Ooma Security Review

We tested the Ooma system and found some unique features despite its bare-bones design.
Ooma Home Security
Ooma logo
Ooma Home Security
2.5 out of 5 stars
2.5
Professional monitoring
$14.99
/mo
  • pro
    No long-term contracts
  • pro
    VoIP line included
  • con
    Limited equipment

 Info current as of post date. Offers and availability may vary by location and are subject to change.

Cathy Habas
Staff Writer, Safety & Security
July 29, 2022

Ooma delivers single-minded home security solutions for DIYers looking to keep an eye on their budget.

You get solid wireless home security that’s focused on the basics—intrusion deterrence and detection.

Ooma’s not trying to be a smart home wunderkind, which is kind of refreshing.
If you’re looking for a straightforward home security system that stands on its own and won’t break the bank, give Ooma a look.

pro
Pros
pro No contracts
pro Affordable
pro Self or pro monitoring
pro Local 911 support from anywhere
pro Night and vacation modes
pro Contact sensor brackets
pro Motion sensor stand
con
Cons
con Monitoring limited to 42 states
con No real smart home features
con No security cameras

Ooma monitoring costs

Ooma offers three monitoring plans, but only the Pro Secure Plan includes professional alarm monitoring.

As we found during testing, accessing the Free plan is surprisingly tricky. If you select the Free plan when buying your Ooma Security system, you'll encounter a paywall when trying to install the sensors. To get around this, sign up for the Secure plan and cancel before the 60-day free trial ends. 

That's one of our big complaints with Ooma right off the bat. On the other hand, Ooma's $14.99/mo. professional monitoring plan is one of the most affordable in the industry now that some of the big-name brands like SimpliSafe and Ring Alarm have raised their prices. Only Wyze Home Monitoring is more affordable at about $10 a month.

Here’s a look at what Ooma offers and what you get in each monitoring plan.

Compare Ooma monitoring plans

Plan
Monthly fees
24/7 monitoring
Mobile app access
Phone, email, text alerts
Remote siren
Remote 911
Learn more
Monitor Plan
Icon No  LightNo
Icon Yes  LightYes
Icon No  LightNo
Icon No  LightNo
Icon No  LightNo
Secure Plan
Icon No  LightNo
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Pro Secure Plan
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes

Info current as of post date. Offers and availability may vary by location and are subject to change.


Ooma's professional monitoring restrictions

If you live in one of these eight states or the District of Columbia, you can’t get professional monitoring with Ooma:

  • Alabama
  • Arkansas
  • Florida
  • Maryland
  • Montana
  • Rhode Island
  • Tennessee
  • Virginia

How Ooma compares to the competition

Ooma may be the new kid on the block, but they still hold their own with other top home security brands.

Brand
Best for
Lowest monthly monitoring
Starter equipment price
Installation
Mobile app access included
Learn more
Read review
Basic system$149.99DIY
Icon Yes  LightYes
Best overall$599.00Pro
Icon Yes  LightYes
Budget pick$245.00DIY
Icon Yes  LightYes
Quality DIY pick$0.00–$99.00*DIY
Icon Yes  LightYes
Most experienced$0.00†Pro
Icon No  LightNo

Info current as of post date. Offers and availability may vary by location and are subject to change.
Full ADT disclaimer

Ooma has no contracts or penalties

Ooma lets you move from plan to plan whenever you want, and there are no penalties to switch things up.

If you’re comfortable monitoring your security system on your own most of the time, you can enjoy all the benefits of the free Monitor plan.

But if you need to go out of town for a while, you can activate the Pro Secure Plan. You’ll be able to focus on your out-of-town work (or fun) without extra worry about the security of your home.

Once things are back to normal, you can cancel professional monitoring with no hidden fees or termination penalties.

Bell
Pro Tip:

You can configure the settings within your app to always send you notifications. This is one way it might get your attention even if you’re deeply engrossed in your work, a book, or a nap.

Video: Ooma Home Security Review

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Ooma equipment and fees

Ooma’s security system equipment is minimal, simple, and covers the basics.

And one big miss is the absence of any security cameras.

Compare Ooma equipment packages

Every Ooma security package comes with a Telo base station and one motion sensor. If you already have a Telo or don't see a package that fits your needs, you can buy equipment individually.

Package price
Equipment
Extras
Learn more
1 Telo
1 motion sensor
2 door/window sensors
Free shipping
1 Telo
1 motion sensor
2 door/window sensors
1 water sensor
Free home phone service
Free shipping
1 Telo
1 motion sensor
2 door/window sensors
1 water sensor
1 keypad
Free home phone service
Free shipping
1 Telo
1 motion sensor
6 door/window sensors
1 water sensor
1 keypad
1 siren
1 smoke detector
Free home phone service
Free shipping

Info current as of post date. Offers and availability may vary by location and are subject to change.

