
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Satisfied

No worries with VIVINT.

Sylvester F. from Philadelphia, PA | January 23, 2018
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Gp

I have had 4 security systems over a 20yr by far Vivint is the best. I can set my security system for my home using the mobile app. I can view activities inside and outside and around my home. I Can view the person ringing my doorbell and speak to them using my speaker system even when I’m not at home using my mobile app

Robert H. from Columbus, OH | January 23, 2018
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Great Peace Of Mind

We have had a Vivint system for over 5 years now and it has been a great experience. Customer service has been excellent every time we call them and they are very fast to correct the issue or send a new component. It has given both my wife and I the peace pf mind we were looking for for our family. There is something very comforting knowing that the house is secured each and ever time we fall asleep.

Konrad C. from Mandan, ND | January 23, 2018
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Safe And Satisfy

Vivint and I have been in a relationship for several years. I have been impressed with their customer service and response team. They always greet me with concern for my safety. They are like family to me. thank you for your outstanding service over the years.

Christine H. from Memphis, TN | January 23, 2018
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Great

Always feel safe, very understanding customer support employees thank you

Cathy M. from Paragould , AR | January 23, 2018
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Vivint

we love Vivint System works, they are always available and solve all issues. Affordable.

Suzanne C. from Norwell, MA | January 23, 2018
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Information Is Power

I really liked that Vivint didn't advertise and our salesman seemed very up front and knowledgeable. After install, I find out that we need a permit with the police department that was never mentioned during the hours we sat with the salesman or technician. Additionally, viviant customer service won't even assist in getting this permit so that the police will acknowledge any alarms. Then, my garage doors don't work well with the system, a tech comes out and tells us that it's the doors we will have to replace. Come to find out, this has happened to multiple of my coworkers with Vivint. I like the cameras, that's about it.

Jennifer Z. from El Paso, TX | January 23, 2018
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Alarm

Excellent service

Yesenia O. from Miami Lakes , FL | January 23, 2018
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Timing

My doerbell and cameras are always late, I don't feel like Iam getting what we talked about when I signing up

Allison T. from Killeen , TX | January 23, 2018
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I Love It

Great alarm system i will refer anyone at any giving time.

Shanika R. from Burlington , NC | January 23, 2018
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Safe At Home

We have a new home and a new alarm system. I've had systems before NEVER like this one. We are very happy and satisfied. We can see and control what's going on around our home with immediate assistance from th

Kirsten W. from Akron, OH | January 23, 2018
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Very Satisfied!

Vivint has been right on and we are very satisfied. Wouldn't have any other security company.

Lorraine B. from Raleigh, NC | January 23, 2018
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Great

We love it

John E. from Vine Grove, KY | January 23, 2018
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Great Service Great Price

I feel like it's affordable. I haven't had any issues when I've called and asked for help. Had very few issues with the equipment.

A B. from Arlington, TX | January 23, 2018
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No

Excellent security system, no problems, provides very comfortable sense of securoity

Charles W. from Vacaville, CA | January 23, 2018
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Safety

I feel at ease and don't worry anymore

John M. from Tulsa, OK | January 23, 2018
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Very Satisfied!

I don't wtite reviews! So all I can say is That we are very satisfied with this security ssystem. They have been right on the ball each time that we have sit it off Accidently and once when the batteries in the fire alarm sit the alarm off! Thank you!

Charles P. from Pioche, NV | January 23, 2018
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Never A Problem With Vivint

I have been a Vivint customer for about 9 years and have never had any problems with their services or customer service. The only few times the equipment had some trouble, Vivint immediately responded and got my issue resolved.

Isabel G. from Greenfield, CA | January 23, 2018
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Security

Recommend by someone I entered in the Vivint World which brought me confidence that I could now sleep all night, knowing that I have a responsible company and competent personal to take care of the security of my house. Good job.

Diva G. from Pensacola, FL | January 23, 2018
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Feeling Safe.

I live alone and feel so much safer with Vivint. I have the doorbell camera and like being able to see who rang my doorbell before opening the front door . I can see who rang my doorbell when I am not home.

Cathy D. from Arvada, CO | January 23, 2018
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Vivant Smart Home

I have been a vivant customer for over 5 years now. I will never go back to just an ordinary deadbolt and door lock! I feel so much safer knowing that someone will come on the line right away when something like the alarm is triggered.

Julie L. from Belcourt, ND | January 23, 2018
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Great Alarm System

My experience with Vivint is it’s not just an alarm company. Vivint stands above all other alarm companies in their professional installers, their advisors and customer service. They respond within seconds each time I’ve screwed up, and that make me feel secure that they’ll be there when I need them most!

Troy O. from Farmington , NM | January 23, 2018
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Vivint Stinks

Panel has not worked since November and now it’s January. Called at least 9 times still no date for repair and nooo return calls whatsoever

Joe V. from Idabel , OK | January 23, 2018
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Great System

People are always helpful services are great wouldn’t choose anything else!

Tyler K. from Holcomb , KS | January 23, 2018
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It Is Good

The service and the support are very good

Jose Armando R. from Miami, FL | January 23, 2018
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Great Customer Service

Alex was great and very helpful in answering all our questions

Joanne O. from Whitehorse, | January 23, 2018
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Really

Worst customer service ever

Richard W. from Rockwall , TX | January 23, 2018
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Awesome Sales Reps

We would recommend Vivint to everyone

Jeff G. from Boise, ID | January 23, 2018
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Service

It has been a pleasure to deal with a company that knows what they are doing from installation to monitoring my system. When I call for information I get a service rep. that knows & understands my problem on the 1st call.

Donald G. from Montgomery, AL | January 23, 2018
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Vivant Home Security

I’ve always wanted something that allows you to monitor your doorstep and your surrounding property. Thumbs up to to Vivan I should have had this a long time ago.

Larry W. from Birmingham , AL | January 23, 2018
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Sensor Problem

On the line technician worked out problem with sensor and corrected problem in a few minutes. Excellent service from Vivint!

Daryl M. from Laurel, MS | January 23, 2018
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Smart Home

Nice system however it takes the monitor too long to load once the door bell rings for me to see who’s at the door and especially with the phone nothing like the Commercial

Jacqueline M. from Hopkins , SC | January 23, 2018
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Great Service

Vivint has great customer service frielndly people on the phone and in person. They always seam to go the extra mile to help you and keep you happy even after your contract is up and your just going monthly

Thomas A. from Lawton , OK | January 23, 2018
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Very Pleased

I have been very pleased with the security system in general. I have had a couple of times where I could not view who was at my door when I went to look at it through my phone. I have had the system going on 2 years and have been pleased since getting it.

Justin S. from Midland, TX | January 23, 2018
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Outstanding Support

I received outstanding support from Analise Arnold as she helped me with a flood sensor

Scott P. from Murphy, TX | January 23, 2018
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Four Stars

The vivint system has been reliable and easy to use. We have had a few problems that were resolved without too much difficulty, we seem to have problems with the app on our phones android and Mac.

Dennis E. from Stockton , CA | January 23, 2018
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.

My System is state of the art, it thinks for itself, so that I don’t have to...

Raymond S. from Matteson , IL | January 23, 2018
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The Best Alam Company

I had adt I let the go. That was best thing I did. I have Vivint for the last 2 years that was best thing I have done. It’s a very good company. Customer service is very good..

Brandyet W. from Ruskin , FL | January 23, 2018
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It Was Great At First

My cameras show great but does not pick up on movement.

Calvin D. from Marrero, LA | January 23, 2018
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Good Service

There response are very good they know what happing before I do

Lula H. from Albany , GA | January 23, 2018
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Love My Vivint System

I've had Vivint in my home for just under a year. Getting setup was easy with very knowledgeable and friendly technicians. Post install support has also been great with minimal hold time when I call and answers to my questions provided in a very thorough manner. Cameras work good and provide excellent coverage. Definitely recommended!

David B. from North Las Vegas, NV | January 23, 2018
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Great Service

We pay monthly so we don't have to worry about our home when away. The customer service is great! Always helps me with my questions and problems.

Tammy C. from Erie, PA | January 23, 2018
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Great Service

Vivint makes my husband and I feel way more secure at home. I love that the service allows you to see who is visiting. The motion detectors are pet friendly so my pup can walk freely without setting anything off. We have a little one on the way and I am glad we’ll have the system to keep us safe.

Danielle T. from San Antonio , TX | January 23, 2018
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Great Alarm And Service Oersonnel

I like Vivint because if the alarm goes off they are quick to respond and give excellent service. They are patient and kind as they assist me with questions that I have. They always call and ask if I was pleased with the service. I love Vivint in comparison with all the other alarm systems I have had.

Evelyn G. from Odessa, TX | January 23, 2018
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Vivint

We really enjoy having peace of mind with our Vivint Security system

Alan L. from Sparks, NV | January 23, 2018
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Honest And Quick

When a competing company came and promised me less monthly monitoring, one more camera and then gave me the same price. Vivint showed me where the other company was violating law and got me out of the sticky situation. Reconnected my panel and gave me a better rate w/ a new 5 year contract. Love the go! Panel and after running some Ethernet cables to my cameras for more fluid pictures, I’m happy w/ my Vivint system.

Parra R. from Albuquerque, NM | January 23, 2018
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When Crazy Happens

there has been a time in the last few months that my puppy dog has set off the alarm, it was her high pitch bark that set it off, and i could not get the the panel quick enough to put in the pass code before a technician came on the line to ask me some questions i gave him the info he required and told him how sorry i was that this happened he told me it was OK it does happen from time to time i was so embarrassed about the whole thing, he was such a NICE young man, i could not thank him enough for being so understanding - thanks

Gretchen G. from Springfield, IL | January 23, 2018
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Service

Great customer Service and I had more than one time to experience.

Sabrina F. from San Antonio, TX | January 23, 2018
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Not A Happy Customer

Not at all happy with this company. Damage to our wall and roof upon removing. Decided not to get. But I am still paying off the contract.

Marian M. from Tucson , AZ | January 23, 2018
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Good Customer Service

Employees are EXCELLENT when dealing with customers

Linda J. from Williamsburg , VA | January 23, 2018
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Poor Connection, Quality, And Controls App

The app is horrible, the video quality is poor and I have top speed network. The device configurations are severely limited, the rules and notifications for anything you want triggered is the worst. If I didn't have to keep this product and pay the "value" I would return and cancel immediately. I use nest, they should integrate system and all nest devices, one cameras, and make it user friendly. Hind sight.

Joshua C. from Noblesville, IN | January 23, 2018
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The Best And Reliable

We love the quality, sharpness, and clarity of the video, very reliable, and the convenience of the system.

Daphne W. from St. Louis, MO | January 23, 2018
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Very Satisfied Home Owner

I feel completely safe when I am home or away with the Vivint security system. Every one that I have spoken with has been most polite. The system was installed to protection and in a timely manner. I have not had any problems with it working on my cell phone or at home. Again thank you very much for a wonderful home security system.

Douglas D. from Palestine, TX | January 23, 2018
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Quick Service

Great alarm and fast response from Vivint on any calls.

Bob G. from Waterbury, CT | January 23, 2018
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Vivint...so Easy To Use.

Love it! Feel safe and secure and so easy to use.

