Brinks Home Security Review

Our research on Brinks surfaced flexible equipment plans, easy installation, and responsive professional monitoring.
Most safety sensor options
Brinks
3.5 out of 5 stars
3.5
  • Pros
    ASAPer quick alerts
  • Pros
    Good customer service and response
  • Pros
    No proprietary equipment
Katie McEntire
Staff Writer, Safety & Security
Read More
Published on November 22, 2021

Brinks Home Security offers average equipment with above-average monitoring services. But where it shines is its sensor options—you can monitor just about anything you can think of with Brinks.

Devices come from third-party vendors like Alarm.com, but the monitoring and support are all Brinks. If you’re an entry-level customer who’s primarily concerned with customer service and emergency response, read on to see if Brinks could work for you and your family.

Check out this week's best home security deals!
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Brinks is offering up to $400 off and free shipping.

Pro Heading
Pros
Pro Bullet Monitoring for Brinks and Google Nest equipment
Pro Bullet Home automation for newcomers
Pro Bullet Speedy alerts
Con Heading
Cons
Con Bullet Lacks proprietary equipment
Con Bullet Requires credit approval

Compare monitoring and equipment prices from Brinks

Monthly cost
Equipment cost
Contract length
Base equipment
Standout features
Learn more
Smart Security Essential
$199.99
36 months Control panel,
Motion detector,
Contact sensor (2)
Smart control panel
Smart Security Complete
$349.00
36 months Control panel,
Motion detector,
Contact sensor (2),
Video doorbell
Doorbell camera
Smart Security Ultimate
$699.00
36 months Control panel,
Motion detector,
Contact sensor (3),
Outdoor camera,
Video doorbell
Outdoor and doorbell cameras

Info current as of publish date. Offers and availability may vary by location and are subject to change.

Brinks Home Security pricing

Brinks has four security monitoring packages: Smart Security Essential, Smart Security Complete, Smart Security Ultimate, and monitoring for Google Nest Secure*.

Prices start at $19 per month if you add monitoring to your Nest Secure system with a three-year contract. Month-to-month monitoring is available for Nest Secure for $29 per month. But you need to buy your Nest Secure equipment elsewhere.

There is a $150–$500 difference in equipment costs between the Brinks Smart Security plans, but that extra money includes a video doorbell and outdoor camera. Monitoring is about $10 more per month for the video plan too, but $39.99 per month is standard for higher-tier security plans.

With the Smart Security Complete package, home automation features like mobile access, smart locks, light control, and a thermostat become available. Bigger competitors like Vivint and Frontpoint charge $49.99 for similar packages. For under $44.99, this is a good deal for a smart security package.

Is Brinks right for you?

Brinks keeps its offerings straightforward—a great match for anyone new to home security who may be feeling overwhelmed by other options.

Its limited equipment packages and monthly monitoring costs are clear and easy to choose from. Just decide if you want video or not.

How Brinks Home Security stacks up

Brand
Best for
Lowest monitoring price
Starter equipment price
Contract required
Smart home compatibilityIcon Tooltip  Dark
Learn more
Read review
VivintVivint
Best overall$599.00
Icon Yes  LightNo *
Amazon,
Google,
Z-Wave
FrontpointFrontpoint
High-end DIY pick$99.00
Icon Yes  LightNo
Amazon,
Google,
Z-Wave
SimpliSafeSimpliSafe
Reader favorite$229.00
Icon Yes  LightNo
Amazon,
Google
CoveCove
Best customer experienceQuote required
Icon Yes  LightNo *
Amazon,
Google
ADTADT
Most experienced$0.00
Icon No  LightYes
Amazon,
Google,
Z-Wave
AbodeAbode
Best DIY automation$279.00
Icon Yes  LightNo
Amazon, Apple, Google, Z-Wave, Zigbee
RingRing
Best outdoor cameras$199.99
Icon Yes  LightNo
Amazon,
Google,
Z-Wave
Blue by ADTBlue by ADT
Best optional monitoring$199.15
Icon Yes  LightNo
Amazon,
Google,
Z-Wave
WYZEWyze
Best budget pick $85.98
Icon Yes  LightNo
Amazon,
Google
BrinksBrinks
Most safety sensor options$199.00
Icon No  LightYes
Amazon,
Google,
Z-Wave

Info current as of publish date. Offers and availability may vary by location and are subject to change.
Full Amazon disclaimer
Full ADT disclaimer

Brinks contract and warranty

When you opt for one of Brinks’s kits, you’ll need to go through a credit check and sign up for a three-year contract. Brinks offers a 30-day trial, but if you cancel after that you’ll have to pay the remainder of your agreement.

Light Bulb
How long does Brinks’s warranty last?

Brinks has a two-year warranty. If something goes wrong within this time, you can get the equipment replaced.

