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Frontpoint Reviews

Overall rating: 3.5/5 based on 26 current or former Frontpoint Customers

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Reviews from Frontpoint Customers

Frontpoint is recognized in the industry for their excellent customer service. They also offer features that are great for renters—think 100% wireless and removable equipment—making it easy to take your system with you if you move.

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Excellent Technical Service

I called Tech services for help with an app and the person I spoke to was extremely helpful and patient. I am very happy with the help I received. I also had to update my account and was helped by Jim in customer service who was also very informed and answered all of my questions. I would recommend Frontpoint to anyone looking for a reliable security system with excellent customer and technical service.

Carol T. from Plainfield, NJ | March 01, 2018
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Restrictive Contract

Their equipment is marginal, and their 3 yr contract is very restrictive. The door sensor didn't fit the molding and kept falling off. It's a second home for me and as I approach retirement I'm trying to save on monthly expenses. I tried to return the equipment, but I'd still be responsible for another 2 yrs of monthly charges. When I signed up they told me that if I wasn't satisfied, I could return the equipment and cancel. In the fine print of the contract this appears not to be the case. There are many other companies out there that provide home security that don't require such long term contracts. I would never recommend Front point to anyone.

Daniel J. from Austin, TX | September 23, 2017
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Great System

I agonized over which system/company to go with for a home security system. I looked at all the major and some smaller companies and I wanted something with the right balance of tech and price. Frontpoint is on the higher end of price but it's capabilities and the customer service justify the price. I've contacted them a few times and tested the system and I have never had a problem getting in touch. It seems like they are just beginning incorporating other smart devices in but they seem committed to it. Very happy with my decision.

Michael B. from Dallas, TX | September 04, 2017
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Super Easy And Effective!

I needed a cellular based system for our little cabin in the woods. Research pointed me to Front Point -- and I'm glad. Very easy to understand buying options, easy to install and easy to use. Camera allows me to look on at any time to see if all is good. Flawless reliability. Best of all, Customer Support is readily available and communicates clearly. Would immediately go with Front Point again if I had it to do all over again.

Ron S. from Pine Mountain, GA | August 23, 2017
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Good Customer Service

I feel the customer service was very good, with the exception of the door bell cams. I ordered window and door sensors and they were easily installed. FrontPoint even exchanged a sensor so I could put one on my shed which was too far away from the main control. When I attempted to install the door bell cams, they didn't work properly. The advise I received was to hire an electrician. All in all, I am satisfied with the service to this point.

Brian S. from Waupaca, WI | July 20, 2017
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I was skeptical about any security system, but after calling FrontPoint and talking to a representative, I was sold. He answered all my questions and explained all options. After receiving the equipment, I installed it myself, in very little time. I had a few questions afterward, so called the customer service line and was helped out by a very friendly CSR. FrontPoint does not use the homeowner's wifi, making it even safer. If you try it, you will love it. I am a real person and honestly was not solicited to write this review. Thanks FrontPoint!

Christine N. from Mercer, PA | July 10, 2017
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Frontpoint Is Well Worth It

I have had frontpoint for 1yr and they are great. They keep you informed on new updates and software as well as call when there is any concerns. In short words, they do what they say and make you feel safe.

Emmanuel M. from Worceater, MA | April 28, 2017
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I called in an never felt pressured to buy from them like I did with ADT and other companies. Marcus was an amazing representative and offered me excellent service and benefits. So happy with this company!

Victoria M. from Omaha, NE | April 20, 2017
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Self Install Is Not For The Mechanical Inept

Don't use the adhesive tape method of mounting Smoke detectors as they fail. Ours fell in the middle of night, fell apart and set off the alarm sending the fire department. Dropped the control panel once, it opened up and had a heck of time getting all put back together. The user guides are one page and elementary at best, totally useless. We have had a couple minor events, and the system and monitoring worked perfectly. Website is good and the Cell Phone apps are excellent. I feel you should be young and/or have some mechanical aptitude (know how to use a screwdriver and install sensors using screws.... don't use the supplied adhesive tape. Customer support hours not the best for West-coasters.

