Comcast Xfinity Home Security Review

Comcast Xfinity Home is a good add-on to your Comcast services. Here’s what our research found.
Best for Comcast customers
""
Comcast Xfinity Home
3 out of 5 stars
3
Monitoring starts at
$10
/mo
  • pro
    Financing available
  • pro
    No contract needed
  • con
    Fees for self-monitoring

Info current as of post date. Offers and availability may vary by location and are subject to change.

Alina Bradford
Editorial Lead, Safety & Security
August 27, 2022

Comcast Xfinity Home allows you to bundle with internet, home phone, mobile, and cable services, which isn’t available with most of the best home security systems. It also has smart home equipment like doorbells, thermostats, and smoke detectors.

Xfinity Home does have a few downsides. The research for our Comcast Xfinity Home review found its customer service is lacking. And Comcast Xfinity Home isn’t available in all areas of the US. Here’s what we found when we researched Comcast Xfinity Home and talked to a real customer.

pro
Pros
pro No contract needed
pro Financing available
pro Smart home features
con
Cons
con Availability only in certain areas
con Fees for self-monitoring
con Poor customer service

Xfinity Home cost

Xfinity Home offers three equipment packages that range from $350 to $600. This is somewhat on the pricier side, especially when you compare it to some of the newer security systems on the block like Wyze and Ring.

You can combine any of the equipment packages with one of the three monitoring plans. Xfinity provides monthly financing for your security system, or you can choose to pay for your equipment up front. And each plan has à la carte options available if you want to add more equipment to your system.

Xfinity’s pricing includes a lot of factors beyond equipment and monitoring. Prices can change based on your location and if you’re already an Xfinity customer.

Compare Xfinity Home’s monthly costs

Monthly cost
Professional monitoring
24/7 video recording
Advanced video features
Learn More
Self Protection
Icon No  LightNo
Icon Yes  LightYes
Icon No  LightNo
Pro Protection
Icon Yes  LightYes
Icon Yes  LightYes
Icon No  LightNo
Pro Protection Plus
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes

Info current as of post date. Offers and availability may vary by location and are subject to change.

With Xfinity Home Security, you have to choose a monitoring plan for your equipment, even if you want to self-monitor. All three plans have similar features like smart home automation, the Xfinity Home app, and live-streaming video (when you choose a camera).

You get professional monitoring when you choose the Pro Protection or Pro Protection Plus plan. The main difference between the Pro and Plus plan is Plus gives you access to past videos and allows you to search for video clips by categories such as people, pets, and vehicles.

You might as well spring for the Plus plan since reviewing older video recordings is an important part of home security. You never know when you may realize something is missing and you need to go look at footage. The downside is Xfinity cloud storage only keeps your footage for a week.

How Xfinity Home Security compares

With equipment costs and monitoring costs combined, you can expect to pay a minimum monthly rate of $25 for unmonitored and $50 for professional monitoring for Xfinity Home Security. These prices are competitive when compared to other top home security system companies. For example, Vivint starts packages and monitoring at around $30 per month.

Brand
Best for
Lowest monitoring price
Starter equipment price
Contract required
Installation
Smart home compatibility
Learn more
Read review
Local provider$350.00
Icon Yes  LightNo
Alexa, Google
Best overall$599.00
Icon Yes  LightNo*
ProAmazon, Google, Z-Wave
Budget pick$245.00
Icon Yes  LightNo
DIYAmazon, Google
Quality DIY pick$129.00
Icon Yes  LightNo
DIYAmazon, Google, Z-Wave
Most experienced$0.00
Icon No  LightYes
ProAmazon, Google, Z-Wave
Best customer experienceQuote required
Icon Yes  LightNo*
DIYAmazon, Google

Info current as of post date. Offers and availability may vary by location and are subject to change.

Xfinity Home is hard to compare to other security systems because it’s tied to a cable, phone, and internet provider. Systems like ADT and Vivint have an advantage over Xfinity Home because they specialize in home security rather than dividing efforts between cable, internet, and security services.

Sometimes getting everything bundled is convenient. We totally understand. If bundling sounds good to you, other cable and internet providers, like Cox, have started offering home security paired with entertainment services too. These companies have caused Xfinity to step up their game, offering more competitive prices and better equipment than in the past.

