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Brinks Home Security Review

Brinks has flexible equipment plans, easy installation, and responsive professional monitoring. See how it compares to other security systems in our review.
Written by | Updated October 8, 2020
blue brinks home security logo

Overall Rating

3.25/5
  • ASAPer quick alerts
  • Good customer service and response
  • No proprietary equipment

How Brinks Home Security stacks up

Brinks Home Security offers average equipment with above-average monitoring services. Devices come from third-party vendors like Alarm.com, but the monitoring and support are all Brinks. If you’re an entry-level customer who’s more concerned with customer service and emergency response than having the latest tech, read on to see if Brinks could work for you and your family.

Pros

  • Monitoring for Brinks and Google Nest equipment
  • Home automation for newcomers
  • Speedy alerts

Cons

  • Lacks proprietary equipment
  • Requires credit approval

Brinks Home Security pricing

Brinks has three security monitoring packages: Home Complete, Home Complete with Video, and monitoring for Google Nest Secure*. Prices start at $19 per month if you add monitoring to your Nest Secure system with a three-year contract. Month-to-month monitoring is available for Nest Secure for $29 per month. But you need to buy your Nest Secure equipment elsewhere.

There is a $100 difference in equipment costs between the Brinks Home Complete plans, but that extra money includes a video doorbell and indoor camera. Monitoring is about $10 more per month for the video plan too, but $39 per month is standard for higher-tier security plans.

With the Home Complete package, home automation features like mobile access, smart locks, light control, and a thermostat become available. Bigger competitors like Vivint and Frontpoint charge up to $49.99 for similar packages. For under $30, this is a good deal for a smart security package.

When you opt for one of Brinks’s kits, you’ll need to go through a credit check and sign up for a three-year contract. Brinks offers a 30-day trial, but if you cancel after that you’ll have to pay the remainder of your agreement.

* Google, Google Nest Secure, Google Home, Google Nest Protect, and other related marks are trademarks of Google LLC.

Monitoring and equipment prices from Brinks

Monthly cost
Equipment cost
Contract length
Base equipment
Standout features
Learn more
Home Complete Home Complete with Video Nest Secure
$39/mo. $39/mo. $19/mo.*
$399 $499 $399†
36 months 36 months Month-to-month
Control panel, 1 motion detector, 3 contact sensors Control panel, 1 motion detector, 3 contact sensors, Indoor camera, video doorbell Nest Guard hub, 2 Nest Tag fobs, 2 Nest Detect sensors
Smart control panel Indoor and doorbell camera No contract
View Packages View
Packages
View Packages

Data effective 10/08/20. Offers and availability subject to change.
*Monitoring is $19/mo. with a three-year contract. Month-to-month monitoring is $29/mo.

†Equipment not available from Brinks.

Brinks Home Security tech and equipment 

Brinks’s equipment is average compared to other companies like Vivint, ADT, and Frontpoint. Brinks keeps costs down by using tech from third parties like Alarm.com, but outsourcing equipment makes tech support and repairs difficult if something goes wrong.

The Home Complete kits include door/window sensors, a motion sensor, and a touchscreen control panel, which is standard for most security systems. DIY installation is easy with the sticky backing tape for the motion and contact sensors. They have adjustable sensitivity and will send alerts to your Brinks app when they sense activity.

The Home Complete with Video package comes with a doorbell and indoor cameras that shoot in HD quality, send you alerts to the app, and have a two-way talk feature. Both cameras will be monitored by Brinks professionals too for extra security. The doorbell camera is one of our favorite features: you can watch packages being delivered and kids arriving home, and you can catch any shady characters in action.

While most of Brinks’s tech doesn’t turn our heads, we do like the ASAPer group chat feature. Found in the Brinks app, ASAPer creates a type of chat room for everyone on a customized list. If an alarm goes off, get in touch with your spouse, professional monitoring, and kids all at once to make sure everyone’s okay. It allows you to cancel false alarms, and connect with emergency responders right from your phone.

brinks security system components on a table

Nest Secure monitoring from Brinks

Brinks offers professional monitoring for Nest Secure users. Professional monitoring covers the entire Nest Secure system, along with add-ons like the Nest Protect smoke alarm and the Nest thermostat.

The good news is that you can get pro monitoring for Nest contract-free, so you can back out and self-monitor with your Nest system whenever you like. Monthly monitoring—with no commitment—is $29 per month. If you don’t mind a little commitment, you can lower your monthly costs to $19, but you’ll need to sign a three-year contract.

