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10 min readCathy and Emily are some of the internet's most knowledgeable voices in senior safety tech. Each holds a certificate in gerontology, and they have 9 years of combined experience testing, researching, and reviewing medical alert systems. Both have covered aging and wellness in major publications.
GetSafe medical alert systems are self-installed, streamlined, and affordable. It takes only a few minutes to set up a GetSafe system, and its monitoring professionals are polite and responsive.
While you do need to pay an initial equipment fee for a GetSafe medical alert system, the professional monitoring service is the same from package to package. So whether you’re opting for the smallest or largest kit, it’s $29.95 every month after that.
Flat monthly fee
Voice-activation in all plans
Non-wearable options
30-day risk-free trial
Generous starter plan 
Up-front equipment cost
No landline option 
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GetSafe is a medical alert system that connects to a 24/7 monitoring center using wall buttons placed throughout the home. Instead of relying on a button worn around your neck or wrist, you can call for help via wall buttons by using your voice, pulling a string, or pushing a button.
The buttons connect to the main base unit, and the professional monitoring center agent speaks with you through the unit’s two-way speaker. The agent dispatches emergency responders, caregivers, or both, depending on the situation.
GetSafe has three packages designed for 0–1 bedroom, 2–3 bedroom, and 4–5 bedroom homes, but you can add extra wall buttons and other accessories to customize your package.
The brand offers:
GetSafe no longer sells a mobile system. If you’re looking for coverage outside your home, check out our favorite on-the-go medical alert systems.
Yes, GetSafe is a reliable medical alert system with impressive voice activation features. Our voice-activated wall button had no issues picking up our voice and calling the monitoring center when we said the wake word (“Call 911, Call 911”), and setup was simple.
Every time we placed a call, the monitoring center answered in less than 30 seconds — which is pretty fast. GetSafe’s average 28-second response time is the quickest of all the brands we’ve tested.
When one of our test calls dropped, GetSafe sent emergency responders to our home to make sure we were safe. Although we wish the call hadn't dropped in the first place, we appreciated the follow-up. This is the kind of peace of mind we want with a medical alert system.
Image: Cathy Habas, SafeWise
We conducted hands-on testing with the GetSafe base station, voice-activated wall button, standard wall button, and in-home wearable button. Here are our main takeaways.
Image: Cathy Habas, SafeWise
GetSafe packages all have the same monthly price, but equipment fees vary. Your final cost will depend on the the package and add-on features you select. Most add-on accessories cost a one-time fee instead of increasing your monthly fee, making GetSafe one of the more affordable medical alert systems.
While some brands offer a slight discount for quarterly or annual payments, GetSafe’s monitoring fee is the same whether you pay monthly, quarterly, or annually.
You’ll spend about $360 the first year without adding any optional features or accessories. If you decide to buy optional add-ons, your GetSafe subscription could reach up to $65 per month and your one-time equipment fee may be about $250 to $500+, depending on the type and how many accessories you choose.
Package name | Equipment cost | Monthly cost | Home size | Standard wall button | Voice-activated wall button | Learn more |
|
$79
| $29.95 | 0-1 bedrooms | None | 1 | View Packages | |
|
$193
| $29.95 | 2-3 bedrooms | 1 | 2 | View Packages | |
|
$307
| $29.95 | 4+ bedrooms | 2 | 3 | View Packages |
Info as of post date. Offers and availability subject to change.
Info as of post date. Offers and availability subject to change.
GetSafe doesn't charge cancellation or restocking fees when you cancel your subscription and return your device.
GetSafe has a fairly low starting monthly price compared to most brands. Many cellular at-home systems start at $35/mo. to $40/mo., while GetSafe’s base rate for all three packages is $30/mo. The highest costs are the one-time equipment fees.
Let’s do side-by-side comparisons of GetSafe against other popular at-home systems with optional wall buttons. Keep in mind that these competitors only offer standard wall buttons, not voice-activated buttons like GetSafe.
If voice-activated buttons aren’t a priority, the MobileHelp Classic Cellular plus two wall buttons is the same monthly cost as the GetSafe Starter package without the high equipment fee. Overall, GetSafe is a better monthly deal for a hands-free at-home system than Bay Alarm Medical, LifeFone, and Medical Guardian.
Aloe Care Health is another hands-free medical alert system. Unlike GetSafe, Aloe Care has extensive caregiver features like two-way calling, activity monitoring, temperature and air quality sensors, and a robust caregiver app to keep multiple caregivers in the loop. But the brand doesn't offer wall buttons or in-home fall detection, giving GetSafe the leg up on hands-free monitoring throughout the entire home.
Image: SafeWise, Cathy Habas
Bay Alarm Medical owns the GetSafe brand, but these medical alert systems are very different: Bay Alarm Medical offers a traditional medical alert experience with a pendant and base unit, whereas GetSafe’s voice-activated equipment caters to people who don’t want to wear a help button.
After testing both medical alert systems, we think Bay Alarm Medical is the best choice overall, even though GetSafe is better for couples and large homes.
Wall buttons
$10/mo. at-home fall detection
Free trial period
No contracts
Voice activation with GetSafe
Up to 16 buttons available for GetSafe
No mobile systems with GetSafe
Landline options available with Bay Alarm Medical Info as of post date. Offers and availability subject to change.
All GetSafe packages include a base station, wearable button, and at least one voice activated button. The packages are designed for various home sizes and can be customized with additional wall buttons and other accessories.
