Eufy Smart Lock Review

With five ways to unlock this smart lock, we were impressed by the Eufy Touch after we did our research.
Affordable smart lock
Eufy Touch
Eufy Smart Lock Touch
  • pro
    Five ways to unlock
  • pro
    Impressive security ratings
  • con
    Glitchy app
Alina Bradford
Senior Writer, Safety & Security Expert
January 03, 2022

The Eufy Smart Lock Touch is the Swiss army knife of smart door locks. It gives you five different ways to unlock your door. Even better, Eufy Smart Lock Touch costs less than competitors that offer the same technology. Disappointingly, a few things, like limited door compatibility and key problems, will make this electronic door lock a no-go for many homes.

pro
Pros
pro Fingerprint scanner
pro Durable construction
pro American National Standards Institute certification
con
Cons
con Works only with lever door handles
con Doesn’t work with Apple HomeKit
con Needs a locksmith to copy keys

Eufy Smart Lock Touch vs. other smart locks

Smart lock
Price*
Physical key option
Smart home compatibility
Learn more
Best overall
Icon Yes  LightYes
Alexa, Google, Homekit
Best for Amazon Key

Icon Yes  LightYes
Alexa, Google
Best budget pick
Icon Yes  LightYes
Alexa, Google
Best design
Icon Yes  LightYes
Alexa, Google, SmartThings, Z-Wave, Zigbee
Best fingerprint lock
Icon No  LightNo
Alexa, Google, IFTTT
Honorable mention
Icon Yes  LightYes
Alexa, Google†

*Amazon.com price as of post date. Read full disclaimer.

†Google and Google Nest Secure are trademarks of Google LLC.

What's in the box

Image: Eufy

  • Smart lock
  • Deadbolt
  • Strike plate
  • Strike reinforcer
  • Screw pack
  • 4 AA batteries
  • User manual
  • 5 keys

Eufy Touch: 5 ways to lock

The best part about the Eufy Touch are the oodles of ways it operates:

  • Fingerprint: It scans and unlocks your door in less than two seconds. No more dancing as you fumble for your keys to make a mad dash to the restroom after a long car trip.
  • Key: We wish more smart companies would give us key options. It’s good to have just in case the batteries die or the tech goes kaput.
  • App: No more turning the car around to make sure you locked the front door. The lock’s app will lock or unlock your door from anywhere.
  • Keypad: Give a keypad code to the babysitter, dog walker, or your house sitter for quick, keyless access that you can disable at any time.
  • Amazon Alexa and Google Assistant: Use Alexa or Google voice commands to lock the Eufy Touch without getting up from your snuggly spot on the couch.

Eufy Touch incorporates smart security

Eufy checked all the boxes when it came to smart lock safety and security:

  • Built to last: The drill-proof casing prevents potential intruders from breaking in via power tools. The lock also has a BHMA Grade 2 Security Certification and is certified by the American National Standards Institute.
  • Hands-free locking: The auto-lock feature will lock the door behind you as you leave, which is particularly helpful when you’re juggling packages or a couple of wiggling toddlers.
  • Dead battery backup: Use the emergency unlock port to plug a portable charger into power the deadbolt if the batteries unexpectedly go kaput.
  • Local storage: Your fingerprint information is stored locally, not on the app or in a database, making it harder for hackers to access.

Eufy Touch doesn’t work for all doors (maybe)

When we found out that Eufy Touch works only with lever handle doors, we nearly cried out in dismay. This smart lock has so much going for it. The fact that it doesn’t work with various door types is a big letdown.

Why only lever doors? We don’t know. Even after chatting at length with Eufy, we still don’t know. The representative seemed confused too. It may have to do with the automatic locking feature, but we’re not sure why having a doorknob instead of a lever would make a difference. Some users report that it works just fine with doors with a knob. We’re testing it to see and will update when we find out.

On the bright side, you can send a picture of your door to Eufy, and a rep will confirm if your door is compatible with the Eufy Touch.

Eufy Touch keys are hard to copy

Eufy Touch has weird keys. Most keys have grooves on the side, but the keys that come with this smart lock have notches in the middle. That means they can’t be copied at your local hardware store. You’ll need to call a locksmith to get them copied, according to Eufy.

Granted, the Eufy Touch does come with five keys, but if you ever lose them or need more, this seems like an unnecessary hoop to jump through. On the other hand, the inability of potential thieves to make copies seems like a fair trade off.

Eufy’s app is less than perfect

Over the years, we have tried a horde of Eufy home security cameras and other products, which means we’re familiar with the app that its devices use. Though the Eufy Security app has good ratings on both Google Play and the Apple Store, it’s made at least one of our writers want to punt their phone across the room because of its glitchiness. That’s a big bummer for those that want seamless remote access.

Final word

We like the Eufy Smart Lock Touch. The thoughtful safety features and plethora of locking options make this more affordable lock feel lux. It loses our vote when it comes to door compatibility. And we aren’t impressed with the app, so if you want a lock that’s controlled primarily with an app, take a pass on the Touch and take a look at some of our best smart lock picks.

Eufy Smart Lock Touch FAQ

Eufy seems to have replaced their original smart lock with the newer Smart Lock Touch.

So many ways! You can use the auto-locking feature in the app, a key, voice control through Alexa or Google Assistant, or the lock button on the keypad.

Nope. Eufy says that the Touch cannot be rekeyed.

The process of adding prints to the fingerprint reader is quick and easy:

  1. Go to your lock's page on the Eufy Security app and tap Manage Access.
  2. Tap Add Access, and follow the on-screen instructions to add a profile.
  3. Tap Fingerprint.
  4. Follow the on-screen instructions, then try unlocking the door lock with the fingerprint scanner.

How we reviewed Eufy Smart Lock Touch

Our years of experience with smart locks helped inform our Eufy Smart Lock Touch review. During our research, we chatted with Eufy representatives, scoured customer reviews, read expert opinions, and compared it to other top smart lock brands.

To learn more about how we review products and services, please check out our methodology page.

Related articles on SafeWise


Disclaimer

*Product prices and availability are accurate as of post date and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided “as is” and is subject to change or removal at any time.

Google, Google Nest Secure, [any other related Google Products] and other related marks are trademarks of Google LLC.

Alina Bradford
Written by
Alina Bradford
Alina is a safety and security expert that has contributed her insights to CNET, CBS, Digital Trends, MTV, Top Ten Reviews, and many others. Her goal is to make safety and security gadgets less mystifying one article at a time. In the early 2000s, Alina worked as a volunteer firefighter, earning her first responder certification and paving the way to her current career. Her activities aren’t nearly as dangerous today. Her hobbies include fixing up her 100-year-old house, doing artsy stuff, and going to the lake with her family.

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