ADT Home Security Review

Love our Vivint. Helps us to feel safe.

Although all the alarms at my house have been false due to forgetting the alarms were on or accidentally breaking something, all of these were responded to very quickly by very courteous and efficient personnel. I feel very safe in my home when I’m there and very confident that my home is monitored well when I’m away. Tremendously thankful for a wonderful alarm system and helpful staff.

very happy with our system. has never failed, feel very secure when we turn it on at night. would recommend the system to anyone. i dropped a plate in the kitchen and the system came on asking if everything was alright, it sounded like glass breaking when the plate hit the floor. only problem we have is forgetting to turn it off in the morning but that is our fault.

worst service and customer service ever….stay away from adt

Great Support

double billing over charge

If I had the option for no star that would be my rating. I have paid in every month for 36 months for a service that never worked after the first 6 months. What a waste of money! You need to stay away from this company as their equipment is substandard and cheap; it breaks very easily.

The 36 month contract, 30 days’ notice, and liquidated damages clauses are ridiculous. My system never worked as promised, but it did not matter to ADT. They relied on having a “contract” to enforce. If it cost less to fight them in court, I would have done so, and I am confident they would lose. I would be happy to join a class action against them. AVOID AT ALL COSTS.

Try contacting them for support…..the phone waits are over 10 minutes. Call the sales line…they pick up on first ring.We’ve had alarm events which are handled terribly. Premises abandoned while insecure. 20 minutes between alarm event and it actually being reported.Do not use this company.

ADT has the first thought name for security, but, worst to deal with. The sales tactics and the service performance is substandard. Pressuring to sign the contract…they will not let you review the it and its terms, only point to sign here. Pricing higher than anyone. The sales person kept calling me although I said not to. I suggest to never use them!!!

ADT Pulse is outdated, the mobile app is not reliable, customer service is horrible & ADT contracts are unreasonable. ADT constantly uses bait-and-switch pricing. They’re ripe for a class action lawsuit.

ADT has good sales people, poor customer service, the poeple who answers phones are very rude and helpless. After all, they don’t even monitor your house, meaning you turn the alarm system off, they don’t know, the alarm went off they don’t know it. I have no clue what they are monitoring. Horrible ADT!

This wasn’t may favorite purchase. I think I made an error going with ADT.

The morning of 3/15 i noticed my ADT app and camera were not working, later after I had gotten home from work I called ADT customer service. After spending 55 minutes troubleshooting with customer service they decided to send a tech out to fix. 3 minutes after i hung up the phone someone kicked in my front door. Yes they did call me and call the police but the camera was no working and I was unable to see what was going on through my phone. The camera would have gotten a video of the criminal. I called ADT and told them what happened they expedited someone to come out and fix the issue. The tech came on 3/16 and after about two hours was unable to fix the issue. I have it on recording where the tech admitted the hardware had failed. It has only been 15 months and the hardware failed. I had to take off today 3/20 for the tech to come back out and fix it, the tech was able to fix it but now my key fob does not work and they have to send a tech out again and i have to take another day off from work. I called the company multiple times and complained that their equipment failed me when i needed them and i wanted to cancel my contract, they told me i would have to pay all termination fees. I should not have to pay fees because they did not hold up their end of the contract i pay extra for the app and camera and it failed me. I do not want money or anything i just want out of my contract. I have to get a lawyer now and get the BBB involved.

Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.

ADT has good sales people but only 2 or 3 techs to provide service if you have problems. They lock you in a 3 year contract and then make you wait 3 to 7 days to provide the service to make system fully operational.

Terrible service: the alarm does not work and they make it impossible to cancel the service.

While my daughter was visiting she took too long to disarm the system one early morning since she was sleeping. The alarm was in the “instant” mode so when I opened the door it went off and I attempted to silence the alarm with my FOB while my daughter put in the code. ADT took approx 10 minutes to call my house! In this time if it were a real emergency me or my daughter could have been robbed or killed if a true intruder was in the house! This is unacceptable!

Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.

The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.

Beware of these cheaters (ADT). I used their service for 10+ years…their service has been declining day by day. They don’t care about existing customers. First you pay a lot for the equipment and then after one year warranty period, they charge you for any failure/visit.Also, Police doesn’t even respond to their calls in majority of California cities (don’t know about other states)Finally, I decided to switch to a ‘better’ option, and I called to cancel. First they tried to convince me to stay with ADT, and later when it didn’t work, they informed me it will take 30 days to disconnect my service (so they can charge another month of monitoring fee).What a ripoff !Keep a distance from them.

I paid premiums to ADT for seven years. When my system started beeping, it took me two sleepless nights, three days, and five phone calls to get help , I discovered I could not have used the system anyway because I did not remember my password. ADT has no security questions that they ask to verify who you are. What a waste of money! When I decided to end my service with them, I was told it would take a written letter and thirty days to stop the service-time to collect another premium. I do not recommend this company. I give them zero stars, but the review would not submit unless I gave them some stars.

Sales reps are very rude. Never called me back to see about moving my service to another house. I called and disconnected my service and they didnt do it until they collected another month of money. They turned it off the next day. Rip off

Hi,I am a recent empty nester, and with my security system whether I am home or gone I can rest assured of my safety.

Fortunately I never had to an incident that tested the system or ADT’s response so it is hard for me to give a full review. I was happy with the system and the price paid for it. The system was low maintenance and easy to use.

Gary from erie pa.he explaind every clearly how the system works. Did a quick and great job. Good things dont come cheap.

We previously had ADT and having this service provided us with a great peace of mind. We moved into a rental property approximately three years and now have no home security provider. We plan on purchasing this home and I can tell you the first thing we are going to purchase is ADT again. The only reason I gave this review a 4 star instead of 5, is because of the delay in response time when we do not respond. The Home Security Provider first calls us to confirm then calls police. By the time the police receive the alarm there is several minutes in delay. If help were needed right away, I believe it could be a little bit of a downfall – however, overall I know that my home is protected and even with a few minute delay – know that help would be on the way.

I had ADT in the past. The service was fine but the cost was always high.

The alarm never fails.If there is late night movement around my home ,be prepared for a loud buzz followed by this is ADT.

Except for some random alarms I felt confident I was protected.

ADT is the best, hands down. The cost might be a little more, but the value is better than their competitors!

I got ADT because of their Great Reviews & affordable prices. Thank you ADT for my Peace of Mind!

The alarm would go off on its own for no reason. I was robbed 3 times while under service.

When I got divorced and moved into a new home with my two young boys my parents purchased me an ADT security system. I didn’t think it was necessary, but I’m so grateful now. I don’t have to worry about putting my kids to bed and thinking “what if”. ADT monitors all of those what ifs. We are all safe at night and when I come home to an empty house with my boys in the evening I can feel secure that my house is as well. Thanks ADT and mom and dad.

Good

They have been reliable and have called our phone and then the police when we accidently set off the alarm. No complaints.

ADT saved my life. I appreciate great security, and they furnish it.

I found ADT to be a great security system.

We’ve had two homes that we’ve had ADT in, and we have very pleased. Their customer service is great.

