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Frontpoint Home Security Review 2020

With its quick setup and flexible equipment options, Frontpoint is a good match for renters and homeowners alike.
Written by | Updated August 18, 2020

Overall Rating

4.8/5
  • Quick, easy installation
  • Start with $0 down
  • Monitoring starts at $44.99/mo.

Info current as of 08/18/20. Offers and availability may vary by location and are subject to change.

The bottom line: Best customer service experience

Frontpoint offers customizable home security for renters and homeowners of all experience levels.

Your security equipment comes directly to your door preprogrammed and ready to go.

Frontpoint offers flexible payment options compatible with most budgets. Best of all, you get Frontpoint professional monitoring contract free.

To top it all off, this security company offers a 30-day money-back guarantee and a three-year warranty on equipment.

But monitoring prices are on the high end, and we’d like to see more smart home options.

SALE

For a limited time, Frontpoint is offering new customers a free indoor camera ($99.99 value) + free shipping and security packages starting at only $99! Terms and conditions apply.

Pros

  • Easily installed equipment
  • 30-day money-back guarantee
  • High ratings from customers

Cons

  • Average smart home abilities
  • Video monitoring on top plan only
  • Smart home gear on top plan only

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Frontpoint pricing, plans, and contracts

Monitoring plan
Monthly fee
Crash/Smash protection
Mobile app alerts
Video streaming
Automated door lock
Doorbell camera
Standout feature
Learn more
Interactive Plan Ultimate Plan
$44.99 $49.99

Yes

Yes

Yes

Yes
X
No

Yes
X
No

Yes
X
No

Yes
Mobile app control Live video streaming
View Packages View Packages

Info current as of 08/18/20. Offers and availability may vary by location and are subject to change.

How we reviewed Frontpoint

Frontpoint Home Security System

The Frontpoint system we got our hands on

While online resources like product manuals and customer reviews factor into our review, we also got to experience this system firsthand.

Through the eyes of our in-house tester, Wayne, we learned the ins and outs of Frontpoint’s home security system firsthand.

  • We found out about Frontpoint’s customer service for ordering, setting up, and cancellation.
  • We set up the system in a single-family condo with the help of the Android app.
  • We even tested the company’s 30-day money-back guarantee, which was “easy as pie.”

We believe experiencing systems for ourselves brings better insight than anything we can find online, so we test products whenever possible.

Learn more about how we review Frontpoint and other security systems on our methodology page.

Frontpoint tech and equipment

Frontpoint has all the security favorites needed for a solid home defense system.

Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. They’re smash-proof but not indestructible. If an intruder damages one of them, the system automatically notifies the professional monitoring center.

The hub also has a 24-hour emergency backup and encrypts information coming in and out of your home, so you’re safer from online intruders too.

white frontpoint hub with green key logo

Hub

Frontpoint keypad

Keypad

Frontpoint door window sensor

Door and Window Sensor

Frontpoint motion sensor

Motion Detector

Frontpoint glass break sensor

Glass Break Sensor

Frontpoint has two options for monthly monitoring and five prepackaged equipment plans.

Generally, the more equipment you purchase, the more robust your monitoring plan should be. So if you opt for the top equipment plan, the Safe Home Preferred package, it’s best to pair it with the Ultimate Plan for monitoring.

The good news is you don’t have to pay anything up front to get Frontpoint in your home. With $0 down, you can enroll in an Affirm consumer financing plan that allows you to pay for your Frontpoint equipment monthly over the course of 3, 6, or 12 months, though you have to get a credit check to qualify.

While the payment plans require small contracts, they don’t renew automatically, and you can pay them off early without penalty.

If you decide to take the plunge and pay for all your equipment in one go, you can enjoy the monitoring service contract free.

Compare Frontpoint equipment packages

The basic prepackaged plans come with a smart hub and keypad, door/window sensors, and your choice of a motion or glass break sensor. You also get a yard sign, window decals, and door stickers.

Package
Package price
Hub and keypad
Door and window sensors
Motion sensors
Glass break sensors
Smoke and heat sensor
Indoor camera*
Learn more
Safe Home Starter Safe Home
Everyday
Safe Home
Plus
Safe Home
Select
Safe Home
Preferred
$319.95 $369.93 $399.93 $479.90 $599.88
Included Included Included Included Included
2 3 3 4 5
1 2 - 2 2
- - 2 1 1
- - - 1 1
- - - - 1
View Packages View Packages View Packages View Packages View Packages

Info current as of 08/18/20. Offers and availability may vary by location and are subject to change.
*Cameras require the Frontpoint Ultimate Plan ($49.99/mo.).