Billie S. from Broken Bow, OK | January 22, 2018
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Love It

When we moved to Madison I went online to get an appt with another company. After a week then still had not contacted me. A friend from San Diego suggested we try VIvint. I called and got a very nice gentleman on the phone to answer my answer my questions. He was very helpful and answered with a smile and thoroughly. I explained I wanted the my security system put in before we moved in the new house. Before I got off the phone I had an appt. I have been happy with this company. When there is a problem that can't be fixed over the phone, an appt is made immediately. I would definitely suggest Vivint to family and friends.

Cj H. from Madison, AL | January 22, 2018
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Never Felt So Safe!

We are extremely pleased with our new home security system! I truly feel a lot safer and sleep so much better!

Terilyn M. from Pembroke Pines , FL | January 22, 2018
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High Cost Security

Brought this Vivint Security System in a weak moment. Didn't do any checking around. Now I am paying too much for a system that I should never have bought. Also I am stuck for 5 years. Can't believe I made this huge mistake.

Jerry M. from Springfield, OH | January 22, 2018
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Outstanding!!!!!

Love the coverage and piece of mind having home security! Very fast and caring response! Top notch!!!

James P. from Amarillo, TX | January 22, 2018
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By Far The Best

I had ADT for years and never felt like I was protected. I was just paying a bill. I have more sensors than I thought possible AND now I have cameras. All for less than I was paying. My family has been loud enough to set off our glass break sensor...it’s football season! The agents that call to check on us are always so quick to respond. They are professional and always so nice!

Tanya H. from Virginia Beach, VA | January 22, 2018
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Vivint Is The Best!

I love Vivint! They respond in a timely manner. I know my home is safe and secure. I couldn't ask for a better home security service. Thanks for all you do!

Kathy R. from Tulsa, OK | January 22, 2018
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Many Thanks!!

Thank you, Vivint for your excellent ongoing service with my home security! You prove yourselves repeatedly with knowledge, politeness, customer care, and overall exceptional service. Whenever alarm activate(s).......be it accidental or intentional, your staff always check to be sure all is well. I will always refer others to Vivint! Again....THANK YOU VIVINT!!! A Satisfied Customer

Laura W. from Houston, TX | January 22, 2018
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Service

I had vivent for a long time, but it was not working well. I talked to a girl on the phone, and she sent a serviceman out, and it works better now than it did.

Florence P. from Fountain, CT | January 22, 2018
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So Happy To Have Vivint

When I was out of town for a month, Vivint alerted me that my garage was reading too cold. The temp outside had dipped to zero & Vivint was showing me that my garage heater was not working. I had someone go in & take care of the problem & prevented my water pipes from rupturing! Thank goodness I didn’t return to a huge problem. Thank you Vivint for taking care of my house.

Phyllis M. from Dublin, OH | January 22, 2018
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Door Locks

Love the blue tooth door locks and the ability to control the system on my phone.

Ron W. from Medicine Hat, | January 22, 2018
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Wonderful

Everyone has been so nice . I love I can use my phone to open my doo when hands are full. I have had other services but this is the best.

Susie G. from Kingman, AZ | January 22, 2018
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Best Alarm System

I have had many alarm systems in various houses over the years and by far Vivint has proven to be the best. There customer service is professional and will work with you until you are completely sastisfied. I think they have all the latest and greatest security technologies available to you, the customer. I would and have recommended Vivint to friends and family. Keep up the great work

Michael V. from Wesley Chapel, FL | January 22, 2018
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Happy Camper

Thank you for your service

Bernice R. from Moreno Valley, CA | January 22, 2018
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Vivint

I like the Vivint system to look at the cameras when I'm away from my home, but every month I have to reboot the control panel. Very frustrating...

Mia P. from Westminster, CO | January 22, 2018
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Perfect Peace Of Mind

So many great features. Love the cameras.....I feel safe.

Laura R. from Auburn , WA | January 22, 2018
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I Love My System

Every time there is an event at my home I am contacted almost immediately from my panel. If no one is home I am contacted by phone quickly as well. Everyone I have ever spoken to from this company has been amazing.

Terrell B. from Jacksonville , FL | January 22, 2018
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Top Shelf Security

On response time is incredible. Smart feature and WiFi and the app. Is very convenient. Great reasonable monthly price.

Tameka D. from Warren, OH | January 22, 2018
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Love My Current Security System

I love everything about my current security system. I love being able to access my home from my phone and see who is there throughout the day and being able to set the alarm when I am not at home. I am currently paying less per year with the cameras the. I was paying without cameras with my other system. Customer service has always been so friendly and helpful whenever I have called.

Lisa B. from Lufkin, TX | January 22, 2018
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Awesome Service

Vivint is a must buy for your home and or business! We love the customer service and the monitor is very easy to use. The Monitor also looks amazing compared to any other security system! We love our VIVINT!!!!!

Adilene V. from Riverside , CA | January 22, 2018
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Great Security System

Quality service. Response time is immediate. Customer service is polite, knowledgeable, efficient. I feel very safe in my home with Vivant security system.

Bonnie H. from Tucker, GA | January 22, 2018
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Vivint

If we ever have any kind of a problem, they fix it quickly. The system suits our needs. Thanks You

Toni D. from N. Las Vegas, NV | January 22, 2018
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Great System, Nice People

The only thing holding me back from five stars is that once you have the system no one really cares to follow up to see if there is anything more you want or need. Everything else has been great.

Georginna S. from Midland , TX | January 22, 2018
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Awesome!!

I love everything about it! I can check up on my kids from my phone and even talk to them. I love being able to lock or unlock the door from my phone if someone forgets their key.

Yolanda M. from Bellevue, NE | January 22, 2018
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Pleased

Sales and installation process was easy. The app works great and connects with other smart products/apps. I recommend!

Aaron M. from Huntersville, NC | January 22, 2018
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Doorbell Camera Issues.

Overall system works pretty well, the doorbell camera when first installed stopped recording motion. Called Vivint they sent a tech out and he adjusted the settings, now it picks up everything and sometimes annoying. Decreased motion sensitivity, picked up nothing. Increased to max, it picks up motion when it wants to. Other than that it works very good, no other complaints.

Oswald F. from South Amboy, NJ | January 22, 2018
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Vivint Review

Good system but limited on the amount of cameras allow on the system..

John F. from League City, TX | January 22, 2018
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Very Good!

Very professional! The technician did a good job.

Gheorghe I. from Surprise , AZ | January 22, 2018
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Love M Vivint Alam System

Love my system never gave me a false alarms high quality equipment .

Sandra E. from Oakley, CA | January 22, 2018
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Great

Never have had any issues. Always have great help when needed. Lots better than when we had ADT.

Mike S. from Killeen, TX | January 22, 2018
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Very Satisfied

We love our service and recommend it to everyone

Thomas C. from Opelika , AL | January 22, 2018
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Highly Recommended

We’ve had Vivint for nearly a year and it’s been great. We think that the greatest deterrent to theft in our area is the orange lawn sign, since a local article quoted a thief as saying that generally, they’ll leave a Vivint home alone and keep going. When Vivint calls the police, they come. ADT and others can’t say the same.

Garfield M. from Chilliwack, | January 22, 2018
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Reliability And Service

Vivint Security system is reliable and service is excellent. My system has been is service approximately 5 years and I have no complaints. The staff is outstanding to work with on any question or issue you desire information on or service for. Cost is compatible with other like systems.

Leo C. from Denver, CO | January 22, 2018
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Vicinit Home Security

We’ve had our system for over 5yrs and are very satisfied. They have very rapid response and follow up to incidences. Any questions or problems are answered and resolved in a quick manner!!

Ramiro G. from Northridge, CA | January 22, 2018
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Excellent System

The Vivint Security System is an excellent system to have. The ability to control everything from their app greatly enhances their system. Customer service overall is OK had a little trouble with some of the representatives not presenting me with all the appropriate information need to make a knowledgeable decision but it was worked out. Also, one of the components malfunctioned but had it replaced. Luckily, it was within the service time frame otherwise would have cost me even more. Recommend getting through Best Buy if you have the ability to do so.

R E. from Park City, UT | January 22, 2018
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Bad

I’ve only had ViVint for like 4 months and there is always something wrong I’ve had like 10 techs come out already.

Viviana G. from Denton, TX | January 22, 2018
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Awesome Service

The service was great! He knew his stuff

Nicole M. from Vernon, | January 22, 2018
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Great Service

I have had home protection by Vivint for over four years. Thus far, they have provided great service, their techs have always helped when I have had a question, and their customer service is top notch. Good system with great protection.

Rose T. from Whittier, CA | January 22, 2018
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Sometimes A Nuisance

The system works well but some of the technical assistance folks can't get things done. It took three phone calls to get a device taken off line. Each person told me that it was no longer showing up and was gone. However the panel was showing it as "low battery" and still part of the system. A person, when a sensor wasn't working, couldn't understand even when I sent her photos that my sensor was placed horizontally, not vertically and decided the problem was the magnet. Another time a service person was dispatched and it took almost a week for him to get there, during which time my front door could not be armed---"but all the other doors are armed". A chain is only as strong as its weakest link.

Elisa K. from New Bern, NC | January 22, 2018
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Awesome Alarm System

I must say Vivente is the best alarm system that I’ve ever had never a problem always quick to respond and very courteous would recommend given to anyone looking for a home security system

Robert T. from Chester , VA | January 22, 2018
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Security

I enjoy the convenience of feeling secure while I'm home and when I'm away! I also really like the savings on our energy bill with our Vivint system

Stephanie B. from Colorado Springs, CO | January 22, 2018
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Glad I Made The Move

I switched to Vivint following a bad experience with another service. After a year I am confident that I made the right decision. I always recommend Vivint to others searching for a security system.

Rejoyce T. from Chicago, IL | January 22, 2018
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Customer Care

Vivint has a very professional, knowledgeable team. Whether it is an alarm they receive, a question from me, or walk me thru a sensor change on the door, I know I have their full attention and they are with me until the finish. One of our best decisions to sign on with Vivint.

Claudia G. from Livonia , MI | January 22, 2018
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Vivint Experience

I have been a customer of Vivint for over 5 years and I have received very good service from them on my home alarm system during this time frame. A customer rep. calls immediately if an alarm is not immediately disalarmed with the correct code. I have received very good assistance when I call with a question or problem with my alarm system. I will continue to use Vivint as my alarm service provider. I highly recommend Vivint as a home alarm service provider.

Terry M. from Carlsbad, NM | January 22, 2018
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Not Impressed

I’m constantly getting false notifications that some one is at the door, yet when there is someone at the door I’m not notified. Overall I’m not impressed with the system for the amount I’m paying a month.

Frances C. from Odessa , TX | January 22, 2018
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Great Service

Is a great service they provide, quick respond and we feel safe in hour house, and is safe when we are out.

Francia I. from Calgary, | January 22, 2018
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Service You Can Trust

They give me a sense of relief knowing they are monitoring 24/7 and they have a immediate response even for a false alarm

Carlos L. from Hialeah, FL | January 22, 2018
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Feeling Secure

Fortunately my experience with Vivant home security has only been due to false alarms but when I accidentally set off the alarm by opening a door while the alarm was still on, Vivant was very quick to respond and question me through the monitor box to ensure that I was not an intruder. This proved to me that Vivant is "on the job" 24/7. Although I was a bit embarrassed, I knew then that my home and myself was safe which gives me a more secure feeling about living alone.

Linda B. from Janesville, WI | January 22, 2018
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Love Them

Vivint has been a blessing to me. I feel very secure when I leave my house for the day or even when I go on vacation. I love that they can talk to me from the intercom when my alarm goes off or if something breaks..

