We did a mid-year review of all the top home security systems, including new package and equipment offerings, price changes, updated or discontinued features, and the latest customer service reviews.
The result landed Frontpoint on the top of our list once again thanks to updated equipment and a number of new customer-first initiatives. Find out more in our updated review below.
Frontpoint takes a customizable approach to home security for renters and homeowners of all experience levels. Your security equipment comes directly to your door preprogrammed and ready to go. All you need to do is connect the hub and sensors to your Wi-Fi. As for physical installation, the door/window sensors, motion detectors, and keypad simply stick onto the wall.
While Frontpoint lands on the pricier side, there’s a 30-day money-back guarantee to help out. But after your first month, you’ll be locked into a strict three-year contract that could include a steep cancellation fee.¹
“I’m always skeptical about money-back guarantees, but Frontpoint did give me my money back. Sure, they asked me a few questions about why I wanted to return it, but it wasn’t bad. They even paid for the shipping.” —Wayne T., SafeWise product tester
Data effective 09/03/2019. Offers and availability subject to change.
With plans ranging from $99 to over $800 down, Frontpoint is flexible enough to fit most budgets. You can choose from five prepackaged plans with monthly monitoring, or an à la carte option that lets you build your own package.
You can choose from one of three professional monitoring plans that range from $34.99 to $49.99 per month. If you opt for one of the more advanced systems like the 14-piece Safe Home Preferred or 18-piece Safe Home Elite system, you’ll need one of the higher tiered services to support all your equipment.
Both the prepackaged or à la carte plans lock you into a three-year contract with Frontpoint. It’s a strict contract that requires a credit check, and it’s tough to cancel. Thankfully, Frontpoint pads the deal with a 30-day money-back guarantee.
Frontpoint Tech and Equipment
Frontpoint has all the security favorites needed for a solid home defense system. Even the basic prepackaged plan comes with a smart hub and keypad, door/window sensors, and your choice of a motion or glass break sensor. Other available products include smoke detectors, flood sensors, garage door sensors, and more.
Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. They’re smash-proof but not indestructible. If an intruder damages one of them, the system automatically notifies the professional monitoring center. The hub also has a 24-hour emergency backup and encrypts information coming in and out of your home, so you’re safer from online intruders too.
Frontpoint has four cameras to choose from: the indoor camera, premium indoor camera, outdoor camera, and doorbell camera. All four of them provide a crisp, clear image and connect to your Frontpoint app. The best part is that Frontpoint’s cameras are as easy to set up as its other products.
Door and Window Sensor
Glass Break Sensor
Frontpoint Smart Home
While Frontpoint’s smart home capabilities aren’t groundbreaking, the system does play well with others like Amazon Alexa. This system integrates with home automation devices better than most DIY brands like SimpliSafe, but the equipment isn’t completely proprietary. You can purchase smart light bulbs, wireless light controllers, door locks, and a doorbell camera. It’s also compatible with a small list of Z-Wave devices like light modules, thermostats, and sirens. Overall, we aren’t blown away, but Frontpoint is a good starter system to smart home newcomers.
Frontpoint Smart Home Equipment
Smart Home Feature
Garage door control
Smart garage door controller
Dimmable LED lightbulb
Small appliance control
Wireless smart plug
Smart lock control
Frontpoint smart door lock by Yale
But keep in mind, smart home equipment is only half the equation. You can control your entire Frontpoint system from the app on your smart device. The devices in this system connect smoothly, so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.
All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.
Frontpoint’s equipment is tough, reliable, and best of all, a breeze to install. It consistently gets high marks as the best DIY home security system. Other high-end systems like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system.
All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up. The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.
“I set it [the system] up using a tablet and the step-by-step instructions were easy to follow.” —Wayne T., SafeWise product tester
The Frontpoint app is your main guide to installation. Simply follow the instructions on your phone to set up the smart hub and keypad. Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.
There’s no drilling or wiring involved, simply press the device onto a flat, dry surface. Even the most complex devices require only a screwdriver. For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.