Brinks Home Security tech and equipment

Brinks’s equipment is average compared to other companies like Vivint, ADT, and Frontpoint. Brinks keeps costs down by using tech from third parties like Alarm.com, but outsourcing equipment makes tech support and repairs difficult if something goes wrong.

DIY installation is easy with the sticky backing tape for the motion and contact sensors. They have adjustable sensitivity and will send alerts to your Brinks app when they sense activity.

The Smart Security Ultimate package comes with a doorbell and outdoor cameras that shoot in HD quality, send you alerts to the app, and have a two-way talk feature. Both Brinks cameras will be monitored by Brinks professionals too for extra security.

The doorbell camera is one of our favorite features—you can watch packages being delivered and kids arriving home, and you can catch any shady characters in action.

We like the ASAPer group chat feature (even though most of Brinks's tech doesn’t turn our heads). Found in the Brinks app, ASAPer creates a type of chat room for everyone on a customized list. If an alarm goes off, get in touch with your spouse, professional monitoring, and kids all at once to make sure everyone’s okay. It allows you to cancel false alarms and connect with emergency responders right from your phone.

Check out our Brinks equipment guide to learn more.

Nest Secure monitoring from Brinks

Notepad
Nest Secure discontinued

Google discontinued the Nest Secure security system in late 2020. Monitoring service through Brinks is still available for folks with the system. While the system isn't available anymore, you can probably find a used system easily enough.

Brinks offers professional monitoring for Nest Secure users. Professional monitoring covers the entire Nest Secure system, along with add-ons like the Nest Protect smoke alarm and the Nest thermostat.

The good news is that you can get pro monitoring for Nest contract-free, so you can back out and self-monitor with your Nest system whenever you like.

  • Monthly monitoring—with no commitment—is $29 per month.
  • If you don't mind a little commitment, you can lower your monthly costs to $19, but you'll need to sign a three-year contract.

The Nest Secure system comes with the smart hub, two contact sensors with built-in motion detection, and two key fobs to tap into the system when you arrive and leave home.

The bad news is that Google discontinued Nest Secure last year—so finding a system could be a challenge. Read our full review of Nest Secure to learn more.

What's in the box

brinks security system components on a table

Choosing a Brinks security equipment package is straightforward.

Brinks' basic security package, Smart Security Essential, comes with the following pieces of equipment:

  • IQ 2.0 Control Panel
  • Motion sensor
  • Two entry sensors
  • Yard sign and stickers

Brinks Home Security installation

All of Brinks’s Alarm.com equipment is self-installed, but if you want help from a pro, you can get assistance for an extra fee.

Professional installation makes sense for more complex setups like an outdoor camera or the video doorbell, but you can handle most of the job yourself. Like many other self-install systems, you just need to peel the backing from your sensors and place them throughout your home.

Brinks Home Security customer service

Brinks Home Security was rated Best Home Security in a satisfaction study from J.D. Power and Associates and has an A+ rating from the Better Business Bureau. But we saw mixed reviews from customer ratings on BBB, Trustpilot, and Consumer Affairs.

The worst comments we saw reported long hold times on the phone, confusing contracts, and faulty equipment with no repair in sight. The best, on the other hand, spoke of helpful customer reps and supportive service.

That said, customer service is different from professional monitoring. The ASAPer feature in the Brinks app will alert you, your contacts, and the monitoring professionals in as little as 30 seconds of any issues in your home. The monitoring pros are there to walk you through any situation you might encounter, from fires and break-ins to floods and carbon monoxide leaks.

Light Bulb
Protect America is now part of Brinks

As of July 2020, all Protect America customer accounts were transferred to Brinks.

Final word

Overall, Brinks sits right in the middle of the market for professionally monitored, self-installed systems. But it’s much more affordable than ADT and Frontpoint for home automation devices. Like ADT, you’ll need to sign a contract if you opt for Brinks’ Smart Security packages.

Brinks equipment works, and it offers a huge range of sensors, but you’ll pay a lot up front for Alarm.com devices.

The best thing about Brinks was the quick response times from their highly trained monitoring techs. It’s helpful to have a calm voice in a stressful situation and they do just that. While the tech and pricing aren’t stellar from Brinks, the monitoring certainly is.

Brinks FAQ

Brinks packages come with a 30-day trial that allows returns within the first month. But Brinks’s Alarm.com equipment comes with a contract, so you’ll have to pay out the remaining balance if you decide to drop Brinks or go for another security system.

Any time the alarm on your Brinks system activates, the monitoring professionals know about it. Once they see the alarm, you and your emergency contacts will receive a notification, phone call, text alert, or email. Through the ASAPer group chat, you can call off the alarm and claim it as a false alarm if nothing is wrong.

Yes. Self-installed systems like Brinks are easy to move from home to home, making them great for renters. Remove your system from your old home and install it again in your new place. Once everything is set up, call the professionals at the monitoring center to share your new location.