Tionna G. from Chesapeake , VA | January 22, 2018
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Excellent Service

We have had excellent service with the customer reps at Vivnt, we are occasionally setting off the alarm by mistake and they politely call to make sure everything is ok. We have not had a problem in the 5 years we have been with them.

Kyle H. from Albany, GA | January 22, 2018
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Good Alarm System

We have been with Vivint for over 6 years and have had good service. Their people are very professional, knowledgeable and helpful. The system is easy to use and the response time is fast. I highly recommend Vivint as the alarm system to get.

Dale B. from St. Louis, MO | January 22, 2018
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Needs To Be More Stable

Overall it is a good system, it just needs to be more stable. Cameras keep disconnecting, settings "change on their own", heat/cool will just shut off on its own, etc. These are all issues that are equipment oriented and it takes an hour to hour and a half to get it fixed talking to them over the phone. If you want a technician to come out and fix the problem with THEIR equipment, they charge you, which especially needs to be rectified when it keeps happening over and over and it takes more than 15 minutes to fix with phone support.

Glayde L. from Federal Way, WA | January 22, 2018
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Always Accountable

VIVINT has been there 100% of the time. Be it for a false alarm or not; you can count on VIVINT to always follow up, even when the alarm is reset. Always accountable.

Laurence L. from Lawton, OK | January 22, 2018
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Comfortable

This system is assuring for everyday keeping me and my daughter safe when we’re home and when I’m working . Very satisfied with the representatives and the system Whenever i have question , they are answered ! I tell all my friends about the vivit system , very happy

Elizabeth M. from Tucson, AZ | January 22, 2018
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Cameras Never Work

I’ve had a technician come out several times I’ve called several times my cameras go off line after a few days and I’m pretty sick of paying for something that doesn’t work.

Ashley D. from Salt Lake City, UT | January 22, 2018
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Complaint

My system has Not worked since Dec 28,2017. I have called numerous times to get someone to fix it and I continually get a reply they will call and schedule I’ve never heard from anyone

Linda G. from Milton Freewater Z, OR | January 22, 2018
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Awesome System

Just called them to cancel my Vivint system do to losing my job, we needed to cut back on our budget, They told me they will Deferred my monthly payments for 3 months, and if need an extension let them know. That is so awesome of them, when things are going down hill in life, I know my property is still safe. It gives me time to get back on my feet. Love your system. Thank You Vivint

Ralph K. from Kaneohe, HI | January 22, 2018
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Great Product

Never knew something could be so easy to use and virtually available where ever you are. Love it!

Debra D. from Valley View, TX | January 22, 2018
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Great

Great security

Diane H. from De Witt, AR | January 22, 2018
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Great Service

Great service

Billy G. from Sellersburg, IN | January 22, 2018
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Great Service!!

We've not had a real emergency yet and hope we never do, but on our slip ups, they are quick to respond and seem to know what to do.

Dicky And Janice E. from Perry, GA | January 22, 2018
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My Home Security

Vivint is the Best Home Security Ever. Not only do they have good rates, they offer top notch equipment for your homes security. They have great customer representatives that are knowledgeable and professional. Their technicians are great and knowledgeable also.

Victoria T. from Dallas, TX | January 22, 2018
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Great Service

They have a lot of new equipment and technology and provide quite a few things for free if you sign up for a monthly service. When there are issues, they are willing to take the time to send people out right away to get it fixed. So far, I've been very happy with the Security System

Steven S. from Santa Ana, CA | January 22, 2018
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Great System And App

I have been with Vivint for a long time now. The operators and technicians are the best in the business. I love having the flexibility of arming and disarming the alarm system from my phone. I highly recommend this company to all my friends and family

Nancy S. from Lubbock, TX | January 22, 2018
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Quality

alwahs there, feeling secure with their services

Doug K. from Lexington , KY | January 22, 2018
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Peace Of Mind!

We have used Vivint home security for over 4 years. We recently upgraded to the smart home system. We have been more than happy with the customer service both at their call center and their ground installation teams. Vivint brings us peace of mind when we are home sleeping, at work, or away from home on vacation. When packages are delivered the video clips from the door bell camera are great updates to know what is happening at our front door. I recommend this system for everyone wanting to make their home more secure and safe.

Heather H. from Grand Island, NE | January 22, 2018
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Safety

I think I have peace of mind knowing my house is protected and someone is always there for me call if I need help.

Judith K. from Bella Vista , AR | January 22, 2018
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Customer Service

I have had my vivint service for 8 months now and I love it but the only thing I can complain about is the customer service I have spoken to 6 reps requesting to be taken off of auto pay and no one has completed the task other than that the system is very realizable eveyone loves my system and the access I have to it from my phone is so cool ..

Yannick F. from Brooklyn, NY | January 22, 2018
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System Works Well, Vivint Stands Behind Product

I switched to Vivint last summer. Since that time I feel the system has worked well. There was one problem with a battery, which was fixed very quickly. Vivint staff, on the phone, and in person, are some of the best I have ever worked with; they are dedicated to the Company and knowledgeable regarding their products. I also like the way that the costs of the individual home hardware is handled; rather than use a capital 'bucket' each home owner pays what I believe is a fairer share. The one place I feel that could continue to improve is cost: while quite fair, in my opinion, right now, I hope the future will see a further reduction in monthly cost.

Daniel K. from Antioch, CA | January 22, 2018
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Top Quality

I looked at all the top companies before deciding that vivint was best for my situation.

Joe S. from Naples, FL | January 22, 2018
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The Best Alarm System, Ever!

Every since I have been with Vivint, I have been feeling really safe in my home my family and I. I can also see what's going on in my home, without being there on my phone. How awesome is that! Thank you Vivint for all your help.

Latosha M. from Columbus, OH | January 22, 2018
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Love Features Not Bugs

We've had the Vivint home security system for over two years and have been moderately happy. When it functions as it's supposed to, it's great. Unfortunately, we've needed service here too many times to count which takes time away from other things. We've had almost every component replaced. On the plus side, the service people are professional and committed to helping us stay connected to our security. We love the doorbell camera feature that we can access from an app on our phone. When it works;)

Charlene Q. from Oxon Hill, MD | January 22, 2018
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Love My System!

I love my system. The only problem that I am having with it is that the deadbolts have become loose and I don't know how to tighten them up and the door bell camera picks up cars going down the road but doesn't always make noise when someone is at the door. Otherwise, I have absolutely no problems!

James R. from Tuscaloosa, AL | January 22, 2018
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Rating

They are amazing they responded quickly and sent the police when I didn’t awnser to make sure everything was good

Cynthia T. from Shawnee , OK | January 22, 2018
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Review

Awesome system

Nicole A. from El Centro , CA | January 22, 2018
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Best Security

I absolutely love my security system

Stanley H. from Moultrie, GA | January 22, 2018
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Love Our Vivant Service

We inherited our Vivant Service when we bought our house and we love it. Customer service is great and the app provides great access no matter where we are!

Leslie C. from Detroit, MI | January 22, 2018
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Excellent

I have recommended Vivint Smart Home to everyone

Jeanne J. from Detroit, MI | January 22, 2018
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Vivint Is Great!

We have had Vivint for the past few years and their "Vivint Smart Home" system is great. I love how I can see everything going on around my house even when I am not there. I can also control what is happening from within the house or from far away. Their customer service is top-notch, both on the phone and the technicians that come to your house. One phone app controls the whole system.

Donald H. from Homestead, FL | January 22, 2018
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Safe Home Happy People

My family and I felt safe while we had Vivint would definitely recommend

Mercy V. from 2217 Sparrow Point St, TX | January 22, 2018
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Could Be Better

When I first got the service it was great. Since we have had a bad rain storm and then snow, my service hasn't worked right since and customer service was unable to figure out why and wanted me to buy their router to see if it would work.

Shatonie L. from Greensboro, NC | January 22, 2018
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Great Customer Service. Technology Ok.

They've been super-responsive from the beginning, but I've had to make frequent calls to customer service and there have been frequent trips to address our issues. Right now, the system is "stable" but I don't trust it 100%.

Alex H. from Mamaroneck, NY | January 22, 2018
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User Friendly

After two years of having my Vivint system. I am totally confident in its system of what it can do for the safety of my home and family. And doubly assured when it comes to contacting or being contacted by their team of professional employees that monitor my system. Any alarm activity of my system they respond instantly and accordingly. My family comes first. And that’s how Vivint treats us...Like family. Thank you Vivint.

Felix V. from San Antonio, TX | January 22, 2018
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Best Security

Best security company! Professional staff & very knowledgeable of their products!!!

Michele T. from Woodbridge , NJ | January 22, 2018
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Very Satisfied

I am very satisfied with Vivint, I have peace of mind that my house is secure 24/7. Their customer service is outstanding. The equipment is awesome, anytime I have a problem they can fix it quickly. I recommend Vivint smart home.

John M. from Birmingham, AL | January 22, 2018
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Outstanding

Vivint has never let me down. Customer service in every aspect has been courteous, efficient and professional.

Tonya K. from Wilson, NC | January 22, 2018
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Vivint Home Security

I was exploring the Ring system when I was introduced to the Vivint system. It gives me the personal control of the system (at home or away) which I demand, but much more. The smart thermostat, security cameras as well as other add on features that allows you to monitor and adjust via my smartphone is the state of the art. The only reason I didn’t give the system 5 stars is the fact that you purchase the system but you have to continue to pay for the app for as long as you continue to use the system.

Ronald J. from Schertz , TX | January 22, 2018
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Service

Issues, yes some but plenty of service to fix the problem. With 3 pups we have had many a false alarm. Running to the door for a late package or salesperson; especially if we were out. The I did not want to go before bed, I wanted to make sure you were in a sound sleep. But the call was polite, concerned for us and laughter with us. An equipment issue or software was taken care of while we were talking to them. Cannot say enough how great they have been.

Bobby K. from Riverside, CA | January 22, 2018
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Security System For Home

Vivint always responds with excellent response time and provides me with accurate information. I feel secure with Vivint.

Stephen K. from Plano, TX | January 22, 2018
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Great Alarm Company

We have been with Vivint for about 4 years and we are very pleased with the reliable equipment and the great customer service. Vivint is a very good company. Thank you Vivint !!!😁

Rigoberto C. from Mission, TX | January 22, 2018
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Best Security System

Vivint is the best security system. Any time I have called they are very quick and knowledgeable in helping me.

Merna B. from Carlsbad, NM | January 22, 2018
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Vivint Alarm System

I must say, when the house alarm activates, I quickly get a text by them or get a call from them thru the monitor. I get quick response from them.

Antonia A. from Madera, CA | January 22, 2018
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Vivint Is The Best!

I love my Vivint Security System! It’s very easy to use, helps me lower heating/cooling bills & very competitive price. The Customer Service is available 24/7 & is always knowledgeable & helpful. I highly recommend it

Margaret M. from Clifton Park , NY | January 22, 2018
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Review

Very satisfied with the alarm system

Edgardo S. from Victoria Canada , | January 22, 2018
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Not A Good Camera System

Too many issues with the camera's not working. Always going offline.

Daphne M. from Atlanta, GA | January 22, 2018
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Overall A Good System

This has been an easy to use system but the couple times I've called into ask for assistance I felt shuffled from one to another.

