Frontpoint Home Security Review 2021

With its quick setup and flexible equipment options, Frontpoint is a good match for renters and homeowners alike.
High-end DIY pick
Frontpoint
4.5 out of 5 stars
4.5
  • Quick, easy installation
  • Start with $0 down
  • Monitoring starts at $44.99/mo.

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.

Katie McEntire
Researcher & Writer
Read More
Published on January 29, 2021

Frontpoint makes DIY home security look as good as a full-service professionally installed security system. You get more equipment options than with most other DIY home security companies so Frontpoint can protect both the inside and outside of your home. That’s a rare find for DIY security systems.

Pro Heading
Pros
Pro Bullet Easily installed equipment
Pro Bullet 30-day money-back guarantee
Pro Bullet High customer ratings
Pro Bullet Mobile app in all plans
Pro Bullet Advanced equipment options for DIY
Con Heading
Cons
Con Bullet Average smart home abilities
Con Bullet Video monitoring on top plan only
Con Bullet Smart home gear on top plan only
Con Bullet Higher monitoring fees

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Compare Frontpoint monitoring plans

Monitoring planInteractive Plan Ultimate Plan
Monthly fee
Mobile app alerts
Icon Yes  LightYes
Icon Yes  LightYes
Video streaming
Icon No  LightNo
Icon Yes  LightYes
Automated door lock
Icon No  LightNo
Icon Yes  LightYes
Doorbell camera
Icon No  LightNo
Icon Yes  LightYes
Learn more

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.

Is Frontpoint right for you?

Frontpoint offers a high-end DIY home security experience for both renters and homeowners. This is the closest you’re going to get to a full-service home security system like ADT or Vivint—but with all the convenience and control of DIY.

  • Security equipment comes directly to your door preprogrammed and ready to go.
  • Frontpoint offers flexible payment options compatible with most budgets.
  • You get Frontpoint professional monitoring contract free.
  • This security company offers a 30-day money-back guarantee and a three-year warranty on equipment.
  • You have a full spectrum of security equipment to choose from, including both indoor and outdoor security cameras.

But monitoring prices are on the high end, and your smart home options are more limited than we’d like.

Compare Frontpoint to the competition

Luxury smart home pickHigh-end DIY pickReader favoritePro monitoring pickNo-contract DIY pick
BrandVivintFrontpointSimpliSafeADTBlue by ADT
LogoVivintFrontpointSimpliSafeADTblue by adt logo
Lowest monthly monitoring price
Starter equipment price
Contract required
Icon Yes  LightNo
Icon Yes  LightNo
Icon Yes  LightNo
Icon No  LightYes
Icon Yes  LightNo
InstallationProDIYDIYProDIY
Smart home compatibilityAmazon Alexa Google Assistant
Z-Wave
Amazon Alexa Google Assistant
Z-Wave
Amazon Alexa
Google Assistant
Amazon Alexa
Google Assistant
Amazon Alexa
Google Assistant
Learn more
Read review

Data effective 01/29/21. Offers and availability subject to change.
* Landline monitoring only. Some restrictions apply. (Full disclaimer)

Frontpoint pricing and contracts

You get the best of both worlds with Frontpoint’s DIY installation and high-end equipment options—but that doesn’t hold true when it comes to pricing and contracts.

No, you won’t have a long-term contract with Frontpoint, but the company has some of the highest monitoring fees on the market, starting at $44.99. That’s steep—especially considering that the average monthly monitoring cost among the security companies we test and review is around $30.

The price gap gets even bigger when you look at other popular DIY home security systems. SimpliSafe delivers bare-bones pro monitoring starting at $14.99 a month and Ring goes as low as $10 per month.

A big plus is that you get full mobile app access with all Frontpoint monitoring plans. But for video monitoring and smart home control, you need to upgrade. The good news is that the upgrade is only $5 more per month. And for everything you get in Frontpoint’s Ultimate Plan, the $49.99 per month cost is in line with other top-tier monitoring plans in the industry.

Checklist
Before you buy

Frontpoint has a range of plans and prices that cater to both thrifty and spendy types, but there’s more to the equation than cost.

Frontpoint tech and equipment

Frontpoint has all the security favorites needed for a solid home defense system.

Two pieces of equipment stand out among Frontpoint’s product lineup: the tough-as-nails keypad and smart hub. If an intruder damages one of them, the system automatically notifies the professional monitoring center.