Mark H. from Everett, WA | April 01, 2017
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One Month In And Very Happy

Unlike other reviewers, I found the install to be extremely easy. I appreciate the fact that motion detectors use Command quick release adhesives that will safeguard my walls if I ever decide to move them or repaint the rooms. I have spoken to about four representatives for various inquiries to date and I have found all of them to be very professional and thoroughly trained in all aspects of the product. I can recommend this system highly at this early stage of my contract.

Mark S. from Mohrsville, PA | September 10, 2016
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Seems to be doing an adequate job. Occasionally when i call I get someone who is rather snippy but most are nice.

Mary R. from Lake Villa, IL | August 31, 2016
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Good Company And Descent Equipment

Had my system for about 12months and like it so far. When I ordered my equipment they sent a wrong sensor but quickly sent me out the right one. Quick response when alarm triggered and for tech support. Can't complain about much other then I wished they offered more automation as far as camera selections and microphones to hear and see what's going on in the house.

Mike D. from Rescue, CA | August 29, 2016
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Reliable And Easy To Use

We had FrontPoint for our small business. The equipment was easy to use and the service was good - quick and courteous calls after an alarm and good follow-up. After we sold the business it was relatively easy to transfer the service to the new owner, with only a few hiccups including them not changing the credit card used for billing. That alarm is LOUD!

Beth S. from Federal Way, WA | August 26, 2016
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Home Security

We have been with Frontpoint for 3 years now. Has been a great system overall. have had to replace battery once they sent a new one right away. Like having the app on my phone to control the system when away. Customer Service is great. Have been very helpful when needed. My contract is up (3 year). Will be staying with them. Now it will be on a month to month basis which I like that, so if we decide to stop we can without all the extra charges.

Pam B. from Carlin, NV | August 17, 2016
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Bait And Switch

Just a scam unless every door and window in your home is a cookie cutter, flush surfaces, no recessed doors or windows and no crown molding or molding of any kind. If you are in that home then you can consider Frontpoint. Otherwise be prepared to break out the drills and tape measures and your carpentry skills in order to install. Even some installation would be OK but they have no on home support or technicians other than people who can send you a picture of the tools you will need to actually install the 'simple' system. Not one video or piece of collateral shares the fact that you need to order special recessed sensors likely to preserve the fallacy that it is so so so easy to install. Be honest with your customers Frontpoint. It only works simply for the 1% of houses where everything is square and flush. Just misleading.

William F. from Weston, MA | July 31, 2016
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Big Mistake

This is the worst set up. The pieces kept falling off and I gave up and have not used it in months. I called about it and wanted to cancel service for good, somehow I missed early on when signing and was told that I am stuck for 29 more months of paying $45/month for nothing. Instead of focusing on fixing the issue, my anger rose with them because the lady only reminded me that I am responsible for the remaining months. It's junk. Don't even waste time trying this system out even with the 30 day trial, because it's after that when things fall apart.

Tara P. from Baytown , TX | July 04, 2016
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Frontpoint Is Not The Best

I had them for almost 3 years only because i was stuck into a contract twice. Luckily the second time only for a year and then called a month prior to the contract being up since you have to email them with specific wording to cancel the contract or they will not except it. Their employees lie beyond belief this last employee lied several times then had the nerve to tell me he did not say it when i confronted him with the facts which inturn he asked me to sign up for 3 years more i told them no not after the experience i have had he offered to make it up to me but then failed and said he could not do what was promised. So now i have a system which i have paid 1600 bucks for and no monitoring service since no one else will touch a frontpoint system.

Cindy S. from Yakima, WA | July 04, 2016
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Beware Of Agreement

If you get a Frontpoint system BEWARE: you are signing an agreement for 36 months! If you decide to change company a year into the agreement you have to pay the rest of the contract. A whole pile of money.