Buying Additional Frontpoint Sensors and Accessories

We like that Frontpoint lets you customize its packages to suit your needs or build a custom system entirely from scratch. You can customize each Frontpoint security package with extra equipment, but you pay for every additional device.

Here’s what you can expect to pay for Frontpoint devices and accessories:

Frontpoint EquipmentPrice*
Door and Window Sensor$19.99
Motion Sensor$29.99
Extra Keypad$49.99
Touchscreen Keypad$199.99
Glass Break Sensor$44.99
Garage Door Sensor$22.99
Smoke and Heat Sensor$44.99
Frontpoint EquipmentPrice*
Carbon Monoxide Sensor$69.99
Flood Sensor$24.99
Keychain Remote$19.99
Panic Pendant$19.99
Yard Sign$3.99
Door Sticker$3.99
Window Decals
(Set of 5)
$3.99

Info current as of 08/18/20. Offers and availability may vary by location and are subject to change.

Frontpoint sensors

As with most wireless home security sensors, the name describes the best use for a particular sensor. So the sensors you choose ultimately boil down to what you want to monitor, like a garage door or an aging water heater.

Remember that you can always buy extra sensors later on.

In certain cases, like with the carbon monoxide sensor, it’s a lot more affordable to get unconnected versions at a hardware store or retailer. They might not have central station monitoring, but you don’t have to skimp on putting enough detectors around your home.

Still, we think monitoring these devices is a good choice if you have limited mobility to get out of your home by yourself in an emergency or often go on extended trips.

Frontpoint home security cameras

Frontpoint has four security cameras to choose from. All four of them provide a crisp, clear image and connect to your Frontpoint smartphone app.

Security camera*
Frontpoint price
Frontpoint Indoor Security Camera Frontpoint Premium Indoor Security Camera Frontpoint Outdoor Security Camera Frontpoint Doorbell Camera
Indoor Camera Premium Indoor Camera Outdoor Camera Doorbell Camera
$99.99 $193.99 $167.50 $149.99

Info current as of 08/18/20. Offers and availability may vary by location and are subject to change.
*Cameras require the Frontpoint Ultimate Plan ($49.99/mo.).

Here’s what we like best about each Frontpoint security camera:

  • The Indoor Camera is more affordable than other Frontpoint cameras, so it’s a good option if you have a tight budget.
  • The Premium Indoor Camera has a wide-angle lens and two-way audio that make it ideal for checking in on your family while you’re away from home. It also doubles as a Bluetooth speaker if you want to relax with some tunes.
  • The Outdoor Camera is a good choice if you want to spot trouble outside your home. It has powerful infrared night vision so you can monitor your yard any time of day.
  • Get the Doorbell Camera if you want a view of the porch so you know when deliveries and guests arrive.

The best part is that Frontpoint’s cameras are as easy to set up as its other products.

Frontpoint smart home

While Frontpoint’s smart home capabilities aren’t groundbreaking, the system plays well with others like Amazon Alexa and Google Assistant. Because of this, it integrates with home automation devices better than most DIY brands like SimpliSafe.

You can purchase smart light bulbs, wireless light controllers, and door locks directly from Frontpoint.

It’s also compatible with a small list of third-party Z-Wave devices like a thermostat, light modules, and sirens. Overall, it doesn’t blow us away, but Frontpoint is a good starter system to smart home newcomers.

Frontpoint smart home equipment

Smart home equipment*
Frontpoint price
Frontpoint Light Bulb Frontpoint Wireless Light Control Yale Assure Lock SL
Light Bulb Wireless Light Control Frontpoint Smart Door Lock by Yale
$9.99 $49.99 $149.99

Info current as of 08/17/20. Offers and availability may vary by location and are subject to change.
*Smart home equipment requires the Frontpoint Ultimate Plan ($49.99/mo.).

New equipment alert!

Frontpoint is getting ready to release a smart thermostat that works seamlessly with other Frontpoint smart home equipment and your security system. Check back for more information on this release.

