Vivint Home Security Review

Smart home automation, customizable plans, and month-to-month contracts

Written by: Monique Seitz-Davis  |   Updated: April 12, 2018

Vivint provides a happy medium between smart home automation and professional monitoring. And while Vivint’s plans are more on the pricey side, Vivint’s offerings can be tailored to completely fit your needs.

Vivint

Best for Home Automation

  • À la carte customization
  • High-end home automation devices
  • Remote control
  • Energy management capabilities
  • Month-to-month service plan

About Vivint

You might know Vivint for the company’s solar panels, high-speed internet, or even its door-to-door sales approach. But as a security company, Vivint offers an unusual monitoring service that’s garnered attention. Unlike most companies that offer restrictive, pre-packaged plans, Vivint focuses on an à la carte approach. You can choose however many door sensors, cameras, or smoke detectors your home requires. And all of Vivint’s devices are designed specifically with home automation in mind, so you can remotely control the ins-and-outs of your security system. Want even more flexibility? Vivint gives you the option of a month-to-month or multi-year contract.

Learn More About Our Rating Criteria

Read Customer Reviews

vivint home security sign

Price and Contract

Learn More

Tech and Equipment

Learn More

Home Automation

Learn More

Customer Service

Learn More

Vivint Prices and Packages

 

Vivint Smart Home

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Top Pick: Vivint Smart Home Video

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Connectivity

Cellular

Cellular

Installation Type

Professional

Professional

Monitoring Fee

$39.99

$49.99

Installation Fee

$49.99

$49.99

Warranty

120 days*

120 days*

Option to Finance or Pay Up Front

Y

Y

Professional Monitoring

Y

Y

Monthly Monitoring Fee

Y

Y

Included Equipment

SkyControl Panel, door sensors, window sensors, motion sensors

SkyControl Panel, door sensors, window sensors, motion sensors, doorbell camera

Mobile App

Y

Y

Home Automation Capabilities

Y

Y

Wireless Security Cameras

Y

Y

Alerts

Mobile

Mobile

User Codes

Y

Y

False Alarm Safeguard

Y

Y

*Only available with Premium Service

How Vivint Home Security Stacks Up

Smart home automation, customizable plans, and month-to-month contracts

Price and Contract

Vivint’s pricing is a bit high. But you have two payment options—one of which is contract-free. The first: pay for all equipment up front and maintain a month-to-month monitoring fee with the company. This option allows you to cancel Vivint’s services whenever you please and own the equipment outright. Your second option: finance the equipment cost and alarm monitoring fees for a set, contractual period.

Pros
  • Professional Monitoring
    Regardless of what plan you choose, Vivint provides professional alarm monitoring to ensure your home is well protected against intruders or life-threatening traumas. To prevent any false alarm, Vivint’s system features two-way communication. Once an alert is initiated, a company rep will attempt to contact you through the Sky Control Panel before notifying an emergency response team.
  • À La Carte Customization
    The world is your oyster when it comes to Vivint’s equipment. You can pick and choose the number of door sensors, cameras, or key fobs you want to include in your plan—you can even have more than one smart thermostat if you’d like. Regardless, Vivint always includes the Sky Control panel, as well as motion, door, and window sensors in every plan.
  • Upgrade Anytime
    You can upgrade your contract or add on extra devices at any time. But you can never downgrade your plan, so think twice about what you want before committing to a contract with the company.
Cons
  • Hefty Up-Front Cost
    If you opt for the month-to-month plan, you’ll need to pay for all of your equipment outright—and the up-front cost can get pretty high. On the other hand, if you pick the financing plan, know that you’ll be locked into at least a five-year contract.

Tech and Equipment

Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so you don’t have to fumble through a difficult installation.

Pros
  • Sky Control Panel
    On the whole, Vivint’s control panel offerings are great. The most notable feature is the two-way voice communication. It doubles as a safeguard against a false alarm and allows you to remotely connect and speak with people in your home. So if you won’t be home when the kids get off the bus, not to worry—you can check in with them once they arrive at home.
  • Transportable, Wireless Equipment
    Forget about drilling giant craters in the walls of your home—Vivint’s equipment is both transportable and wireless, so you can change the location of a motion sensor or even the indoor or outdoor camera whenever you please.
  • Sky Mobile App
    The Sky mobile app offers a convenient and reassuring feel with its remote control and fast alert time. You can check the video live feed from your home’s security cameras or remotely arm and disarm the alarm system from your phone. The app is comparable to the navigation you’ll find on the control panel, which makes flip-flopping between the two a bit easier for the user. Plus, you get a live feed of all video cameras in your home. To find out more about how Vivint’s app stacks up, read our review.
Cons

Rather than running on Wi-Fi, Vivint has a cellular connection. Unfortunately, this type of connection doesn’t work for all customers, particularly those who live in remote regions with little to no cell service.

  • Cellular Connection
    Not all parts of the United States have a strong cellular connection—if they have any cellular coverage at all. Should you live in an area like this, visit our Best Home Security Systems appraisal to find the most suitable home security system for you.

Home Automation

From security cameras and smart thermostats to automatic door locks, Vivint has a variety of home automation devices to choose from. Proprietary products like the Ping Camera come with nifty features like two-way voice and motion sensor capabilities. And Vivint boasts compatibility with other mainstream products, so if you’re partial to one brand in particular (like a Nest thermostat) you don’t have to compromise.

Pros
  • Wide Variety
    Vivint offers a wide variety of smart home devices, allowing you to pick and choose what is best suited for your checkbook or home. Plus, Vivint’s devices are compatible with all Nest and Amazon Echo products.
  • Energy Efficiency
    Vivint’s energy-saving devices, like smart light bulbs or thermostats, can help the planet and keep cash in your pocket—energy-smart devices reportedly cut energy costs by 30%.
  • Remote Control
    Thanks to Vivint’s Sky Control app, you get the convenience of remote control over everything from a doorbell camera, automatic smart door locks, or outdoor and indoor security cameras. And to top it off, the mobile app Is easy to use so you can unlock your front door for the kids when they get home from school.
Cons
  • Costs Add Up Fast
    The sky’s the limit regarding customization, but the costs of those ten security cameras add up quickly. If you’re worried about keeping costs reasonable, make sure you work with a Vivint representative to ensure you don’t max out your budget right off the bat.

Customer Service

While Vivint’s systems are tailored to fit your needs, reviewers stated that Vivint struggles with delivering dependable customer service—both for user questions and in emergency situations. On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. As one of its weaker points, Vivint’s customer service is worth weighing against their strengths as you decide which home security system to invest in.

Pros
  • Comprehensive Walk-Through
    Because of Vivint’s à la carte approach, the company caters its offerings to you and your home’s needs. This method ensures that you get the best security system that you can build upon down the road, rather than a restrictive one.
Cons
  • Negative Customer Reviews
    Reviewers stated that Vivint’s customer service has a salesy approach and thus frequently misleads customers into purchasing devices they don’t necessarily want or need.

Vivint Smart Home FAQs

Does Vivint have a money-back guarantee?

No—unlike many of its competitors, Vivint does not have a money-back guarantee. To find out more, visit our page devoted to FAQs about Vivint.

Does Vivint have an equipment warranty?

Yes—Vivint has a 120-day warranty for its proprietary equipment, such as its smoke detector, doorbell camera, motion detector, or outdoor camera. If you purchase a non-Vivint-branded item, such as a Nest thermostat or Amazon Echo device, be sure to check with the brand’s company for warranty details.

Does Vivint have an activation fee?

Yes—Vivint has a newly instated activation fee of $49.99.

Does Vivint have cloud storage?

Yes—it’s called Vivint Smart Drive. This convenient device, once known as Space Monkey, provides secure storage much like an external hard drive does. It allows you to stream and seamlessly upload all security camera clips with little to no effort. So you can forget about losing all important security recordings or even family photos once a device has kicked the bucket.

Is Vivint’s Sky Control app easy to use?

Yes—according to customer reviews, the Sky Control app is very user friendly and offers an intuitive feel. So you can toggle between the company’s home security devices with ease.

Is Vivint’s tech compatible with Nest or Amazon Echo?

Yes—Vivint is compatible with both Nest and Amazon Echo products.

Do Vivint’s home security plans come with yard signs?

Yes—however, be aware that the sign is smaller than Vivint’s competitors’ signage, so be sure to keep the sign visible not only during the day but also at night with a solar or battery-powered light.

Does Vivint have a smart garage door opener?

Yes—this is another security feature you can tack onto your alarm monitoring plan. Smart garage door openers reportedly increase your home’s value and safeguard your valuables from thieves.

Can I control lights remotely with Vivint?

Yes—again, one of the company’s strongest selling points is the home automation capabilities.

Can I cancel my plan at any time?

If you choose to pay Vivint up front for the entire cost of your equipment, you’re automatically eligible for Vivint’s month-to-month contract and professional alarm monitoring. With this plan, you can cancel at any point in time. However, if you don’t buy the equipment outright, you’re locked into a contract that could last up to three years.

Vivint Smart Home Equipment

Indoor Camera

Maintain a watchful eye on your valuables with the help of an indoor camera.

Video Doorbell Camera

Forget about ding-dong-ditching: an interactive doorbell camera, in addition to an outdoor security camera, can help keep pranksters and thieves at bay.

Automatic Door Lock

Whether your hands are full of groceries or the kids forgot their keys at home, a smart automatic door lock can be remotely controlled—so you or Junior can get into the house safely and accident-free.

Door and Window Sensors

When paired with Vivint’s glass-break sensor, door and window sensors enhance your home’s level of security.

Smart Thermostat

Save money and energy with the help of a smart and easy-to-use thermostat.

Control Panel

From a touchscreen to basic, push-button control panels, Vivint enables you to easily maintain your home security system.

Key Fob

Count on Vivint’s key fob to easily arm or disarm your system with the simple push of a button.

Carbon Monoxide Detector

Protect your family and detect an invisible killer with this helpful carbon monoxide detector.

The Bottom Line

Vivint is a security company best suited for folks who are looking to make the most of home automation products that are on the market. Additionally, the company sets itself apart from the rest with its customizable plans but could improve the customer service offerings.

Pros
  • Home automation capabilities
  • Energy management
  • Financing available
  • À la carte customization
  • Portable, wireless equipment
  • Cellular connection
Cons
  • Expensive up-front cost
  • Negative customer reviews

Vivint Customer Reviews

10

The best

Otaniel M. from Johnston , RI | September 10, 2018
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Peace Of Mind Away From Home

My family and I frequently spend long stretches of time away from home. Last summer, Vivint notified us of a break-in during one such absence. When I think of what could have happened without Vivint, I am so thankful for the peace of mind knowing our home is protected. Thanks, Vivint!

Nelda F. from Las Vegas, NV | September 06, 2018
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Excellent Service

Great customer services

Paulette H. from Upper Marlboro , MD | September 06, 2018
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Provides A Sense Of Security

I like having the knowledge that I can turn on my system & rest easy. It’s easy to operate & support is just a phone call away. I like my phone app & the ability to check in when I want to see what is going on (a great feature when u have a non- verbal child at home). I would receive it & I have!

Maureen S. from Louisville, KY | September 04, 2018
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Newman

This is only the second time I have had a security company. So far I have enjoyed the association and have been completely satisfied with the level of monitoring we have received.

Patrice N. from North Salt Lake, UT | September 04, 2018
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Vivint Home Security

I have been a customer for 1 year. No matter when I call, I have been treated with respect, and given the best service available. I have had the pleasure of each inquiry to be handled expeditiously and completely. I am very quick to tell my family and friends about the product and the service that I receive. I truly feel safe knowing that my home is being monitored 24 hours a day by vivint security. Thank you.

Marilyn H. from Maple Heights, OH | September 04, 2018
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Security

I have appreciated the comfort in knowing that I am protected. The security of peace of mind is beyond description. Thank you.

Nancy M. from Indianapolis, IN | September 04, 2018
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The Best Most Up To Date System

After much review of products and services, we went with Vivint. The product line is far better then the ones of all the other company’s out there. With all the add on’s you can really make your house, the smart home of the neighborhood. The app is very easy to use and has everything you need right at your finger tips. Lastly the cost, the cost is actually cheaper then its competition.

Michael D. from West Islip, NY | September 04, 2018
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Would Not Recommend

My equipment is constantly failing/going off line/not recording clips, etc. The mobile app is limited and not reliable. The wind can blow and my driveway camera will record a thousand clips, but a person or car can go up the driveway and I’ll see nothing. Very erratic. When I call for service, everyone is always very nice but I am almost always on the phone for 40 minutes to an hour trying to resolve issues. I pay every month for this service and I paid UP FRONT for the equipment, yet, if a service person has to come out, they want to charge me a fee. This equipment is less than a year old. I do not appreciate having to pay someone to come to my house to fix what is faulty in the first place and that I pay a service fee for every month. I do not believe this is good customer service. What exactly am I paying for every month if it does not cover service calls? I WOULD NOT recommend this service to anyone. It is not reliable.

Martha W. from Versailles, KY | September 04, 2018
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Security

Great service ,always ready to answer and questions

Nancy C. from Amarillo, TX | September 04, 2018
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Vivint Rocks

Love the flexability and customer service. System is pretty solid and comes with many options to meet customer needs!

Marcus T. from Upper Marlboro, MD | September 03, 2018
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Why I Love Vivint

When I leave my home in the morning and return late in the evening, I feel confident that my home is secure. I have been a customer since 2008. I know that they care about me and my home. They aren’t just a security company, they are my family.

Melva H. from College Park , GA | September 03, 2018
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Great Customer Service

Simply the best

Don N. from Indianapolis , IN | September 03, 2018
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Love Our System!

Vivint provides us with peace of mind and security. We use many elements of the system to give us this peace—whether we are home or traveling.

Patti B. from Anthony , KS | September 03, 2018
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Great Job

I like this security system because they contact you as soon as there’s a problem

Latasha C. from Pleasant Grove, AL | September 03, 2018
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Good, But Room For Improvement.

Service is great, response time is excellent. Some issues with hardware losing signal, causing some frustration. Installer did not seem very experienced, would have been better having an experienced contractor doing installation. That said, it works and we’ve had no major issues so far.

Gerry M. from Steinbach , | September 02, 2018
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Great System

Love it! Clear pictures, Real time video.

Regina D. from Horn Lake, MS | September 02, 2018
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The Best

An excellent reliable system; with no major issues!… Highly recommend…

Michael S. from Phoenix, AZ | September 02, 2018
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Super Alarm System

We couldn’t be happier with our alarm system! It gives us peace of mind all the time. We go to bed after setting our alarm in the STAY mode. When we leave our home to run errands, we set our alarm in the LEAVING mode. Vivint Customer Service has always been there to answer our questions and give us tips on how to use our alarm more efficiently. I love that we can set our alarm from anywhere via our mobile app. We absolutely couldn’t be happier with our technician too. Everyone at Vivint goes above & beyond to make us a very happy customer. Thank you, Vivint!

Terry K. from Effort, PA | September 02, 2018
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Very Happy With Our Service

We have been very happy with our service from Vivint. A few times we have accidentally activated our alarm and a courteous, professional person would contact us immediately to make sure everything was ok. I feel confident that should the alarm ever be for real we will be in good hands.

Olga S. from Drexel Hill, PA | September 02, 2018
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Projcon1

Vivint, is a great security system. We have a full complement of their products and very satisfied. They have great customer service and technicians and always try to fix any issues that are occurring with the system. Their older sky control system way lacking the power just on the basis of the size of your home. They have resolved that issue with the Power Hub. It cleared up all of the issues we were having with the camera’s. It was a process but the system works great now!!

David P. from Pearland, TX | September 02, 2018
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Good Protection

We have had pretty good service with Vivant. The only problem we have really had is sometimes we can’t get the phone to link up with the system. One time it will link up to shut or open the garage door and the next time it won’t. Not sure why it does this. It does get frustrating especially if it’s raining out and we have to go in the front door instead the garage. Otherwise service has been good.

Sandy T. from Portsmouth, VA | September 01, 2018
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The Best Alarm Sistem

I’m so happy with Vivint service

Noemi M. from Menifee, CA | September 01, 2018
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Totally Awesome

The ease of use with my system is absolutely wonderful. While using the panel display it is very easy and simple to navigate. The thermostat control is also just as good, and having the ability to set or change the temperature from anywhere is a great feature. The camera system is very convenient to have and being able to talk to visitors is awesome. Also the activity log is another great feature as is the module device. My recent and past communications with Vivint personnel has been very positive and the professionalism of everyone that I have talked to is what all companies should model themselves after, Thank You Very Much,

Ken B. from Miami, FL | September 01, 2018
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Camera

Pay $50.00 a month with no camera working. Only worked the first month or two. Help please.

Eva M. from Corona De Tucson, AZ | September 01, 2018
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Security And Safety

Great system makes my children and family feel safe . In this age of security concerns – this fully integrated platform allows me to monitor and secure your family when traveling for business Good work Vivint and excellent installation and customer support

Michael N. from Newport Beach, CA | September 01, 2018
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Thank You!

I would like to thank the technician who called to see if I was ok. It meant allot. Yes I accidentally went out a secure door prior to disarming. Thank you!

Pamela T. from Converse, TX | September 01, 2018
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Nice Product

Easy to use, set, see and speak to people at your door without being home. Lock and unlock from your phone. Give passcodes to family to enter home

Mike H. from San Antonio, TX | September 01, 2018
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Good Service

I have been with Vivint for over 4 years now and have loved it. There has been a few problems here and there, but they have always taken care of it. I will renew my contract when my 5yrs are up. There app is awesome as well.

Mike P. from Dallas, TX | September 01, 2018
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Always

I have been with Vivint for 3 years. Each call, contact, alarm, upgrade and personal service is always high quality service. I am in customer service and I pay attention to companies and their customer services quality. Customer services listens to my needs and requests. They suggest options and go in detail of the service they are providing. I appreciate the time each customer service representative takes to go over the available options and/or products. Each person sounds friendly and patient. The services provided by Vivint are of the highest quality. Thank you.

Denise K. from Cincinnati, OH | September 01, 2018
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Bad

After paying for the equipment and having to pay a monthly fee as well this is a very bad system. It is down more than it is working. I have had things stolen and was not notified by the system that there was someone on my property. The cameras are off line more than they are on line so things do not get recorded. Very UNhappy with the hole set up.

Theo K. from Miami, FL | September 01, 2018
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Great System And Customer Service

This is the best system I have ever used and the customer service is the absolute best.

Michelle F. from Denham Springs, LA | August 31, 2018
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Great Service For People With Anxieties

Vivint has been a great thing for me. I have some major anxieties and I love knowing that Vivint’s got my back. I can check my app as often I want, to assure myself that the locks are on and I am safe. Also, when I am away from home I can check the cameras to see that my dogs are all right and alone in the house. One of my favorite things is being able to see who is at the front door so that I can choose whether I what to answer or not. That is a huge comfort to ease my anxiety. Thanks Vivint.

Pamela L. from Cedar City, UT | August 31, 2018
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Transfer Of Ownership

Vivint has a cookie cutter procedure that does not fit all situations when it comes to transfer of ownership.. I have an alarm system on a rental property in Calif. The new owners of the rental property live in Virginia. Vivint will not transfer ownership as requested by both me and the new owner because they insist an appointment must be made for a technician to make changes to the panel in the home AND the owner MUST be present for these changes. That’s ridiculous. The owner would need to travel from coast to coast just to transfer the alarm account into her name. Vivint won’t even allow the new property manager retained by the owner to make the appointment and affect the transfer of ownership. Vivint assumes that all houses are occupied by the owner and therefore, their cookie cutter procedure is adequate. Common sense does not apply!

David M. from Lemoore, CA | August 31, 2018
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Disapointed

I’ve been signed up with Vivint since March and haven’t had all my camera’s working at the same time since installed. Every time I’ve gone to use them they are off line and must be “rebooted”. I’ve had the technicians out several times and they all say that due to the plaster walls in my home and the stucco exterior I’m kinda out of luck. So, I’m stuck paying for equipment every month and a service that is inferior.Be warned.

Lorrie B. from Louisville, KY | August 31, 2018
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I Love It

I have all the confidence in my Vivint Security System, I have never had any complaints with this company a long as they have been stationed in my area.

