The Help Center has mostly surface-level answers about specific devices like the SimpliCam or Doorbell Camera Pro. So if you’re troubleshooting or confused about a feature, it’s a good place to start.
Once you dive into a category or product, you’ll find that the Help Center is more like a big FAQ. You can find short articles on how to use features or get links to other articles that might be helpful.
It’s a well-organized knowledge base and easy to move around and explore. Even if you’re only browsing SimpliSafe or just curious about DIY systems, the help center is a great resource for learning more. But if you have a very specific question about an issue, it may be best to give customer service a quick call.
While the Help Center is a good starting point, the SimpliSafe forum is ideal for asking specific questions. Here, you can talk to other customers, ask questions about your system, pitch ideas and suggestions, or talk about issues you’ve encountered.
You’ll need an account to post on the forum, but those without a SimpliSafe account can still browse and see what current customers are saying.
Along with the Customer Support Forum, SimpliSafe has a Safe City Living Forum about topics like general safety, local safety, insurance, identity theft prevention, and dealing with a break-in.
However, when we dove into these forums, the discussions felt more general than the topics suggest. We mostly saw people ask about uses for their devices and ask questions about their SimpliSafe system.