Protect America Home Security Review

Written by | Updated June 17, 2019

How Protect America Stacks Up

ProtectAmerica logo
3.5/5
  • Budget-friendly starter plan
  • Locked-in monthly rates
  • Lifetime equipment warranty

For basic monitored home security that trades out the frills for lower monthly rates, Protect America is a good choice.

You can get monitored home security from Protect America for less than most other security companies, and you won’t run into any hidden fees. You can even lock in your monthly rate so you don’t need to worry about unexpected increases.

But if you’re looking for extras like mobile access, smart home control, and fire and CO2 monitoring, you’ll have to pay up, which makes Protect America less budget-friendly.

Pros

  • Affordable entry-level plans
  • Lifetime equipment warranty
  • Locked-in rates

Cons

  • Too many upgrades required
  • Long contracts

Protect America Prices and Plans

Package
Link
Landline Monitoring
Broadband/Cellular Monitoring
Copper (3 sensors) Bronze (6 sensors) Silver (9 sensors)
View Plan View Plan View Plan
$19.99/mo. $35.99/mo. $37.99/mo.
$41.99/mo. $47.99/mo. $49.99/mo.

Protect America home security start out at a lower price point than many other security companies, but you get what you pay for. The lowest-priced packages come with limited features and work only with a landline. But if all you need is basic home security, this is a good place to start.

Pricing

Protect America has an entry-level plan that starts at $19.99 per month, which is one of the cheapest monitoring plans available from any home security company. But that price comes with limitations—it’s only available if you have a landline and there’s no video monitoring. And if you want fire and carbon monoxide alarms or mobile access, you’ll need to upgrade.

All of Protect America’s plans require upgrades to get smoke detectors and carbon monoxide protection included. Those alarms are so important to home safety that we would like to see this company add those to its lower-tier plans.

Security cameras, video monitoring, and mobile access also require a connection upgrade to broadband or cellular, which makes Protect America’s prices much higher than they first appear.

Contracts and Guarantees

This is one of the only security companies we’ve found that offers a lifetime guarantee on equipment. All you need to do if something breaks down or stops working properly is give Protect America a call, and faulty items will be swapped out for new ones. Plus, Protect America locks in your monthly rate at the time of signing for as long as you’re a customer. But if you interrupt your service for any reason, you risk losing that price.

Protect America requires you to sign a thirty-six-month contract, which is standard in the industry but a big commitment for customers. And if you opt out of your contract early, you’ll be stuck paying the full balance left on the remainder of your contract.

Protect America alarm panel

Protect America Tech and Equipment

Protect America’s equipment is made by GE, which gives customers a degree of confidence in the quality and function. Plus all equipment—from motion detectors to window sensors—comes with a lifetime guarantee, so you won’t have to worry about shelling out extra cash if a component stops working. Protect America also offers all the latest technical advances, but you need to upgrade to get them.

All Protect America home security equipment is 100% wireless, which means no drilling into walls or tapping into your home’s electrical system to install your control panel and other components. It also makes it easy to move with your security system, whether you’re a homeowner or a renter. (Note that the landline plans may require some drilling to tap into the phone line, but all equipment is still wireless.)

You can choose from landline, broadband, or cellular monitoring. It’s these choices that let Protect America offer a low-priced starter plan. Monitoring that uses a landline is less expensive, but it also comes with some technical and security limitations (like wires that can be cut). If you want access to all the perks, select broadband or cellular.

Important Things to Know about Protect America Features and Equipment

Protect America offers GPS tracking—a perk that isn’t always available from home security companies. Protect America’s GPS tracking extends your alarm system to your car. You can track and find your vehicle in real time, and if you have teen drivers in the home, you’ll get instant alerts if they’re speeding.

It’s great to have lower monthly monitoring fees, but Protect America skimps on the equipment and features included in its packages. You have to pay for add-ons or upgrade to a SAFE package if you want smoke and carbon monoxide monitoring, security cameras, smart locks, mobile access and alerts, or video monitoring. While this is standard practice in the home security arena, Protect America’s package setup is restrictive and can be confusing at first glance.

Pros

  • 100% wireless security systems
  • Three monitoring options
  • GPS tracking

Cons

  • Important features not included
Amazon Echo on shelf

Protect America Smart Home Features

Protect America offers home automation, but you need to upgrade to get it. Its equipment is Z-Wave compatible and works with several smart home brands like Amazon, August, and Google. Plus, the company has a lot of smart home additions planned throughout 2019.

If you love voice control, then you’ll be glad to know that Protect America works with Alexa—and you even get an Echo Dot included with two of the SAFE package options. With an Amazon Echo device, you can add the Protect America skill to enable voice control over any Z-Wave devices that are part of your home security system. You can also arm or disarm the system with the sound of your voice.

Because Z-Wave technology is one of the most popular home automation protocols, Protect America home security is compatible with a wide array of smart devices. You can add things like smart lockssmart outlets, and smart lightbulbs. Best of all, if a smart product (like a thermostat) doesn’t come with your security package, you should be able to add it as long as it uses Z-Wave.