Narda W. from Chicago, IL | August 31, 2018
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Vivint Review

Vivint made us believe we would have this awesome smart home security system. We canceled our ADT contract and switched. Little did we know that the vivint system would only operate decently for 3 mth. After that, nothing operated properly. The garage door opener, the door bell camerax the app, and the sky panel all began to have issues. We ended up canceling the xontract after 52 calls about the problems. Not happy with vivnt.

Nicole J. from Waldorf, MD | August 31, 2018
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Very Happy With Service And Equipment

This is the 2nd home I’ve owned and had a Vivint system put in. Their doorbell camera provided pictures for social media to help identify 2 thieves who stole packages off my porch. Thankfully we’ve never had a true emergency, but with a little one in our home, we feel better having a Vivint system. The monitoring center staff are prompt, courteous, and understanding that false alarms happen. Our cameras and CO2 detectors give us added peace of mind. I can’t say enough good things about Vivint!

Matt B. from Wilmington, NC | August 31, 2018
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Vivint Is The Best.

Vivint has the best customer service as well as support services. Keep up the great work. I consider myself a satisfied customer.

Janetta C. from Bartlett , TN | August 31, 2018
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System

When I first started with Vivint had problems, Rep. Reggie Hunt took care of everything, had several Rep. did there best but couldn’t figure out the problem. Customer Service helps a lot now. Thanks

Mary M. from St Louis, MO | August 31, 2018
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Not One Problem

I have not had one problem with Vivint and I have had them for several years. Their pricing for service is the best on the market that I have found. Their equipment is top notch and has never failed to perform for me. I have called customer service a few time and the agents have always been knowledgeable, friendly, and ready to take the time to talk. My call-ins have never been about a problem or issue, just asking question about different aspects of the system, and every agent I have talked with had all the answers I needed. I would strongly recomment Vivint to anyone looking to set up a security service and also, to anyone looking to change to another security company from their present company if they have issues. I promise you will not be sorry if you use Vivint.

Mickey C. from Victoria, TX | August 31, 2018
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Terrible Customer Service!

So many hours wasted talking in citcles. Email and live chat service are a complete joke and the product rarely, if ever works. Had my system for a year and a half and it still doesn’t work! Total waste of time and money!

Mark S. from Orem, UT | August 31, 2018
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The Best I Know

I love working with Vivint!! Every person (except one) has been very professional and helpful!!

Tiffany W. from Denver, CO | August 31, 2018
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Good System

Overall good system, some delays when using the in home and doorbell cameras, but again, overall good system, and glad that we had it installed

V Z. from Ocala, FL | August 31, 2018
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Vivint Pros N Cons

I have had alarm system for several years now. I like the piece of mind it provides me, and the ease of access. But, if I have any issues with system, solving the problem via phone with the company it takes hours to solve one issue to only have another issue not solved. Then again I am on the phone for several more hours. A service tech coming to my home would have been a better solution. Not sure if I would recommend this company to others but do recommend an alarm system.

Tonya K. from Glenrock, WY | August 31, 2018
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Wish It Were Better

My alarm works fine but the doorbell and camera have never worked well. I have spent hours at a time, first on hold for customer service and then trying to get the doorbell camera to work, only to have it go off again in a day or so. The doorbell doesn’t even ring and so I’ve had to go back to my old doorbell with no camera for months now. Initially the doorbell camera was a great feature but it just has not worked for close to a year

D C. from Los Lunas, NM | August 31, 2018
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My Best Friend

Having this Vivint smart home security is very helpful especially when I have relatives who want to come to my house while we’re still out, we can just open the door for them. It alarms you when the doors are open even when you’re away…I just love it

Irene P. from Edmonton, WY | August 01, 2018
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Peace Of Mind!

Feeling safe is my number one priority. This system offers everything I was looking for. It is so easy to use. I love the fact that the doorbell camera is available as many times I’m not at home but can still answer my doorbell and see who is visiting. This is the best feature!

Harrietta S. from Kansas City, MO | July 31, 2018
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Great Security System

I purchased this security system to assist my parents as we are hours apart. Not only does the alerts keep me posted with everything going on, but the ease of resolving issues from the convenience of my mobile device makes it so user friendly. I can be assured that Vivint has the best interest of my family.

Hanna C. from San Diego, CA | July 31, 2018
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Security With Confidence

Security isn’t an option, it’s a necessity. With Vivint, I have security with confidence. Confidence knowing my home is being monitored at all times. Easy access to viewing my home cameras from my smartphone. Customer service is always just a phone call away. I’m glad a switched from ADT.

Gloria B. from Boynton Beach, FL | July 31, 2018
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Great!

The Vivint reps are always courteous, friendly and get the job done! Thank you so much!!!!

Jackie K. from Las Vegas, NV | July 31, 2018
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Vivint Just Ok

We have had issues w our panel since day 1. Representatives have been out and still having issues- we apparently were totally oversold on the glassbreaks etc per another rep from the company.

Sara P. from Columbus , OH | July 31, 2018
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Great Company

I have been a Vivant customer for 5 years now. I have never had any major problem. Yes a few minor ones, but they took care of those in a timely and very professional manner. I have even moved to a new home and it was a very smooth process for them to move all the equipment.

Jerry L. from Mesa, AZ | July 31, 2018
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Not Quite What Was Promised..

The name -VIVINT – the service TERRIBLE. Months of mishaps and technical issues on my equipment, I am still waiting for a person to please explain the reason I had to wait almost one year to get an experienced technician to successfully complete the job that should have been done right in the first place. In the first year of my service, I made over 50 phone calls, recommended to do 100 system reboots, while technicians replaced 4 home panels and made two complete equipment changes and never resolved the issue as I continued with an inconsistency in receiving the adequate service I was promised when I signed my commitment contract. In the time it took to get the experienced and knowledgeable technician, I continued paying my bill faithfully and was granted only two $10.00 CREDITS for the inconvenience. Now after only a few “minor” tweaks I am back on track and now feel protected. But darn! why go through 10 to 11 months of headaches. Only thing is that I still wait on an administrative customer service manager to make contact with me to offer anything for my inconvenience.

Arturo G. from Mcallen, TX | July 31, 2018
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Bad Service

Terrible service..they didn’t come out an repair faulty system.i had to go to another alarm co..now I’m stick with a bill with no service for the remainder of the contract

James M. from Atlanta, GA | July 31, 2018
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No Prob…

Never had a problem, major / minor, that wasn’t fixed quickly with a simple phone call

Joe D. from Garland, TX | July 31, 2018
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Ja Review

Excellent service!

Janish A. from Adelphi, MD | July 31, 2018
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Long Time Customer

I have been a vivint customer since 2009 and have been in two.different states. As we can all agree, nothing is ever perfect but vivint has continually strived to make improvements at every turn. The app is so helpful. I am still working to sync to my Alexa. Customer service is great and the price is affordable.

Jeremy M. from Goodyear, AZ | July 31, 2018
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Feeling Safe In Texas

We purchased a Vivint system 2/2018 to supplement our existing security system that was 16+yrs old. We have been delighted with our Vivint system which has exceeded all expectations! We purchased the door camera and one interior camera. The latest panel version that was installed easily adapted to our existing system and instantly incorporated the monitors on our windows and doors. We chose self monitoring and having the monitoring at our fingertips on our mobile devices has been fantastic! When there has been questions the 24/7 customer service has answered every question and has solved every problem. We had to have a signal booster installed and only other real problem has not been Vivint but signal strength consistency surrounding our wireless provider. Thanks Vivint we are “feeling safe in Texas”

George S. from Allen, TX | July 31, 2018
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Good

I have had vivint for a few months now and i really like the app and wall panel interface. Linking door locks is also easy and convenient.

Richard L. from Benton, AR | July 31, 2018
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Vivint Security System

We love our smart house & all the security advantages that vivint has to offer!

Jayme R. from Springfield, MO | July 31, 2018
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Beyond Awesome!!

Awesome, happy, happy, happy!!

Hope W. from Lethbridge, AL | July 31, 2018
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Very Happy With Service

We’ve been a Vivint customer fir7 years now. Just upgraded to see me new features. All works great. Thanks!

Christopher G. from Westlake Village, CA | July 31, 2018
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Awesome

I’ve had ADP and Simply Safe. Nothing compares to Vivint. I’m so happy that I found them.!

John M. from Sarasota , FL | July 31, 2018
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Excellent Service

Just excellent!

Hesham H. from League City, TX | July 31, 2018
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Heritagebraids

Excellent security company. They are good at what they do.

Nkiruka A. from Indianapolis, IN | July 31, 2018
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Outstanding Service

Outstanding service. I had a little trouble with my security system when I first purchased the cameras. However, Vivint has been there the entire process in getting my system running the way it suppose to. My hats off to the field technicians and the technicians on the phone for helping me. I recommend the system to anyone. Thank you.

Henry S. from Chula Vista, CA | July 31, 2018
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Terrible

Just terrible. It’s a company with a terrible product, terrible equipment and does not even supply the customer with a monthly paperless statement.

Ed T. from Fresno , CA | July 31, 2018
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Excellent Rating

Met & Exceeded Expectations •professional •knowleable •Courteous•Prompt•efficient •complete satisfaction

George W. from Dyersburg , TN | July 31, 2018
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Great Company!!

My family and I are very pleased and happy with Vivint and there services and we will continue to be loyal and happy customers with them!! Thanks

Jennifer C. from Rosenberg , TX | July 31, 2018
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Winner Winner

I have been with ADT (liked) and Monitronics (hated) before Vivint. I have been very happy with the service. My video has stopped working a few times which was frustrating. I did ask to have my bill discounted which was granted. If I had any complaint at all, I do think Vivent is slightly overpriced. Customer Service has been exceptional

Jillian S. from Colorado Springs , CO | July 31, 2018
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Piece Of Mind

First of all…. wow. This system has helped us out in so many aspects. For one, piece of mind. We finally have that with vivint. When we leave we know what’s going on with our home at all times if something does happen. We have access to our camera feed when we want, we’re able to pull clips as well. We had a situation where the garbage truck hit our satellite dish twice… we needed the city to take responsibility. We filed a formal complaint PULLED The clips from vinit and made our case! Also, our kids can come in and out as they please with our keypad door lock. Super easy! Also the door bell camera, with thief’s now in days stealing peoples packages, we have thE camera we can capture and turn in…. this system does so much more then just guard your home, just take full advantage of all the features and they’ll all turn out to be great benefits!!

Jorge S. from Vestavia , AL | July 31, 2018
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Excellent

Excellent Customer Service, issues that I have had the response has been immediately and resolved at the moment.

Jaime R. from El Paso, TX | July 31, 2018
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Pretty Good Security System

So far okay. One issue I have is the delay in door bell camera. Subject arrives and 3 or more seconds pass before camera notification reaches my phone (and I am home). That’s the only problem I see so far

Jana G. from Oklahoma City , OK | July 31, 2018
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Excellent

I love Vivint! Every since I got that alarm system I feel so safe. I will recommend them to anyone.

Joneshia D. from Cleveland , MS | July 31, 2018
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Vivint Service

Excelent response and monitoring and excelent customer service.

Jaime H. from Miami, FL | July 31, 2018
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Really Bad Service

I dont recommend the service. Initial sales personel tells you Vivint its the best and then customer service never answers

Israel R. from El Paso, TX | July 31, 2018
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We Love Vivint

We absolutely love our Vivint smart home and home security products. As I travel for work I have so much peace of mind knowing that my family and home is safely guarded by Vivint.

Jared M. from Fort Worth, TX | July 31, 2018
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Lack Of Camera Video

We are not receiving total coverage,we may see people leaving our house but coming to the door.Also while on vacation had family taking care of our dog.we would not see them parking in front of our home but did see them in the back yard.Spotty coverage on several occasions.

John R. from Vail, AZ | July 31, 2018
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Was Better Before Updates

When I first got the system the camera was great, but they did some type of upgrade and it has not functioned well since. Also have had problems with connectivity.

Johm J. from Pasadena, MD | July 31, 2018
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Inconveniant

Ive had to reset my camera a couple of times already because it keeps shutting off. I’ve called to be walked through the steps to fix it and I’ve done the steps myself that are given in the how to fix option. Also I’ve had a few instances where my cameras go offline in the middle of the night. That doesn’t make me feel to secure knowing it stops recording while I’m asleep. I had a representative call me for a follow up when I mentioned my concerns she said I had to call a different department. It’s just not been as reliable as I hoped.

Jeannette S. from Albuquerque, NM | July 31, 2018
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Takes Care Of The People I Care About

Love the ease of my vivint system. Super easy to deal with throughout. Installers are prompt and knowledgeable and any time I have needed to speak to customer service they have fixed up any issues right away.

Greg M. from Port St Lucie, FL | July 31, 2018
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Exceptional Security And Services

We have had Vivint for years and have always found the service to be excellent, professional, customer friendly and prompt.

Patricia G. from Jacksonville, AR | July 31, 2018
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Love My Vivint Smart Home

We have had Viving services for a few years. We recently upgraded our equipment to a smart home and couldn’t be happier! The system is very responsive and user friendly.

Jenny P. from Nicholasville, KY | July 31, 2018
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Amazing

I had been looking for a system for months vivint came to my door with great customer service and i was hooked. I have had a bad relationship where i am scared that he may come back but now with my vivint system and my 24 hour surveillance i feel safe to be home by myself.

Jessica B. from Grande Prairie, AL | July 31, 2018
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They Suck…….

Cameras are slow and they blame my internet and my internet is the highest available with anyone. I cant wait till my contact is up.

Haley S. from Columbia, TN | July 31, 2018
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Vivint

When the system is working it works great but seems like every other day i am having to reboot the system or reconnect the wifi. In fact we had someone break into a vehicle a couple weeks ago and go figure it was a night cameras were offline

Anthony J. from Saint Petersburg, FL | July 31, 2018
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Needs A Lil Work

It’s ok but I need to reboot system a couple times a day gets frustrating

Jayme R. from Milwaukee , WI | July 31, 2018
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Smart Home

Gave them four stars because their are still a few things they need to work out with their home security equipment.

Johnny H. from Hephzibah, GA | July 31, 2018
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Worth It

We have had to use our system a few times. The last was a carbon monoxide alert thank God for it as we had both gone to bed with headaches & were tired. The alarm woke us & called 5he fire dept. With out the system us & our dogs may not he here right now. Can’t thank Vivent enough & our fire dept.

Janet R. from Houston, TX | July 31, 2018
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Vivint Home Security

Purchased this for my Florida home, my husband was skeptical and I was adamant on getting it. We had it installed, the tech was on time, called ahead and fantastic about getting us remotely set up for our phones. We left back to Chicago and 2 days after we arrived home our alarm in Florida went off, they called me, they dispatched the police, Vivant stayed on the line with me and then gave me a follow up call the next day. Needles to say my husband was so impressed with the service, the reaction time of the police, all of it 🙂 We have been very happy and tell people about this system all the time, how the customer service people are great and helpful and a great investment for any homeowner. We love that we can see everything from our phones and we monitor it regularly. Great product for a reasonable price.

Jennifer B. from Lake In The Hills, IL | July 31, 2018
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Alram

Over all Vivint been great. The only complaint is the alram system doesn’t mute and you can’t control the volume on the home box.So what I set the alram it very loud and it will repeat the commands. It scared my dog every time.

Jeremiah K. from Saskatoon , | July 31, 2018
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Great Security Provider

Fantastic security company. customer service is easy to navigate, and system works well without false alarms.

Joshua M. from Lexington, OK | July 31, 2018
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Enjoy Vivint

I have enjoyed the service very much. The only problem I have had has been trying to get a technician out to fix problems.

Judith L. from Andrews , TX | July 31, 2018
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Good Service, High Cost

Vivint has been our home security system for 7 years now dating back to 2011.They are a good company that installs their equipment when you sign up which we like. They also say that your equipment is yours as the customer “purchases” it. Thereby, thinking that the customer “owns” the equipment. However, if or when you upgrade the customer is required to “turn in” or return the very equipment that the customer purchased. So obviously, this is misleading.Vivint monthly price packages are slightly more expensive than the competition. Maybe as a way to offset the cost associated with Vivint installing the equipment.Additionally, watch for unauthorized automatic debits out of your checking account from Vivint if you give them a check. I strongly encourage all payments to Vivint to come in the form of a credit card.

John B. from Noblesville, IN | July 31, 2018
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Great Product

I love and enjoying my system, it works great and any issues I ever had vivint customer support has always helped and walked me through getting me up and going!

Hugo C. from Deltona , FL | July 31, 2018
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Vivint

Cameras go offline alot

Jacob Y. from Fairborn, OH | July 31, 2018
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Worst Security Company Ever

I have had Vivint for 4 years we went to move to a new took all our old stuff and gave it away as told to by the Vivint customer service now going on three weeeks and I haven’t even or can’t even call back to schedule an appt I’m very disappointed that when I call I’m told it’s being moved to high priority but yet days and weeks even go by with no call. And now when they do call all they will get from me is to cancel my service they’re customer service is a joke !!

Justin D. from Denver, IA | July 31, 2018
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Honest Assessment Of Vivint Home Security

Their customer service is by far the best that I’ve ever dealt with for a security service. It will take you a good month or more to learn how the system “thinks”. My wife feels very secure knowing that Vivint is “watching” our house.

Jim B. from Pittsburgh , PA | July 31, 2018
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Fabulous Alarm Monitoring Company

We have had Vivent for years. They have always been fantastic to work with: very helpful, pleasant, knowledgeable.They are always on top of things and work with you in whatever way you need. I wouldn’t go anywhere else.

Jeanette M. from Sparks, NV | July 31, 2018
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Feeling Of Safety

Good products. Good service personnel will help when you need it

Scott J. from Albuquerque , NM | July 31, 2018
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Best Alarm Company Ever

We have been a customer of Vivint for roughly 10 years. Their service is impeccable and their products are innovative and easy to use.

Jennifer B. from Cary, NC | July 31, 2018
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Nothing But Problems

I got the Vivint system because it supposed to pair with Airbnb, but it has been issue after issue. I had to have a panel replaced, spoken to customer service countless times only to find out that they can’t seem to get the system working correctly with Airbnb. So what was supposed to be automatically done I still have to do manually. This has been over a month with no resolution.

Jeffrey M. from Charlotte, NC | July 31, 2018
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Too Many False Alarms

Too many false alarms especially when windy.

Jackeline S. from El Paso, TX | July 31, 2018
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Equipment Is Not High Quality

Pay to much for so-so equipment. Cameras are not as good as other brands. Price is just way to high for what you get

Jon D. from Visalia, CA | July 31, 2018
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Not Quite What They Promise

I have the newest panel, 4 wireless cameras, 24/7 recording, lots and lots of sensors. The full blown system. There are several issues. The panel is slow, and gets slower as time goes on, so you have to reboot it every week or two. The cameras have an effective wifi distance of about 30 feet and that is a maximum. I have 2 cameras that go offline at least once an hour. The cameras that do work still have issues where you view a live feed and it says it’s LIVE but there are no changes shown to you. So it’s really not live, it may be a frame from 5 minutes ago. Integrations with Nest are in their infancy and don’t work that great. Stick to the basic features and they’ll work. Garage sensors often report the garage being open several minutes after you’ve closed them. The door sensors and garage sensors often report that the door is open when it is not. This system is not rock solid. While there are some really cool features, it’s not reliable. And working with support is hit and miss. I had two chat support issues yesterday and got completely different policy based answers from each of them.

Jason J. from Herriman, UT | July 31, 2018
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Professional Co.

I used Vivint company since I came to US two years ago and use it in many location they are professional, reliable and more efficient than the other company which I heard about them from friends

Hussein A. from Katy, TX | July 31, 2018
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Great Service

Excellent service,Agents and tech support are very polite and helpful.All equipments work well and the price is very reasonable. My home is protected by Vivint fir 5 years.

Victoria T. from Mamaroneck, NY | July 31, 2018
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Service

Ok service when it’s no issues

Sheldon J. from Fayetteville, NC | July 31, 2018
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My Vivint Experience

Telephone customer service people read from a book, and not real experience. Some of the telephone support people are rude too. In one case, after spending close to ninety minutes with a telephone support person who could not resolved the issue of bringing my doorbell camera back on line, I had to wait a few weeks for a technician to come to my home. Also, when I had a fire at my home, there was no time to stand sat the panel and have a casual conversation with a book-reading technician. The fire department arrived 22 minutes later. I had to telephone them myself!I do, however, love and rely on my doorbell camera!

