Brinks Home Security Review

Brinks has flexible equipment plans, easy installation, and responsive professional monitoring. See how it compares to other security systems in our review.
Simplest security system options
Brinks
3.7 out of 5 stars
3.65
  • ASAPer quick alerts
  • Good customer service and response
  • No proprietary equipment
Katie McEntire
Staff Writer, Safety & Security
Read More
Published on May 21, 2021

Brinks Home Security offers average equipment with above-average monitoring services.

Devices come from third-party vendors like Alarm.com, but the monitoring and support are all Brinks. If you’re an entry-level customer who’s more concerned with customer service and emergency response than having the latest tech, read on to see if Brinks could work for you and your family.

Pro Heading
Pros
Pro Bullet Monitoring for Brinks and Google Nest equipment
Pro Bullet Home automation for newcomers
Pro Bullet Speedy alerts
Con Heading
Cons
Con Bullet Lacks proprietary equipment
Con Bullet Requires credit approval

Brinks Home Security pricing

Monitoring and equipment prices from Brinks

Smart Security EssentialSmart Security Complete Smart Security Ultimate
Monthly cost
Equipment cost
$199.99
$349.00
$699.00
Contract length36 months 36 months 36 months
Base equipmentControl panel,
Motion detector,
Contact sensor (2)
Control panel,
Motion detector,
Contact sensor (2),
Video doorbell
Control panel,
Motion detector,
Contact sensor (3),
Outdoor camera,
Video doorbell
Standout featuresSmart control panel Doorbell camera Outdoor and doorbell cameras
Learn more

Info current as of 05/21/2021. Offers and availability may vary by location and are subject to change.

Brinks has four security monitoring packages: Smart Security Essential, Smart Security Complete, Smart Security Ultimate, and monitoring for Google Nest Secure*.

Prices start at $19 per month if you add monitoring to your Nest Secure system with a three-year contract. Month-to-month monitoring is available for Nest Secure for $29 per month. But you need to buy your Nest Secure equipment elsewhere.

Notepad
Nest Secure discontinued

Google discontinued the Nest Secure security system in late 2020. Monitoring service through Brinks is still available for folks with the system. While the system isn't available anymore, you can probably find a used system easily enough.

There is a $150–$500 difference in equipment costs between the Brinks Smart Security plans, but that extra money includes a video doorbell and outdoor camera. Monitoring is about $10 more per month for the video plan too, but $39.99 per month is standard for higher-tier security plans.

With the Smart Security Complete package, home automation features like mobile access, smart locks, light control, and a thermostat become available. Bigger competitors like Vivint and Frontpoint charge $49.99 for similar packages. For under $44.99, this is a good deal for a smart security package.

Is Brinks right for you?

Brinks keeps its offerings straightforward—a great match for anyone new to home security who may be feeling overwhelmed by other options.

Its limited equipment packages and monthly monitoring costs are clear and easy to choose from. Just decide if you want video or not.

How Brinks Home Security stacks up

Top pickReader favoriteWhole-property pickPro monitoring pickNo-contract DIY pickSmart home pickCustomer-focused pickBudget pickSensor selection pickSimple package pick
Brand
VivintVivint
SimpliSafeSimpliSafe
FrontpointFrontpoint
ADTADT
Blue by ADTBlue by ADT
AbodeAbode
CoveCove
RingRing
Link InteractiveLink Interactive
BrinksBrinks
Lowest monitoring price
Starter equipment price$599.00$229.00$99.00$0.00$199.15$279.00Quote required$199.99Quote required$199.00
Contract required
Icon Yes  LightNo *
Icon Yes  LightNo
Icon Yes  LightNo
Icon No  LightYes
Icon Yes  LightNo
Icon Yes  LightNo
Icon Yes  LightNo *
Icon Yes  LightNo
Icon Yes  LightNo *
Icon No  LightYes
Smart home compatibilityIcon Tooltip  DarkAmazon,
Google,
Z-Wave
Amazon,
Google
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon, Apple, Google, Z-Wave, ZigbeeAmazon,
Google
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Amazon,
Google,
Z-Wave
Learn more
Read review

Info current as of 05/21/2021. Offers and availability may vary by location and are subject to change.
Amazon.com list price as of 05/21/2021 at 10:45 a.m. (MT). Read full disclaimer.
*$0 due up-front with consumer financing.
†No-contract options available with outright equipment purchase.
^Or $9.49/mo. with consumer financing.
‡Landline monitoring only. Some restrictions apply. (Full disclaimer
**With $99 installation charge and new monitoring agreement. Early termination fee applies. See full disclaimer for full offer details, terms, and conditions.

Brinks contract and warranty

When you opt for one of Brinks’s kits, you’ll need to go through a credit check and sign up for a three-year contract. Brinks offers a 30-day trial, but if you cancel after that you’ll have to pay the remainder of your agreement.