The hub also has a 24-hour emergency backup and encrypts information coming in and out of your home so you’re safer from online intruders too.

white frontpoint hub with green key logo

Hub

Frontpoint keypad

Keypad

Frontpoint motion sensor

Motion detector

Frontpoint door window sensor

Door and window sensor

Frontpoint glass break sensor

Glass break sensor

Compare Frontpoint equipment packages

The basic prepackaged plans come with a smart hub and keypad, door/window sensors, and your choice of a motion or glass break sensor. You also get a yard sign, window decals, and door stickers.

PackageSafe Home Starter Safe Home EverydaySafe Home PlusSafe Home SelectSafe HomePreferred
Package price
Hub and keypadIncluded Included Included IncludedIncluded
Door and window sensors23345
Motion sensors1222
Glass break sensors211
Smoke and heat sensor11
Indoor camera*1
Learn more

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.
*Cameras require the Frontpoint Ultimate Plan ($49.99/mo.).

Frontpoint has two options for monthly monitoring and five prepackaged equipment plans.

Generally, the more equipment you purchase, the more robust your monitoring plan should be. So if you opt for the top equipment plan, the Safe Home Preferred package, it’s best to pair it with the Ultimate Plan for monitoring.

The good news is you don’t have to pay anything up front to get Frontpoint in your home. With $0 down, you can enroll in an Affirm consumer financing plan that allows you to pay for your Frontpoint equipment monthly over the course of 3, 6, or 12 months, though you have to get a credit check to qualify.

While the payment plans require small contracts, they don’t renew automatically, and you can pay them off early without penalty.

If you decide to take the plunge and pay for all your equipment in one go, you can enjoy the monitoring service contract free.

Buying additional Frontpoint sensors and accessories

We like that Frontpoint lets you customize its packages to suit your needs or build a custom system entirely from scratch. You can customize each Frontpoint security package with extra equipment, but you pay for every additional device.

Here’s what you can expect to pay for Frontpoint devices and accessories:

Frontpoint equipment
Price*
Door and window sensor
$19.99
Motion sensor
$29.99
Touchscreen keypad
$199.99
Extra keypad
$49.99
Glass break sensor
$44.99
Garage door sensor
$22.99
Smoke and heat sensor
$44.99
Frontpoint equipment
Price*
Carbon monoxide sensor
$69.99
Flood sensor
$24.99
Keychain
remote
$19.99
Panic pendant
$19.99
Yard sign
$3.99
Door sticker
$3.99
Window decals
(set of 5)
$3.99

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.

Frontpoint sensors

As with most wireless home security sensors, the name describes the best use for a particular sensor. So the sensors you choose ultimately boil down to what you want to monitor, like a garage door or an aging water heater.

Remember that you can always buy extra sensors later on.

In certain cases, like with the carbon monoxide sensor, it’s a lot more affordable to get unconnected versions at a hardware store or retailer. They might not have central station monitoring, but you don’t have to skimp on putting enough detectors around your home.

Still, we think monitoring these devices is a good choice if you have limited mobility to get out of your home by yourself in an emergency or often go on extended trips.

Frontpoint home security cameras

Frontpoint has four security cameras to choose from. All four of them provide a crisp, clear image and connect to your Frontpoint smartphone app.

Frontpoint Indoor Security CameraFrontpoint Premium Indoor Security CameraFrontpoint Outdoor Security CameraFrontpoint Doorbell Camera
Security camera*Indoor Camera Premium Indoor Camera Outdoor Camera Doorbell Camera
Frontpoint price
$99.99
$193.99
$167.50
$149.99

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.
*Cameras require the Frontpoint Ultimate Plan ($49.99/mo.).

Here’s what we like best about each Frontpoint security camera:

  • The Indoor Camera is more affordable than other Frontpoint cameras, so it’s a good option if you have a tight budget.
  • The Premium Indoor Camera has a wide-angle lens and two-way audio that make it ideal for checking in on your family while you’re away from home. It also doubles as a Bluetooth speaker if you want to relax with some tunes.
  • The Outdoor Camera is a good choice if you want to spot trouble outside your home. It has powerful infrared night vision so you can monitor your yard any time of day.
  • Get the Doorbell Camera if you want a view of the porch so you know when deliveries and guests arrive.

The best part is that Frontpoint’s cameras are as easy to set up as its other products.

