ADT Medical Alert System

You’re probably familiar with ADT’s home security systems, but did you know the company has medical alert systems too? And if you already have an ADT system, you can get discounts on a medical alert device for loved ones.

ADT offers three different systems: On-The-Go, Medical Alert Plus, and Medical Alert Basic. Each package comes equipped with an emergency button to reach any of ADT’s six monitoring centers.

When Mom, Dad, or any older loved one is in a scary situation, they can call on ADT’s monitoring professionals for help. Whether it’s chest pains or a slip in the shower, the company’s emergency operators stay on the line until help arrives.

This isn’t the first time SafeWise has put ADT under the microscope. So we used what we already know about the company. We also sifted through fine print to get details on the payment process, activation fees, and more.

To top it off, we compared the ADT system to other popular medical alert devices, looking at prices, equipment, and monitoring perks. Learn more about how we conduct our reviews from our methodology page.

ADT medical alert has three packages to choose, each with its own pros and cons. We’ve compared them side by side to make the choice a little easier.

ADT Medical Alert systems start at just under $30 per month and top off around $40 per month. When you start your service, expect taxes along with activation and shipping fees. Thankfully those are one-time fees.

If you’re an existing ADT customer, good news: There are a few perks to pairing your home security system with a new medical alert device. ADT customers get a small discount per month and half off fall detection for Medical Alert Plus and On-The-Go plans.

ADT customers also get the freedom to choose between annual or quarterly billing. Yearly payments end up saving you about $4 for each plan.

• Medical Alert Basic: $335.88/year 
• Medical Alert Plus: $419.88/year
• On-The-Go: $431.88/year

ADT’s Medical Alert Basic and Medical Alert Plus are at-home systems with a short range. On-the-Go is a GPS unit that can go anywhere with your loved one. We dive into each system more in depth below.

ADT has six US-based monitoring centers throughout the country. So no matter what time or day your loved one needs assistance, there’s always someone standing by.

These redundant monitoring centers work as backup for each other in case of power outages, storms, or other natural disasters. So if the center nearest to your loved one loses power, there’s sure to be another online.

If you have questions or comments, calling is by far the fastest way to reach ADT. You may encounter some upselling tactics, though. So brace yourself and take a look through the site so you know what you’re looking for before you call.

We tested ADT’s customer service via the live chat service on the company’s website. A bot greets you when you start the chat, requiring you to jump through some hoops before reaching a real customer service rep.

And the process can be tricky since the bot’s navigational questions are mainly focused on ADT’s home security.

ADT falls safely within the range of affordable medical alert systems.

Its Basic package lands just under $30, costing more than starting rates from Bay Alarm and GetSafe but less than Medical Guardian.

As you move through ADT’s packages, the story stays the same. Much like these other medical alert systems, ADT’s GPS device is the priciest of the bunch. But it’s a good deal compared to premium products like Philips LifeLine, which can cost up to $60 per month.

ADT is transparent about its discounts too. Some medical alert systems offer discounts for AARP members and veterans, but you have to ask first. If you’re an existing ADT customer, you can get perks like free shipping, no activation fee, and monthly discounts.

ADT’s medical alert devices are reliable and easy to use, but they don’t have all the bells and whistles other medical alert services have. For example, you won’t find a companion app that lets you track your loved one’s location with ADT. The company also lacks a smartwatch or other slick wearables.

That said, if you need a simple, no-fuss system, all you really need is waterproof wearable equipment and automatic fall detection.

A medical alert system is one of many ways you can take care of your older loved ones. Home security systems can also protect them from break-ins, fires, and carbon monoxide. ADT offers discounts to customers with a medical alert and home security system, keeping prices sustainable and your loved ones safe.

Of ADT’s medical alert systems, our favorite is the On-The-Go GPS package. It’s more affordable than similar units and gives your loved one more freedom to move about their house, neighborhood, and community.

To sum it all up, ADT offers an affordable medical alert system, even without the existing customer discounts. The equipment is simple and easy to learn without too many distracting features. You can also feel confident that help is never far away, thanks to all the professional monitoring centers under the company’s umbrella.

• Best Medical Alert Systems
• Most Affordable Medical Alert Systems
• Best Medical Alert Systems for Fall Detection
• ADT Home Security Review