Kevin H. from Saskatoon , | January 22, 2018
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X

Product c- Wait time for customer service c-

E E. from Arlington , TX | January 22, 2018
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Vivint Smart Homes

Vivint the number one home alarm system that takes care about your security needs,with a professional associated team that Care about your home .

Adriana G. from Horizon, TX | January 22, 2018
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Always There

Vivint's equipment and service are reliable. Customer service is understanding and helpful and prompt. Monthly fees are reasonable.

Rosemarie B. from Colorado Springs, CO | January 22, 2018
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Reliable

Any time my my alarm goes off or the power outlet has pulled off the wall within seconds I will get a call to let me let me know and to make sure that we are fine. The Operator's are always very friendly and understanding. I feel safe knowing that I have steadfast people monitoring my home. They are the best security system!

Rosario S. from Knoxville, TN | January 22, 2018
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Class Act

I have owned the Vivint security system for 3 years and am 100% pleased with the security system and Vivint's employees. I have not had a failure or security breach. It is easy to use and one can monitor your home when away. Vivint and its employees are a CLASS ACT!

Kenneth R. from Manadan, ND | January 22, 2018
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Excellent Service

Technician was very reliable

Barry F. from Virginia Beach , VA | January 22, 2018
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Review

Good follow up and great customer service.

Mitch G. from Springdale , AR | January 22, 2018
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All Just Works

Replaced an expensive ADT system that gave frequent alerts that WiFi issues with a Vivint system. Individual monitors cost up front but very reasonable monthly charge and monitoring that responds very quickly. Vivint able to use existing window and door sensors, motion detectors, added garage door sensors which also allows me to open/close garage doors using existing openers. Also added CO detector, fire/smoke alarm, video door bell, outside cameras. Very pleased with all. Looking forward to Sky software addition.

Robert B. from Kettering , OH | January 22, 2018
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Compairing Services

Recently I was approached by another major home security company, the offered nice services, but the discounted price they offered was not enough for me to switch. I have been very happy with the vivint service, so keep up the good work!

Glen M. from Columbus, OH | January 22, 2018
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Change Of Mind

I was extremely reluctant at the start when I received a call from my wife that a representative from a security company was attempting to sell us a monitoring system. I had negative experience in the past and did not think I would need this type of service. Eventually, I decided to listen to the representative and go on a trial basis of the system. Happy to say, the safety and security I have experienced since have changed my mind, and am still a happy customer today. Like the taste of food, you have to try for yourself to understand and appreciate it.

Karl R. from Bronx, NY | January 22, 2018
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Vivint

We've used vivint every day for 7 years. Never had any problems! We ❤ our security system!

Tracey W. from Richmond, KY | January 22, 2018
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Safe And Secure

Vivint, Vivint, with my Vivint Smart Home System I feel safe and secure. Love the door bell camera as it offers a wide view . Camera is so good it actually picked up a person stealing a package from a neighbors home. There are times when we leave the house during day light hours and return after dark, but not to fear as I'm able to turn on the lights from my cell phone, giving the appearance someone is at home. The Vivint Smart Home System is also helping me to keep my heating bill down as I can control the thermostat from my phone. I am so, so please with my Vivint Smart Home System. Even better the system is expandable. Just love my system.

Audrey H. from Montclair, NJ | January 22, 2018
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Paul R

We have used Vivint for over two years and are very happy with the service. It is so nice to be able to lock and unlock our home from a phone when away from home.

Paul M. from Bartlesville, OK | January 22, 2018
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Always There For You

We feel safe Service when needed is friendly and efficient Thanks

Honey C. from Daytona , FL | January 22, 2018
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Vivint Review

The Vivint has been a very good home alarm system for us. They has been very fast and available to us and very concerned with our needs and they have always been very friendly and very helpful.

Johnny G. from Kinston, NC | January 22, 2018
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Still In Beta

The basic system works, but the door camera doesn,t detect people and thermostat occassionaly forgets its schedule

Ken K. from Winnipeg, ND | January 22, 2018
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Peace Of Mind For The Home

With Vivint there is no worries. Completely invisible, the system is easy to operate, requires no attention until I decide to do something or change settings. If I fo need support from Vivint the are a phone call away, always helpful and I have never had an issue they couldn't assist me with. Outstanding product

Randy P. from No Selection, NM | January 22, 2018
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Brown

We have had Vivint Alarm System for 5 o 6 years and are very satisfied.

Larry B. from Seymour , IN | January 22, 2018
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We Feel Secure Leaving The House.

With our vivint security. Motion sensor, door, window sensors, and house perimeter video camera and doorbell camera; all are very reliable and accessible through smart phone App. My family feels secure and satisfied with the service and for the price wwe pay.

Bryan P. from Delano, CA | January 22, 2018
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Great Home Security

All my family and friends has giving. You can count on your family being safe, when you are not there!

Carl S. from Drexel Hill , PA | January 22, 2018
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Good Security

Vivint's customer service is really great. They are pleasant to work with and do everything they can to make any issue or problem right. I like being able to check my home when away, even talking to someone who rings the doorbell if I so choose.

Sandy K. from Billings, MT | January 22, 2018
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Great Service Great System

We have had another alarm company for over 14 years. We recently switched to Vivant and it has been the best choice. Service has been excellent and the system has been wonderful. Great improvement to our security.

Kevin T. from Oaklwy, CA | January 22, 2018
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Peace Of Mind

This is my second home to be protected by Vivint. This first was a single family home in Lawrenceville, Georgia. This is a condo in University Place, Washington. There is no substitute for the peace I feel knowing that all is safe at night, and when I am away. The ease of being able to contact someone instantly is an immeasurable source of peace. Thank you for a wonderful service.

Jerry E. from University Place, WA | January 22, 2018
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Tech Support

Our fire alarm was malfunctioning. We replaced batteries but it still wasn’t communicating with our system. We went on line to find step by step instructions. We tried several times without success. I called Vivint for help. The technician I talked to was fabulous! Through his guidance we tried many times to reset the fire alarm. Finally he determined that we needed to replace the entire alarm. Throughout the entire phone call (~ 45 minutes) the technician was professional, calm, helpful and friendly. He went above and beyond good customer service!

Cathy H. from Lakewood , CO | January 22, 2018
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Love The System

The system was already installed in our home when we purchased the house. We love the freedom the system gives us being able to arm and disarm our house as well as locking and unlocking from a mobile app. We have had a few issues but the support team has always been willing to help and send a technician when needed. Thank you for your product.

Keith T. from Cache, OK | January 22, 2018
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Peak Personal Performance Delivered

Vivint is evolving with new products reflecting thoughtful incorporation of ever changing technology. One of the unintended consequences of this evolution can be a decline in peak personal performance extended to the end-users - we the customers. I have not found this to be the case when engaging Vivint team members. Whenever we needed technical support via voice or personally, that support has been worthy of earning our respect and gratitude.

Francis R. from Jackson, MS | January 22, 2018
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Doorbell

I'm not 100% satisfied with the system I have an issue with the doorbell ringing every night between 7:55 and 8:10 p.m. I've called multiple times to the technical support and even had a technician come out the issue has not been resolved

Twresa K. from Riverside, CA | January 22, 2018
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Viviant

I have been a customer of Vivint Home security for two years. Prior to installation my home was broken into three times. Since installation I feel very safe My 90 year old mother lives with me (I am 70)) and cannot defend ourselves if someone would get in. This helps me sleep at night knowing if the alarm goes off the staff at Vivint will dispatch help if I do not respond. Thank you Vivint for my security

Linda M. from Modesro, CA | January 22, 2018
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Absolute Best

Best secure system I’ve ever had! Alerts me whenever there is something unusual with my system. I live on a main road and no longer know all my neighbors and love the security I have with Vivint.

Lisa B. from Northvale , NJ | January 22, 2018
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Customer Service

Very Satisfied Customer! All of the installers are very courteous and respectful of my environment! They are quiet and very effecient as well as thorough installers! When I call in to customer service the representatives are courteous and knowledgeable. If there is something that they cannot do; a supervisor is very close with a sollution that solves my need and it also teaches the rep on how to solve that issue if it happens to someone else. My overall experience with Vivint has been very satisfying, rewarding and they make me feel safe. You may not have something happen inyour neighborhood today...but its better to be prepared BEFORE rather than AFTERWARDS!

Pamela W. from Houston, TX | January 22, 2018
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Excellent Service

We have forgot to turn the alarm system off a couple of times and the response from Vivint was immediate. The Vivint personnel was very efficient and professional.

Dave C. from Sheridan, WY | January 22, 2018
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Vivint Is Awesome!

Vivint is awesome! Love the app and I use it more than the panel. Great customer service and the technician who set up my system was great! Look forward to continuing service with Vivint!

Darcy F. from Irving , TX | January 22, 2018
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Awesome

We had our system installed a few months ago and love it. My wife has set it off a couple of times by mistake and the response and experience with the staff of vivint was a pleasure. Would recommend vivint to everyone

Johnny W. from North Lauderdale , FL | January 22, 2018
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Very Pleased With Vivint Home Alarm Service

I've had the Vivint Home Alarm system for 6 years. I'm very satisfied with their services. The monthly bill is financially convenient with automatic billing and fair in the price.

Elizabeth P. from Palm Bay, FL | January 22, 2018
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Room For Improvement

For the most part the security system is awesome; however, the app frequently does not work which is required for certain types of access through my home to disarm the system (the overhead garage door). It often just will not open and other times when I try to do something on the app (disarm the home, lock a door, change the thermostat), it will give me an error message saying that it did not work- this is extremely frustrating. There are options that I would like to see added to the system: 1- to be able to have certain customized actions to be done only Mon-Fri 2- to have the system have a delayed arming option when doors are locked at the keypad 3- to be able to customize the time for exit and entry delay before the alarm goes off 4- when adding a new user on the app, you still have to go to the panel to give them access to the doors, which seems silly. If you can add them on the app, you should be able to give them door access as well. In addition, it would be great to have better access to customer service. Every time I call the wait is always horrendous. They need to work on how they schedule technical appointments. I had my appointments rescheduled numerous times, sometimes without contacting me first, and therefore I have to call and wait on hold forever to have it scheduled at a time that works for me. I have looked in to other systems and you can get a lot of the same things for a better price. I wish I would have researched more before purchasing. Lots of room for improvement.

Chelsea P. from Calgary, AL | January 22, 2018
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Love Vivint! Easy, Affordable And It Works!

I’m so glad I started using the Vivint system. Not only does it flawlessly monitor my home for security but has tons of Smart Home features that let me stay connected via my phone from anywhere! Also, the system has the advantage of running off of Cellular not Wi-Fi so there’s no need to worry about sabatoge. Set-up was quick and easy with their trained technicians and I have been completely satisfied every since. Price is much lower than I expected for all the features and smart home conndctively I get. Love Vivint and I tell all my friends and family about it as well!

Eric F. from Crane, TX | January 22, 2018
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Vivint System Five Stars

We have been very pleased with the response times by Vivint. Thank God they were only due to our smoke detector being overwhelmed by cooking experiments, but the quick responses have been so comforting to know they are on point! I would recommend them to anyone!

Sharonda S. from Winston Salem, NC | January 22, 2018
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Great Products

Vivant has too of the line products and customer service

Adam A. from Kearney , NE | January 22, 2018
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Love It

Very satisfied with my alarm system. Very easy to work and I love the camera so I can see whose at my door! And I love too the medic alert part!