The GetSafe base station uses a cellular connection — no landline required. It features a loud two-way speaker so you can clearly hear the monitoring center agents when you need help.
Place it in a central location in your home to ensure the standard wall button and optional wearable button stay within range. The GetSafe base station communicates with those accessories across a maximum of 1,300 feet.
Most medical alert systems offer a wall button. GetSafe’s button is waterproof and has a cellular connection to your base station so that you can install it anywhere in your home. Experts recommend placing wall buttons in areas like the base of your stairs or the shower. The bright red button is easy to see and recessed into the device to reduce false alarms.
Extra wall buttons cost $35.
Like the name suggests, a voice-activated wall button lets you contact monitoring professionals by calling for help. This accessory can be a lifesaver, especially if you’ve fallen and can’t reach other medical alert buttons. But this particular device allows you to call for help three ways: say “Call 911, Call 911,” pull its cable, or press the button. It’s also waterproof and wireless, so you can place it anywhere in your home.
GetSafe is one of the few medical alert systems that includes a voice-enabled button in its starter kit. Most services consider this device an add-on, so we're impressed that it's included even in the most affordable plan.
Extra voice-activated buttons cost $79
GetSafe caters to people who don't want to wear a help button. Nonetheless, wearable pendants are a wise choice, ensuring that help is always within reach.
Just in case you come around to the idea of wearing a help button, GetSafe includes its lightweight lanyard button in every package. It connects to the base unit up to 800 feet away.
You can upgrade your lanyard button to a fall detection pendant for $10/mo. plus a $30 one-time device fee. Additional standard buttons can be purchased for $30 each, and the battery lasts 5 years.
The Vial of Life is a small booklet enclosed in a protective plastic sheath. Fill out the health and emergency information on the inner pages to give emergency responders critical information about how to safely treat you.
It has a magnet on the back so you can stick it on the fridge. First responders know to look there for the Vial of Life.
The Vial of Life is included with your purchase.
A lockbox holds a spare key to your home. The GetSafe monitors know the code and give it to first responders during an emergency. This saves precious time and also prevents damage to your door from forced entry.
GetSafe's lockbox costs $30. Tell GetSafe what you'd like the code to be, and they'll pre-program it for you.
We were pleased with GetSafe’s responsive, knowledgeable customer service representatives, and many reviewers agree. GetSafe has a high 4.7 average star rating based on 300+ reviews between Trustpilot and Google Reviews, with most reviewers praising the brand’s hands-on, helpful customer service team.
Multiple reviews mention customer service reps walking customers through device setup, troubleshooting, and simply being available to answer questions. Other reviewers were pleased with their buying experience and sales representatives.
The few negative reviews we encountered mentioned issues canceling the service or struggling to get in touch with the company after canceling.
GetSafe has several resources if you need assistance or have questions. The website offers a live chat feature that puts you in touch with a customer representative. Even if a live representative isn’t available, you can leave a message and they’ll get back to you. We received an email response answering our questions within 15 minutes after leaving a message! You can also speak to a customer rep on the phone. And there's an FAQ and support section on the site.
The customer service that matters most is GetSafe’s emergency response. When you press an emergency button, you’ll get a quick response from one of GetSafe’s monitoring professionals. These pros are polite, responsive, and helpful.
It’s essential to have a reassuring voice on the other line in an emergency, and that’s precisely what GetSafe provides with medical alert and home security services. We also confirmed with a customer service representative that multilingual support is available during an emergency for those who need it.
Yes, both the wall buttons and wearables are waterproof. Slippery surfaces in showers and bathtubs can lead to falls and accidents, so it’s especially important to have some source of help.
It’s understandable to budget your cash, but falls are a serious threat to seniors of all activity levels. Most medical alert systems, including GetSafe, charge $10 per month for devices that can sense a fall. These sensors call for help if they detect sudden changes in height, speed, and pressure that resemble a real fall.
Your base unit and its accessories are tied to your home address, so when you call for help, the monitoring professionals will send emergency responders to your home.
Traditionally, medical alert and home security systems connect to monitoring centers through your home’s landline. While you can still find a system that uses your home phone connection, cellular monitoring has become popular in recent years.
Cellular monitoring uses radio signals to connect your devices. You won’t have to worry about your medical alert system affecting your cellphone bill. They run separately from your home or personal phone line. Systems like this allow you to place sensors and buttons anywhere in your home, making it ideal for active adults or anyone in a larger house.
Image: Cathy Habas, SafeWise
We tested GetSafe's medical alert equipment hands-on. We also dove deep into the world of medical alert systems such as GetSafe, Life Alert, Bay Alarm Medical, and more.
During this process, we compared prices, equipment features, and customer service reviews to learn more about them. We combed through GetSafe’s instruction manuals and product lists, as well as dozens of positive and negative reviews from real customers. By comparing GetSafe to similar services, we got a better picture of who this service works best for and what to watch out for when shopping for a medical alert system.
Learn more about how we wrote this and other reviews by reading our full methodology.
GetSafe offers a nice alternative to those who may be resistant — or may forget —to wear a help button pendant. We were impressed with its easy setup, voice activation, and speedy response time.
GetSafe also offers more equipment for your money than most medical alert systems. You get the standards like a base station and wearable alert button, but it also includes wall buttons (a major perk if you don’t like wearables).
We like the affordable flat rate for professional monitoring, and the folks you get on the other line are professional and helpful in an emergency. If the down payment for the equipment doesn’t bother you, GetSafe is worth a look.
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