Light Bulb
How long does Brinks’s warranty last?

Brinks has a two-year warranty. If something goes wrong within this time, you can get the equipment replaced.

Brinks Home Security tech and equipment

Brinks’s equipment is average compared to other companies like Vivint, ADT, and Frontpoint. Brinks keeps costs down by using tech from third parties like Alarm.com, but outsourcing equipment makes tech support and repairs difficult if something goes wrong.

DIY installation is easy with the sticky backing tape for the motion and contact sensors. They have adjustable sensitivity and will send alerts to your Brinks app when they sense activity.

The Smart Security Ultimate package comes with a doorbell and outdoor cameras that shoot in HD quality, send you alerts to the app, and have a two-way talk feature. Both cameras will be monitored by Brinks professionals too for extra security. The doorbell camera is one of our favorite features: you can watch packages being delivered and kids arriving home, and you can catch any shady characters in action.

While most of Brinks's tech doesn’t turn our heads, we do like the ASAPer group chat feature. Found in the Brinks app, ASAPer creates a type of chat room for everyone on a customized list. If an alarm goes off, get in touch with your spouse, professional monitoring, and kids all at once to make sure everyone’s okay. It allows you to cancel false alarms, and connect with emergency responders right from your phone.

Nest Secure monitoring from Brinks

Brinks offers professional monitoring for Nest Secure users. Professional monitoring covers the entire Nest Secure system, along with add-ons like the Nest Protect smoke alarm and the Nest thermostat.

The good news is that you can get pro monitoring for Nest contract-free, so you can back out and self-monitor with your Nest system whenever you like. Monthly monitoring—with no commitment—is $29 per month. If you don't mind a little commitment, you can lower your monthly costs to $19, but you'll need to sign a three-year contract.

The Nest Secure system comes with the smart hub, two contact sensors with built-in motion detection, and two key fobs to tap into the system when you arrive and leave home.

The bad news is that Google discontinued Nest Secure last year—so finding a system could be a challenge. Read our full review of Nest Secure to learn more.

What's in the box

brinks security system components on a table

Choosing a Brinks security equipment package is straightforward

Brinks' basic security package, Smart Security Essential, comes with the following pieces of equipment:

  • IQ 2.0 Control Panel
  • Motion sensor
  • Two entry sensors
  • Yard sign and stickers

Brinks Home Security installation

All of Brinks’s Alarm.com equipment is self-installed, but if you want help from a pro, you can get assistance for an extra fee. Professional installation makes sense for more complex setups like an outdoor camera or the video doorbell, but you can handle most of the job yourself. Like many other self-install systems, you just need to peel the backing from your sensors and place them throughout your home.

Brinks Home Security customer service

Brinks Home Security was rated Best Home Security in a satisfaction study from J.D. Power and Associates and has an A+ rating from the Better Business Bureau. But we saw mixed reviews from customer ratings on BBB, Trustpilot, and Consumer Affairs. The worst comments we saw reported long hold times on the phone, confusing contracts, and faulty equipment with no repair in sight. The best, on the other hand, spoke of helpful customer reps and supportive service.

That said, customer service is different from professional monitoring. The ASAPer feature in the Brinks app will alert you, your contacts, and the monitoring professionals in as little as 30 seconds of any issues in your home. The monitoring pros are there to walk you through any situation you might encounter, from fires and break-ins to floods and carbon monoxide leaks.

Light Bulb
Protect America is now part of Brinks

As of July 2020, all Protect America customer accounts were transferred to Brinks.

Final word

Overall, Brinks sits right in the middle of the market for professionally monitored, self-installed systems. But it’s much more affordable than ADT and Frontpoint for home automation devices. Like ADT, you’ll need to sign a contract if you opt for Brinks’ Smart Security packages. But you can also monitor Nest contract-free through Brinks.

Brinks equipment works, but you’ll pay a lot upfront for Alarm.com devices you can find from other companies. The best thing about Brinks was the quick response times from their highly trained monitoring techs. It’s helpful to have a calm voice in a stressful situation and they do just that. While the tech and pricing aren’t stellar from Brinks, the monitoring certainly is.

How we reviewed Brinks Home Security

To get an accurate picture of Brinks’s pricing, equipment, and more, we did a lot of research. We dug through online forums and customer review sites. We compared Brinks to similar security companies and services like ADT, Frontpoint, and Vivint. For more information on our testing processes and standards, read our full methodology.

FAQ

Brinks packages come with a 30-day trial that allows returns within the first month. But Brinks’s Alarm.com equipment comes with a contract, so you’ll have to pay out the remaining balance if you decide to drop Brinks or go for another security system.