Frontpoint smart home

While Frontpoint’s smart home capabilities aren’t groundbreaking, the system plays well with others like Amazon Alexa and Google Assistant. Because of this, it integrates with home automation devices better than most DIY brands like SimpliSafe.

You can purchase smart light bulbs, wireless light controllers, and door locks directly from Frontpoint.

It’s also compatible with a small list of third-party Z-Wave devices like a thermostat, light modules, and sirens. Overall, it doesn’t blow us away, but Frontpoint is a good starter system to smart home newcomers.

Frontpoint smart home equipment

Frontpoint Light BulbFrontpoint Wireless Light ControlYale Assure Lock SL
Smart home equipment*Light Bulb Wireless Light Control Frontpoint Smart Door Lock by Yale
Frontpoint price
$9.99
$49.99
$149.99

Info current as of 01/29/2021. Offers and availability may vary by location and are subject to change.
*Smart home equipment requires the Frontpoint Ultimate Plan ($49.99/mo.).

Light Bulb
New equipment alert!

Frontpoint just launched a smart thermostat that works seamlessly with other Frontpoint smart home equipment and your security system.

Here’s what we like about Frontpoint’s smart home equipment:

  • The reasonably priced light bulb lets you quickly convert lamps and light fixtures into smart lights without fiddling with wiring.
  • The Wireless Light Control is a simple smart plug that supports lamps and small appliances, making it a great option to control fans or even indoor Christmas lights.
  • If you buy a Z-Wave smart lock from Frontpoint, you’ll get one of our favorite Yale smart locks: the Yale Assure SL. The biggest perk is that you pay $70 less than buying it anywhere else. This is one of the best deals for this lock, so it’s worth checking out if you don’t already have a smart lock.

But keep in mind, smart home devices are only half of the equation. You can control your entire Frontpoint system from a smartphone app.

The devices in this system connect smoothly so you can train Frontpoint to disarm when the kids get off the bus, keep living room lights on when you’re out of town, or even let in the plumber when they ring your video doorbell.

All of this can minimize false alarms and help you welcome the people you want inside and keep out the rest.

Frontpoint DIY installation

Person installing Frontpoint via tablet

Frontpoint’s systems are tough, reliable, and, best of all, a breeze to install. The company consistently gets high marks as the best DIY home security system.

Other high-end security companies like Vivint and ADT require a home visit from an installation professional and charge for hours of installation before you can get started with your system.

All you need to do with Frontpoint is order the system you want. Once it lands on your doorstep, simply open the box and set it up.

The packaging comes with login information for your personalized account, default keycodes to get you started, and detailed instructions about how to use the app and connect your devices.

“I set it [the system] up using a tablet and the step-by-step instructions were easy to follow.” —Wayne T., SafeWise product tester

The Frontpoint app is your main guide to installation. Simply follow the instructions on your mobile device to set up the smart hub and keypad.

Most of the hardware (door/window sensors, motion detectors, etc.) has a simple peel-and-stick backing that sticks directly to the wall.

There’s no drilling or wiring involved. Simply press the device onto a flat, dry surface. Even the most complex devices, like the doorbell, require only a screwdriver.

For the most part, if you can change a lightbulb or peel a sticker, you can install a Frontpoint system in your home. This makes it a great option for renters too.

Frontpoint customer service

Frontpoint’s customer service is famously friendly and helpful. The support teams consistently get ratings of four stars or higher from thousands of customers.1

Many of the Frontpoint reviews we read offered high praise for the easy setup and friendly service. Plus, Frontpoint’s customers stick with the company for an average of seven to eight years.

We’ve been impressed by Frontpoint’s proactive response to customer feedback. Over the past year, the company has made some changes to both its equipment and its buying process in order to better match customer expectations.

  • Ditching contracts: We'd been telling Frontpoint to get rid of its contracts for some time. In November 2019, it started offering no-contract options for customers who want more flexibility.
  • New smart home hub: Frontpoint sat down with Alarm.com to create a unique control panel that’s exclusive to Frontpoint. The panel features advanced encryption to thwart hackers and a cellular connection with built-in Wi-Fi backup.
  • Military store outlets: To augment its online store, Frontpoint opened outlets on military bases across the country. Military families get a discount on Frontpoint products and services, and they can walk out of the store with their Frontpoint system in hand.

When you need assistance, Frontpoint’s phone lines are open until 11 p.m. on weekdays and until 7 p.m. (EST) on weekends.