Susan H. from Washington, DC | July 31, 2018
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Unimpressed

Cameras never work correctly. Video is always choppy, supposed to record on movement and misses movement all the time. Customer service is terrible. Lied to multiple times about pricing. When the contract is up, I am switching companies.

James C. from Jacksonville, FL | July 31, 2018
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Good People

I love Vivint the people are very nice and helpful

Annette W. from Houston , TX | July 31, 2018
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Safe And Secure

I love my Vivint when I’m in my home I feel safe and secure and I never worry when I leave home knowing that they’re watching over my home I feel they’re the best at what they do

Glenda M. from Pioneer, LA | July 31, 2018
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Good

It is very helpful

Jian Z. from Hattiesburg , MS | July 31, 2018
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Vivint Security

Best security hands down I have ever had ! I can monitor my home from anywhere in USA and lock unlock doors , I can even talk to guests from my doorbell through my phone AP! I also love the feature that when my security system alarm goes off the on call security has a love agent that asks you if your okay it’s extremely loud and makes me feel like I have my own personal police station at my home! If I was ever to be in a situation being attacked and they didn’t need know of my security system the operator would be able to hear me and if I didn’t say anything would immediately send for help! The security cameras have several settings and the range of view is very broad! I can see past my drive way into the street and even near by neighbors homes . The best part is it is extremely IN EXPENSIVE! It is one of my least expensive bills and does the most for me and my families safety ! I love to show it off to my friends and family ! I HIGHLY SUGGEST THIS SYSTEM TO ANYONE LOOKING FOR SECURITY AND A FRIENDLY BUDGET! I absolutely LOVEEEEEE VIVINT !

Jill C. from Tomball , TX | July 31, 2018
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Excellent System, Awesome Pros!!!

Love the system, easy to use, and better than the rest.

Bill S. from Plainfield, IN | July 31, 2018
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Spectacular Vivint Review

My wife, Trisha, and I have really enjoyed our Vivint experience. From the moment the Braden came to our door, to being on vacation, we have had a great experience with Vivint. They were able to install the products that very night! It has been comforting to know our house is locked, verified and check by the Vivint system when we are out of town. We find a great deal of reassurance. Vivint also allowed us to customize our settings by a simple call, or by using the control panel that we have tucked in our pantry. We recommend the Vivint products, especially the key pad door locks that can be easily verified to be locked while laying in bed! Thanks- Joel.

Joel R. from Westerville, OH | July 31, 2018
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Reasons We Are Disappointed

System regularly does not recognize devices. Software upgrades were not done our system automatically like they are suppose to be.Your people are great!

Leon P. from Buda, TX | July 31, 2018
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Great Product

Love our alarm system!!

Joanna M. from Kempner, TX | July 31, 2018
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Love This Product And Service!

Literally, l love my Vivant System. Sounds strange to talk about your security system that way–but it’s true. My daughter referred me to the product and I was so pleasantly surprised at the experience from the initial informational call to the installation. I have had a security system for the past 20 years, and I have never even thought about writing a review or suggesting someone engage them for service. I am a huge advocate and tell everyone I know because it is a fantastic product (especially the doorbell camera) and I love the app! If you are in the market…check them out. I believe you will have the same experience!

Johanna B. from Omaha, NE | July 31, 2018
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I Love It

Give it a 5 I love it’s

Keamon H. from Lancaster, TX | July 31, 2018
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New Customer

Sometimes it works but their customer service comes in

Gisele T. from Allegan, MI | July 31, 2018
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Worst Company Ever

This is the worst company ever. My equipment regularly malfunctions. One time when I called in to trouble shoot a problem after being on hold for an hour the over the phone tech did something that disabled the ENTIRE SYSTEM. Even though it was their fault they took about 10 days to come fix it. So I was without a securit system or smart thermostat. I am currently waiting (going on 2 weeks now) to have yet another tech come out to fix again. They suck. Seriously.

Jamie M. from Arlington, TX | July 31, 2018
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Feels Safe

We sleep peacefully like and Angel is watching over us the best feeling in the world

James H. from Philadelphia, PA | July 31, 2018
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Great Service

Great service and very reliable

John G. from Peoria, IL | July 31, 2018
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Ok Equipment

I have had a few issues with my equipment not always functioning. Customer service is mediocre some people are helpful others seemingly have no clue what they are talking about and give terrible advice on fixing equipment.

Jordan L. from Whitestown, IN | July 31, 2018
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Love It!

We love Vivint! We have had zero issues when we call customer service or even the tech that set up the alarm for us. It has all been done in a way that makes us feel safe and comfortable with an alarm system. We are so glad we were referred to Vivint by a family friend.

Jennifer A. from Phoenix, AZ | July 31, 2018
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I Love It.

I love it, great service and great devices quality.Every time that I leave my home I stay with totally conform because my home it’s protected by Vivint Professionals.

Martin M. from Laredo, TX | July 31, 2018
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Great

Service has been excellent so far

John M. from Las Vegas, NV | July 31, 2018
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Review

We have had our system for a few months now. We have had several issues with our Internet causing problem, but Vivint has come out and upgraded things and have taken care of all of the issues now. We feel more secure having the system in our home, and are confident that it will also increase the resale value of our home when its time to sell.

Dan B. from Brownsburg, IN | July 24, 2018
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Vivint Protection

I feel Vivint is a good quality home security system that is comparable to other systems.The staff is very courteous and helpful when contacting them by phone.

Joann M. from Rhame, ND | July 20, 2018
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Amazing Security System And Service.

Vivint is worth penny for service and equipment. Tech are professional as well as the support staff. The response time is incredible, the camera images are crystal clear. Easy to run system, user friendly and makes you feel safe anytime during the day if you’re away or at home. Vivint is on duty 24 /7 everyday. Best choice i made to protect me family and home.

Jose N. from Chicago, IL | July 19, 2018
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Vivint

Great service

Andre P. from Prince George Bc, | July 19, 2018
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Home Secure

I love the system, But sometimes it gets disconnected

Rondell G. from Rochester, NY | July 18, 2018
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Avoid Vivint

I committed to about $5K to install Vivint’s home automation and security system in my house about 6 months ago. It was a terrible mistake. You simply cannot trust anything the salesperson says, not because they are lying, but because the company will not back up their products or services. First sign of problems was that the first installer failed to complete my install and then forged (yes, forged!) my signature on all of his paperwork to indicate it was done and that I was satisfied with the job. It took two more installers to complete the job and by complete, I mean: the garage door device never worked (I still don’t know for sure if they removed it from my bill), the cameras work about half the time, I had to get a neighbor to install the Nest (they couldn’t figure it out), the front door camera is already failing, and the storage device they installed has never worked (altogether a few hundred dollars of equipment and services I mostly paid for but didn’t get). Most frustrating is the fact that I have NEVER been able to get a printed accounting for the charges on my account, which have ranged from about $45 per month to $200 per month, and continue to vary every month. This company seems to be run by a bunch of teenagers, and is one of the most unprofessional organizations I have ever encountered. Efforts to get this cleared up have taken hours and hours, and most of these problems remain today because I have not been able to get resolution on them. My advice is to go with anyone but Vivint for these services. I cannot imagine that I am alone in this miserable experience, and I am anticipating the inevitable letter from the class action law firm.

Darren W. from Tampa, FL | July 17, 2018
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I Love Vivint!!!!!

We made the switch to Vivint from ADT. We love the fact of knowing that we are being monitored EVERYDAY… we wasn’t so sure about our last company. Thanks Vivint Smart Home for keeping your word…

David C. from Stafford, VA | July 16, 2018
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Service

We have been very satisfied with the service we have received. At times when I have gone to deactivate the system in the morning I personally appreciate it so so much because it feels so personable the times when I have not been able to deactivate it on time because either I have tripped or it has been to dark in the hallway, and I have explained. I guess they have been patient with me.Not everyone does that.. Thank you

Dania M. from Gainesville, FL | July 12, 2018
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Not A Reliable System

my system has not worked correctly since it was installed

Edward F. from Boutte, LA | July 12, 2018
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Very Curtis

Had several issues with the system being set up. So they took tare of it. Unfortunately my garage door that’s attached to my house. Someone tried to break in ripped the door off the hindge. They didn’t get in but the alarm didn’t go off to alert no one. I had to call 911 to get them to come out

James W. from Colorado City, TX | July 11, 2018
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Vivint System

I would not recommend this system. From the start it has not performed like it’s advertised. We are set in a contract to pay each month for the next years to come, that doesn’t even work like its suppose too. Sent several tecks out to fix, still not fixed!!

Corry P. from Santee, CA | July 11, 2018
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Very Satisfied….

Love the live camera feeds that I can review on my phone. The playbacks are very helpful. Highly recommend.

Don H. from Mableton, GA | July 11, 2018
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Outstanding Company

I wanted to take a minute to tell you about Vivint, at every turn they have been helpful, there tech support (which I have rarely had to call, unless I was adding equipment to my account) has been excellent, and there tech’s in the field are the best I have ever had the pleasure of interacting with.

Patrick L. from Tyler, TX | July 11, 2018
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I Love My Vivant

I feel totally protected with my Vivant Home Security system. On a few occasions I have forgotten that my system was armed and opened a door. In just a few seconds they are there wanting to know if I was ok. Once I actually left the house as soon as I opened the door. When they could not reach me that called my back up emergency person and dispatched the police. I know they have my life in their hands and could not be better satisfied.

Diane M. from Muscle Shoals, AL | July 11, 2018
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I Love My Vivint Smart Home!

I decided a little over two years ago to have a home security system installed to go in the direction of having a “smart ” home. I was referred to Vivint and have been extremely pleased from installation to equipment to service! Just renewed my contract and plan to add more accessories.

Derryck H. from Towson, MD | July 11, 2018
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I Value My Home Security System

I truly value my home security system. I love being able to see who’s at the front door when the door bell rings. I screen who the person is and determine if I want to answer the door or ignore. Also the fact I can secure my home when leaving it for the day or when I leave on vacation, is oh so important to me.Also your customer service department is outstanding! Whenever I’ve had an issue, no matter how small or how big, customer service has been able to resolve my issue. They are always ever so respectful. Thank you to your customer service department for being so kind.

Carolyn M. from Cedar Rapids , IA | July 10, 2018
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Thanks For Your Patience.

Vivint customer service notified us of an alarm with our back door. They were very cooperative with us, stating that the police had been notified. Since we were close by, we asked that they cancel the police. On the way home, I called customer service again asking for specifics on the alarm. Again the customer service person was very helpful and patient. When I enter the house I triggered the front door alarm and Vivint personnel called to confirm that everything was alright. The house was secure and all doors still locked. We notified the Vivint representative that it was apparently a false alarm and cleared the alarm, etc. Thank you for the quick response and follow up.

Jimmy C. from North Little Rock, AR | July 10, 2018
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Quality Security But Poor Mobile App

Like vivint but app is subpar at best. Constantly says my mobile doesn’t have connection despite full 4g Verizon service or wifi. Takes forever to load the doorbell camera when it works. Backyard camera is over sensitive picking up every breeze despite lowering sensitivity. Control panel is a toy. Wish I would have got the Google panel. Needs improvements more better rating. Had one accidental alarm and got a call right away which is most important.

Clint M. from United States, TX | July 10, 2018
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Vivint Smart Vivint

Smart Home 🏡 Vivint , has given the 200% to leave my home with a sense of security , as well as staying , before I had Smart home 🏡 Vivint , someone came threw my front door , to my bed room , while sleeping , I screamed, he went out my open balcony & escaped, I feared for my life , emiditly went to my I phone , an looked up the home security company’s , I called several company’s , I told them my story , an had no sympathy’s,& thier prices were not in my budget, Until I found , Smart home 🏡 security, told the representative, that they connected me with , said you have gone threw horrible experience, we would like to assure you , you’ll have a better nights sleep& assure you , your home will be armed staying at home & away from home, because I told the Vivint rep. My home had been broken into while away 😲 an my car 🚗 has been broken into as well , Vivint Smart Home Rep. Suggested a front door camera 👍🏻 A bed room camera 👍🏻 An a balcony back door camera 👍🏻All at a great price , that fit my budget perfectly 🙏🏻 I ask the Vivint rep. , how long would it take for a Vivint technician, to come out , she ask me if tomorrow would be ok 👍🏻 I’ve never felt a sense of security , in my Home 🏡 until now that I have Smart Home security, I sleep better at nite 😇 If I feel I need to view my front door or my parked car 🚗, all I have to do , is check on my Smart home app. In my cell phone , while in bed 👍🏻 I can see clips & hear notifications threw the day or night , an while I’m sitting in my living room my Vivint wall panel gives me each camera view 👍🏻 I’m Blessed 🙏🏻And the happiest young lady of 71 years , to live my golden years with , Vivint Smart home security ❤️

Cristina G. from Tujunga , CA | July 10, 2018
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Great Security

I have had the Vivint System in place for the past 2 months and love the security it has offered me. I am able to check love being able to check my cameras during the day to make sure everything is ok at home.

Elizabeth B. from Mtn. Viewa, MO | July 10, 2018
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Security System

I love the system .I can check my house when I am away. I know when someone lea, because the system will tell me when each door was opened. I really enjoy being able to sit in the csr and arm/disarm the alarm.

Donna M. from Gary, IN | July 09, 2018
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Outstanding Customer Service

It makes a difference when you can feel that a person is genuinely interested on helping and concerned about your problem. That has been my on-going experience every time I contact Vivint or their professional monitoring team contacts me.

Emilio R. from Miami, FL | July 09, 2018
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Great Customer Service

Each team of alarm techs we have had in our home have all been very nice and professional. The last team changed out one wire from the back of the alarm panel to the attic and it seemed to work “magic” no more of the cameras going off line. We are very happy with the camera system and the ability to see what it going on from our cell phones.

Diane B. from Spring, TX | July 09, 2018
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Wonderful, Fast, Reliable!

I really love the customer service and how patient they are. I like that they suggest items based on your usage. I like that the service techs are fast and equipped with replacement items when the ones received aren’t working or the right fit. I definitely recommend them!!!

Cherissa P. from West Valley City, UT | July 09, 2018
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Feeling Safe

No more are we safe to leave our doors and windows unlocked like in the older days. Today we need not only the safety of the cameras and alarms but the proof to go with it. Vivint has given my family the much needed feel of security as two years ago we had some one enter our home just before Christmas time. We now have the camera and alarm to help ease our worry of someone entering our home. The people at Vivint have been very helpful and quick to even the false alarms that we have accidentally set off. I would recommend Vivint as safe and secure and definitely affordable. I love the fact that m,y neighbors all around me are also with Vivint and our cameras not only protect our home but theirs as well and visa versa. We have a awesome neighbor hood watch system going because we are all with Vivint. If you or your family are considering a secure and affordable route please contact Vivint, you have several options to choose for your protection. Thank You Vivint!!!!

Debra O. from Billings, MT | July 08, 2018
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Security System

I love my new Vivint home security system which make them overall #1 security system nationwide!!!

Earl J. from Gonzales , LA | July 08, 2018
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Vivint Home Security

Wonderful System Love it. They are top of the line home security.

Charles D. from Dallas, GA | July 08, 2018
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Satisfied Customers

We have been completely satisfied with our Vivint Home Security System. We would highly recommend Vivint to anyone.

Deon S. from Cedaredge, CO | July 07, 2018
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Vivint Review

Pros:I was referred to Vivint by a friend and couldn’t be happier. Until I was referred, I had never heard of the service. However, the products are great and the service is amazing. The products integrate into you home and you really don’t nice the sensors. The installation is quite painless and the technicians are very skilled/respectful of your home. They sometimes push for you to purchase additional products, but I actually found I purchased less than planned after talking with my technician. Also, I love the financing options available for the products. Cons: Make sure to get everything you think you need initially. You don’t get the option to finance products after the initial install and thus can be slightly frustrating if you want to expand (ie. home cameras). Also, while Vivint says they work with other products, be cautious of that. I purchased some FirstAlert smoke detector that were supposed to be compatible (Z-wave) and found they would not work. Also, the technical support was less that helpful at trying to get them to integrate.

Charles B. from Roanoke, VA | July 07, 2018
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Remote Control Is Good

I’m actually in Canada, not Washington; but in any case, I like Vivint in that I can lock the house remotely and rest assured that my house is fine even if I am not home.

Isaac S. from Chilliwack, WA | July 07, 2018
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Highly Recommend

They are not the least expensive…. But you get what you pay for. I love my service! I can see my house at anytime from anywhere that I am. Great customer service. So far, no outages.

D G. from Columbia, SC | July 07, 2018
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Thanks For The Protection

The system I have is great. I set the alarm off one day and before I got in my truck I was getting a call to make sure this was not an accident. I know that I am being monitored and I feel safe. Thank you

Debra S. from Warner Robins , GA | July 07, 2018
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Great Service

Vivint is a great alarm service, we have had great service since we have joined them.The company also gives us weather alerts and the simplicity of calling the customer through the control panel for security purposes.I highly recommend Vivint Company to anyone who asks me for a great company.

Clyde O. from Marrero, LA | July 07, 2018
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Wonderful Service

I was having a problem with my panel indicating my garage batteries needed to be changed. I was connected to a wonderful employee by the name of Harry and he helped me fix the problem. Harry was patient, kind, and understanding. He is definitely an access to your company. Harry is awesome and rocks!

Cynthia M. from Ladson, SC | July 07, 2018
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Important Pluses And Significant Minuses

The plusses would include the company’s rapid response to alarms and my ability to check and to set aspects of the system remotely, i.e. turn lights off/on; review camera clips either using the key fob on my phone app. The minus is the unreliability of the camera. Sometimes it records “movement” when the only movement I see on the clip are the shadows of blowing leaves on the porch floor; other times I have no clue what activated the camera. On the other hand there are times when I know there was movement and nothing was recorded. Example: this morning I worked on the front porch and in the yard. That was recorded. Two hours later I checked to see if the mail had come….it had! (there was no mail in the box earlier). There was NO recording of the mail carrier walking up my front walk, up my porch steps, putting mail in the box (right next to the camera), and walking away. There was a clip from the previous day showing mail delivery. I am keeping the Vivint System for now, but will look at other options and consider making a change in the future.

Dorothy T. from Denver, CO | July 07, 2018
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Customer Service

so patient with those of us who are not electronically savvy

Gerald H. from Albuquerque, NM | July 07, 2018
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Meh

Vivint is definitely a legit company and overall I’m satisfied with my experience with them.Pros – lots of features and add ons, especially for smart home stuff like lights and voice activated control. – easy to use platform that is fairly simple to learn and understand.Cons – glitchy software that is a pain to troubleshoot – specifically video playback that even the tech support can’t fix.- customer service is great although it took 2 hours to reset a camera that went out. The next time the camera went out I didn’t want to sit on the phone for two hours so I had someone come out to fix it. Little did I know on my next bill they charged me $45 for a service call that they did not inform me about when I set up the appointment. Later when I called they said it’s their policy to inform people that it costs $45 to have someone come out to fix a problem (which they did not tell me). I asked to argue that and they said they would call me back with a decision. I never heard back and was never credited back.All in all I like Vivin and hope they get better.

David E. from Kansas City, MO | July 07, 2018
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Love It

We love our new system. The whole experience was wonderful. The guys who installed everything was informative and very friendly. It’s worth every penny. We would do it again in a heartbeat. The doorbell camera, is amazing. We have told so many people about your company, and how they should get it and why.

Dena U. from Grande Prairie, | July 07, 2018
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Love It

Just love it,,it always notify me of everything that happened out of my house.