Here’s what we like about Frontpoint’s smart home equipment:

  • The reasonably priced Light Bulb lets you quickly convert lamps and light fixtures into smart lights without fiddling with wiring.
  • The Wireless Light Control is a simple smart plug that supports lamps and small appliances, making it a great option to control fans or even indoor Christmas lights.
  • If you buy a Z-Wave smart lock from Frontpoint, you’ll get one of our favorite Yale smart locks: the Yale Assure SL. The biggest perk is that you pay $70 less than buying it anywhere else. This is one of the best deals for this lock, so it’s worth checking out if you don’t already have a smart lock.

But keep in mind, smart home devices are only half of the equation. You can control your entire Frontpoint system from a smartphone app.

The devices in this system connect smoothly, so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.

All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.

Frontpoint DIY installation

Person installing Frontpoint via tablet

Frontpoint’s systems are tough, reliable, and best of all, a breeze to install. It consistently gets high marks as the best DIY home security system.

Other high-end security companies like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system.

All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up.

The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.

“I set it [the system] up using a tablet and the step-by-step instructions were easy to follow.” —Wayne T., SafeWise product tester

The Frontpoint app is your main guide to installation. Simply follow the instructions on your mobile device to set up the smart hub and keypad.

Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.

There’s no drilling or wiring involved. Simply press the device onto a flat, dry surface. Even the most complex devices, like the doorbell, require only a screwdriver.

For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.

Frontpoint customer service

Frontpoint’s customer service is famously friendly and helpful. The support teams consistently get ratings of four stars or higher from thousands of customers.1

Many of the Frontpoint reviews we read offered high praise for the easy setup and friendly service. Plus, Frontpoint’s customers stick with the company for an average of seven to eight years.

We’ve been impressed by Frontpoint’s proactive response to customer feedback. Over the past year, the company has made some changes to both its equipment and its buying process in order to better match customer expectations.

  • Ditching contracts: We’d been telling Frontpoint to get rid of its contracts for some time. In November 2019, it started offering no-contract options for customers who want more flexibility.
  • New smart home hub: Frontpoint sat down with Alarm.com to create a unique control panel that’s exclusive to Frontpoint. The panel features advanced encryption to thwart hackers and a cellular connection with built-in Wi-Fi backup.
  • Military store outlets: To augment its online store, Frontpoint opened outlets on military bases across the country. Military families get a discount on Frontpoint products and services, and they can walk out of the store with their Frontpoint system in hand.

When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends.

For quick questions, Frontpoint’s online support center has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.

“Both times I talked with customer service, I was impressed. They were casual and friendly and didn’t push me into anything. Also, when I asked for a discount, they gave me one.” —Wayne T., SafeWise product tester

Frontpoint vs. the Competition

Brand
Lowest monthly monitoring Price
Starter equipment price
Contract required
Installation
Smart home compatibility
Learn more
Read review
Best Overall Smart Home Pick No-Contract Pick Most Well-Known Techie Pick
$44.99 $29.99 $14.99 $27.99 $19.00
$0.00* $599.00 $229.00 $0.00** $399.99
X
No
X
No˄
X
No

Yes
X
No
DIY Pro DIY Pro DIY
Amazon Alexa
Google Assistant
Z-Wave
Amazon Alexa
Google Assistant
Z-Wave
Amazon Alexa
Google Assistant
Amazon Alexa
Google Assistant
Z-Wave
Amazon Alexa
Google Assistant
Z-Wave
View Packages View Packages View Packages View Packages View Packages
Read Review Read Review Read Review Read Review Read Review

*$0 due up-front with consumer financing.
**With $99 installation charge and new monitoring agreement. Early termination fee applies. See SafeStreets.com for full offer details, terms, and conditions.
˄No-contract options available with outright equipment purchase.
† Professional monitoring provided by Brinks Home Security.

Things to Consider Before You Buy

Frontpoint has a range of plans and prices that cater to both thrifty and spendy types, but there’s more to the equation than cost.

No contracts

Frontpoint doesn’t require a contract or credit check to qualify for the system, a plus for both renters and homeowners. If you find yourself moving to a new address, Frontpoint can send you a moving kit that includes a box for your equipment and basic instructions for removing and reinstalling your system.

Equipment needs

It’s also wise to consider how much equipment you’ll need. Whether you’re in a small apartment or a large home, we recommend buying enough sensors to monitor every entrance. From your front door to the patio, a DIY security system is only effective when installed correctly.

Final word

Frontpoint has options for every budget. For $0 up front with a financing plan, you’ll spend more on your electricity bill.

Overall, Frontpoint is an effective system with luxury options for different price points. Better yet, there’s no monitoring contract to tie you down for years.

Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week.

And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app for remote access at home or away.

FAQ

How does Frontpoint’s money-back guarantee work?

Frontpoint offers a 30-day money-back guarantee. The 30-day period starts from the day you receive your Frontpoint home security system.

If, during the first 30 days, you decide that the Frontpoint system isn’t for you, you can return it for a full refund—and Frontpoint will pick up the shipping costs too.

Does Frontpoint have an equipment warranty?

Yes. As long as you are under contract for professional monitoring, all of your Frontpoint equipment is covered.

If a motion sensor or one of your door sensors stops working, contact Frontpoint’s customer care team and they’ll send you a new one free of charge.

Can a Frontpoint home security system work for renters?

Because all of Frontpoint’s equipment is wireless, it’s a good match for renters. There are no holes to drill or wires to connect, which makes it easy to take your Frontpoint system with you if you move.

Just be sure to check with your landlord about any rules or restrictions for security systems, especially if you plan to use security cameras in areas where other residents could appear on video.

Sources:

  1. Better Business Bureau, “Frontpoint Security Solutions, LLC”; Trustpilot Reviews, “Frontpoint”; Consumer Affairs, “Frontpoint

Written by Katie McEntire

Katie McEntire has tested home security systems in her own apartment, installed GPS trackers in her own car, and watched her cat, Toki, nap all day through a live nanny cam feed. As an expert reviewer, she believes that firsthand experience is the best way to learn about new products (even if it requires being the guinea pig). She specializes in pet safety and DIY security and has contributed to publications like DigitalCare.org and TechGuySmartBuy. Learn more

Share this article.
  • Timothy Cook

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?

  • Harry Grant

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?

    • Harry Grant

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

    • Hazel Kahl

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

  • Donald Carlson

    I ended up getting my system through Armorax as well after reading the comments here. It’s a Link system with the Qolsys control panel. Really like the pricing though. Paid $99 down and $30sh something per month.

    • Harry Grant

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • john eric

    Does Armorax have a 30 day trial?

    • Mario Green

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • Karen Anderson

    Frontpoint locks you into a 3 year contract with expensive monthly monitoring fees. I used their service for several years but decided to go with another company. I had canceled my debit card and ordered a new one just in case. They continued to bill me for 6 months even though I canceled. I paid the 6 months and wrote them a letter to cancel hoping this would stop. It didn’t. I just received a new bill for $60. They refuse to cancel unless I do so via the phone and give them access to my debit or credit card. That’s not going to happen. I filed a complaint with the Better Business Bureau. Frontpoint has a 2 star rating there. I’m not surprised.

    • Rebecca Edwards

      Karen,
      We’re sorry to hear about your frustrating experience. Frontpoint did require 3-year contracts. In November 2019 the company changed its policies and a contract for monitoring service is no longer required. However, I believe customers who signed up prior to that did get tied to the 36-month contract. Under the prior terms early cancellation required the customer to pay off 80% of the time remaining in the contract. New customers can get monitoring month-to-month with no penalty to cancel.

      We were glad to see the company make the changes, but we’re sorry you haven’t been able to benefit from them.

      Thank you for sharing your experience, and again, we’re sorry you have to deal with this.

  • Harry Grant

    After reading the comments on this page I went to Armorax’s site to see what they offered; they’ve partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that’s good. Monitoring is priced well too, so all in all a great deal.

  • Mario Green

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?

    • Donald Carlson

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

  • Melissa Gilmore

    I ended up getting my system through Armorax as well after reading the comments here. It’s a Link system with the Qolsys control panel. Really like the pricing though. Paid $99 down and $30sh something per month.

  • Dennis Deleon

    Does Armorax have a 30 day trial?

    • Hazel Kahl

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • Micheal Northern

    The only reason why I ditched everything and went with Armorax is these comments! Let’s see what happens.

    • Paula Howse

      Same here, just ordered a Link base system through Armorax. Really excited for my first ever security system!

  • Amanda Sheets

    They require ridiculous amounts of notice if you cancel–even after being a long-time customer. I will never use them again and I intend to tell everyone I know to go elsewhere. I haven’t even had service the last few months (cross-country move), so decided to finally cancel instead of “pause” my account continuously (as I don’t need it in my current living situation). So, they’re charging me. I’ve been a customer for YEARS. What? This is nonsense, and I cannot recommend. GO ELSEWHERE.