Trudy C. from San Angelo, TX | January 22, 2018
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Does The Job

Overall not too many issues over the year. Not very competitive pricing. When contract is up we will look for a more cost effective system among competitors.

Margaret H. from Anniston , AL | January 22, 2018
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Peace Of Mind

Well I am very happy to have vivint at home. Very well integrated system with smart home. I can view and control my home from anywhere, make sure garage doors are closed and if someone coming in and no one home I can remotely let them in. So many features and very easy to use.

Zia K. from Naperville, IL | January 22, 2018
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Peace Of Mind

In one month I will turn 77 years of age. Recently around 9:00 pm a loud knock was heard by me on my front door. I inquired the third time who it was. No response. I looked through my venetian blind into the eyes of a very tall/large stranger. My blood literally ran down to my feet. I loudly ordered him off my screened-in front porch. He informed me that he was coming in - that he was there to check out my phone system. Once again I ordered him off my property. I called Vivint who immediately dispatched the police to my residence. He ran down the steps and into the streets. The police were unable to locate him. The next morning all local TV stations broadcast the story showing video of this exact same man trying home invasions and car theft up and down my neighborhood. There were two other men involved with him in these criminal attempts to do harm, i.e., robbing and whatever else were their evil intentions. After this attempted assault on me, I breathed a sigh of relief and thanked God for protecting me using Vivint as His Hands extended to me in what could have been a different news story the next day. I have peace of mind all the time knowing this truth that Vivint is my earthly guardian angel!

Wilma D. from North Little Rock, AR | January 22, 2018
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Weak Continuity Of Communication

The concept is good but I had a “take over”. It worked up front but costs a ton for sensors and things that are not compatible. They require batteries , which are not easy to get to. I also keep getting dropped connections with doors, sensors, etc regularly to the point my system is not fully functioning. Door sensors etc are very expensive and the 5 year commit is terrible. I do like their service techs, they are always helpful and prompt, as long as you get on the 30 minute wait on the call. I would not recommend Vivint to anyone except people I don’t like...to cause hem the frustration I have.

Adam L. from Lakeville, MN | January 22, 2018
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Great Equipment And Customer Service.

From the installation to the great customer service, this has been the best technology company I have used.

Brandon J. from Flat Rock, MI | January 22, 2018
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Good Job

I have had nothing but good experiences with Vivint. Vivint always alerts me to any problems big or small. Customer Service calls promptly when there are any concerns and answers all of my questions and concerns immediately.

Shirley B. from Detroit, MI | January 22, 2018
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Does Not Care About You. Just Your Wallet

Their is probably the worst company you could use. You can find much better products with better customer service. You will be locked into a long term contract and even if something goes wrong or you move you will be locked into that contract. You can get the same level of security service with much better customer service and no long term contract. I can’t wait to be done paying them when i don’t even use the service any longer.

Mike W. from Avon, CT | January 22, 2018
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Servic

I have had vivant for almost a year. Supposed to get garage door opener and one more sensor. No one has contacted me. I have contacted them but i guess they have more important things to do. Should have chosen adt

Gary S. from Zionsville, IN | January 22, 2018
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Does The Job

What is installed does the job, now I will add additional options.

Richard J. from Sacramento, CA | January 22, 2018
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The Best

We love our Vivint system! Couldn’t be happier! Thanks Vivint!

Mike O. from Herriman, UT | January 22, 2018
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Best Ever Had

I love the alarm system, is one of the best and for the price, I will new my contract again with thwm

Jose G. from Coalinga , CA | January 22, 2018
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Worry Free

So confident about being able to go on vacation now. Feel very safe at night. Love being to check on things at ant time. Never worry about if the door is locked.

Fonda B. from Wayen, OK | January 22, 2018
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Vivint

So far the system has worked great. I can control everything from my phone including my smart thermostat which I can adjust from anywhere. I have a doorbell camera and outdoor camera. Both have very clear picture. My smart lock is great for letting friends in or if I do not have my key. The only con is sometimes I do not get notifications or a record of someone who Rang the door bell but not a huge problem really. Everything has been great so far.

Michael L. from Salisbury , NC | January 22, 2018
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Great System!

I got the Vivint Security few years ago. Install was done quickly and professionally. The system is easy to use. Being able to control everything on the phone app is amazing. Even when I am out of town, I am still able to see the activities around the house and through the app be able to talk to someone who has rung the doorbell.

Urmila M. from Corvallis, OR | January 22, 2018
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Vivint Home Security

We love our new security system, indoors and out, other than our cats setting it off the first week we had it, we are so glad we choose this. We also love the camera in with our doorbell, and having my truck safe and sound now, we would choose no other

Tim P. from Regina, Saskatchewan Canada, | January 22, 2018
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Too Expensive

Too expensive compared to other security companies.

David C. from Eagle Mountain, UT | January 22, 2018
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Peace Of Mind

We are a older couple and having the security knowing someone is watching out for us is a great feeling !

Jimmy L. from Elko, NV | January 22, 2018
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Great

RELIABLE

Godfrey J. from Irvington, NJ | January 22, 2018
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Perfect

Never have had any problems

Giovanni P. from Plantation, FL | January 22, 2018
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Good Company And Great Service

I like their interface and service level. I’d recommend Vivent to my friends and colleagues

Kenneth M. from Dartmouth, Nova Scotia, Canada, | January 22, 2018
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Vivnet

Great customer service!!

Sandy S. from Osceola, IN | January 22, 2018
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Extremely Satisfied Vivint Customer

I have been a Vivint customer for well over 15 years. This is an honest company. Anytime I have ever had an issue I have called Vivint customer service and have always dealt with friendly, professional and knowledgeable staff members who take the time and patience to see an issue through. If ever I have had an issue that cannot be resolved over the phone and a technician had to be sent out to my residence, I have always been greeted with the same friendly, professional and knowledgeable technicians. Vivint strives to keep their customers happy. This is why I have kept them for so long.

Robert S. from Cedar Park, TX | January 22, 2018
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Quick Service!

We have had a couple of things set off our alarm...once, our dog jumped up and broke a dish in the sink next to the window. And on Christmas morning, Santa brought my 4 year old a set of drums. Both times, the alarm went off, and the operator was speaking to us through the box immediately. Although they were both false alarms that triggered the “glass shattering” signal (and we have since moved the drums 🤦‍♀️), the response was so fast it was impressive. And they made sure we were truly ok before hanging up. It’s good to know we have such a quick response!

Brittany M. from Mira Loma , CA | January 22, 2018
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Best Alarm For Home Period

Wonderful and responsive customer service- never had a single issue. Everything works perfectly as it should. Thank you Vivent

Daniel R. from San Diego, CA | January 22, 2018
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Vivent

Love my service they are always fast and efficient

Priscilla B. from North Ridgeville, OH | January 22, 2018
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Almost All The Way Satisfied

Very happy with the services, however I was talked out of adding 2 cameras during installation (mostly my wife, but part installer) and have been attempting to get them re-added to my order since installation. The services work great, very happy with the price point and customer service recieved up to this point. I would just like to add more cameras to my network and that seems to be very difficult to get done.

Joseph B. from Naperville, IL | January 22, 2018
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Awesome Company!!!!

Great service! Amazing equipment & I love the mobil app that lets me control everything. Would recommend to anyone & it gives me that piece of mind when i'm away from home.

Abbey C. from San Antonio, TX | January 22, 2018
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So Easy To Use!

We started the service when I had foot surgery and couldn't easily answer the door. What a relief to be able to see who was at my front door, speak with those I chose to, and be able unlock it for them to enter without ever struggling to get out of my seat! Since then, we've loved being able to check on the house remotely, let others in remotely as well, and know that we are secure and safe, being directly connected to not only Vivent, but to our local emergency services! Definitely peace of mind! Oh, and the equipment is inobtrusive, attractive, and sleek!

Richard V. from Hilliard, OH | January 22, 2018
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Vivint

Equipment is state of the art and customer service is very helpful . The reason for 4 stars is only because it can be hard to get in touch with a representative.

Doug C. from Holcomb, MS | January 22, 2018
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Great System

I have had a Vivint system for several years. The last upgrade included a glass break sensor. My doggie gate accidentally fell and I immediately received a call from Vivint to see if I needed help. I have never had any problems with Giving and highly recommend it.

Linda S. from Schertz, TX | January 22, 2018
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The Best!

They are always are on top when my alarm goes off!

Avelino S. from Amarillo, TX | January 22, 2018
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Vivint

I love Vivint. Anytime I needed to ask a question they were ready and available and led me in the right direction. They made me feel safe and like a part of a family. I have so much faith in this company that I have suggested them to other family members and friends.

Melissa N. from Copperas Cove, TX | January 22, 2018
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Rapid Response, Precision And Courteous Customer Service

Vivint is the third alarm company we have worked with and by far the best. They call within a minute when the alarm goes off. It is light-speed response if there is a true emergency that gives us a piece of mind. The agents are always courteous and do their best to help. I had a few problems with the sensors and had to replace some. The technical service was excellent and they walked me though the reinstallation and activation of the new device that cam in the mail within a few days after my call to report a problem. I really like VIVINT. It is a keeper...

Gabor T. from Memphis, TN | January 22, 2018
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Great Job

We have been a Vivint subscriber for over 5 years and never had any problem. We moved this December to a new house in another state. Vivint made the move simple and easy. The technicians were friendly and very professional. I would definitely recommend this company

William F. from Iuka, MS | January 22, 2018
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They Are The Best!

I really like Vivint they have always been very helpful. We have referred several homes to Vivint.

Dennis R. from Cabot, AR | January 22, 2018
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Like It

I like this alarm system a lot but they’re a few improvements I could make to it

Jeff M. from Allentown, PA | January 22, 2018
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Alarm

Alarm I love it

Tammy B. from Beaumont, TX | January 22, 2018
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The Best!!

I have a had 2 other security systems and Vivint is by far the best. It is the only company I have ever renewed a contract with. The customer service is excellent and will walk you through any issues with your system. If they can not help you they make arrangements for a technician to come and fix the issue. They send alerts to my panel when there is a fraud alert in my area (someone pretending to be a Vivint tech or rep). This company puts it's customers first all the time.

Damesha E. from Greensboro, NC | January 22, 2018
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Love Vivint

I've had Vivint for almost one year and so far it has been a great service. I can travel without worrying about my home since I get the alerts as soon as someone steps into my property. I love how clear the cameras are during the day and during the night. Vivint also has great customer service, the reps that I have spoken with have been very knowledgeable, patient and well mannered. I recommend Vivint to everyone.

Yuridiana R. from Mcallen, TX | January 22, 2018
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Vivint

Good

Ruth R. from Clanton, AL | January 22, 2018
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Best Smart Home System

We have been Vivint customers for 2 years now and use our system every day. The favorites have to be the doorbell camera and door lock, and how easy it is to use with the app. We had a scare one night from a stranger knocking at our door and trying to come in, but our system helped us and possibly saved our life! We love Vivint!

Mitch M. from Provo, UT | January 22, 2018
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Home Service

I have been very satisfied. Not only the safety features but also the customer service. Everyone is so patient. And we know we all become so upset or nervous, but they seem to know exactly how to assure us. Thank you!!

Sandra B. from Amarillo, TX | January 22, 2018
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Home Owner

Vivint is great in customer service and protecting my home.

John S. from Monroe , LA | January 22, 2018
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Great Service.