Dadmary P. from Hope Mills, NC | July 07, 2018
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Great Concept, Poor Execution

Loved the system initially, but always goes offline, reboot the thing once a week and camera stopped recording clips. Support is good and they did come out and fixed the issue, but it went back to its usual lagging self in less than a week. Hopefully they can invest in to their infrastructure and improve on the issues that seem to happen to all people I know that have the system

Dimitry K. from New Jersey, MT | July 07, 2018
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Safe And Protected

God Bless – Safe is how I feel when my Vivint alarm is on and i’m at home! Protected when I leave my property . Yes there have been some unfortunate Incidentals and Vivint was there from the beginning To the end. They informed me of the problem and stiayed with me until I got home. Called back to see if everything went well. I’m quite pleased with my Vivint System A-1 Thank You 🙏🏾 You Be Blessed🙏🏾Amen

Elliott J. from Cleveland, OH | July 07, 2018
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Vivint Is Amazing!

I am very happy with the incredible features and value that I receive with my Vivint security system. I love the “live” cameras and the ability to check the exterior and interior videos from earlier times and previous days. I can set alarm and unarm my property from anywhere in the world. We recently had to unarm the home from a cruise ship in the carribean to let a family member in. It was like magic! I dont have worry or wonder if I left the garage door open anymore because I can open and close it with one touch I love the doorbell came and the ability to see and speak to visitors and unwanted solicitors when I am not home. Packages and deliveries can be left at front door with no worries because everything is on video. We love our Vivint smart home security. Life is so much safer with Vivint watching over us. Everyone should have one!

Celestine K. from Valrico, FL | July 07, 2018
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Great

Great service. Can’t say enough about this company. Keep up the

Diana L. from Arkadelphia , AR | July 07, 2018
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Great Connectivity And Security Response

I like the equipment and responsiveness of the company. Very good! Only thing I would ask to improve are the user interfaces on both the control panel and the app. The app is OKAY, but I can’t fully control camera options. On the control panel, sensitivity and detection settings are not intuitive. They use arbitrary settings like object size and motion sensitivity without any associated units. I have to play around with settings to get what I want, but I never get the setting I want. The system should also be able to ignore things like, swinging branches and patio shades, or pool vaccums. A lot of wasted recording going to inanaimate objects I can’t get the system to ignore. It either picks up those things, or it’s not sensitive enough to see when cars are people arrive. No real good compromise. I like the system, I just want these things improved.

Cody C. from Phoenix, AZ | July 07, 2018
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Love Everything Except Cameras Go Offline

We love Vivint except cameras constantly go off lineCamera definition is spectacular Activity observed by cameras is perfect Doorbell camera is unbelievably goodJust wish cameras weren’t off line all the time

Dave H. from Great Falld, MT | July 07, 2018
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Best Of The Land

When my wife and I first went with VIVNT we were pleasantly surprised. The salesman advised us what will be happening, when it will happen. He was correct. The tech came when promised, went completely thru our home installing what was needed, where it was needed. Some extras, we decided on were installed. I had to called customer service a couple of times and met with, experts, who knew the area to help me, and the problem was solved. Once while talking with Tech support I was advised one set of batteries was going bad. The tech told me how to change the batteries. Once again pleasantly surprised. We have never had any problems and plan to stay with VIVNT for many more years.

David K. from Pennsauken , NJ | July 06, 2018
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Easy To Use

Our system is so easy to use, while also allowing us to feel secure and safe in our home. Great customer service upon installation and with questions and concerns. I recommend Vivint to everyone!

Jaime L. from Cookeville, TN | July 06, 2018
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Vacation Peace Of Mind

While on vacation noted that our backyard camera was out. I contacted Vivint by chat and was able to get the camera back on within 10 minutes.

Erna P. from Laredo, Tx, TX | July 06, 2018
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My Vivent Experince

I have had some severa problems with my system. Talon the technician was and is amazing and very helpful and dependable, however Zach Christensen will not return my texts or calls.

Jenna A. from Olive Branch, MS | July 06, 2018
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Great Service

I really like this service. I wish they would update the panel to be able to work with 2 doorbell cameras.

Debra H. from Lansing, MI | July 06, 2018
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Excellence!!

With any electrical device there is bound to be problems but vivint tries to go above and beyond to fix the problem. Thank you fir your patience and professionalism.

Elda M. from Pasco , WA | July 06, 2018
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Vivint Give Us Peace Of Mind

A good security system is meant to provide home dwellers peace. Our choice is Vivint. They have provided us all the equipment and service that we need all at a reasonable price.

Felipe P. from Crowley, TX | July 06, 2018
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Very Aware

I like the fact that you can monitor your home even when you’re away and it gives you the feel of really being secure away and while you’re home

Teresa D. from Plantersville , MS | July 06, 2018
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Safer With Vivint

I definitely feel a lot safer with Vivint in my home. Even though I haven’t had any real emergencies they are always quick to respond when the fire alarm goes off or even when the dog set off the glass breakage alarm. I would recommend them to anyone.

Marjorie V. from Red Deer Alberta, Canada, AL | July 06, 2018
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Simple And Easy

Simple and easy to use. Most of time having to call service or tech support have been painless and answered quickly.

Nicole Y. from Peace River , | July 06, 2018
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Make Your $$$ Worth It

We currently have Vivint as our security provider and I feel that we have made a excellent choice going with Vivint. They offer the doorbell camera which you could answer the door from the app if you are not home, which is really cool. The service and equipment they offer is great. Vivint offers a lot to turn your home into a smart house. I feel that I would be paying more with other providers to secure my home then what I pay for with Vivint. Vivint offers more services for a reasonable price.

Damien A. from Albuquerque, NM | July 06, 2018
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More Like 0 Stars

My system has stopped workingProperly for a long time now. I just want my security system to be at 100% and honor the contract I agreed to. I feel so frustrated with this whole situation and would also like to state that at the moment I am facing a possible cancellation to which I want to completely avoid this scenario.

Juan R. from Edmonton, AL | July 06, 2018
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Love Vivint

Have had Vivint for years never had a problem.. When something goes wrong Vivint is on it quick if it’s an alarm or a low battery always calling to get the problem solved .

Erika C. from Odessa, TX | July 06, 2018
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Great Alarm Company

I have had the alarm for several months. The alarm is very easy to use. The doorbell camera is great. The smart thermostat is also a great feature

Edward D. from Independence , MO | July 06, 2018
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Pretty Good

We upgraded our older security system to Vivent to enjoy the possibility to activate and monitor my home remotely via my cell phone. With our smart home we can now control our lights cameras and thermostat from our phone anytime and anywhere. You’ll need to have internet and a wifi set up at your home but most homes these days already have that. And that is where my only complaint comes in. We’ve had two thunderstorms come thru and both times we were away on vacations. Unfortunately the electricity in the neighborhood blinked and caused the entire system to become inaccessible. When we got home a few days later I had to reboot the entire system to get everything in sync. My doorbell camera was unable to record anything during these days so I was unable to review any activity during these days.

Dennis F. from Houston, TX | July 06, 2018
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Nothing But Trouble

I’m really sorry I renewed with vivint.as usual there’s an issue with the camera only one is working would not recommend to anyone

Beverly C. from Burlington, NJ | July 06, 2018
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Fixing Video Problem

Get job, all done remotely

Dale E. from Fort Collins, CO | July 06, 2018
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Worth Every Penny

From our installation date, Vivint has been worth every penny. It is wonderful. The alarm is very accurate and the only time we experience “false alarms” is when our toddler screams during play, setting of the glass-break sensors. Vivint is always quick to respond and they are the most professional and caring customer service reps I have ever had the pleasure to deal with. They make you feel as though they will come fight-the-fight themselves, should a perpetrator get in. I Love Vivint and will never be without. I actually want to add features.

Logan T. from Guntown, MS | July 06, 2018
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Easy To Work With

We are so pleased with Vivent’s service. The key pad is easy to use and the whole system is easy to change settings and add or delete users. Customer service is great and very understanding on our few false alarms.

Denise M. from Clover, SC | July 06, 2018
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Great Service

Vivint, both as a product and company, has taken wonderful care with our home. The products are trustworthy and the consultant was helpful with figuring out the best ones for our home (glass break sensors instead of motion because we have a dog and cat) and where to place them. The service is quick to call when there are even minor things, like the power going out, and are very understanding when I accidentally set it off. We are very happy with both the system and the company.

Corrine G. from Saint Paul, MN | July 06, 2018
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I Love It

Very easy to use, the customer service is great, and the app is amazing!

Davetta J. from Durham, NC | July 06, 2018
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Review

Not real happy with system or company. The cameras pick up a fly fluttering past, the wind moving a bush…I’ve had kids throwing rocks at my vehicles, it caught that, but when I tried to contact the company I got no response. Ned help…….

Carolyn W. from Springfield, MO | July 06, 2018
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Best Service

I can count on Vivint 100% of the time. They are always under control of everything. They have never missed a false alarm within seconds they are reporting themselves on the monitor wether is a false alarm, smoke detector etc. My 4 yr contract expired and i have the chance to go to another company..i dont think so.Thank you vivint for making me so safe!!!!!!!

Daniella Y. from Homestead, FL | July 06, 2018
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Awesome Security Company

I wouldn’t go with another company for the security of my home Vivint is top of they game Always checking in when the alarm accidentally was set off and when you couldn’t get a hold of me to make sure everything was okay and you sent the police for a courtesy check to make sure I was safe

Danny V. from Chesapeake, VA | July 06, 2018
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Vivint

Really enjoy the services provided by Vivint. Their products are reliable. Whenever our alarm is activated, even when we forget to disarm the service, they are very professional and have rapid response time.

George W. from Miami Gardens, FL | July 06, 2018
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Systems Yes, Service Sucks

The system works as expected with great response to alarms, usually less than 2 minutes. However, if you ever need service it will takes weeks. On my first service call it toke 24 days to have a under equipped technician arrive. My second event was better at 20 days.

Ed S. from Charles Town, WV | July 06, 2018
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Excellent Home Security

I recently purchased a Vivint Home Security System and am very pleased with it. I used to leave the house and then couldn’t remember if I closed my garage door. With this system I can check my smart phone to make sure my house is secure. The doorbell camera is excellent if someone come up to the front door. I can check to see who it is and talk to them without opening the door. It also alerts me on my smart phone if someone rings the door bell and I can talk to them even if I’m not home.

David W. from Pottsboro, TX | July 06, 2018
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Best Investment Ever!!!

I replaced an outdated hardwired alarm system and what a difference. I am completely satisfied with my WiFi based system from Vivint. The instillation was done in a few hours and I couldn’t be happier with the result. Cameras, smoke, temp. and moisture sensors. The ease of use from my smart phone is a great feature. Thank you so much Vivint for bringing my my home and peace of mind into th 21st century.

David I. from Enfield, CT | July 06, 2018
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Always Available

I have enjoy my service with Vinvit alarm system. IJust don’t like changing or replacing batteries. I have done it. That is the only thing I don’t like. TheService is great. I have had no problems with the handing of my service. They contact immediately and text when entering on stay. I have recommend to church an other customers.

Lizzie H. from Pine Bluff, AR | July 06, 2018
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Loving Vivint

I love everything about Vivint! It is wonderful to be able to see and talk to whoever is ringing your doorbell either by looking at your control panel or by looking on your smartphone. It is also very handy to alarm and disalarm your security system by your smartphone or by a keychain. If you need the police or the fire department, they are only a button away. I highly recommend this security system to all. You will not regret it. You can go to bed at night and feel secure, especially since there are no wires that a thief can cut.

Jeff W. from Rockford , IL | July 06, 2018
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Home Security

I am very happy with Vivint. Love you guys??

Derick C. from San Jose, CA | July 06, 2018
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A Piece Of Mind

Never thought I would like home automation. But having my home security interstates with smart home capabilities is so sweet! I have a piece of mind now!

Danielle A. from Evans, GA | July 06, 2018
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Content

I have been with Vivint almost 2 years now. Anytime I have had questions the staff has been very helpful and they have been very pleasant to work with. I must say very patient as well. I have had no complaints at all and I highly recommend anyone to seek out their services and their expertise! Thanks for being so prompt when we really needed your system installed almost 2 years ago!

Carolyn S. from Ridgefield , WA | July 06, 2018
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Smart Home

Our Vivint system is a good service we fill safe when we’re gone no worries when our teen age kids our home I would definitely recommend VIVINT.

Carmen L. from Sacramento , CA | July 06, 2018
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Better Than I Expected!

Always a great experience! Rarely ever have an issue. When I did have issues, they were minute & quickly resolved. Their customer service is top notch!!! Every company should take notes!!! No outages, always monitoring, & high quality services!

Chris L. from Yuma, AZ | July 06, 2018
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Extra Good Service.

Every time I call to.ask a question they allways are very polite an make sure they solve any problems I might have. They allways make sure they have answer for all my questions.As.far as customer service I would rate them one of best customer service I have talked to.Thank you for the great service.

Mabel B. from Windsor, VA | July 06, 2018
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Excellent Customer Service

A++ for the customer service I receive every time I call. Couldn’t ask for more.

Deniece L. from Parker , CO | July 06, 2018
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No Complaints

Great service, love the door camera, and the ease in which I can contact someone if I have an issue of any kind. Monthly rate is not a hardship. Would also add that when I have called with questions, or for technical help, I have been assisted quickly, and always with positive results. Would recommend to anyone I know looking for a security system.

Carol O. from North Chareston, SC | July 06, 2018
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Great!!

I love Vivint. It’s very user friendly and convenient. O can use it from phone everywhere I go.

Claudia E. from Avondale, AZ | July 06, 2018
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Vivint Customer Service

Vivint Customer Service is great! The only complaint I have is there house signs. The material is the cheapest thing you can buy. You should know how hard is the ground in Las Vegas and the signs won’t go underground. The material is so weak it won’t work. Other than that their service is excellent. They are not responsible for management decision to save as much money as they can.

Lourdes A. from Henderson, NV | July 06, 2018
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Vivint Customer

Expensive service and will only check on the customer when the customer threatens to cancel the service.

Gerardo C. from Katy, TX | July 06, 2018
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Security System

I had this system 6 months now and a technician 3 times to fix a problem that they can’t figure out. It works while they are there but goes out after they leave

Denise S. from San Antonio, TX | July 06, 2018
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Vivant Security

Definitely like my system and service. It was really handy to be able to see real time some of what was happening when Hurricane Irma hit SWFL.

Earl M. from Cape Coral , FL | July 06, 2018
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Very Satisfied

When I have a question it it answered immediately.. If I push my panic button by mistake, they answer immediately.

Diane K. from Boca Raton, FL | July 06, 2018
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Terrible Decision

Vivint gets one star from me. That star was earned by their Customer Support. The staff is well trained.That’s where everything positive ends. I regret my decision to move to a Vivint Security system. Let me clear, some of the responsibility is on me.My security system has been nothing be problems since day one. Vivint has offered me an out. I cannot afford the out at this time.I am 14 months into a 60 month equipment contract, my fault.I trusted Vivint. I trusted the salesment. I trusted the installers. All three let me down. Ooops, I trusted my good judgement.We wil live through this debacle of a security system, and be all the wiser next time around.

Donald S. from Desoto, TX | July 06, 2018
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Poor Service

Do not service equipment in a timely manner, yet they continue to charge for service that you are not receiving. Regret i every decided to use them. No stars would be better.

Daffie O. from Roseboro, NC | July 06, 2018
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Happy With Vivint

My husband Dennis and I have had the Vivint alarm system for several years. Had a couple problems with the alarm and thermostat but a technician came out and put in new equipment. Alarm occasionally goes off line but I reset it and so far, no problems. I really like the Vivint app on my cell phone. I can control the alarm and thermostat even if I’m not home. It’s great!

Liz H. from Clarksville , TN | July 06, 2018
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Best Alarm Ever

I have had many different systems!!! HandsDown best serves, price and equipment ever!!!!!!

Daniel L. from Summerfield, FL | July 06, 2018
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Vivnt System

Vivnt system is okay. Have six cameras bit system installed can only handle 4 cameras biut majority of the time only 2 cameras come on view when checking from my phone. Wish was told i would need 2 panels in order to have all 6 cameras running.

Dina P. from Waimanalo , HI | July 06, 2018
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Excellent Services

Every time we have needed them, we have received nothing but excellent customer service and we really appreciate that.

Edward W. from Browns Summit , NC | July 06, 2018
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Excellent

Vivint is an excellent and professional company. I don’t know how many times I have opened the door before turning the alarm off. Vivint is right there to make sure everything is ok and safe. They don’t rush off the phone. They make sure we are safe and secure. Vivint’s staff is friendly, professional and caring. They are there 24/7 for your needs. I feel very safe that Vivint is monitoring our home.

Gloria L. from Chino Hills, CA | July 05, 2018
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Best Alarm System Hands Down!

I was referred by a friend that already had Vivint in his home. So called and got info for a house I just purchased. Tech arrived with all the equipment he needed and installed equipment. If I had questions he had answers. Tech was very knowledgeable and courteous. Once everything was installed showed me how to use the monitor and app on my phone. I highly recommend Vivint to everyone.

David R. from San Juan , TX | July 05, 2018
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Best System Ever

I was so tired of paying high prices for little service and being locked into contracts from companies that could care less. I decided to research and compare company against company. I read hundreds of reviews and found vivnet. Their products were top of the line but some prices seem a little high. When I started looking at the quality and comparing the price to other companies it seem that I would get the best deal through them. Sometimes you get what you pay for. Once I called Vivnet and spoke with their customer service people I just knew I made the right choice. It just felt good. They listened and set me up right away with a installer. He came out even earlier than the scheduled time and was very knowledgable and made some really good suggestions that I didn’t think about. He was also able to save me some money as it turned out I didn’t need everything I though t did. The system works great and I had a few false alarms on my part. The response time was extremely quick. Best system I have ever had, great customer service, quick response to alarms, top quality components. What more could you ask for. Just do it!!!

Jerry C. from Knoxville, TN | July 05, 2018
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Best Ever!

I used to have another home security provider (because my husband worked for an affiliate) that not only was difficult to test and expensive to have. When I moved to another city, I chose Vivint because I wanted the features of a smart home and Vivint was an excellent value for me. I even have control of my home from my phone! One day when I thought I had locked myself out of my home, I simply took out my phone and unlocked the front door! (I was so upset that I forgot that I could use the code on the door!)

Valerie H. from Temple, TX | July 05, 2018
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Confidente

I love this system so much… I don’t depend on a key to open my door. My wife triggered the alarm by accident and the police was at my house in no time. The sensors is real efficient and compatible with main box… The brain (main box) is user friendly and reliable… I love it

Elmer B. from Springfield, MA | July 05, 2018
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System Ok Until A Problem

System is great until you have a problem then they want to charge the customer for someone to fix the problem with their equipment. Then there’s always an update however you won’t know until it’s a problem and call in and the update it.

Eileen L. from Folcroft, PA | July 05, 2018
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Not Happy

Not happy that my cameras went down and it will be a month before anyone can come to my home. Other then that happy with Vivint

David A. from Valdosta, GA | July 05, 2018
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All Bells, No Whistles

Great product but still waiting, for over a month, for them to return and install a booster on my home router to allow the video door bell to work.

David R. from Houston, TX | July 05, 2018
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Our Home Security

Thanks for the excellent Vivint. Our home was saved by Vivint couple of months ago by calling the firefighters on our behalf when we could not be reached on time. We appreciate it.

Adesoji F. from Lethbridge , | July 05, 2018
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Unmet Expectations

The system is fine when it is working properly, but it seems that every time I am pressed for time there is some kind of glitch. Also the camera gives me a limited view

Emory L. from Cincinnati, OH | July 05, 2018
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Safe

I gladly write a review for my current security provider, which is Vivint. I titled my review “Safe” because that’s how I feel with Vivint. I know my home is always protected, night and day and when there is an alarm, a call from a representative is almost immediate, with the first question being are we okay, which, makes me and my family feel incredibly safe. Additionally, the representatives are always extremely pleasant and patient with us. They are always professional and seem to be genuinely concerned for my family’s welfare and well-being. I would not trade Vivint even I was offered free security for a year from another provider.

Dorothy W. from Memphis, TN | July 05, 2018
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Continued Security And Peace Of Mind

Vivint has been my security provider for several years. They are always monitoring my home, call me when something goes wrong, and continually up dating their equipment. The staff is knowable and helpful when I call for assistance.

Dennis H. from St. Georges, DE | July 05, 2018
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Door Bell

Really like the service we receive have not had trouble with it.