The Nest Secure system comes with the smart hub, two contact sensors with built-in motion detection, and two key fobs to tap into the system when you arrive and leave home. Read our full review of Nest Secure to learn more.

Brinks Home Security installation

All of Brinks’s Alarm.com equipment is self-installed, but if you want help from a pro, you can get assistance for an extra fee. Professional installation makes sense for more complex setups like an outdoor camera or the video doorbell, but you can handle most of the job yourself. Like many other self-install systems, you just need to peel the backing from your sensors and place them throughout your home.

Brinks Home Security customer service

Brinks Home Security was rated Best Home Security in a satisfaction study from J.D. Power and Associates and has an A+ rating from the Better Business Bureau. But we saw mixed reviews from customer ratings on BBB, Trustpilot, and Consumer Affairs. The worst comments we saw reported long hold times on the phone, confusing contracts, and faulty equipment with no repair in sight. The best, on the other hand, spoke of helpful customer reps and supportive service.

That said, customer service is different from professional monitoring. The ASAPer feature in the Brinks app will alert you, your contacts, and the monitoring professionals in as little as 30 seconds of any issues in your home. The monitoring pros are there to walk you through any situation you might encounter, from fires and break-ins to floods and carbon monoxide leaks.

Compare Brinks Home Security  

Monthly Rate
Contract Length
Biggest Perk
Installation Type
Learn More
$39.00 $27.99* $44.99
36 months 36 months Monthly
ASAPer alerts Professional installation 100% cellular monitoring
DIY Professional DIY
View Plans View Plans View Plans

Data effective 10/08/20. Offers and availability subject to change.
*Landline monitoring only. Some restrictions apply. (Full disclaimer)

Overall, Brinks fits right between DIY and professional systems. But it’s much more affordable than ADT and Frontpoint for home automation devices. Like ADT and Frontpoint, you’ll need to sign a contract if you opt for Brinks’ Home Complete packages. But you can also monitor Nest contract-free through Brinks. Overall, Brinks provides plenty of choices for your smart home features, equipment, contracts, and payments.

Compare Brinks to other top security systems:

FAQ

Does Brinks charge a cancellation fee?
Brinks packages come with a 30-day trial that allows returns within the first month. But Brinks’s Alarm.com equipment comes with a contract, so you’ll have to pay out the remaining balance if you decide to drop Brinks or go for another security system.

What happens during false alarms?
Any time the alarm on your Brinks system activates, the monitoring professionals know about it. Once they see the alarm, you and your emergency contacts will receive a notification, phone call, text alert, or email. Through the ASAPer group chat, you can call off the alarm and claim it as a false alarm if nothing is wrong.

How long does Brinks’s warranty last?
Brinks has a two-year warranty. If something goes wrong within this time, you can get the equipment replaced.

Can I move with Brinks?
Yes. Self-installed systems like Brinks are easy to move from home to home, making them great for renters. Remove your system from your old home and install it again in your new place. Once everything is set up, call the professionals at the monitoring center to share your new location.

Bottom line

Overall, Brinks sits right in the middle of the market for professionally monitored, self-installed systems. And it’s a great choice if you’re interested in getting pro monitoring for your Nest Secure system.

Brinks equipment works, but you’ll pay a lot upfront for Alarm.com devices you can find from other companies. The best thing about Brinks was the quick response times from their highly trained monitoring techs. It’s helpful to have a calm voice in a stressful situation and they do just that. While the tech and pricing aren’t stellar from Brinks, the monitoring certainly is.

How we reviewed Brinks Home Security

To get an accurate picture of Brinks’s pricing, equipment, and more, we did a lot of research. We dug through online forums and customer review sites. We compared Brinks to similar security companies and services like ADT, Frontpoint, and Vivint. For more information on our testing processes and standards, read our full methodology.

Disclaimers

 Google, Google Nest Secure, Google Home, Google Nest Protect, and other related marks are trademarks of Google LLC.

ADT $27.99 Essential package:
$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. The $27.99 Offer does not include the 6-month guarantee or the Quality Service Plan (QSP). Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Landline monitoring only.

