SimpliSafe UK Home Alarm Review

We talked to SimpliSafe reps and customers—and tested it ourselves—to conclude that it’s our top pick in the UK.
Best home alarm system in the UK
SimpliSafe
SimpliSafe
4 out of 5 stars
4
  • Pros
    Easy DIY setup
  • Pros
    3-year warranty
  • Pros
    60-day return policy
  • Pros
    No contracts
  • Monitoring starts at £12.99/mo.

This website is operated from the US. If you are a non-US resident, your personal data (including IP address and any other information you provide in your interaction with this website) may be transferred to the US and/or to other countries or territories. Please see our privacy policy for further detail regarding how your information is treated.

Cathy Habas
Staff Writer, Safety & Security
Read More
Published on July 26, 2021

SimpliSafe blows the competition out of the water in terms of affordability, convenience and customer care. It’s the only home alarm system in the UK to offer no-contract professional monitoring, DIY installation and zero cancellation fees. 

If that weren’t enough, SimpliSafe offers a three-year equipment warranty, even if you choose the free monthly plan. Best of all, you can purchase a SimpliSafe system online without ever speaking to a rep.

Pro Heading
Pros
Pro Bullet No contract
Pro Bullet No cancellation fees
Pro Bullet No quote required for purchase
Pro Bullet Free option
Con Heading
Cons
Con Bullet Just one camera
Con Bullet Average video quality
Con Bullet Poor smart home compatibility

SimpliSafe cost

SimpliSafe equipment packages start at £248.97, which gives you a base station, keypad, SimpliCam and one entry sensor. From there, you can add equipment as you see fit. Or you can purchase an upgraded package, which may result in a small discount.

Delivery costs

SimpliSafe offers free delivery on all orders over £50. Otherwise, expect to pay around £5 for delivery. Charges may vary based on your location.

Optional monthly costs

You needn’t pay a monthly fee to use SimpliSafe equipment, but there are perks to doing so. SimpliSafe offers two paid plans in the UK: Pro (£12.99/mo.) and Pro Premium (£19.99/mo.).

With the Pro plan, security specialists monitor your system 24/7. Your system will also stay connected to the SimpliSafe monitoring centre during a power outage thanks to cellular backup.

But we recommend the Pro Premium plan for full benefits, including mobile app access and police, firefighter or guard dispatch.

Guard dispatch cost

Pro Premium’s optional guard dispatch service costs £75 for the first 15 minutes that the guard is on your premises. If the guard detects a problem, they’ll wait for a keyholder or police/firefighters to arrive, and this can result in additional charges for the guard’s time.

If you’re worried about the possibility of sudden charges associated with this guard service, you may opt out.

Compare SimpliSafe monthly costs

Plan
Monthly cost
Arm/disarm from keypad, key fob
Arm/disarm from SimpliSafe app
24/7 live monitoring
Police and fire dispatch
Smart home integrations
Learn More
Free
Icon Yes  LightYes
Icon No  LightNo
Icon No  LightNo
Icon No  Light No
Icon No  LightNo
Pro
Icon Yes  LightYes
Icon No  LightNo
Icon Yes  LightYes
Icon No  LightNo
Icon No  LightNo
Pro Premium
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes
Icon Yes  LightYes

Info current as of 26/07/2021. Offers and availability may vary by location and are subject to change.

Is SimpliSafe right for you?

SimpliSafe is our top home alarm pick in the UK thanks to its budget-friendly equipment, affordable monthly monitoring rates and easy setup. The SimpliSafe base station works with up to 100 sensors, so it’s easy to adapt this system to any size home or flat.

Light Bulb
A garage may pose a challenge

SimpliSafe claims that its sensors communicate with the base station through thick walls but acknowledges that sensors located in a garage may have a weak signal. Fortunately, SimpliSafe offers a 60-day money-back guarantee.

But SimpliSafe does have a few flaws. It’s not an ideal system for smart home integrations or automations. If you’ve fallen into the smart home rabbit hole, you’re bound to be disappointed that SimpliSafe doesn’t play well with others. 

SimpliSafe also offers just one indoor camera that transforms into an outdoor camera with a special weather-resistant sleeve. Its basic functionality and average resolution may not be what you’re looking for, especially if you have a large property to surveil. We recommend Ring for better camera quality and diversity—but beware their lack of professional monitoring.

