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Vivint FAQs

About Vivint

About Vivint

How Long Has Vivint Been in Business?

Vivint, formerly known as APX Alarm Security Solutions, was founded in 1999 in Provo, Utah. The company has been in business for eighteen years.

Is Vivint Licensed?

Vivint is licensed in all fifty states. Check out the full list of licenses by state.

Is Vivint a Member of a Recognized Security Association?

Yes, Vivint is a member of six recognized organizations.

CANASA: The Canadian Security Association was established in 1977 with the mission to advance the security industry through advocacy, leadership, and education.

ESA: The Electronic Security Association, founded in 1948, is a trade association with the mission to improve professional development on electronic life safety and security.

Intertek: The company provides safety solutions including audits, inspections, and tests to ensure products and processes are successful.

UL: This is a safety science company that focuses on product safety, environment, and health, among other things.

SIAC: The Security Industry Alarm Coalition strives to educate alarm communities on how to work with authorities and facilitate relationships with law enforcement.

CSAA: The Central Station Alarm Association represents companies that provide monitoring systems.

What Security Products and Services Does Vivint Offer?

Services

Vivint doesn’t offer packages. Instead, it introduced Flexpay, allowing customers to finance their equipment for 42–60 months at 0% APR. If you decide to pay for the equipment up front, then there’s no contract necessary.

Vivint offers two levels of monitoring: Smart Home Monitoring for $39.99 per month and Smart Home Monitoring with Video for $49.99 per month.

Products

Vivint’s products are broken into three sections.

Control Automation: Control includes Vivint’s mobile app, the SkyControl panel, Amazon Echo, Nest Thermostat, and Element Thermostat.

Security: Security products include burglar detectors—glass break, motion, door, and window sensors—smart locks, and garage door controllers.

Cameras: Vivint offers outdoor, ping, and doorbell cameras with 24/7 video recording.

How Does Vivint’s Security System Work?

Vivint’s security system works in three simple steps. Once a sensor is triggered, your control panel will set off an alarm. The alarm will then signal the monitoring center, and you’ll receive a call to verify the emergency.

Vivint Equipment

Equipment

Am I Getting the Newest and Most Up-to-Date Equipment?

Yes, with Vivint you’ll always get the most up-to-date equipment when you sign up with the service.

Do I Own or Lease Vivint’s Home Security System?

You own the equipment. You can either pay for all the equipment up front or pay for it over the course of a few years. If you decide to pay for it over time, Vivint offers 0% APR so there’s no added interest.

Does Vivint Service Its Equipment?

Yes, Vivint services its equipment. If you sign up for Vivint’s Premium Service, the company will repair and replace and parts of the security system free of charge.

If you decline the Premium Service, you’ll have 120 days of warranty on your equipment. After that period, the replacement and repair on equipment will be free, but you’ll incur a service charge. Vivint also states that the warranty doesn’t cover repairs for accidents, acts of God, or any other reason except defective equipment.

How Often Does Vivint Check Its Systems?

Vivint’s system does an automatic self-check every 255 seconds. This is a set ping time that checks the signal to ensure everything operates correctly.

Are Batteries Required?

Yes, Vivint’s security equipment requires batteries. The only device that doesn’t need battery replacement is the control panel. This battery automatically charges when your panel is plugged in. However, if for some reason the battery is bad, simply contact customer support for assistance.

Below is a list of Vivint’s equipment and the batteries it takes.

  • The smart thermostat uses four AA batteries.
  • The smoke detector uses three AAA batteries.
  • The carbon monoxide (CO) detector uses a R123A or DL123A battery.
  • The door locks use four AA batteries.
  • The door and window sensor uses two CR2032 batteries.
  • The glass break sensor uses two CR123A batteries.
  • The motion sensor uses a CR123A battery.
  • The recessed door sensor uses a CR2 battery.

Can I Take My Vivint Security System with Me When I Move?

Yes, Vivint allows you to take your security system with you when you move. If you’ve been a customer with Vivint for a year and sign a new contract when moving, the company will waive the moving fee. If you choose to keep your current contract or have been a customer for less than a year, the company will charge you a $99 moving fee.

Is Vivint’s Service Transferrable?

Yes, Vivint allows you to transfer your service, as long as the person you’re transferring it to is a qualified candidate. If the person signs a new agreement, the transfer is free. If they don’t sign a new agreement and instead finish out your contract, then there’s a $99 transfer fee. If you’re interested in transferring your service, call Vivint’s Customer Loyalty team at 1-800-216-5232 ext. 5025.