Xfinity Home Security contracts and warranties

Xfinity doesn’t require a contract if you pay for your equipment up front. If you decide to go with a financing plan, you’ll be locked in a contract until you pay off your equipment. The financing terms are for 24 months, so you can plan on being in a contract for two years.

There is a one-year limited warranty on Xfinity Home security system equipment, but it’s only for manufacturer defects, not for when your tot pours juice on the keypad. Comcast can choose to repair the equipment or replace it with something similar.

Comcast Xfinity Home’s limited warranty is puny when you compare it to other security systems. For example, Cove has a lifetime warranty on its equipment.

Video: Best Home Security Systems 2022 | Best & Worst Parts of Our Top Picks

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Comcast Xfinity Home equipment and fees

Comcast Xfinity Home has a decent selection of equipment to gear out your home. It starts with three different package sizes. Then you can build on to your package with doorbell cameras, smoke detectors, a Zen Thermostat, a smart outlet controller, or more sensors and motion detectors. You can get all this installed for $60 to $99, depending on where you live. Or you can install it yourself for free.

Compare Comcast Xfinity Home equipment packages

Monthly cost
Home size
Equipment
Learn more
Base Home System$15/mo. for 24 mo. or $350 one-time feeSmall homes/apartments3 door/window sensors, motion sensor
Complete Home System$20/mo.for 24 mo. or $480 one-time feeMedium sized home with multiple outside doors5 door/window sensors, 1 motion sensor, 1 wireless keypad, 1 HD indoor/outdoor camera
Ultimate Home System$25/mo. for 24 mo. or $600 one-time feeLarge homes10 door/window sensors, 1 motion sensor, 1 wireless keypad, 2 HD indoor/outdoor cameras

Info current as of post date. Offers and availability may vary by location and are subject to change.

What’s in the box

Image credit

The Base Home System includes what you need for a small home or apartment:

  • 1 touchscreen controller
  • 3 door/window sensors
  • 1 motion sensor
  • Battery and cellular backup system
  • Xfinity Home Security yard sign

Xfinity Home Security devices

Xfinity Home has all the essentials needed for a reliable alarm system. The starter kit comes with three door/window sensors, a touchscreen control center, a cellular backup system to keep your system running when the phone lines or Wi-Fi is down, and a wireless keypad to arm and disarm your system. Plus, you can control your system with the Xfinity Home app.

What we’re most impressed with is the motion sensor with a sky-high weight range. This pet immune sensor will ignore moving objects up to 85 pounds. (That’s double the limit of most sensors!). It’s a helpful feature if you have a large dog or kids because they won’t trigger the sensor and cause a false alarm.

You can also add extras like the indoor/outdoor camera, Zen thermostat, smoke detector, or outlet controller to gain extra control over your home through the Xfinity Home app.

You could watch a live stream from the Xfinity camera, warm your living room with the thermostat when you come home from work, and keep a light on with the outlet controller.

On the app you an arm your system and turn on lights

Xfinity Home setup and installation

In some cases, you can install Xfinity Home on your own, but it usually requires professionals. If you’re a first-time Xfinity customer, or if it’s been over a year since you’ve had an Xfinity system, you’ll have to go with the pros. Advanced systems with over four pieces of equipment will also have to be set up by a professional.

Professional installation costs a minimum of $60 (the cost varies by where you live), but it’s a one-time payment. And scheduling an installation appointment is easy. Xfinity provides a clear timetable of available times and dates that includes weekends, so you won’t have to take off work to let the tech in for installation.

Installation techs promise they’ll arrive within two hours of your scheduled appointment time, and if they don’t, you’ll get a $20 credit. If you have an existing security system from another company, the same Xfinity professionals can take a look at your system to see if it’s compatible or needs to be upgraded.

Xfinity Home Security smart home features and compatibility

Xfinity partners with third-party smart home providers like August, GE, Philips, and Ecobee. Equipment from these companies, like smart lighting, locks, and thermostats, can work with your Xfinity Home system.

You can control your Xfinity Home system through its mobile app or web portal. From here, you can watch live feeds, control your thermostat, and check on the system when you get alerts. You can also arm your system using voice control with Amazon Alexa and Google Assistant.

One feature that stands out from other security systems is the TV feature. You can watch your camera feeds, arm your system, and create smart home automations through your television with voice commands using the optional TV Control with X1 and Flex services provided by Comcast.

