ADT Medical Alert System

We've put ADT under the microscope many times. This time, we review its three medical alert systems.
ADT Medical Alert System
SafeStreets
3.5 out of 5 stars
3.5
Monitoring starts at
$29.99
/mo
  • Pros
    Discounts for current ADT customers
  • Pros
    Multiple monitoring centers

Info as of post date. Offers and availability may vary by location and are subject to change.

Katie McEntire
Staff Writer, Safety & Security
February 17, 2022

You’re probably familiar with ADT’s home security systems, but did you know there's an ADT medical alert too? And if you already have an ADT system, you can get discounts on a medical alert device for loved ones.

The ADT Medical Alert system comes in three flavors: On-The-Go, Medical Alert Plus, and Medical Alert Basic. Each package comes equipped with an emergency button to reach any of ADT’s six monitoring centers. But only the Medical Alert Plus and On-The-Go have fall detection.

ADT Medical Alert pros and cons

Pro Heading
Pros
Pro Bullet Discounts for ADT customers
Pro Bullet Locked-in monthly rate
Pro Bullet Reliable professional monitoring
Pro Bullet Landline and cellular options available
Con Heading
Cons
Con Bullet Low range for in-home systems
Con Bullet Limited availability for fall detection
Con Bullet No companion app for caregivers
Con Bullet Fall detection not available in every system

ADT Medical Alert cost

ADT medical alert has three packages to choose, each with its own pros and cons and different medical alert device. 

ADT Medical Alert Basic starts at just under $30 per month with On-The-Go medical alert topping off around $40 per month. When you start your service, expect taxes along with activation and shipping fees. Thankfully those are one-time fees.

If you’re an existing ADT customer, good news: There are a few perks to pairing your home security system with a new medical alert device. ADT customers get a small discount per month and half off fall detection for Medical Alert Plus and On-The-Go plans.

ADT customers also get the freedom to choose between annual or quarterly billing. Yearly payments end up saving you about $4 for each plan.

  • Medical Alert Basic: $335.88/year 
  • Medical Alert Plus: $419.88/year
  • On-The-Go: $431.88/year

Compare ADT Medical Alert packages

The good news: You won't need to pay for equipment or sign a contract for any of these plans. The moderately bad news: Each package has an activation fee of $28.99.

Monthly cost
ADT customer discount
Learn more
ADT Medical Alert Basic systemMedical Alert Basic

$2.00 off per month

Free shipping

ADT Medical Alert System PlusMedical Alert Plus

$2.00 off per month

50% off fall detection

Free shipping

ADT on-the-go medical alert systemOn-The-Go

$2.00 off per month

50% off fall detection

Free shipping

Info as of post date. Offers and availability may vary by location and are subject to change.

Tech and equipment 

ADT’s Medical Alert Basic and Medical Alert Plus are at-home systems with a short range. On-the-Go is a GPS unit that can go anywhere with your loved one. We dive into each system below.

Compare ADT Medical Alert equipment

Included equipment
Range from base station
Connection type
GPS location tech
Fall detection
Waterproof pendant or lanyard
ADT Medical Alert Basic systemMedical Alert Basic

Base station

Wrist or lanyard button

300 ft. Landline
Icon No  LightNo
Icon No  LightNo
Icon Yes  LightYes
ADT Medical Alert System PlusMedical Alert Plus

Base station

Wrist or lanyard button

600 ft. Cellular
Icon No  LightNo
Icon Yes  LightYes
Icon Yes  LightYes
ADT on-the-go medical alert systemOn-The-Go

GPS unit

Wrist or lanyard button

Unlimited Cellular
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes

Info as of post date. Offers and availability may vary by location and are subject to change.

ADT Medical Alert Basic: Home-based landline system

Best for small homes or apartments

ADT Medical Alert Basic is the most budget-friendly option of ADT’s products. At just under $30 per month, you get a landline-connected base station and your choice of waterproof pendant or wristband. The wristband help button option comes in black or white. 

Your loved one will need an existing landline to use the system. But installation is as easy as plugging in a cable. Landlines may be slowly phasing out, but they’re a good choice for rural areas or places with poor reception.

As in all home-based medical alert systems, the wearable emergency button needs to stay close to the base station. ADT’s Basic system gives Mom or Dad a 300-foot radius before the connection fades.

Compared to other medical alert systems, 300 feet is pretty limited. But it’s enough if your loved ones live in a small home or apartment.

Unfortunately, automatic fall detection isn’t available with this system. But you can upgrade to the Plus package to get that feature with an at-home system.

Thumbs Up
Best for: Apartments/small homes with landlines

The ADT Medical Alert Basic package is best for older adults who stay home and have a landline. With its limited range, it fits best in smaller homes or apartments.

ADT Medical Alert Basic comes with the following: 

  • Landline-connected base station
  • Wearable emergency button (waterproof pendant or wristband)

ADT Medical Alert Plus: Home-based cellular system

Best for homebodies

ADT Medical Alert Plus is an at-home medical alert system like the Basic package. But instead of a landline, it uses a cellular signal to connect with the nearest monitoring center.

Cellular systems are easier to set up and even take with you. If you and your loved one need to travel, you can set it up wherever you visit.

And like the Basic package, the wearable needs to stay within range of the base station. Thankfully, the Plus package doubles the range to 600 feet.

The base station looks like Medical Guardian and MobileHelp systems and comes with similar features like automatic fall detection.

But ADT adds a temperature display, something we don’t see often in medical alert systems. This feature shows the ambient temperature of the home, allowing your loved one to stay comfortably in the Goldilocks zone (not too hot, not too cold).

The Medical Alert Plus system also comes with an additional discount for existing ADT customers. If you or your loved one already use ADT security, the company gives you half off automatic fall detection.