Adequate but went with CPI

So far the company had been great.

ADT had every thing we wanted. We felt safe and secure. We used them for 5 years. We found we had never had an occasion we needed to use their service other than the monitoring, so it became an unnecessary expense.

Our home use to have ADT but dropped it to save money, invested in solid dead bolts, have 2 medium/ large dogs and few guns. If you break in when we are home we are prepared to greet you. Maybe in the future when we can afford it we will renew it. I am certainly a fan of having a system.

My daughter loves her ADT Home Security System, she has more peace of mind about her house when no one is home. If anything unusual happens, ADT personnel will contact my daughter or her husband, before and after their people respond. To para-phrase: when the cat’s away, the rat’s can’t play.

Never had any problems

seemed to always be working fine. I never had the need to use it more than periodic checks to confirm working.

Had great features, is affordable and in conjuction with motion sensing lights I feel very safe. If the world ever ended I would be the last house to fall.

I don’t feel safe without one!

ADT has always provided a high level of customer service.

We use this system and it works great. It is such a piece of mind.

As a housewarming gift my parents purchased the first 6 months of an ADT subscription. Being a single 27 year old female – this was crucial to my peace of mind while home or away. Having the app to be able to quickly see the status of my home at a glance was wonderful!

I love how ADT protects the home.

We chose ADT because we like the simplicity of it. You get the security and safety without all the extra bells and whistles which we prefer. Great company.

I’m very happy with my security system. It is easy to use and customer service is great. Sometimes price increases ,but I call and most times they reduce the price.

ADT goes above and beyond helping us stay safe.

I recently purchased a ADT system and I was very pleased with the customer service that they provided.

ADT is a great home security provider. It gives me a piece of mind when I am home alone. Being in a neighborhood with higher than normal crime, I feel safe. Customer service is also very good.

Happy with service

i feel safe and secure

I have been an ADT customer for years now and have never had any problems with technical or customer service. Great company!

If the alarm went off they would send the police and call immediately.

They were good. I like the fact if there was an alarm they would immediately call.

ADT has been the best of the monthly $ suckers. If i didn’t need the automated police notification, i would use a self notifying alternative.

ADT is a great company, they moitor my home and my neighbors home as well. I’ve never had any problems. It’s affordable and quickly installed.

GREAT COMPANY

GREAT COMPANY

My sister had this security system. She was pretty happy with it, but she said there was once or twice that she had to speak to someone about small problems. It was only billing problems, not security!

A good company that keeps you safe

Awesome customer service

In our old house, we used ADT so that we could feel protected at all times. It’s a very good company. The customer service is supreme. We felt confident that investing in ADT was the right thing to do. No regrets whatsoever.

Aside from the occasional false alarm (I’m not counting the ones that were our fault, so just cat and dog stuff) this ADT was everything that I wanted it to be. The peace of mind that it granted was especially comforting when we had the baby.

I`m pleased in every way with ADT service which I had for six years.

They have always been efficient and reliable

love it and is reliable

Too expensive

ADT was a good fit for my family & home at the time. The stickers and warning signs placed in the front of our home were a great deterrent on their own. We lived in the house for 12 years and never experienced any break-ins or crime.

Alarm Goes off without warning sometimes, but all in all helps me sleep better at night

Very good system

I always felt safer knowing ADT took care of me.

Haven’t had a break-in yet.

It’s fine right now, but I am interested in seeing what others offer.

Great!

I’ve had ADT for years. They are sufficient and all customer service reps are kind and helpful.

Found this company to be unfair in its business practices

Good service, but costs too much

Everything works exactly as expected.

Worked great at first, then discovered that the lines needed to be “cleaned” and it was extremely expensive to maintain.

Good monitoring, reputation and reliability. Top quality system.

I accidentally went outside not knowing our alarm was on. We got two calls immediately from ADT (we had our phones on do not disturb so we didn’t answer) plus voicemails. Approximately 5 minutes after the alarm being set off, a police officer showed up at our door. Fast response time even though we didn’t need it.

ok

We’ve never had any problems with ADT. The system is great.

great

It just didn’t work as it was supposed to.

When I had this service it would go off randomly. I had to call a tech each time and get them to come out and fix it($$$). This happened so often the alarm was like a daily reminder of how much money I was wasting. When a window did get broken by a burglar/delinquent-silence. I would not recommend this at all.

We had ADT at my work and they were great to work with. They were quick to respond to alarm calls and always friendly yet professional.

Great system. good support. A little pricey but makes you feel safe.

Loudest alarm ever!

I love that our alarm system can be activated and deactivated using our smart phones. How awesome is that?

There is a monthly fee and customer service in not the best. But it is trhe largest provider and network.

My house is protected by ADT because I pay them to protect my house. And they do a great job.Thank you.

My family has been using ADT for home security for two years now. I always feel safer at night when I turn on the system. We set it as away when we leave for trips, and I know that if there were a break-in, it would be handled extremely quick! We accidentally set the alarm off ourselves once and someone called us within a minute. Definitely worth it.

My family has been using ADT for home security for two years now. I always feel safer at night when I turn on the system. We set it as away when we leave for trips, and I know that if there were a break-in, it would be handled extremely quick! We accidentally set the alarm off ourselves once and someone called us within a minute. Definitely worth it.

In the house I have now I do not have a security service but I did in the last house I lived in. Their service was awesome. From installation to customer service was A+!!!!

Love this service, I ALWAYS feel secure and safe.

I signed a 3 year contract with ADT and while the did provide security services it was at a high cost. Apparently the original quoted price was a promotional price because every few months my bill went up and up and up. By the end of three years I was paying almost double the original price. There was nothing I could do because it was extremely expensive to break the contract. I have learned my lesson and wont do that again.

We used an ADT security in a previous home. The system was easy to use, even for our kids and the price for monthly monitoring was very reasonable. I’d recommend ADT for anyone looking for a home security system.

We have had ADT since 2011 since buying a new home. In the last 5 years we have had a few incidents. The phone rang immediately when the alarm went off. They were very quick to handle the situation & their customer service has always been excellent. There is no comparison to other home security monitoring services. I feel much safer knowing I always have 24 hour protection in my home.

ADT made us feel safe, it also didn’t give us any sleep. It would throw false alarms 4 times a week and it happened to be in the middle of the night. I don’t know what kind of system they install but something has to be defective. It’s so hard to talk to their representatives because they hold time is 10-15 minutes. Unbelievable!

Like them alot

I have had ADT for over 5 years. They have always been quick to answer concerns and provide very competitive rates.

I was very happy with the start of the service the install was easy and quick. The service was great for the first year. Then they changed the price on the monthly service. They wanted twice as much as their intro offer so I had to cancel. It was not worth the expense.

i had adt a number of years ago,it was good for the first year or so then the price started going up a few dollars at a time,they could not tell me it was not going to happen anymore so i cancelled them.