Written by Katie McEntire

Katie McEntire has tested home security systems in her own apartment, installed GPS trackers in her own car, and watched her cat, Toki, nap all day through a live nanny cam feed. As an expert reviewer, she believes that firsthand experience is the best way to learn about new products (even if it requires being the guinea pig). She specializes in pet safety and DIY security and has contributed to publications like DigitalCare.org and TechGuySmartBuy. Learn more

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  • wesley leon alley sr

    alarm goes off and you don’t call , fire alarm go’s off and you don’t call ? I call 3 times tonight , you were not picking up ? tried three hr’s from 7 to 9 a clock ! i pay dummy 40 dollars a month for nothing most likely the rest of there suckers and me to . I have tried now for three months for you to take my new phone number down ! you have not done that ! but you take my god dam money ! when are you going to get off your asses and fix the problem ????? well the only thing I can do know is fire your dumb asses ! you can’t be trusted 3 months .you say your number one ? of what the cow pile ! your fired ! monotonic run it very well 20 yrs always picked the phone and you did not have to wait three god dam hrs. in the morning your call will be your fired . you cut your own throat and held the knife . good by your fired !

  • Jason Floyd

    ld give them no stars but that is not an option. I signed a contract for 5 years with at the time who was Monitronics, but was later bought by Brinks. They took on what was left with the contract, which was September 2014 to September 2019. I extended the contract because of 2 smoke detectors they installed for an extra 10 months on the contract. They did a warranty replacement on 2 of my cameras in 2018, for which they said that was another 36 months extension on the contract I did not agree to. They now say I have a contract until June of 2024, which is a lie. They told me though luck. My system is far out of date and they are being paid for a premium service. My control panel is a 2012 and they won’t even update that. I told them I want to cancel and they told me 2250.00 and some change. This is not right. They are deceitful and frauds that will do anything to keep their customers from leaving. My home is not the safest it can be, and especially in this time of a pandemic and craziness running around. Thanks Brinks for not keeping me safe.

    • Celeste Tholen

      Thanks for sharing your experience, Jason. Sorry to hear your transition from Monitronics to Brinks has been so rocky, and that you’re still experiencing that!

  • Phil Hamilton

    Stay
    as far away from Brinks as you can! I had an alarm system with them and
    after the 3 year contract called and wrote a letter asking them to
    cancel after the contract ended. However, they did not cancel and my
    account continued to accumulate fees. I had no idea I had an account!
    Then
    they sell the “fake debt” to a collection agency that impacts my
    credit! Called them and they refuse to resolve their error.

    Do not consider using Brinks unless you want your credit ruined!

  • LINKIN

    Do not go with brinks. These systems are not even truly functional as time goes on

    I honestly would give them something on well trained, professional installation.

    However I absolutely DO NOT recommend using Brinks. After more almost 6 years (and several alarms going off for far longer than they should have been with no action; though accidents. There was no engagement, no confirmation, none of the promised services. Absolutely nothing happened other than a loud blaring noise. As others say, they continuously accumulate fees. Fees for nothing, though if you hassle them over the phone long enough they go away.

    They do not fulfill any promises made in contract. After filing request for cancellation after the contract and having it approved and cancelled. The system is removed, and replaced by an entirely new system! I have a recorded copy of the cancellation being confirmed, (I can’t stress this enough, I have a physical record confirming cancellation); IMMEDIATELY the following day I received another billing from them, for services I had cancelled. Again, I’ve received another bill from them. They have not yet reversed the other bill.

    I will be physically black listing them at my bank. I truly wish I could review more places on this

  • disqus_6fvw3oQn0f

    Worst customer service ever! They constantly mess up appointment times, send unskilled personnel, and the customer service on the phone is horrible. Long, endless wait times to talk to someone that has no idea what to do. The system spontaneously “disconnects” and then you have no choice but to start over. You will never get resolution to problems.

    HORRIBLE! Also, paying for monitoring that I believe does not exist. When my alarm has been set off accidentally they never call-I don’t think they’re monitoring at all. And if the monitoring is set up anything like the customer service line, it’s hopeless.

    Voted best by JD Power and Associates? Really? What a joke!

  • Hazel Kahl

    After reading the comments on this page I went to Armorax’s site to see what they offered; they’ve partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that’s good. Monitoring is priced well too, so all in all a great deal.

  • Grigory

    worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I’m a new customer for 20 days, I didn’t receive any service, they scheduled technician that didn’t come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months…all this without receiving even instruction on how to use the service …
    The horrible experience that I had ever

  • Caitlin

    Crooked company! They only care about your money not your safety! Refuse to right their wrongs or accept any responsibility for their actions! A system wasn’t even hooked up but they chose to take money instead of reaching out, or figuring out why the system was no longer functioning! Don’t waste your time, money or efforts with this awful company! They are just full of excuses!