Vivint General Capabilities

General Capabilities

Can Vivint’s System Detect Gas Leaks or Smoke?

Yes, Vivint has detectors for both gas and smoke.

Will Vivint Dispatch for Fire, Smoke, and CO?

If Vivint’s fire, smoke, or CO detectors sense danger, they will send a signal to the monitoring station. The monitoring station will then contact you to verify the emergency and send help if needed.

Does Vivint’s System Work If the Power Goes Out?

Yes, if the power goes out, Vivint’s 24-hour backup control panel battery will kick in.

Does Vivint’s System Require Manual Resetting in the Event of a Power Failure?

Vivint’s control panel doesn’t require a manual resetting if the power failure lasts for more than twenty-four hours. Your settings will automatically reboot and reconnect to your smart devices.

How Long Is Vivint’s Response Time?

Response times can vary widely. And although there’s no response time guarantee, Vivint boasts average response times of less than ten seconds.

Does Vivint Offer Systems with Advanced Safety Features?

Yes, Vivint has a lot of advanced safety features, including two-way voice communication, tamper sensors, and a duress code that allows you to put in a different code to stop your alarm while letting Vivint know that you need help.

Do I Need a Landline Phone to Use Vivint's System?

No, you won’t need a landline to use Vivint’s home security system. Vivint uses a wireless connection to communicate with its monitoring centers.

Vivint Device Capabilities

Device Capabilities

Can I Control Vivint’s Home Security from My Phone?

Yes. The Vivint Smart Home app lets you control your home from anywhere and at any time. You can arm and disarm your home, receive alerts and notifications, and adjust temperature, locks, and lights right from your phone. Vivint’s app works with iOS and Android devices.

Vivint Integration Capabilities

Integration Capabilities

Does Vivint’s System Integrate with Z-Wave Devices?

Yes, Vivint’s security system integrates with Z-Wave devices. With Vivint’s Z-Wave devices, you can control your lights, locks, thermostat, and appliances. The SkyControl panel will learn your habits over time and automatically adjust settings to suit your preference.

Does Vivint’s Hardware Sync with Other Security Systems?

Vivint’s equipment does have the capability to sync with other systems. However, according to the company’s customer service representatives, how well equipment syncs will depend on your new provider.

Can I Mix and Match the Components?

Vivint allows you to mix and match components, depending on the equipment you want to add and what company manufactures the devices.

Does Vivint Integrate with Other Smart Home Platforms and Devices?

Yes, Vivint integrates with Nest and Amazon Echo. With Amazon Echo, you can use voice commands to lock your doors, turn off your lights, adjust the temperature, and arm your security system. And with the Nest integration, not only can you adjust the temperature from your mobile app, but also the thermostat knows when you’re away and adjusts accordingly to save you money.

Vivint Alarm Capabilities

Alarm Capabilities

How Does the Vivint Alarm System Work?

The Vivint alarm system has three primary parts: the control panel, the sensors and detectors, and the monitoring station. Once a sensor is tripped, it will signal the control panel that will, in turn contact the monitoring station. At this point, you’ll receive a call from the monitoring station to verify that you need help.

Does Vivint Charge for False Alarms?

According to Vivint, some cities charge a false alarm fee. For more detailed information about false alarm fees, give Vivint’s Customer Care team a call at 855-298-7730.

What Do I Do in the Event of a False Alarm?

If you accidentally set off a false alarm, enter your code to turn it off. Also, make sure to have your verbal passcode ready when Vivint’s monitoring station gives you a call to verify that it’s a false alarm. You can also give them a call at 800-216-5232 with your code to let them know it’s not a true emergency.

Can Vivint’s Alarm System Connect to a TV?

Vivint doesn’t currently have an app that allows you to hook up to a TV. But you could log in to the internet using your TV to access your system.

Will the Police Automatically Be Notified if My Alarm Is Triggered?

Before the monitoring center notifies the police of an emergency, it will contact you to verify that it’s not a false alarm. If you verify that you’re in trouble or if you don’t respond when the monitoring center tries to contact you, the police will be dispatched to your home.

Does Vivint’s Alarm Sound a Siren When Activated by an Intruder?

Yes, if a sensor or detector is triggered, an alarm will sound to let you and your family know that there’s an emergency.

