How to Cancel your Vivint contract (the right way)

Don't think Vivint is one of the best home security systems? You’re not stuck in your Vivint contract. We researched and chatted with Vivint representatives to learn how to get out of a Vivint home security contract and what fees you may need to pay.

It might be a challenge, but you can get out of a Vivint contract. Vivint security will review your situation, and in the case of an extenuating circumstance, it will let you out of your security system contract for free. Vivint offers examples of extenuating circumstances:

• Death
• Bankruptcy
• Transition to an assisted living home
• Military deployment of six months or more
• Military medical discharge 
• Military retirement 

You’ll need some kind of documentation to prove your circumstances, and the Exceptions Review Team will review your Vivint account before you can get approval.

If you need to cancel because you just don’t like Vivint, you can do that too. But you need to hurry. You have an absurdly short three days—starting after your Vivint installation appointment—to change your mind. After that, if you want out, there are some stipulations.

To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live-chat with Vivint to cancel your security system contract, but that isn’t what Vivint recommends. You should go through their cancellation customer service department.

There isn’t a Vivint early termination fee, but Vivint is kind of secretive about what other fees it requires from you before it sets you free. A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Some people may be able to get off the hook by just paying half of what they owe, but this all depends on the contract you sign with the alarm company. 

Another variable is that some people may also need to pay their monthly professional monitoring plan fees for the rest of the contract. The representative stressed that it all depends on the contract you sign but wouldn’t tell us why people have different contracts.

If you know someone who can take over your home security system contract, the security company will let you transfer it into their name. This is a great option if you’re moving and don’t want to take your system with you. You can include the system as a perk when you sell your home. 

There may be a $99 transfer fee, and you’ll need to pay off any financing before you can make the transfer. (You don’t need to pay the remaining professional monitoring plan fees.) Contact the Vivint Customer Loyalty team at +1-800-216-5232, ext. 5025 to get started. 

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