Frontpoint Home Security Review 2024

After hours of research, testing, and interviews, we recommend Frontpoint for its vast coverage.
Best quality DIY security equipment
Frontpoint
Frontpoint
3.8 out of 5 stars
3.75
Starting from
$24.99
/mo
  • pro
    Easy DIY installation
  • pro
    Tons of equipment options
  • pro
    ID theft protection included

Info current as of post date. Offers and availability may vary by location and are subject to change.

Cathy Habas
Apr 24, 2024
Icon Time To Read8 min read

SafeWise experts have years of firsthand experience testing the products we recommend. Learn how we test and review

Frontpoint makes DIY home security look as good as a full-service professionally installed security system. You get more equipment options than with most other DIY home security companies, so Frontpoint can help you create a safe home inside and out. That’s a rare find for DIY security systems.

Plus, you can enjoy Frontpoint contract-free by ordering over the phone rather than online. 

icon of the safewise owl icon with a banner saying deals
This week's Frontpoint Memorial Day Sale

🔥 Frontpoint is offering up to 85% off  security packages* + $79 Starter Home Security System with Indoor Camera + free shipping.

🔔 Exclusive deal for SafeWise readers: FREE slim line video doorbell with qualifying purchase!

Info current as of publish date. Offers and availability may vary by location and are subject to change. 
*For new customers. †Limited time offer, while supplies last.


pro
Pros
pro Easy install
pro Free mobile app
pro Wide equipment options
pro Crash & Smash protection
pro Live video feed
pro ID theft protection
con
Cons
con Average smart home abilities
con Higher monitoring fees
con No pro install options

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New feature alert!

Frontpoint just added Personalized Emergency Response for customers. That means you can add vital medical information like allergies or preexisting conditions to your account so emergency responders can deliver faster, customized care if you have an emergency. You can add this update to your account for free by calling support at +1-877-602-5276 today. Soon you'll be able to add the update in the Frontpoint app.

Frontpoint pricing and contracts

Here's where the Frontpoint experience gets a little sticky. The Frontpoint website isn't transparent about all of the payment and pricing options available. You have to call for the best deals and no-contract options.

If you go to Frontpoint.com and add a system to your cart, you'll be assigned the 3-year monitoring contract during checkout. There's no way to change it through the website.

Frontpoint recently updated their pricing options:

  • Lower monthly payment: If you buy your equipment upfront, your monthly monitoring starts at $24.99. But the equipment package starts around $400. 
  • Lower upfront cost: If you're willing to pay $10 more per month ($34.99), you only need to pay $129 toward equipment when you order.
Light Bulb
Standout identity protection

Every Frontpoint system comes with Frontpoint ID Protect (for free) powered by AllState Identity Protection:

  • Allstate Digital Footprint lets you manage personal data all in one spot.
  • Data security professionals are available 24/7 to investigate suspicious activity.
  • Frontpoint notifies you right away when someone uses your accounts. You can take action from your dashboard.

Is a Frontpoint security system right for you?

While it's not the cheapest system out there, you get the best of both worlds with Frontpoint’s DIY installation and high-end equipment options. Plus, every Frontpoint customer now gets identity theft protection through Allstate Identity Protection at no extra cost so you're protected at home and online.

And Frontpoint offers SafeWise readers a discounted entry-level plan: for $34.99 a month (around the industry average for professional monitoring), you can control your system with the app and use geofencing to do things like arm or disarm the system when you're within a certain distance of it.

But Frontpoint has struggled to keep up with its competitors in terms of  innovation, and customer service. SimpliSafe continues to be our favorite DIY home security option, and ADT Self Setup is making a strong comeback. Cove doesn't have nearly as many fancy features as other brands like Frontpoint, but it prioritizes customer care. Frontpoint's recent policy changes are disappointing in contrast. 

Compare Frontpoint to the best home security systems

Brand
Installation
Monthly cost Icon Tooltip  Dark
Best for
Starter equipment price
Contract required
Smart home compatibility Icon Tooltip  Dark
Learn more
ProfessionalBest professional home security$599.00No *Amazon,
Google,
Z-Wave
ProfessionalMost trusted security brand$0.00YesAmazon,
Google,
Z-Wave
DIY or ProBest customer ratingQuote required
Online quiz
No *Amazon, Google
Ring
DIYBest budget-friendly pick$199.99NoAmazon, Google, Z-Wave
DIY or ProBest DIY home security$245.00NoAmazon,
Google

Info current as of post date. Offers and availability may vary by location and are subject to change. Read full disclaimer.
Full ADT disclaimer

*Amazon.com price as of post date. Offers and availability may vary by location and are subject to change. Read full disclaimer.
Full ADT disclaimer

Read more Frontpoint comparisons

Frontpoint equipment

Frontpoint has all the security favorites you need for a solid home defense system.

Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. If an intruder damages one of them, the system automatically notifies the professional monitoring center.

The Frontpoint hub also has a 24-hour emergency backup and encrypts information coming in and out of your home so you’re safer from online intruders too.

frontpoint hub

Hub

frontpoint keypad

Keypad

frontpoint sensor

Motion detector

frontpoint door sensor

Door and window sensor

Compare Frontpoint equipment packages

The basic prepackaged plans come with a smart hub and keypad, entry sensors, and a motion sensor. You also get a yard sign, window decals, and door stickers.

