We’ve come across plenty of medical alert systems—also called personal emergency response systems (PERS)—with high entry prices and lots of extra fees. And we have some good news for you: MobileHelp is an exception. You won’t incur equipment fees. All you’ll have to pay for is monitoring.
The MobileHelp Classic kit is the only one that comes with a one-time processing fee ($49.95). Aside from that, you won’t have to worry about any extra costs looming around the corner, which helps to make MobileHelp one of the most affordable medical alerts on the market.
The flexible payment schedule makes MobileHelp more accessible to folks of all pay grades, especially families caring for multiple older loved ones. And no matter what schedule you choose, there are no contracts, so you can return it anytime.
MobileHelp doesn’t require you to sign a contract, but cancellation can be a little tricky.
If you received your equipment directly from MobileHelp, you need to send it back to cancel your service. The return shipping fees are your responsibility, and MobileHelp won’t cancel your service until they receive the equipment.
The bad news is you could get charged for a month you didn’t need if the equipment doesn’t arrive on time. But the good news is you’ll get a prorated refund based on the monthly cost—even if you paid in advance at a discounted rate.
According to MobileHelp’s terms of service, you won’t get a refund if your remaining balance is less than $15 when you cancel. MobileHelp also notes that its pricing is subject to change without notice. There’s no free price-lock guarantee like you get with other alert companies such as Bay Alarm Medical—it's one of the perks of the $6-a-month MobileHelp Connect Premium service, and it only locks in your MobileHelp fees for two years.
We dive deeper into details when we look at MobileHelp’s customer service.