Frontpoint Home Security Review

Written by | Updated June 12, 2019

The Bottom Line: Best Customer Service Experience

logo of frontpoint home security
  • Quick, easy installation
  • Variety of security plans
  • Mandatory 3-year contract

Frontpoint takes a customizable approach to home security for renters and homeowners of all experience levels. Your security equipment comes directly to your door preprogrammed and ready to go. All you need to do is connect the hub and sensors to your Wi-Fi. As for physical installation, the door/window sensors, motion detectors, and keypad simply stick onto the wall.

While Frontpoint lands on the pricier side, there’s a 30-day money-back guarantee to help out. But after your first month, you’ll be locked into a strict three-year contract that could include a steep cancellation fee.¹

“I’m always skeptical about money-back guarantees, but Frontpoint did give me my money back. Sure, they asked me a few questions about why I wanted to return it, but it wasn’t bad. They even paid for the shipping.” —Wayne T., SafeWise product tester

Pros

  • Easily installed equipment
  • 30-day money-back guarantee
  • High ratings from customers

Cons

  • Strict 3-year contract
  • Steep monitoring prices
  • Average smart home abilities
Frontpoint Home Security System

The Frontpoint system we got our hands on.

Frontpoint Pricing, Plans, and Contracts

Package
Link
Monthly Fee
Crash/Smash Protection
Mobile App Alerts
Video Streaming
Sensor History
Motion-Triggered Alerts
Standout Feature
Protection Plan Interactive Plan Ultimate Plan
View Plan View Plan View Plan
$34.99 $44.99 $49.99
No Yes Yes
No Yes Yes
No No Yes
No Yes Yes
No No Yes
Low cost Mobile app control Live video streaming

With plans ranging from $99 to over $800 down, Frontpoint is flexible enough to fit most budgets. You can choose from five prepackaged plans with monthly monitoring, or an à la carte option that lets you build your own package.

You can choose from one of three professional monitoring plans that range from $34.99 to $49.99 per month. If you opt for one of the more advanced systems like the 14-piece Safe Home Preferred or 18-piece Safe Home Elite system, you’ll need one of the higher tiered services to support all your equipment.  

Both the prepackaged or à la carte plans lock you into a three-year contract with Frontpoint. It’s a strict contract that requires a credit check, and it’s tough to cancel. Thankfully, Frontpoint pads the deal with a 30-day money-back guarantee.

Frontpoint Tech and Equipment

Frontpoint has all the security favorites needed for a solid home defense system. Even the basic prepackaged plan comes with a smart hub and keypad, door/window sensors, and your choice of a motion or glass break sensor. Other available products include smoke detectors, flood sensors, garage door sensors, and more.

Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. They’re smash-proof but not indestructible. If an intruder damages one of them, the system automatically notifies the professional monitoring center. The hub also has a 24-hour emergency backup and encrypts information coming in and out of your home, so you’re safer from online intruders too.

Frontpoint has four cameras to choose from: the indoor camera, premium indoor camera, outdoor camera, and doorbell camera. All four of them provide a crisp, clear image and connect to your Frontpoint app. The best part is that Frontpoint’s cameras are as easy to set up as its other products.

Frontpoint Equipment

Frontpoint indoor cam

Indoor Camera

Frontpoint door window sensor

Door and Window Sensor

white frontpoint hub with green key logo

Hub

Frontpoint keypad

Keypad

Frontpoint glass break sensor

Glass Break Sensor

Frontpoint motion sensor

Motion Detector

Frontpoint Smart Home

While Frontpoint’s smart home capabilities aren’t groundbreaking, the system does play well with others like Amazon Alexa. This system integrates with home automation devices better than most DIY brands like SimpliSafe, but the equipment isn’t completely proprietary. You can purchase smart light bulbs, wireless light controllers, door locks, and a doorbell camera. It’s also compatible with a small list of Z-Wave devices like light modules, thermostats, and sirens. Overall, we aren’t blown away, but Frontpoint is a good starter system to smart home newcomers.