It’s not uncommon for security companies to save home automation for top-tier packages, so Protect America isn’t doing anything unusual. But we’d like to see a smaller jump from landline prices to broadband. Right now you’ll pay almost double if you upgrade from the Copper Plan.

Pros

  • Works with Amazon Alexa
  • Compatible with Z-Wave devices

Cons

  • Only available with broadband and cellular plans
Family laughing on the couch

Protect America Customer Service

Protect America hasn’t always had rave reviews in regard to customer service—the company has just two stars on Yelp. But Protect America does appear to make changes based on customer feedback, which we know is valuable to our readers.

This security company has a number of policies that do right by customers. In addition to its lifetime equipment warranty and locked-in monthly rates, Protect America also offers a 15-day money-back guarantee. Committing to a three-year contract is tough, so it’s nice that Protect America gives customers a couple of weeks to test out the system before they’re locked in.

What We’ve Heard from Protect America Customers

Whether it’s responding to a customer service request or a triggered alarm, SafeWise readers laud how quickly Protect America gets things taken care of. Customer service reps who are patient, friendly, and helpful only augment that peace of mind.

One of the biggest complaints we’ve seen from customers is about high-pressure salespeople that seem willing to say whatever is needed to seal the deal. Although we haven’t personally experienced this, there’s enough buzz around this topic that we wanted to address it. We’d like to see Protect America apply the same customer-first approach to sales as it does to many of its policies.

Pros

  • Customer-first policies
  • 15-day money-back guarantee
  • Fast response times

Cons

  • Pushy sales
Protect America mobile app

Protect America Installation

Protect America gives you options when it comes to installation. You can choose DIY installation or have a professional get the job done.But pro installation does come with an extra fee, so it may come down to how tech-savvy you are and whether or not the convenience of professional installation is worth it. And we’ve learned that pro install may not be available in every area.

This home security company offers a simple DIY setup that features guided installation. The whole process will take you about an hour, but other than a little bit of time, it won’t cost you anything extra.

If you are lucky enough to live in the right zip code, it’s nice to have professional installation available—especially if you don’t want to worry about the technical aspects. But be prepared to pay an extra $199 for the convenience.

Pros

  • Installation options
  • Quick DIY setup

Cons

  • Professional installation fee
  • Limited availability for professional installation

Protect America FAQs

Is Protect America worth the price?

Protect America is one of the most affordable home security companies. Because it utilizes a landline connection for entry-level plans, it’s easier to keep costs low. We calculated the total cost (minus taxes and fees) of a three-year contract based on Protect America’s $19.99 per month Copper Plan. Over the lifetime of the contract, the cost works out to less than $6 per week. Because the average loss from a break-in is around $2,300, we think that price is definitely worth it to thwart a burglar.

What is the difference between landline, broadband, and cellular?

Landline connections use a hardwired phone line to connect the security system to the monitoring center. This is the oldest and most affordable connection available. The biggest weakness of a landline connection is the possibility of a criminal cutting the line to disable the system.

Broadband connections use the internet to connect to a monitoring center. These connections are faster but come with a higher price tag. There is less likelihood of tampering with a broadband connection, but there are still wires involved (your Wi-Fi router) and hacking could be another potential threat.

Cellular connections are considered the most reliable and tamper-proof. They use a cellular uplink and cell towers to communicate with the monitoring center. These connections remain in place if the internet goes down, and there’s no risk of wires being cut. But again, you will pay more for a cellular connection.

Is DIY installation my only option?

No. You can choose either DIY or professional installation. Professional installation costs $199. But you can save that money if you decide to install the system yourself. For DIY installation, Protect America provides detailed instructions and tech support if you run into problems.

Does Protect America home security work for renters?

Because Protect America’s control panel and other equipment is 100% wireless, you can install it in an apartment without causing any damage to the walls. The only downside is the three-year contract, which means if you move to a new apartment, you’ll need to uninstall the system and reinstall it in your new place.

What happens if I cancel my contract early?

Protect America requires you to pay 100% of the remaining balance on your contract if you cancel early.

Do I own my Protect America equipment?

With Protect America, you own the equipment from day one. The equipment cost is included in your monthly monitoring service fee, so you don’t need to come up with a big chunk of change up front.

The Bottom Line

If you want basic home security that won’t break the bank, Protect America is a logical choice. This company offers some of the lowest monthly monitoring rates out there, but those rates are just for landline connections. If you go with the most affordable plan, you won’t have access to the mobile app, home automation, video monitoring, or fire and CO2 protection.

Pros

  • Affordable monthly rates for landline connection
  • Lifetime equipment guarantee
  • Fifteen-day money-back guarantee
  • No rate increases
  • DIY or professional installation

Cons

  • Big price for broadband or cellular monitoring
  • Steep termination fees
  • Long contracts
  • Lots of upgrades required

Written by Rebecca Edwards

Rebecca has honed her safety and security skills as both a single mom and a college director. Being responsible for the well-being of others helped her learn how to minimize risk and create safe environments. Learn more

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