LifeStation Medical Alert Review

LifeStation's medical alert systems are simple but get the job done. They can be on the pricey side, but you may be eligible for a discount through your health insurance policy. LifeStation has one of the highest customer ratings in the industry, so the higher prices may be worth it. 

All LifeStation products are provided to you for free, and you send them back to cancel the service.

However, there is a one-time $99.95 activation fee for the at-home and mobile system.

Monitoring starts at $38.95 to $50.95 per month, depending on which device you choose. You can get one month free by paying on an annual basis. 

Shipping costs $12.50, but LifeStation offers free shipping if you pay on a quarterly or yearly basis. 

Click below to compare the cost of each LifeStation device.

Because LifeStation offers just three products for average monthly fees, it tends to get lost in the shuffle compared to other medical alert companies with much larger catalogs and more enticing policies, like Bay Alarm Medical and Medical Guardian. For example, LifeStation doesn't offer a caregiver app or price lock guarantee. It also tends to be more expensive. 

LifeStation offers three main products: a cellular at-home system, a mobile pendant, and a smartwatch. A landline at-home system is also available, but you must call LifeStation to order it. 

If you stay at home most of the day and don't go out alone, an at-home system may be your best choice.

LifeStation's In-Home package comes with a base station and a wearable help button. The button itself is about the size of a quarter, so it shouldn't be too heavy or irritating.

It comes on a waterproof necklace or wristband and communicates with the base station for up to 600 feet, so you can move about the house and yard and still be in range. 

The base unit has a 32-hour backup battery that kicks in if the power goes out.

Yes, LifeStation has a reputation for excellent customer service. The company has earned an average rating of 4.6 out of 5 stars from more than 4,400 customer reviews. 

LifeStation has two UL-Listed monitoring centers staffed with trained professionals. These redundant monitoring centers serve customers across the US 24 hours a day, 365 days a year. If one fails, the other will be up and running, so help is never far away.

The gold standard doesn’t stop there. LifeStation is part of the TMA Five Diamond program. It’s less of an award and more of an initiative program where LifeStation agrees to random checks, fewer false alarms, and better service.

We're happy to share that LifeStation finally supports online ordering. You may still want to call to talk to a sales rep to ask about discounts or customizable features. 

LifeStation requires no long-term contracts, but you're welcome to pay on a quarterly or annual basis if that's easier for you. You can cancel any time. 

LifeStation offers a 30-day money-back guarantee with no pro-rated refunds. Expect to pay return shipping. If you're unable to return the equipment or it's damaged, LifeStation may charge an extra fee of around $300.

Finally, we tested the LifeStation Sidekick Smart hands-on. We tested its health-monitoring capabilities, waterproof claims, and battery life.

Learn more about how we approach reviews like this from our methodology.

LifeStation’s prices aren’t the lowest, but these contract-free systems come with helpful add-ons that make it money well spent. And thanks to the company's new online ordering platform, you can easily compare prices without feeling pressured by a sales rep.

1. Medical Alert Advice, “Why is TMA (CSAA) Five Diamond Monitoring Center Important For Medical Alert Monitoring?.” Accessed November 28, 2022.