Making the Switch to a Different Home Security Provider

There are many reasons you could be unhappy with your current home security provider, causing you to start searching for other options. Maybe the equipment the provider offers is outdated, or maybe you’re not impressed with the customer service the company provides. Contrary to popular belief, you don’t have to use the same company that installed your system for monitoring services as well.

If your current provider is leaving you underwhelmed, you’re free to switch to a different company that better meets your needs. While this process isn’t difficult, it does require a little work on your part. Follow these tips to make sure your switch goes smoothly.

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Check your current contract

If you’re still under contract with your current home alarm provider, get a copy of your contract and read the fine print. Look for when the contract ends, as well as early termination fees. If you have trouble finding the information you need, contact your provider for clarification or to find out the status of your contract.

Find out the cancellation process

Cancelling a home security alarm system requires more than just a phone call. Most companies require you to provide written 30-day notice of your cancellation request. When you send your letter, make sure you send it registered mail. This provides proof of receipt and covers your bases if a problem arises. If you are being charged an early termination fee, it will usually be included with your final bill.

If you find your contract has ended and you’re still being charged each month, you may have automatically moved to a month-to-month contract. In this case, cancelling may only require 30-day notice.

See if your equipment is compatible

Outdated or old equipment may not be compatible with current technology. In this case, you might have to invest in new equipment. While this can be expensive, updating to more advanced technology that provides greater protection can be well worth the cost, even if you stay with your current provider.

If you want to keep your existing equipment, many companies provide converters or monitoring services designed to integrate hardwired systems with newer wireless systems. Vivint, for example, offers a super switch that converts hardwired systems into wireless units.

Weigh the pros and cons

Once you find out what it will take to switch providers, it’s time to decide whether it’s in your best interest to switch or wait until your contract expires. These questions can help you decide.

  • What is the early termination fee? In some cases, this is much more than a set dollar amount. Some providers may charge a percentage of the amount due for the remainder of the contract, which can be hundreds of dollars.
  • How much longer do I have on my contract? If your contract ends in three months, financially it could make sense to simply wait it out and avoid a costly fee.
  • Is the new service really better than my current service? Do a side-by-side comparison of the new service to your current service. If you have to pay more for a new service or equipment, make sure you’ll be getting the most for your money. The new service may have flashier equipment or more impressive features, but it may not protect your home as well as your current service.

Switching providers doesn’t have to be costly or confusing when done the right way. When in doubt, contact your current provider and find out exactly what you need to do to make the process smooth and uncomplicated.

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Celeste Tholen
Written by
Celeste Tholen
Celeste has dedicated her decade-long career to reporting and reviews that help people make well-informed decisions. She oversees editorial strategy and production for SafeWise, with a goal to help people find the information they need to make their homes and lives safer. Prior to SafeWise, she worked as an editor and reporter for KSL and Deseret News. She continues to report on local news as a volunteer with the community paper. For the last six years, she’s led a Girl Scout troop, teaching girls about safety and preparing for whatever life throws their way.

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