So- So

not good

ADT has been great and had no problems with them. I have no plans of changing to any other company!

while they provide decent protection they raise their rates even when you have a contract. Not cool

Poor customer service. Nasty over the phone./

We have had ADT security in our home for many years now and have always had a good experience with it. Easy to use/control and friendly, helpful customer service reps.

Awesome system

A bit expensive but product is good.

This security system gets the job done.

we don’t use it very often but when we do it works fine

I have ADT and am very satisfied with my services. I feel safer by knowing that ADT has my back. Worth every penny.

Have had ADT to for number of years. The central alarm noise malfunctions from time to time and won’t stop. This does not happen often maybe once every two months, but it is annoying. Haven’t had a break in yet, so I guess its doing its job in one way.

Adt has provided excellent service

i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra

Safety is a factor with ADT

The company has been good in calling to be sure all is well. They also are prompt with repairs. Thankfully, I have not needed them in an emergency. My understanding is that they call the police and do not send a company employee. This procedure would slow down response time.

ADT provides great service as well as quality protection for your home.

The cost of the system was OK. The monitoring is very high since all of it is done by computer now days.

Been with them many years Had good service for all those years.

The monthly service fee isn’t high but they nickel and dime you for everything you install. Cameras, sensors, keypads, etc. should be included. Also, it’s annoying that the keypads aren’t touchscreen.

works great. never gave us any issues. i recommend it.

Could be better

When I purchased my home 11 years ago, the first things I did was to change the locks and call ADT. ADT has been on guard protecting protecting my home from intruders.I feel safe with ADT.

We have used ADT for the past five years. We find it reliable and secure. Their support services when the alarm goes off is excellent. (Usually it goes off because of “operator error”.

Tehy do a great job of keep eveything running. I feel safe when i am at home i feel protected and i also don’t have to worry about my house when i leave. Adt has everything covered

We love this product and have used it for years!

Very good no complaints

I would highly recommend ADT! They are great and always one phone call away when I have any questions.

The alarm system was one of the first editions, having to use a actual key to set & un lock it.

I love having ADT monitor my home. We have had the system for only a few months, but we already feel so protected and having two very little children at home, we love having that peace of mind knowing that they are safe.

I haven’t had a break in or any problems since having the system installed.

I am happy with the service and feel much safer since having ADT installed.

This is an amazing service. Your family will feel protected whenever you are home or whenever you leave the house. You never have to fear when you have ADT secured in your home.

Good

when I owned a home I use ADT security and they were great , system worked perfectly and if there was a problem (and these were few) they responded within 24 hours

There were a good company and provided reasonable customer service.

GOOD SERVI

I’ve used it,and really liked that it was dependable. A good brand. My family uses it.

affordable and reliable service like that if door is opened you hear a beep

ADT has a good system and service, but is on the pricey side.

There service was quick to respond and helped us a great deal when our home was broken into. I would highly recommend their service. Their service reps were kind and knowledgeable, and their customer service was excellent.

My mother is protected by ADT and they do a great job!

When i had to live on my own and travel a lot, I knew my home and belongings were protected since I used ADT as my security company. They did a great job and I love their products with terrific service.

They came to my house and changed agreement so I never signed they left and still try to have me pay for no service and they say they will take me out of their harassment but they don’tHorrible experience and you can not trust them Images they want to protect you but instead they invade your life with no reason.

We have had only problems with ADT services for our business. Their response time to an actual burglary seems to be in excess of an hour or more. When confronted with an issue with their services, they make up any excuse to not be held accountable. Also claims to have a six-month money back guarantee. ADT provides poor customer service and acts with negligence.

System set up was incomplete and prone to error alarms. Company was unresponsive and provided poor service, but then tried to charge us for 2 years when we moved out of the country – avoid if at all possible!

Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.

My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!

ADT is not an honest company. Worse company ever. Very bad customer service , useless and they toss you around from one vendor to the other!End result nothing we can do , just pay your bill and shut the hell up.I would never recommend this company to anyone and I will make sure my comments are showing on every social media .Bottom line, they don’t tell you that you are locked in a 3 year contract ,and if you relocate , they will renew your contract for a new 3 years term!What a rip -off.

I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.

I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.

ADT very dishonest we was on auto pay and it messed up which put us behind a little we called got it corrected they cancelled our service after telling us they had it worked out we went two days not knowing the service was off no phone calls nothing we found out on a Saturday they wouldn’t talk to us said call back Monday during business hours. They put my family in danger by giving them a false sense of being covered then just no concern wait till Monday. This company is very highly overrated and not trust worthy. I wasted a lot of money and my family is still not safe. Thanks ADT for nothing.

Do not use ADT! The salesman was a fast-talking con artist. My husband and I felt pressured to sign a contract without having time to read it. The salesman lied and told us we could cancel anytime. The contract is for 36 months, and if you try to cancel, you have to pay an incredibly large sum of money! Customer service is rude and antagonistic, and the actual alarm service itself is defective. Please don’t make the mistake that we did!

I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.

We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us: ADT.Don’t sign with ADT!!You will read similar warnings on blogs, comments, feeds and other online reviews – if you haven’t already signed a contract – then you’re luckier than most, keep your money and find another way of keeping you and your possessions safe!It’s no surprise they score 1.9/10 on ‘Best Home Security Companies’ by 648 reviewers..Here is why:No Free Installation With Traditional Plan36-Month Contract Required Outrageous cancellation termsExcessively long call times Pushy sales tactics Regularly increases monthly fee for no reasonRequires written, signed-for letters to acknowledge any customer requests/complaints Many Negative User ReviewsPlethora of BBB ComplaintsIf you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others.It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT.We deserve better.

Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.

Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I’ve called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it’s easy to cancel if you’re under military orders to move – just provide a copy of the orders they say. But the reality is that they’ll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling, I can’t cancel service and I’m stuck paying for an alarm system on a house I will no longer own.

Even when it was a false alarm, thank goodness ADT was there. Better that way than to need them and not have them!

Did not install a working alarm system, took four visits to figure out why. Nine months later it’s still not working, they are still charging me and I am dealing with terrible customer service to try to get out of my contract. Forget about ADT.

Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.

I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.

Its indeed the most secured system in America but hats off to the service and maintenance cost which is phenomenally low.

When we purchased our system it was for peace of mind for our home. Never would we have thought that it would be what saves our daughter. Thanks to ADT when her ex-boyfriend came through the front door they alerted the police of the intruder alert and just almost a mins after police showed and he was found trying to kidnapp my daughter. The quick response of alerting the police is what makes me stay and will forever be a ADT customer. Forever grateful.

2 months ago my truck was broken into,my wallet swollen and my bank account drained.i will never forget the following day at work.the whole day I was worried about the thieves having my driver’s license and knowing my address.i didn’t have a security system and feared they would return and rob my home as well.with 3 children at home in couldn’t help but to be frightened and worried.as my day at work was coming to an end,all I could do was pray for some way to protect my family.i was home about 2 hrs.when there was a knock at the door. It was ADT!They explained how they were in the area selling systems and could choose 2 homes for a special promotion.they chose mine as one of those home.they did and said all the right things.i now fell my ho.e and family are so secure now.i told my family about my praying and God delivered. Thank you ADT.I would recommend them to everyone,and give them 5 stars.i am a very happy customer.