Love the system and customer support, very friendly and helpful.

Milford B. from Johnson City, TN | January 22, 2018
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Stuck In A Contract With A Less Than Reliable Service

We purchased a house that came with a take over of the existing Vivint system and contract. They tried to trick us into signing a new five-year contract which was shady. Then we had to have the system serviced at least 3 times upon moving in due to substantial malfunctions like the alarm being disarmed but the siren still going off and the garage doors being set up improperly as perimeter censors causing multiple false alarms. Contacting Vivint will always result in substantial hold time. If I were not trapped in a contract I would have definitely left Vivint almost instantly upon having these experiences. The vision and direction that Vivint is going seem promising but currently the equipment is expenses and the system is buggy. I have little faith that the system would work correctly in the event of a true emergency and that is no peace of mind.

James T. from Topeka, KS | January 22, 2018
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Great System

I love vivint. The fact I can always set my alarm system when I'm not home or even in the bed is a plus. The doorbell monitor is great. Let's me see who is aty front door. I would highly recommend this company to my friends and family.

Nicole W. from Grovetown, GA | January 22, 2018
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Customer Service

Always great customer service in person or on the phone.

Heather S. from Dayton , OH | January 22, 2018
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Great Service

Love my vivint. Makes me feel secure at home. Prices are great and customer service is awesome. Deducted 1 star only cause my ring door bell doesn't always catch images at my door, and it's slow to load camera on phone when you want to check who just came to your door or rang your door bell. Other wise happy customer

Amy C. from Oakley, CA | January 22, 2018
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Peace Of Mind

I love my Vivint Home Security System. I don't even mind paying for it! Probably the one bill that I don't mind paying:) I just feel so much better since I installed it, and I can go to sleep at night without freaking out LOL

Kelly C. from Minot, ND | January 22, 2018
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Call For Service

EXCELLANT :-)

John K. from San Antonio, TX | January 22, 2018
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Run

When I move I will be looking for another security system and not vivints. Would not recommend them to anyone

James E. from Bardstown, KY | January 22, 2018
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Sensors On Door Going Off

I have loved Vivint until this cold weather. My storage room door is causing my alarm to go off. My husband has Parkinson and it is up to me when the alarm goes off at night or any other time to see if something is wrong or someone is around.

Susan J. from Byram , MS | January 22, 2018
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Awesome

There when I'm not. Cameras pick up every movement. The comfort of watching from my phone when I'm away.

Brianne T. from Saint Louis, MO | January 22, 2018
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Very Good Home Security

I been with Vivint for Couple of Years now. I like the Fast Response. Only down fall I have is their extra Equipment too Expensive & when you want cancel the false Alarm, you got to call them, then they don't pickup the phone right away, So it's to late they already Dispatched the Police. Sometimes you can avoid it by Entering in your password on your Keypad, but you got to be fast! Overall I love it. They Need to come out with more Promotion for free Equipment.

Corey J. from Shacklefords, VA | January 22, 2018
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Yea............

Love it!

Lisa A. from Sarasota, FL | January 22, 2018
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Not A Happy Customer

Would give 0 stars if I could. Not impressed with the customer service. Still waiting for a call back 4 + months now. So if your into bad customer service then vivint is the way to go.

Wes J. from Collinsville , OK | January 22, 2018
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Safety

I feel safe knowing I have reliable security set up :)

Sasha V. from Fort Worth, TX | January 22, 2018
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Best Home Alarm System Ever!!!

It’s just AWESOME!!!

Cisco R. from Houston , TX | January 22, 2018
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Too Many False Alarms

Vivint is very good at helping us know when all the doors and windows are locked before we leave the house and helping us keep track of comings and goings in and out of the house. They are probably also very good if we ever have an emergency or another burglary, but unfortunately we have had too many false alarms due to equipment malfunction or procedure errors at Vivint that have caused the police to come to our house. These unexpected and unnecessary visits incur $369 bills each time and demands from the City of Los Angeles for us to take an alarm class and register with the city to pay an $80 per year fee. We are very unhappy campers over these issues and are going to ask Vivint to stop contacting emergency services for non-fire and non-panic alarms because of these expensive errors and we are considering switching to another system or provider. I rated 4 out of 5 stars because of legacy satisfaction for so many years of service but we are still fuming over the recent false alarms.

David M. from Venice, CA | January 22, 2018
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I Like The System But There Is Too Much Lag Time

When my doorbell rings there is a lag before it shows on my phone. The speaker function is too slow and is all but unusable. I was expecting an immediate back and forth without a delay.

Joel C. from Bainbridge , GA | January 22, 2018
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Home Security

Great alarm system. All around better than my old ADT system. Would be 5 stars if I didn't I have a technical issue at one point during my contract. I love the camera live feed and knowing my family is always protected with a high priority alarm system.

Frank D. from San Jacinto, CA | January 22, 2018
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Vivint Alarm System

The Vivint alarm system has been a great package for my home. The few issues I had with the system was corrected in a timely manner. Customer help and guidance for the system was also great. Response time for emergency was fast when the alarm triggers. The best alarm and monitoring system I ever had no complaints on anything with the service or the product.

Lawrence V. from New Iberia, LA | January 22, 2018
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I Wish There Was A Zero

basically the system does not live up to the billing. Doorbell cam works from time to time. It's off line as much as it is online. Spoken to countless support people, techs and sales folks - how hard can it be? Great idea, wished it worked like the sales guys in Best Buy said it would, but it doesn't and I don't think you have anyone on staff who really cares about the value of your brand, or someone would have done something to make it work. Black eye for you guys and Best Buy,

Blake P. from Cypress, TX | January 22, 2018
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Excellent Customer Service

Excellent, quick, and friendly response.

Ashley A. from Denver, CO | January 22, 2018
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Love My Smart Home!

Vivint has been awesome for my family and home. It’s great to be able to answer the visual door bell when away and watch our cameras from anywhere. It was easy to install and we received an Amazon echo and Nest thermostat from the holiday promotion, which is so convenient! I gave 4 stars, because the app reacted slowly our first month of installation, but customer service was quick to assist. The app updates are also helpful. You’ll love it.

Debrah S. from Fort Lauderdale , FL | January 22, 2018
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Great System

I feel my home is safe vivint is good system the only drawback is it's a bit pricey

Cindy O. from Laredo, TX | January 22, 2018
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Smart Home At A Smart Price.

Smart home at a smart price, only reason why I say this is because it offers a lot at a very low price per month for monitoring. It’s just not to keep your home say but I have a lot of extra hours to make a simple house smart home with add on Wi-Fi modules. I like the fact that their are no wires whatsoever.

Jonathan W. from Sharon , PA | January 22, 2018
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Amazing Product And Customer Service

They take all necessary time to assist you without rush. Friendly agents. My camera was glitch after over 3 years, they replaced it with a newer model at no cost and delivery was fast. We decided to stay with Vivint as we had 2 incidents and they responded in few seconds. That's a peace of mind.

Louis K. from Brampton, | January 22, 2018
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Home Security You Can Trust

Thank you for the excellent service you continue to provide our home. We have peace of mind knowing your team of professionals have the dedication and urgency to keep us safe. We are very pleased with the state of the art alarm system that his accessible anywhere we are. We strongly recommend Vivint over any other alarm/Security for your home. Reliable. Excellent customer service. Efficient.

Walter L. from Las Vegas , NV | January 22, 2018
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Amazing Security

Great product Awesome customer service Affordable service

Steven R. from Las Cruces, NM | January 22, 2018
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Vivint Home Security

Great system. Great customer service. Very happy.

Mandy B. from Leesburg , FL | January 22, 2018
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You Definitely Need Vivint........

We are very pleased with the customer service at Vivint. They always answer all our questions & are very quick & taking care of problems. The Monitoring service is very quick & response time is unbelievable. Would definitely recommend Vivint to all my family & Friends.

Kennzy S. from Midland, TX | January 22, 2018
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Excellent

love our system

Alex C. from Austin, AR | January 22, 2018
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Great System, Great Price

Viviant os the best home security system ive ever had. I had ADT for 10yrs and it was over priced for simple system, with Viviant i have all of the newest technology plus a great price.

Idonna D. from Arcadia, LA | January 22, 2018
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My Condolences

Vivint is a great company and has fulfilled all my home security needs. The staff is friendly and knowledgeable, customer service is great and will stay on the line with you until you issues are resolved and they always follow up with an email confirmation. I have recommended them to my family and friends who has also purchased there services and are very pleased with the service. Thank You Vivint!

Ruby J. from Tampa, FL | January 22, 2018
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Does Not Work Like You Would Think

I have a full alarm system with doorbell cameras and it does not record like you would think it would. I am pretty disappointed but it is what it is.

Gayle S. from West Valley, UT | January 22, 2018
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Love It But...

I really do love it. When everything works. Have the most problems with the cameras. Vivint does “fix” it by rebooting the system but sooner or later a camera will decide to no longer connect.

Victoria P. from San Antonio , TX | January 22, 2018
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Rating

It’s good when it works

Kiuana H. from Indianapolis , IN | January 22, 2018
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Horrible

Do not install a Vivint sytem.

Michael B. from Frankfort, IL | January 22, 2018
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Not The Best

App is slow. Key door pad often struggles to lock. Randomly given alerts that say doors are open when they're not.

Kyra M. from Parkland County , | January 22, 2018
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Excellent!

Switched to Vivint from ADT and couldn't be more pleased with the equipment, the service and the people. What a difference!!

Jeanne T. from Rancho Cordova , CA | January 22, 2018
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Great Service

Vivint has great customer service and are always ready to assist in any way possible, no waiting on the line and service calls are quick to respond and work around your schedule, technicians are friendly and offer their own number for any future issues. Great service all around 5 star rating all around!!

Sidney A. from Laredo, TX | January 22, 2018
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Excellent Service

Wonderful, Friendly, Excellent system & Service. Absolutely no complaints about anything. Thank you for making my family safe & secure!

Faith G. from Franklin , TN | January 22, 2018
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Horrible

Cameras always offline ,don't record movement unless grass moves but misses objects inside box ,doorbell can barely hear

Daniel J. from Delray Beach, FL | January 22, 2018
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Wonderful Customer Service

Always there and willing to help. If you have an issue, they will work hard to resolve it. I love my new door bell camera as well, best purchase as year.

Valerie M. from Coon Rapids, MN | January 22, 2018
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Do Not Give Vivint A Single Penny!!!

This company's purpose is solely to ripoff unsuspecting people. They still charge me every month for a contract that expired four months ago and refuse to honor my requests to stop.