How SimpliSafe stacks up

Brand
Lowest monthly monitoring price
Starter equipment price
Contract required
Installation
Learn more
Best home alarm system
SimpliSafe
SimpliSafe
£12.99£248.97
Icon No  LightNo
DIY
Most trusted pick
ADT logo
ADT
£13.99£0
Icon Yes  LightYes
Pro
Most comprehensive pick
Verisure
Verisure
£39.90Call for quote
Icon Yes  LightYes
Pro
Budget pick
Ring
Ring
£2.50£219.00*
Icon No  LightNo
DIY
Smart home pick
Abode
Abode
£3.59£275.99
Icon No  LightNo
DIY

*Amazon.com price as of 26/07/2021 at 7:15 a.m. (MT). Read full disclaimer.

SimpliSafe contracts and warranties

We love SimpliSafe’s customer-centric policies. They don’t lock customers into long-term contracts for monitoring services, and there’s no cancellation charge. That means you can easily switch to pro-monitoring while you’re on holiday and revert back to self-monitoring as needed.

Three-year warranty

SimpliSafe also offers a three-year warranty on all equipment purchased directly through the company even if you don’t pay for a monitoring plan. This is exceptional for a home alarm company.

SimpliSafe's return policy

You have up to 60 days to return your equipment for a full refund. SimpliSafe pays for shipping.

SimpliSafe equipment and fees

All SimpliSafe base stations come with a wireless keypad (which includes a red panic button) and an indoor security camera (SimpliCam). The base station and SimpliCam plug into standard UK wall outlets. Everything else uses batteries, which are included with your purchase.

Build on this system by hand-selecting your sensors:

  • Door/window sensors
  • Motion sensors
  • Glass break sensor
  • Smoke detector
  • Freeze sensor
  • Water sensor
Thumbs Up
Pet-friendly motion sensors

SimpliSafe’s sensors are programmed to recognize the heat signatures of humans, not animals. They’ll ignore movement from pets weighing up to 50 lbs.

Add on the following equipment to personalise your home alarm and monitoring system:

  • Extra keypad
  • Extra SimpliCam
  • Outdoor kit for SimpliCam
  • Extra siren
  • Panic button
  • Key fob
  • Yard signs
  • Window decals
  • Extra adhesive tape or batteries
Thumbs Down
SimpliSafe video doorbell and smart lock

SimpliSafe does not currently sell its video doorbell or smart lock in the UK.

You may get a slight discount by ordering equipment as part of a package rather than choosing equipment à la carte. Package differences are noted below. We particularly like The Warwick because it includes a convenient key fob and seven entry sensors, meaning you can arm most (if not all) ground-floor windows and doors.

Compare SimpliSafe equipment packages

Package
Equipment costIcon Tooltip  Dark
Entry sensors
Motion sensor
Key fob
Wireless siren
Panic button and glass break sensor
Learn more

The Foundation
1NoneNoneNoneNone

The Starter
11NoneNoneNone

The Essentials
31NoneNoneNone

The Warwick
711NoneNone

The Windsor
5211None

The Bamburgh
32211 of each

Info current as of 26/07/2021. Offers and availability may vary by location and are subject to change.

What's in the box

The Foundation package includes the following:

  • Base station
  • Power cord
  • Keypad
  • Keypad wall mount
  • Adhesive mounts
  • Entry sensor
  • SimpliCam
  • SimpliCam power cord
  • SimpliCam support stand
  • Two window decals
  • Garden sign

SimpliSafe setup and installation

SimpliSafe is designed for DIY setup and installation. As soon as you plug in the base station and remove the battery tab, it starts talking you through the setup process. You’ll use the keypad to create a master PIN and name each device as it’s installed.

The base station, SimpliCam, glass break sensor and water detector sit on any flat surface. The entry sensors, motion sensors and keypad adhere to the wall with sticky tape. The smoke detector and freeze detector are mounted with screws. 

We’ve gone into much more detail about the SimpliSafe installation process in How to Install a SimpliSafe Home Security System.

SimpliSafe smart home features and compatibility

To integrate SimpliSafe with the following smart home devices, you must pay for the £19.99 Pro Premium plan:

This is a pretty limited selection that’s missing industry giants like IFTTT, Z-wave, Zigbee and Apple HomeKit. For a home alarm system with excellent compatibility, we recommend Abode.

Google Home

Here are a few examples of what you can say to Google Home regarding your SimpliSafe alarm:

  • “Hey Google, is the security system armed?”
  • “Hey Google, arm SimpliSafe to Away.”

You can’t disarm the system with your voice. The only way to disarm it is to use the keypad, key fob or SimpliSafe app (with Pro or Pro Premium plans only). 