I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.

I needed to feel secure while sleeping through the night with my family and I. I must say the wireless system is amazing being that I am able to see and know what was opened and closed last. The installation tech was knowledgeable and professional making sure that safety was top priority.

There were some break-ins in my area so I got the alarm system from ADT. The rep (who installed the system) disucced my concerns with me and (in addition to their system), he suggested I get a dog.I got a very large and vicious looking german sheppard (who is actually a sweetheart…) and the combination of both the alarm and wolf have given me a sense of safety. It works!

I had ADT for awhile when I first bought my house. There were some issues with the alarm going off for no reason, but when that happened I called them and they fixed the issue right away.Forunately, I did not have a break in during the time I had the service. I think it helped that I had an ‘ADT’ sticker on the front door.

Thanks to my ADT alarm system, my autistic son is thriving today… Being the parent of an autistic child is very challenging, specifically when his sleeping pattern is so off that we (the parents) are completely exhausted. I had my ADT system for a while and actually was planning on opting out of it. Because I had more “important things” to take care of. One day while at work, the person I left in charge of my child fell asleep, my 3 year old wanderer was actually about to open the door, and the alarm send me an alert as well as another to the police. I’d called home to make the sitter awarded of the situation. That alarm didn’t stop an stranger from entering, but stop my son from being harmed or taken… Thanks ADT….

We were happy with them!

By far the most product knowledgeable staff on any product ever created that I have been willing to pay top dollar for. The staff also seemed to enjoy their job and so it made for a delightful demo on all the audio features available. It was great and nice.

5 years ago my next door neighbors were robbed. I’m not sure what they took but what we knew was that there house had been watched for days by this guy. None of us in the neighborhood felt safe. We got ADT right after that & haven’t regretted it since! We’ve never had a REAL incident but my uncle had come over once late after a night out. As soon as the alarm went off so did the phone. ADT was quick to respond. We all sleep better with ADT!

Great product!!

No issues with service, was reliable, customer service was average. They didn’t wow me or anything, but solid product/service overall.

ADT is a GREAT company, calm employees. I worked for a company, that had them, and I apparently didn’t punch a number hard enough on the key pad. I was freaking out trying to stop the alarm from shrieking, and the lady calmly walked me through what to do.

I have used ADT in the past and tried several others along the way…ADT has a more in depth response time and better coverage for the price. Compare them, review them, and see for yourself

Their customer service is top priority. I’ve had ADT for over ten years now and I have been completely satisfied. I once had a problem with one of my glass breakage sensors and they sent out a repairman that day! Amazing

We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!

ADT has great fire protection. We were doing some home repairs with a sander & it set off the alarm that we were having a fire. The phone immediately rang to make to see if it was the real thing.

I loved that you could monitor on your phone. I also liked that it was wireless so the line could not be cut by a potential thief.

Love it! We are so safe and we have never gotten broken into! We trust them completely and love them!

Loved it

I currently use ADT and it’s kind of like breathing. You don’t realize it’s there until you focus on it. I haven’t had any security problems since purchasing a package so the ADT sticker must at least be a deterrent. Otherwise, ADT doesn’t really have that much of a presence – no service checkups or updates.

When I lived with my friends in a house by ourselves, we had ADT. We definitely felt safe knowing that we had this security system..especially being 3 20 year old girls living alone in a house. We never had any problems but it put my mind at ease knowing we had this service.

They were a great security system! It was amazing to have the peace of mind having this system watching over our home when we we not there. I would for sure recommend this security to all family and friends..

GOOD SERVICE

I have had ADT for years now and have found them to be reliable. On a few occasions I set the alarm off by mistake and they called immediately to check on me. They were very nice and understanding about my mistakes. I feel safe knowing I have their alarm system in place.

I loved have the security of the ADT system. We had it in our old home before we moved! I was very secure when we were in the house and had the alarm on. I was comfortable leaving our home with the system armed and felt my home and household contents were safe. We had the system for more than 10 years and had no problems. A few battery replacements was all. They called every time we had a false alarm, which was usually our error. I loved the feature of the disarming the system but entering a trouble code. That made me feel extra secure. ADT kept my family safe and our house secure.

This service makes me feel secure when i’m home and when i go away. Great service.

Before I met my new husband I was a single mom for a while and by myself with 2 kids in the house sometimes got a little scary. I used to be afraid someone would break in the glass door even though I had a stopper in to keep it secure. Once I had ADT I felt totally secure and able to sleep at night. Never had any problems with them. Would recommend them to anyone.

I’ve had ADT for over a year and have been totally pleased with their service and my system. The installation was thorough and the installer walked me through everything. Getting this system made me feel more secure in my urban home. They have a quick response time and make every effort to ensure the safety of their customers.

As a mother of 4 and wife of a police officer, my families safety is my top concern. ADT allowed me to feel safe and comfortable even when my husband was gone working long hours. If you want the best for your family I highly recommend ADT!

I have only known nothing but good about this system.

My husband was the warden at several prisons in our state, and so we lived in housing on the prison grounds. Surprisingly, it was a safe, secure, relaxing environment. When he got promoted and we moved back into the house we owned “in town,” we left the “gated community.” It was much different, and we felt a security system would lend to much needed peace of mind. The system we got was easy to use, install, and works very effectively for a reasonable price!

My home was broken into and burglarized some years ago . I decided that I had enough and got a security system from ADT. It was the best decision I’ve ever made . I got great service for a good price . I finally could leave my house knowing it would be okay . I rent now out in the country and have no problems .I plan to buy a home soon and I will definitely use ADT again! Home security is all about having peace of mind . In this day and age it’s a must !

I’ve has ADT for probably about 10 years now and I am very happy with their service. It’s wonderful to have the peace of mind that a home protection service with ADT gives you! I wouldn’t be without it!

ADT is the only system I have ever owned, But I can say I was pleased with it.

its good.. response time is very good

Very reliable. The people at the customer service desk are friendly and actually seem to want to help. I have been very happy with both the system and service.

Never had a problem and customer service was always helpful when needed.

i had ADT when i lived in knoxville tennessee in 2002 i had a burglar scared away by my alarm i was home alone very thankful it worked like it was suposed to no telling what the outcome would have been without it

NICE SERVICE

The few times I forgot and the alarm went off, there was always a quick response. I haven’t had to use them, but I do feel safer knowing I have a security alarm!

We’ve never had to worry about the security of our home because ADT has always taken care of us. Knowing that our house is monitored makes us able to go about our day to day routine with one less thing that we have to worry about. We’ve always had great service.

We have had ADT for years and have never had an issue. System is functional and easy. Price is good. Customer service is excellent. We will probably stick with ADT forever.

Awesome stuff, safe as a bug in a rug.

Use to have the system at my other house. A few times I forgot the code or put it in wrong and I received a phone call. If you give them a secret code then they will call off the police for you. May be they should have 2 secret codes one for when you are in danger (like maybe if there is a person standing beside you with a gun forcing you give the correct code) and one for when you are not in danger.