Felisa O. from San Antonio , TX | July 05, 2018
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Excellent Quality

The service is top notch. Until I get used the program the technicians were understanding and patient. I feel safe and secure knowing my security system works 24/7. It nice knowing if I have an emergency and I’m away, then the syatem would call the police department and keep my home safe.

Kathy C. from San Antonio, TX | July 05, 2018
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Peace Of Mind For Less!

I am a mom of 2 boys that both have autism. We love our new home but were concerned with alarming the doors and windows in case the kids would open them to leave and the safety concerns that brings. Vivint offered us an excellent Vivint Gives Back rate, the nice and professional tech had our equipment installed quickly and properly and now I have peace of mind that if a door or window is opened, I will be notified quickly so I can act. I also have a cool video doorbell that allows me to speak to and see visitors from my panel or my app on my phone. Love Vivint!!

Courtney B. from Decatur, IL | July 05, 2018
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Customer Service

Whenever I call customer service, the representative is always professional and help me with any issue I have.

Derek M. from Savannah, Ga, GA | July 05, 2018
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Safe And Secure

I live alone with my cat. I have been a Vivant customer for 3 months, and I am very impressed with the security system. As a senior citizen, my home is my safe place because of Vivant. I am a retired English teacher, and I know the root word for Vivant is “life.” Vivant has given me my “life” back. I feel safe and protected. Thank you, Vivant!

Denise L. from Bedford Heights, OH | July 05, 2018
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Best System!!

This system is very easy to use and perfect for my family. I like that I am able to view my home away from home. I feel very secure and am happy that my wife and I chose Vivint. I also was impressed with the technicians who installed the system. They took their time explaining how to use the unit and was very patient with us.

Credell R. from Suwanee, GA | July 05, 2018
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Best Security Ever!!!!!!

This is by Far hands down the best Security system Ever! And the price is awesome!

Aisha C. from Smyrna, DE | July 05, 2018
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Security

I just have to let anyone and everyone know how I feel about Vivant. Since it was installed, I have felt very secure in leaving my house, for vacation time, and when I’m home I feel safe and secure. When my husband has set off the alarm accidentally, they were right there notifying me and as well as the police when they couldn’t get me. I have never had a problem with any of it, and when I have called them, they were always very polite in answering my questions. Since day one, I have been nothing but satisfied with Vivant and have recommended to family and friends.

Ruth P. from Centralia, IL | July 05, 2018
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Good Service

Good service. The main pad has a bit of a “communication” problem that has not been fixed in spite of numerous reboots etc. but over all it works fine. Just slow to speak.

Eli M. from Forney, TX | July 05, 2018
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Overall Pleased

I’m really happy with the overall quality of the product as well with the performance of the equipment. My only complaint is that they try to charge you when they have to go to your house to fix their malfunctioning equipment. I called the company because I received an alert that the automated garage door opener had stopped working and needed to get replaced. They send out the technician and fixed the problem but the next thing I knew is that I’m getting charged over $40 for the service charge. Never once had anyone told me I es going to get billed. Previously a camera stopped communicating with the control pad and after trouble shooting it over the phone with their support team they couldn’t figure it out. This time they did advise their was a service charge but how is that my fault? For as much as I’m paying for their service this should be included. SMH

Michael S. from El Paso, | July 05, 2018
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Vivint Review

We have been with Vivint for the past 8 years and we are very satisfied. The first four years has been a good experience because when we have had false alarms they have always responded. Any concerns that we had about our security system they would always answer our questions and gave us comfort. Then for the past four years I have had had a tenant in my property. When my tenants were moved in they continued with our policy. We have had fire and also false alarms and Vivint has always responded to us and also to the tenant. Vivint has always been on top of sending us emails texting and also phone calls to make sure that the security was followed through. I am a very proud customer of Vivint and we will continue with them for life. They have more gadgets and a better security system now with the new technology and I will be upgrading soon.

Dora S. from Raeford , NC | July 05, 2018
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Customer Service

Customer service is great after the long hold time, quality of equipment could be better.

Christina H. from Surprise, AZ | July 05, 2018
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Exceptional

we live in a rural area and not well protected by law enforcement with Vivint 24/7 monitoring we feel safe in our own home. There have been a few times that we needed help when VIvint came through for us. On those occasional times when the alarm was tripped accidently, we received a courteous, caring call from Vivint.

Evelyn O. from Moberly, MO | July 05, 2018
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Crappy Equipment And Terrible Principles

I’ve had nothing but problems with my equipment and then I’m charged to have someone come out and “fix” them. Then the technician is either hours late or just doesn’t show up at all. This company is garbage and the second I’m out of My contract I’ll leave but until then I’m stuck paying monthly for cut rate, crappy “security” from a company that treats its customers like dirt.

Chelsea B. from Seguin , TX | July 05, 2018
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Poor

At this point would not give any stars to Vivint home security, just became a customer in May 2018 , and since then, had to call customer service three times with issues regarding system. Also the salesman misrepresented everything about the system and how efficient they are, it turns out you can’t cancel at “anytime ” as per what the salesman said, not happy at all.

Jesus G. from Edinburg , TX | July 05, 2018
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Stop Worrying

I have had my security service for last several years. They are also on time even when there is false alarm for one reason or another. Their word is faithfully and once their system is installed you can stop worrying. They are a top notch agency. Everything I was promised I have received it, so Vivint keep up the good work.

Earnestine T. from Warner Robins, GA | July 05, 2018
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Very Pleased

We have been with Vivint for the last year. I have been very satisfied with the service of my system and the helpfulness of the Vivint team whenever I have had a question or concern. Having had a bad experience of being told the turth of pricing with my former provider, it is a pleasure to feel I am being treated fairly. We plan to be with Vivint for the long term.

Ellen C. from Coweta, OK | July 05, 2018
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Recent Interaction

Technicians very helpful, patient Have already recommended several friends

Diann R. from Houston , TX | July 05, 2018
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Amazing Customer Service.

I was going through a hard time and had my debit card stolen. It wasn’t on an account I normally used. So I didn’t check it. Balance went horrible and into the hole. It was the account where my vivint bill was paid. They called me and advised that my account was no longer making payments and asked if I was aware. Checked my account and found out someone had taken my money and I was also 3 months behind on my Vivint bill. They let me pay littleBy little until I was caught up and they still take automatic payments. The rep didn’t even charge me for being late. I love vivint. I could have been canceled and put in collections but they helped me to continue service.

Dominque W. from Warner Robins, GA | July 05, 2018
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Good Service

I love Vivint because they call you and check on you when a bad storm come true your town and knock out your electronics they well check on you to make sure you are ok

Dexter B. from Vernon, TX | July 05, 2018
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Lil D

i love this camra system cause i can always see whats goin on when im not home thanks

Derick R. from Lebanon, TN | July 05, 2018
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Vivint Review

Overall I am happy with Vivint.

David M. from Saskatoon, | July 05, 2018
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Customer Support

Almost 1 year after installation both garage doors are not monitored nor has as any sensors even though they were requested in the original order yet every month on a timely manner their fees are being paid I tried customer service several times I was switched from department to department

Elmo D. from Long Pond, PA | July 05, 2018
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Disappointed

I thought we were getting a really good system, but we’ve had continual problems. Door bell camera operates so erratically, sometimes rings & other times not at all, or then sometimes 2 or 3 times consecutively. Also, have had to reboot the Sky Control panel many times just to get the App to function. We are just disappointed that we invested in this system & would not have done so if we knew there’d be this many issues.

Pat D. from Las Vegas, NV | July 05, 2018
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Always A Call Away

We’ve been VIVINT owners for years. We love the quick response of the phone operators when we have a problem. Thank you VIVINT for giving us hours of nights of sleep knowing that we are safe and secure.

John P. from Santa Cruz, NM | July 05, 2018
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Never Again

Initially, I was excited to obtain this service. However now I wish I had researched other options first. The contract is to long-36 months. The monthly fee is higher than other comparable services. The company charges for service visits when the equipment is defective. Can’t wait for contact to be over! Vivint does provide services it advertises.

Desmona J. from Alexandria, LA | July 05, 2018
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Cjimenez

Great Service

Concepcion J. from Molino, FL | July 05, 2018
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Terrible

I wish I could give Vivint a zero-star review. Their equipment malfunctions on a regular basis and their customer support is worthless. We have tried numerous times to cancel our service but Vivint are too greedy, stubborn, and unwilling to listen to customer feedback.

D S. from Loveland, CO | July 05, 2018
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Great Service

I signed up with Vivint when they first started in my neighborhood and I have never regretted it. Their products are of high quality and their customer service is superb. I recommend them to anyone who is in the market for a home security service.

Daniel C. from Miami, FL | July 05, 2018
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Safe At Home

When things go wrong, I’m not usually involved, because I’m safe at home. I always know what’s happening outside, but I’m okay, I’m inside, safe at home. Why? Vivent… They keep me safe. When I’m away, everything is still okay. Why? Vivent!

Judy Z. from Blythe, CA | July 05, 2018
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Long Contract

Service’s are good, but don’t like the 5 year contract, and expensive monthly charges.

Kelly A. from Kimberling City , MO | July 05, 2018
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Vivint Is The Best

This is my first home alarm system and the process of installing the equipment and ease of monitoring setup has me not only feeling my home is very safe but that also I have the latest and best equipment out there. I highly recommend Vivint to anyone who wants to easily and inexpensively feel their home is safe.

Daniel P. from Cordova, TN | July 05, 2018
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Review

Had this system for a few weeks now, so far so good.

Donnie H. from Cedar Hill, TX | July 05, 2018
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Camera Does Not Work

I tried troubleshooting myself to no avail. I tweeted my issue and never got a response from customer care. I finally called but the wait time was over ten minutes. The installation service was great so I felt confident in Vivint at the beginning. I have had two false alarms and those responses have been quick, which is good. However, this equipment issue is unacceptable, especially because this is the second time the camera has gone offline in less than one month.

Dorcia C. from Bridgeport, CT | July 05, 2018
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Great Security And Home Automation

We love our home automation and security.

Andrew S. from Queen Creek, AZ | July 05, 2018
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Review Of Vivint

Service is good, a few minor issues with support at times but overall a good company.

Duaine H. from Humble , TX | July 05, 2018
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Best Decision!

I upgraded from ADT and I love having the simple convenience and peace of mind that the cameras provide! I really wnjoy having the ability to go through my DVR and rewind the camera clips and see what’s going on at home as well. I’m so glad I made the switch! Thanks Vivint!

Dylan R. from Vineyard, UT | July 05, 2018
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Not Up To Parr

From the first day our system has been going off line have 4 cameras . On our second smart drive in one year taking as much as 4 to 6 to get back to 24 recording . They say system needs 2m to stay on line but cannot . Have 6m on the system but cannot stay on line . Hate to say think twice .

Desmond S. from Raceland , LA | July 05, 2018
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Awesome Automation

I love my Vivint Smart Home system. It’s so nice to be able to monitor my home from anywhere. I also like the features of being able to open my garage door and front door from my phone. It’s been a great product.

Cory C. from Eagle Mountain , UT | July 05, 2018
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Great Service

Vivint is great. I’ve been with them since they started and they only got better. I started off with there base package and now I have door bell camera and outside camera’s and it’s the best never had problem and costume sever ice is amazing.

Alejandro L. from Delano, CA | July 05, 2018
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Great Company In Home Security

Truly enjoy knowing Vivint has my business. Their entire team is always helpful and very knowledgeable if any questions arise. Equipment is terrific and having the mobile application makes the use of the security system simple to use. A+++ rating .

David D. from Oklahoma City , OK | July 05, 2018
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Terrible

I’ve never had to call an monitor company this much in my life , I’ve only had this system for less then three months and I’ve called numerous times and they still haven’t gotten my system right.

Dewayne H. from Kansas City , MO | July 05, 2018
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Great Security And Smart Home Skills

I love my Vivint security it gives me such peace of mind in a new home in a new State so far from where I’ve always been and grown up. I need not be afraid even though I know no one near or around me My house has constant eyes on itself that I can view on my phone at any time. Change settings turn things on and off and even control my temps. I highly recommend this for peace of mind to anyone. This also helps our son with Autism feel secure as he cannot stand to be alone.

Laurel A. from Walkertown , NC | July 05, 2018
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Vivint Peace Of Mind

Vivint not only gives us peace of mind but also a sense of security. These are both important to us as older people.

Sylvia M. from Billings, MT | July 05, 2018
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Got The Best

Vivint has the best protection I have had in years. I have all the sensors and equipment to ensure my family’s protection.Inside and Outside. Text notification, remote settings and video. A must have in the latest protection on your home. Todays crime is a no brainer in protecting yourself and family against the elements of todays crime. Thank you Vivint.

David H. from Trussville, AL | July 05, 2018
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Great Service

Excellent services and always ready to assist with any issues I had. They are on time resolving issues customers have.

Regina M. from Houston , TX | July 05, 2018
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Security

They are very quick at responding to all my needs

Jasmine R. from Saraland, AL | July 05, 2018
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Review

I love my Vivint security system. The features that it had as well as the monitoring are top notch in my personal opinion. I also like the pricing for service. There are companies that offer far less but charge way more. If your looking to make your home safe and secure choose Vivint.

Corey D. from Columbus, OH | July 05, 2018
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Excellent Service

I love vivint home security. I had an issue with my system being activated in one of my bedrooms whIle at work one day (thank God it was a false alarm ) but the vivint rep was on it and dispatched the police right away. When ever there is a need to contact vivint for any reason I don’t hesitate because I know my concerns will be handled quickly and professionally as possible. I would recommend vivint to anyone and I already have. I will gladly give vivint a big thumbs up👍. Love the friendly service reps..way to go Vivint

Carolyn S. from Fitzpatrick , AL | July 05, 2018
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Best Service

The best service and friendly control panel

Angel M. from Tamarac, FL | July 05, 2018
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They Respond

Vivint has been my home security service for many years. Whenever an alarm or alert is activated they are on the phone to me in an extremely small time period. They also are listening through my alarm panel and are very proactive. They also respond to questions or problems that may occur with the system, repairs are done expeditiously and their help line personnel are very knowledgeable. Repair technicians have been very helpful and professional. I recommend them very highly.

Eddie J. from Greybull , WY | July 05, 2018
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Vivint

Hands down the best alarm system company that I have ever had! I love how they come over the panel when the alarm is triggered and the very detailed report that they send out about the alarm incidents. My cameras are very clear and I am pleased with the ability to communicate with my children through the cameras.

Cirita F. from Jonesboro, GA | July 05, 2018
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Customer Service

For as long as I have had Vivant Alarm Co in my home I have found them to have excellent customer service. They are always polite and willing to answer any questions I may have. The team at Vivant is also caring. When my alarm went off ( my error) they called, calmed me down and made sure I was okay before hanging up. I am very pleased with their product and their service.

Jo Ann P. from Randolph, MA | July 05, 2018
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Peace For All!

Having Vivint installed into our home was the best decision we could’ve made for our family! We are always aware of what’s going on even when we’re away. Having the alerts come straight to our phones and being able to see live video is amazing! We are also able to talk to our package delivery guys via our doorbell to instruct them on where to leave packages if we’re not home. Thank VIVINT!!

Logan G. from Boise City , OK | July 05, 2018
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Unexcited

My Vivint system has not recorded any activity on the doorbell camera since June 1 plus the doorbell rings all by itself with or without anyone actually at the door. The folks at Vivint has attempted to fix the situation once to no avail. I haven’t gotten around to calling them back since I figure there’s not much use in it. Would I recommend this service to anyone? No.

Kathleen H. from Killeen, TX | July 05, 2018
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Vivint Smart Home

I’ve been with Vivint for a while now. I sold my home, and bought another one. I chose to stay with Vivint. Now, I have Vivint in my new home. I love how when my doorbell rings, I can see who it is. I also love how Vivint regulates my air conditioning throughout the day and night, and I can control everything from my home. Vivint’s high technology is the best ever! One day, it was storming when the technician came to install the new equipment for my new home. The storm caused the power to go out. I had to reschedule for another day. The technician assured he would be back to do the installation. He came back that same week. I was so thankful. YOU ALL ARE THE BEST!!!!! I LOVE VIVINT!!!!! 🤗💯

Donna H. from Cordova, TN | July 05, 2018
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Very Pleased

We have been very pleased not only with the sales, installation and the service received by Vinint.It is very re-assuring to know we are now protected.We like the key-less entry with our unique code.Thank you very much

Chuck K. from Chelsea, AL | July 05, 2018
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Satisfied Custom

Best security company there is. Recommend it all my family and friends. Company is always friendly and goes out their way to make sure everything is good.

Daniel R. from Ridgeland, MS | July 05, 2018
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Satisfaction Garranttee

Very satisfied and feeling protected with my services! I did have technical problem a few times but your technican were on top of the issues and the service agents are always helpful and supportive!! Would recommend this service to anyone !! I noticed that after I had mine installed several neighbors had this your service installed!! I had this service installed at a difficult time in my life and it has proved a safe and secured surroundings!! Thanks so much!!

Frankie E. from Florissant , MO | July 05, 2018
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The Best

Great customer service! Love the protection and services we receive from Vivint!!!

Donna B. from Moses Lake, WA | July 05, 2018
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These Guys Rock!!

Had our system for just over a year. Love it! Each encounter we have had regarding equipment or usage has been extremely professional and useful. We started with a battery issue which took a few times to resolve. Each time we called it was highly satisfactory. When they could not resolve the issue remotely they sent out the technician who was courteous and timely. Issue resolved and I continue to recommend Vivint to all my friends looking for a security system.

Andrew S. from Long Beach, CA | July 05, 2018
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Good Job

Vivint monitors our system vary closely. The equipment holds up will and there vary helpful on the phone with tech help and questions. I have had two other providers any Vivint preforms the best.

Scott M. from Duncanville , TX | July 05, 2018
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Vivint

Love the capability of being able to see who is ringing the doorbell and to be able to speak to them this is our second time using this company as we had to move so we had to start over

Kim D. from Jeffersonville, IN | July 05, 2018
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Reliable

Have had Vivint for about 3 years now and no issues! Love our doorbell camera with the 2 way speaker. Has come in very handy a few times, also love the keyless door. Love the app in which we can communicate with guests at the door thru the doorbell and lock and unlock the door from our phone. Camera quality is pretty good. Was honestly hesitant in signing up due to all the bad reviews but no regrets so far. Reps are quick to call and check in on us when alarm has tripped a few times. Biggest cons are sometimes cameras don’t record on motion and sometimes app is slow opening up, but overall and so far, so good.

Cindy C. from Redding, CA | July 05, 2018
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Great!

Great company.great customer service and proffesional

Guillermo S. from Oklahoma City, OK | July 05, 2018
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I Love My Security System

Love my Vivint security system. I can access it from my phone wherever I am. My son can check on me and hear everything when I answer my door, best decision I ever made.

Christie D. from Deltona, FL | July 05, 2018
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Cool Features, Lousy Performance

Our Vivint unit goes offline for no reason, stays offline more than on, and gives conflicting signals about whether it is online or not.Also the interactive doorbell performance is very poor. No one can understand us and the delay is awful.Customer service has been rude and sound like they hate their jobs.I’d look locally if doing it again.

Darren M. from Brownsboro, TX | July 05, 2018
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Vivint Home Security

Absolutely satisfied with our Vivint security system. The security that we have is a great reassurance to my wife and I.The convenience of accessing on our mobile devices is really helpful for seeing visitors from home on cell phone or when we are away. Love the video recording capability of the door bell camera.

Rodger L. from Mckinney, TX | July 05, 2018
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Not Worth What You Pay

The cameras go out to many times and have to reboot. It does not notify you when cameras are not online. If it was just mine but three other neighbors tell me they have the same problem. I can not say I would recommend it to anyone.

Cindy H. from Tomball, TX | July 05, 2018
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Great Value

A really great security system. Very easy set-up. Can’t beat the price.

Jami M. from Fort Myers, FL | July 05, 2018
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You Are Gooood!

Thank you for looking after my home when I am busy or absent. You prevented a fire and didnt disconnect from talking with me until the danger had ended.

Connie B. from Augusta, GA | July 05, 2018
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Vivint Will Scam You Into A 5 Year Contract.