David R. from Turlock, CA | January 04, 2018
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Please Dont Get Vivint

Vivint terrible bad service, they promise you free stuff you could get service and then at the end you get nothing but a bigger bill. Total scam please beware their term is 60 months it's absolutely ridiculous

Brian H. from Mesquite , TX | January 04, 2018
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Do Not Get Vivint

To anyone thinking of going with Vivint, please heed my advice (and the many others who have gone down this path) and avoid this headache. I wish I would have done my research on this company and seen the negativity (and for a good reason) that surrounds this company. On a Friday, I received a visit from an agent, and I was told during his visit that we could sign the contract, and make any amendments and/or cancel if we were not okay with the terms. After 20 minutes the tech guy was already at our house installing the equipment. The VERY next day, the agent came back to our house, and we told him we wanted to amend our contract from 60months to 48months. (We actually needed a security system, which was the only reason why we didn’t completely cancel.) He stated sure that was no problem and that he would send over the new agreement. The new agreement never came. I spoke to him another time and he still never sent over the contract. He stopped answering our communications. We spoke to Vivint support and everyone stated, “sure, we can make that change. We will send over the new agreement.” The new agreement never came, and of course, we are now outside of the time window to make adjustments. I have spoken to several individuals on the support team and everyone assures me this change has been made within their system, and everything is all good. Yet, when I call again to check with someone new, our account is once again showing the original terms of the agreement, which means I am locked into paying this horrible customer service company for a full 60months. This service cannot end quick enough. If you are wavering when thinking about getting this service, please DO NOT get it. This headache is not worth it. They are not helpful, and they claim to fix your problem but they actually never do. You will be stuck in a contract you hate, with a company that doesn’t care, because they just want your money. Something will undoubtedly happen with your service or equipment, and you will need to reach out to them and they will not help you. Please avoid them and go with another company. Do your research, do not get stuck with Vivint. There are better companies out there.

Courtney C. from Moore, SC | December 28, 2017
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Hot Garbage Would Be Better

So, about Vivint. This is pretty much the WORST company ever for home and business security. I've had my home system for the last 3 years or so and the system has gone down a few times. Each time it took a week or so to get a tech out. They always act like they are doing us some huge favor just to get someone out to fix their own crap system. I've also got a warehouse and storefront with them and the only reason I still have any system with them is their scamming cancellation policy. To cancel, you have to just finish posting your entire contact all at once, so i might as well get the use out of it while I'm paying for it and not pay it all at once with no benefit to me. My cameras at my store constantly go down and the Space Monkey I'm charged extra for that is suppressed to be saving my video need feet works and they won't send a tech to fix it without charging me or charging to send a new space monkey. The customer no-service is also a joke. They have attitude and like to waste your time by hanging up on you. The type of crap employees they hire is just a poor reflection on them as a company. These people will be out of business soon anyway.

Keith C. from Colorado Springs , CO | December 27, 2017
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Vivint Sucks

I've been a customer for aver a year. I had issues with my door bell camera. Had a tech come out and he pulled my entire 3ft or door bell wire out and cut short. He realized when he couldn't hook up the camera. So he kept pulling and the wire came loose. He said vivint would have to call out an electrian out to fix the issue. How let's fast foward to a year later and realigning with trying to get them to fix it. They told me since it was a year since the issue happened they weren't going to fix it. The tech never turned in the report like he was suppose to. Now I'm having to come out of pocket and have a electrian come out. They are a rip off and have no respect for their customers nor their customers house. How can you screw up and leave it on the shoulders of your customer. I wish I could give them zero stars. I will be switching this month.

Robert C. from Fort Worth, TX | December 22, 2017
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Good Product, Billing Support Needs Work

We were very happy with the installation and have been satisfied with the equipment and monitoring services to date. When we set up our billing we wanted the monthly payments to come from our bank account but Vivint set it up on our credit card instead. In addition the portion of the equipment purchase we wanted to pay up front was withdrawn from our bank account rather than the credit card as we requested. One of the reps in the billing area was very responsive and able to reverse the equipment charge. However, after several months talking to other billing reps to get the monthly billing set up properly, there are still issues. On the last occasion I spoke to a Manager in the billing area who said he would investigate and get back to me. That was over three weeks ago and I have still not heard back from him. I expect I will have to call again next month to try to get the issues resolved. Good product but billing support is lacking.

Mason T. from St. Albert, | December 20, 2017
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Unhappy

What a waste of money! We’ve had 4 people come out to fix the problem and we continue to have the same issue. No service!!!!! I’m ready to tell them to pick up these equipment and never return. How can I pay for an alarm system that doesn’t work. Poor quality

Pilar R. from Palmdale, CA | December 20, 2017
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Ridiculous!!!

A guy from vivint walked up to my door and promised us we will never have issues and if we do they will be willing to help out. But SO wrong.. Next day after Halloween some kids walked up to my front porch, threw our pumpkins at our house and almost broke our window. NOTHING was recorded and when my husband called vivint loyalty they were rude as hell. So please DO NOT get vivint..My next move is going to ADT and see what they can do

Poonam C. from Federal Way, WA | December 09, 2017
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The Best...

They are always quick to respond and ever so friendly on the phone if I have to call. Feel safe & secure in my home and when I am gone especially for extended periods.

Abigail C. from Olympia, WA | December 09, 2017
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Say No To Vivint

Just say no! Do not sign a contract with Vivint. They will not let you out of it. I haven’t used my system in close to 2 years and I pay over 70. A month. I have 3 more years to go. I have Specail needs people I care for in my home, I thought having the security would be nice. Alarms were being set off daily and the dogs set off the kitchen door alarms in the middle of the night. After having them come backs and adjust things I still had the same issues which ended in me turning off the alarms and waiting out my contract. After 2 years of paying they still won’t let me go. So save yourself and just say no.

Robin R. from Grand. Junction , CO | December 08, 2017
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Horrible

System as not explained when installed. Nothing but problems with camera and panel. Every few days I was calling when camera stopped working. They told me they had faulty panels, then made me pay to have a new one put in. Customer service kept disconnecting my phone calls, didnt call me back. Do NOT USE THEM!

Mernie Z. from Pittsburgh , PA | December 02, 2017
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Horrible

If I could give a zero I would!!! This is the worst. Cameras are always down and if I don't notice it Vivint does not call to advise you!! So what is it that they are monitoring!!!

M F. from Katy, TX | November 27, 2017
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Over Priced For What You Get

I have had my Vivint Smart Home system for nearly 2 years. Most of the equipment hasn’t worked right since day 1 and Vivint charges call out fees to come fix it. So the equipment hasn’t worked properly and I think it’s overpriced. I would not recommend them and I am just riding out my contract.

Samantha G. from Okotoks, | November 22, 2017
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Vivint

Very good system, never had a problem. When speaking with people working for Vivint they have been very helpful and courteous. Have and will continue to recommend Vivint.

Glenn S. from Lawton, OK | November 21, 2017
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I Love My Vivint!

So easy to use Convenient Accurate Great customer service

Gloria D. from Anton, TX | November 18, 2017
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Unhappy Customer

I believe the Vivint equipment is of excellent quality BUT the service after the sale is pathetic!

William H. from Newport News, VA | November 16, 2017
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Do Not Get Their Services

I would not recommmend Vivint. If you ever face financial trouble that causes you to lose your home to foreclosure, like I did, Vivint does not work with you at all. They force you to continue paying for a service you are unable to use (we had to move in with my in-laws), pay thousands of dollars to end your contract, or ask you to find someone to take over your contract. This company has NO empathy for their clients whatsoever. Never enlisting their services again and would NEVER recommend them to anyone.

Athena H. from Houston, TX | November 16, 2017
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Awesome

I feel 10 times safer in my house with vivint installed. The cameras alert my phone if they detect movement or a visitor. I can pick the time of day, bypass certain sensors, and even arm and disarm my system from my phone.

Heather N. from Clarksville , TN | November 13, 2017
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Vivint Is The Best

I had ADT for about 12 years did I get any help with anything. Vivint has excellent customer service I called them about a small issue any they were out the next day. The equipment is amazing we purchased a few cameras and we love what we see wit. Thank you Vivint for a piece of mind.

Pat S. from Virginia Beach , VA | November 10, 2017
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Review

vivint is the best!

Maria G. from Clearwater, FL | November 09, 2017
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New 2 Way Cameras

bought 2 - 2 way cameras a few months ago and they require so much upload speed of home wifi that you can't hear what is going on in your home. It's choppy and sporadic. The picture is clear but I bought these to use as nanny cams and can't hear a thing.

Heather M. from Dumas, AR | November 08, 2017
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Home System Alarm

Company has shown excellent service... and customer service has all ways been prompt and reliable.

Luis L. from Miramar, FL | November 07, 2017
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Good Service, Bad Sales

We love having our system and love having the ability to control everything from our phone. The only issue we had was having the fire alarm being set off, not by the fire we had, but by steam from a hot shower for a sick child. We also did not like the way the sales person was SO pushy. We wanted the system from this company based on family and friend's experiences. However, we did not like that the sales person would not leave when asked the first time.

Jennifer W. from Walls, MS | November 06, 2017
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Alarm System

My alarm system has been working well and have had no issues. Great customer service as well.

Helen D. from Sacramento, CA | November 06, 2017
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Fast Response

There have been a couple times where my alarm has been accidentally set off and Vivint is calling my phone almost immediately to notify me. I am thankful that if it would've been a real deal, they are prompt.

Amy E. from Elko, NV | November 06, 2017
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Faulty Equipment

I have experienced several issues with the equipment....after 5 months, need to replace thermostat....sometimes the images are not recorded

Daniel G. from Edinburg, TX | November 06, 2017
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Security With Ease.

Vivint allows me to access my home from anywhere and will contact me immediately if there’s a concern. I feel safe in my home and know my teenager is safe when she’s home alone.

Magdalena J. from Bayard , NM | November 05, 2017
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Good Product

A very good system I would recommend to everyone.

Steve B. from Berea, KY | November 04, 2017
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Best Security

I have enjoyed having Vivint secure my home. It gives me great comfort that they have my family and I’s house secured.

Jesus R. from Copperas Cove , TX | November 03, 2017
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Terrible

Don't waste your money on this overpriced system. The customer service horrible. The cameras are a waste of money. I bought a doorbell camera (which you can only have one of) and another camera and they are horrible. The connect on the internet when you are away takes forever to load.

Jeff R. from Wyoming, MI | November 03, 2017
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Survey

We love our service with Vivent, they are always so quick to respond. We have added the doorbell video and love it, especially the two way talk.

Jack C. from Lemoore, CA | November 03, 2017
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Love It!

I'm so happy to finally have a security system, and the Vivint customer service and installation technician made it painless. I love being able to see who is at my door, or who rang the bell when I am away.

Joyce T. from Georgetown, OH | November 03, 2017
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Quick Response

There is nothing like knowing that someone will monitor my household and contact me through multiple means when something isn't quite right. Each time my system has a burp, Vivint has cordially assisted me. Whether on the phone for support or a service technician in my home, Vivint is there. To me the peace of mind and feeling that I am never alone is quite assuring. I recommend that anyone interested in home security give Vivint a call. You will be happy with the system. It's easy to use.

Pat D. from Harker Heights, TX | November 03, 2017
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Love It

I feel so safe and so do my kids! Absolutely love Vivint

Tamara L. from Quesnel, | November 02, 2017
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Vivint Review

Still on fence. Having problems with our Nest thermostat. Have a new one on the way. Currently the thermostat jumps to 74 degrees at least once a day. We have never had or wanted that high a temperature requested. We have been please with the response and help of the tech support.

Bill And Lynn R. from Thornton, CO | November 01, 2017
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Love Vivint!

I feel safe with my Vivint alarm when we are at home or when we are out and my teenagers stay home alone I have that piece of mind and even better than I can be checking on them on my phone app through the camera. We love having the app on our phones that we can turn on our heater/air conditioner and have our house comfortable by the time we get here. So many great features we are so happy we switched to Vivint!!

Raquel B. from Muleshoe, TX | November 01, 2017
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Love Vivint!

