Ring Camera Troubleshooting

Sometimes tech has a bad day, including Ring video doorbells and Ring cameras. Here are some common problems and fixes to help keep your Ring cameras rolling. While our guide generally applies to all Ring cameras, you can find doorbell-specific advice in our Ring doorbell troubleshooting tips.

Interested in more than just cameras? Read our Ring security system review.


Ring troubleshooting


Video: How to Make Your Ring Camera Work with Amazon Alexa

Read the video transcription: How to connect Ring with Alexa.

Play Video

Subscribe to our YouTube channel and learn how to protect your home, loved ones and, belongings.


Why is my Ring camera not connecting to my Wi-Fi?

The first thing to check if your Ring doorbell or camera's connection drops should be the power source.

  • Check the plug on your wired power cord. Is it still in the outlet? If it is and still doesn't work, check the outlet itself by plugging in a different device, like a lamp. You may need to reset a tripped breaker or replace the outlet.
  • Check the battery if your device uses one, and keep up with low-battery notifications in the Ring app. You may need to charge your camera's battery.

If your camera powers on, then it's time to check your Wi-Fi connection.

  • Check the Device Health section in the Ring app for camera and doorbell status. It can tell if the Wi-Fi signal strength was too low before it failed.
  • Bring your camera near your router to see if the connection comes back. You can also try putting your router in a more central location. For good measure, you may need to restart the Ring app too.
Bell
Your Wi-Fi connection affects Ring's video quality

If your Ring video quality looks subpar, you can often fix it by establishing a better Wi-Fi connection. Ring suggests restarting your router, computer, smartphone, or a combination of the three. If the signal is still weak, you may need a Wi-Fi extender, like the one in the Ring Chime Pro, to reduce interference from obstructions like walls.

Why is my Ring camera not making sound?

There are a few things that can negatively affect audio on your Ring camera:

  • Smartphone volume: Make sure your sound isn't on mute or too low.
  • Two-way audio: Don't forget to use two-way audio to activate the live video and audio feed on your phone so people can hear you through the camera and vice versa.
  • Adjust phone settings: Ending ongoing phone calls and turning off Bluetooth can fix audio issues.
  • Restart your camera: This classic troubleshooting tip is sometimes all it takes to fix a problem with your Ring device.
Checklist
Reset your Wi-Fi or your camera if all else fails

Sometimes tech needs a fresh start. See the sections above and below this one for tips on resetting your Wi-Fi and your Ring camera. If neither option works, you'll need to contact Ring customer service.

How do I reset my Ring doorbell or camera?

You can perform a hard reset without removing the camera from the Ring app. Ring doorbells and cameras have a physical reset button (it's also the setup button) that you hold down for 10 to 20 seconds. Here's where to find the reset button on your Ring camera:

The reset process may take a few minutes to finish. Once complete, the camera will load into setup mode—follow the instructions in the Ring app to set up your camera again.

How do I know if my Ring camera is recording?

Ring's cameras and doorbells show a light on the front when they record or if someone's watching a live view—they also send motion alerts to your phone. You need to pay for a Ring camera storage plan to record video.

Disclaimers

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided "as is" and is subject to change or removal at any time.

John Carlsen
Written by
John Carlsen
John is a technology journalist specializing in smart home devices, security cameras, and home security systems. He has over nine years of experience researching, testing, and reviewing the latest tech—he was the Smart Home Editor for Top Ten Reviews and wrote for ASecureLife before joining SafeWise as a Staff Writer in 2020. John holds a Bachelor's degree in Communications, Journalism emphasis from Utah Valley University. In his spare time, he enjoys hiking, photography, cooking, and starting countless DIY projects he has yet to complete.

Recent Articles

Neighbourhood homes in the United Kingdom
The Best Home Alarm Systems in the UK
Find the right alarm system to protect your UK home. SafeWise recommends security systems for...
safewise's best home security systems
10 Best Home Security Systems of 2022
After hundreds of hours of tests and research, plus a combined 50+ years of experience,...
Abode, Frontpoint, ADT Safestreets logos as alternatives for Vivint
Alternatives to Vivint
Vivint isn’t for everyone. We researched and found three other home security systems to better...
Senior woman hugging dog
The Best Medical Alert Systems of 2022
See which medical alert system is the best to keep you and your loved one...