We had ADT security for several years and were very pleased with the service. The technicians were friendly and helpful. Would definitely recommend.

They are reliable and fast at there service and that is why i give them a five star trustworthy and honest is a secure feeling we all want and they made me feel this way

My mother has the ADT system installed and I can rest easy that she is well protected!

I really feel safe knowing that ADT is around. I feel especially safe at night, when I’m sound asleep( I sleep like a horse). I would recommend ADT…for me it stands for “ALWAYS DEFENDING TERRAIN”

I had the standard alarm system for my house. There were several reported criminal activities in my neighborhood with loss of property and sense of safety. I called ADT to upgrade my system for many reasons including I was going away with my family and it was time to protect my property.They came out and installed sensors and a camera so I could take a quick look around the house from anywhere on my laptop.I can leave home without fear that the alarm will alert the police and I can take a picture of any unwanted intruder in the house.

Consistently worked with no false alarms. Made me feel safe in our home. Liked the ability to quickly call for help if needed.

I had ADT monitoring a few years ago. They did an awesome job. When I had to call when going on vacation, they were very helpful with instructions on what to do and who they needed to contact in my absence.

ADT has been a security company with my family for many years! When we did have a burglary they were right there on time and the system worked perfectly. I would recommend ADT to anyone who is looking for a good security company and a company who has been around for a very long time.

I have tried many companies and nothing compare to ADT! I recommend it to everyone! Their customer service is out of this world amazing! No one keeps my home safer than ADT!

When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.

This company is the best they stay on top of any and all situations they would all for an alarm would recommend this company to anybody

I had the ADT alarm system installed and I feel so much safer It is easy to use and I feel very protected

My mother-in-law uses this service. Very good response time and they let me know too if there is emergency!

ADT tried to sell me more than I needed but in the end they were just your average security system nothing special. I do have to say that this was a couple of years ago

I have ADT at my home and I really like it…THey are quick to call me if there is any trouble and they will come out and fix anything that is out of whack. I would recommend them to anyone for the response time and the security feel.The only issues I have had with them are the window alarms dont get them if you dont want to go home everytime it thunders..wow that was nuts..And the price seems to be a little steep..But I will keep them for my familys peace of mind..

I feel safe knowing nobody can break in without me knowing.

I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.

Reliable, functional, and easy to use.

My husband and I currently use ADT as our security provider. We love it! We feel safe and secure, especially with our 14 month old in the house. I wouldn’t feel comfortable sleeping at night without ADT.

We just moved into our first house 5 months ago in a neighborhood we didn’t know well, and getting a security system was very important to us. We considered several, and ADT just seemed to have the most bang for our buck. Our system hasn’t disappointed us one bit. Usually when I walk out of the door, my hands are full while I’m juggling a toddler. The app helps so much so that I can activate our system from my phone once I’m in the car.

I trust ADT with my family’s safety and I’m glad we installed it. Being safe and having peace of mind is practically necessary in today’s world. Thanks for letting me speak my mind and review!

I was with ADT for a couple of years and I had terrible service with them, when my contract was up with them I cancelled my service. On top of that I always pay auto pay and they kept taking payment out even after I had canceled for 3 months they finally stopped the payments On my part I would not recommend ADT

I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).

I had service with ADT for a number of years. During that time, I had one minor kitchen fire and incorrectly entered my alarm code one time. I was able to put a lid over the pan to extinguish the fire, but ADT called almost before I had done that. The night I entered my security code incorrectly, I went straight into the shower and didn’t hear them calling. (Living in a condominium, I had a silent alarm.) By the time I finished my shower, the police were at my door.Fortunately, those were the only two times the alarm went off, but I was impressed with how quickly ADT responded. I had shopped around before getting the system installed, and they were also offering a very competitively priced package.

For the price you pay this is a “decent” home monitoring system. Any home monitoring system gives me the creeps, however, you still need another line of defense even though you have a home security system.

I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.

Free and fast installation. Had ADT for more than a year now. I feel safe to know that help is just a button away.

When your kids grow up, you don’t stop worrying about them – OR your house. With remote access I can check to make sure the doors are locked, and even when she doesn’t pick up the phone, I can check on her, too! Because as any parent knows, your kids are far more valuable than your stuff, and peace of mind is at a premium when you’ve got teenagers!

An ADT system was already installed in our home when we moved in. When we active our service, the rep was pleasant and helpful. We’ve never had a problem with the system other than battery issues, but that’s a given. Anytime we’ve had to call in or tripped the alarm, customer service was a pleasure to speak with.

i love adt because not only do they have great security system deals going on, but they come and install it and make sure its working properly! they have 24/7 customer service, and if there is an intruder their response time to get the police to your door is 5 minutes or less! i think this is amazing, definitely worth your money and piece of mind!

ADT’s security system provided peace of mind when I was a single parent with my two daughters. I could go to bed at night and feel that we were all very safe and well protected. The sense of security allowed me to rest each night knowing we were all protected. One of the best things in using ADT was that I never had a “false alarm” while using their services. I had heard of other services that would often give false alarms frightening everyone in the house. This never happened with ADT. When someone in the house would forget to unset the alarm and open the front door making the alarm sound, I always received a call promptly to make sure everything was okay. I was always asked for our password, also. When the responder was satisfied that all was well in my home, they never acted as if they were irritated with my own error. ADT provided great service. I am currently moving into a new home within the next two weeks and have chosen ADT again to use for my protection services.

ADT is a well known company with attention to detail when the need arises. As a homeowner I have used ADT in the past & they were quick to call when the alarm went off, & quick to ease my fears. I would recomend them to anyone who is in need a a security service.

ADT was recommended to me by a friend and although I never was able to take advantage of what they offer in security due to finances, I did find them to be very helpful in answering my questions when inquiring about their services. Thank you!

This service was good for our home. We were given options of protection/monitoring and could configure the system to both meet our needs and butget.

Love the quick and easy system. Always available for tech help and very trustworthy!

We have absolutely no complains about ADT there monitor system hands down are great, from the moment they installed it to there monitoring =) there just pure awesomeness.

Key pad is easy to use. Well known name brand for a deterrent.

ADT has kept our home safe for years not and wouldn’t trust our family with anyone else.

ADT system was okay. It was very basic and cheap to have installed. It wasn’t very sophisticated and seemed kind of cheap. It better than having nothing! Also the monthly monitoring was kind of high. I could find cheaper from a local guy.

I have called them in the past to use their services. They were both rude and very pricey. I did not have a good experience with the phone representative and I decided not to use them or anyone for that matter.

Have had ADT since 2007. If I could pick 4.5 Stars, I would. Was away a lot and needed security for my wife and our pets. Between ADT and the Lacon LEOs that security for me, my wife and our extended four-legged family has been achieved. The inability for ADT to put my detached garage on the systemis the only reason I haven’t rated them Five Star.

Our ADT system is more than we could have asked for. It was installed quickly and everything was explained in detail. The system is very easy to use (our kids know how to use it!) and we feel safe and secure knowing our system is in place and professionals are there to monitor our home safety.