Xfinity Home Security customer service and support

Joy, the Xfinity customer we spoke with, spoke about the “pushy” sales tactics she experienced with the company: “When I called last time, there was a lot of pressure.” Upgrades were always a point of conversation when on the phone with an Xfinity rep.

She also said getting in touch with a real person could be a challenge. She’d find herself on hold frequently when she tried contacting Xfinity with questions.

Joy’s experience isn’t rare for Xfinity customers. We encountered similar stories from customers online. ConsumerAffairs gives Xfinity Home 3.8 out of 5 stars, while Trustpilot gives Comcast just 1.2 stars.* Overall, Comcast gets a lot of hate for poor customer service on a variety of its services, not just home security.

*Ratings as of Aug 8, 2022.

Is Comcast Xfinity Home Security right for you?

If you’re already on the Xfinity bandwagon for cable and internet, Xfinity Home is a nice perk to add to your existing setup. Xfinity Home is also a good choice if you’re looking to bundle your home security with cable, mobile, internet, and home phone service. Not many other companies can bundle services like Comcast.

Want to learn more? See how Xfinity Home compares to this year's Best Home Security Systems.

Comcast Xfinity Home Security FAQ

Monthly, you can expect to pay between $25 and $50 minimum, depending on your location, other Xfinity services, and your equipment and monitoring plans.

If you’re looking for home security, we think ADT comes out on top. Unlike Xfinity, ADT focuses on home security instead of bundling services like internet, TV, and phone service. All this multitasking from Xfinity leads to poor customer service and confusing contracts.

But ADT isn’t perfect either. Read our review on ADT home security to learn more.

With Xfinity Home, you pair your monitoring plan with an equipment plan. After professional installation, your devices communicate wirelessly with a central hub, allowing you to watch and control your home system from the Xfinity app. You can check security camera footage, change the thermostat temperature, and arm your system remotely.

Xfinity Home works with plenty of third-party smart equipment devices. Here are some examples:

  • Caseta Wireless lighting
  • August door locks
  • Chamberlain garage door openers
  • Sengled lighting
  • Philips Hue lighting
  • Kwikset door locks
  • GE lighting
  • Ecobee thermostat
  • Cor thermostat
  • Lifx lighting
  • Yale door locks
  • Tile locators

Yes. Prices will vary, but expect a minimum of $25 per month for just the Xfinity Home service. You can bundle home security with cable and internet from Xfinity for a better price.

Yes. Xfinity Home offers only one security camera, but it’s designed for indoor and outdoor use. It’s weather-resistant and takes crisp HD live video, night or day. The security camera is small enough to use as a nanny cam in the nursery or to mount on your doorstep to check on visitors. An Xfinity installation professional can help you find the right spot to place your security camera inside or outside.

Yes, if you choose one of the two professional monitoring plans, your Xfinity Home system is monitored 24/7 by trained monitoring professionals. Having the pros on your side speeds up response times from emergency responders and can minimize false alarms.

How we reviewed Comcast Xfinity Home

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Image: SafeWise. 

We started research on Xfinity Home at the source, poking through the website’s packages, plans, and fine print. We used our decades of experience in safety and security to compare the service to other top security system brands on the market.

To get an accurate firsthand account of Xfinity Home, we interviewed a real customer. From customer service to equipment, Joy told us about her experience of using Xfinity Home for three years.

We also compared her experience to Xfinity Home customer reviews across the web.

Read our full methodology to learn more about how we reviewed Xfinity Home and other home alarm systems like it.

Related articles on SafeWise


Disclaimers

*Product prices and availability are accurate as of post date and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided “as is” and is subject to change or removal at any time.

Google, Google Nest Secure, [any other related Google Products] and other related marks are trademarks of Google LLC.

Alina Bradford
Written by
Alina Bradford
Alina is a safety and security expert that has contributed her insights to CNET, CBS, Digital Trends, MTV, Top Ten Reviews, and many others. Her goal is to make safety and security gadgets less mystifying one article at a time. In the early 2000s, Alina worked as a volunteer firefighter, earning her first responder certification and paving the way to her current career. Her activities aren’t nearly as dangerous today. Her hobbies include fixing up her 100-year-old house, doing artsy stuff, and going to the lake with her family.

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