ADT Medical Alert System

You’re probably familiar with ADT’s home security systems, but did you know there's an ADT medical alert too? And if you already have an ADT security system, you can get discounts on a medical alert device for loved ones.

ADT provides two types of in-home medical alerts (landline and cellular) plus a mobile device. Each package comes equipped with an emergency button to reach any of ADT’s nine US-based monitoring centers. It's the quality of those monitoring centers that sets ADT apart from other medical alert companies, but ADT's medical alert equipment and features are a little lackluster.

ADT's medical alert equipment is leased to you for free. You'll pay a monthly fee, activation fee (about $29), and shipping fee (about $10). 

Monthly fees start at around $30 for the landline in-home system (Medical Alert Basic), $36 for the cellular in-home system (Medical Alert Plus), and $40 for the mobile system (On-the-Go). 

Adding accessories to your ADT medical alert system increases the cost:

• Wall buttons cost $2.50/mo. each
• Lockboxes cost about $30
• Fall detection pendants cost $10/mo. each

You're protected from future price hikes thanks to ADT's price lock guarantee—what the company calls ForeveRate™.

If you’re an existing ADT customer, good news: There are a few perks to pairing your home security system with a new medical alert device. ADT customers get a small discount (about $2) per month and 50% off fall detection for Medical Alert Plus and On-The-Go plans.

ADT's medical alert systems are available with month-to-month contracts, making it easy to cancel any time. Just make sure to read the fine print if you sign up during a special promotion—some of ADT's best medical alert deals are only available if you sign an annual contract.

ADT Medical Alert's sole outstanding feature is its award-winning monitoring centers. Many other medical alert companies also use TMA Five Diamond-certified monitoring centers, but ADT's unique in that it doesn't outsource its monitoring—all of its centers are owned and managed by ADT.

Other than that, ADT Medical Alert isn't noteworthy. It's not the only medical alert company with a price lock guarantee, lifetime warranty, or free equipment lease. Its prices are also average for the industry.

You don't get a free trial period with ADT Medical Alert, nor do you get free or discounted spouse coverage. Bay Alarm Medical, Medical Guardian, and LifeFone all have more to offer than ADT Medical in that regard.

That said, ADT Medical Alert is a good alternative to Life Alert if you're looking for a company with basic equipment and a long history of excellent customer service.

As in all home-based medical alert systems, the wearable emergency button needs to stay close to the base station. ADT’s Basic system gives Mom or Dad a 300-foot radius before the connection fades.

Compared to other medical alert systems, 300 feet is pretty limited. But it’s enough if your loved ones live in a small home or apartment.

Unfortunately, automatic fall detection isn’t available with this system. But you can upgrade to the Plus package to get that feature with an at-home system.

If you have questions or comments, calling is by far the fastest way to reach ADT. You may encounter some upselling tactics, though. So brace yourself and take a look through the site so you know what you’re looking for before you call.

We tested ADT’s customer service via the live chat service on the company’s website. A bot greets you when you start the chat, requiring you to jump through some hoops before reaching a real customer service rep.

And the process can be tricky since the bot’s navigational questions are mainly focused on ADT’s home security.

ADT Medical Alert continuously monitors the battery life of its help buttons. They'll send you a free replacement button well before your existing one runs out of juice.

This is a service we love to see when ranking and reviewing medical alert companies, but it's not unique to ADT Medical Alert. Medical Guardian, Medical Alert, Life Alert, and others offer the same service for free.

Of ADT’s medical alert systems, our favorite is the On-the-Go GPS package. It’s competitively priced compared to similar units and gives your loved one more freedom to move about their house, neighborhood, and community.

To sum it all up, ADT offers basic but easy-to-use medical alert systems at average prices. 

This isn’t the first time SafeWise has put ADT under the microscope. So we used what we already know about the company. We also sifted through fine print to get details on the payment process, activation fees, and more.

To top it off, we compared the ADT system to other popular medical alert devices, looking at prices, equipment, and monitoring perks. Learn more about how we conduct our reviews from our methodology page.

• Most Affordable Medical Alert Systems
• Best Medical Alert Systems for Fall Detection
• What's the Real Cost of Life Alert?
• How to Choose a Medical Alert System
• How to Talk to Your Parents About a Medical Alert System