What Happens If I Need Help with My Alarm System After Hours?

Vivint provides customers with 24/7 technical support so no matter when something happens, there will always be someone there to help. And if you have a defective device, Vivint will replace it under the Premium Service Plan.

Will My Children Be Able to Operate the Alarm System?

Whether or not your children are able to use the alarm system will depend on their ages. Vivint’s representative assured us that the system has a very simple interface with touchscreen features for ease of use.

Will I Be Provided Alarm Yard Signs and Decals to Put Up around My Home?

Vivint provides a yard sign and window decals to customers. The number of decals will vary depending on your house needs.

Vivint Monitoring Capabilities

Monitoring Capabilities

Who Does Professional Monitoring Call First?

Professional monitoring always calls you first to verify the emergency. Once a representative has made contact with you or if you don’t pick up the phone, they’ll call the police if you’re in danger.

If I Have an Emergency, Who Should I Call First?

Whether you have a security system or not, it’s always advised to call 911 for help in an emergency.

Will Somebody Be Monitoring My Home at All Times?

Vivint monitors your home 24/7 and 365 days a year, so there’s never a time where you’ll be without monitoring protection.

Who Monitors Vivint's Security Systems?

Unlike some security companies that outsource monitoring centers, Vivint has its own proprietary monitoring centers.

What Are My Monitoring Options?

Vivint is 100% cellular, so you won’t have a broadband or a landline option. Cellular connections are considered to be the fastest and safest, and they’re quickly becoming the industry standard.

How Long Does It Take for My Security System to Notify Vivint of an Intrusion?

Vivint will usually receive an alarm within seconds and contact you within about ten seconds after your alarm has gone off.

Vivint Cost

Cost

How Much Does Vivint Cost?

Vivint’s Smart Home Security package starts at $39.99 per month and includes 24/7 monitoring, customizable equipment options, remote access to your security system, and automation features.

Vivint’s Smart Home with Video starts at $49.99 per month and includes everything the Smart Home Security package has plus video monitoring options.

Does Vivint Offer Automatic Payments and Paperless Billing?

Vivint offers both automatic payments and paperless billing. If you set up automatic payments, you can see the amount due and when the payment is being processed by logging in to your account. If you want to opt out of automatic payments, you’ll need to contact Vivint’s customer support via chat, email, or phone.

What Additional Fees Does Vivint Charge?

Vivint charges a monthly monitoring fee, service fee, and cancellation fee. The service fee can be waived if you sign up for Vivint’s Premium Service. If you want to cancel your service, you can email, mail, or fax a written notice that includes the date, the service number, an explanation that you want to cancel, and your signature.

Does Vivint Charge Early Termination Fees If I Cancel?

Yes, if you cancel before your contract is up, you’ll have to pay off the remainder of the balance. However, Vivint does offer a special cancellation service that allows you to be released from your contract early for unfortunate and unexpected circumstances, such as a death in the family, filing bankruptcy, and more. Vivint requires that you provide proof to qualify for this policy. The company also states that each cancellation is reviewed on an individual basis.

Does Vivint Offer Any Customer Discounts or Services When I Move?

Vivint doesn’t offer any discounts for moving. However, if you sign a new agreement with the company when you move, the moving fee will be waived. If you decide to keep your current contract or have been a customer for less than a year, you’ll be charged a $99 moving fee.

Can Vivint's System Qualify Me for a Homeowners Insurance Discount?

Yes, most home insurance companies will offer a discount for having a security system. However, how much of a discount you receive will depend on the insurance company as well as your security features.

Will I Be Provided with a Certificate to Show My Home Insurance Company?

Vivint makes it easy to obtain a certificate that proves you have a home security system installed. Simply log in to your account, go to the resource page, and download your Insurance Certificate.

What Contract Lengths Does Vivint Offer?

Vivint’s contracts range from forty-two months to sixty months. The company also allows you to pay for your equipment up front if you want to avoid a long-term contract.

Do Vivint Security Systems Come with a Warranty or Guarantee?

Yes, Vivint offers a lifetime guarantee on its equipment. As long as you’re a Vivint customer and have signed up for the Premium Service plan, the company will cover your repair and service for any defective equipment.

Does Vivint Offer a Referral Program?

Yes, Vivint offers a referral program: The referrer as well as the new customer both receive $50 toward their bills after the Vivint system has been fully installed for fifteen days in the new customer’s home. There’s a referral limit of twelve people per year.

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