But keep in mind, smart home equipment is only half the equation. You can control your entire Frontpoint system from the app on your smart device. The devices in this system connect smoothly, so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.

All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.

Person installing Frontpoint via tablet

Frontpoint Installation

Frontpoint’s equipment is tough, reliable, and best of all, a breeze to install. It consistently gets high marks as the best DIY home security system. Other high-end systems like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system.

All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up. The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.

“I set it [the system] up using a tablet and the step-by-step instructions were easy to follow.” —Wayne T., SafeWise product tester

The Frontpoint app is your main guide to installation. Simply follow the instructions on your phone to set up the smart hub and keypad. Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.

There’s no drilling or wiring involved, simply press the device onto a flat, dry surface. Even the most complex devices require only a screwdriver. For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.

Frontpoint Customer Service

Frontpoint’s customer service is famously friendly and helpful. The support teams consistently get ratings of four stars or higher from thousands of customers.² Many of the reviews we read praised Frontpoint for the easy setup and friendly service.

When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends. For quick questions, the support center on the website has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.

“Both times I talked with customer service, I was impressed. They were casual and friendly and didn’t push me into anything. Also, when I asked for a discount they gave me one.” —Wayne T., SafeWise product tester

How Frontpoint Home Security Stacks Up

Brand
Lowest Price
Installation
Features
Phone
Website
Best Overall
Best Monitoring
Best Service
Best Budget Option
Best No Contract
logo of vivint home security ADT logo logo of frontpoint home security ProtectAmerica logo logo of simplisafe home security
$29.99 $27.99 $34.99 $19.99 $14.99
DIY Professional DIY DIY/Professional DIY
High-end smart home tech
Customizable plans
Month-to-month contracts
Fast response times
Outstanding guarantees
140+ years of experience
Risk-free trial
DIY installation
Great customer service
Lifetime warranty
Locked-in rates
Many package options
Cheap monthly monitoring
Money-back guarantee
No fancy extras
855-374-4999 855-374-4999 855-374-4999 855-374-4999 N/A
View Packages View Packages View Packages View Packages View Packages

Things to Consider

Budget is a priority for most people looking for a security system, but there’s more to the equation than cost. Frontpoint has a range of plans and prices that cater to families with budgets and a little extra to spend.

Frontpoint requires a three-year contract and credit check to qualify for the system. This system is good for renters and homeowners, but it’s wise to know if you’ll be in the same home for the next 36 months. Luckily, if you find yourself moving to a new address, Frontpoint can send you a moving kit that includes a box for your equipment and basic instructions for removing and reinstalling your system.

It’s also wise to consider how much equipment you’ll need. Whether you’re in a small apartment or a large home, we recommend having enough sensors to monitor every entrance. From your front door to the patio, a DIY security system is only effective when installed correctly.

Conclusion

Frontpoint has options for every budget. For $99 up front, you might spend more on your electricity bill. Overall, Frontpoint is an effective system with luxury options for different price points. Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week. And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app so you can control it at home or away.

How We Reviewed Frontpoint

While online resources like product manuals and customer reviews inform our reviews, we got to experience this system first hand. Through the eyes of our in-house tester, Wayne, we learned more about Frontpoint’s customer service for ordering, setting up, and cancellation. He set up his system in a single-family condo with the help of his Android app. He even tested the company’s 30-day money-back guarantee, which was “easy as pie.”

We believe experiencing a system for ourselves brings better insight than anything we can find online, so we test products whenever possible. Learn more about how we review Frontpoint and other security systems on our methodology page.

Written by Katie McEntire

Since 2013, Katie has written marketing copy, long-form posts, reviews, and blogs. She began her career as a writer and reviewer with the mission to recommend only the best products for her readers. She’s designed tests, evaluated products, and written reviews on a range of subjects such as appliances, power tools, and software. Today, she applies these research and writing skills on the SafeWise team to explore the world of home, auto, and internet security. Learn more

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