For quick questions, Frontpoint's online support center has user guides, FAQs, and helpful videos to assist. The Frontpoint app also has a help center and can answer most of your questions.

“Both times I talked with customer service, I was impressed. They were casual and friendly and didn’t push me into anything. Also, when I asked for a discount, they gave me one.” —Wayne T., SafeWise product tester

How we reviewed Frontpoint

Frontpoint Home Security System

The Frontpoint system we got our hands on

While online resources like product manuals and customer reviews factor into our review, we also got to experience this system firsthand.

Through the eyes of our in-house tester, Wayne, we learned the ins and outs of Frontpoint's home security system firsthand.

  • We found out about Frontpoint's customer service for ordering, setting up, and cancellation.
  • We set up the system in a single-family condo with the help of the Android app.
  • We even tested the company’s 30-day money-back guarantee, which was “easy as pie.”

We believe experiencing systems for ourselves brings better insight than anything we can find online, so we test products whenever possible.

Learn more about how we review Frontpoint and other security systems on our methodology page.

Final word

Frontpoint has options for every budget. For $0 up front with a financing plan, you’ll spend more on your electricity bill.

Overall, Frontpoint is an effective system with luxury options for different price points. Better yet, there’s no monitoring contract to tie you down for years.

Installation is easy as peeling a sticker, and the customer service representatives are friendly and available every day of the week.

And while Frontpoint doesn’t have much of its own smart home equipment, the system connects smoothly with the app for remote access at home or away.

FAQ

Does Frontpoint have a contract?

Frontpoint doesn’t require a contract or credit check to qualify for the system, a plus for both renters and homeowners. If you find yourself moving to a new address, Frontpoint can send you a moving kit that includes a box for your equipment and basic instructions for removing and reinstalling your system.

How does Frontpoint’s money-back guarantee work?

Frontpoint offers a 30-day money-back guarantee. The 30-day period starts from the day you receive your Frontpoint home security system.

If, during the first 30 days, you decide that the Frontpoint system isn’t for you, you can return it for a full refund—and Frontpoint will pick up the shipping costs too.

How much equipment should I get?

It’s also wise to consider how much equipment you’ll need. Whether you’re in a small apartment or a large home, we recommend buying enough sensors to monitor every entrance. From your front door to the patio, a DIY security system is only effective when installed correctly.

Does Frontpoint have an equipment warranty?

Yes. As long as you are paying for professional monitoring, Frontpoint covers all of your equipment for up to three years.

If a motion sensor or one of your door sensors stops working, contact Frontpoint’s customer care team and they’ll send you a new one free of charge.

Can a Frontpoint home security system work for renters?

Because all of Frontpoint’s equipment is wireless, it’s a good match for renters. There are no holes to drill or wires to connect, which makes it easy to take your Frontpoint system with you if you move.

Just be sure to check with your landlord about any rules or restrictions for security systems, especially if you plan to use security cameras in areas where other residents could appear on video.

Check out our complete Frontpoint FAQ to learn more about this security company.

Related articles

Contributing writer: John Carlsen


Sources

  1. Better Business Bureau, “Frontpoint Security Solutions, LLC”; Trustpilot Reviews, “Frontpoint”; Consumer Affairs, “Frontpoint
Katie McEntire
Written by
Katie McEntire
Katie McEntire has tested home security systems in her own apartment, installed GPS trackers in her own car, and watched her cat, Toki, nap all day through a live nanny cam feed. As an expert reviewer, she believes that firsthand experience is the best way to learn about new products (even if it requires being the guinea pig). She specializes in pet safety and DIY security and has contributed to publications like DigitalCare.org and TechGuySmartBuy.
  • # Guest

    I have had Frontpoint for just shy of a year. I decided to cancel because I felt I was not getting any value from their service. I had heard nothing but great things about their customer service, that has not been my experience. I was told something different by every “account specialist” I spoke with when it became apparent I wanted to cancel. Finally I spoke with someone claiming to be in charge of Frontpoint accounts and was flat out told I had no choice but to pay them, or they will not cancel my account.

    Ultimately, Frontpoint’s hidden monthly contract will cost you. I signed up for service with the understanding that I can cancel anytime because there was no contract. only to be told that I was enrolled in a monthly contract when I signed up. This is hidden in their fine print. You will end up paying for two extra months of service you do not want. These unethical acts of deceptive marketing and misleading sales practices are all too often accepted. Be wary, Frontpoint is not looking out for you, they just want you to pay for their bloated services.