Edward T. from Coquitlam, Canada, WA | March 08, 2016
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Great Customer Service.

I have only been with Frontpoint for a couple of months, and I thankfully haven't experienced break in. I hope I never do, to be honest. What I base this review on is the stellar customer service and ease of installation. I love that I can put the unit anywhere or take it with me if I move. There are no wires, no permanent fixtures or cutting into any walls. I've had one 'almost' false alarm when my roommate forgot her access code to disarm it. I was away from home at a work function and Frontpoint called me right away. Everything was cleared up in a matter of seconds. I did not feel rushed or unimportant. I'm overall happy with the service and plan on getting more features. Great job, Frontpoint!

Wendy S. from Phoenix, AZ | February 26, 2015
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Very Pleased!

I've had this system for about 18 months. It was very easy to install. I've been very pleased with the service, and with technical support. I had one bad freeze sensor, but they sent a replacement right away. The alarm works well. It's gone off twice, once when the cat knocked the motion sensor off the mantel (solution, mount it to the wall as instructed - no more problems), and once when my sister-in-law used her key to open the door, but did not know the code (solution - she has her own code now). All in all, the system works exactly as it should. Highly recommended!

Shannon C. from Miami, FL | February 02, 2015
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Absolute Worst Alarm Company Ever!!!

Worst alarm company ever! I got woken up at 5:30am by the alarm system going off. I received a call from the Frontpoint security associate asking if everything was okay. I went to check and everything was fine but the associate seemed to be hurrying me because I guess he had something better to do. So it seems that the sensor was bad (something that happens all the time). I do not live in a good neighborhood and the Frontpoint associate did not know how to disable that one sensor so that I could keep my security system on. So now it is dark and the whole security system is off. I'm being told that someone will be contacting me soon. These people don't care about you or your safety. I have lost so much sleep because of this system that is out of date and unreliable. This is by far the worst alarm company out there. They will get this review removed fast because their whole business is based on good reviews and Yelp seems to be in their pocket but I hope at least a few people read this and are persuaded not to sign up with this horrible company. I absolutely hate this alarm company. It has been nothing but a headache. It has been several hours since the first alarm now, and the kitchen window sensor is going off for no reason. Like I said, this system is so cheap, inadequate, bulky and out of date. Now my fiance has to sit at the house with no alarm system. What is the point of an alarm system if you have to lose sleep and worry about it protecting your home sufficiently. Worst alarm company EVER!!!

Mathew A. from Royal Palm Beach, FL | December 10, 2014
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Reliable Frontpoint Security

I've had FrontPoint home security for about two years now. I love the ease of installation and cost. My favorite feature is the phone app that allows me to control my system remotely. Overall, I enjoy the convenience and sense of security that having FrontPoint provides.

Heather V. from San Antonio, TX | July 17, 2014
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Best Security!

There have been a few break-ins in my area recently and it made my whole family worried, but ever since installing FrontPoint my family has no longer worries about security. Setup was very easy and the phone app is well designed and simple to use. I would recommend FrontPoint to everyone I know.

Alan C. from San Diego, CA | July 15, 2014
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Frontpoint Security

I thankfully have had no attempted break-ins, so I can't comment on how well FrontPoint would handle those situations. However, FrontPoint helps me feel more safe at home. I like the audible alerts when the doors are opened, so I know if someone is entering my home. I also like the phone app, which allows me to control the security system while away from home.

Heather V. from San Antonio, TX | June 01, 2014
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Frontpoint Review

i'VE been using FrontPoint for security now for about 2 years and have had no problems with it. Luckily we haven't had to use it for it's purpose but I have a sense of wellbeing just knowing it's there and armed and ready.

Gretchen L. from N Richland Hills, TX | February 26, 2014
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Quick And Easy

Pleased with the whole process from order to installation.

Gary L. from Orlando, FL | May 09, 2013
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