What's in the box

  • Ooma Telo base station
    • Power cord
    • Ethernet cable 
    • Quick start guide
  • Ooma contact sensor
    • 3 brackets in various sizes
    • Optional adhesive
    • Optional mounting hardware
    • Batteries
  • Ooma motion detector
    • Optional adhesive
    • Optional mounting hardware
    • Batteries

A closer look at Ooma equipment

Telo base station

  • $99.99
  • No cellular or battery back-up
  • Supports VoIP lines too (may cost extra)

TalentCell battery backup

  • $34.99
  • Provides battery power for the Telo during a power outage

Keypad

  • $59.99
  • Alternative to Ooma app for arming and disarming system

Contact sensor

  • $24.99
  • Batteries included
  • 3 bracket heights for tricky mounting locations

Garage sensor

  • $29.99
  • Batteries included

Motion sensor

  • $34.99
  • Batteries included
  • Mounting hardware included
  • Optional stand for tabletop use

Water sensor

  • $29.99
  • Probe-style sensor works in tight spaces

Smoke alarm

  • $59.99
  • Batteries included

What's missing from Ooma's equipment line

If you've been researching home security systems, maybe you noticed how short Ooma's equipment list is. We're not holding anything back—that's it. No cameras. No key fob. No CO detector. No glass break sensor. No panic button. And definitely no "smart" equipment like thermostats, door locks, or plugs.

Ooma used to sell a 105 dB siren, but we don't see that on their site anymore. So, no siren either. 

But, Ooma's got the basics of what you need to be alerted to some of the biggest home security issues: fires, water leaks, and intrusion. 

It's not all bad: What we like about Ooma equipment

There are a couple of unique features that we'd like to see catch on with other home security companies:

  • Brackets to adjust the height of the contact sensor 
  • Stand for the motion sensor

We've never seen contact sensor brackets before. None of our top home security picks have anything like that, and it came in handy for adding a contact sensor to a kitchen cabinet—the height difference would've bamboozled other brands' sensors.

Images: Katie McEntire, SafeWise

If Ooma also sold a magnet extender to make it easy to crack a window without disarming the system, it would reach the pinnacle of contact sensor excellence. 

The other thing we've never seen before is a stand for the motion sensor, which is frankly genius. This makes Ooma a good security option for renters since nothing blemishes the walls during setup.

Only Abode offers the same perk with its tabletop Iota base station/motion sensor/camera.

Image: Katie McEntire, SafeWise

Ooma setup and installation

Screenshot: Katie McEntire, SafeWise

Ooma is a breeze to setup as long as you don't select the Free plan. You'll constantly be prompted to pay up during installation without one of the paid plans.

Remember, if you want to use Ooma for free, sign up for one of the paid plans and then cancel after installation. You'll save yourself a ton of frustration.

Other than that important tidbit, Ooma is easy to install. The app walks you through the entire process.

Ooma smart home features and compatibility

Even though Ooma calls its security "smart," you’re not really getting much in the way of home automation smarts from this security system. 

You can connect Ooma to Amazon Alexa or Google Assistant to check your system status and arm or disarm the system. Disarming security systems through voice control is rare—Ooma notes that a PIN is required to complete the disarming process.

That's it. Ooma doesn't work with IFTTT, Z-Wave, or Zigbee, so you can't loop in other smart devices to create home automation routines. 

VoIP phone lines supported

Because of Ooma’s phone company roots, the Ooma Telo base station is also a phone line. And it comes with free service when you buy an Ooma smart security system.

You may not need a VoIP (Voice over Internet Protocol) line, but it’s there for you if you want it. This technology gives you free residential VoIP calls to anyone in the country. And Ooma didn’t just start thinking about security—all calls are encrypted.

The Ooma Telo base station is also what lets you have the Remote 911 feature we like so much.

What you get in the Ooma home security app

Every Ooma security system comes with access to the mobile app, but some features require an upgraded plan.

Here’s what you can do in the Ooma Smart Security app:

Screenshot: Katie McEntire, SafeWise

  • Check the status of your security system
  • Change the status of your system (Home, Away, Night, Vacation modes) 
  • Get instant alerts whenever a sensor is triggered
  • Set geofences for different sensors
  • Review daily timeline of event
  • Make calls and get voicemails
  • Activate your siren (upgrade required)
  • Call local 911 from anywhere (upgrade required)

How Ooma's remote, local 911 works

This is the first thing that really got my attention when I first talked to Ooma.