Yes, Brinks bought Protect America. 

All Protect America accounts transitioned to Brinks accounts on July 9, 2020. See Brinks' Protect America acquisition FAQ for more information.

How we reviewed Brinks Home Security

To get an accurate picture of Brinks’s pricing, equipment, and more, we did a lot of research. We dug through online forums and customer review sites. We compared Brinks to similar security companies and services like ADT, Frontpoint, and Vivint. For more information on our testing processes and standards, read our full methodology.

Related articles on SafeWise


Disclaimers

*Google, Google Nest Secure, Google Home, Google Nest Protect, and other related marks are trademarks of Google LLC.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided “as is” and is subject to change or removal at any time.

Katie McEntire
Written by
Katie McEntire
As a renter, pet-owner, and woman living alone, Katie McEntire takes safety seriously. She’s tested devices like pet cameras, home security systems, and GPS trackers in her own home and devices in the name of safety. In addition to testing, writing, and reviewing for SafeWise, she also makes videos for the site’s YouTube channel. She’s been featured on publications like TechGuySmartBuy, Forbes, Healthy Moms, and Digital Care. Katie has a Bachelor’s degree in Technical Writing from Austin Peay State University in Clarksville, Tennessee. She’s held previous writing positions at Overstock.com and Top Ten Reviews.

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  • Caitlin

    Crooked company! They only care about your money not your safety! Refuse to right their wrongs or accept any responsibility for their actions! A system wasn’t even hooked up but they chose to take money instead of reaching out, or figuring out why the system was no longer functioning! Don’t waste your time, money or efforts with this awful company! They are just full of excuses!

  • Grigory

    worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I’m a new customer for 20 days, I didn’t receive any service, they scheduled technician that didn’t come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months…all this without receiving even instruction on how to use the service …
    The horrible experience that I had ever

  • disqus_6fvw3oQn0f

    Worst customer service ever! They constantly mess up appointment times, send unskilled personnel, and the customer service on the phone is horrible. Long, endless wait times to talk to someone that has no idea what to do. The system spontaneously “disconnects” and then you have no choice but to start over. You will never get resolution to problems.

    HORRIBLE! Also, paying for monitoring that I believe does not exist. When my alarm has been set off accidentally they never call-I don’t think they’re monitoring at all. And if the monitoring is set up anything like the customer service line, it’s hopeless.

    Voted best by JD Power and Associates? Really? What a joke!

  • LINKIN

    Do not go with brinks. These systems are not even truly functional as time goes on

    I honestly would give them something on well trained, professional installation.

    However I absolutely DO NOT recommend using Brinks. After more almost 6 years (and several alarms going off for far longer than they should have been with no action; though accidents. There was no engagement, no confirmation, none of the promised services. Absolutely nothing happened other than a loud blaring noise. As others say, they continuously accumulate fees. Fees for nothing, though if you hassle them over the phone long enough they go away.

    They do not fulfill any promises made in contract. After filing request for cancellation after the contract and having it approved and cancelled. The system is removed, and replaced by an entirely new system! I have a recorded copy of the cancellation being confirmed, (I can’t stress this enough, I have a physical record confirming cancellation); IMMEDIATELY the following day I received another billing from them, for services I had cancelled. Again, I’ve received another bill from them. They have not yet reversed the other bill.

    I will be physically black listing them at my bank. I truly wish I could review more places on this

  • Phil Hamilton

    Stay
    as far away from Brinks as you can! I had an alarm system with them and
    after the 3 year contract called and wrote a letter asking them to
    cancel after the contract ended. However, they did not cancel and my
    account continued to accumulate fees. I had no idea I had an account!
    Then
    they sell the “fake debt” to a collection agency that impacts my
    credit! Called them and they refuse to resolve their error.

    Do not consider using Brinks unless you want your credit ruined!

  • Jason Floyd

    ld give them no stars but that is not an option. I signed a contract for 5 years with at the time who was Monitronics, but was later bought by Brinks. They took on what was left with the contract, which was September 2014 to September 2019. I extended the contract because of 2 smoke detectors they installed for an extra 10 months on the contract. They did a warranty replacement on 2 of my cameras in 2018, for which they said that was another 36 months extension on the contract I did not agree to. They now say I have a contract until June of 2024, which is a lie. They told me though luck. My system is far out of date and they are being paid for a premium service. My control panel is a 2012 and they won’t even update that. I told them I want to cancel and they told me 2250.00 and some change. This is not right. They are deceitful and frauds that will do anything to keep their customers from leaving. My home is not the safest it can be, and especially in this time of a pandemic and craziness running around. Thanks Brinks for not keeping me safe.

    • Celeste Tholen

      Thanks for sharing your experience, Jason. Sorry to hear your transition from Monitronics to Brinks has been so rocky, and that you’re still experiencing that!