MobileHelp Medical Alert System Review

When you start looking for a medical alert system, you’ll quickly realize how many brands, device options, and features there are available. MobileHelp keeps it simple by offering two at-home systems and a GPS-based system. While most companies charge more per month for at-home systems with cellular vs. landline connection, the MobileHelp Classic Cellular costs the same low price per month as the Classic Landline. 

MobileHelp recently introduced the Elite, an update to its previous mobile system. This new device is sleeker and lighter than older models and includes enhanced features like longer battery life and quicker response times. If you’re looking for an affordable at-home system or simple mobile device, keep reading to learn if MobileHelp is right for you. 

MobileHelp sells medical alert systems: two at-home devices and one mobile device. Each one pairs with a wearable help button and features a second help button on the base unit.

Pressing either help button connects you to a 24/7 professional monitoring center. They can call 911 or a caregiver depending on what kind of help you need. 

MobileHelp offers:

• At-home monitoring with up to 1,400-feet of coverage
• Mobile monitoring with GPS tracking 
• Fall detection (costs extra)
• A caregiver app, web portal, and text alerts

MobileHelp's core equipment is loaned to you for free. Optional accessories add to the monthly service fee. 

• Device cost: Free lease
• Monitoring fees: $25.95/mo. to $41.95/mo. without add-ons
• Shipping: $0 to $12.50

When you purchase a MobileHelp system, you commit to at least three months of service, even if you sign up for monthly payments. 

When you pay quarterly or annually for the Elite, the monthly price drops to $39.95 or $37.95, respectively. The at-home monthly price stays the same whether you pay monthly, quarterly, or annually. All devices include free shipping and a free lockbox if you pay annually.

You could spend about $312 to $504 on a MobileHelp subscription without paying for any additional features, services, or accessories.

But if you do add optional features, the cost of a MobileHelp system could reach up about $80 per month, or $960 per year.

We'll break down the cost of MobileHelp to help you decide which system fits your budget and whether you need any add-ons.

We’ve lined up MobileHelp against some of the best medical alert systems we’ve reviewed. Here’s what we found.

• No equipment fees: MobileHelp charges only for monitoring, no matter what equipment you buy. Some companies like LifeFone also lease all of their equipment to you for free.
• Excellent value: While some of MobileHelp's packages cost $42 per month or more, we think it's money well spent, especially compared to what you get from Life Alert or Lifeline for a similar price or higher.
• Straightforward options: MobileHelp keeps it simple by offering a landline at-home system, cellular at-home system, and one mobile device. This may be a welcome change for shoppers overwhelmed by other brands with multiple mobile system options and features. 

MobileHelp offers two at-home devices and one mobile device. Let's take a closer look at each. 

🏠 = At-home device, 🌞= On-the-go device

Yes, MobileHelp is one of the most highly rated medical alert system companies. Customers have rated it 4.7 out of five stars from more than 6,400 reviews. People tend to say the devices are easy to use and provide peace of mind. In our interactions with MobileHelp, the customer service representatives and monitoring center operators were helpful and patient.

Recent negative reviews tend to mention difficulty cancelling the service. People are surprised to find that they're responsible for return shipping. MobileHelp's terms and conditions say that customers will be charged up to $350 to replace equipment that isn't returned within 30 days of cancelling. However, several reviews say their monthly charges continued for several months after attempting cancel. 

You should also be prepared for a $50 restocking fee when returning equipment. You'll be given a prorated refund for any prepaid but unused monitoring. 

We used information from  customer reviews, mystery shopping, and a colleague's real-life experience to review MobileHelp’s medical alert systems. We considered customer policies, equipment and package offerings, monthly fees, and how easy the system was to understand and operate.

Hands-on testing is scheduled for early July 2026.

Our full rankings methodology has more details about how we rank and review products and services.

For anyone looking for an easy-to-use and affordable medical alert system, MobileHelp is worth your attention. We're especially impressed with the $26/mo. starting price for both at-home systems, which is nearly $10 less per month than at-home systems from popular brands like Bay Alarm Medical, Medical Guardian, and LifeFone. 

Most medical alert companies charge a higher monthly fee for a cellular at-home system vs. landline system, so we appreciate that MobileHelp offers both options for the same low monthly price.