Although I think Vivint offers a good product overall, I was not impressed or happy with the 5 year contract that Vivint scams you into. When you move, you resign another 5 year contract unless you are aware and negotiate a shorter term contract. You cannot get out of the contract period unless you find someone to take over your contract. We will not be returning as customers because of the shady contract arrangements. I asked the representative if we will be in a contract when we sign up for service, but silly me for not reading the agreement to be sure.

Clint W. from Melissa, TX | July 05, 2018
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Find Another Company

My cameras have not worked for months… tired of dealing with customer service; tired of techs coming out to get nothing done… cameras have been replaced; control panel has been replaced… had WiFi assessed, internet upload speed is blazing fast..

Corrie S. from Duncanville , TX | July 05, 2018
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Home Home Security System

I have been with Vivint for many years. I recently bought a new house in the past year, and Vivint transferred my service to my new house. I added security cameras to the front and back of my house. I couldn’t be happier with my service. I am contacted every time my alarm is accidentally activated. I am able to remotely view my home and control my alarm. I am able to view who is knocking at my front door when I am not home. This service gives me confidence that my house is secure when I am at home and when I am away. I am very pleased with Vivint’s service. It has by far exceeded my expectations.

Cecilia T. from Pahrump, NV | July 05, 2018
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Vivint Installation

The installation was very poor. Mis communication with the sales rep and the field techs. Field techs left hole in walls and they were not able to connect doorbell and the panel.Very bad experience.

Craig A. from Bakersfield , CA | July 05, 2018
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Great Techs

The tech was very curtious and corrected my problem

Donato L. from Lyndhurst, NJ | July 05, 2018
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Awesome Company

Viviant has been an outstanding company to deal with both technically and their customer service is awesome I would highly recommend it to anyone looking to install a new alarm system. They have always been courteous and prompt and able to handle any technical questions that I brought forth thank you very much for that Viviant .

Richard A. from Pembroke Pines , FL | July 05, 2018
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After Three Years With Vivint

In the beginning the Vivint system worked well. About a year into the contract the system hardware developed some glitches. After calling Vivint they sent out a excellent Tech. He checked my complete system, found a couple of failed componants, replaced them with new componants. Before the technician arrived I was upset with Vivint blaming them for my inconviences. Once I followed the tech around my home and witnessed the test’s involved and his expertise I realized none of this was Vivint’s fault, only faulty equipment . I was mistaken, and uninformed. Two years later I am using my system with out a glitch. ….Fred

Fred S. from Pahrump, NV | July 05, 2018
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Feedback

We are very happy with the decision when we built our new home 1-1/2 years ago to have Vivint install there state of the art security system . It has definitely been a blessing and we feel totally secure now . Our outdoor cameras with nite vision views are so crystal clear not to mention our indoor cameras are awesome as well. We have recommended this company to many people including family . Thank you Vivint for a wonderful system and for a great piece of mind knowing we are safe 24 hours a day .

Eugene C. from Flemington, WV | July 05, 2018
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Vivint Security System

Since switching to Vivint security system, we are please with the capabilities and services they are able to provide with our home security system. Not only does it meet the demands of our needs through advanacments in technology, but it is also reasonably priced. One of the best investments.

Cherie J. from Laplace, LA | July 05, 2018
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Excellent Product

Love my smart home.

Bryan D. from Hiram, OH | July 05, 2018
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Prompt And Professional

We have had Vivint since 2012 and it has been great! Easy to get a hold of and they do what they say they’ll do!

Daniel W. from Rowlett, TX | July 05, 2018
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Love Vivint

I have had Vivint for 5 months and it’s been awesome. Let’s you know when doors are open you can connect other devices like nest and the customer service excellent. Thank you

Chris . from Frisco, TX | July 05, 2018
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Home Security Provider _vivint

Easy and convenient

Bernadette M. from Winnipeg, | July 05, 2018
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Vivint Is Great

We have only Had our system for a couple of months so we are still learning how to use everything that it came with but so far we really love it. We love the doorbell camera. We can see everything going on around the front of the house and who is coming to our door at all hours of the day and night. The customer service is great for when I need them to help me with something I don’t understand. Thanks Vivint for coming to my door!

Diane C. from Ladson, SC | July 05, 2018
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Great Service

Since it’s Vivent we have not had any problems and they have given us safety and great customer service!!! They are amazing and we’re glad we switched!

Dulce R. from Fort Worth, TX | July 05, 2018
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Vivint Sucks

I regret ever signing another contract with vivint after we moved. We upgraded to the sky panel and it’s been nothing but a headache. It’s never connected to the monitoring station and now the Battery isn’t charging. Security systems are a waste. Go buy yourself a gun and make sure you’ve got pictures of the SN on all your valuables!

Dustin G. from Salem, AL | July 05, 2018
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Home Defense

Great system but your internet has to be great also

Duane W. from Elba , AL | July 05, 2018
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Best System On The Market!!!!

I have seen a lot of my friends security and smart home systems. It seems like they buy expensive cameras and other equipment that is alright but the quality is lacking in different parts of each of their systems. When I got my Vivint Smart Home my perspective changed. My mind went from thinking that their systems were pretty good to realizing that their systems were junk compared to what Vivint did for me. Every piece of equipment in my system is 100 times better than all of the other systems I had seen. There are cheaper “crappy”systems out there or you can spend a little more and a get a phenomenal system with the quality that all the other systems out there are lacking!!! Buy this system!!! You will never regret it!!!

Dallen G. from Richfield, UT | July 05, 2018
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Excellent System

I have been using Vivint for several years and have really enjoyed their system. Really enjoy the tech support personal when having an alarm, they are Johnny Roger on spot to give you assistance when needed!!

Dennis G. from Liberal, KS | July 05, 2018
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Peace Of Mind

Vivint gives me peace of mind when both when I am home and when I am away. My cell phone is with me and that means my alarm is with me. Best money I spend every month.

Carolyn T. from San Jose, CA | July 05, 2018
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Not A Happy Customer

i have had the alarms system since January and I have had nothing but issues I have three cameras only 2 work garage door opener worked once. ring door bell batteries need to be replaced once a week.

Eric T. from Lansdowne, PA | July 05, 2018
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Comment!!

Love my Vivint alarm especially the camera. They need to have more specials for existing customers.

Fay S. from Orlando, FL | July 05, 2018
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My Family And My Property Is Not In Risk Anymore

I’m an Entrepreneur, always traveling and afraid to leave my family and my house. Thank you, Vivint it’s not a problem anymore. I can check my son 24 hours from my cell. And control who approach my door. Now I can enjoy each trip. No more scare about my family or property.

Elsa M. from Lawrenceville , CT | July 05, 2018
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Quick, Easy, Awesome!!

I was able to get my security system set up quickly in a couple hours, the technician was ready to install any features requested, and we have not had any issues with the system since then. There were a couple things, such as the doorbell camera, that I didn’t think were necessary at the time, but they have definitely been worth every penny. Great service for a fair price!

Michael C. from West Jordan , UT | July 05, 2018
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Getting Better

While there have been several small, aggravating issues with the Vivint system, it has gotten much better over the last few months. I like the ease with which I can adjust thermostat settings. I like the key fobs very much. The technicians who have come to my home and worked on the system have been very professional, competent, personable, and efficient.

Barbara K. from Fort Worth, TX | July 05, 2018
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Hate!!!!!

If zero stars were an option i would give them that. Customer service sucks. The people cant do anything for you! They send a guy out and he doesn’t even show up in his time frame and doesnt even show up for that matter. Then you have to wait two weeks to get another appointment. Camera dont work andthey caputure a clip every sec but when a person walks past the camera it doesnt even capture them! You call them out to fix it and they tell you they are working fine qnd cant fix them. If i was in my window to return the system i would!!!

Dana P. from North Prairie , WI | July 05, 2018
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Alberta Canada

Alberta, CanadaThe vivant system has allowed me to know my home and children are secure. I have been able to track who come to my home and when the entries are access by my children.The control panel software should allow for more programming options. (I.e. weekend vs weekdays) This was basic programming I did >30 years ago in high school. Basic home thermostat have more programming options then a live linked software system.

Diane H. from Calgary, | July 05, 2018
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Love There Service

When I was looking for a security system, I was not sure about Vivint because I haven’t heard of them. I am so glad I did because the service has been excellent and they are always willing to help. I have had a few false alarms and I was not charged. I also had and issue with my fire alarm thru them and they sent a service person out to look at it and I was not charge. I appreciate all of the services they provide and they call immediately when the alarm does go off. Plus I get an email sent when the system goes offline and one when it came back on. I truly love this system!

Daniel T. from Tupelo , MS | July 05, 2018
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Wonderful Service

Vivint has always been there for me whenever I needed them. When I was working we were robbed and after that I got the service and have been protected ever since.whenever I had a question about my service or my bill I always had a wonderful consultant on the phone and they were always very helpful.I will continue with dinner as long as I can.Your help and protection.

Cassa C. from Erie, PA | July 05, 2018
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Vivint Excellent Quality And Professionalism

Vivint service are great and we’re looking forward to receiving more understanding concerning 6 camara compatibilities. Vivint are still working towards providing our home with excellent Services now that we understand how the camera home security process workt. Thank you Vivnt Team for your professionalism.

Diondrea T. from Sauk Village, IL | July 05, 2018
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Superb

I was a customer of ADT since I purchased my home. I began to look into updating equipment and maybe getting one of those new fangled doorbell cameras. Enter Vivint. Their customer service is top notch. Their equipment is fantastic. (I’m a believe in the Nest thermostat) Their pricing is competitive. I honestly can’t say enough wonderful things about this company.

Meagan H. from Monroe, GA | July 05, 2018
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Sometimes Disconnect

Sometimes the system disconnects while trying to update. It defeats the purpose of a secure system if it goes offline and becomes unusable unless you notice and call someone to reset it.

Cecilia M. from Richmond, VA | July 05, 2018
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On Time

Vivint is always on time. Whenever the alarm goes off, they are quick to call and verify if everyone is ok and if we are safe.

Jodiann B. from East Hartford, CT | July 05, 2018
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Nice

It a good company

Lymarie F. from Orlando, FL | July 05, 2018
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Amazing Service

I would recommend Vivint to anyone. Amazing service and products.

Danielle P. from Loveland, OH | July 05, 2018
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Very Happy!

Since we installed Vivint my whole family feel very safe.We can now travel with less stress because now we can access our house at any time from anywhere in the world and also be able to see inside of our house.

Daysi G. from Austin, TX | July 05, 2018
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Lots To Offer

I really love all the different products Vivint has to offer. The doorbell camera works great and takes awesome pictures. I like being able to check on my house while I’m away, or being able to unlock my doors for family that arrives early. The only negative comment I have is that my glass break sensor seems to be too sensitive. It has gone off a couple times just from my dogs barking. Other then that I’m very happy with my service. Would definitely recommend.

Caitlin S. from Nampa, ID | July 05, 2018
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Great System

We have been very happy with our security system and any issue,question or concern we may have had was addressed. Customer service is great!

Elena M. from Pingree Grove, IL | July 05, 2018
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Love It!

I recently switched from another security system as my 2 year contract was ending. I found out that my security system had been offline for 6 months and was never notified! I had been watching Vivint grow for several years. My sales associate and technician were awesome! They worked with me on what I needed, helped me conclude my business with the other company, and provided much more product for just slightly more money a month. And they did it all the same day! I feel so much more safe and protected! Will definitely be adding products in the near future!

Dorinda D. from Smiths Station, AL | July 05, 2018
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Good And Bad

If alarm goes off, they are GREAT!! I’m not as excited about their camera security. I have excellent internet speed but my cameras do not function 100% of the time. VERY disappointing.

Evonne L. from Palm Coast, FL | July 05, 2018
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Comforting Knowledge

Knowing that my home is monitored while I’m away and that with the push of a button I will have help.

Kay D. from Loveland, CO | July 05, 2018
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Used To Love It

I used to love Vivint, but the last update to firmware reduced the functionality. I have called multiple times without resolution.

Duane P. from Overland Park, KS | July 05, 2018
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Never Worked

It never worked, the day I called the customer service to help, she hung up on me. Bad customer service ever. Finally the technician came and told me that upgrades are required and we will call you, its almost now two months no one called yet, when you call them about any issue you should have couple of hours to wait, they put you on hold for ever. I m trying to pay off the equipments and will disconnect their service, my friend referred me to this company but she also dealing with the same issue. I have to take a day off to call them otherwise it sucks. Very disappointed. Waste my money. It worked only the first month. But I’m still monthly paying. Which I shouldn’t.

Farah A. from Hercules, CA | July 05, 2018
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Awful

Would rate a zero if possible. The product works ok, but customer service is horrible. Billing problems from day 1. Multiple calls for help and no one cares. Takes months to get over charges refunded and they only want to give you a billing credit. Been a customer for only 3 months but it has been the worst three months. I just want out of my contract.

Mike C. from Pooler, GA | July 05, 2018
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Have To Call A Lot

I like the added protection, BUT it seems like I have to call them a lot to fix things with it. NOT happy about that.

Ann F. from Taloga, OK | July 05, 2018
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One Of The Worst

Have had Vivint security since April and have a tech out three times, multiple camera failures and two false alarms. One of the worst systems I’ve owned and I’ve had ADT’s crappy service with their extended contract which is horrible. I’d go with something else.

James D. from Marana, AZ | July 05, 2018
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Technology Is Great…in Theory, But Not In Practice

When it works, the Vivint system is amazing. But in the three months we’ve had Vivint, we have had 5-6 technicians out (averaging 3 hours a service call), trying to get the system to work right. It’s a tragedy, actually, as the platform is genius in design, but really disappointing in implementation.

Dave K. from Los Angeles, CA | July 05, 2018
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A Six Star Company

I know 5 star is the highest rating But sometimes you have company that goes the extra mile that deserves A SIX STAR RATINGVivint is one of them!!!

Charles E. from Orange, TX | July 05, 2018
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Safety First Above All

We consider ourselves very lucky to have vivint as part of our lives. We feel very secure knowing that if we need help Vivint is always there for us. When we accidently opened the garage door when the alarm was on Vivint immediately called and made sure everyone was safe.

Stefano Q. from San Mateo, CA | July 05, 2018
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Great Security System

Great security system, reliable monitoring and good customer service too….

Fernando F. from Spring, TX | July 05, 2018
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Excellent Response

After a disappointing experience with Safe America and their customer service, Viviant is relatable, respectful, and always puts the customers first. I love the updated, high technology product at an affordable price.

Ayala K. from Coral Springs , FL | July 05, 2018
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Best Security Service!

Great customer service! It was a rocky start due to sales rep missed information BUT Vivint customer care went above and beyond to resolve the issue. I even received follow calls to make sure things gets done right and in a timely manner. This shows how ethical this company is and truly cares about their customers.The security cameras is second width of! Great quality and easy to use through sky panel. I just wish the video is ab ongoing record without paying additional cost… right now it’s just clips.

Cristina P. from Hillsboro , OR | July 05, 2018
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Security System Rrview

Over all system works well. I’m planning to up grade my cameras now that I have faster internet speeds.

Damian N. from Deerpark , TX | July 05, 2018
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Best Security Service Ever!!

I have honestly tried a few Security Device companies… and I have found that VIVINT is seriously the best! From the Equipment, to the New Technology, to the Installers to the Customer Service… its rare to find all 4 of those GREAT – but with Vivint its Just that; GREAT!! I highly recommend Vivint!!!

Denise H. from Odessa, TX | July 05, 2018
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Security System

We love our Vivint home security system. It works great.

David H. from San Francisco, CA | July 05, 2018
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Not Satisfied

I had some plants stolen a few weeks ago and I am so upset that Vivint failed to do as promised. It is usually pretty good at recording but lately the panel is always “updating” and the cameras are always dropping. My plants are on my front porch and the reason why we got Vivint in the first place is because they had already stolen some plants from us once before. The second time around the doorbell camera did not record anything when the thief came around and took 2 of our plants. I contacted Vivint and all they said is they could not do anything. Plants are replaceable I understand that, I am just upset because what if next time someone does try to break in or something and nothing is caught on camera or through the sensors, I am just so upset!

Emma R. from Fort Worth, TX | July 05, 2018
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Customer Service

Doorbell camera never works. The whole reason I bought this. When I call in to the customer service number, I get the run around. Overall bad service. Worst decision ever

Marcos C. from Pflugerville , TX | July 05, 2018
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Will Not Renew Service Unless Quality Improves

Cameras keep going offline daily and are very delayed on the vivint app when playing back footage. The cameras and skypanel has slowed down my homes wifi tremendously.

Fatima S. from Linthicum Heights, MD | July 05, 2018
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Vinint Quality Service

Great service!

Lisa S. from Yerington, NV | July 05, 2018
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Vivint Home Systems

We like our alarm system. Love the electronic door locks. The app makes it easy. Slow to load, though, to see who is at the door. We can’t use. The doorbell camera as originally intended because it picks up too much movement from shadows and people crossing the sidewalk in front of our home. Didn’t change the settings so their technicians can’t adjust how sensitive the camera is. Major epic fail. Over our relatively happy with the system

Sarah D. from South Jordan, UT | July 05, 2018
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Safe

My husband works night shift and I have two children 11 and 7 months. I was never able to get a decent sleep or even shut my bedroom door without fear but once we got vivint security I sleep as if my husband is home and don’t care to close my door. Best decision we ever made when buying our house is choosing vivint for our security!

Cristina H. from Sellersburg , IN | July 05, 2018
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Always There!

Vivint support is always there whenever I call about connection issues, account issues, or alarms issues. I have two accounts; one for my house, one for my church. If there is an issue Vivint calls immediately if it is a weak battery or a break in Vivint is ready to assist.

Cliff B. from Odessa , TX | July 05, 2018
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Horrible

The cameras are offline for one reason Or another more than they are working. It takes weeks to get a tech out to repair them. We have gone through 3 routers and a control panel. Not to mention all the hours we sat there waiting for them to troubleshoot and repair them. Then within a week we are having similar isssues. The camera picture quality is horrible except for the doorbell camera. As I write this my cameras are down again and I haven’t even called vivent to get a tech out to fix them. I am worn out trying to keep a subpar system up and running.

Doug G. from Live Oak, TX | July 05, 2018
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Love It

Love it great service and excellent customer service

Arturo G. from Rosedale , MD | July 05, 2018
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Service

The best service

Dario P. from Cape Coral, FL | July 05, 2018
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Worst Security System Ever

I have four Vivint security cameras, a doorbell camera, motion sensors, and an alarm panel in my Florida home. It has never worked properly and I have had technicians out at my home many, many times, trying to fix the problem. I was probably on the phone trying to “reboot” the system for more hours than I had use of the system. Very frustrating. I have another company coming to my home this week to give me an estimate for a new system from their company.

Debora P. from Los Angeles, CA | July 05, 2018
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Happy With My System

The system was tailored to our needs. The salesman Jake was on top of his game with a strong seamless install for the techs. Would recommend. The only reason I didn’t give all five stars is because I have to reboot my panel once a week. On the display is says not connected so I reset it. Everything works fine after that m.

Darris M. from Berthoud, CO | July 05, 2018
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Easy, Convenient, And Reliable

Vivint has everything you need for a smart home and it’s all in one app. Everyone I’ve talked with at the company has been very nice and personable. The rates don’t go up on you like other security companies. They’ll move your equipment when you move. The only thing I warn people about is you need a good wifi provider and router.

Daniel M. from Hammond, LA | July 05, 2018
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Good, Almost Great

The system itself is pretty slick. Cameras work well and window/door sensors are working effectively, but we had some problems at the start. Our panel malfunctioned and it took over a week for them to come out and fix it, even though they were there the night before to install it. They didn’t charge us for the down time – which was great, but I really wish they would have just come and fixed it right away.Pros: Easy to usePhone accessPretty good camerasNot overly expensiveExtremely fast verbal response time through panel Peace of mindCons:Panel is a little slow – touch screen lags a bitStill can’t figure out the motion sensorCustomer support is less than idealAll in all we actually like the system, and it works well for the most part. The real problem is, the company is 80% focused on new sales and 20% focused on serving current customers. We are getting what we pay for, and that’s all I can really ask.

