Frontpoint FAQ

ZigBee and Z-Wave are radio frequencies used for home automation. Frontpoint integrates with Z-Wave devices to make your home smart—from your lights and locks to your thermostat. Because Z-Wave is low frequency, it communicates without interruption, as opposed to more crowded frequencies like Wi-Fi. And since GE, the manufacturer of Frontpoint’s products, is a part of the Z-Wave Alliance, the technological connection is smooth. However, video monitoring is the one exception, as it requires a broadband connection.

You can sync your Frontpoint system with Z-Wave and Alarm.com equipment. And because Frontpoint uses GE’s equipment to monitor your home, once your contract is up, you can use the devices with another provider or for a different purpose.

There are a few conflicting reviews on Frontpoint’s integration capabilities. Some online sources say that Frontpoint is able to connect with Amazon Echo to automate your home, but when we called and spoke to a Frontpoint representative, they said that feature was still in the works. Similarly, our research showed that Frontpoint doesn’t integrate with Nest, but the consultant we spoke to assured us that it does.

Frontpoint’s security system has three main parts.

Control Panel: This is the center of your security system where you’ll arm and disarm your alarm. It’s responsible for sending alerts to the monitoring center, tracking sensor activity, and adjusting other settings depending on your plan.

Sensors: These are the devices you place around your house on windows and doors to detect danger and break-ins. Sensors can be triggered for a variety of reasons, from broken glass and movement to gas leaks and smoke. If a sensor is triggered, it will send an alert to the monitoring center.

Monitoring: All of Frontpoint’s plans come with 24/7 monitoring. If a sensor is triggered and an alert comes in, the monitoring team will notify you and the authorities, ensuring you’re safe in the event of danger.

A false alarm can occur for many reasons, from a wrong passcode entry to faulty equipment and system malfunction. Since emergency responders can’t be everywhere at once, many jurisdictions require alarm users to register with a user permit. In some areas, there’s a fine for not registering your system.

To further reduce false alarms, some jurisdictions have implemented an enhanced call verification process, where the monitoring centers verify an alarm by calling the user at two separate numbers before dispatching authorities.

If you have Frontpoint and accidentally set off a false alarm, they advise you to contact their monitoring station at 1-800-932-3822. When you call, you’ll be asked for your passcode to cancel the alarm.

By law, Frontpoint is required to call you at two separate numbers first before contacting authorities. If you don’t answer when they call, or if you answer and give them the wrong passcode, they’ll automatically notify the police.

Yes, Frontpoint works with your TV, Apple TV, and Amazon Fire TV to stream live video footage.

Frontpoint’s control panel is wirelessly connected to all the sensors in your home. If one of the sensors is triggered, you’ll hear a loud siren, letting you know something’s wrong.

Frontpoint’s system does a self-check every hour to ensure that it’s always working properly. In the event that there’s a malfunction after hours and it’s not an emergency, you can set your system to temporarily bypass the nonworking sensor or device. If there is an emergency, Frontpoint’s monitoring center is open 24/7 and will contact you and the authorities right away.

In the event of an emergency, you’ll want an alarm system that’s easy for you and your kids to navigate. Frontpoint’s touchscreen control panel is as easy to install as it is to use. The panel has a simple interface with display icons that take you directly to the settings you want to adjust. The Interactive and Ultimate plans make it even simpler: if your child has a phone, they can use the mobile app to arm and disarm the system. You can even set as many passcodes as you think are needed to keep track of who’s coming in and out of your home.

Yard signs let burglars know that your home is protected. Every Frontpoint plan comes with one sign. The signs measure ten inches by ten inches and include a thirty-inch metal stake. If you want to purchase additional signs to put around your home, they’re $3.99 each.

And if the yard sign doesn’t have the burglar convinced–the window decals will. Every Frontpoint plan comes with five window decals, and extra ones are available in packs of five for $3.99. You can place decals practically anywhere from the windows closest to the front door to basement windows.

Frontpoint uses Rapid Response as its monitoring center. Once an alarm is triggered, Rapid Response will receive a notification and contact you to verify that it’s not a false alarm. From there, they’ll notify authorities that you need help.

In the event of an emergency, it’s always advised to call 911 first. And while you contact authorities, your security system will do the same. However, if you’re in a situation where it is unsafe to call, rest assured that once the alarm is triggered, help is on the way.

All of Frontpoint’s plans come with 24/7 monitoring. That means regardless if it’s a gas leak, fire hazard, or break-in, if a sensor is tripped, authorities will be dispatched.

Frontpoint uses Rapid Response as its monitoring center. Rapid Response is known as one of the industry’s best monitoring centers, and it’s one of the companies selected to monitor commercial fire alarms in New York City—a very high standard of approval. And with multiple operational centers, they can handle a large volume of calls and respond to emergencies fast.

When it comes to monitoring, there are two main options: purchase individual alarms to monitor on your own or invest in a complete security system. While alarms are useful in notifying you of an emergency, they can’t help you take action. With a complete security system like Frontpoint, not only will you know if you’re in imminent danger, but you’ll also have a team of people monitoring your home at all times.

Frontpoint offers two different plans.

• The Interactive Plan is $44.99 per month.
• The Ultimate Plan is $49.99 per month.

With Frontpoint, you can set up automatic payments using your bank account or credit card. Frontpoint also provides paperless billing.

Frontpoint has no hidden fees. In fact, the company prides itself on its transparent and straightforward communication. The company’s consultative approach is focused on helping you find the security system that fits your lifestyle with no upselling or high-pressure tactics.

Frontpoint doesn’t offer any discounts when you move because the company doesn’t charge any equipment or reactivation fees.

Having a security system like Frontpoint can give you a discount on your homeowners insurance policy. And in some cases, the home insurer discounts can be 15% or higher. Basically, the more safety features your home has, the higher the discount you’ll receive. But, of course, this depends on your home insurance company.

Frontpoint does offer a certificate for you to show your home insurance company. Simply contact them by phone or email, and the customer support team will have a certificate sent to you.

Frontpoint’s equipment comes with a three-year warranty that covers everything. If you get a faulty device that isn’t working properly, simply let them know. First, they company’s support team will try and troubleshoot the problem, but if you’re still having issues, they’ll replace the equipment for free.

Frontpoint is a do-it-yourself (DIY) security solution, meaning there’s no professional installation option. Although the idea of doing it yourself might sound daunting, Frontpoint is easy to install. Simply take the components out of the boxes, turn on the control panel, and place the sensor and devices in key areas around your home. There are no messy wires, and most components stick to the wall with adhesive. The only thing to keep in mind is that all sensors must be within 100 feet of the control panel. Once you have your devices and sensors in place, simply activate the system to start securing your home.

Frontpoint’s referral program gives you one month of free monitoring for every friend you refer who purchases a security system.