Link Interactive Home Security Review

Most life and hazard safety options
Link Interactive
3.9 out of 5 stars
3.9
  • 100% cellular monitoring
  • Custom equipment packages
  • High monitoring costs and cancellation fees
Katie McEntire
Staff Writer, Safety & Security
Read More
Published on May 28, 2021

Link Interactive offers the best customization

When you sign up for a Link Interactive plan, you’ll get to cherry-pick your equipment and build a system from the ground up. We like this customizable approach. Whether you want to improve your home’s smart capabilities or beef up your defense against intruders, the power is in your hands.

But remember that you’ll need to pay for all the equipment you choose, and this can affect the length of your monitoring contract. So read the fine print before you sign.

Pro Heading
Pros
Pro Bullet Customizable equipment packages
Pro Bullet 100% cellular monitoring for every plan
Pro Bullet DIY installation
Con Heading
Cons
Con Bullet Limited phone support
Con Bullet Steep cancellation fees

Link Interactive pricing

Link Interactive’s pricing and plans can be a little confusing at first glance. They advertise flexible contract lengths and low monthly fees, but it took some digging to figure out how it all works.

You can opt for a 12- or 24-month contract, which sounds great (especially for renters or frequent movers), but those contracts are available only if you pay up-front for the security equipment or have your own already.

Otherwise, you’ll need to sign a standard 36-month agreement. Once you pay off your equipment, you can opt for a shorter contract.

Plan

Standard

Gold

Elite

Monthly monitoring price
Automated locks
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Z-Wave accessories
Icon No  LightNo
Icon Yes  LightYes
Icon Yes  LightYes
Energy monitoring
Icon No  LightNo
Icon Yes  LightYes
Icon Yes  LightYes
HD video monitoring
Icon No  LightNo
Icon No  LightNo
Icon Yes  LightYes

Info current as of 05/28/2021. Offers and availability may vary by location and are subject to change.

Every contract comes with monthly monitoring fees starting at $30.99, and pricing jumps between $9 and $14 a month with each advancing plan. You’ll also have to pay for any sensors, locks, cameras, or other equipment you want in addition to your monthly monitoring fee.

The sooner you pay off your equipment, the sooner you can opt for a shorter contract or move to a month-to-month plan. This means the more equipment you purchase, the longer you’ll be under contract.

It’s worth mentioning that Link Interactive has a 30-day money back guarantee and a hefty three-year warranty on all its equipment.

But if you decide to cancel after the 30-day period and you have a remaining balance on your equipment fees, be prepared to pay 75% of that remaining balance. That seems like a lot, but it’s actually less than other companies like Brinks and Vivint that require you to pay 100% of your remaining contract if you cancel.

Checklist
Compare cancellation fees

Still browsing around? You'll want to check out our cancellation fee comparison table to find a comfortable policy. 

We've also provided guidance on how to cancel Link Interactive.

Each of Link Interactive’s plans come with standard features:

  • Professional monitoring
  • Two-way voice control panel
  • 100% cellular monitoring
  • Intrusion, fire, and Crash & Smash alarms

Is Link Interactive right for you?

If you want to protect it, Link Interactive probably has a sensor for it.

You can set up a system so you get alerts if someone tries to get into the gun case or grill. Or help mom and dad feel more comfortable aging at home with its life safety options—Link Interactive has 48 sensors to customize your system with.

Compare the best home security systems

Luxury smart home pickReader favoriteWhole-property pickPro monitoring pickNo-contract DIY pickSmart home pickCustomer-focused pickBudget pickSensor selection pickSimple package pick
Brand
VivintVivint
SimpliSafeSimpliSafe
FrontpointFrontpoint
ADTADT
Blue by ADTBlue by ADT
AbodeAbode
CoveCove
RingRing
Link InteractiveLink Interactive
BrinksBrinks
Lowest monitoring price
Starter equipment price$599.00$229.00$294.30$0.00$199.15$279.00Quote required$199.99Quote required$199.00
Contract required
Icon Yes  LightNo *
Icon Yes  LightNo
Icon Yes  LightNo
Icon No  LightYes
Icon Yes  LightNo
Icon Yes  LightNo
Icon Yes  LightNo *
Icon Yes  LightNo
Icon Yes  LightNo *
Icon No  LightYes
Smart home compatibilityIcon Tooltip  DarkAmazon,
Google,
Z-Wave
Amazon,
Google
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon, Apple, Google, Z-Wave, ZigbeeAmazon,
Google
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Learn more
Read review

Info current as of 05/28/2021. Offers and availability may vary by location and are subject to change.
Full Amazon disclaimer
Full ADT disclaimer

Professional monitoring

With cellular monitoring, two-way voice, and basic alerts for intrusion, fire, and Crash & Smash alarms, Link Interactive meets the monitoring standards of all the best DIY home security systems.