Thumbs Up
Best for: Home-bound adults

This medical alert system works best for less-active older adults who live in small- to medium-sized homes. Its cellular connection makes it a good choice for those in urban or suburban areas too.

The ADT Medical Alert Plus comes with the following: 

  • Cellular base station
  • Waterproof pendant or wristband with built-in emergency button

Automatic fall detection with ADT medical alert

The ADT Medical Alert Plus comes with automatic fall detection for an additional $10 per month. This raises your monthly monitoring fee to $45.99, but also includes a specialized fall detection waterproof pendant that can sense changes in height and speed. 

If you do take a spill and are unable to call for help, this pendant will call an ADT security specialist the monitoring center and send help for you. 

ADT On-The-Go: Mobile system

Best for active older adults

ADT On-The-Go is a GPS medical alert system your loved ones can take with them. From the golf course to the garden, they can call for help and connect with an ADT monitoring operator whenever they need assistance.

The system is made of a two-way speaker button and medical alert pendant (or wristband, their choice). The two devices sync up and work together to form a mobile medical alert system. The GPS and lanyard must stay together at all times. But both pieces are small enough to fit in pockets and purses.

The On-The-Go system also has fall detection which calls the monitoring center when after a fall (especially helpful if the fall leaves the wearer unconscious). 

But like the ADT Medical Alert Plus package, fall detection adds $10 to your monthly monitoring costs, bringing this plan up to $49.99.

And while this mobile system costs more than the other two ADT medical alert options, it’s still more affordable than other GPS units that often cost over $45 per month.

Thumbs Up
Best for: Active older adults

Active older adults who travel or run errands alone will enjoy this system most. Even if Mom or Dad doesn’t leave the house often, its mobile range makes it a good fit for older adults in larger homes.

ADT customer service 

If you have questions or comments, calling is by far the fastest way to reach ADT. You may encounter some upselling tactics, though. So brace yourself and take a look through the site so you know what you’re looking for before you call.

We tested ADT’s customer service via the live chat service on the company’s website. A bot greets you when you start the chat, requiring you to jump through some hoops before reaching a real customer service rep.

And the process can be tricky since the bot’s navigational questions are mainly focused on ADT’s home security.

Thumbs Up
ADT's redundant monitoring centers

ADT has six US-based monitoring centers throughout the country. So no matter what time or day your loved one needs assistance, there’s always someone standing by.

These redundant monitoring centers work as backup for each other in case of power outages, storms, or other natural disasters. So if the center nearest to your loved one loses power, there’s sure to be another online.

Compare ADT Medical Alert to other brands

Brand
Best for
Lowest monthly price
In-home range
Backup battery
Landline option available
Learn more
Read review
Bay Alarm Medical
Best overall1000 ft.32 hrs.
Icon Yes  LightYes
Philips HomeSafe StandardPhilips LifeLine
Best for fall detection400 ft.Not available
Icon Yes  LightYes
GetSafe medical alert systemGetSafe
Best value1300 ft.32 hrs.
Icon No  LightNo
Medical Guardian Classic Guardian systemMedical Guardian
Best GPS tracking options1300 ft.32 hrs.
Icon Yes  LightYes
aloe care total careAloe Care
Best smart features200 ft.6 hrs.
Icon No  LightNo
MobileHelp
Best basic system1400 ft.24 hrs.
Icon No  LightNo

Info as of post date. Offers and availability may vary by location and are subject to change.

Final word 

Of ADT’s medical alert systems, our favorite is the On-The-Go GPS package. It’s more affordable than similar units and gives your loved one more freedom to move about their house, neighborhood, and community.

To sum it all up, ADT offers an affordable medical alert system, even without the existing customer discounts. The equipment is simple and easy to learn without too many distracting features. You can also feel confident that help is never far away, thanks to all the professional monitoring centers under the company’s umbrella.

ADT medical alert FAQ 

Are there any discounts available for an ADT medical alert system?

Yes, USAA members get a discount on ADT medical alert systems: $3 off the monthly monitoring fee, free activation, and overnight shipping. 

While none of ADT’s medical alert systems require a contract, the company’s security system does come with a 36-month agreement. 

No. Some of our other favorite home security providers like Link InteractiveVivint, and Frontpoint offer standalone pendants and medical alert systems. 

Similar to ADT, you can bundle these products with your main home system if you have an older family member living with you or want to give them a medical alert system linked to your home security devices. 

Everyone ages differently, so there’s no set time or list of symptoms. If your loved one lives alone and has showed signs of lost balance, confusion, or other medical problems, it may be time to look into buying them a system. Learn how to talk to your parents about medical alert systems so they can speak with medical professionals about whether it’s right for them.

How we reviewed the ADT medical alert system 

This isn’t the first time SafeWise has put ADT under the microscope. So we used what we already know about the company. We also sifted through fine print to get details on the payment process, activation fees, and more.

To top it off, we compared the ADT system to other popular medical alert devices, looking at prices, equipment, and monitoring perks. Learn more about how we conduct our reviews from our methodology page.

Katie McEntire
Written by
Katie McEntire
As a renter, pet-owner, and woman living alone, Katie McEntire takes safety seriously. She’s tested devices like pet cameras, home security systems, and GPS trackers in her own home and devices in the name of safety. In addition to testing, writing, and reviewing for SafeWise, she also makes videos for the site’s YouTube channel. She’s been featured on publications like TechGuySmartBuy, Forbes, Healthy Moms, and Digital Care. Katie has a Bachelor’s degree in Technical Writing from Austin Peay State University in Clarksville, Tennessee. She’s held previous writing positions at Overstock.com and Top Ten Reviews.

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