A Guide to Recovering Your Lost or Stolen Packages

Greetings All! I’m searching for some help and I’m hopeful someone may have some suggestions for me. Recently I won two auctions on a site of which I’ve been working with for over 8 years. Never a problem. However, the last two auctions I won were from the same seller on the same day and both items (Coach hand-bags) were shipped together via UPS. The seller is very reputable and I have no concerns where she is concerned. Anyway, the package was shipped via UPS and received at my local post office on 2/6/19. An employee signed for it. I have a PO BOX there. So, when someone sends me a package I instruct them to use the street address of the post office and then immediately underneath that to put my PO BOX number. This has worked consistently for years and never an issue. This particular package though did not have my PO BOX number, only the street address of the post office. As I said, the package was accepted and signed for by a USPS employee on the 6th of February. For the following week I would check my PO BOX every evening to see if they placed my package in there. I figured that they all know me very well at the post office and know that I have a business reselling cosmetics and higher end hand-bags as I receive packages almost daily. After a week of checking and nothing changing on the UPS tracking site I made a daytime visit to the post office and spoke to a man that works there. I explained everything and showed him proof of delivery. He did a preliminary search but told me that the woman who signed for my package was out that day and that they would try to contact her and get back to me as to the whereabouts of the package. I never heard back after waiting another 3 days. I contacted them again via phone this past Friday 2/15/19 and at first I was speaking to the supervisor and we were disconnected, however she knew what I was talking about. I called them right back and I believe I spoke to the employee that actually signed for the package. She was somewhat rude and very short with me. I asked her what happened and she told me that the package was returned to sender. I asked her when was that done and she said she didn’t know. I’m not a confrontational person and didn’t want the conversation to escalate so I ended the call. I then contacted UPS and told them the entire story and after they did some checking they told me that the package was not returned to sender. That when a package is being returned, the package is scanned by the driver or by the person working at a UPS facility and then details are entered into the tracking info. This was never done. They said that as far as they can tell that the package is still at USPS. Who is liable here? And who do I contact to file a claim? UPS or USPS? I personally believe that my package went home with the postal worker. Thanks for your help.

It’s been happening to much lately, last week there were two alerts from eBay saying usps attempted delivery, but was unable to for whatever reason, not their fault, once it was wrong address (which they located right after I called them) the other indicated a locked gate or road block (they mailbox was easy access for the rest of the mail by the same carrier) and that package arrived the next day. Yes, I get a lot of mail/packages, everything is online order only in my neighborhood, and both usps and ups are failing badly. UPS was supposed to pick up returns and bring labels, 2 of the 3 labels were left on the porch of a neighbor around the corner, she was kind enough to call me, my name and address were closely on the labels, I asked UPS if the driver had graduated kindergarten? The posto office, however, claimed to deliver a package last week, but I still don’t have it, and I’ve had a horrible conversation with a supervisor at the branch in question, who insists that it’s no fault of the postman, and that I should just take it as a loss? He yelled, he told me to get a refund from eBay, when I recited what the delivery report said he demanded to know how I knew, and said maybe the package was stolen, we got quite a bit of mail that day, I got 2 other packages, would someone reach inside the mailbox and gran one tiny thing? None of it adds up, and with 2 other messed up deliveries in the same week he’s got nerve to snap at me, I can’t take it as a loss, that’s “it never arrived, Oh well”? It war a phone charger, and we’ve searched everywhere, I don’t know who to turn to. I have or had a case open, who do I contact?

The package I was expecting never showed up (from Amazon), so I went online to my Amazon account to check its status. It said it was delivered and a picture of it against the door was supplied. The problem is, the picture was not of my door. It was delivered to another tenant’s door and someone either stole it from their door front or they kept it. My address was on the label, so they could have brought it to my doorstep, or taken it to the leasing office, but they did not. I could try to match the floor pattern and walls surrounding the door that are visible in the picture, but I don’t know what I should do if I identify the door in the picture. Security and the police would probably say that the floor pattern can look alike in front of many doors, but there are only a few doors that have the door knob on the side shown in the picture with UN-interupted wall running past the door knob side of the door. Plus, if they are not friendly people and I call authorities, they know where I live, if they paid attention to label.