Craig L. from Timnath, CO | July 05, 2018
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Vivint Doorbell Camera

Christine in Colorado was an excellent customer service representative. She assisted me in getting my doorbell camera back on line and functioning properly. She walked me step by step through this process for about 45mins. She was knowledgeable and totally professional and caring. She should be the trainer for all customers service representatives everywhere. Thank you for your help.

Faith F. from Voorhees , NJ | July 05, 2018
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Hi Tech Security

This system that I got makes me feel secure with the latest gadgets in security

Daniel M. from Chula Vista, CA | July 05, 2018
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The Best

always been a great alarm system and service techs are awesome. Most of my issues have been fixed on time with no issues and/or problems

Contina O. from Newberry, FL | July 05, 2018
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Completely Satisfied

Switched to Vivint from ADT and couldnt be more pleased. I like how all of the equipment syncs together. My notifications are fast and the customer service has been great.

Daniel P. from Sneads Ferry, NC | July 05, 2018
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It Works Unless I Mess It Up, Lol!

Vivint Security System works unless I do something by mistake to mess it up. There was one time I mistakenly set the alarm to “leave” when everyone was still in the house. I should have set it to “stay”. It went off with the slightest movement which proves how well it works. I also like how even with a false alarm they still call you through the wall unit to confirm all is well with a live voice.DH

Darrell H. from Grayson, GA | July 05, 2018
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Very Professional

Every time I need something from Vivint they are always there. The response time is incredibly fast. Vivint will always be my security of choice

Jessica C. from San Jacinto, CA | July 05, 2018
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Superb

I have had Vivint for almost 2 years now. I remember when I first purchased my home I said, “I am adding an alarm system to this house!” Between Vivint and their competition, Vivint was the most convenient in price and services available. No complaints whatsoever. Thank you.

Elsy G. from Homestead, FL | July 05, 2018
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I Wish It Worked Better

I want to love it, but my cameras our constantly going down on me. I even upped my internet and pay double than I use to and it still goes down. I have a service guy coming tomorrow who will charge me $50 to probably tell me it is a wi-fi problem, which means I will probably have to get a new router and some fancy mesh system for the tune of a $1000!

Cathleen D. from Laguna Niguel, CA | July 05, 2018
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Satisfied With Vivint!

Vivint has gave me a peace in mind when I’m at home. I feel much safer in my house knowing that I’m protected by Vivint. Prices are reasonable . The lastest Technology The better! Thank you Vivint. I highly recommend! To anyone looking into home secuirty. To contact Vivint!

Andres M. from San Antonio, TX | July 05, 2018
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Review

Our cameras always go offline. Calling customer support on the phone for 1 to 3 hours to fix

Deanna R. from Fort Worth , TX | July 05, 2018
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Excellent Systems

I have had Vivint for 2yrs or more. And have had no issues with it. I like the remote viewing and also the notifications I get. I always know when someone comes up to my door or when I leave a door open.

Refugio M. from Perryton, TX | July 05, 2018
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Long Time Customer

Always good experience with Vivant in updating equipment and monitoring home, would recommend to friends…all our family have them also

David R. from El Paso, TX | July 05, 2018
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Awesome

Awesome except for alarm alarms on its own sometimes and the history says it’s my iOS device that armed it and I didn’t

Edward S. from Houston, TX | July 05, 2018
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Love The Product

I am inlove with my Vivint alarm system. I look the fact that I no longer have to check the door when some knocks or ring the door bell I can just look from my camera and the fact that I can unlock my front door from phone is very convenient

Kimone C. from Stockbridge, GA | July 05, 2018
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Glitchy

Thermostats don’t stay connected to Sky panel.

Colm M. from Suffolk, VA | July 05, 2018
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Great

I love having peace of mind when my Alarm is set .

Daniel E. from Elcentro , CA | July 05, 2018
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The Best!!

I truly love the convenience of having Vivint. I definitely feel safe at home and while away, just being able to view my cameras and control everything from my phone.

Laria C. from Chicago, IL | July 05, 2018
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Vivint Is Great

Customer service is great, app is easy to use and very convenient. Gives the whole family piece of mind. I can check on my home anytime…. love it.

Leilane L. from Munster, IN | July 05, 2018
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High Tech Alarm At A Great Price…

We have had our Vivint alarm syestem for several years and love it. We have a remote programmable thermostat that helps us save energy, doorbell camera that notifies us of visitors, exterior cameras provide a piece of mind when away from home. The installation was flawless and customer service is extremely important to Vivint. They always follow up and treat you with caring customer service. Try it and you will experience the high technology and positive experience. that cape

William S. from Spring Valley, CA | July 01, 2018
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Excellent Home Security System

I’m so happy with are smart home security system. I am promoting it! I got two people to use Vivint and they love it. I feel very safe with Vivint and so does myFamily.

Laura O. from Chicago, IL | June 27, 2018
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Great Security System.

Each and every time i have had issues, Viviants reaction time was seconds. I am thankful each incident was not harmful to me or my family. I am very satisfied with my service from viviant …5 star!!!

Deanna B. from Belcourt, ND | June 27, 2018
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Fantastic

I love Vivint! It was very easy to learn and such a great deal for bringing more security to our home! The smarthome management system is extremely user friendly, and that staff for Vivent are amazing and personable. I would recommend them to EVERYONE!

Alana M. from Mc Calla, AL | June 22, 2018
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Love My Home Security

This is the perfect home security system I’ve ever had in any home I’ve lived in just recently purchased a home and got Vivint it’s amazing so much so my entire family is switching from adt to Vivint at the end of their contract in a few months… Vivint installer was professional and helpful and the company has been A++++ so far wished I had known them sooner

Janicerenee B. from Henderson, NC | June 19, 2018
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Vivint Home Security

I purchsed Vivint Home Security about one year ago. The system works just fine, but the cost is really a hardship. I should not have gotten into a contract which I am stuck with for two more years. There are other security systems out there for much less cost.

Anne M. from Butte, MT | June 19, 2018
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Vivint

I love it but still waiting on my door knob.

Vickie E. from Woodward, OK | June 13, 2018
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Super

The system is extremely easy to use via the app. The cameras are very nice with a wide angle view, and high quality picture. The installer was awesome. He was very knowledgeable and friendly. He gave us great advice about camera and panel placement. The only issue we had was needing to upgrade our internet connection to accommodate the number of cameras we installed. We still had some issues with connection, then our installer came back (same guy – bonus since he knew what he had done previously), and suggested connecting the panel with an ethernet cable. Completely fixed the connection problems. We initially had a camera issue. I called and they mailed me a new camera, then walked through set up with me. The two customer service reps I spoke with were very pleasant and helpful. Highly recommend.

Becky T. from Springfield, MO | June 11, 2018
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Lovevivint

Great service !

Chris P. from Alliance, OH | June 11, 2018
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Disappointing

I have had nothing but problems from a faulty installation. I have had at least 10 service calls since, damage done to my HVAC system. As well as holes in my wall and the outdoor camera has a wire running down the middle of the wall in my bedroom, no way to hide it. It looks horrible. I had NO HEAT for 10 days, and they couldn’t get the smart thermostat installed, and the rewired it incorrectly to put the old one back on, and the result was NO HEAT for 10 days. For one whole day my AC ran continuously for about 20 hours, and it was 59 degrees in my house. They would not send an HVAC person to fix what they broke. I had to pay an HVAC guy to come fix it. Then the cameras have not worked for one full day since it was installed on April 19. I have spent no less than 25 hours on the phone and at least 10 service calls and it still continues to not work properly. Vivint is blaming Spectrum and Spectrum says there is no problem with my Internet. I just want my $2300 worth. I chose not to lease the system, but paid for it out right and now I’m told I can’t get my money back. Stay away from this system. NO ONE there cares they have their $2300 and I have a system that doesn’t work. Look elsewhere for your security needs.

Charmaine S. from Imperial, MO | June 11, 2018
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Great!

I’m very pleased with the service provided by Vivint. The monitoring service is always on point.

Tina B. from Pine Bluff, AR | June 11, 2018
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Horrible

I wouldn’t recommend vivent to anyone. They have the worst customer care I have ever encountered. I actually think they are worse than AT&T! The biggest problem with customer care is that no one knows what they are talking about. After you call about your inevitable home security problem, you talk for about 15 minutes just to be transferred to another rep because the first one doesn’t specialize in that particular equipment!!Also, customer service tells you one thing and the installers tell you something completely different. Do yourself a favor, when you have an installer (technician) come out, be sure to have customer service include or CC you in any text or email they send to the techs department. I could go on and on…

Chris R. from La Porte, TX | June 11, 2018
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Protect Your Home And Love Ones

I have Vivant, with the smart door bell and lock. My wife is handicap. This system allows her to see who is at the front door and talk to them before she unlocks the door and let them in. I feel a 100% better knowing she can see who is at the front door and talk to them before letting them in.

William J. from Martinez, GA | June 11, 2018
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Best Customer Service

I am so very happy with the staff of Vivint. Based on reveal reviews I read, I was a bit concerned about what to expect…but I was truly pleasantly surprised. The techinicians were on time and very helpful and willing to go above and beyond to make me happy which can be a challenge. I recommend this service for sure.

Y B. from Scarborough, | June 10, 2018
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Continuous Priblems

My system has not worked priperly since date of purchase.

Alfredo A. from Waldorf, MD | June 09, 2018
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Could Be Much Better.

The panel is located in a room at one end of the house, and the router is located in a room at the other room of the house – about 40 feet. The panel does not recognize the router. The panel recognizes other routers from all over the neighborhood (16 at last count).

David B. from Richmond, IN | June 08, 2018
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Love Love Love Our System!

We have had Vivint for a few years now and recently we moved to a new home. Moving the system to our new house was a breeze and the customer service team who set up our appointments were great. There was one issue where the service tech accidentally took our thermostat with us, but the team at Vivint got back to us quickly to resolve the missing thermostat and got us a new one. Now that we’ve had Vivint so long with the abilities to “control” our home with our phones, we could never go back to the way life was without the Vivint system. We love it!

Alessandra M. from Holmdel, NJ | June 08, 2018
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Good Equipment And Service. Garbage Installers And Staff

Vivint’s actual equipment and service is great. However, it took 3 times for their installer to actually get her and perform the install. One time the installer was 6 hrs late the next week installer was a no show. The following week an installer made it he appeared to be good until I had to stop him from trying to drill into my brick of my house and explain to drill into the mortar and show him how a hammer drill worked. My doorbell camera had an abstructed view and of course the installer didn’t have spacers so I had to have a custom one made. Then it turns out that my sales rep didn’t inform me I had to have a specific device for fire protection and the installer didn’t have one with him for me to add so I had to make another appointment. On top of that they messed up one of my promotions for all the grief and still haven’t fixed it yet.

Brandon T. from Clarksville, TN | June 08, 2018
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Alarm Systems

I love the experience I’ve had with Vivint so far. The ability to monitor so much for the price is a good value. I tell everyone I know who is looking for an alarm system to try Vivint. The chance to save money with the thermostat and control it while away from home Is a big help. Simply put, it’s jut good peace of mind having Vivint.

Albert R. from Livonia, LA | June 08, 2018
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A Weight Has Been Lifted

I had no intentions of getting any type alarms when I bought my home until my ex husband started to vandalize my home several times. First I didn’t think I could afford it, I tried buying cameras that I installed myself. That didn’t work out well because the picture of the vandal was grainy and wasn’t good enough for the police. Someone said to call Vivint, I called someone else first and I felt like they were not well informed of what I needed and just wanted to make a sale. Then I called Vivint and spoke to Steven. He talked to me as if I was a long time friend that he cared about and was very professional. He was very patience and explained everything to me so I could understand (because I was an emotional wreck and was scared……the last vandalism involved a bullet through a window when I wasn’t home). We talked over an hour and I felt no pressure to buy at all. Some people would have tried to take advantage of the situation. He only sold me what I needed. Next there was Justin who arrived on time who kept in contact with me letting me know his ETA, was patient, professional, courteous and explained everything to me. Then he asked me “how to you feel now?”……I cried and he hugged me. I was so amazed with the service, the customer service personnel who called to confirm the appointment, the person I spoke to when one of the cameras froze(did not have a long wait time) and the person who spoke through the speaker when I accidently put my glass cup on the counter and set off the window break alarm in the middle of the night. I am very grateful for all of the excellent service that I have received. I sleep better now knowing that I don’t have to get up every time I hear a noise. Pictures are crystal clear during the day and night. So If the vandal does come back I know I will be able to give the police a better picture, and yes I have recommended Vivint to my friends.

Betty S. from Grand Terrace, CA | June 08, 2018
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Easy And User Friendly

easy to use app, customer service is nice, a little pricey compare to others but overall good system

Beverly J. from Calgary, | June 07, 2018
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If Zero Stars Was A Thing I Would Do That.

Terrible company!!! Issues for months and no resolutions

Chris G. from San Angelo , TX | June 07, 2018
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Works, Great Service, But Needs Improvement

We bought the Vivint Smart Home system after seeing it at Best Buy. We ended up with the door lock, garage door openers, door/window sensors, motion sensors, door bell with camera, two cameras, three thermostats, and tied in smart light switches and our Hue lights. For all around use, the system does well. The app can lag at times, but works for the most part. Our house is 4000 sq ft and we lose WiFi connectivity to our cameras, requiring reboot. We had techs come out, but the old “reboot the system” is the current answer. When we call in for support, the staff is responsive, friendly, and helpful. They will do everything they can and they will send you equipment to assist with your issues. This made up for several issues we have experienced in the past. I definitely would recommend this product for 3500 and below sized homes. I am waiting for their Ethernet over power solution so we can keep the cameras connected. Check out the smart switches and HUE lights. It is a great addition.

Carl D. from Murrieta, CA | June 07, 2018
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Job Well Done

The installer was professional and knowledgeable. She explained the use of system in detail.

Mervyn C. from Hepzibah , GA | June 07, 2018
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Not Bad

I love the system but I find it not fair that new customers get all the nice things and us old customers are stuck with the old tech. I have been with this company since they were called APX and I still have their console. I would like to upgrade my system but their prices are ridiculous. I believe that since I have been a long time customer, I should be able to get the same deals as new customers because I am running on old tech and I have to get with the times as it is said. There has to be a way but the prices and just astronomical. The system is outstanding though. If there is a problem, there is always someone there to help out and if it cannot be fixed over the phone, they will send someone to take care of it as well. I love the customer service.

Bibin G. from Hubert, NC | June 07, 2018
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Mommajay08

We have been loyal Vivint customers for over 10 years. The peace of mind is well worth the price. This service comes highly recommended. All of the customer service reps. are American and nice.

Jessica B. from Corbin, KY | June 07, 2018
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Quality That Counts

Vivint customer service, products, and services are among the most superior and professional services a customer could ask for. I went all in with my security system as well as my smart home system with Vivint. Having it more than a year now I’m a completely satisfied customer. I can speak from experience that Vivint stands behind their products and strives for customer satisfaction. I would recommend Vivint Security and smart home systems to any of my friends and family.

Anthony P. from Murrieta, CA | June 07, 2018
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Updated System

My old system needed to be badly updated to include battery changing. This new system replaced what was old and added that new camera doorbell. I’m no computer wiz and with a little coaching learned how to operate the system. For family safety I really like the camera and the new medical call pendant. These two items along were not offered by other security systems. The Vivint Reps and service techs were very helpful and professional. The installation was completed quickly and questions were answered in a manner one could understand. I consider the Vivint Security System the top line and I thank everyone involved with this company.

Glenn M. from Lubbock, TX | June 07, 2018
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Professional Service And Installation

I have rarely purchased from a sales representative who has come to my door. The sales representative was both professional and friendly to speak with. I felt comfortable talking with him about Vivint Alarm Systems. After being explained about the system and the company in very defined detail, I was impressed enough to make a purchase on the spot. I was ready to upgrade my old system of which my old company never made any attempt to upgrade any of their components which were over 15 years old.Within 1 hour a Vivint installer came to my home to install the system. He identified himself and explained what he was going to install. He was not only one of them most professional individuals I have met, but very friendly and enjoyable to talk to. He answered any question I had, and explained the operation of his system.I certainly give Vivint and their staff a 5 + star rating, and look forward to working with them in the future.

Bill E. from Merced, CA | June 07, 2018
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Awesome Service And Product.

Can’t complain about this service. Love the HD quality camera and videos. Also the doorbell and door lock. Do highly recommend this product.

Eduardo C. from San Antonio, TX | June 06, 2018
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Phillis

Im very displease with the person that was helping me .I was in the middle on explaining my problem and we got disconnected I didn’t and have not received a call back to see what happens so I have tried to call back but they busy and the wait time is 20 minutes.

Phillis L. from Port Arthur, TX | June 06, 2018
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Awful

This was the biggest mistake I have ever made……the salesman was pushy, he didn’t have them install what was promised, charged the wrong prices. Then to top it off we added some window sensors, signed the agreement and sent it back, they said they never got it charged the account for 100% of the product then discontinued service…..NEVER GO WITH VIVANT….

Henry S. from Lakeland, FL | June 06, 2018
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Peace Of Mind

No matter where I am I know that my family and home is safe. The indoor camera lets me check on my family to make sure they are okay. I now know when a door or window is open with the notification sent to my phone I can see right away to make sure everything is ok. No more lights staying on all night or day I control them right from my phone how awesome is that.. I love that I no longer need keys to open m closed doors especially when my hands are full an doing it from my phone so amazing. I am so happy with my vivint. I love the customer service support they walk you through the issue and you don’t feel rushed at all. They answer all your questions. There was some issues in the beginning but once we learned how to use the system and the service technician coming to our home to walk us through the system those issues went away. Vivint is the best choice in home security, it’s top of the line Products and services is like no other. Peace of Mind.Anna

Anna N. from Totowa, NJ | June 06, 2018
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Satisfied!!

Having this system in my home makes me feel more safe. The customer service is very responsive and professional. I have little to none problems with the system but when I do have an issue it gets resolved with ease. My favorite thing about the system is the ability to control it with my mobile device. This system is worth every penny and I am satisfied with the quality of it. I can walk in my home and feel I’m covered. I know someone is just a call away!

Angela E. from Eightmile, AL | June 06, 2018
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Great System!

I have received exceptional service from the time it was installed unto this day! I am impressed with the cameras and being able to talk to Google to get things done. I’ve only had it for over a week, but everything is working fine and as explained to me. Thanks!!

Calvin R. from Portsmouth, VA | June 06, 2018
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Vivant Customer

I LOVE VIVANT!!! THANKS FOR ALL YOU FO AND YOU GREAT SERVICE!!!

Arry M. from Fayetteville , NC | June 06, 2018
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Excellent Service

Vivint has provided excellent service to our family for the past 4 years. The personnel from the technician pool have been extremely qualified in their professional knowledge, as well as being friendly and efficient. The phone support has also been very competent in solving any questions presented to them. They have been very polite and clear in explaining their solutions

Bill R. from Albuquerque, NM | June 06, 2018
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Alarm Systems

I have no doubt viviant is the best system on the market. I am super satisfied with the service. And I highly recommend it.

Jaime S. from Lakeland , FL | June 06, 2018
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Not Totally Reliable Equipment

Service and repairs have been great! Jubal the tech has been above and beyond in his service and repairs. However, the equipment is less than bullproof. Had a panel that lost communication with monitoring center and cost me a fire department visit at my door. Had no way of knowing the system was bad nor for how long. When you trust your life and safety on this system and it fails? I have a loss of faith in it now! Research quality of every system before you buy. It’s that important!

Terry B. from Dayton, NV | June 06, 2018
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Vivint

We been with Vivint for almost 10yrs n we love it. I won’t ever change with another alarm system. Thank u Vivint for things y’all do for us customers. I would like to get the door bell camera but it’s to expensive.

Ufelia H. from Plainview, TX | June 06, 2018
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Very Nice

It’s a nice system we got ours through Best buy. The process was easy. If we ever have any trouble with it customer service is very knowledgeable and friendly. I would recommend it. We have caught 2 people trying to go through our cars so worth it.

Jonathan D. from Hampton, VA | June 05, 2018
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Great Provider

We love the service and its definitely worth having to keep my family safe.

Callie E. from Columbus , OH | June 05, 2018
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Dukes

💯 Love my System !!!