Package
Price
Door and window sensors
Motion sensors
Indoor camera
Smoke and heat sensor
Other devices
Learn more
The Starter Pack 1100N/A
The Home Shield31111 Flood sensor
The Family Lookout31101 Key fob
1 Outdoor Camera or Doorbell Camera

Info current as of post date. Offers and availability may vary by location and are subject to change.

Frontpoint's three equipment packages come with a hub and keypad, but the specifics vary to fit your home. You can build a customized package if you prefer.

The good news is you can pay very little up front to get Frontpoint in your home. And you can enroll in a Bread consumer financing plan that allows you to pay $10 a month for your Frontpoint equipment over the course of the contract, though you have to get a credit check to qualify.

Buying additional Frontpoint sensors and accessories

We like that Frontpoint lets you customize its packages to suit your needs or build a custom system entirely from scratch. You can customize each Frontpoint security package with extra equipment, but you pay for every additional device.

As with most wireless home security sensors, the name describes the best use for a particular sensor. So the sensors you choose ultimately boil down to what you want to monitor, like a garage door or an aging water heater.

In certain cases, like with the carbon monoxide sensor, it’s a lot more affordable to get unconnected versions at a hardware store or retailer. They might not have central station monitoring, but you don’t have to skimp on putting enough detectors around your home.

Still, we think monitoring these devices is a good choice if you have limited mobility to get out of your home by yourself in an emergency, often go on extended trips, or have pets.

Frontpoint equipment
Price
Door and window sensor
$34.99
Motion sensor
$64.99
Touchscreen keypad
$112.49
Extra keypad
$41.24
Glass break sensor
$56.24
Garage door sensor
$33.74
Smoke and heat sensor
$48.74
Frontpoint equipment
Price
Carbon monoxide sensor
$67.49
Flood sensor
$33.74
Keychain
remote
$23.99
Panic pendant
$29.99
Yard sign
$2.99
Door sticker
$2.99
Window decals
(set of 3)
$2.99

Info current as of post date. Offers and availability may vary by location and are subject to change.

Frontpoint home security cameras

Frontpoint has four security cameras to choose from. All four of them provide a crisp, clear image and connect to your Frontpoint smartphone app.

Security camera
Frontpoint indoor security cameraIndoor Camera
Frontpoint premium indoor security cameraPremium Indoor Camera
Frontpoint outdoor security cameraOutdoor Camera
Frontpoint doorbell cameraDoorbell Camera
Frontpoint price

Info current as of post date. Offers and availability may vary by location and are subject to change.

Here’s what we like best about Frontpoint's security cameras:

  • The Indoor Camera is more affordable than other Frontpoint cameras, so it’s a good option if you have a tight budget.
  • The Premium Indoor Camera has a wide-angle lens and two-way audio that make it ideal for checking in on your family while you’re away from home. It also doubles as a Bluetooth speaker if you want to relax with some tunes.
  • The Outdoor Camera is a good choice if you want to spot trouble outside your home. It has powerful infrared night vision so you can monitor your yard any time of day.
  • Get the Doorbell Camera if you want a view of the porch so you know when deliveries and guests arrive.

The best part is that Frontpoint’s cameras are as easy to set up as its other products.

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🔥 FREE doorbell cam for SafeWise readers!

For a limited time, Frontpoint is giving SafeWise readers a FREE slim line doorbell camera with qualifying purchase! 

For a limited time, while supplies last.

Frontpoint smart home features and compatibility

While Frontpoint’s smart home technology isn't groundbreaking, the system plays well with others like Amazon Alexa and Google Home. Because of this, it integrates with home automation devices better than most DIY brands like SimpliSafe.

You can purchase smart light bulbs, wireless light controllers, and door locks directly from Frontpoint.

It’s also compatible with a small list of third-party Z-Wave devices like a thermostat, light modules, and sirens. Overall, it doesn’t blow us away, but Frontpoint is a good starter system for smart home newcomers.

Frontpoint smart home equipment

Smart home equipment
Outdoor Smart Plug
Frontpoint Wireless Light ControlWireless Light Control
Frontpoint smart lockFrontpoint Smart Door Lock by Yale
Frontpoint thermostatSmart Thermostat
Frontpoint price

Info current as of post date. Offers and availability may vary by location and are subject to change.

Here’s what we like about Frontpoint’s smart home equipment:

  • The light bulb lets you quickly convert lamps and light fixtures into smart lights without fiddling with wiring.
  • The Wireless Light Control is a simple smart plug that supports lamps and small appliances, making it a great option to control fans or even indoor Christmas lights.
  • If you buy a Z-Wave smart lock from Frontpoint, you’ll get one of our favorite Yale smart locks: the Yale Assure SL.
  • With Frontpoint’s Smart Thermostat, the Alarm.com T2000, you can set up schedules and adjust temperature and humidity. It will also shut off your furnace in a fire.

But keep in mind that smart home devices are only half of the equation. You can control your entire Frontpoint security system from a smartphone app.