Frontpoint Customer Service
Frontpoint’s customer service is famously friendly and helpful. The support teams consistently get ratings of four stars or higher from thousands of customers.² Many of the reviews we read praised Frontpoint for the easy setup and friendly service. Plus, Frontpoint’s customers stick with the company for an average of seven to eight years—that’s more than double the mandatory 36-month contract.
We’ve been impressed by Frontpoint’s proactive response to customer feedback. Over the past year, the company has made some changes to both its equipment and its buying process in order to better match customer expectations.
New smart home hub: Frontpoint sat down with Alarm.com to create a unique control panel that’s exclusive to Frontpoint. The panel features advanced encryption to thwart hackers and a cellular connection with built-in Wi-Fi backup.
Military store outlets: To augment its online store, Frontpoint opened outlets on military bases across the country. Military families get a discount on Frontpoint products and services, and they can walk out of the store with their Frontpoint system in hand.
When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends. For quick questions, the support center on the website has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.
“Both times I talked with customer service, I was impressed. They were casual and friendly and didn’t push me into anything. Also, when I asked for a discount they gave me one.” —Wayne T., SafeWise product tester
How Frontpoint Home Security Stacks Up
Smart Home Pick
Best Budget Option
Best No Contract
Risk-free trial DIY installation Great customer service
High-end smart home tech Customizable plans Month-to-month contracts
Fast response times Outstanding guarantees 140+ years of experience
Lifetime warranty Locked-in rates Many package options
Cheap monthly monitoring Money-back guarantee No fancy extras
Data effective 09/03/2019. Offers and availability subject to change.
How does Frontpoint’s money-back guarantee work?
Frontpoint offers a 30-day money-back guarantee. The 30-day period starts from the day you receive your Frontpoint home security system. If, during the first 30 days, you decide that the Frontpoint system isn’t for you, you can return it for a full refund—and Frontpoint will pick up the shipping costs too.
Does Frontpoint have an equipment warranty?
Yes. As long as you are under contract for professional monitoring, all of your Frontpoint equipment is covered. If a motion sensor or one of your door sensors stops working, contact Frontpoint’s customer care team and they’ll send you out a new one free of charge.
Can a Frontpoint home security system work for renters?
Because all of Frontpoint’s equipment is wireless, it’s a good match for renters. There are no holes to drill or wires to connect, which makes it easy to take your Frontpoint system with you if you move. Just be sure to check with your landlord about any rules or restrictions for security systems, especially if you plan to use security cameras in areas where other residents could be caught on video.
Things to Consider
Budget is a priority for most people looking for a security system, but there’s more to the equation than cost. Frontpoint has a range of plans and prices that cater to families with budgets and a little extra to spend.
Frontpoint requires a three-year contract and credit check to qualify for the system. This system is good for renters and homeowners, but it’s wise to know if you’ll be in the same home for the next 36 months. Luckily, if you find yourself moving to a new address, Frontpoint can send you a moving kit that includes a box for your equipment and basic instructions for removing and reinstalling your system.
It’s also wise to consider how much equipment you’ll need. Whether you’re in a small apartment or a large home, we recommend having enough sensors to monitor every entrance. From your front door to the patio, a DIY security system is only effective when installed correctly.
Frontpoint has options for every budget. For $99 up front, you might spend more on your electricity bill. Overall, Frontpoint is an effective system with luxury options for different price points. Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week. And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app so you can control it at home or away.
While online resources like product manuals and customer reviews inform our reviews, we got to experience this system first hand. Through the eyes of our in-house tester, Wayne, we learned more about Frontpoint’s customer service for ordering, setting up, and cancellation. He set up his system in a single-family condo with the help of his Android app. He even tested the company’s 30-day money-back guarantee, which was “easy as pie.”
We believe experiencing a system for ourselves brings better insight than anything we can find online, so we test products whenever possible. Learn more about how we review Frontpoint and other security systems on our methodology page.
Since 2013, Katie has written marketing copy, long-form posts, reviews, and blogs. She began her career as a writer and reviewer with the mission to recommend only the best products for her readers. She’s designed tests, evaluated products, and written reviews on a range of subjects such as appliances, power tools, and software. Today, she applies these research and writing skills on the SafeWise team to explore the world of home, auto, and internet security. Learn more