April D. from Pembroke, GA | June 05, 2018
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Camera Monitoring

My experience with Vivit when I first purchase the system the service was pretty good and monitor the grounds throughout the night I was very pleased with that but, as time went by I noticed the hours that the camera seems like it stopped working. The purpose of the camera so that it would work throughout the entire night front and in the back. Customer service is pretty good but after 6 months of having the system I don’t think they can rectify the problems with their cameras I’m assuming they want me to spend more money and get a better camera. I think after my contract is up I’ll try a different company. My thing is what’s the purpose of having cameras if they’re not going to monitor 24 hours a day.

Brenda A. from Warren, MI | June 05, 2018
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Security Cameras Not Performing

My Vivint Home security system was installed in January ’18 and includes 5 exterior cameras. This review is only applicable to the performance of those cameras. The problems described below were discussed with Vivint and they visited my house on April 3, but did not resolve the issues. Vivint suggested that my internet speed may need upgrading. (at the time of install, they said it was fine) On April 18, I had my internet speed doubled and a new modem installed. Nonetheless, the problems persisted. On May 18, Vivint again came to the house and addressed the issues. Issues were not resolved, and Vivint said the problem was a software issue and they were working diligently to upgrade/update their software. No software update/upgrade has been provided as yet (6-5-18).As of this morning:Camera # 1: is offline; live view not available; latest and only clip available is from May 19; playback is available only for May 22.Camera # 2: is online; live view is available; no clips available; playback for 6-5-18 is available.Camera # 3: Off line; no live view; Clips available only for May 23; no playback.Camera # 4: Off line; no live view; no clips available; no playback.Camera # 5: is on line; live view available; no clips available: playback for 6-5-18 is available.The combination of the system software, the video storage device and cameras is not functioning properly for even a single one of the 5 cameras!I’ve not received any word on the status of the software update/upgrade.I cannot recommend the current Vivint camera system.The remainder of the security system is working just fine.

Charles B. from Rancho Palos Verdes, CA | June 05, 2018
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Amazing Product And Service

Do you ever lay awake at night wishing you had a security system to keep your mind Eddie’s and let you go back to sleep? Well my sleepless nights are over, As I have recently purchased a new home and had a vivint home security system installed. The installation technicians as well as the customer service representative have been absolutely stellar throughout the entire process. They made sure I got the system I wanted at a reasonable price. I have been extremely happy ever since. If you want your sleepless nights to be over, I suggest you call Vivint now. They have the best system on the market for the price!!

Chris R. from Saint Petersburg, FL | June 05, 2018
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Overall Okay, But…

The tech wouldn’t leave me with a copy of the initial contract and I signed up for two years, however I recently found out that I have a FIVE year contract. How does that happen? Not only that but the person on the phone tells me it was always like that. Tried to call within the first two weeks to add one more item and after four transfers to different departments, I finally gave up. Tried to find out why my doorbell wasn’t doing video while I was out of town and was told to wait until I got back to check it on the panel. Yeah. They are happy to get their monthly payment.

Georginna S. from Midland, TX | June 05, 2018
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Proficient

My kids and friend also enjoy these features so far it has been an asset to my home thank you for your service and the efficiency of the representatives

Vrenda H. from Vernon , TX | June 05, 2018
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Fear No Evil.

To be able to sleep at night and fear no evil for someone is watching your back is a wonderful feeling. Being an ex lawn force man officer I know how important is. Living and working through hurricane Katrina I know Hi I’m portant weather alerts Another information can be in the middle of the night. I know how important it can be to feel secure knowing that Afar department could be called are any number of other age could be called simply because you have the finest security system in the world. I know this because I have lived through minia things in my 74 yours of life. I have lived in prevailed as a law enforcement officer a United States Coast Guard chief and as a father husband and clergyman. There is nothing like the feeling of a good security system and the vet is the best

George J. from Snyder , TX | June 05, 2018
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They Got It Right The Second Time

I had Vivint come to my home a second time as my alarm was not working for the back door. In my opinion when they came the first time less than 3 weeks before, somehow my alarm for the back door was disarmed and I was charged an equipment charge that the tech told me would not be billed. The second time calling sent a different tech, Matt who took the time, found the problem and re-connected my back door alarm. I was very pleased the second time around.

Elizabeth M. from Roselle, NJ | June 05, 2018
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Vivint 5 Star Service

Great Company ! Fast Reliable Service ! Great 5 Star Service ! With 5 Star Employees ! Highly Recommend This Company ! Thank You !

David W. from Las Vegas, NV | June 05, 2018
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Good Service

Had our service transferred . The young gentleman was professional and did a great job at both houses.

Danielle B. from Mulvane, KS | June 05, 2018
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Easy And Convenient!

I love my Vivint home security system, it’s so easy to use and incredibly convenient. I’m in my second house with this security system and it’s been so nice having the ability to grant other people access to my home from my phone, or change the thermostat from the web, or even lock the front door from work (because we all forget once in a while on a Monday morning!). I recommend Vivint’s system, their technicians, and service highly enough that I’ve gotten my friends and family to sign up. Five Stars!

Carynn I. from Madison, AL | June 05, 2018
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Best Alarm System

Had ADT before installing Vivint. I love the quick response time. How you are able to talk to a representative when you have a problem or question. Nice courteous friendly service and they go the extra to make sure your problem is resolved. By far the best alarm system.

David C. from Sanger, CA | June 05, 2018
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Awesome

I have had Vivint home security system for many years and I will never go any where else.They always contact me right away when something goes wrong and I like that, always so friendly,careing and take time out to answer all of my questions. They have came out to check on my system and replaced the batteries with no hesitation. I will refer them to friends and family,thanks for always being there.

Jody G. from Desmoines, IA | June 05, 2018
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Love My System!

I love the Vivint Sky control panel. I love the flexibility of the entire system, the door lock and temperature and light controls are perfect. When I come home at night my light controls turns on my lights so I don’t have to enter a dark home. The temperature controls turn up/down the termastst

Esteban C. from Virginia Beach, VA | June 05, 2018
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Security In My Home

I have had Vivint for two years and love it. Prior to Vivint I had AT&T and was never satisfied with my system or service. Having Vivin, t whether I am home or away, I always know my home is protected. The Customer Service is great, and from my experience I cannot find fault in them whatsoever.

Angie C. from North Las Vegas, NV | June 05, 2018
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Easy Peasy!

One thing about Vivint that most stands out is that the system is so easy to use – even my 90 year old mother can secure our home. It is very informative. For example, if a window is open or one of the units is slack, the messages are clear and so easy to follow. I like when the system tells me that someone is entering or leaving our home. A few times when we first got the unit installed, we opened a door, or dropped something. Immediately the alarm went off but within 3 to 5 seconds, customer service was on system asking us if we were okay. I recommended it to my Pastor who just bought a new home recently and well as to anyone who visits our home. I love this system because the price is affordable and it is one of the best decisions I made when I purchased my home last year. I read reviews as well but this system is a guaranteed winner. Absolutely NO regrets.

Carolyn B. from Charlotte, NC | June 05, 2018
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Love Remote Coverage

Love the convenience of being able to control temperature and arming system remotely.

Charles G. from Louisville, TN | June 05, 2018
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Vivint

Have had system for more than four years, very happy with service and operation.. Customer service and representives have been great as well as service personal.

Gary J. from Pahrump, NV | June 05, 2018
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My Life With Vivint

I can not imagine my life without Vivint it keeps me protected a feeling secure.I love vivint

Chetekia H. from Perth Amboy, NJ | June 05, 2018
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Great

The system is great and the specialist are very knowledgeable. The technical who name is Jarred was very knowledgeable with putting the system in

Michelle R. from St. Louis , MO | June 05, 2018
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Peace Of Mind

Having Vivint as our home security has been the best thing we did. It gives us peace of mind when we are on vacation or away from home. I like having the alerts on so we alway know what is going on who is coming and going in our home. The app can have some hiccups at times but has always been an easy fix and if you ever forget to pick something you can do it straight from your phone. Looking fo a good home security you should check out Vivint.

Angel S. from Brighton, CO | June 05, 2018
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Equipment Malfunctions And Bad Technicians

My outdoor security camera did not work and took 3-5 months and took 4 different techs to come out to fix it. Turns out the person who installed it didn’t use the correct wire and cables and the first three technicians didn’t know enough to troubleshoot that. Seems like they can’t keep good technicians in the local area. The scheduling is always terrible too they give an arrival window of 3-5pm but if the tech shows up at 5pm he will be there till 9pm installing the system. You know…. when your trying to have dinner with the family and get ready for bed and all. Do your research and go with a company that has been around longer and has a good customer repor.

Brian B. from Halethorpe, MD | June 05, 2018
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Dependable Service And Help

Vivint has been terrific. I have 3 locations with Vivint security, and when I have to make occasional service calls, the technicians that I have talked to have universally been knowledgeable and personable. My calls are usually answered in a timely manner, and the help I get has been fantastic. I would recommend Vivint to anyone looking to put security into their homes, investments, or businesses.

Alan A. from Poughquag, NY | June 05, 2018
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Not Good

I have been trying to get in touch with someone on multiple occasions due to the system is extremely slow and I have not heard from anyone. Very disappointing.

Shelby Y. from Brazil, IN | June 05, 2018
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Love It

Best security company around!

Cam C. from Madison , AL | June 05, 2018
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Good Products

I haven’t had any bad experiences in the 14 months I have been using Vivint. The products are nice and reliable and my experience with customer service have either been average for a large company or better than average. I would recommend them if you are looking for a nice, simple but yet feature rich, easy to use security system that has plenty of options and upgrades. My wife and I love the wireless thermostat and wireless deadbolt for example. They make life so much easier.I know, because I read them, there are a lot of negative reviews about how Vivint has horrible policies about charging money if you cancel your service. This only applies if you are leasing the equipment. Just like every other lease (Car, Phone, etc) they will expect you to pay the balance if you cancel before your contract period ends. When I bought my system they were upfront about it and gave me the options for a 5 or 3.5 year lease, or I could buy the equipment out right. I went with the 3.5yr option.

Nick A. from Lancaster, PA | June 05, 2018
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Awesome!

Vivint is awesome! I have not had any issues with them and they solve any problems I may have very efficiently! The equipment is user friendly! I would highly recommend them to family and friends!

Breanna W. from Greenville, SC | June 05, 2018
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Excellent

Vivint so far but only had it for two weeks now, but it has already beat all others that I have had ant that is ADT, Brinks,? Monti, mONITRONICS, and Shreveport security. I you could Change anything it would be the camera. Haven said that that the security system is top notch. I will recommend this to everyone.

Benjamin W. from Shreveport, LA | June 05, 2018
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Ease Of Use

Viviint has been easy to use and the staff has been very responsive even when I have forgotten to turn off the alarm and caused false alarms. I am very glad I had the system installed. It has provided a sense of security for me and I have had no problems with any of the equipment.

Jerald A. from Camby, IN | June 05, 2018
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Bad

There is something that is not working with my system. The air does not stay on the temperature you set it on

Carleen W. from Killeen, TX | June 05, 2018
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Great Product

I’ve been a part of the family now for just over six months and I am thoroughly pleased with the service and the product. The lack of false alarms is very impressive and then when the alarm does go off there’s a degree of checks prior to alerting the authorities which I’m satisfied with. Do not hesitate when deciding which alarm company you should get …Vivint hands down!!

Albert B. from Amityville , NY | June 05, 2018
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Best Security Company For Our Home

Since we have had Vivint installed in our home on January 16, 2017 my husband feel very safe. Our windows and doors have sensors on them and we know every time they are opened. Whenever we are on vacation we can securely watch on any device and check for visitors. Vivint is the only security for us.

Betty M. from Raeford, NC | June 05, 2018
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Great Service

This company has been awesome to work with. They are thorough and friendly. My system has gone down a couple times due to system update but they are quick to get it up and running again. My dog ate one of the wires to the system and they did awesome to fix it for me. Love the doorbell feature like the ring and the outdoor cameras. Makes us feel much safer in our home.

Belinda D. from Greeley, CO | June 05, 2018
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Oerfect Combination

I have been using Vivint for a few years now and I would highly recommend this product to anyone in the market for a security system. The Vivint app on iOS is remarkable and has never failed on me yet. Sure there a few bugs here and there, but it gets resolved pretty quickly with the weekly updates. The camera quality and resolution is top notch too. While I wish the control panel and indoor cameras are faster they get the job done. It’s starting to show it’s age a bit. Otherwise, Vivint is fantastic!

Brian P. from San Jose, CA | June 05, 2018
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Love

Love my alarm system . The doorbell camera is my favorite feature . Cameras do not always work correctly but overall i like the system

Troy B. from Houma, LA | June 05, 2018
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Great Protection,expedient Response Time.

My experience with Vivent has been great, Vivent is the security for my late mothers house, which I now own.The experience I have had from Vivent has been Great.

Anthony W. from Warner Robins, GA | June 05, 2018
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Excellent Customer Service

Anytime I happen to a have questions, a Vivint representative is always there to answer my questions. I have been with Vivint alarm since 2011 and is very satisfied with their services. My video camera is used for trespassers and mainly to watch over my pets. The cost is so reasonable for fire alarm and many more.

Cheryl D. from Mililani , HI | June 05, 2018
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Vivint Review

I would like to commend Vivint Home Security as being my top notch security for my home . Service has been excellent and I never had any problems with my system . If a alarm goes off at my home , they are quick to notify me and to check if everything’s all right. If I had any questions or problems they are very courteous to help solve my questions or problem with the system. I would recommend Vivint to anyone wanting a Alarm system for their home .

Glen R. from Mililani , HI | June 05, 2018
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A Dependable Company

When Vivint salesmen came to my door they seemed to have everything I had been wanting–new thermostat, outside camera whereby I could see whether someone was pulling into my driveway or my neighbor’s, new doorbell with camera, medic alert, a panel that enabled me to see who was at my door and talk to them without opening my door, a panel that provided me with the present temperature and one that problems could be solved as I talked to a tech on the panel. The techs were always patient as we worked together to make repairs. They were never in a rush. When we completed the task we were working on they always wanted to know whether there was anything else I needed assistance with. I also appreciate the e-mails which let me know when someone has been at my door and the time. I feel Vivint has everything I want and need in a company. I am pleased to have become a part of their family.

Virginia W. from Louisville, KY | June 05, 2018
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Loving Vivint

It’s been a great experience with vivint! I’ve have connections problems once or twice but other than that it’s been on point!

Brittney Z. from Oklahoma City, OK | June 05, 2018
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Satisfied Customer

We are very happy and pleased with our Vivint…We love being alerted when door bell rings and we are away, we can see who is there…It’s great being able to turn on or off alarm if we forget when we leave….It’s great, we are extremely satisfied with it..

Don S. from Vinita, OK | June 05, 2018
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Vivint

We have been with Vivint almost 10yrs. We Love it. I wish we could get the door camera but it’s alil expensive to get. Mayb sumday we can get.

Ufelia H. from Plainview, TX | June 05, 2018
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Love Vivint

Vivint has given me a sense of security. They have been quick to respond to my alarms. I appreciate the safe feeling I have knowing they have me covered.

Camee Z. from Cedar City, UT | June 05, 2018
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Not So Happy With Service

I have called vivint twice to give them my phone number in case if the alarm sounds. The only thing I get are emails and no phone call from them. I’m very disappointed on the service and for what they charge a month, this shouldn’t be happening.

Mario A. from Laredo, TX | June 05, 2018
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Impressed With The Whole Process

I was impressed from the time I was introduced to VIVINT all the way through installation and guidance on how to use my new system. Thanks.

Calvin R. from Portsmouth, VA | June 05, 2018
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Peace Of Mind

We have three dogs that we consider to be more than pets. We acquired Vivint to help monitor and ensure their safety. The home security system will alert us and Vivint personnel if there is a disturbance within the home. If we do not respond to the alert, Vivint will send the police to our home to investigate. We have had three security alerts since we acquired the service. Fortunately for us, they have been false alarms. In addition, we are able to monitor our dogs’ movement within the house with the inside cameras, plus we can monitor their movement in the backyard with the outside cameras. We also have the doorbell camera that will sound off when pressed causing the dogs to bark. Together, Vivint and the dogs ensure that our home is secure 24 hours a day! The cost is certainly worth the peace of mind!

Michael M. from Lubbock, TX | June 05, 2018
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Great System

We are very pleased with our security system.

Belinda L. from San Antonio, TX | June 05, 2018
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Excellent Home Security System

I had been researching for a while. Heard good things about Vivint. Looked into it. So very glad I did. I talked with the sales person. I had the installer there the next day. Cameras. Door locks. Doorbell camera. I can do and see everything from the app on my phone from anywhere. Including adjustments to the thermostat. Just an excellent system. Thank you.

Antonio C. from O’fallon, MO | June 05, 2018
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Excellent Home Security System

Once you have the right internet this security system is pretty amazing,

Armando R. from Corona, CA | June 05, 2018
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Best Customer Service

Very knowledgeable staff and always willing to help. They go above and beyond to ensure the best quality support.

Andrew C. from Stafford, TX | June 05, 2018
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Absolutely Wonderful!!

We are truly happy with Vivant. We feel safe and secure at all times. We are very happy with the features and quality. Since we started using Vivant, we have also seen a huge savings in our energy bill. Vivant Customer Service is also amazing and truly helpful! I would highly recommend Vivant!!

Ana G. from Natalia , TX | June 05, 2018
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First Alert Of Pending Danger

System was installed replacing older system. Last week gave a warning while we had company and was sitting around talking. System alerted us to a Tornado weather warning and we then realized how rapidly the weather had changed outside.

Shawn A. from Roswell, NM | June 05, 2018
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Roped Into It

Initially and ideally the vivint security system is wonderful and I really like the idea for my home. But since instillation I have had nothing but problems. And with every problem there’s days to wait for it to be fixed.

Brandin E. from Seven Persons , | June 05, 2018
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Great Product

The Vivint home security system is completely customizable, affordable and adaptable to upgrades.Truly a great product and a Great Value

Luis R. from Aurora, CO | June 05, 2018
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Pricey But Safe

Very fast response time to alarms response time to alarms

Allan K. from Regina, Sk, ND | June 05, 2018
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Security System

The security system is good. The problem is that there is no discount for Senior Citizens. There is also no insentive for customers who have been loyal with Vivint.

Amar S. from 3625 Alexandria Dr. Arlington, TX | June 05, 2018
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Excellent Customer Service And

Excellent customer service!! The salesman in the Tech were very friendly and professional

Artellia S. from Columbia , SC | June 05, 2018
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Safehome

our Vivint home security system has given us a piece of mind for the security of our home while we are away or asleep.Thank You Vivint.

Albert L. from Fairbanks, AK | June 05, 2018
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Vivint Smart Home

Very sophisticated system but simplicity as it comes. Great value for the product. I will recommend Vivint Smart Home to my family and friends.

Boyd L. from Milton, FL | June 05, 2018
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Nice People

Good people to work with had some problems with my door lock, but they came quickly and repaired the problem.

Darlene G. from Center, CO | June 05, 2018
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Feel Safe And Be Safe, At Home And When Away.

I have been a Vivint Smart Home customer for many years now, and I can honestly say that, the Vivint system and employees have always had my back, and safety in mind. The system installed in my home always gives me peace of mind and a sense of safety and security whether I am at home, at night, or when we are away from the home. I wouldn’t even consider having a replacement system, when Vivint gives me all the protection, and peace of mind, that I need.

Richard L. from Riverside, OH | June 05, 2018
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Horrible Products

the staff is great. Very nice but their products are garbage…We signed up 4 months ago. paid $3500 for their products and we’ve had non stop problems..they constantly are breaking.

Bree B. from Palmdale, CA | June 05, 2018
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Good

It’s a good system. No complaints.

Pam J. from White Plains, MD | June 05, 2018
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Awesome

Nothing but great monitoring with this alarm system would recommend it to the whole world

Juan G. from Mission, TX | June 05, 2018
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    How We Evaluated Vivint Smart Home

    To properly vet Vivint, we began our efforts by reading and researching customer reviews, company history, and consumer interest. And to top it all off, we tested the customer service team and products to ensure they were up to SafeWise standards. To read more about our methods, visit our methodology site.

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