Brinks Home Security System Review

Livewatch home security is now Brinks. Along with the name change comes sleeker equipment and simpler pricing.
blue brinks home security logo

Overall Rating

3.25/5
  • Low startup cost
  • DIY installation
  • Smart home options
  • Money-back guarantee

Brinks at a Glance

If you want an alarm system you can install yourself, but you don’t want to fly solo when it comes to monitoring, then Brinks is a great choice. It has all the features you need to secure your home, plus a 90-day money-back guarantee and a good equipment warranty.

brinks security system components on a table

Brinks Prices and Packages

Home Complete Home Complete with Video
  Visit Site Visit Site
Monthly Fee $29.00 $39.00
Activation Fee $0 $0
System Includes  

  • Motion detectors
  • Door and window sensors
  • Smoke and heat monitoring
  • Carbon monoxide monitoring
  • Automated door lock
  • Light control
  • Thermostat
 

  • Motion detectors
  • Door and window sensors
  • Smoke and heat monitoring
  • Carbon monoxide monitoring
  • Automated door lock
  • Light control
  • Thermostat
  • Live video
  • Doorbell camera
Remote Arm and Disarm Yes Yes
Smartphone Control Yes Yes
Home Automation Yes Yes
Real-Time Alerts Yes Yes
Live/Smart Video Streaming No Yes
Security Camera No Yes
brinks camera in living room

How Brinks Security Stacks Up

Price and Contract 

Brinks has good variety when it comes to plans and pricing, with basic plans and systems starting at a lower rate than many competitors. The company guarantees its products and offers deep discounts on security systems when you sign a monitoring contract.

Pros

Equipment Warranty

Brinks security systems come with a 2-year warranty, but there are rumors of a lifetime warranty that we wanted to learn more about. Many customers report having to ask for the lifetime warranty, but we were offered it up front as an upgrade when we chatted with customer service online. If they don’t offer it to you, be sure to ask.

Money-Back Guarantee

Return your alarm system within 90 days for a full refund.

Cons

Expensive Monitoring

The most basic package is $29.00 per month, but to get any security camera and live video options you have to move up to the next plan, which costs $10 more per month.

Tech and Equipment 

Livewatch had outmoded equipment, but the company has done an upgrade with the move to Brinks. Sleek components that have some smart home capabilities are featured, and all equipment comes preconfigured to make your DIY setup a snap.

Pros

DIY installation

Before your system arrives, Brinks labels, preprograms, and syncs every device for easy installation.

Cellular Technology

The system is not dependent on Wi-Fi, making it more reliable if your internet connection gets interrupted.

Cloud-Based Video Storage

All video footage is stored in the cloud, eliminating the hassle of a DVR.

Cons

Dated Appearance

The equipment used to be left in the dust by some competitors, which was a turnoff for some customers. But Brinks went through an update on equipment, so this shouldn’t be too much of a problem moving forward.

Home Automation 

It’s clear that home automation is a priority for Brinks, as all the devices have Z-Wave technology, giving you a wide range of options to create a smart home based around your Brinks system.

Pros

Full Customization

Brinks has a wide variety of add-on home automation products like glass-break sensors, flood sensors, freeze sensors, garage door tilt sensors, and smart thermostats.

Remote Arm and Disarm

Remote arming and disarming through your smartphone is available with all but the Basic Plan.

Works with Amazon Alexa

While at home, you can arm and disarm your system or check system status using only your voice.

Cons

Not Compatible with Nest or Ecobee

Brinks systems do not work with Nest or Ecobee products.

Limited Smartphone Control

If you cancel your monitoring plan, you’ll lose the ability to monitor your system with your smartphone as well.

Customer Service 

With a Better Business Bureau rating of A+, it’s safe to say that customers are happy with Brinks’s service.

Pros

Support with Setup

After you install your system, you’ll have an activation appointment with a service rep who will talk you through activating your system and answer any questions you may have.

ASAPer

ASAPer (As Soon As Possible emergency response) is available with all plans and alerts your contacts all at once via text message, email, or phone when your system has an alarm.

Cons

Confusing Website

The website says that alarm systems start at $99, but they’re actually $49. Also, the basic package is hidden at the bottom of the page, separate from other plan options.

Gimmicky Discounts

When you check out on the website, you’ll notice the total is much higher than expected, but you’ll also see two automatic “discounts” of over $500, bringing the total back down to the price advertised.

window sensor on window with plant hanging

Brinks FAQs

What are the biggest differences between Brinks and SimpliSafe? They seem very similar.

While both companies offer DIY home security, SimpliSafe does not offer the variety of home automation options that Brinks does, nor do they include video coverage with their security systems.

Does Brinks include fire and carbon monoxide monitoring services?

Yes. As long as you purchase the fire and carbon monoxide detectors through Brinks, they can be professionally monitored through your security system. 

Brinks Equipment

brinks control panel

Brinks Security Base Station

Brinks thermostat

Brinks Security ADC Smart Thermostat

Brinks security door and window sensors

Brinks Security Door and Window Sensors

brinks indoor security camera

Brinks Security Indoor Security Camera

motion sensor

Brinks Security Motion Sensor

outdoor security camera

Brinks Security Outdoor Security Camera

brinks security signs

Brinks Security Sign and Stickers

security system siren

Brinks Security Z-Wave Siren

The Bottom Line

Brinks is a great choice for those who want customizable, DIY installation but also want the tech support and monitoring provided by traditional home security. A 30-day, money-back guarantee and preconfigured equipment make Brinks one of the easiest security systems to try out. And although Brinks has been slower than some other security systems to upgrade equipment, the system recently had a facelift and its Z-Wave technology makes it a great jumping-off point for home automation.

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Pros

  • 90-day risk-free guarantee
  • High customer satisfaction
  • 24/7 live tech support

Cons

  • Confusing pricing
  • Limited smart home compatibility

Written by Kasey Tross

Kasey Tross is a stay-at-home mom with four energetic kids, and she's married to a security expert, so safety is a top priority in the Tross home. When she's not writing, she enjoys reading, hiking, playing the flute, helping out at church, and eating far more chocolate than she should. Learn more

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