Link works with Alarm.com to provide 24/7 professional monitoring so someone is always there to call emergency responders.

Link Interactive offers 100% cellular monitoring for each plan: instead of old-fashioned landline home security, Link Interactive’s sensors, hub, and smart components “talk” to each other using wireless signals. This means intruders can’t snip your landline or internet line to disable your security system.

The two-way voice feature allows the pros at the monitoring station to reach you directly through the hub if you don’t have your phone.

If there’s an intrusion, a fire, or a window breaks, a Link Interactive professional can contact whoever’s home to check on your family.

Link Interactive control panel on wall

Link Interactive tech and equipment

Link Interactive has a wide selection of security and smart home products to make your home safer and easier to use. As you shop for a plan, you can browse door sensors, fire alarms, security cameras, and more.

When you choose between the Standard, Gold, or Elite plans, you can pick from a long list of security, life safety, and home automation equipment. Each plan has more equipment than the next, and the HD cameras are available only under the Elite plan.

But you won’t be left out in the lower-tier plans—even the Standard plan gives you the option for automated deadbolts you can lock and unlock with your phone.

This à la carte approach allows you to design your security system based on your priorities. Want to see your kids get home after school? Opt for the Elite plan and watch them come home in 1080p HD.

More worried about a CO leak in the middle of the night? Go for fire, smoke, or CO detectors. No matter what you want to monitor, you’ll get alerts to your phone through the Link Interactive app.

Control panel

Like all cellular security systems, Link Interactive provides a control panel that acts as the central nervous system of all your smart devices, sensors, cameras, and other components.

You can choose the standard Go!Control alarm panel ($300) or upgrade to an IQ Panel 2 ($331). This panel is advanced but has more brain power than the average home needs—that is, unless you need more than 60 sensors in your home.

Both control panels are smart, have two-way voice capabilities, and have a long backup battery, so we don’t recommend upgrading your panel unless you own a business or a large home.

There are two additional panels that supplement the main panels so you can control the system from other parts of the house:

  • The Secondary Touchpad ($169) pairs with the Go!Control panel.
  • The IQ Remote ($207) pairs with the IQ Panel 2.

Intrusion detection sensors

Intrusions detection sensors are the lifeblood of every security system because they allow the system to spot intruders. Here's a quick look at Link Interactive's arsenal of intrusion sensors:

  • Door and window sensor ($22): Detects when doors and windows open
  • Motion sensor ($50): Spots motion inside the house
  • Link Interactive glass break sensor ($69): Detects sound of glass breaking
  • Outdoor door and window sensor ($71): Outdoor-rated entry sensor
  • Tilt sensor ($29): Monitors the garage door
  • Image motion sensor ($126): Takes a picture when it detects motion
  • Panic button ($32): Instantly triggers an alarm when you press it
Light Bulb
A unique product

Link Interactive's outdoor door sensors can be placed on pool gates or shed doors. Not many other home security companies sell outdoor-rated sensors.

Life safety equipment 

If threats like fires, floods, or carbon monoxide are your biggest concern, Link Interactive has life safety devices available on any plan.

There is a 3-in-1 smoke, heat, and freeze detector ($75) that can sense any sharp spike or drop in temperature. Link Interactive seems to have discontinued its carbon monoxide detector.

The big advantage to this device is that it alerts the Link Interactive monitoring center, which will immediately notify you through your phone when there’s a problem.

Link Interactive Equipment

Smart home equipment

Link Interactive’s selection includes some of the best smart home security we’ve seen, but you’ll have to opt for the Gold or Elite plans to get a wider selection of smart devices.

You can find a range of smart home devices with Z-Wave technology:

  • Premium Link Interactive thermostat ($132)
  • Touchpad deadbolt ($135)
  • Touchscreen deadbolt ($204)
  • Garage door controller ($114)
  • Smart plug ($37)

The latter three devices make it easier to convert a normal object into a quick-thinking smart device. Your ordinary lamp now has the power to speak with your home security system. In addition to dimming the light, your security system will let you know if you left it on.

