How to Cancel an ADT Contract without Penalty

We answer common questions about canceling an ADT contract to help make the process smoother. We’ll show you what to look for and what to expect when it’s time to part ways with ADT.

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Can you get out of an ADT contract?

Yes, you can cancel your ADT contract anytime by calling customer service at 800-238-2727. Whether you pay penalties or not depends on how many months you have left on your contract.

  • You can cancel in the first six months with no penalties thanks to the company’s money-back service guarantee, although ADT’s Terms and Conditions aren't clear on what qualifies as a refund-worthy cancellation reason.
  • After six months, you can cancel your contract by paying 75% of your remaining balance.

To start the cancellation process, call ADT or your ADT dealer.

Is there a fee to cancel ADT?

If you’ve had your ADT alarm system for longer than six months, you’ll pay 75% of the remaining balance on your contract. This is actually lower than many home security companies such as Brinks, Protect America, and Alder, which charge between 90% and 100% but have shorter trial periods.

In the table below, check out estimated termination fees you might pay at certain points in your ADT contract.

ADT Contract Termination Fees

Plan

Complete Monitoring Bundle

Premium Bundle II+ Cellguard

ADT Command Tier I Remote Access

ADT Command Tier II Video Security

ADT Command Tier III Video Security + Home Automation

Monthly Price*

$36.99

$44.99

$52.99

$58.99

$62.99

More than 30 Months Left*

$0.00

$0.00

$0.00

$0.00

$0.00

30 Months Left*

$832.28

$1,012.28

$1,192.28

$1,327.28

$1,417.28

24 Months Left*

$665.82

$809.82

$953.82

$1,061.82

$1,133.82

18 Months Left*

$499.37

$607.37

$715.37

$796.37

$850.37

12 Months Left*

$332.91

$404.91

$476.91

$530.91

$566.91

6 Months Left*

$166.46

$202.46

$238.46

$265.46

$283.46

0 Months Left*

$0.00

$0.00

$0.00

$0.00

$0.00

*Note: These estimates come from base plan prices as of 03/20/2020 and do not include taxes or equipment financing.
*This data applies to states outside of California (California has 24-month contracts).

What is the ADT cancellation policy?

  • Customers pay 75% of remaining monthly charges when canceling early.
  • ADT has a 36-month contract (24 months in California).
  • There’s a six-month money-back service guarantee.

About ADT's six-month service guarantee

On the surface, ADT’s money-back guarantee looks like a pretty good deal. Still, it’s surprisingly vague on whether an ADT customer can cancel out of dissatisfaction or for reasons other than technical problems:

“Money back service guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.”1

Since ADT’s terms and conditions don’t refer to any other type of return policy other than a “system related issue,” we don’t advise getting an ADT system if you’re banking on the six-month guarantee.

Can I cancel my ADT service online?

No. ADT cancellation requires a customer service phone call to 800-238-2727. During the call, the customer service agent gives you instructions and may ask you to submit a written request. This call is the best time to ask if you’re getting a refund.

What happens when I cancel my ADT contract early?

You’ll pay the applicable termination fees (75% of remaining monthly charges), and ADT will send you a prepaid box with instructions on how to return your ADT equipment.

If you cancel in the first six months, you might get a refund to the payment method on your ADT account after ADT receives your equipment.

ADT doesn’t specify exactly what’s included in the refund, but it should cover equipment costs, installation fees, and monitoring fees.

What happens at the end of my ADT contract if I don’t cancel early?

After you fulfill your initial contract term, it automatically renews on a month-to-month basis until you cancel. There are no termination fees when you cancel a monthly contract.

In some cases, your contract might renew for a longer term, so it’s a good idea to check your copy for exact renewal details.

More about ADT

ADT is the biggest home security company in the US. Its six monitoring centers allow it to respond quickly to alarms and summon the police or fire department. ADT’s one of the most experienced alarm companies, making it a reliable option for most people.

But ADT is typically more expensive than most other security systems, especially when you get extra features like a smartphone app, security cameras, and smart home devices.

Read our full ADT review to learn more.

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Info current as of 05/14/21. Offers and availability may vary by location and are subject to change.
*$0 due up-front with consumer financing.
†No-contract options available with outright equipment purchase.
^Or $9.49/mo. with consumer financing.
‡Landline monitoring only. Some restrictions apply. (Full disclaimer)
**With $99 installation charge and new monitoring agreement. Early termination fee applies. See full disclaimer for full offer details, terms, and conditions.


Sources

  1. ADT Security Services, “ADT Home Security Terms and Conditions
John Carlsen
Written by
John Carlsen
John is a technology journalist specializing in smart home devices, security cameras, and home security systems. He has over eight years of experience researching, testing, and reviewing the latest tech—he was the Smart Home Editor for Top Ten Reviews and wrote for ASecureLife before joining SafeWise as a Staff Writer in 2020. John holds a Bachelor's degree in Communications, Journalism emphasis from Utah Valley University. In his spare time, he enjoys hiking, photography, cooking, and starting countless DIY projects he has yet to complete.

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  • Andrea Ghizoni

    Totally got roped into the “free installation and $800 worth of equipment” from ADT SafeStreets. When the installer came, I basically had to apply for financing since it ended up being like $3000. Please beware when you’re signing up that what you see is not what you’re going to pay for. We cancelled the next day. It was over the top.

  • joyce keller

    This was by far the most helpful and unbiased article I have read about ADT contracts. When I purchased our system a little bit more than a year ago, no one at ADT told us about the 6 month cancellation policy. When I asked the salesperson about the cancellation policy, he said to make sure this was what we wanted because cancelling would mean paying however many months were left on the contract. This was partly true, but I didn’t think about pressing for more details at the time. I was happy with the shiny new system in our new home. After a month, when we noticed the cameras are too low-rez to distinguish faces with normal distance we thought about switching. I looked for cancellation online and tried to find it in my contract, but was having trouble so I called ADT. The person on the phone said we would owe for the months remaining and told me the full amount. Keep in mind this was less than 2 months into the contract. I took the comment at face value. So now we still have ADT, plus another set of cameras and doorbell. I turned off notifications from ADT doorbell and use the other… I keep the two apps side by side. I think ADT still might have the most reliable security monitoring and response, so doing it this way works for us. I wish they would offer a free upgrade to better cameras though… that’s my two cents!