View the full list of “Hey Google” commands on the SimpliSafe website.

Amazon Alexa

Talking to Alexa is a little more fun. She’ll respond to voice prompts like:

  • “Alexa, tell SimpliSafe to batten down the hatches.”
  • “Alexa, ask SimpliSafe what’s shakin’.” 

As with Google Home, Amazon Alexa won’t respond to disarm requests.

View the full list of Alexa-friendly SimpliSafe prompts on the SimpliSafe website.

SimpliSafe customer service and support

SimpliSafe offers these customer support channels:

We used a chat feature to ask a few simple questions, but it didn’t appear on all pages and we couldn’t always find it. When we did find the chat, our questions were answered quickly and clearly. 

The UK branch of SimpliSafe has earned 4.5 stars from over 2,500 reviews on Trustpilot.1 Many of the 1-star reviews cited issues with promotions or implied a misunderstanding of what the free plan entails. You do need to pay a monthly fee to enjoy the full functionality of this system and professional monitoring, but that’s true for all home alarm systems.

Final word

SimpliSafe is a basic but effective home alarm system that’s virtually risk-free thanks to its flexible no-contract plans, generous return policy and three-year warranty. We also like that you can purchase equipment à la carte directly from the website—no need for a sales quote.

There’s room for improvement in terms of smart home integration and camera quality, but SimpliSafe gets the job done for both renters and homeowners seeking their first alarm system.

How we reviewed SimpliSafe

We’re no strangers to SimpliSafe since we’ve conducted hands-on reviews of their equipment and even installed a full system ourselves. Over the past eight years, we’ve talked to dozens of SimpliSafe representatives and read hundreds of reviews from SimpliSafe users. 

To review the SimpliSafe UK branch, we went straight to SimpliSafe.co.uk and started investigating the differences in equipment, prices, monthly plans and monitoring services. When we had questions, we reached out to SimpliSafe via the website’s chat function. We looked for reviews on SimpliSafe’s user forums and on Trustpilot.

We used our knowledge of the industry to evaluate our findings. You can read more about how we review products and services on our methodology page.

SimpliSafe FAQ

The red button on top of the SimpliSafe keypad is a panic button. Press and hold it for two seconds to alert the monitoring centre. You must pay for either the Pro or Pro Premium monthly service for this red panic button to work.

The SimpliSafe keypad will display error codes if a sensor isn’t working properly, among other issues. Consult the chart on page 18 of the user manual for a list of SimpliSafe error codes and their meanings, or check out our SimpliSafe troubleshooting guide.  

It depends on which features you’re comparing. For a basic home alarm system, SimpliSafe works just as well as ADT and offers advantages like month-to-month contracts and zero cancellation fees. SimpliSafe is also easier to install.

But if you’re interested in smart home automations and more than one camera to choose from, ADT is better than SimpliSafe in those categories.

Yes, the SimpliSafe base station includes a 95 dB siren.

Related articles on SafeWise


Sources

  1. TrustPilot, “SimpliSafe.co.uk Reviews.” Accessed 26 July 2021.
Disclaimer

*Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Safewise.com utilizes paid Amazon links.

Certain content that appears on this site comes from Amazon. This content is provided “as is” and is subject to change or removal at any time.

Cathy Habas
Written by
Cathy Habas
With over seven years of experience as a content writer, Cathy has a knack for untangling complex information. Her natural curiosity and ability to empathize help Cathy offer insightful, friendly advice. She believes in empowering readers who may not feel confident about a purchase, project, or topic. Cathy earned her Bachelor of Arts degree in English from Indiana University Southeast and began her professional writing career immediately after graduation. She has contributed to sites like Safety.com, Reviews.com, Hunker, and Thumbtack. Cathy’s pride and joy is her Appaloosa “Chacos.” She also likes to crochet while watching stand-up comedy specials on Netflix.

Recent Articles

Large craftsman style house at twilight with lights on
Best Home Security Systems of 2021
After hundreds of hours of tests and research, plus a combined 50+ years of experience,...
beautiful mountain river scene at sunrise bc canada
The Best Home Security Systems in Canada
Find the best home alarm system to protect your house. We looked at price, features,...
watching camera feed on tablet
Best Wireless Security Systems
Wireless home security systems are more popular than ever. They’re easy to install and hard...
man pointing at smart home control app on a tablet
The Best Smart Home Security Systems
We’ve tested and researched smart home security systems to help you find the right DIY...