  • albert dominguez

    This company is a total rip-off. I had the service for six months after my three-year contract expired. Then all of a sudden, the alarm sensors begin to fail, and the company denied any support or assistance unless I signed another contract. I then cancelled the service. A year later I still have them calling me EVERYDAY to HARASS ME because they fail to accept request to cancel my service. EVEN THOUGH I NO LONGER HAD A CONTRACT. CRAZY. I cancelled by phone and by email and they still want to charge me for service for several months after I cancelled. This company is criminally guilty of unethical business practices. How can anyone trust them with home security. So many other choices out there. This one is to be avoided. SEE the terrible reviews below. I recommend never to even consider them as an option. Sooner or later you WILL BE SORRY.

  • Amanda Sheets

    They require ridiculous amounts of notice if you cancel–even after being a long-time customer. I will never use them again and I intend to tell everyone I know to go elsewhere. I haven’t even had service the last few months (cross-country move), so decided to finally cancel instead of “pause” my account continuously (as I don’t need it in my current living situation). So, they’re charging me. I’ve been a customer for YEARS. What? This is nonsense, and I cannot recommend. GO ELSEWHERE.

  • Micheal Northern

    The only reason why I ditched everything and went with Armorax is these comments! Let’s see what happens.

    • Paula Howse

      Same here, just ordered a Link base system through Armorax. Really excited for my first ever security system!

  • Dennis Deleon

    Does Armorax have a 30 day trial?

    • Hazel Kahl

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • Melissa Gilmore

    I ended up getting my system through Armorax as well after reading the comments here. It’s a Link system with the Qolsys control panel. Really like the pricing though. Paid $99 down and $30sh something per month.

  • Mario Green

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?

    • Donald Carlson

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

  • Harry Grant

    After reading the comments on this page I went to Armorax’s site to see what they offered; they’ve partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that’s good. Monitoring is priced well too, so all in all a great deal.

  • Karen Anderson

    Frontpoint locks you into a 3 year contract with expensive monthly monitoring fees. I used their service for several years but decided to go with another company. I had canceled my debit card and ordered a new one just in case. They continued to bill me for 6 months even though I canceled. I paid the 6 months and wrote them a letter to cancel hoping this would stop. It didn’t. I just received a new bill for $60. They refuse to cancel unless I do so via the phone and give them access to my debit or credit card. That’s not going to happen. I filed a complaint with the Better Business Bureau. Frontpoint has a 2 star rating there. I’m not surprised.

    • Rebecca Edwards

      Karen,
      We’re sorry to hear about your frustrating experience. Frontpoint did require 3-year contracts. In November 2019 the company changed its policies and a contract for monitoring service is no longer required. However, I believe customers who signed up prior to that did get tied to the 36-month contract. Under the prior terms early cancellation required the customer to pay off 80% of the time remaining in the contract. New customers can get monitoring month-to-month with no penalty to cancel.

      We were glad to see the company make the changes, but we’re sorry you haven’t been able to benefit from them.

      Thank you for sharing your experience, and again, we’re sorry you have to deal with this.

    • Rob Taylor

      DIY security is great for apartment dwellers but three year contracts make it a no-can-do.

      So thanks for the headsup.

  • john eric

    Does Armorax have a 30 day trial?

    • Mario Green

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • Donald Carlson

    I ended up getting my system through Armorax as well after reading the comments here. It’s a Link system with the Qolsys control panel. Really like the pricing though. Paid $99 down and $30sh something per month.

    • Harry Grant

      Yes, they have a 30 day trial, but I believe they partnered with Link. And yes, Link does provide a 30 day trial, so you got that either way. Just google up Armorax, go to their site and take a look at their latest offer – they’re always changing things up. Great company by the way.

  • Harry Grant

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?

    • Harry Grant

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

    • Hazel Kahl

      I believe why you see a lot of comments on Armorax here is because they’re a known home security company, usually listed in the top 10 on most security review sites, but they’re not here on this site, and it wouldn’t be unfair to say that they offer a real good security product and monitoring service. They just partnered up with another security provider, so their pricing should become more competitive now too, or so I hope!

  • Timothy Cook

    Hmm, a lot of people seem to be talking about Armorax. Why? What do they offer that the rest don’t?