How to Cancel your Vivint contract (the right way)

You’re not stuck in your Vivint contract. We researched and chatted with Vivint representatives to learn how to get out of a Vivint home security contract and what fees you may need to pay.



How to cancel a Vivint contract

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Can you get out of a Vivint contract?

It might be a challenge, but you can get out of a Vivint contract. Vivint security will review your situation, and in the case of an extenuating circumstance, it will let you out of your security system contract for free. Vivint offers examples of extenuating circumstances:

  • Death
  • Bankruptcy
  • Transition to an assisted living home
  • Military deployment of six months or more
  • Military medical discharge 
  • Military retirement 

You’ll need some kind of documentation to prove your circumstances, and the Exceptions Review Team will review your Vivint account before you can get approval.

If you need to cancel because you just don’t like Vivint, you can do that too. But you need to hurry. Vivint gives you an absurdly short three days after installation to change your mind. After that, if you want out, there are some stipulations.

Is there a Vivint cancellation fee?

There isn’t a Vivint early termination fee, but Vivint is kind of secretive about what other fees it requires from you before it sets you free. A Vivint cancellation customer service representative told us that, in most cases, you’ll need to pay off the remaining balance on your contract. Some people may be able to get off the hook by just paying half of what they owe, but this all depends on the contract you sign with the alarm company. 

Another variable is that some people may also need to pay their monthly professional monitoring plan fees for the rest of the contract. The representative stressed that it all depends on the contract you sign but wouldn’t tell us why people have different contracts.

How to cancel Vivint

To cancel your contract, you will need to give Vivint customer service a call at +1-800-216-5232, ext. 5020. They will walk you through the process. Other sites say that you can email or live-chat with Vivint to cancel your security system contract, but that isn’t what Vivint recommends. You should go through their cancellation customer service department.

FAQ

No, to cancel your agreement with Vivint, you’ll need to call the security company and its customer service department at +1-800-216-5232, ext. 5020.

If you pay for your Vivint equipment up front, you don’t need to worry about a contract.

Even if you pay off your equipment early, you’re still bound to the contract until its term ends. Bummer.

There have been some Vivint complaints made on sites like the Better Business Bureau. Many report customers receiving bills after their contract cancellation or misunderstandings about the contract obligations. We see contract complaints with just about every security system company, though.

Vivint home security company contracts run from 42 to 60 months. The average for most home security system companies is around 36 months.

Yes, you can defer payment up to 12 months if you are in the military on a temporary assignment away from home. For more information, contact Vivint Military Support at +1-855-368-8568.

If you know someone who can take over your home security system contract, the security company will let you transfer it into their name. This is a great option if you’re moving and don’t want to take your system with you. You can include the system as a perk when you sell your home. 

There may be a $99 transfer fee, and you’ll need to pay off any financing before you can make the transfer. (You don’t need to pay the remaining professional monitoring plan fees.) Contact the Vivint Customer Loyalty team at +1-800-216-5232, ext. 5025 to get started. 

Alina Bradford
Written by
Alina Bradford
Alina has been reviewing the latest tech for more than a decade and has contributed her insights to CNET, CBS, Digital Trends, MTV, Top Ten Reviews, and many others. She specializes in smart home and security technology, working to make gadgets less mystifying one article at a time. In the early 2000s, Alina worked as a volunteer firefighter, earning her first responder certification. Her activities aren’t nearly as dangerous today. Her hobbies include fixing up her 100-year-old house, doing artsy stuff, and going to the lake with her family.

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