I was a 20yr customer of ADT and switch to Vivint about 5mos ago. It has been one of my best decisions yet. ADT was not offering me all that I have with Vivint for a reasonable cost. Even after my long loyal history with them! Vivint provide me the comfort of security and reliability and responsive customer service. Love my doorbell camera voice feature and door locks! Love Vivint! I would recommend over and over again.

Regina R. from Baltimore, MD | November 01, 2017
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Great Service

The service is excellent! If you need help, their call center is very good.

Gilbert A. from El Paso , TX | November 01, 2017
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A Satisfied Customer

My experience with Vivant has been very satisfying. When assistance was needed, the techs were very knowledgeable and helpful. I would recommend this company for a dependable security system.

Patricia R. from Suffolk , VA | October 31, 2017
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Had Issues

We had many issues with the door sensors. It took numerous phone calls and four tech visits from the end of June to the end of August to resolve the issues.

Richard G. from Stratford, CT | October 31, 2017
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Missed Expectations

I have had Vivint for several years and have had great service, but last month through auto debit, my account was overcharged several hundred dollars. I have been struggling for the past 3 weeks to receive the monies back for the overcharge but have yet to have this issue resolved. VERY DISAPPOINTING.

Roger W. from Monett, MO | October 31, 2017
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The Best

The best I have ever had.

Judith C. from Port St. Lucie, FL | October 31, 2017
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Great Security

We are loving the peace of mind knowing our home is safe and monitored. Thanks

Ed L. from Midland, TX | October 31, 2017
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Cameras Always Offline...

They're to many problems with their Wi-Fi Cameras are always going off line.

Carlean H. from Adelanto , CA | October 31, 2017
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Simply The Best

State of the art technology at competitive prices. Vivint's service and support staff is friendly and knowledgeable. They go the extra mile making sure that your home security system is operating at peak efficiency which ensures your safety and security around the clock.

Gerry B. from Virginia Beach, VA | October 30, 2017
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Great Service.

What I love about Vivint is that I can control my front door from my cell and the door Bell is a great tool for me when I’m not home.

Dulce F. from Los Angeles, CA | October 30, 2017
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Customer Service

I had some issues with a sensor in my garage. The problem was solved very quickly with the arrival of a vivint technician. Have always been afforded great service in the many years I have been a customer.

Pam S. from Calgary, | October 30, 2017
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Moderately Happy

Not happy with the camera and what it records. We are happy with the garage and front door lock and the thermostat capabilities. Sometimes we have issues with the doorbell.

Peggy M. from Spring, TX | October 30, 2017
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Awesome

I my very happy with my Vivint smart home

John F. from Stansbury Park, UT | October 30, 2017
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Works Great

We had Vivint installed almost a year ago and it has really made us feel more secure in this constantly changing world. All that was promised has been delivered and more.

Melvin C. from San Antonio, TX | October 30, 2017
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Courteousness Is Everything.

My experience with Vivint has been great. I have not been a longtime customer yet but the level of courteousness that I have received before and after Hurricane Harvey has been outstanding. I have referred a customer already and have talked to others. When a company has customer service representatives that know how to communicate instead of making you feel like you are in an assembly line. I look forward to have a successful relationship with vivint.

Ola K. from Orange, TX | October 30, 2017
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Great Security System!

The latest technology and user friendly interface makes this the best option for home owners. I can control my system from my smart phone and it's easy to do. I'm continually impressed by the functionality and it's overall performance. Vivent is more than worth the investment to help protect my family and property.

Thomas K. from Marion, OH | October 30, 2017
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Safe

After my divorce, I had Vivint install an alarm system including fire alarm and glass breakage. I feel safe and my home is secure. Thank you!

Cathy C. from Canyon, TX | October 30, 2017
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Greaaat

I absolutely love my new system! When people come over (un-invited) and ring the door bell, I can see exactly who it is and choose not to answer. It helps with making sure my children are safe when I'm at work as I can see/hear everything that is going on. I made a great choice going with Vivint!

Denise W. from Rochester, NY | October 30, 2017
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No Issues, Easy To Love!

Been a customer for a few months but will be for years to come! Always polite, prompt, courteous and professional!

Christina G. from Cypress, TX | October 30, 2017
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Best Security

Best security system out there and good price better then adt

Josh M. from Hummelstown, PA | October 30, 2017
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Satisfaction

Like the promptness and service, quality of follow up and system itself.

Helmut D. from Homestead, FL | October 30, 2017
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Great Security System

We love our Vivint system. Not only does it provide comfort and peace of mind but allows us to do so many things. We are able to control our thermostat and lights with it. We can also add more options in the future if we want.

Ann T. from Wendell, NC | October 30, 2017
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Love Products

Excellent product. Love the products.

Diana L. from Montgomery, AL | October 30, 2017
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Exceptional Service And Response

We have had the Vivint system for more than four years now and have always received excellent service from our providers. The Vivint app allows us to keep track of our home while away, and provides us with immediate alerts much faster than the local police or fire authorities can. I would recommend Vivint to anyone who needs a reliable security company.

Frederick S. from Peoria, IL | October 30, 2017
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I Feel Terrible

Camera doesn’t work, locks won’t work, Service rep refuses to come over What a waste of money

Bob D. from Red Deer, | October 30, 2017
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Vivint

Vivint has been the best purchase I have made. I travel frequently with my job, and my mom and sister are home. Even tho I have 2 large dogs that will bark at anyone who comes on our property, dogs can be given food, or even injured by someone trying to break in. With Vivint, should someone break in, I know the alarm will immediately go off. It will alert police to a break in. Vivint gives me, my mom and sister peace of mind. THANK you Vivint 😊

Tara G. from Rio Rancho , NM | October 30, 2017
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I See You Can You See Me

I love the ideal of answering the door when I am away

Veronica A. from Laplace, LA | October 30, 2017
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Incredible Service

This was my first time being a Vivint customer and I am amazed on how wonderful the process from purchase to installation was. It was simple and quick. The employees are very friendly. I know I made a great choice joining Vivint.

Nathaniel S. from La Puente, CA | October 30, 2017
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Vivint

I love Vivint it's an awesome system i have told so many people about you and they love it too!!!

Shanika R. from Burlington , NC | October 30, 2017
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We Feel Safe

We are happy with this security system and the fact that we can see what's going on remotely.

Thomas H. from Anchorage, AK | October 29, 2017
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Love It

Never know a alarm system could do so much till we got Vivint. It so simple to use. We love the features and the phone app.

Kris L. from Fort Worth , TX | October 29, 2017
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Hopkins House Review

Not as impressed as when we installed it. The video cameras aren't working now and I cannot activate the App on my cell phone. Also we never use Alexia.

Kent H. from Euless, TX | October 29, 2017
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Safety

It is so great to know that you-all are Johnny on the Spot. I feel so safe all the time.

Carol W. from Kalispell, MT | October 29, 2017
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Good System

Very reliable system and customer service has been responsive when needed.

Joe H. from Texas City, TX | October 29, 2017
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Always A Good Partner Against Crime

Vivint has been our safety partner for many years. We appreciate their support and trust their work in providing latest equipment and surveillance. Their response time is adequate. Trusting your security is important, and Vivint is the company to go to.

Maria C. from Coppell, TX | October 29, 2017
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Easy To Use.

We have only had the security system 2 months. It has been easy to use. Recently the control panel was unresponsive when I tried to change the thermostat from cool to heat. The tech support was excellent and the problem was resolved within an hour.

Gayle D. from Conroe, TX | October 29, 2017
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Trying To Change A Contact Number

Entirely too much holding time on phone, I finally hung up after 31 minutes.

Darla K. from Big Spring, TX | October 29, 2017
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Regret

I regret getting Vivint as my home security system I have called and complained about the doorbell Camera catching glimps of what it chooses and the indoor camera doing the same thing the sensors are not working and to top it off I can’t cancel because of a contract

Joesph D. from Scott, LA | October 29, 2017
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Not!!!!

Weather it’s their Home Security Systems or Solar...it’s NOT what they Claim. Camera’s never work properly always going off line, and Paying twice as much as w/ADT! As for the SOLAR saving you money! It’s closing me Twice as much on my Utilitie Bills...SUCKS! Can’t wait to throw them out!

Carlos A V. from Burlington Twp., NJ | October 29, 2017
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Review

The customer service is just average at assisting the customer.

Wayne W. from Calgary, HI | October 29, 2017
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Love

love my better newer service. the fact that it can be used on i pad or smart phone is just a added bonus. the video door bell is a wonderful added item. The cost is more than worth it for added security.

Hilda J. from Greenville, NC | October 29, 2017
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One Panel

All other alarm company's has two panels, I regret I got the system, when my door bell ring I get a late ring on my phone, because I doesn't have a panel up stair. The cost is high, don't do like I did, check other company's for better price before you have it install.

Sammy J. from Decatur, GA | October 29, 2017
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Not So Hot

I have no problems with the monitoring system however the technologie changes and vivint just isn't keeping up i had to change my garage door opener and now i can't use the phone to open or close it because it is not WI-Fi compatible this is what i wanted especially since my wife and i are both elderly so i ended up with the techs setting up a light in my house which is useless

Clifford B. from Cantonment, FL | October 29, 2017
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Safe And Sound

We are very happy with our Vivint Security system. The ease is what sold us on it, lock the house on the keypad, system is activated, no worries. Tracking on our cell phones adds additional security. The camera at the doorbell and the ability to speak to whomever rings the bell is so much fun, they don't know if I'm home or not. Recently my son rang the doorbell and when I spoke to him, he thought we were home, actually we were in Las Vegas, Nv. We've had other systems, but nothing compares to Vivint.

Beverley P. from Nederland, TX | October 29, 2017
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Not What We Were Expecting, But The Ac Unit And Camera Are Nice Features.

We rarely use the alarm since it is too sensitive and goes off from shadows or lights from passing cars. The mobile AC unit and doorbell camera are what has made it worth it.

Jacob M. from Madera, CA | October 29, 2017
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Have Had Only One Issue

The alarm system and it’s other security options are great and very convenient. Customer service has been helpful, however I have had difficulty with getting some billing issues taken care of. I have been told that they were taken care of to only find the same charge the following month on my bill. Other than this I have been very pleased with Vivint and their services.

Kyle F. from Lafayette, LA | October 29, 2017
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Vivint Is The Best Security Service.

I have had Vivint home security for about a year now. When the service man came to install, he was very professional and went into great detail on how everything worked. I get a better nights sleep knowing our home is secured by Vivint. Our dog was left inside one afternoon and set off the alarm, Vivint was quick on notifying us of the problem and made sure everything was okay. I would recommend every person I know to get Vivint for their home or business.

Audriana D. from Amarillo , TX | October 29, 2017
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Safe And Secure!

Since we have put Vivint in our house, we feel very safe and secure. Our children have placed Vivint in their houses, also. So when we are gone or even at home, if there is a problem, we will receive help right away.

Danny C. from Lubbock, TX | October 29, 2017
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Unhappy

I have had nothing but problems with our overhead door censor for the last year, a Tech cam out last weekend an claimed to fix it, it is still not working, so frustrated and tired. Have ha the system for 6 years and the last year has been ridiculous

Tammy M. from Englewood, CO | October 28, 2017
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    How We Evaluated Vivint Smart Home

    To properly vet Vivint, we began our efforts by reading and researching customer reviews, company history, and consumer interest. And to top it all off, we tested the customer service team and products to ensure they were up to SafeWise standards. To read more about our methods, visit our methodology site.

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