HD video monitoring equipment

Only Link Interactive’s Elite plan offers HD video monitoring. All the indoor, outdoor, and doorbell cameras available produce a high-definition picture to keep a close eye on your home while you’re away.

Under this plan, you can opt for on-demand, scheduled, or motion-based recording for any camera on your property. You can see your dog walker pick up your pup on time or check suspicious activity in the middle of the day.

Choose your equipment wisely because your contract length depends on how quickly you can pay it all off.

Here's what Link Interactive has to offer in terms of security cameras:

  • Outdoor camera ($207)
  • Indoor camera ($140)
  • Premium indoor camera ($280)
  • Doorbell camera ($167)
  • Slim doorbell camera ($177)
  • Alarm.com video doorbell ($195)
Light Bulb
Link Interactive sells SkyBell video doorbells

Link Interactive is a SkyBell distributor. It's slightly more affordable to purchase these video doorbells through Link Interactive than directly through SkyBell. 

Read our full SkyBell review to learn about the pros and cons of this brand.

Link Interactive installation 

Link Interactive is all DIY installation, but you don’t need to be a master craftsman to set it up. If you can peel a sticker, you can install several devices in this security system.

The smart deadbolts and doorbell cameras are the most complex to install, but these require just a couple of steps and come with clear, easy-to-follow instructions.

If you get stuck, you can find a Link Interactive installation guide on their support page. Smart hubs also come with instructions for adding components like window and door sensors, motion sensors, glass break detectors, and smoke alarms.

Some more advanced pieces require a screwdriver or a little experience with other tools. We like this kind of installation process most for renters. You won’t need to drill giant holes in your wall or connect a nest of wires to get your security system up and running.

Link Interactive customer service

Help is never far away with Link Interactive. There are several ways to get in touch with customer support including phone numbers, email, and tech manuals.

With speedy customer service, we can see why people like Link Interactive. Here's a closer look at some of this security company's ratings.*

  • Trustpilot rating: 3.7 stars, Average
  • Link Interactive Alarm.com app on Apple App Store: 4.7 stars out of 5
  • Link Interactive Alarm.com app on Google Play: 3.7 stars out of 5

*Ratings as of May 2021

Unfortunately, phone support is limited to Monday through Saturday. The support line is primarily for installation, ordering, contract, and billing help.

If you have a question during off hours, you can schedule a time online to speak with a technician at your convenience. Link Interactive has also added 24/7 on-call customer service, so if you leave a message during the off-hours, you’ll still get a call back.

Final word

Link Interactive combines DIY installation with luxury equipment and vigilant professional monitoring. Whether you want to make your home smarter, safer, or both, it's easy to customize your system from the ground up based on your family's needs.

Link Interactive's pricing may be steeper than other self-installed systems, but you get a lot of bang for your buck.

DIY systems like Link Interactive are great for streamlined, customized security. But this system isn’t entirely DIY because of its professional monitoring. DIY options for home security come with a range of contracts, equipment, and monitoring options.

Check out the best DIY home security systems to compare our Link Interactive review to other DIY systems.

Link Interactive FAQ

Link Interactive doesn’t have a package below $30 a month, which might price it out of some budgets. But you do get a lot for your money with this security company. All packages include a control panel, home automation, mobile access and alerts, fire and CO monitoring, and up to 48 sensors.

Yes. If you already own your security equipment, you can opt for a 12-month contract that matches most leases. Any equipment you buy from Link Interactive can move with you to a new address without changing your contract. And most of the equipment can be installed on your own, making it easy for renters to set up and take with them.

If you terminate your contract before it’s complete, you’ll have to pony up 75% of the remaining balance of your contract.

Check out our extended Link Interactive FAQ for more answers.

Katie McEntire
Written by
Katie McEntire
As a renter, pet-owner, and woman living alone, Katie McEntire takes safety seriously. She’s tested devices like pet cameras, home security systems, and GPS trackers in her own home and devices in the name of safety. In addition to testing, writing, and reviewing for SafeWise, she also makes videos for the site’s YouTube channel. She’s been featured on publications like TechGuySmartBuy, Forbes, Healthy Moms, and Digital Care. Katie has a Bachelor’s degree in Technical Writing from Austin Peay State University in Clarksville, Tennessee. She’s held previous writing positions at Overstock.com and Top Ten Reviews.

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