Wyze responded to the incident by acknowledging the web caching issue and emphasizing that it was promptly resolved. Dave Crosby, a Wyze spokesperson, assured users that the issue did not affect the Wyze app or users who did not use view.wyze.com during the affected time period. Notably, the web portal view.wyze.com operates as a separate viewing experience behind a paywall.
In its response, Wyze outlined the following actions taken to rectify the situation and prevent future occurrences:
- A detailed investigation was conducted to identify the 10 users affected by the incident.
- Transparency efforts included sharing real-time updates on platforms such as Reddit, Facebook, Wyze Forum, and their website, while also addressing questions from the press.
- The 10 affected users were notified about the breach.
- Wyze implemented additional security measures, including revised company policies, enhanced employee training, and technical fixes. These measures include adding admin alerts to prevent a recurrence.
- An external security firm was hired to conduct further penetration testing of Wyze systems and processes.
Despite the company's reassurances, questions remain about the extent of the breach, as well as the number of users who may have accessed others' camera feeds. The company pledged to continue investigating the incident, identify affected users, and take steps to prevent such breaches from happening in the future.