The devices in this system connect smoothly so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.

All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.

Frontpoint DIY installation

person using frontpoint app on ipad

Frontpoint’s systems are tough, reliable, and, best of all, a breeze to install. The company consistently gets high marks on our DIY home security systems.

Other high-end security companies like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system. 

All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up.

The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.

“I set it [the system] up using a tablet and the step-by-step instructions were easy to follow.”

—Wayne T., SafeWise product tester

The Frontpoint app is your main guide to installation. Simply follow the instructions on your mobile device to set up the smart hub and keypad.

Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.

There’s no drilling or wiring involved. Simply press the device onto a flat, dry surface. Even the most complex devices, like the doorbell, require only a screwdriver.

For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.

Frontpoint customer service

Many of the Frontpoint reviews we read offered high praise for the easy setup and friendly service, though we saw complaints about cancellation being a pain (not a problem if you opt out of the contract). 

In recent years, Frontpoint has made a few changes to both its equipment and its buying process after customer feedback:

  • Ditching contracts: We'd been telling Frontpoint to get rid of its contracts for some time. In November 2019, it started offering no-contract options for customers who want more flexibility.
  • New smart home hub: Frontpoint sat down with Alarm.com to create a unique control panel that’s exclusive to Frontpoint. The panel features advanced encryption to thwart hackers and a cellular connection with built-in Wi-Fi backup.
  • Military store outlets: To augment its online store, Frontpoint opened outlets on military bases across the country. Military families get a discount on Frontpoint products and services, and they can walk out of the store with their Frontpoint system in hand.
  • Adding an entry-level plan: We gave feedback about Frontpoint's limited monitoring plan options, and Frontpoint responded with a cheaper monitoring plan for our readers that included app access (a must in our minds).

When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends.

For quick questions, Frontpoint's online support center has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.

“Both times I talked with customer service, I was impressed. They were casual and friendly and didn’t push me into anything. Also, when I asked for a discount, they gave me one.”

—Wayne T., SafeWise product tester

Final word

Frontpoint offers equipment to protect your entire property with an optional contract.

Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week.

And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app for remote access at home or away.

Frontpoint FAQs

Frontpoint's stance on contracts recently changed. Frontpoint technically doesn't require a contract, but that's not obvious on its website. If you call to order a system, you can ask for the month-to-month option. But there are a few caveats:

  • It's the most expensive option at nearly $60 per month.
  • You need to commit to at least 90 days.
  • You're required to pay through direct bank withdrawals (ACH).

If you order online, you'll automatically be enrolled in a 3-year contract. You can pay through debit or credit card when signing up for a contract.

We recommend calling Frontpoint to get the best deals. Ask about a 2-year contract too, and don't forget to mention the SafeWise exclusive deal. 

Frontpoint offers a 30-day money-back guarantee. The 30-day period starts from the day you receive your Frontpoint home security system.

If, during the first 30 days, you decide that the Frontpoint system isn’t for you, you can return it for a full refund—and Frontpoint will pick up the shipping costs too.

Yes. As long as you are paying for professional monitoring, Frontpoint covers all of your equipment for up to three years.

If a motion sensor or one of your door sensors stops working, contact Frontpoint’s customer care team and they’ll send you a new one free of charge.

Because all of Frontpoint’s equipment is wireless, it’s a good match for renters. There are no holes to drill or wires to connect, which makes it easy to take your Frontpoint system with you if you move.

Just be sure to check with your landlord about any rules or restrictions for security systems, especially if you plan to use security cameras in areas where other residents could appear on video.

How we reviewed Frontpoint

frontpoint smart door lock in box

Image: Cathy Habas

While online resources like product manuals and customer reviews factor into our review, we also got to experience this system firsthand.

We believe experiencing systems for ourselves brings better insight than anything we can find online, so we test products whenever possible. Through the eyes of our in-house tester, we learned about customer service, the company’s 30-day money-back guarantee, installation, and day-to-day operation.

Learn more about how we review Frontpoint and other security systems on our methodology page.

Related articles on SafeWise


Sources

  1. Better Business Bureau, “Frontpoint Security Solutions, LLC", April 2021. Accessed May 5, 2023.
  2. Trustpilot Reviews, “Frontpoint,” May 2021. Accessed May 5, 2023.
  3. Consumer Affairs, “Frontpoint,” April 2021. Accessed May 5, 2023.

Disclaimers

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided “as is” and is subject to change or removal at any time.

Cathy Habas
Written by
Cathy Habas
With over eight years of experience as a content writer, Cathy has a knack for untangling complex information. Her natural curiosity and ability to empathize help Cathy offer insightful, friendly advice. She believes in empowering readers who may not feel confident about a purchase, project, or topic. Cathy earned her Bachelor of Arts degree in English from Indiana University Southeast and began her professional writing career immediately after graduation. She is a certified Safe Sleep Ambassador and has contributed to sites like Safety.com, Reviews.com, Hunker, and Thumbtack. Cathy’s pride and joy is her Appaloosa “Chacos.” She also likes to crochet while watching stand-up comedy specials on Netflix.

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