When I lived in my old house I had ADT! Best ever! I never had to feel insecure about where I was or if someone was going to break in!I always felt like I was not in a town with thugs and thieves around! Thanks so much for making me feel so safe!

When I looked at all the available security providers, ADT seemed to have all the features I liked and needed. I worry about my wife and children, and of course my dog. ADT seemed to provide all required tools to protect. I feel ADT would be a great addition to my families safety!

I don’t currently have a security system, but in the past I’ve used ADT. They were always very friendly. I’ve never had a break in or really needed it, but I’ve always loved the feeling of knowing I was safe.

With 5 kids and 1 on the way, the feeling of safety is priceless. About 7 years ago our home was broken into while we were home and ever since I have had horrible anxiety that no amount of locks, dogs or my husband could fix. Thanks to ADT, I can finally enjoy my home and family without the worry.

My family and I really enjoyed having ADT security. Whenever the alarm would go off, ADT responded within seconds which assured me that I could trust ADT. Unfortunately we did have to replace ADT because we found another security option at a better price, however, I would recommend ADT to anyone.

When we moved to this non-urban area eleven years ago, we felt we needed a security system which we hadn’t felt we needed before as our previous city home was a large, fortress-like house with iron gates. We didn’t even shop for a security provider as ADT has such a wonderful reputation. We have always felt secure with our alarm system and appreciate the ease of being a customer of ADT. Great service with no hassles.

In the past we used ADT it was alright but pretty expensive. To add things to your service was very expensive. I also was not happy with the response time as we live in rural area it took them over 20 minutes to call back, this happened a few times just glad it was a false alarm.

I had an ADT security system at my last house. Having ADT made me feel safe and secure. The ADT sign in the yard made people think twice before making the bad decision of wanting to break into my home. I would advise all homeowners to have a security system.

My family has had ADT my entire life, over 20 years. As our family has grown and aged it has been with us consistently. There was a rash of breaking and entering in my area, and my family really felt safe knowing that ADT had our back.

Have used ADT for years….They have great customer service and have updated my equipment several times over the years at no charge,

ADT works very well !

Our family chose ADT as our Security Provider many years ago. We would occasionally travel, and ADT was the company that we trusted with our families safety while we were at home, and our personal possessions while we were away. ADT provided peace of mind that we would not have had otherwise. We owe ADT a great debt of gratitude for assisting in keeping our loved ones safe.

I was concerned about safety. I am a single female moving into unknown territory alone. I do know the neighborhood, but things change. So with metal screen doors, locks on sliders, and windows, I embrace the move. Wish me well.

We had ADT some years back and they were very professional and on top of things.

My father’s house is wired with ADT security and one time a thief broke into his house while he was away. ADT sent a alarm message to him and he confirmed that a trespasser must have been in his home. The police were called but the thief left before they could catch them. Regardless it scared the thief away and he ended up not stealing any valuable electronics or keepsakes. ADT has always had friendly customer service and the installation was quick and easy. My dad has been very satisfied and because of his good experience I plan on installing ADT in my new home. Although it costs money to install I believe the money is well worth the investment to protect your valuables and make your home safer. I would recommend ADT for any home. You never think theft will happen to you but when it does you want some security system in your home; trust me.

We no longer have ADT protection services, but when I did, they were excellent.

I decided a few years ago that my family needed a home security system. ADT was the one we decided to go with and I must say, we LOVE it! They are always so kind and helpful and there is nothing like going to bed at night and not jumping at every creak and pop we hear! I know my husband loves not being shaken away to go “check the house” LOL!

I have been using ADT for more than 10 years now. I love them!!They are prompt and precise. They always call when I trip the alarm or if the fire alarm goes off. Their prices have gone up but the service is top knotch. Would definitely recommend them to anyone looking for a security company.

ADT has helped my parents and also myself feel secure and safe. Couldn’t ask for a better and more reliable company 🙂 Thanks so much!-James

We purchased our ADT Security System 12 years ago, and we have been very pleased with the professionalism and quick response in the few times we have had to use it. Their was a break-in in 2009 while we were out of town on vacation. They called us immediately and the people were caught running down our street thanks to the quick response from ADT and the Sheriff’s Department. Of course, our teenagers have set the alarm off a few times while we were at work, but ADT handled it for us and were completely understanding and professional! We are so Happy and feel so Secure whether we are at work or on vacation!

I wish the batteries lasted longer in the smoke detectors and door & window sensors but I’ve always gotten excellent customer service when the technician came to replace them. Its a bit pricey for the upgrade to the new iphone technology based security system so I’m stuck with the old stuff. Still, I do feel secure knowing its in my home.

We had ADT security installed in our home. They were very prompt and respectful. They explained everything to us prior to installation and addressed and questions and concerns prior to installation. They called to follow up with us after installation to make sure that we were satisfied as well and all questions answered.

I love the ADT Security system. Not only do I know my house is safe when I am not home, but I know my family is safe every minute. We had a break in on our street and I can now sleep sound with the protection of ADT. This system is easy to use and reliable. Five stars is not enough.

When we purchased ADT Security Company we thought it was kind of expensive, but we were willing to pay the price because when we would drive around in nice neighborhoods we would see their signs in so many peoples yards that we assumed that they must have been a good choice. Boy, were we wrong! We did not have get the service that we expected. Our alarm kept going off at all times of the night and day. Our neighbors started started complaining. The police even came out numerous times, and they started getting frustrated with us. I was even afraid that we might be sued fro disturbing the peace. Then when we would call the company, or they would call us they were many times very rude, or irritated. Needless to say, they weren’t worth the price, so we cancelled their services, and have been shopping around for someone better. Maybe each town’s ADT company is different, but now I warn all my neighbors, and friends to go with someone else!

ADT has been nothing short of amazing over the last 5 years that my family has used them. We have had security scares in those 5 years, and the employees at ADT (and especially our local police!) have been awesome at handling those situations. I just can’t say enough about ADT!

We were very pleased with ADT in every way. Luckily, we never had to use it but I think that the sign itself is a good deterrent. The one time my Mom set off the alarm they called immediately and helped her reset it, and a policeman responded in less than 5 minutes.

My family’s experience with ADT has been nothing but professional and pleasant. Chris sat down with my husband and I one evening going over the security plan we were interested in and all that it entailed. After Chris left, my husband and I couldn’t believe how much better we felt after talking over our home security options with him.

It’s very, im glad that i never had to use it but they are really cooperative with their customers

They are responsive and don’t get mad when our kids trip the alarm. I am sure they would show up quickly if necessary.

This system is great

We had ADT at one time & we loved it … although we moved so we no longer have it.

I was at work one day and my alarm went off. Adt called me asap. When I got to my house the police were already there. Turns out someone tried to break in my house! I am so Glad ADT was there for me! I recommend this company all the time! They saved not my life but MY HOME!!!

They use this system at many Military bases and they are really reliable.

After several robberies and attempts to rob again, my husband had ADT installed. Someone tried to break in while he was gone, ADT did the job, it deterred the robbers and all we had to do was repair slight damage to the door.