Remote 911 is a feature that makes sure that no matter where you are when you get an alert, your local (home) 911 dispatch will be called.

It sounds confusing, but let’s try to break it down.

  • Say you’re in Las Vegas when someone tries to break into your home.
  • You get an alert from your security system’s app.
  • You call 911 from your cell phone.
  • Because you’re in Las Vegas, your call goes to the nearest 911 operator.
  • That operator will be ready to send help to your location in Las Vegas—not to your home in, say, Florida.

With Ooma, your account is always tied to your home address and your area’s 911 dispatch—no matter where you’re physically calling from.

The bottom line is that when something’s going on at home, you want help sent to your house—not your physical location.

Ooma got a headstart on this type of emergency services call support because the company started out as a telecoms and phone company.

They solved this problem at the same time that other security brands and 911 call centers were still struggling with it.

It’s such a big deal that some states have drawn up legislation to help address the issue. But if you decide to go with Ooma for your home security, you don’t need to worry about this at all.

Ooma customer service and support

We haven’t had any personal experience with Ooma’s customer service, but all of the interactions we’ve had with the company have been very friendly and helpful.

To find out what customers think about Ooma smart home security, we looked at the company’s ratings:

  • BBB rating: A+, accredited
  • Trustpilot rating: 3.6 stars out of 5 (average)
  • Ooma Smart Security app, iOS: 4.7 stars out of 5
  • Ooma Smart Security app, Android: 4.5 stars out of 5

Customer service ratings as of post date.

Ooma customer service availability

You can contact Ooma using email, live chat, or the phone. The company also has a fairly robust online support center that you can access 24/7.

Customer service hours are as follows:

  • Monday–Friday, 5:00 a.m. until 5:00 p.m. (PT)
  • Saturday and Sunday, 8:00 a.m. until 5:00 p.m. (PT)

There aren’t any hours posted for live chat, but we assume it’s available the same time as phone support.

Call Ooma: 1-877-629-1284
Email Ooma: customeradvocate@ooma.com

Final word

Ooma delivers simple home security that’s, well, all about security.

If you’re looking for a smart home on top of a security system, this isn’t going to be the right choice for you. You’re also out of luck if video surveillance is on your home security wish list.

But if what matters to you is affordable home security that gives you the option to monitor it yourself or call in the pros when you need to, Ooma fits the bill.

We especially like the Remote 911 feature and the free Ooma Smart Security app that comes with every Ooma security system.

Ooma FAQ

Ooma was founded in 2004 as a telecommunications company. Its main focus was phone and VoIP services.

In 2017, Ooma acquired Butterfleye, a security camera startup. That was Ooma’s initial launch into the home security realm.

Today Ooma offers phone and security services for business and residential customers.

After dipping its toe in the smart security camera market, Ooma decided to focus on the basics.

The company announced that it was discontinuing the Ooma Smart Cam and Ooma Butterfleye cameras in late 2019.

People who already own Ooma security cameras should still be able to get support for their existing equipment.

How we reviewed Ooma Security

We first learned about Ooma at CES in 2019. Our lead safety reporter Rebecca Edwards got a personalized tour and demonstration of the Ooma security system in its first iteration.

From there, we kept tabs on this up-and-comer and met up with Ooma again at CES 2020. Once again, Rebecca got a full tour and demo that ended in a barrage of questions (from our side).

In addition to our time talking to Ooma and playing around with the system’s components, we’ve installed Ooma to conduct hands-on testing and done extensive research that includes customer and expert reviews.

We also lined up Ooma against all the other home security brands we review. We wanted to see how it stands up in the areas we think matter most when it comes to picking a security system to protect your home, including the following:

  • Price
  • Contracts
  • Equipment
  • Mobile app
  • Monitoring
  • Customer service
  • User review

Learn more about how we rate and review in our full methodology.

Contributing writers: Rebecca Edwards and Katie McEntire

Cathy Habas
Written by
Cathy Habas
With over seven years of experience as a content writer, Cathy has a knack for untangling complex information. Her natural curiosity and ability to empathize help Cathy offer insightful, friendly advice. She believes in empowering readers who may not feel confident about a purchase, project, or topic. Cathy earned her Bachelor of Arts degree in English from Indiana University Southeast and began her professional writing career immediately after graduation. She has contributed to sites like Safety.com, Reviews.com, Hunker, and Thumbtack. Cathy’s pride and joy is her Appaloosa “Chacos.” She also likes to crochet while watching stand-up comedy specials on Netflix.

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