Any time the alarm on your Brinks system activates, the monitoring professionals know about it. Once they see the alarm, you and your emergency contacts will receive a notification, phone call, text alert, or email. Through the ASAPer group chat, you can call off the alarm and claim it as a false alarm if nothing is wrong.

Yes. Self-installed systems like Brinks are easy to move from home to home, making them great for renters. Remove your system from your old home and install it again in your new place. Once everything is set up, call the professionals at the monitoring center to share your new location.

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Disclaimers

*Google, Google Nest Secure, Google Home, Google Nest Protect, and other related marks are trademarks of Google LLC.

ADT $27.99 Essential package: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. The $27.99 Offer does not include the 6-month guarantee or the Quality Service Plan (QSP). Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Landline monitoring only.

Katie McEntire
Written by
Katie McEntire
As a renter, pet-owner, and woman living alone, Katie McEntire takes safety seriously. She’s tested devices like pet cameras, home security systems, and GPS trackers in her own home and devices in the name of safety. In addition to testing, writing, and reviewing for SafeWise, she also makes videos for the site’s YouTube channel. She’s been featured on publications like TechGuySmartBuy, Forbes, Healthy Moms, and Digital Care. Katie has a Bachelor’s degree in Technical Writing from Austin Peay State University in Clarksville, Tennessee. She’s held previous writing positions at Overstock.com and Top Ten Reviews.

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  • Caitlin

    Crooked company! They only care about your money not your safety! Refuse to right their wrongs or accept any responsibility for their actions! A system wasn’t even hooked up but they chose to take money instead of reaching out, or figuring out why the system was no longer functioning! Don’t waste your time, money or efforts with this awful company! They are just full of excuses!

  • Grigory

    worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I’m a new customer for 20 days, I didn’t receive any service, they scheduled technician that didn’t come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months…all this without receiving even instruction on how to use the service …
    The horrible experience that I had ever

  • disqus_6fvw3oQn0f

    Worst customer service ever! They constantly mess up appointment times, send unskilled personnel, and the customer service on the phone is horrible. Long, endless wait times to talk to someone that has no idea what to do. The system spontaneously “disconnects” and then you have no choice but to start over. You will never get resolution to problems.

    HORRIBLE! Also, paying for monitoring that I believe does not exist. When my alarm has been set off accidentally they never call-I don’t think they’re monitoring at all. And if the monitoring is set up anything like the customer service line, it’s hopeless.

    Voted best by JD Power and Associates? Really? What a joke!

  • LINKIN

    Do not go with brinks. These systems are not even truly functional as time goes on

    I honestly would give them something on well trained, professional installation.

    However I absolutely DO NOT recommend using Brinks. After more almost 6 years (and several alarms going off for far longer than they should have been with no action; though accidents. There was no engagement, no confirmation, none of the promised services. Absolutely nothing happened other than a loud blaring noise. As others say, they continuously accumulate fees. Fees for nothing, though if you hassle them over the phone long enough they go away.

    They do not fulfill any promises made in contract. After filing request for cancellation after the contract and having it approved and cancelled. The system is removed, and replaced by an entirely new system! I have a recorded copy of the cancellation being confirmed, (I can’t stress this enough, I have a physical record confirming cancellation); IMMEDIATELY the following day I received another billing from them, for services I had cancelled. Again, I’ve received another bill from them. They have not yet reversed the other bill.

    I will be physically black listing them at my bank. I truly wish I could review more places on this

  • Phil Hamilton

    Stay
    as far away from Brinks as you can! I had an alarm system with them and
    after the 3 year contract called and wrote a letter asking them to
    cancel after the contract ended. However, they did not cancel and my
    account continued to accumulate fees. I had no idea I had an account!
    Then
    they sell the “fake debt” to a collection agency that impacts my
    credit! Called them and they refuse to resolve their error.

    Do not consider using Brinks unless you want your credit ruined!

  • Jason Floyd

    ld give them no stars but that is not an option. I signed a contract for 5 years with at the time who was Monitronics, but was later bought by Brinks. They took on what was left with the contract, which was September 2014 to September 2019. I extended the contract because of 2 smoke detectors they installed for an extra 10 months on the contract. They did a warranty replacement on 2 of my cameras in 2018, for which they said that was another 36 months extension on the contract I did not agree to. They now say I have a contract until June of 2024, which is a lie. They told me though luck. My system is far out of date and they are being paid for a premium service. My control panel is a 2012 and they won’t even update that. I told them I want to cancel and they told me 2250.00 and some change. This is not right. They are deceitful and frauds that will do anything to keep their customers from leaving. My home is not the safest it can be, and especially in this time of a pandemic and craziness running around. Thanks Brinks for not keeping me safe.

    • Celeste Tholen

      Thanks for sharing your experience, Jason. Sorry to hear your transition from Monitronics to Brinks has been so rocky, and that you’re still experiencing that!