What is ADT’s 2-Way Voice and How Does it Work?

How it Works

Like the name implies, ADT’s 2-Way Voice features work something like an intercom, but it’s much more powerful. In fact, it could help save a life. When your home’s alarm or a panic button is activated, two-way hands-free communication with the ADT monitoring center begins.

You and an ADT professional will communicate through a speaker and microphone that are built in to your alarm panel. There’s no need to find a phone. The ADT professional can hear exactly what is taking place in your home, determine your emergency, and send the appropriate help.

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When It Helps

ADT monitored 2-Way Voice is especially useful during attacks and break-ins. If an intruder breaks into your home, getting to a phone may be impossible. But the dispatcher will hear and record the incident and get law enforcement on the way to help you immediately. Likewise, the ADT dispatcher can hear when a burglar is rummaging through your home and notify police immediately.

Additionally, people with medical conditions, the elderly, and children will find the feature easy to use and comforting. If you’re a parent of young children or you’re caring for an elderly relative, ADT monitored 2-Way Voice offers you the reassurance that your loved ones can activate the feature whenever they need it, and get help immediately, even when you’re not available.

More 2-Way Talk Perks

Another advantage of ADT-monitored 2-Way Voice is that it helps enable the ADT dispatcher to determine the nature of your emergency quickly. They are armed with the critical information the authorities need, resulting in faster emergency response times for priority calls. When an emergency takes place or an accident happens, every second counts.

When you activate the alarm by mistake, 2-Way Voice enables the dispatcher to quickly confirm the false alarm. You’ll be spared the hefty fines associated with false alarms, and forgo the hassle and embarrassment of law enforcement rushing to your home.

And you don't need to worry about your privacy. The ADT dispatcher can only hear what’s happening in your home when your home’s alarm has been automatically activated due to a break-in or other emergency or when you manually activate it.

We recommend ADT monitored 2-Way Voice because it gets you the help you need fast, even if you can’t get to a phone. If you’d like to learn more about ADT monitored 2-Way Voice or other monitored services ADT offers, check out our ADT Home Security Review.


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*$0 due up-front with consumer financing.

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‡Landline monitoring only. Some restrictions apply. (Full disclaimer)

**With $99 installation charge and new monitoring agreement. Early termination fee applies. See full disclaimer for full offer details, terms, and conditions.

Celeste Tholen
Written by
Celeste Tholen
Celeste has dedicated her decade-long career to reporting and reviews that help people make well-informed decisions. She oversees editorial strategy and production for SafeWise, with a goal to help people find the information they need to make their homes and lives safer. Prior to SafeWise, she worked as an editor and reporter for KSL and Deseret News. She continues to report on local news as a volunteer with the community paper. For the last six years, she’s led a Girl Scout troop, teaching girls about safety and preparing for whatever life throws their way.

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