MobileHelp’s pricing structure is easy to understand and transparent from the start. For the five packages available, each comes with the option to pay every month, every three months, every six months, or every twelve months.
While $400 and up seems like a lot for a medical alert system, you’ll save money by paying in larger chunks once or twice a year. We like that you can adjust your payment schedule for what works for you and your family.
We’ve come across plenty of medical alert systems with high entry prices and lots of extra fees. And we have some good news for you: MobileHelp is the exception. You won’t incur equipment fees. All you’ll have to pay for is monitoring.
The MobileHelp Classic kit is the only one that comes with a one-time processing fee ($49.95). Aside from that, you won’t have to worry about any extra costs looming around the corner.
The flexible payment schedule makes MobileHelp more accessible to folks of all pay grades, especially families caring for multiple older loved ones. And no matter what schedule you choose, there are no contracts, so you can return it anytime.
MobileHelp doesn’t require you to sign a contract, but cancellation can be a little tricky.
If you received your equipment directly from MobileHelp, you need to send it back to cancel your service. The return shipping fees are your responsibility, and MobileHelp won’t cancel your service until they receive the equipment.
The bad news is you could get charged for a month you didn’t need if the equipment doesn’t arrive on time. But the good news is you’ll get a prorated refund based on the monthly cost—even if you paid in advance at a discounted rate.
If you purchased your equipment through a third-party, like Amazon, you don’t need to return it to MobileHelp. In that case, all you need to do is call MobileHelp customer service. MobileHelp will cancel your service effective the day you call, and you’ll get a prorated refund of any prepaid service that was unused.
According to MobileHelp’s terms of service, you won’t get a refund if your remaining balance is less than $15 when you cancel. MobileHelp also notes that its pricing is subject to change without notice. There’s no price-lock guarantee like you get with other alert companies such as Bay Alarm Medical.
We dive deeper into details when we look at MobileHelp’s customer service.