When I lived at home with my mother we had the ADT system and never had a problem, no break-ins, and no potential break-ins either. Unfortunately, I did not follow suit and get the system when I moved out on my own and my apartment was burglarized this past year. I feel like if I would have had the system there is NO WAY my apartment would have been broken in to. These systems really do thwart robbers from entering.

I have used ADT in the past and it is the best home security system I have found.

I do not have a home security system myself, But I know people that do and I have heard very good things about ADT. If I were to get one in my home ADT is who I would choose.

We live in an area with relatively low rates of home invasions and break ins so who is to say whether or not the ADT sign and stickers really discourage potential criminals. We’ve never had a window break or excessive heat, or even needed to connect with customer service so I can’t really say how they respond, or how accurate the system is, unfortunately.

I had this system in my old apartment in a bad part of town and it literally saved me from robbers.

as the saying goes you get what we pay… nice company

Can’t image to enjoy my Home unless ADT is part of it. My Family as well all my Friends are very impressed about it and totally agree with that so much that they consider to invite ADT to their Homes as well.

I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..

We loved having a security system in the house, it gave us a sense of rest. Professional Installation, prices were fair. I only gave 4 stars, because it was a little complicated using the different settings, motion detectors, etc. If they had a more simplified system (for us older folks) it would be 5 stars

I love that they have a variety of options, and make it easy to find what you need and want at your price point. I also like that I don’t need a landline to use it (I haven’t had a landline in almost a decade!)

I do not personally have home security, but from what I hear ADT is awesome. I hear that this particular brand protects well, and if there is a problem, they are promt in finding a solution. I also hear that this company is decently priced compared to it competitors and it is well worth the money and peace of mind.

ADT is well priced for the level of service provided. Online access is a really great feature. One improvement needed is the cost of equipment repairs. After initial installation of equipment, if there are any issues, it’s very expensive to get things fixed.

I have enjoyed ADT but I feel like their services are simplistic. I feel like they do not adjust to change,

I did have a good experience with ADT. It made me feel safe to have it. However, they charge extra for every additional area that you have secured (ex. windows) and that seemed a bit on the pricey side.

This is a wonderful safety system

good company did a good job felt secure

I love this Alert System!!! It really keeps me safe.

ADT is one of the most widely known security providers for a reason. They are always there and they make you and your family feel secure.

The perfect home security service at a price that’s very affordable. It is wonderful to be able to afford the level of safety provided. The system is also extremely user friendly and simple to use. Nothing too complicated! I feel so much better at home knowing I am safe and sound.

I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.

good customer service and never any problems. fortunately i never had anyone break into my house either. maybe because they knew i had a system

I love my ADT!

ADT gave us peace of mind knowing our aging grandparents (states away) were being “watched over” and were safe particularly in case of burglary, fire and any other unforeseen emergency. Thank you, ADT!

ADT was already installed in our condo when we moved in. They made it easy to get serviced started and their rates were great. Been a pleasure having them protect us. Makes me sleep easier on the road while my wife is home alone

My friends home was being broke into while they slept and the alarm starting going off they were awoken and the person breaking in ran..so happy they are safe

We are a customer for over seven years and is satisfied with our service.

We used ADT for over 10 years and lived their service!

We have had our current security system for about a year now. We have been extremely happy with it, our favorite feature being that we can access our system from ours phones. Our installation was quick and professional. The only reason for 4 stars instead of 5 is lately the system has been failing to arm. When we called to ask the company, they said the chip needed to be replaced for $80. Overall we are happy though!

ADT is a great company and I had great customer service.

Used ADT in the past for home monitoring. The motion sensors gave us trouble so we did not use them. We never experienced any other problems. We live in a very small community, have security lights, and neighborhood watch so we just decided it was an extra expense.

All my past experiences with ADT have been completely positive. Great product and service for a fair price.

I REALLY LIKE OUR SECURITY SYSTEM. IT MAKES ME FEEL MORE PROTECTED. I THINK THAT HAVING A SECURITY SYSTEM IS IMPORTANT IN TODAY’S SOCIETY AND I WOULDN’T LIVE IN A HOUSE WITHOUT ONE. KNOWING THAT THE WINDOWS AND DOORS ARE ALARMED GIVES ONE A LITTLE EXTRA PIECE OF SECURITY.

The alarm system worked well. Did have a few false alarms but overall a good working system

I loved our ADT security system at our old house. There were several break-ins in the neighborhood, but never at our house because everyone could see we were protected by ADT security with the sign in our yard. It was also very simple to use. I felt very safe and loved it.

ADT protects my home and family. Crime is always on the rise here in Pine Bluff. You can’t seem to leave home without prying eyes watching our every move. We are protected 24/7. Wireless home security options keep your system connected via a cellular network with CellGuard. I love this option of being able to check on our home via cell phone. We feel more at ease when we leave home now. We have protection against burglary, fire, flood,carbon monoxide and video surveillance. Optional two-way voice intercom system lets you instantly talk to ADT whenever an alarm goes off with SecurityLink. You can call and get a free security quote, too. Prices are reasonable, and family safety is important. Record up to 30 seconds of a triggered event. Saves up to 30 days of continuous activity with a DVR. I feel this system is perfect for me and my family. Check out the website to see for yourself all that ADT has to offer. Thank you, ADT.

ADT was Past security brand that we had! We loved it! They provides great service! The sign in the yard let thieves know not to bother us! They were fast and aware of what was happening around our house! We no longer have this because we moved to a little town that does not have a high crime rate! We hardly lock our doors now! ADT was great to have and always made us feel very safe if an emergency happened! I would recommend them to everyone! Thank you!

ADT has a great track record and is affordable and dependable.

ADT we used before we got this place where we live now. It was a wonderful service and helped us a lot. Told us when something was happening like when it knew someone was trying to break in. Cops were called by them and most likely saved us or prevented something happening to us.

I use ADT and very happy with their services. Great customer services and very prompt in respond time to alarms. Price is also very reasonable. Love it. Great service to have for a good night sleep and a peace of mind.

I was very satisfied with the service I received from ADT. Although I am no longer a customer, because I live in apartment now, I would recommend them and I would also become a customer of them again if I moved into a house. They are very professional and reliable. And I never had any problems with their service.

A great service that , helps me keep piece of mind for my family. Great customer service and friendly representatives. Installation packages are pretty reasonable.

ADT provided our office security services. The system was easy to use and gave us piece of mind.

makes you feel safe

When we had ADT thank goodness, we must have been in a lucky neighborhood, we never had the need to try it. I’m thinking just knowing there’s an alarm system deters people.

We had ADT at the house we used to live in. I loved having the safe and secure feeling knowing we were monitored and able to reach help if it was needed. We had a chime on the doors so if they opened we knew someone was coming in. We had all the windows and doors covered too. We rarely had a false alarm, in the approx. 10 years we had them maybe this happened twice. The false alarms were due to battery problems and ADT quickly sent a person to repair. One of my favorite features was the secret alarm code you could enter when you got home that really meant send help. Being a mom at the time of younger children it helped me feel less vulnerable. Any time I was in contact with ADT I always had a pleasant experience and never had a problem dealing with their people. I also felt a sense of peace knowing when we all went to bed we had the alarm set and felt secure and safe.

My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.

THE LIGHT CAME ON UP BY THE GARAGE THAT MY HUSBANDS BUSINESS WAS IN EARLY MORNING STILL DARK OUT I KNEW SOMETHING WASN’T RIGHT I RAN UP TO SEE AND SURE ENOUGH ,A KID WAS TRYING TO GET INTO OUR BUSINESS HE SAW ME AND GOT ANGRY AND BECAME VERY VIOLENT TOWARDS BE FORTUNATELY IT HAD SET OF AN ALARM TO OUR LOCAL COPS AND THEY WERE ON THERE WAY SO I TOLD HIM THAT AND HE TOOK OFF REALLY QUICK LEAVING ME ALONE NO LONGER HASSLING ME. THE LOCAL POLICE CAUGHT UP WITH HIM SHORTLY AFTER, AND HE WAS TAKEN TO JAIL. HE HAD A WARRANT OUT FOR AN ASSAULT TO A WOMEN IN WHICH SHE WAS 9 MTHS PREGNANT. HE HAD REALLY HURT HER BAD. I THANK MY LUCKY STARS EVERYDAY FOR OUR ADT 🙂

A security system is a must have in my opinion. We chose ADT because our entire extended family has them and everyone likes them. I am pleased with their service and would recommend them to anyone!!

We had ADT for a couple years but and they did a pretty good job but their prices kept jumping up. We found someone new with guaranteed pricing plus the have cameras set up & we can view our house on our computer if we aren’t home.

My husband travels frequently so with 2 young children, we need to feel safe and secure. With ADT I can sleep better at night and my husband can travel without worry.

I have experienced ADT security at several different places I have lived. The customer service reps are very professional and helpful. We experienced one bad experience where the alarm was going off for some technical reason but we received the phone call and the alarm sent the police to our house. It was a big mess but the only time that ever happened and considering the rest of the time our customer service was exceptional so we kind of over looked the one bad experience.

ADT has wonderful costomer service from the instullation to the on going support. They are nationally recognized and put their customers first.

Love ADT it is defiantly the one to go with if you have children !

We had Adt and then after awhile shut it off. We recently made the decision to turn our services back on and they were amazing! The Adt crew came out to the house and updated our entire system, upgrading our keypad and walking each family member through their own pass code. They made sure we knew how to use their services to the best of our ability. We even got a remote!

we had adt for our security alarm and we never had a problem the service was great they really had our house secure.everything was put in the right place and worked.When we had alarms they were prompt in calling and never had a issue with service or customer service i reccommed adt

I have had ADT in the past and my experience with them was not at all . They were quick call if my alarm got tripped in any way and the people were always friendly whenever I had to speak on the phone with them. Over all I would say they are prompt and worth the protection ; )

My security services are currently provided by ADT. I installed surveillance cameras on my own but I felt a little uneasy after a break in. That is when I went looking for a security provider. The people from ADT are very friendly and professional. They truly wanted to help me feel safe again and make me comfortable in my own home.

I was satisfied with ADT and as a single woman, my security system gave me the peace of mind I needed to relax in my home with out fearing for my safety. I also enjoyed knowing that when I went on vacation, my house was secure. Many advances in home security systems have been developed since I had my system though and I would love to see what is available now with closed circuit cameras etc.

It sat there quietly for the longest time until that late night when someone tried to break in. I’m glad I never needed to know what that would have been like without my ADT alarm system.

We have had an ADT monitored security system in our home for more than 5 years now. We live in a relatively safe area, but I like being able to know that the house is safe when I am home alone with our young son or when we are out of town for a long weekend. The system itself is easy to activate and de-activate and we love turning the chime feature on to know whenever any door in the house is open. Some of the cons of using ADT are that if there is an issue with the system (a bad battery back up or weird beeping – which happened to us after a lengthy power outage) there can be a delay in getting a service technician to the house.

We’ve had an ADT security system for quite a while and have been quite pleased Luckily no break in and the company responds quickly to any potential emergencies. Definitely recommend.

The actual alarm system works well. The alarm is a good volume such that it will wake you up but won’t leave your ears ringing. It is fairly easy to learn how to use and operate. However, if the alarm does go off and is not cancelled, the phone operators that call rarely follow the protocol they are supposed to They are supposed to verify your identity and use a passcode to ensure you are not being held under duress, and this was rarely done. Sometimes there was a very long time gap between the alarm going off and getting a phone call to check on our safety. Overall, the system is great if you are home in the house and want alarms for your own alert, but don’t rely on the phone operators to help in a true emergency.

8 years with excellent service

No problems

We had ADT service for about 3 years in Columbus, OH. We “tested” the system several times, when our cat would accidentally set it off, or when we would by forgetting to turn it off and then opening the door. And every time the company quickly contacted us, always very professional and calmly asked for our security code. I felt very confident that in a true emergency they’d be just as responsive!

I am very happy with ADT. Maintenance of the system is extremely easy and I haven’t had to contact ADT with any issues. Their website is also extremely easy to navigate so if I need to make any changes to my account it takes minimal time. Overall, I am very please to use ADT.

Even though we never had an occasion that our security alarm was used, we were very happy with the service of ADT.

A great company to have, great customer service.

We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).

I feel safer both at home and when I’m away. It took no time at all to get used to the system and set up additional codes for those special people who needed them. So far, I’ve only set the alarm off by accident once, when I tossed open a downstairs window one morning before turning off the alarm. Fortunately, I was close enough to the keypad to stop it almost as quickly as it started. It was a great reminder that the alarm is immediate and LOUD!

Great product and excellent service! Can’t say enough good things about it!

Installation was quick but have to knock one stars for incorrect address and a very long sales pitch to buy more than what we needed. We also did not get instructions on whether the system was accessible via an app on our mobile phones.

Salesperson was excellent in answering all our questions. Installer also was great. Very happy with the system.

Our installation went very well. The technician suggested enhancements to our original order that better served our requirements.

First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.

Our ADT Technician was very professional and explained every step of the installation and use of the system. He left us his personal number to call if we had any issues or concerns. It was an excellent experience and we feel very secure in our new home.

The tech who came over to install the system was quite informative, friendly, and helpful. He was willing to put in some odd hours to work around my schedule, and it was much appreciated. Everything seems to be working quite well.

We had ADT at my old house, and never had any problems, though our neighbors got vandalized a couple times.

In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.

We had ADT at my old house, and never had any problems, though our neighbors got vandalized a couple times.

In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.

Constant false alarms with our ADT system in Bellevue, NE, they seemed to always have a reason to come and “fix” the system, of course more money from our pockets. Not impressed at all.The ADT we used in Orange Park, FL though never a problem in all the years we had it completely happy with our system there.

as good as my pit bull.. ADT is all bark (and quite loud) but no bite, so I have the BITE that completes the BArk.. =)